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Generated Oct 23, 2026
  1. Programmable
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growth playbook · Oct 23, 2026

officehours.com (opens in a new tab)

Office Hours growth playbook

Diagnosis

Office Hours is a profitable, fast-growing expert network that has added a second business, Expert Data Labs, selling physician-made training and evaluation data to AI labs. It is hiring its first Head of Marketing, client solutions staff for investment firms, Expert Data sellers and delivery managers, and a benchmarking engineer to publish leaderboards.

The website lags behind: the homepage speaks only to experts, the solution pages are hidden, there is no pricing, the blog has one post in two years, and 55,000 expert profiles reach search engines as loading screens with the same description.

This playbook makes the profiles and client paths findable first, then builds proof for Expert Data (a physician-graded leaderboard, case studies, a capacity estimator) and a content and events engine for investors.

Growth Score

7/10

Biggest Opportunity

The expert network itself, 55,000 profiles and a knowledge graph of who worked where, can become the marketing: indexable profiles and company pages that answer diligence searches no rival publishes.

Biggest Risk

Larger networks (GLG, AlphaSights, Guidepoint) own investor relationships, and well-funded data firms such as Mercor compete for lab budgets; without visible proof, Office Hours competes on sales effort alone.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Make the 55,000 expert profiles readable to search engines, so buyers find the experts before they find a rival network

    Ship server rendering and unique titles for 500 profiles and submit them in Search Console.

    High impact First result in 6 weeks
  2. 2

    Give clients a front door on the homepage: one switch between "I'm an expert" and "I need experts"

    Add a "For clients" link to the header today.

    High impact First result in 2 weeks
  3. 3

    Fix the solution pages' copy and back "trusted by hundreds of companies" with named stories

    Correct the copied sentence on /solutions/startups.

    Medium impact First result in 2 weeks

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 10Fill-ins · 7Reconsider · 3
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Office Hours' biggest public asset is 55,023 expert profile pages, the visible face of its "knowledge graph". But each one sends a loading animation as its page, keeps the expert's headline and work history inside script data, and shares one meta description written for experts ("the best place to get paid to share what you know"), with no canonical tag or structured data. An investor searching for someone who ran payment integrity at a health plan gets no useful result from Office Hours, while the new Head of Marketing is hired to own "website content".

    High impactMedium effort First result in 6 weeks Founding Head of Marketing

    First action

    Ship server rendering and unique titles for 500 profiles and submit them in Search Console.

    How to measure it

    Indexed profiles with unique titles

    Now
    –
    Target
    5,000
    By
    60 days

    Steps

    1. 1

      Pick the template

      Headline, roles, tags and a client booking button above the fold.

      Founding Head of Marketing 2 days

    2. 2

      Server-render

      Profile content in the first HTML response.

      Senior Frontend Engineer 1 week

    3. 3

      Write titles

      Role plus former company type plus "Book a call".

      Founding Head of Marketing 2 days

    4. 4

      Add schema

      Person and ProfilePage data and a self-canonical.

      Senior Frontend Engineer 2 days

    5. 5

      Add an opt-out

      A noindex switch in expert settings, announced by email.

      Senior Frontend Engineer 3 days

    6. 6

      Roll out

      500 profiles, then 5,000 by completeness.

      Senior Frontend Engineer 3 weeks

    7. 7

      Measure

      Indexed pages, organic visits and client sign-ups.

      Business Operations Associate weekly

    First result
    6 weeks
    Cost
    Engineering time
    Owner
    Founding Head of Marketing

    Smallest test

    Server-render 50 profiles in one specialty and compare their search impressions after a month.

    Why it works

    Render each profile on the server with its headline, current and past roles and expertise tags; give it its own title and description ("Former VP, Payment Integrity at a health plan | Book a call on Office Hours"); add Person and ProfilePage structured data and a self-canonical; add a clear "Book this expert" button for clients next to the expert-side copy. Experts who prefer not to be indexed get a noindex switch in settings. Start with the 5,000 most complete profiles and measure indexed pages and client sign-ups from organic search.

    Expert networks win on finding the right person fast. Indexable, specific profiles turn the network itself into the marketing: every profile answers a search that GLG or Guidepoint cannot, because their experts are hidden behind sales calls.

    Ready to use

    ChecklistProfile page checklist

    [ ] Headline and roles in the first HTML response
    [ ] Unique title and meta description
    [ ] Self-canonical
    [ ] Person / ProfilePage structured data
    [ ] "Book this expert" button for clients
    [ ] Expert opt-out (noindex) in settings
    [ ] Profiles included in sitemap with lastmod

    Risks and how to handle them

    • Experts dislike being indexed

      Announce it, show the benefit (more bookings) and keep the opt-out one click.

    • Compliance sensitivity

      Show only what the expert already publishes on the profile; never show client names or call history.

    Evidence

    • Your websiteExpert profile pages: server-sitemap.xml lists 55,023 profile URLs at the site root. Samples fetched twice on October 22, 2026 return a loading animation as the page body; the headline, summary and work history sit only in the page's script data and appear after JavaScript runs. Every sampled profile has the same meta description, "Office Hours is the best place to get paid to share what you know.", no canonical tag and no structured data.Source
    • HiringFounding Head of Marketing (posted August 25, 2026), reporting to the CEO, to "build our marketing function from the ground up": own positioning and the "why Office Hours, why now" story "across Sales, CS, Product"; build "our master sales deck, best-fit customer profile-specific one-pagers, pricing collateral, category overviews, and website content"; run a content engine of "case studies and POV pieces to white papers, longer-form reports, and a company newsletter" from "expert conversations, proprietary data and frameworks, events"; own CEO amplification on LinkedIn; and "Lead our dinner series and other owned events end to end".Source
    • Your websiteSolution pages: /solutions/investors ("The expert network for venture capital firms": a "proprietary knowledge graph", MNPI attestations, recording and transcripts, and recruiting "more high quality experts in the first 24 hours than any other expert network") and /solutions/startups. The startups page repeats "We've built the best tools and functionality for investors". Both say "Office Hours Pro is trusted by hundreds of companies". There are no pages for consulting firms, pharma and life sciences, digital health or AI labs beyond clinical data.Source
    • HiringSoftware Engineer, Benchmarking (posted August 17, 2026): builds "the platform behind our AI model evaluations", turns "results into published output", and will "Develop the scoreboard and leaderboard: Build the published views of our results, including model-level, benchmark-level, task-level, domain-level, and rubric-level performance". A Senior Frontend Engineer was posted October 9, 2026.Source
    • Competitor researchRivals' own homepages: Guidepoint, "Global Expert Network & Research Platform" with "verified experts & AI tools"; Mercor, "powering frontier research, AI benchmarks, and AI agent training at scale for the top AI labs and enterprises". GLG, AlphaSights and Tegus also sell expert calls to investors and consultants.Source
  • 02

    The homepage speaks only to experts ("Earn income sharing knowledge", "Sign up"), and the investor and startup pages are not linked from it at all. Yet the company says its customers are digital health and technology companies, investment firms, consulting firms and AI labs, and it is hiring a Client Solutions Manager for New York's top investment firms.

