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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 9
  • Big bets · 3
  • Wildcards · 3
Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. Monzo
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growth playbook · Oct 22, 2026

monzo.com (opens in a new tab)

Monzo growth playbook

Diagnosis

Monzo is a scaled, loved brand in the UK with a fast-growing business bank (one in six UK businesses), and its hiring shows where it is going next: launching Monzo Business across Europe with direct mail, paid social and search, PR for Spain and new EU markets, a Spain commercial lead tracking the whole funnel, and a Growth designer to rethink how people choose Monzo on the web.

The Spanish site is well built but hard to find: about 40 live Spanish pages, including a strong freelancer calculator, are mostly missing from the sitemap, no page links the language and country versions, and the proof shown is from UK customers.

This playbook fixes discovery first, uses the calculator and VeriFactu as acquisition hooks, adds local proof, waitlist referrals and gestor partners, then builds a Spanish learning hub, a launch scorecard and UK web conversion improvements.

Growth Score

8/10

Biggest Opportunity

Spanish freelancers face new rules and high social security costs, and Monzo already has the tools that answer their questions; making them findable and using them in every channel can make Monzo the default bank for new autónomos.

Biggest Risk

Spain is crowded with strong digital rivals (Revolut, N26, Openbank, Qonto) and incumbents, and a staged early access with missing features can lose waitlisters before the full product arrives.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Let search engines find Monzo Business Spain: 35 live Spanish pages are missing from the sitemap

    Diff the /es sitemap against the links in the Spanish navigation and list the missing pages.

    High impact First result in 2 weeks
  2. 2

    Use the freelancer calculator as the landing page for direct mail and paid social in Spain

    Add a tracked QR version of the calculator link to the next direct-mail test cell.

    High impact First result in 1 month
  3. 3

    Replace UK-only proof on the Spanish and Irish pages with proof from local customers

    Pick ten early-access business customers in Spain to interview.

    High impact First result in 2 months

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 4Big bets · 11Fill-ins · 3Reconsider · 3
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Monzo is hiring to launch Monzo Business across Europe with direct mail, paid social and search. The Spanish site already has about 40 live pages, including invoicing, payments, tax, plans and a freelancer cost calculator, but the Spain sitemap lists only 5 of them, and no page tells Google which UK, Irish, Spanish and English-for-Spain versions belong together.

    High impactLow effort First result in 2 weeks Senior Growth Marketing Execu…

    First action

    Diff the /es sitemap against the links in the Spanish navigation and list the missing pages.

    How to measure it

    Indexed /es business pages

    Now
    –
    Target
    40 of 40
    By
    30 days

    Steps

    1. 1

      List missing pages

      Compare the /es and /en-es sitemaps with the live navigation and footer links.

      Web Engineering 1 day

    2. 2

      Fix generation

      Build the market sitemaps from the same page list as the navigation so new pages are added automatically.

      Web Engineering 2 days

    3. 3

      Add hreflang

      es-ES, en-ES, en-IE and en-GB on pages that have equivalents, plus x-default.

      Web Engineering 2 days

    4. 4

      Submit

      Both Spain sitemaps in Search Console, with the Spain property set to Spain.

      Senior Growth Marketing Executive, Business Banking EU 1 hour

    5. 5

      Check queries

      Ten Spanish business queries: which Monzo page appears and in which language.

      Senior Growth Marketing Executive, Business Banking EU 1 day

    6. 6

      Track

      Impressions and waitlist sign-ups from organic search in Spain each week.

      Senior Growth Marketing Executive, Business Banking EU weekly

    First result
    2 weeks
    Cost
    Engineering time only
    Owner
    Senior Growth Marketing Executive, Business Banking EU

    Smallest test

    Add the ten business feature pages to the /es sitemap today and watch Search Console for two weeks.

    Why it works

    Generate the /es and /en-es sitemaps from the same source as the navigation so every live page is listed, add hreflang sets (es-ES, en-ES, en-IE, en-GB) to matching pages, and submit both sitemaps in Search Console. Then check that Spanish searches such as "cuenta para autónomos gratis" or "calculadora autónomos" land on /es pages, not UK ones.

    Every direct-mail piece, ad and press story sends people to search for Monzo afterwards. If the Spanish feature pages are indexed and correctly matched to Spain, those searches land on Spanish pages with a Spanish IBAN and waitlist, not on UK pages they cannot use.

    Ready to use

    ChecklistSpain indexing checklist

    [ ] /es sitemap lists every live /es page
    [ ] /en-es sitemap lists every live /en-es page
    [ ] hreflang es-ES / en-ES / en-IE / en-GB + x-default
    [ ] Both sitemaps submitted in Search Console
    [ ] Calculator and sign-up guide indexed
    [ ] Spanish queries checked for the right page and language
    [ ] Weekly organic waitlist report

    Risks and how to handle them

    • UK pages outrank Spanish ones for brand searches

      hreflang plus clear country links in the header fix most of this.

    • Pages still in early access change often

      Generated sitemaps keep up without manual edits.

    Evidence

    • Your websiteSpain sitemap (monzo.com/es/sitemap.xml, read October 21, 2026) lists 5 URLs: /es, /es/cuentas-business, /es/nosotros, /es/preocupaciones-economicas and /es/declaracion-de-accesibilidad. The English-for-Spain sitemap (/en-es) also lists 5. Yet the Spanish navigation links to about 40 live Spanish pages that all return 200, including /es/cuentas-business/facturacion, /recibe-pagos, /realizar-pagos, /gestion-de-gastos, /impuestos-y-contabilidad-para-negocios, /planes-y-tarifas, /crea-tu-negocio and two tools: /herramientas/cuanto-cuesta-ser-autonomo and /herramientas/guia-darse-de-alta-autonomo. By contrast the UK sitemap lists 42 business-banking URLs and the Ireland sitemap 16.Source
    • Your websiteNone of the pages checked (the UK homepage and business page, /es, /es/cuentas-business, /en-es and the Irish business plans page) carry hreflang tags linking the UK, Ireland, Spain-in-Spanish and Spain-in-English versions; each only has a self-canonical.Source
    • HiringSenior Growth Marketing Executive, Business Banking EU (posted October 19, 2026): "help us launch and scale Monzo Business across our growing European markets", "taking ownership of the day-to-day execution and optimisation of our Direct Mail campaigns, while also supporting activity across Paid Social and where needed, Search too"; "test how those playbooks translate locally"; "build repeatable playbooks for launching Monzo Business in new markets".Source
    • Your websiteFreelancer calculator "Cuánto cuesta ser autónomo: cuota y tarifa plana": enter the net monthly income you want and it shows what you must bill, with the cuota de autónomos with and without the tarifa plana and an IRPF estimate (default example: bill 1,851 € a month to net 1,500 €, cuota 89 €, then about 568 € after the first 12 months). The only call to action is joining the waitlist.Source
  • 02

    Monzo has built a useful tool: an autónomo enters the net income they want and sees what they must bill, their cuota with and without the tarifa plana, and their IRPF. It is the kind of answer new freelancers search for, but it ends in a single "join the waitlist" button and is not in the sitemap.

    High impactLow effort First result in 1 month Senior Growth Marketing Execu…

    First action

    Add a tracked QR version of the calculator link to the next direct-mail test cell.

    How to measure it

    Calculator-cell response rate vs control

    Now
    –
    Target
    +30%
    By
    60 days

    Steps

    1. 1

      Tracked links

      One per channel and test cell.

      Senior Growth Marketing Executive, Business Banking EU 1 day

    2. 2

      Result step

      After the result, three relevant features and an email-my-result option.

      Lead Product Designer, Growth 1 week

    3. 3

      Mail cell

      Calculator headline and QR against the current creative.

      Senior Growth Marketing Executive, Business Banking EU 2 weeks

    4. 4

      Social cell

      Same hook as paid social video and static.

      Senior Growth Marketing Executive, Business Banking EU 2 weeks

    5. 5

      Consent

      Emailing the result follows the waitlist consent flow.

      Legal and Compliance 3 days

    6. 6

      Compare

      Response, waitlist and first-payment rates by cell.

      Data Director, EU monthly

    First result
    1 month
    Cost
    Print and media test budget
    Owner
    Senior Growth Marketing Executive, Business Banking EU

    Smallest test

    Run one paid social ad to the calculator for two weeks.

    Why it works

    Put a QR code and short link to the calculator on the direct-mail pieces and in paid social creative ("¿Cuánto tienes que facturar para ganar 1.500 € netos?"). After the result, show the three Monzo features that fit that freelancer (tax pots, VeriFactu invoicing, Legálitas sign-up) and offer to email the result with the waitlist link.