    High impactLow effort First result in 2 weeks Founding Head of Marketing

    First action

    Add a "For clients" link to the header today.

    How to measure it

    Homepage demo requests

    Now
    –
    Target
    +50%
    By
    60 days

    Steps

    1. 1

      Add the menu

      "For clients" with the solution pages.

      Senior Frontend Engineer 1 day

    2. 2

      Write the client view

      Speed, compliance, coverage and one call to action.

      Founding Head of Marketing 3 days

    3. 3

      Build the switch

      Expert and client versions of the hero.

      Senior Frontend Engineer 3 days

    4. 4

      Route demos

      Investor demos to Client Solutions, data demos to Expert Data Labs.

      Business Operations Associate 2 days

    5. 5

      Track

      Demo requests by segment.

      Business Operations Associate weekly

    6. 6

      Iterate

      Test two hero headlines for clients.

      Founding Head of Marketing 3 weeks

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Founding Head of Marketing

    Smallest test

    Link the solution pages from the header and footer this week.

    Why it works

    Add a two-way switch at the top of the homepage and a "For clients" menu (investors, consulting firms, companies, AI labs and Expert Data). The client view leads with speed (experts in 24 hours), compliance (MNPI attestations, recording) and "Request a demo"; the expert view keeps today's page.

    Two-sided marketplaces need two front doors. Buyers who arrive from a referral or an expert's booking link currently have to guess where to go.

    Risks and how to handle them

    • Expert sign-ups drop

      Keep the expert view as the default and watch sign-up rate.

    Evidence

    • Your websiteHomepage (checked October 22, 2026): H1 "Earn income sharing knowledge", tagline "The Expert Company", "Sign up" as the main button; stats "$28,000+ Average annual earnings for top experts", "42+" countries, "35,000+ Experts across industry, academia, and research"; sections for consultations, surveys and "Model Training" (data labeling, RLHF and expert evaluation). The only client-facing link is to /expert-data-services; the investor and startup solution pages are not linked, and the footer has Blog, Docs, Careers, Support, FAQ and Contact.Source
    • Your websiteSolution pages: /solutions/investors ("The expert network for venture capital firms": a "proprietary knowledge graph", MNPI attestations, recording and transcripts, and recruiting "more high quality experts in the first 24 hours than any other expert network") and /solutions/startups. The startups page repeats "We've built the best tools and functionality for investors". Both say "Office Hours Pro is trusted by hundreds of companies". There are no pages for consulting firms, pharma and life sciences, digital health or AI labs beyond clinical data.Source
    • HiringCompany description in every job post: "an on-demand expert network"; experts earn "through advisory work, projects, and AI model training"; "a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products", headquartered in San Francisco with offices in Brooklyn and Bangalore; "Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs."Source
    • HiringClient Solutions Manager, New York (posted October 6, 2026): owns "a portfolio of enterprise customers" and their growth through "account acquisition and account expansion strategies"; "Your book of business will consist of the most prominent investment firms in the region"; "Previous expert network experience ... is strongly preferred". Client Solutions Associates are also being hired in San Francisco and New York.Source
  • 03

    The startups page tells founders "We've built the best tools and functionality for investors", copied from the investor page, and both pages say "trusted by hundreds of companies" without a single customer story, although the blog already has Drata, Brex and Rock Health case studies.

    Medium impactLow effort First result in 2 weeks Founding Head of Marketing

    First action

    Correct the copied sentence on /solutions/startups.

    How to measure it

    Solution-page demo rate

    Now
    –
    Target
    +20%
    By
    60 days

    Steps

    1. 1

      Fix copy

      Startups page wording.

      Founding Head of Marketing 1 hour

    2. 2

      Pick stories

      Drata, Brex, Rock Health and one investor.

      Founding Head of Marketing 1 day

    3. 3

      Add proof blocks

      Number, quote, link.

      Senior Frontend Engineer 1 day

    4. 4

      Update sitemap

      Add solution and Expert Data pages.

      Senior Frontend Engineer 1 hour

    5. 5

      Ask for an investor story

      One fund willing to be named.

      Client Solutions Manager 2 weeks

    6. 6

      Measure

      Demo rate per page.

      Business Operations Associate monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Founding Head of Marketing

    Smallest test

    Fix the copy today.

    Why it works

    Rewrite the startups section for founders and product teams, and place the Drata and Brex stories on the startups page and an investor story on the investor page, each with one number and one quote. Add the two pages and /expert-data-services to the sitemap.

    Small copy errors cost trust with exactly the buyers who judge vendors on rigor; named proof does the opposite.

    Risks and how to handle them

    • Customers decline to be named

      Use the firm type and the result.

    Evidence

    • Your websiteSolution pages: /solutions/investors ("The expert network for venture capital firms": a "proprietary knowledge graph", MNPI attestations, recording and transcripts, and recruiting "more high quality experts in the first 24 hours than any other expert network") and /solutions/startups. The startups page repeats "We've built the best tools and functionality for investors". Both say "Office Hours Pro is trusted by hundreds of companies". There are no pages for consulting firms, pharma and life sciences, digital health or AI labs beyond clinical data.Source
    • Your websiteBlog: 26 posts. The latest is "Tomorrow's Clinical AI: A Taxonomy of Physician Needs" (March 12, 2026); the one before is from February 2024, and most are from 2023. Case studies cover Drata, Brex and Rock Health; there is no newsletter sign-up on the site.Source
    • Your websiteExpert Data Services page: "Building safer, more reliable clinical AI"; datasets "verified by US-licensed physicians averaging 12 years of post-fellowship experience"; "1M+ healthcare profiles", "50,000+ in-network"; SFT datasets, clinical ground truth, benchmarking and evaluation, recruitment-as-a-service; a specialty coverage list from primary care to infectious disease; "Book a demo" and a contact form. The page is not in either sitemap and shows no case study, sample data or published benchmark result.Source
  • 04

    Clients "only pay per completed consultation", and a Pro plan exists for investors and consulting firms, but there is no pricing page and the FAQ ends with "Contact us". The Head of Marketing is asked to build "pricing collateral".