    A personal number is a stronger reason to respond than a generic offer, and it qualifies the lead: a freelancer who has just calculated their tax is exactly who needs tax pots and invoicing.

    Risks and how to handle them

    • Calculator estimates read as tax advice

      Keep the existing "solo es una aproximación" note and link to a gestor.

    Evidence

    • Your websiteFreelancer calculator "Cuánto cuesta ser autónomo: cuota y tarifa plana": enter the net monthly income you want and it shows what you must bill, with the cuota de autónomos with and without the tarifa plana and an IRPF estimate (default example: bill 1,851 € a month to net 1,500 €, cuota 89 €, then about 568 € after the first 12 months). The only call to action is joining the waitlist.Source
    • HiringSenior Growth Marketing Executive, Business Banking EU (posted October 19, 2026): "help us launch and scale Monzo Business across our growing European markets", "taking ownership of the day-to-day execution and optimisation of our Direct Mail campaigns, while also supporting activity across Paid Social and where needed, Search too"; "test how those playbooks translate locally"; "build repeatable playbooks for launching Monzo Business in new markets".Source
    • Your websiteSpain sitemap (monzo.com/es/sitemap.xml, read October 21, 2026) lists 5 URLs: /es, /es/cuentas-business, /es/nosotros, /es/preocupaciones-economicas and /es/declaracion-de-accesibilidad. The English-for-Spain sitemap (/en-es) also lists 5. Yet the Spanish navigation links to about 40 live Spanish pages that all return 200, including /es/cuentas-business/facturacion, /recibe-pagos, /realizar-pagos, /gestion-de-gastos, /impuestos-y-contabilidad-para-negocios, /planes-y-tarifas, /crea-tu-negocio and two tools: /herramientas/cuanto-cuesta-ser-autonomo and /herramientas/guia-darse-de-alta-autonomo. By contrast the UK sitemap lists 42 business-banking URLs and the Ireland sitemap 16.Source
    • Your websiteSpanish business page: "La nueva cuenta bancaria gratuita de España para negocios"; "Recibe 50 € de nuestra parte si eres uno de los 1000 primeros autónomos o empresas en hacer un pago"; a Spanish IBAN and 24/7 support in Spanish; free VeriFactu-ready invoicing with records sent to the Agencia Tributaria; Bizum, transfer, card or payment links; sign-up as autónomo or company formation with Legálitas Negocios; ratings of 4.9 App Store, 4.8 Google Play and 4.6 Trustpilot which "se basan en nuestros clientes del Reino Unido"; Pro from 9 € a month.Source
  • 03

    The Spanish business page shows 4.9, 4.8 and 4.6 ratings with a note that they are based on UK customers, and the Irish plans page says "Join over 1 million businesses in the UK". A Spanish autónomo or Irish sole trader is asked to trust a bank on its record somewhere else.

    High impactMedium effort First result in 2 months Senior Product Marketing Mana…

    First action

    Pick ten early-access business customers in Spain to interview.

    How to measure it

    Business page to waitlist rate

    Now
    –
    Target
    +15%
    By
    90 days

    Steps

    1. 1

      Ask for reviews

      In-app prompt after first payment received.

      Lifecycle Marketing 2 weeks

    2. 2

      Interview

      Ten customers in Spain, five in Ireland.

      Senior Product Marketing Manager, Business Banking 3 weeks

    3. 3

      Write stories

      Three short stories with photos.

      Senior Product Marketing Manager, Business Banking 2 weeks

    4. 4

      Swap proof

      Local stories and ratings on /es and /ie business pages.

      Lead Product Designer, Growth 1 week

    5. 5

      Use in PR

      Stories as local news hooks.

      Senior PR and Communications Manager ongoing

    6. 6

      Measure

      Page conversion before and after.

      Data Director, EU monthly

    First result
    2 months
    Cost
    Staff time only
    Owner
    Senior Product Marketing Manager, Business Banking

    Smallest test

    Publish one Spanish customer story on the business page.

    Why it works

    Collect reviews from early-access customers in Spain and Ireland (in-app prompt after the first payment received), publish three short local stories (a Barcelona freelancer, a Madrid SL, a Dublin trade), and show local review counts as soon as they are meaningful.

    Local proof is what new-market customers look for when a brand is unknown, and it gives PR and paid social real faces to use.

    Risks and how to handle them

    • Few reviews early on

      Lead with stories until the review count is meaningful.

    Evidence

    • Your websiteSpanish business page: "La nueva cuenta bancaria gratuita de España para negocios"; "Recibe 50 € de nuestra parte si eres uno de los 1000 primeros autónomos o empresas en hacer un pago"; a Spanish IBAN and 24/7 support in Spanish; free VeriFactu-ready invoicing with records sent to the Agencia Tributaria; Bizum, transfer, card or payment links; sign-up as autónomo or company formation with Legálitas Negocios; ratings of 4.9 App Store, 4.8 Google Play and 4.6 Trustpilot which "se basan en nuestros clientes del Reino Unido"; Pro from 9 € a month.Source
    • Your websiteIreland business plans page: Lite free, Pro €7 a month, Team from €20 a month; the proof line reads "Join over 1 million businesses in the UK ... now Monzo is launching in Ireland".Source
    • HiringSenior Product Marketing Manager, Business Banking (posted August 12, 2026): Monzo Business serves "over 1 million businesses across the UK"; the EU role will "define how Monzo Business Banking succeeds in new European markets", building "the proposition that translates our core product into local relevance"; PMMs own positioning, launch strategy, sales enablement and "competitive intelligence".Source
    • HiringSenior PR and Communications Manager for Expansion Markets (12-month contract, posted October 19, 2026): runs PR "in already established European markets, Ireland and Spain", leads "go-to-market PR strategy for Monzo in all new markets across EU", finds "creative ways to get Monzo regularly into consumer press" with "locally relevant news jumps", and manages an EU PR Manager based in Spain.Source
  • 04

    The /switch page explains the Current Account Switch Service and the 7-day switch, a high-intent page for people choosing Monzo, but its meta description is empty, so search results show whatever text Google picks.

    Medium impactLow effort First result in 2 weeks Lead Product Designer

    First action

    Write the /switch description today.

    How to measure it

    Click-through on /switch

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Write the description

      /switch first.

      Lead Product Designer, Growth 1 hour

    2. 2

      Crawl

      All sitemap URLs for empty or duplicate tags.

      Web Engineering 1 day

    3. 3

      Rank

      By organic traffic.

      Growth Analytics 1 day

    4. 4

      Fix

      Top 50 pages.

      Content team 1 week

    5. 5

      Add a check

      Fail the build when a page ships without a description.

      Web Engineering 2 days

    6. 6

      Measure

      Search Console click-through.

      Growth Analytics monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Lead Product Designer, Growth

    Smallest test

    Fix /switch and compare click-through in a month.

    Why it works

    Write a description that sells the switch ("Move your whole account to Monzo in 7 working days, covered by the Current Account Switch Guarantee"), then crawl the 2,467 sitemap URLs for empty or duplicate titles and descriptions and fix the top 50 by traffic.

    It is a five-minute fix on one of the pages closest to a decision, and the audit catches others like it.

    Risks and how to handle them

    • Google rewrites descriptions anyway

      A good one is still used more often than an empty one.

    Evidence

    • Your websiteUK plans page: Extra £3 a month, Perks £9 a month (partner perks "worth over £300 a year"), Max from £19 a month with travel and phone insurance and breakdown cover; a comparison table "for table fans". The UK /switch page (Current Account Switch Service, "in 7 working days") has an empty meta description.Source
    • Your websiteUK sitemap: 2,467 URLs including 37 currency-converter pages, 36 /learn pages, business-banking guides on Making Tax Digital, a refer-a-friend page (both people may get a bonus after the friend's first card payment), a /pay-a-monzo-business page and calculators for loans and overdrafts.Source
    • HiringLead Product Designer, Growth (posted September 9, 2026): the Growth collective helps "more people discover Monzo, understand what makes us different, and find the products that can make money work better for them"; this role has "a particular focus on our web experiences, helping us rethink how people discover, explore and choose Monzo before they ever open the app", using "experimentation and customer insight".Source
  • 05

    Spain business accounts are opened in stages from a waitlist, and the first 1,000 businesses to make a payment get 50 €. People on a waitlist are motivated to get in sooner, and freelancers know other freelancers.

    High impactLow effort First result in 1 month Lifecycle Marketing

    First action

    Add a personal link to the waitlist confirmation email.

    How to measure it

    Referral share of waitlist sign-ups

    Now
    –
    Target
    20%
    By
    60 days

    Steps

    1. 1

      Design rules

      How many places a referral is worth.

      Lifecycle Marketing 2 days

    2. 2

      Promotion terms

      Check against the early-access promotion terms.

      Legal and Compliance 1 week

    3. 3

      Build links

      Personal links and queue position.

      Web Engineering 1 week

    4. 4

      Email

      Confirmation and reminder emails with the link.

      Lifecycle Marketing 3 days

    5. 5

      Pair invites

      Invite referrer and referee together.

      Product, Business Banking EU 1 week

    6. 6

      Measure

      Referral sign-ups and first payments.

      Data Director, EU weekly

    First result
    1 month
    Cost
    Engineering time only
    Owner
    Lifecycle Marketing

    Smallest test

    Show queue position in the confirmation email for one week.

    Why it works

    Give each waitlister a personal link; each sign-up from it moves them up the invite order. Show their place in the queue in the confirmation email, and invite referred pairs together so both can pay each other from day one.

    Queue-jump referrals turn a waitlist into a growth loop at almost no cost, and invited pairs create payment activity straight away.

    Risks and how to handle them

    • Fake sign-ups

      Count a referral only when the referee passes eligibility.

    Evidence

    • Help centreSpain business help page: accounts are rolled out gradually from a waitlist and Monzo emails people "when you've been invited to sign up"; Early Access supports autónomos and sociedades limitadas only, and some features "aren't available during Early Access, including SEPA transfers, payment links, card payment acceptance", Tap to Pay, Bizum, bulk payments, e-invoicing, Norma 43 exports and Instant Access Savings.Source
    • Your websiteSpanish business page: "La nueva cuenta bancaria gratuita de España para negocios"; "Recibe 50 € de nuestra parte si eres uno de los 1000 primeros autónomos o empresas en hacer un pago"; a Spanish IBAN and 24/7 support in Spanish; free VeriFactu-ready invoicing with records sent to the Agencia Tributaria; Bizum, transfer, card or payment links; sign-up as autónomo or company formation with Legálitas Negocios; ratings of 4.9 App Store, 4.8 Google Play and 4.6 Trustpilot which "se basan en nuestros clientes del Reino Unido"; Pro from 9 € a month.Source
    • Your websiteSpain personal page: waitlist for early access, "€25 if you're one of the first 20,000 people to use your card"; "Monzo has 16 million customers across the UK and Ireland"; a team "Based in Barcelona and Madrid"; 2.50% AER on Instant Access Savings; a Basic account for EU residents without a Spanish account, "including refugees and asylum seekers".Source
    • Your websiteUK sitemap: 2,467 URLs including 37 currency-converter pages, 36 /learn pages, business-banking guides on Making Tax Digital, a refer-a-friend page (both people may get a bonus after the friend's first card payment), a /pay-a-monzo-business page and calculators for loans and overdrafts.Source
  • 06

    Monzo's invoicing page explains VeriFactu, the new Spanish invoicing requirement that applies from January 2027 for companies and July 2027 for most autónomos, and Monzo invoices are VeriFactu-ready. Most freelancers have not yet worked out what they must change.

    High impactLow effort First result in 2 months Senior Product Marketing Mana…

    First action

    Outline the guide from the existing invoicing page.

    How to measure it

    Monthly guide visits

    Now
    –
    Target
    20,000
    By
    6 months

    Steps

    1. 1

      Outline

      Who, when, what changes, checklist.

      Senior Product Marketing Manager, Business Banking 2 days

    2. 2

      Legal review

      Dates and requirements against official sources.

      Legal and Compliance 1 week

    3. 3

      Write and design

      Guide and checker.

      Content team 2 weeks

    4. 4

      Publish

      Under /es/cuentas-business, in the sitemap.

      Web Engineering 1 day

    5. 5

      Promote

      Search, direct mail insert and gestor version.

      Senior Growth Marketing Executive, Business Banking EU 1 month

    6. 6

      Update

      When the authorities publish changes.

      Senior Product Marketing Manager, Business Banking quarterly

    First result
    2 months
    Cost
    Writing time
    Owner
    Senior Product Marketing Manager, Business Banking

    Smallest test

    Publish a one-page VeriFactu FAQ this month.

    Why it works

    Build a Spanish VeriFactu guide: what it is, who it affects and when, what software must do, a checklist, and how Monzo handles it for free. Add a short "¿Te afecta VeriFactu?" checker, and offer gestores a version to share with clients.

    A rule every business must meet creates search demand and anxiety, and a bank that solves it for free has a concrete reason to be chosen over the incumbent.

    Risks and how to handle them

    • Early access does not include e-invoicing yet

      Say clearly when it will be available to each customer.

    Builds on

    Evidence

    • Your websiteVeriFactu page: "VeriFactu es un nuevo requisito de facturación en España"; Monzo creates and sends the record; the requirement "se aplica a partir del 1 de enero de 2027 para las empresas que pagan el Impuesto sobre Sociedades, y a partir del 1 de julio de 2027 para la mayoría de los autónomos y otras empresas".Source
    • Your websiteSpain sitemap (monzo.com/es/sitemap.xml, read October 21, 2026) lists 5 URLs: /es, /es/cuentas-business, /es/nosotros, /es/preocupaciones-economicas and /es/declaracion-de-accesibilidad. The English-for-Spain sitemap (/en-es) also lists 5. Yet the Spanish navigation links to about 40 live Spanish pages that all return 200, including /es/cuentas-business/facturacion, /recibe-pagos, /realizar-pagos, /gestion-de-gastos, /impuestos-y-contabilidad-para-negocios, /planes-y-tarifas, /crea-tu-negocio and two tools: /herramientas/cuanto-cuesta-ser-autonomo and /herramientas/guia-darse-de-alta-autonomo. By contrast the UK sitemap lists 42 business-banking URLs and the Ireland sitemap 16.Source
    • HiringSenior Product Marketing Manager, Business Banking (posted August 12, 2026): Monzo Business serves "over 1 million businesses across the UK"; the EU role will "define how Monzo Business Banking succeeds in new European markets", building "the proposition that translates our core product into local relevance"; PMMs own positioning, launch strategy, sales enablement and "competitive intelligence".Source
    • Competitor researchRivals' own pages: Qonto Spain sells an online business account with invoicing, integrated accounting, tax payments to the AEAT and a "Comparador de cuentas de empresa" (business account comparison) among its resources; Starling Business says "500,000+ Business owners bank with Starling" and promotes its Accounting Essentials tool for Making Tax Digital quarterly updates.Source

This quarter 9

The core plays for the next three months.

  • 07

    Monzo's Spanish pages already speak to the gestor: Pro sends statements, invoices and receipts to cloud storage "your gestor has access to". In Spain the gestor often decides how a new autónomo is set up, including the bank.

    High impactMedium effort First result in 2 quarters Senior Product Marketing Mana…

    First action

    Interview ten gestores about how they choose banks for clients.

    How to measure it

    Gestor-referred business accounts

    Now
    –
    Target
    1,000
    By
    2 quarters

    Steps

    1. 1

      Interview

      Ten gestores.

      Senior Product Marketing Manager, Business Banking 2 weeks

    2. 2

      Design the offer

      Tools, referral terms, support.

      Strategy & Commercial Manager (Spain) 3 weeks

    3. 3

      Build links

      Referral tracking per gestoría.

      Web Engineering 2 weeks

    4. 4

      Recruit

      50 gestorías in Madrid and Barcelona.

      Partnerships Manager 1 quarter

    5. 5

      Brief

      VeriFactu and onboarding kit.

      Senior Product Marketing Manager, Business Banking 1 month

    6. 6

      Measure

      Accounts, activity and retention by gestoría.

      Data Director, EU monthly

    First result
    2 quarters
    Cost
    Referral fees and staff time
    Owner
    Senior Product Marketing Manager, Business Banking

    Smallest test

    Sign five gestorías and give each a link.

    Why it works

    Build a gestor programme: a free multi-client view or export, a referral link per gestor, a VeriFactu briefing kit, and a named contact. Recruit 50 gestorías in Madrid and Barcelona first and track accounts opened through them.

    One gestor can bring dozens of clients, and a recommendation from the person who files your taxes is worth more than any ad.

    Risks and how to handle them

    • Regulated referral rules

      Agree the commercial model with compliance before launch.