    High impactLow effort First result in 1 month Founding Head of Marketing

    First action

    Draft the page with the three options in a table.

    How to measure it

    Demo requests from pricing

    Now
    –
    Target
    40 a month
    By
    90 days

    Steps

    1. 1

      Agree what to show

      Per call, Pro, Expert Data.

      CEO 2 days

    2. 2

      Write the page

      Table and FAQ.

      Founding Head of Marketing 2 days

    3. 3

      Build it

      Linked from the client menu.

      Senior Frontend Engineer 2 days

    4. 4

      Brief sales

      Same language on calls.

      Client Solutions Manager 1 day

    5. 5

      Track

      Visits and demos.

      Business Operations Associate weekly

    6. 6

      Refine

      Answer the top three questions sales hears.

      Founding Head of Marketing 1 month

    First result
    1 month
    Cost
    Staff time only
    Owner
    Founding Head of Marketing

    Smallest test

    Add a pricing section to the client FAQ first.

    Why it works

    Publish a "How pricing works" page: pay per call (rates set by experts, billed after the call), Pro (seats, compliance, transcripts, custom recruiting, invoicing) with "from" pricing or a clear "what you get", and Expert Data projects priced by scope. Add a comparison with the typical annual-contract model of traditional networks.

    Pay-per-call with no minimum is a real difference from annual-commitment networks, and buyers only see it if it is written down.

    Risks and how to handle them

    • Price anchoring

      Show what each option includes, not only numbers.

    Evidence

    • Your websiteClient FAQ: clients "only pay per completed consultation" by card; "For institutional investors and consulting firms, we do offer a Pro plan ... Contact us to learn more." There is no pricing page. The public bookings page says experts pay "a 5% platform fee and 2.9% payment processing fee" and can share "your public booking link, so anyone can reach out to book you".Source
    • HiringFounding Head of Marketing (posted August 25, 2026), reporting to the CEO, to "build our marketing function from the ground up": own positioning and the "why Office Hours, why now" story "across Sales, CS, Product"; build "our master sales deck, best-fit customer profile-specific one-pagers, pricing collateral, category overviews, and website content"; run a content engine of "case studies and POV pieces to white papers, longer-form reports, and a company newsletter" from "expert conversations, proprietary data and frameworks, events"; own CEO amplification on LinkedIn; and "Lead our dinner series and other owned events end to end".Source
    • Competitor researchRivals' own homepages: Guidepoint, "Global Expert Network & Research Platform" with "verified experts & AI tools"; Mercor, "powering frontier research, AI benchmarks, and AI agent training at scale for the top AI labs and enterprises". GLG, AlphaSights and Tegus also sell expert calls to investors and consultants.Source
    • Your websiteSolution pages: /solutions/investors ("The expert network for venture capital firms": a "proprietary knowledge graph", MNPI attestations, recording and transcripts, and recruiting "more high quality experts in the first 24 hours than any other expert network") and /solutions/startups. The startups page repeats "We've built the best tools and functionality for investors". Both say "Office Hours Pro is trusted by hundreds of companies". There are no pages for consulting firms, pharma and life sciences, digital health or AI labs beyond clinical data.Source
  • 05

    The March 2026 post "Tomorrow's Clinical AI: A Taxonomy of Physician Needs" is the only new post in two years, and the site has no newsletter sign-up, although the marketing role lists "a company newsletter" and reports built from "proprietary data and frameworks".

    Medium impactLow effort First result in 1 month Founding Head of Marketing

    First action

    Add a sign-up box to the taxonomy post.

    How to measure it

    Subscribers

    Now
    –
    Target
    1,000
    By
    2 quarters

    Steps

    1. 1

      Add sign-up

      Blog and Expert Data page.

      Senior Frontend Engineer 1 day

    2. 2

      Expand the report

      Taxonomy as a PDF.

      Founding Head of Marketing 1 week

    3. 3

      Plan issues

      Three months of topics.

      Founding Head of Marketing 2 days

    4. 4

      Send

      Monthly.

      Founding Head of Marketing monthly

    5. 5

      Share with accounts

      AEs forward to lab contacts.

      Strategic Account Executive, Expert Data Labs monthly

    6. 6

      Measure

      Opens and meetings booked.

      Business Operations Associate monthly

    First result
    1 month
    Cost
    Email tool
    Owner
    Founding Head of Marketing

    Smallest test

    Send the taxonomy report to 50 contacts.

    Why it works

    Expand the taxonomy into a downloadable short report, add a sign-up box to the blog and Expert Data page, and send a monthly note: one finding from physician experts, one benchmark result, one case story.

    AI lab and health buyers read specialist sources; a regular note keeps Office Hours in view between contracts.

    Risks and how to handle them

    • Content dries up

      Source each issue from one expert interview.

    Evidence

    • Your websiteBlog: 26 posts. The latest is "Tomorrow's Clinical AI: A Taxonomy of Physician Needs" (March 12, 2026); the one before is from February 2024, and most are from 2023. Case studies cover Drata, Brex and Rock Health; there is no newsletter sign-up on the site.Source
    • HiringFounding Head of Marketing (posted August 25, 2026), reporting to the CEO, to "build our marketing function from the ground up": own positioning and the "why Office Hours, why now" story "across Sales, CS, Product"; build "our master sales deck, best-fit customer profile-specific one-pagers, pricing collateral, category overviews, and website content"; run a content engine of "case studies and POV pieces to white papers, longer-form reports, and a company newsletter" from "expert conversations, proprietary data and frameworks, events"; own CEO amplification on LinkedIn; and "Lead our dinner series and other owned events end to end".Source
    • Your websiteExpert Data Services page: "Building safer, more reliable clinical AI"; datasets "verified by US-licensed physicians averaging 12 years of post-fellowship experience"; "1M+ healthcare profiles", "50,000+ in-network"; SFT datasets, clinical ground truth, benchmarking and evaluation, recruitment-as-a-service; a specialty coverage list from primary care to infectious disease; "Book a demo" and a contact form. The page is not in either sitemap and shows no case study, sample data or published benchmark result.Source
  • 06

    Real Chrome visitors fail Core Web Vitals on the homepage: the main content takes 3.8 s to appear at the 75th percentile, and the lab test shows 4.4 s of blocking scripts and no page language.

    Medium impactLow effort First result in 1 month Senior Frontend Engineer

    First action

    Set the page language and defer the chat widget until interaction.