    Evidence

    • Your websiteSpanish business page: "La nueva cuenta bancaria gratuita de España para negocios"; "Recibe 50 € de nuestra parte si eres uno de los 1000 primeros autónomos o empresas en hacer un pago"; a Spanish IBAN and 24/7 support in Spanish; free VeriFactu-ready invoicing with records sent to the Agencia Tributaria; Bizum, transfer, card or payment links; sign-up as autónomo or company formation with Legálitas Negocios; ratings of 4.9 App Store, 4.8 Google Play and 4.6 Trustpilot which "se basan en nuestros clientes del Reino Unido"; Pro from 9 € a month.Source
    • HiringStrategy & Commercial Manager, Madrid (posted October 21, 2026): "shape Monzo's international expansion"; "Track the performance of the full customer journey, from acquisition, sign-up and activation to engagement, satisfaction, incidents, retention and profitability, across both Personal and Business Banking"; build intelligence on "competitor propositions, pricing, incentives" in Spanish banking; build business cases for "partnerships, incentives and strategic initiatives".Source
    • HiringSenior Product Marketing Manager, Business Banking (posted August 12, 2026): Monzo Business serves "over 1 million businesses across the UK"; the EU role will "define how Monzo Business Banking succeeds in new European markets", building "the proposition that translates our core product into local relevance"; PMMs own positioning, launch strategy, sales enablement and "competitive intelligence".Source
    • Competitor researchRivals' own pages: Qonto Spain sells an online business account with invoicing, integrated accounting, tax payments to the AEAT and a "Comparador de cuentas de empresa" (business account comparison) among its resources; Starling Business says "500,000+ Business owners bank with Starling" and promotes its Accounting Essentials tool for Making Tax Digital quarterly updates.Source
  • 08

    The Growth designer is hired to rethink how people "discover, explore and choose Monzo before they ever open the app". The plans page offers Extra at £3, Perks at £9 and Max from £19 and a long table "for table fans", which leaves the comparison to the visitor.

    High impactMedium effort First result in 1 quarter Lead Product Designer

    First action

    Write the three questions and the value math for each plan.

    How to measure it

    Web-sourced paid plan starts

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Value math

      Perk and insurance values per plan.

      Senior Product Marketing Manager 1 week

    2. 2

      Design

      Three questions, one answer.

      Lead Product Designer, Growth 2 weeks

    3. 3

      Build

      On the plans page.

      Web Engineering 3 weeks

    4. 4

      Deep link

      Plan choice into the app.

      Mobile Engineering 2 weeks

    5. 5

      Experiment

      Against the current page.

      Growth Analytics 1 month

    6. 6

      Iterate

      Change questions from results.

      Lead Product Designer, Growth monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Lead Product Designer, Growth

    Smallest test

    Test a static "which plan" table first.

    Why it works

    Add a three-question finder (do you travel, which perks you would use, do you want insurance) that shows the plan that pays for itself, with the yearly value of perks against the price. Pass the choice into sign-up so the app opens on that plan.

    Choosing is easier with a recommendation, and showing value against price answers the main objection to a paid account.

    Risks and how to handle them

    • Recommending the cheaper plan lowers revenue

      Optimise for retained paid plans, not upgrades alone.

    Evidence

    • HiringLead Product Designer, Growth (posted September 9, 2026): the Growth collective helps "more people discover Monzo, understand what makes us different, and find the products that can make money work better for them"; this role has "a particular focus on our web experiences, helping us rethink how people discover, explore and choose Monzo before they ever open the app", using "experimentation and customer insight".Source
    • Your websiteUK plans page: Extra £3 a month, Perks £9 a month (partner perks "worth over £300 a year"), Max from £19 a month with travel and phone insurance and breakdown cover; a comparison table "for table fans". The UK /switch page (Current Account Switch Service, "in 7 working days") has an empty meta description.Source
    • Google PageSpeedHomepage on a phone (October 21, 2026): performance 51/100; lab largest content 13.5 s, mostly the poster image of an autoplay video; 6.1 MB downloaded, 4 MB of it media from the content delivery host; biggest fixes "Use efficient cache lifetimes" (about 8.7 s) and unused JavaScript (about 4.1 s). Real visitors pass Core Web Vitals (largest content 2.4 s, interaction 195 ms).Source
  • 09

    Real visitors already pass Core Web Vitals, but Google's phone test shows the homepage downloading 6 MB with the hero video poster as the largest element and short cache lifetimes. New markets get more first-time visitors on mobile data from ads and mail, where this weight shows.

    Medium impactMedium effort First result in 1 month Lead Product Designer

    First action

    Set a weight budget for landing pages.

    How to measure it

    Homepage mobile download

    Now
    –
    Target
    under 2 MB
    By
    60 days

    Steps

    1. 1

      Budget

      Weight and largest content targets.

      Lead Product Designer, Growth 1 day

    2. 2

      Hero image

      Sized poster, video after load.

      Web Engineering 1 week

    3. 3

      Cache

      Long lifetimes for static media.

      Web Engineering 2 days

    4. 4

      Unused code

      Trim JavaScript on landing pages.

      Web Engineering 2 weeks

    5. 5

      Apply to markets

      /es, /en-es, /ie pages.

      Web Engineering 2 weeks

    6. 6

      Measure

      Sign-up rate on paid traffic.

      Growth Analytics monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Lead Product Designer, Growth

    Smallest test

    Swap the hero poster for a compressed image and retest.

    Why it works

    Serve a compressed, correctly sized hero image first and start the video only after load, set long cache lifetimes for static media, and apply the same budget to the Spanish and Irish landing pages.

    Faster first loads for cold traffic usually lift sign-up rates, and the work is mostly configuration.

    Risks and how to handle them

    • Brand video loses impact

      Keep it, just load it after the page is usable.

    Evidence

    • Google PageSpeedHomepage on a phone (October 21, 2026): performance 51/100; lab largest content 13.5 s, mostly the poster image of an autoplay video; 6.1 MB downloaded, 4 MB of it media from the content delivery host; biggest fixes "Use efficient cache lifetimes" (about 8.7 s) and unused JavaScript (about 4.1 s). Real visitors pass Core Web Vitals (largest content 2.4 s, interaction 195 ms).Source
    • HiringLead Product Designer, Growth (posted September 9, 2026): the Growth collective helps "more people discover Monzo, understand what makes us different, and find the products that can make money work better for them"; this role has "a particular focus on our web experiences, helping us rethink how people discover, explore and choose Monzo before they ever open the app", using "experimentation and customer insight".Source
    • HiringSenior Growth Marketing Executive, Business Banking EU (posted October 19, 2026): "help us launch and scale Monzo Business across our growing European markets", "taking ownership of the day-to-day execution and optimisation of our Direct Mail campaigns, while also supporting activity across Paid Social and where needed, Search too"; "test how those playbooks translate locally"; "build repeatable playbooks for launching Monzo Business in new markets".Source
  • 10

    The Spain commercial role must map "competitor propositions, pricing, incentives", and the EU product marketer owns competitive intelligence. Qonto already publishes a business account comparator in Spain, so it frames the comparison today.

    High impactMedium effort First result in 1 quarter Senior Product Marketing Mana…

    First action

    Pick the three accounts Spanish waitlisters use today, from the sign-up survey.

    How to measure it

    Comparison-page sign-ups

    Now
    –
    Target
    500 a month
    By
    2 quarters

    Steps

    1. 1

      Pick rivals

      From waitlist survey answers.

      Strategy & Commercial Manager (Spain) 1 week

    2. 2

      Collect facts

      Current fees and features with sources.

      Senior Product Marketing Manager, Business Banking 2 weeks

    3. 3

      Write

      Fair tables and switching help.

      Senior Product Marketing Manager, Business Banking 2 weeks

    4. 4

      Review

      Claims and comparative advertising rules.

      Legal and Compliance 1 week

    5. 5

      Publish

      In the /es sitemap.

      Web Engineering 1 day

    6. 6

      Refresh

      Quarterly.

      Senior Product Marketing Manager, Business Banking quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Product Marketing Manager, Business Banking

    Smallest test

    Publish one comparison against a traditional bank account.

    Why it works

    Publish factual Spanish comparison pages: Monzo Business against a traditional bank account for autónomos, Qonto, Revolut Business and BBVA, covering monthly fees, Spanish IBAN, Bizum, VeriFactu invoicing, tax pots and support language, with dates and sources.

    Comparison searches come from people about to switch, and a clear, fair table builds trust for a new entrant.

    Risks and how to handle them

    • Rivals change prices

      Date every table and review quarterly.

    Builds on

    Evidence

    • HiringStrategy & Commercial Manager, Madrid (posted October 21, 2026): "shape Monzo's international expansion"; "Track the performance of the full customer journey, from acquisition, sign-up and activation to engagement, satisfaction, incidents, retention and profitability, across both Personal and Business Banking"; build intelligence on "competitor propositions, pricing, incentives" in Spanish banking; build business cases for "partnerships, incentives and strategic initiatives".Source
    • HiringSenior Product Marketing Manager, Business Banking (posted August 12, 2026): Monzo Business serves "over 1 million businesses across the UK"; the EU role will "define how Monzo Business Banking succeeds in new European markets", building "the proposition that translates our core product into local relevance"; PMMs own positioning, launch strategy, sales enablement and "competitive intelligence".Source
    • Competitor researchRivals' own pages: Qonto Spain sells an online business account with invoicing, integrated accounting, tax payments to the AEAT and a "Comparador de cuentas de empresa" (business account comparison) among its resources; Starling Business says "500,000+ Business owners bank with Starling" and promotes its Accounting Essentials tool for Making Tax Digital quarterly updates.Source
    • Your websiteSpanish business page: "La nueva cuenta bancaria gratuita de España para negocios"; "Recibe 50 € de nuestra parte si eres uno de los 1000 primeros autónomos o empresas en hacer un pago"; a Spanish IBAN and 24/7 support in Spanish; free VeriFactu-ready invoicing with records sent to the Agencia Tributaria; Bizum, transfer, card or payment links; sign-up as autónomo or company formation with Legálitas Negocios; ratings of 4.9 App Store, 4.8 Google Play and 4.6 Trustpilot which "se basan en nuestros clientes del Reino Unido"; Pro from 9 € a month.Source
  • 11

    Early access in Spain does not yet include SEPA transfers, payment links, card acceptance, Bizum, e-invoicing or Instant Access Savings. Customers who joined for those features may go quiet before they arrive.

    High impactMedium effort First result in 1 quarter Lifecycle Marketing

    First action

    Add a "which features do you need" question to sign-up.

    How to measure it

    90-day active rate

    Now
    –
    Target
    +15 points
    By
    2 quarters

    Steps

    1. 1

      Ask

      Feature needs at sign-up.

      Lead Product Designer, Growth 1 week

    2. 2

      Map releases

      Planned unlock dates per feature.

      Product, Business Banking EU 1 week

    3. 3

      Write messages

      One per feature, in Spanish.

      Lifecycle Marketing 2 weeks

    4. 4

      Trigger

      On unlock per customer.

      Lifecycle Marketing 2 weeks

    5. 5

      Measure

      Activity after unlock.

      Data Director, EU monthly

    6. 6

      Share

      Learnings for the next market.

      Growth Marketing Lead, Business Banking quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Lifecycle Marketing

    Smallest test

    Email current early-access users when Bizum unlocks.

    Why it works

    Ask at sign-up which features each customer needs, and send a personal message the day each one goes live for them, with a 30-second how-to. Track activity before and after each unlock.

    Telling people when the thing they wanted arrives turns a limited launch into a series of reasons to come back.

    Risks and how to handle them

    • Promised dates slip

      Only message when a feature is live.

    Evidence

    • Help centreSpain business help page: accounts are rolled out gradually from a waitlist and Monzo emails people "when you've been invited to sign up"; Early Access supports autónomos and sociedades limitadas only, and some features "aren't available during Early Access, including SEPA transfers, payment links, card payment acceptance", Tap to Pay, Bizum, bulk payments, e-invoicing, Norma 43 exports and Instant Access Savings.Source
    • Your websiteSpanish business page: "La nueva cuenta bancaria gratuita de España para negocios"; "Recibe 50 € de nuestra parte si eres uno de los 1000 primeros autónomos o empresas en hacer un pago"; a Spanish IBAN and 24/7 support in Spanish; free VeriFactu-ready invoicing with records sent to the Agencia Tributaria; Bizum, transfer, card or payment links; sign-up as autónomo or company formation with Legálitas Negocios; ratings of 4.9 App Store, 4.8 Google Play and 4.6 Trustpilot which "se basan en nuestros clientes del Reino Unido"; Pro from 9 € a month.Source
    • HiringStrategy & Commercial Manager, Madrid (posted October 21, 2026): "shape Monzo's international expansion"; "Track the performance of the full customer journey, from acquisition, sign-up and activation to engagement, satisfaction, incidents, retention and profitability, across both Personal and Business Banking"; build intelligence on "competitor propositions, pricing, incentives" in Spanish banking; build business cases for "partnerships, incentives and strategic initiatives".Source
  • 12

    The Madrid commercial manager is asked to track the whole journey, from acquisition and sign-up to activation, retention and profitability, across personal and business banking, and the growth team must build repeatable playbooks for new markets.

    High impactMedium effort First result in 1 quarter Strategy & Commercial Manager

    First action

    Agree the stage definitions with growth and data.

    How to measure it

    Cost per 90-day active customer

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Define stages

      Same in Spain and Ireland.

      Strategy & Commercial Manager (Spain) 1 week

    2. 2

      Instrument

      Channel and cell tags through to the app.

      Data Director, EU 1 month

    3. 3

      Build

      Weekly scorecard.

      Data Director, EU 2 weeks

    4. 4

      Review

      Weekly with growth and the country team.

      Strategy & Commercial Manager (Spain) weekly

    5. 5

      Reallocate

      Budget to cells with active customers.

      Growth Marketing Lead, Business Banking monthly

    6. 6

      Document

      Playbook for the next market.

      Senior Growth Marketing Executive, Business Banking EU quarterly

    First result
    1 quarter
    Cost
    Analyst time
    Owner
    Strategy & Commercial Manager (Spain)

    Smallest test

    Build the scorecard for the current direct-mail test first.

    Why it works

    Build a weekly scorecard by channel and test cell: mail pieces sent, landing visits, waitlist sign-ups, invites, accounts opened, first payment, 90-day activity and cost per active customer. Use the same definitions for Ireland so the next market starts from a benchmark.

    A shared funnel stops channels optimising for sign-ups that never become customers, and it is the playbook the next market will need.

    Risks and how to handle them

    • Offline mail is hard to attribute

      Use unique links, codes and holdout areas.

    Evidence

    • HiringStrategy & Commercial Manager, Madrid (posted October 21, 2026): "shape Monzo's international expansion"; "Track the performance of the full customer journey, from acquisition, sign-up and activation to engagement, satisfaction, incidents, retention and profitability, across both Personal and Business Banking"; build intelligence on "competitor propositions, pricing, incentives" in Spanish banking; build business cases for "partnerships, incentives and strategic initiatives".Source
    • HiringSenior Growth Marketing Executive, Business Banking EU (posted October 19, 2026): "help us launch and scale Monzo Business across our growing European markets", "taking ownership of the day-to-day execution and optimisation of our Direct Mail campaigns, while also supporting activity across Paid Social and where needed, Search too"; "test how those playbooks translate locally"; "build repeatable playbooks for launching Monzo Business in new markets".Source
    • Help centreSpain business help page: accounts are rolled out gradually from a waitlist and Monzo emails people "when you've been invited to sign up"; Early Access supports autónomos and sociedades limitadas only, and some features "aren't available during Early Access, including SEPA transfers, payment links, card payment acceptance", Tap to Pay, Bizum, bulk payments, e-invoicing, Norma 43 exports and Instant Access Savings.Source
    • News coverageTech.eu (May 5, 2026): Monzo is launching in Spain, its second EU market after Ireland (its EU headquarters, launched in April with "thousands of customers on its waitlist"), with offices in Barcelona and Madrid and over 50 staff; it won a European banking licence in December 2025; Spanish rivals named are Openbank, Revolut and N26.Source
  • 13

    The PR manager must find "locally relevant news jumps" in Spain. Monzo's calculator already computes what a freelancer must bill to reach a net income, with the cuota and IRPF.

    High impactMedium effort First result in 1 quarter Senior PR and Communications…

    First action

    Run the calculator for ten typical profiles.

    How to measure it

    Calculator visits from press

    Now
    –
    Target
    50,000
    By
    1 quarter

    Steps

    1. 1

      Pick profiles

      Ten common freelancer types.

      Senior PR and Communications Manager 1 week

    2. 2

      Compute

      Billing needs per profile.

      Data Director, EU 1 week

    3. 3

      Check

      Rules and figures with a tax adviser.

      Legal and Compliance 1 week

    4. 4

      Write

      National and regional releases.

      Senior PR and Communications Manager 1 week

    5. 5

      Pitch

      National and regional press.

      EU PR Manager (Spain) 2 weeks

    6. 6

      Repeat

      Each year when the cuota changes.

      Senior PR and Communications Manager yearly

    First result
    1 quarter
    Cost
    Agency time
    Owner
    Senior PR and Communications Manager

    Smallest test

    Pitch one regional story.

    Why it works

    Publish a short study: how much a freelancer must bill to net 1,500 €, 2,000 € and 3,000 € a month, with and without the tarifa plana, by profession and region, using the public rules (and, later, anonymous aggregated calculator use). Offer regional versions to local press.

    Useful numbers get coverage and links, and every story points to a tool that leads to the waitlist.