    How to measure it

    Field LCP

    Now
    –
    Target
    under 2.5 s
    By
    60 days

    Steps

    1. 1

      Profile

      Largest element and blocking scripts.

      Senior Frontend Engineer 1 day

    2. 2

      Defer scripts

      Chat and animation after load.

      Senior Frontend Engineer 2 days

    3. 3

      Optimize images

      Sizes and formats.

      Senior Frontend Engineer 1 day

    4. 4

      Set language

      html lang.

      Senior Frontend Engineer 1 hour

    5. 5

      Re-test

      PageSpeed lab.

      Senior Frontend Engineer 1 day

    6. 6

      Watch field data

      Chrome UX Report monthly.

      Senior Frontend Engineer monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior Frontend Engineer

    Smallest test

    Defer the chat widget and re-run PageSpeed.

    Why it works

    Defer the animated hero text and non-essential scripts, serve the hero image in a modern format at the right size, set the page language, and re-test. Apply the same fixes to the client pages.

    Faster first impressions lift sign-ups on both sides, and Google uses these field numbers in ranking.

    Risks and how to handle them

    • Animation loses polish

      Keep it, start it after the content is painted.

    Evidence

    • Google PageSpeedHomepage: real Chrome visitors fail Core Web Vitals on Largest Contentful Paint (3.8 s at the 75th percentile, against a 2.5 s target; responsiveness and layout stability pass). Lab desktop performance score 42 with 4.4 s of blocking time. The homepage has no page language set.Source

This quarter 10

The core plays for the next three months.

  • 07

    Investors doing diligence search for people who worked at a target company or its customers. Office Hours already maps work history in every profile and says its knowledge graph "maps verified customers, competitors, and functional expertise relationships", with a "Search our hottest startups" link on the investor page.

    High impactHigh effort First result in 1 quarter Founding Head of Marketing

    First action

    Pick 50 companies with the most profiled alumni.

    How to measure it

    Requests from company pages

    Now
    –
    Target
    100 a month
    By
    2 quarters

    Steps

    1. 1

      Count alumni

      Companies with 5+ former employees.

      Business Operations Associate 1 week

    2. 2

      Design the page

      Counts, functions, request button.

      Founding Head of Marketing 1 week

    3. 3

      Compliance review

      Former employees only, MNPI notice.

      Compliance 1 week

    4. 4

      Build 50

      Most-searched companies first.

      Senior Frontend Engineer 1 month

    5. 5

      Route requests

      To Client Solutions.

      Client Solutions Associate ongoing

    6. 6

      Expand

      To 1,000 companies.

      Senior Frontend Engineer 1 quarter

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Founding Head of Marketing

    Smallest test

    Build ten company pages and share them with five investor clients.

    Why it works

    Generate public pages for companies with five or more profiled former employees: counts by function, seniority and years, sample anonymized headlines, and "Request experts from this company". Never list who is a current employee for compliance; link to the MNPI policy on every page.

    This is the search diligence teams actually run, and no traditional network publishes it. Each page is an entry point for a specific deal.

    Risks and how to handle them

    • Compliance concerns

      Former employees only, aggregate counts, no client names.

    Evidence

    • Your websiteExpert profile pages: server-sitemap.xml lists 55,023 profile URLs at the site root. Samples fetched twice on October 22, 2026 return a loading animation as the page body; the headline, summary and work history sit only in the page's script data and appear after JavaScript runs. Every sampled profile has the same meta description, "Office Hours is the best place to get paid to share what you know.", no canonical tag and no structured data.Source
    • Your websiteSolution pages: /solutions/investors ("The expert network for venture capital firms": a "proprietary knowledge graph", MNPI attestations, recording and transcripts, and recruiting "more high quality experts in the first 24 hours than any other expert network") and /solutions/startups. The startups page repeats "We've built the best tools and functionality for investors". Both say "Office Hours Pro is trusted by hundreds of companies". There are no pages for consulting firms, pharma and life sciences, digital health or AI labs beyond clinical data.Source
    • HiringClient Solutions Manager, New York (posted October 6, 2026): owns "a portfolio of enterprise customers" and their growth through "account acquisition and account expansion strategies"; "Your book of business will consist of the most prominent investment firms in the region"; "Previous expert network experience ... is strongly preferred". Client Solutions Associates are also being hired in San Francisco and New York.Source
    • Your websiteAbout page: "Office Hours helps people realize the value of what they know"; investors CRV, Susa Ventures, Greenoaks, Box Group, Manresa Ventures and AirAngels. The site also has /mnpi and /blog/compliance-at-office-hours pages on compliance.Source
  • 08

    The benchmarking engineer is hired to build "the scoreboard and leaderboard" as published views, and the Expert Data page offers "Benchmarking and evaluation", but nothing is published yet. Mercor already markets "AI benchmarks" to the top labs.

    High impactHigh effort First result in 2 quarters Software Engineer

    First action

    Choose the first specialty and freeze the task set.

    How to measure it

    Lab meetings from the leaderboard

    Now
    –
    Target
    15
    By
    2 quarters

    Steps

    1. 1

      Pick specialties

      Where the network is deepest.

      Engagement Manager (Expert Data Labs) 1 week

    2. 2

      Freeze tasks

      Physician-written with rubrics.

      Engagement Manager (Expert Data Labs) 1 month

    3. 3

      Run models

      Reproducible pipeline.

      Software Engineer, Benchmarking 1 month

    4. 4

      Build the views

      Model, task and rubric levels.

      Software Engineer, Benchmarking 1 month

    5. 5

      Launch

      Methodology post and press.

      Founding Head of Marketing 2 weeks

    6. 6

      Follow up

      Each lab's results to its team.

      Strategic Account Executive, Expert Data Labs ongoing

    First result
    2 quarters
    Cost
    Physician time and engineering
    Owner
    Software Engineer, Benchmarking

    Smallest test

    Publish results for five models in one specialty.

    Why it works

    Launch a public leaderboard on a physician-written benchmark in two or three specialties, with methodology, rubric samples and failure-mode examples, refreshed when new models ship. Invite labs to submit models and offer private evaluations as the paid version.

    Labs and press cite public benchmarks, and each new model release becomes a reason to contact the lab's post-training team.

    Risks and how to handle them

    • Benchmark contamination

      Keep a private held-out set.

    • Labs dispute scores

      Publish rubrics and allow re-runs.

    Evidence

    • HiringSoftware Engineer, Benchmarking (posted August 17, 2026): builds "the platform behind our AI model evaluations", turns "results into published output", and will "Develop the scoreboard and leaderboard: Build the published views of our results, including model-level, benchmark-level, task-level, domain-level, and rubric-level performance". A Senior Frontend Engineer was posted October 9, 2026.Source
    • Your websiteExpert Data Services page: "Building safer, more reliable clinical AI"; datasets "verified by US-licensed physicians averaging 12 years of post-fellowship experience"; "1M+ healthcare profiles", "50,000+ in-network"; SFT datasets, clinical ground truth, benchmarking and evaluation, recruitment-as-a-service; a specialty coverage list from primary care to infectious disease; "Book a demo" and a contact form. The page is not in either sitemap and shows no case study, sample data or published benchmark result.Source
    • Competitor researchRivals' own homepages: Guidepoint, "Global Expert Network & Research Platform" with "verified experts & AI tools"; Mercor, "powering frontier research, AI benchmarks, and AI agent training at scale for the top AI labs and enterprises". GLG, AlphaSights and Tegus also sell expert calls to investors and consultants.Source
    • HiringStrategic Account Executive, Expert Data Labs: Expert Data Labs pairs "US board-certified physicians and practicing scientists with frontier AI labs to power model training and evaluation"; the AE sells to "research, data, and post-training teams" who "care about data quality and domain rigor", grows "Total Contract Value (TCV)" through "large, multi-year commitments", and expands accounts "by reading their published benchmarks, papers, and research, then reach out with the specific topical areas they're focused on".Source
  • 09

    The Strategic AE is told to expand accounts by reading each lab's "published benchmarks, papers, and research" and matching them to topical areas. That research can be a repeatable asset instead of a per-rep habit.

    High impactMedium effort First result in 1 quarter Strategic Account Executive

    First action

    Write briefs for the five highest-priority labs.

    How to measure it

    New pilots

    Now
    –
    Target
    4
    By
    2 quarters

    Steps

    1. 1

      List labs

      Top 20 by fit.

      Strategic Account Executive, Expert Data Labs 2 days

    2. 2

      Write briefs

      Five first.

      Strategic Account Executive, Expert Data Labs 2 weeks

    3. 3

      Map specialties

      Coverage per gap.

      Engagement Manager (Expert Data Labs) 1 week

    4. 4

      Propose pilots

      Scoped with price.

      Strategic Account Executive, Expert Data Labs 2 weeks

    5. 5

      Refresh

      After model releases.

      Strategic Account Executive, Expert Data Labs ongoing

    6. 6

      Review

      Win rate by brief quality.

      Business Operations Associate quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Strategic Account Executive, Expert Data Labs

    Smallest test

    Send one brief-led email to one lab this week.

    Why it works

    For each target lab, keep a one-page brief: health and science benchmarks it reports, gaps where its models struggle, the specialties Office Hours can staff and a proposed pilot. Refresh it with each model release and use it as the outbound opener.

    Technical buyers respond to proof that the seller understands their roadmap.

    Risks and how to handle them

    • Briefs go stale

      Tie refresh to release announcements.

    Evidence

    • HiringStrategic Account Executive, Expert Data Labs: Expert Data Labs pairs "US board-certified physicians and practicing scientists with frontier AI labs to power model training and evaluation"; the AE sells to "research, data, and post-training teams" who "care about data quality and domain rigor", grows "Total Contract Value (TCV)" through "large, multi-year commitments", and expands accounts "by reading their published benchmarks, papers, and research, then reach out with the specific topical areas they're focused on".Source
    • Your websiteExpert Data Services page: "Building safer, more reliable clinical AI"; datasets "verified by US-licensed physicians averaging 12 years of post-fellowship experience"; "1M+ healthcare profiles", "50,000+ in-network"; SFT datasets, clinical ground truth, benchmarking and evaluation, recruitment-as-a-service; a specialty coverage list from primary care to infectious disease; "Book a demo" and a contact form. The page is not in either sitemap and shows no case study, sample data or published benchmark result.Source
    • HiringEngagement Manager, Expert Data Labs (posted August 27, 2026): owns "a book of business, with accountability for revenue, margin, retention, and expansion"; leads "creation and delivery of advanced AI model training datasets" in "healthcare and clinical domains", coordinating "distributed teams of clinical and life sciences experts" with "strong guidelines and QA processes".Source
  • 10

    The marketing role inherits a dinner series and owned events, and Client Solutions is growing in New York and San Francisco around investment firms.

    High impactMedium effort First result in 1 quarter Founding Head of Marketing

    First action

    Pick the first topic and expert for New York.

    How to measure it

    Guests who book a call within 60 days

    Now
    –
    Target
    30%
    By
    2 quarters

    Steps

    1. 1

      Pick topics

      Diligence themes investors ask about.

      Client Solutions Manager 1 week

    2. 2

      Recruit experts

      Paid as a consultation.

      Client Solutions Associate 2 weeks

    3. 3

      Invite

      Target funds.

      Client Solutions Manager 2 weeks

    4. 4

      Host

      Monthly in NYC and SF.

      Founding Head of Marketing monthly

    5. 5

      Follow up

      Write-up and three profiles.

      Client Solutions Associate 2 days after

    6. 6

      Measure

      Calls booked by guests.

      Business Operations Associate monthly

    First result
    1 quarter
    Cost
    Event budget
    Owner
    Founding Head of Marketing

    Smallest test

    Host one dinner in New York.

    Why it works

    Hold a monthly dinner in each city for 12 investors, with one Office Hours expert (for example a former CISO or a physician) leading a topic. Follow up with a short write-up and three relevant expert profiles for each guest.

    The product is the guest: buyers experience an expert conversation before they buy one.

    Risks and how to handle them

    • MNPI risk in discussion

      Topic briefings and compliance rules shared in advance.