    Risks and how to handle them

    • Figures read as advice

      Publish the method and a clear disclaimer.

    Evidence

    • HiringSenior PR and Communications Manager for Expansion Markets (12-month contract, posted October 19, 2026): runs PR "in already established European markets, Ireland and Spain", leads "go-to-market PR strategy for Monzo in all new markets across EU", finds "creative ways to get Monzo regularly into consumer press" with "locally relevant news jumps", and manages an EU PR Manager based in Spain.Source
    • Your websiteFreelancer calculator "Cuánto cuesta ser autónomo: cuota y tarifa plana": enter the net monthly income you want and it shows what you must bill, with the cuota de autónomos with and without the tarifa plana and an IRPF estimate (default example: bill 1,851 € a month to net 1,500 €, cuota 89 €, then about 568 € after the first 12 months). The only call to action is joining the waitlist.Source
    • Your websiteSpain sitemap (monzo.com/es/sitemap.xml, read October 21, 2026) lists 5 URLs: /es, /es/cuentas-business, /es/nosotros, /es/preocupaciones-economicas and /es/declaracion-de-accesibilidad. The English-for-Spain sitemap (/en-es) also lists 5. Yet the Spanish navigation links to about 40 live Spanish pages that all return 200, including /es/cuentas-business/facturacion, /recibe-pagos, /realizar-pagos, /gestion-de-gastos, /impuestos-y-contabilidad-para-negocios, /planes-y-tarifas, /crea-tu-negocio and two tools: /herramientas/cuanto-cuesta-ser-autonomo and /herramientas/guia-darse-de-alta-autonomo. By contrast the UK sitemap lists 42 business-banking URLs and the Ireland sitemap 16.Source
  • 14

    Monzo lets new freelancers register as autónomos or form an SL with Legálitas Negocios when they apply for a business account. Registration is the moment a new business picks its bank.

    Medium impactMedium effort First result in 2 quarters Partnerships Manager

    First action

    Share the existing sign-up guide with Legálitas and propose a joint page.

    How to measure it

    Joint-path accounts

    Now
    –
    Target
    500
    By
    2 quarters

    Steps

    1. 1

      Propose

      Joint page and email placement.

      Partnerships Manager 2 weeks

    2. 2

      Agree terms

      Commercial and data terms.

      Strategy & Commercial Manager (Spain) 1 month

    3. 3

      Build

      Joint landing page and tracking.

      Web Engineering 2 weeks

    4. 4

      Promote

      Both companies' channels.

      Senior Growth Marketing Executive, Business Banking EU 1 month

    5. 5

      Measure

      Accounts and activity.

      Data Director, EU monthly

    6. 6

      Extend

      To other formation services.

      Partnerships Manager 2 quarters

    First result
    2 quarters
    Cost
    Partner fees
    Owner
    Partnerships Manager

    Smallest test

    Add the Monzo guide link to one Legálitas email.

    Why it works

    Agree joint promotion with Legálitas: Monzo in their onboarding emails and pages for new registrations, a joint guide ("darse de alta como autónomo en 7 pasos", linked to Monzo's existing guide), and tracking of accounts opened through the joint path.

    Reaching people in the week they register beats reaching them after they have opened an account elsewhere.

    Risks and how to handle them

    • Partner priorities differ

      Agree shared targets up front.

    Evidence

    • Your websiteSpanish business page: "La nueva cuenta bancaria gratuita de España para negocios"; "Recibe 50 € de nuestra parte si eres uno de los 1000 primeros autónomos o empresas en hacer un pago"; a Spanish IBAN and 24/7 support in Spanish; free VeriFactu-ready invoicing with records sent to the Agencia Tributaria; Bizum, transfer, card or payment links; sign-up as autónomo or company formation with Legálitas Negocios; ratings of 4.9 App Store, 4.8 Google Play and 4.6 Trustpilot which "se basan en nuestros clientes del Reino Unido"; Pro from 9 € a month.Source
    • Your websiteSpain sitemap (monzo.com/es/sitemap.xml, read October 21, 2026) lists 5 URLs: /es, /es/cuentas-business, /es/nosotros, /es/preocupaciones-economicas and /es/declaracion-de-accesibilidad. The English-for-Spain sitemap (/en-es) also lists 5. Yet the Spanish navigation links to about 40 live Spanish pages that all return 200, including /es/cuentas-business/facturacion, /recibe-pagos, /realizar-pagos, /gestion-de-gastos, /impuestos-y-contabilidad-para-negocios, /planes-y-tarifas, /crea-tu-negocio and two tools: /herramientas/cuanto-cuesta-ser-autonomo and /herramientas/guia-darse-de-alta-autonomo. By contrast the UK sitemap lists 42 business-banking URLs and the Ireland sitemap 16.Source
    • HiringStrategy & Commercial Manager, Madrid (posted October 21, 2026): "shape Monzo's international expansion"; "Track the performance of the full customer journey, from acquisition, sign-up and activation to engagement, satisfaction, incidents, retention and profitability, across both Personal and Business Banking"; build intelligence on "competitor propositions, pricing, incentives" in Spanish banking; build business cases for "partnerships, incentives and strategic initiatives".Source
  • 15

    Nearly half of monthly active Monzo Business customers already pay for a plan. Monzo publishes Making Tax Digital guides, and Starling is promoting its own tool for the quarterly updates. Tax pots and accounting exports are Pro features.

    High impactMedium effort First result in 1 quarter Senior Product Marketing Mana…

    First action

    Size the Lite base likely to be in scope for quarterly updates.

    How to measure it

    Upgrades among targeted Lite users

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Size

      Lite sole traders in scope.

      Data Director, EU 1 week

    2. 2

      Message

      In-app preview of Pro for their update.

      Senior Product Marketing Manager, Business Banking 2 weeks

    3. 3

      Offer

      Free month before their deadline.

      Product, Business Banking 2 weeks

    4. 4

      Build

      Triggered in-app and email.

      Lifecycle Marketing 2 weeks

    5. 5

      Test

      Against a holdout.

      Data Director, EU 1 quarter

    6. 6

      Scale

      Each quarterly cycle.

      Lifecycle Marketing quarterly

    First result
    1 quarter
    Cost
    Free-month cost
    Owner
    Senior Product Marketing Manager, Business Banking

    Smallest test

    Run one in-app message to 5% of eligible users.

    Why it works

    Find Lite sole traders who will need quarterly updates, show them in-app what Pro would do for their next update (tax set aside, exports ready), and offer a free month timed to their first quarterly deadline.

    An upgrade offered when a real task is due converts better than a general upsell.

    Risks and how to handle them

    • Over-messaging

      Cap at two messages per cycle.

    Evidence

    • News coverageTech.eu (August 13, 2026): Monzo Business passed one million customers in July 2026, "one in six UK businesses"; Revolut has about 800,000 and Starling about 500,000 business customers; Monzo Business was 14% of £1.7bn revenue; 47% of monthly active business customers are paid subscribers; Spain business launch is a priority for the rest of the year.Source
    • Your websiteUK sitemap: 2,467 URLs including 37 currency-converter pages, 36 /learn pages, business-banking guides on Making Tax Digital, a refer-a-friend page (both people may get a bonus after the friend's first card payment), a /pay-a-monzo-business page and calculators for loans and overdrafts.Source
    • Competitor researchRivals' own pages: Qonto Spain sells an online business account with invoicing, integrated accounting, tax payments to the AEAT and a "Comparador de cuentas de empresa" (business account comparison) among its resources; Starling Business says "500,000+ Business owners bank with Starling" and promotes its Accounting Essentials tool for Making Tax Digital quarterly updates.Source
    • HiringSenior Product Marketing Manager, Business Banking (posted August 12, 2026): Monzo Business serves "over 1 million businesses across the UK"; the EU role will "define how Monzo Business Banking succeeds in new European markets", building "the proposition that translates our core product into local relevance"; PMMs own positioning, launch strategy, sales enablement and "competitive intelligence".Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    In the UK Monzo has dozens of /learn and business guides, 37 currency pages and calculators. In Spain it has two tools. Spanish freelancers search every day for how to register, what to bill, which taxes to file and when.

    High impactHigh effort First result in 3 quarters Senior Product Marketing Mana…

    First action

    List the 30 questions Spanish waitlisters ask most.

    How to measure it

    Monthly organic sign-ups

    Now
    –
    Target
    5,000
    By
    3 quarters

    Steps

    1. 1

      Questions

      From waitlist survey and search data.

      Senior Product Marketing Manager, Business Banking 2 weeks

    2. 2

      Plan

      30 guides and links.

      Content team 2 weeks

    3. 3

      Write

      With a tax adviser.