    Evidence

    • HiringFounding Head of Marketing (posted August 25, 2026), reporting to the CEO, to "build our marketing function from the ground up": own positioning and the "why Office Hours, why now" story "across Sales, CS, Product"; build "our master sales deck, best-fit customer profile-specific one-pagers, pricing collateral, category overviews, and website content"; run a content engine of "case studies and POV pieces to white papers, longer-form reports, and a company newsletter" from "expert conversations, proprietary data and frameworks, events"; own CEO amplification on LinkedIn; and "Lead our dinner series and other owned events end to end".Source
    • HiringClient Solutions Manager, New York (posted October 6, 2026): owns "a portfolio of enterprise customers" and their growth through "account acquisition and account expansion strategies"; "Your book of business will consist of the most prominent investment firms in the region"; "Previous expert network experience ... is strongly preferred". Client Solutions Associates are also being hired in San Francisco and New York.Source
    • Your websiteHomepage (checked October 22, 2026): H1 "Earn income sharing knowledge", tagline "The Expert Company", "Sign up" as the main button; stats "$28,000+ Average annual earnings for top experts", "42+" countries, "35,000+ Experts across industry, academia, and research"; sections for consultations, surveys and "Model Training" (data labeling, RLHF and expert evaluation). The only client-facing link is to /expert-data-services; the investor and startup solution pages are not linked, and the footer has Blog, Docs, Careers, Support, FAQ and Contact.Source
  • 11

    The Head of Marketing is asked to make the CEO "known for a distinct point of view on the future of knowledge work" and to own LinkedIn. Office Hours spans human advice and AI training data, a rare vantage point.

    Medium impactLow effort First result in 1 quarter CEO

    First action

    Interview the CEO for an hour and draft four posts.

    How to measure it

    CEO followers

    Now
    –
    Target
    +5,000
    By
    2 quarters

    Steps

    1. 1

      Interview

      Themes and stories.

      Founding Head of Marketing 1 hour

    2. 2

      Draft

      Four posts.

      Founding Head of Marketing 2 days

    3. 3

      Publish

      Weekly.

      CEO weekly

    4. 4

      Repurpose

      Into newsletter and blog.

      Founding Head of Marketing monthly

    5. 5

      Engage

      Reply to comments.

      CEO weekly

    6. 6

      Measure

      Inbound mentioning the posts.

      Business Operations Associate monthly

    First result
    1 quarter
    Cost
    $0
    Owner
    CEO

    Smallest test

    Publish one post this week.

    Why it works

    Publish one LinkedIn post a week from the CEO on what experts are paid for as AI improves, drawn from aggregated platform trends, and a quarterly long-form essay on the blog.

    Founder voices build trust with both experts and buyers faster than company pages.

    Risks and how to handle them

    • Inconsistent cadence

      Batch-write a month at a time.

    Evidence

    • HiringFounding Head of Marketing (posted August 25, 2026), reporting to the CEO, to "build our marketing function from the ground up": own positioning and the "why Office Hours, why now" story "across Sales, CS, Product"; build "our master sales deck, best-fit customer profile-specific one-pagers, pricing collateral, category overviews, and website content"; run a content engine of "case studies and POV pieces to white papers, longer-form reports, and a company newsletter" from "expert conversations, proprietary data and frameworks, events"; own CEO amplification on LinkedIn; and "Lead our dinner series and other owned events end to end".Source
    • Your websiteAbout page: "Office Hours helps people realize the value of what they know"; investors CRV, Susa Ventures, Greenoaks, Box Group, Manresa Ventures and AirAngels. The site also has /mnpi and /blog/compliance-at-office-hours pages on compliance.Source
    • HiringCompany description in every job post: "an on-demand expert network"; experts earn "through advisory work, projects, and AI model training"; "a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products", headquartered in San Francisco with offices in Brooklyn and Bangalore; "Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs."Source
  • 12

    Expert Data Labs coordinates "distributed teams of clinical and life sciences experts" and sells "ramp capacity" by specialty. Physicians trust peers more than ads.

    High impactMedium effort First result in 1 quarter Engagement Manager

    First action

    List the three specialties with the most unmet demand.

    How to measure it

    Priority-specialty physicians

    Now
    –
    Target
    +1,000
    By
    2 quarters

    Steps

    1. 1

      Find gaps

      Demand vs supply by specialty.

      Engagement Manager (Expert Data Labs) 1 week

    2. 2

      Set the bonus

      Paid after first task.

      Business Operations Associate 1 week

    3. 3

      Build the flow

      Referral link in dashboard.

      Senior Frontend Engineer 2 weeks

    4. 4

      Announce

      Email to active physicians.

      Founding Head of Marketing 1 day

    5. 5

      Verify

      Same primary-source checks.

      Engagement Manager (Expert Data Labs) ongoing

    6. 6

      Measure

      Referred experts and quality scores.

      Business Operations Associate monthly

    First result
    1 quarter
    Cost
    Referral bonuses
    Owner
    Engagement Manager (Expert Data Labs)

    Smallest test

    Offer the bonus in one specialty.

    Why it works

    Offer working physicians a referral bonus after a referred colleague completes a first paid task, prioritized for specialties with open project demand. Show a "your specialty is in demand" banner in the expert dashboard.

    Capacity in scarce specialties wins larger lab contracts; referrals bring verified peers faster.

    Risks and how to handle them

    • Quality drops

      Bonus only after acceptance-rate threshold.

    Evidence

    • Your websiteExpert Data Services page: "Building safer, more reliable clinical AI"; datasets "verified by US-licensed physicians averaging 12 years of post-fellowship experience"; "1M+ healthcare profiles", "50,000+ in-network"; SFT datasets, clinical ground truth, benchmarking and evaluation, recruitment-as-a-service; a specialty coverage list from primary care to infectious disease; "Book a demo" and a contact form. The page is not in either sitemap and shows no case study, sample data or published benchmark result.Source
    • HiringEngagement Manager, Expert Data Labs (posted August 27, 2026): owns "a book of business, with accountability for revenue, margin, retention, and expansion"; leads "creation and delivery of advanced AI model training datasets" in "healthcare and clinical domains", coordinating "distributed teams of clinical and life sciences experts" with "strong guidelines and QA processes".Source
    • Your websiteHomepage (checked October 22, 2026): H1 "Earn income sharing knowledge", tagline "The Expert Company", "Sign up" as the main button; stats "$28,000+ Average annual earnings for top experts", "42+" countries, "35,000+ Experts across industry, academia, and research"; sections for consultations, surveys and "Model Training" (data labeling, RLHF and expert evaluation). The only client-facing link is to /expert-data-services; the investor and startup solution pages are not linked, and the footer has Blog, Docs, Careers, Support, FAQ and Contact.Source
  • 13

    The Expert Data page lists services and coverage but shows no customer result, while the AE sells "large, multi-year commitments" to buyers who "care about data quality".

    High impactMedium effort First result in 1 quarter Founding Head of Marketing

    First action

    Ask two customers for approval to publish anonymized results.

    How to measure it

    Expert Data demos

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Pick projects

      Two with strong results.

      Engagement Manager (Expert Data Labs) 1 week

    2. 2

      Get approval

      Customer sign-off.

      Strategic Account Executive, Expert Data Labs 2 weeks

    3. 3

      Collect metrics

      IRR, acceptance, turnaround.