      Content team 2 quarters

    4. 4

      Publish

      In the sitemap with hreflang.

      Web Engineering ongoing

    5. 5

      Promote

      Partners and direct mail.

      Senior Growth Marketing Executive, Business Banking EU ongoing

    6. 6

      Refresh

      Each tax year.

      Senior Product Marketing Manager, Business Banking yearly

    First result
    3 quarters
    Cost
    Writing and review budget
    Owner
    Senior Product Marketing Manager, Business Banking

    Smallest test

    Publish five guides and measure for a quarter.

    Why it works

    Build /es/aprende: 30 guides on registering, the cuota, IRPF and IVA, invoicing and VeriFactu, getting paid, expenses and closing the year, each linked to the calculator and the relevant Monzo feature, written with a tax adviser and kept current.

    Helpful content compounds: it earns search traffic and AI-assistant answers for years and is the cheapest acquisition channel in a market where Monzo is unknown.

    Risks and how to handle them

    • Out-of-date tax content

      Date every guide and review each tax year.

    Builds on

    Evidence

    • Your websiteUK sitemap: 2,467 URLs including 37 currency-converter pages, 36 /learn pages, business-banking guides on Making Tax Digital, a refer-a-friend page (both people may get a bonus after the friend's first card payment), a /pay-a-monzo-business page and calculators for loans and overdrafts.Source
    • Your websiteSpain sitemap (monzo.com/es/sitemap.xml, read October 21, 2026) lists 5 URLs: /es, /es/cuentas-business, /es/nosotros, /es/preocupaciones-economicas and /es/declaracion-de-accesibilidad. The English-for-Spain sitemap (/en-es) also lists 5. Yet the Spanish navigation links to about 40 live Spanish pages that all return 200, including /es/cuentas-business/facturacion, /recibe-pagos, /realizar-pagos, /gestion-de-gastos, /impuestos-y-contabilidad-para-negocios, /planes-y-tarifas, /crea-tu-negocio and two tools: /herramientas/cuanto-cuesta-ser-autonomo and /herramientas/guia-darse-de-alta-autonomo. By contrast the UK sitemap lists 42 business-banking URLs and the Ireland sitemap 16.Source
    • Your websiteFreelancer calculator "Cuánto cuesta ser autónomo: cuota y tarifa plana": enter the net monthly income you want and it shows what you must bill, with the cuota de autónomos with and without the tarifa plana and an IRPF estimate (default example: bill 1,851 € a month to net 1,500 €, cuota 89 €, then about 568 € after the first 12 months). The only call to action is joining the waitlist.Source
    • Your websiteVeriFactu page: "VeriFactu es un nuevo requisito de facturación en España"; Monzo creates and sends the record; the requirement "se aplica a partir del 1 de enero de 2027 para las empresas que pagan el Impuesto sobre Sociedades, y a partir del 1 de julio de 2027 para la mayoría de los autónomos y otras empresas".Source
  • 17

    Monzo's product marketing role says Borrowing is "taking Monzo's Flex proposition to millions more customers across Europe". Buy-now-pay-later and card instalments are familiar in Spain, but the Monzo version is unknown there.

    High impactHigh effort First result in 4 quarters Senior Product Marketing Mana…

    First action

    Survey 1,000 Spanish waitlisters about instalment use.

    How to measure it

    Waitlisters opting in to Flex news

    Now
    –
    Target
    20%
    By
    4 quarters

    Steps

    1. 1

      Research

      Instalment habits in Spain and Ireland.

      Senior Product Marketing Manager 1 quarter

    2. 2

      Position

      Tested messages.

      Senior Product Marketing Manager 1 month

    3. 3

      Fake-door

      Interest test on the waitlist.

      Lead Product Designer, Growth 1 month

    4. 4

      Compliance

      Messaging review.

      Legal and Compliance 1 month

    5. 5

      Launch plan

      Channels and PR.

      Integrated Marketing 1 quarter

    6. 6

      Measure

      Opt-ins and early use.

      Data Director, EU monthly

    First result
    4 quarters
    Cost
    Research budget
    Owner
    Senior Product Marketing Manager

    Smallest test

    Run a waitlist survey this quarter.

    Why it works

    Research how Spanish and Irish customers pay in instalments today, test positioning on the waitlist (survey and fake-door), and prepare a launch with clear cost examples and responsible-lending messages so Flex can launch with demand and trust.

    Pre-launch research and waitlist tests de-risk a regulated product launch and give marketing a ready audience.

    Risks and how to handle them

    • Credit marketing rules

      Follow local consumer credit rules from the first test.

    Evidence

    • HiringSenior Product Marketing Manager (Core, Borrowing, Wealth; posted April 29, 2026): product marketing "as the voice of the market (UK, Ireland, Spain and future markets)"; Borrowing is "taking Monzo's Flex proposition to millions more customers across Europe". Monzo is also hiring a Lead Brand Designer (London, posted October 15, 2026) to "shape Monzo's visual identity" and a Data Director, EU.Source
    • Your websiteSpain personal page: waitlist for early access, "€25 if you're one of the first 20,000 people to use your card"; "Monzo has 16 million customers across the UK and Ireland"; a team "Based in Barcelona and Madrid"; 2.50% AER on Instant Access Savings; a Basic account for EU residents without a Spanish account, "including refugees and asylum seekers".Source
    • News coverageTech.eu (May 5, 2026): Monzo is launching in Spain, its second EU market after Ireland (its EU headquarters, launched in April with "thousands of customers on its waitlist"), with offices in Barcelona and Madrid and over 50 staff; it won a European banking licence in December 2025; Spanish rivals named are Openbank, Revolut and N26.Source
  • 18

    Monzo has 16 million customers in the UK and Ireland and now offers Spanish accounts with a Spanish IBAN. Many Britons live in or move to Spain, and they already know and trust Monzo.

    High impactMedium effort First result in 3 quarters Lifecycle Marketing

    First action

    Count UK customers with regular spending in Spain.

    How to measure it

    Accounts from UK customers

    Now
    –
    Target
    10,000
    By
    3 quarters

    Steps

    1. 1

      Size

      UK customers with Spain spending.

      Data Director, EU 2 weeks

    2. 2

      Eligibility

      Residency rules for the Spanish account.

      Legal and Compliance 1 month

    3. 3

      Guide

      Banking in Spain, in English.

      Senior Product Marketing Manager 1 month

    4. 4

      Invite

      Priority invites in-app.

      Lifecycle Marketing 1 month

    5. 5

      Link accounts

      Easy transfers between UK and Spanish accounts.

      Product, Spain 2 quarters

    6. 6

      Measure

      Opens and activity.

      Data Director, EU monthly

    First result
    3 quarters
    Cost
    Product time
    Owner
    Lifecycle Marketing

    Smallest test

    Email UK customers who have opted in to news about Spain.

    Why it works

    Offer UK customers who tell Monzo they are moving to Spain (or who spend regularly in Spain) a priority invite to a Spanish account, with a Spanish-and-English guide to banking in Spain and an easy way to send money between their accounts.

    Existing fans are the cheapest customers in a new market, and they tell local friends.

    Risks and how to handle them

    • Residency and tax questions

      Point to clear eligibility rules and help pages.

    Evidence

    • Your websiteSpain personal page: waitlist for early access, "€25 if you're one of the first 20,000 people to use your card"; "Monzo has 16 million customers across the UK and Ireland"; a team "Based in Barcelona and Madrid"; 2.50% AER on Instant Access Savings; a Basic account for EU residents without a Spanish account, "including refugees and asylum seekers".Source
    • Your websiteUK sitemap: 2,467 URLs including 37 currency-converter pages, 36 /learn pages, business-banking guides on Making Tax Digital, a refer-a-friend page (both people may get a bonus after the friend's first card payment), a /pay-a-monzo-business page and calculators for loans and overdrafts.Source
    • News coverageTech.eu (May 5, 2026): Monzo is launching in Spain, its second EU market after Ireland (its EU headquarters, launched in April with "thousands of customers on its waitlist"), with offices in Barcelona and Madrid and over 50 staff; it won a European banking licence in December 2025; Spanish rivals named are Openbank, Revolut and N26.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    Monzo Business in Spain is built around free VeriFactu-ready invoices that customers pay by Bizum, link or QR. Each invoice is seen by the freelancer's own clients, many of whom are freelancers too.

    Medium impactMedium effort First result in 2 quarters Product

    First action

    Design the footer and opt-out.

    How to measure it

    Invoice-sourced accounts

    Now
    –
    Target
    5% of new accounts
    By
    2 quarters

    Steps

    1. 1

      Design

      Footer and payment page line.

      Lead Brand Designer 1 week

    2. 2

      Opt-out

      Default on, easy to turn off.

      Product, Business Banking EU 1 week

    3. 3

      Referral credit

      To the sender.

      Lifecycle Marketing 2 weeks

    4. 4

      Build

      With e-invoicing release.

      Web Engineering 1 month

    5. 5

      Measure

      Opens and accounts.

      Data Director, EU monthly

    6. 6

      Extend

      To Ireland and UK invoices.

      Growth Marketing Lead, Business Banking 1 quarter

    First result
    2 quarters
    Cost
    Referral credits
    Owner
    Product, Business Banking EU

    Smallest test

    Test on payment pages in Ireland first.

    Why it works

    Add an optional, tasteful "Factura creada gratis con Monzo Business" line and link on invoices and payment pages, with a referral credit to the sender when a recipient opens an account.

    Invoices travel to exactly the right audience, and the sender gets rewarded for growth they create without asking anyone.

    Risks and how to handle them

    • Customers dislike branding on invoices

      Make it opt-out and small.

    Evidence

    • Your websiteSpanish business page: "La nueva cuenta bancaria gratuita de España para negocios"; "Recibe 50 € de nuestra parte si eres uno de los 1000 primeros autónomos o empresas en hacer un pago"; a Spanish IBAN and 24/7 support in Spanish; free VeriFactu-ready invoicing with records sent to the Agencia Tributaria; Bizum, transfer, card or payment links; sign-up as autónomo or company formation with Legálitas Negocios; ratings of 4.9 App Store, 4.8 Google Play and 4.6 Trustpilot which "se basan en nuestros clientes del Reino Unido"; Pro from 9 € a month.Source
    • Your websiteVeriFactu page: "VeriFactu es un nuevo requisito de facturación en España"; Monzo creates and sends the record; the requirement "se aplica a partir del 1 de enero de 2027 para las empresas que pagan el Impuesto sobre Sociedades, y a partir del 1 de julio de 2027 para la mayoría de los autónomos y otras empresas".Source
    • Your websiteUK sitemap: 2,467 URLs including 37 currency-converter pages, 36 /learn pages, business-banking guides on Making Tax Digital, a refer-a-friend page (both people may get a bonus after the friend's first card payment), a /pay-a-monzo-business page and calculators for loans and overdrafts.Source
  • 20

    Monzo's coral card is part of its identity in the UK, and the new Lead Brand Designer will shape the visual identity. In Spain the card is not yet seen in shops and markets.

    Medium impactLow effort First result in 1 quarter Lead Brand Designer

    First action

    Brief one campaign concept for Madrid and Barcelona.

    How to measure it

    Monthly social mentions

    Now
    –
    Target
    3x
    By
    2 quarters

    Steps

    1. 1

      Concept

      Card in the wild.

      Lead Brand Designer 2 weeks

    2. 2

      Rules

      Promotion terms.

      Legal and Compliance 1 week

    3. 3

      Seed

      Early customers and creators.

      Social team 1 month

    4. 4

      Out-of-home

      Test sites near coworking spaces.

      Integrated Marketing 1 month

    5. 5

      PR

      Local stories.

      Senior PR and Communications Manager ongoing

    6. 6

      Measure

      Mentions and waitlist sign-ups.

      Data Director, EU monthly

    First result
    1 quarter
    Cost
    Creative and media budget
    Owner
    Lead Brand Designer

    Smallest test

    Run the photo prompt with 100 early customers.

    Why it works

    Create a Spain-specific card-in-the-wild campaign: early customers share photos with their coral card at local businesses, with a monthly draw within promotion rules, and a set of local creative for social and out-of-home in Madrid and Barcelona.

    Visible cards build awareness for free, and early customers are proud to show a new thing.

    Risks and how to handle them

    • Customer privacy

      Use only opted-in content.

    Evidence

    • HiringSenior Product Marketing Manager (Core, Borrowing, Wealth; posted April 29, 2026): product marketing "as the voice of the market (UK, Ireland, Spain and future markets)"; Borrowing is "taking Monzo's Flex proposition to millions more customers across Europe". Monzo is also hiring a Lead Brand Designer (London, posted October 15, 2026) to "shape Monzo's visual identity" and a Data Director, EU.Source
    • Your websiteSpain personal page: waitlist for early access, "€25 if you're one of the first 20,000 people to use your card"; "Monzo has 16 million customers across the UK and Ireland"; a team "Based in Barcelona and Madrid"; 2.50% AER on Instant Access Savings; a Basic account for EU residents without a Spanish account, "including refugees and asylum seekers".Source
    • HiringSenior PR and Communications Manager for Expansion Markets (12-month contract, posted October 19, 2026): runs PR "in already established European markets, Ireland and Spain", leads "go-to-market PR strategy for Monzo in all new markets across EU", finds "creative ways to get Monzo regularly into consumer press" with "locally relevant news jumps", and manages an EU PR Manager based in Spain.Source
  • 21

    Monzo's Spanish site offers a Basic account for EU residents without a Spanish account, "including refugees and asylum seekers". Newcomers struggle to open accounts and rely on community groups and NGOs for advice.

    Medium impactLow effort First result in 1 quarter Senior Product Marketing Mana…

    First action

    Ask two NGOs which languages and questions matter most.

    How to measure it

    Basic account openings

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Ask NGOs

      Languages and questions.

      Senior Product Marketing Manager 2 weeks

    2. 2

      Write guides

      Plain language.

      Content team 1 month

    3. 3

      Translate

      Professional translators.

      Content team 1 month

    4. 4

      Share

      With NGOs and groups.

      Partnerships Manager 1 month

    5. 5

      Support

      Help articles linked.

      Customer Operations 2 weeks

    6. 6

      Measure

      Openings and support contacts.

      Data Director, EU monthly

    First result
    1 quarter
    Cost
    Translation costs
    Owner
    Senior Product Marketing Manager

    Smallest test

    Publish one guide in English and Ukrainian.

    Why it works

    Publish short guides in English, Ukrainian, Arabic and other common newcomer languages on how to open the Basic account, and share them with NGOs and community organisations in Madrid and Barcelona.

    It serves people traditional banks find hard to serve, fits Monzo's mission and builds word of mouth in close communities.

    Risks and how to handle them

    • Eligibility confusion

      State the requirements clearly in each language.

    Evidence

    • Your websiteSpain personal page: waitlist for early access, "€25 if you're one of the first 20,000 people to use your card"; "Monzo has 16 million customers across the UK and Ireland"; a team "Based in Barcelona and Madrid"; 2.50% AER on Instant Access Savings; a Basic account for EU residents without a Spanish account, "including refugees and asylum seekers".Source
    • HiringStrategy & Commercial Manager, Madrid (posted October 21, 2026): "shape Monzo's international expansion"; "Track the performance of the full customer journey, from acquisition, sign-up and activation to engagement, satisfaction, incidents, retention and profitability, across both Personal and Business Banking"; build intelligence on "competitor propositions, pricing, incentives" in Spanish banking; build business cases for "partnerships, incentives and strategic initiatives".Source
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. Monzo did not commission, review or endorse it, and Programmable is not affiliated with Monzo. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Monzo runs its business.

Something wrong, or do you represent Monzo? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Index the Spanish site, calculator-led direct mail and social, local proof, the /switch description, waitlist referrals and the VeriFactu guide.

  2. Days 31 to 6011 ideas

    Gestor partners, the UK plan finder, lighter landing pages, Spanish comparison pages, feature-unlock emails, the launch scorecard, the calculator press story, Legálitas co-marketing and MTD upgrades; the invoice footer and coral card campaign.

  3. Days 61 to 904 ideas

    Commit to the Spanish learning hub, European Flex groundwork and UK-to-Spain movers; publish newcomer guides.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value instant notifications and Pots. The most cited problem: traditional bank fees and paperwork.

  • Fee-free spending abroad
  • Freelancer tax and social security complexity in Spain
  • In their words: “autónomo”

Market

Competitive landscape

5 competitors compared: Revolut, Qonto, N26, Openbank (Santander) and 1 more.

  • Gap to exploit: Free VeriFactu-ready invoicing for freelancers
  • Revolut: Less local, human positioning
  • Qonto: Paid plans for most features

Hiring signals

Monzo is hiring for the European launch of its business bank and for web growth at home.

  • Senior Growth Marketing Executive, Business Banking EU: Direct mail, paid social and search for EU launches. Ideas 1, 2, 5, 12.
  • Lead Product Designer, Growth: Web experiences before the app. Ideas 4, 8, 9.
  • Senior Product Marketing Manager, Business Banking: Local proposition and competitive intelligence for EU business banking. Ideas 3, 6, 7, 10, 15.

From the team that wrote this playbook

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