      Engagement Manager (Expert Data Labs) 1 week

    4. 4

      Write

      One page each.

      Founding Head of Marketing 1 week

    5. 5

      Publish

      On the Expert Data page.

      Senior Frontend Engineer 1 day

    6. 6

      Use in sales

      Every proposal.

      Strategic Account Executive, Expert Data Labs ongoing

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Founding Head of Marketing

    Smallest test

    Publish one aggregate quality metric this month.

    Why it works

    Write two anonymized case studies ("a frontier lab", "a clinical AI company"): task, specialties, volume, turnaround, inter-rater agreement and acceptance rate, and model improvement where shareable.

    Quality metrics are the language of data buyers, and they shorten security and procurement reviews.

    Risks and how to handle them

    • Customers decline

      Publish aggregate metrics across projects.

    Evidence

    • Your websiteExpert Data Services page: "Building safer, more reliable clinical AI"; datasets "verified by US-licensed physicians averaging 12 years of post-fellowship experience"; "1M+ healthcare profiles", "50,000+ in-network"; SFT datasets, clinical ground truth, benchmarking and evaluation, recruitment-as-a-service; a specialty coverage list from primary care to infectious disease; "Book a demo" and a contact form. The page is not in either sitemap and shows no case study, sample data or published benchmark result.Source
    • HiringStrategic Account Executive, Expert Data Labs: Expert Data Labs pairs "US board-certified physicians and practicing scientists with frontier AI labs to power model training and evaluation"; the AE sells to "research, data, and post-training teams" who "care about data quality and domain rigor", grows "Total Contract Value (TCV)" through "large, multi-year commitments", and expands accounts "by reading their published benchmarks, papers, and research, then reach out with the specific topical areas they're focused on".Source
    • HiringEngagement Manager, Expert Data Labs (posted August 27, 2026): owns "a book of business, with accountability for revenue, margin, retention, and expansion"; leads "creation and delivery of advanced AI model training datasets" in "healthcare and clinical domains", coordinating "distributed teams of clinical and life sciences experts" with "strong guidelines and QA processes".Source
  • 14

    Job posts list digital health companies, consulting firms and AI labs among customers, and the FAQ names pharmaceutical companies, but the site has pages only for investors and startups.

    Medium impactMedium effort First result in 1 quarter Founding Head of Marketing

    First action

    Write the consulting firms page first.

    How to measure it

    Demos from new segment pages

    Now
    –
    Target
    30 a month
    By
    2 quarters

    Steps

    1. 1

      Interview clients

      Two per segment.

      Client Solutions Manager 2 weeks

    2. 2

      Write pages

      Three pages.

      Founding Head of Marketing 3 weeks

    3. 3

      Build

      Shared template.

      Senior Frontend Engineer 1 week

    4. 4

      Route

      Per segment.

      Business Operations Associate 2 days

    5. 5

      Promote

      LinkedIn and newsletter.

      Founding Head of Marketing ongoing

    6. 6

      Measure

      Demos per page.

      Business Operations Associate monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Founding Head of Marketing

    Smallest test

    Publish the consulting page.

    Why it works

    Build three pages, each with the jobs to be done (market sizing calls, KOL interviews, payer and provider perspectives), compliance features, a story and a demo form routed to the right team.

    Segment pages convert better than generic ones and rank for segment searches such as "expert network for consultants".

    Risks and how to handle them

    • Thin content

      One real story per page.

    Evidence

    • HiringCompany description in every job post: "an on-demand expert network"; experts earn "through advisory work, projects, and AI model training"; "a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products", headquartered in San Francisco with offices in Brooklyn and Bangalore; "Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs."Source
    • Your websiteSolution pages: /solutions/investors ("The expert network for venture capital firms": a "proprietary knowledge graph", MNPI attestations, recording and transcripts, and recruiting "more high quality experts in the first 24 hours than any other expert network") and /solutions/startups. The startups page repeats "We've built the best tools and functionality for investors". Both say "Office Hours Pro is trusted by hundreds of companies". There are no pages for consulting firms, pharma and life sciences, digital health or AI labs beyond clinical data.Source
    • Your websiteClient FAQ: clients "only pay per completed consultation" by card; "For institutional investors and consulting firms, we do offer a Pro plan ... Contact us to learn more." There is no pricing page. The public bookings page says experts pay "a 5% platform fee and 2.9% payment processing fee" and can share "your public booking link, so anyone can reach out to book you".Source
  • 15

    The page lists clinical coverage and "ramp capacity" but no numbers per specialty. Labs planning a project want to know whether 40 cardiologists can start next week.

    Medium impactMedium effort First result in 1 quarter Senior Frontend Engineer

    First action

    Pull in-network counts for the ten largest specialties.

    How to measure it

    Estimator requests

    Now
    –
    Target
    20 a month
    By
    2 quarters

    Steps

    1. 1

      Pull counts

      By specialty.

      Engagement Manager (Expert Data Labs) 1 week

    2. 2

      Set ranges

      Round numbers.

      Engagement Manager (Expert Data Labs) 1 day

    3. 3

      Build

      Simple form.

      Senior Frontend Engineer 2 weeks

    4. 4

      Route

      To Engagement Managers.

      Business Operations Associate 1 day

    5. 5

      Track

      Requests and wins.

      Business Operations Associate monthly

    6. 6

      Update

      Counts monthly.

      Engagement Manager (Expert Data Labs) monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Senior Frontend Engineer

    Smallest test

    Add a static table of ranges.

    Why it works

    Add an estimator: pick specialties and hours, see in-network counts in ranges and a typical start time, then "Get a scoped proposal". Feed the request into the Engagement Manager's queue.

    A concrete answer replaces a vague contact form and pre-qualifies the deal.

    Risks and how to handle them

    • Competitors read the counts

      Show ranges only.

    Evidence

    • Your websiteExpert Data Services page: "Building safer, more reliable clinical AI"; datasets "verified by US-licensed physicians averaging 12 years of post-fellowship experience"; "1M+ healthcare profiles", "50,000+ in-network"; SFT datasets, clinical ground truth, benchmarking and evaluation, recruitment-as-a-service; a specialty coverage list from primary care to infectious disease; "Book a demo" and a contact form. The page is not in either sitemap and shows no case study, sample data or published benchmark result.Source
    • HiringEngagement Manager, Expert Data Labs (posted August 27, 2026): owns "a book of business, with accountability for revenue, margin, retention, and expansion"; leads "creation and delivery of advanced AI model training datasets" in "healthcare and clinical domains", coordinating "distributed teams of clinical and life sciences experts" with "strong guidelines and QA processes".Source
    • HiringStrategic Account Executive, Expert Data Labs: Expert Data Labs pairs "US board-certified physicians and practicing scientists with frontier AI labs to power model training and evaluation"; the AE sells to "research, data, and post-training teams" who "care about data quality and domain rigor", grows "Total Contract Value (TCV)" through "large, multi-year commitments", and expands accounts "by reading their published benchmarks, papers, and research, then reach out with the specific topical areas they're focused on".Source
  • 16

    Office Hours runs 5 to 30 minute surveys for clients, and its network includes software buyers and prescribing physicians. Aggregated, opt-in surveys can become public data.

    Medium impactMedium effort First result in 1 quarter Founding Head of Marketing

    First action

    Pick the first topic with Client Solutions.

    How to measure it

    Downloads per report

    Now
    –
    Target
    1,000
    By
    2 quarters

    Steps

    1. 1

      Pick topic

      With clients.

      Client Solutions Manager 1 week

    2. 2

      Write survey

      10 questions.

      Founding Head of Marketing 1 week

    3. 3

      Field

      200 experts.

      Client Solutions Associate 2 weeks

    4. 4

      Analyze

      Charts and findings.

      Business Operations Associate 1 week

    5. 5

      Publish

      Report and post.

      Founding Head of Marketing 1 week

    6. 6

      Sell

      Custom survey offer.

      Client Solutions Manager ongoing

    First result
    1 quarter
    Cost
    Expert incentives
    Owner
    Founding Head of Marketing

    Smallest test

    Run a 50-expert pilot survey.

    Why it works

    Each quarter survey 200 experts on one topic (security software budgets, clinical AI adoption), publish the results with charts, and offer the underlying custom survey as a product.

    Original data earns press and links and demonstrates the survey product.

    Risks and how to handle them

    • MNPI concerns

      Only general, non-company-specific questions.

    Evidence

    • Your websiteHomepage (checked October 22, 2026): H1 "Earn income sharing knowledge", tagline "The Expert Company", "Sign up" as the main button; stats "$28,000+ Average annual earnings for top experts", "42+" countries, "35,000+ Experts across industry, academia, and research"; sections for consultations, surveys and "Model Training" (data labeling, RLHF and expert evaluation). The only client-facing link is to /expert-data-services; the investor and startup solution pages are not linked, and the footer has Blog, Docs, Careers, Support, FAQ and Contact.Source
    • HiringFounding Head of Marketing (posted August 25, 2026), reporting to the CEO, to "build our marketing function from the ground up": own positioning and the "why Office Hours, why now" story "across Sales, CS, Product"; build "our master sales deck, best-fit customer profile-specific one-pagers, pricing collateral, category overviews, and website content"; run a content engine of "case studies and POV pieces to white papers, longer-form reports, and a company newsletter" from "expert conversations, proprietary data and frameworks, events"; own CEO amplification on LinkedIn; and "Lead our dinner series and other owned events end to end".Source
    • Your websiteBlog: 26 posts. The latest is "Tomorrow's Clinical AI: A Taxonomy of Physician Needs" (March 12, 2026); the one before is from February 2024, and most are from 2023. Case studies cover Drata, Brex and Rock Health; there is no newsletter sign-up on the site.Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    Clients can already pay per call by card, and the investor page promises a searchable marketplace. Opening search to new visitors, with profiles readable (idea 1), turns every organic visit into a possible booking.

    High impactHigh effort First result in 3 quarters CEO

    First action

    Define which client types can book without review.

    How to measure it

    Self-serve first calls

    Now
    –
    Target
    200 a month
    By
    3 quarters

    Steps

    1. 1

      Set rules

      Eligibility and compliance checks.

      Compliance 2 weeks

    2. 2

      Open search

      Public profile search.

      Senior Frontend Engineer 1 month

    3. 3

      Card booking

      First call.

      Senior Frontend Engineer 1 month

    4. 4

      Offer help

      Client Solutions at each step.

      Client Solutions Associate ongoing

    5. 5

      Upgrade path

      Pro offer after three calls.

      Client Solutions Manager 1 month

    6. 6

      Measure

      First call to Pro.

      Business Operations Associate monthly

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    CEO

    Smallest test

    Offer self-serve booking to startup visitors only.

    Why it works

    Let a new client search profiles, see rates, and request a first call with a card, with Client Solutions offered at each step. Track conversion from first call to Pro.

    Self-serve lowers acquisition cost for small teams and feeds Pro with proven users.

    Risks and how to handle them

    • Compliance misuse

      Attestations before every first call.

    Builds on

    Evidence

    • Your websiteClient FAQ: clients "only pay per completed consultation" by card; "For institutional investors and consulting firms, we do offer a Pro plan ... Contact us to learn more." There is no pricing page. The public bookings page says experts pay "a 5% platform fee and 2.9% payment processing fee" and can share "your public booking link, so anyone can reach out to book you".Source
    • Your websiteSolution pages: /solutions/investors ("The expert network for venture capital firms": a "proprietary knowledge graph", MNPI attestations, recording and transcripts, and recruiting "more high quality experts in the first 24 hours than any other expert network") and /solutions/startups. The startups page repeats "We've built the best tools and functionality for investors". Both say "Office Hours Pro is trusted by hundreds of companies". There are no pages for consulting firms, pharma and life sciences, digital health or AI labs beyond clinical data.Source
    • Your websiteExpert profile pages: server-sitemap.xml lists 55,023 profile URLs at the site root. Samples fetched twice on October 22, 2026 return a loading animation as the page body; the headline, summary and work history sit only in the page's script data and appear after JavaScript runs. Every sampled profile has the same meta description, "Office Hours is the best place to get paid to share what you know.", no canonical tag and no structured data.Source
  • 18

    Pro already records and transcribes calls and shares transcripts across the team. Investment teams return to the same themes across deals.

    High impactHigh effort First result in 3 quarters Client Solutions Manager

    First action

    Interview five Pro clients about how they reuse transcripts.

    How to measure it

    Projects per Pro account per quarter

    Now
    –
    Target
    +30%
    By
    3 quarters

    Steps

    1. 1

      Interview

      Five Pro clients.

      Client Solutions Manager 2 weeks

    2. 2

      Design

      Project view.

      Senior Product Designer 1 month

    3. 3

      Build

      Search and summaries.

      Senior Frontend Engineer 1 quarter

    4. 4

      Roll out

      To Pro clients.

      Client Solutions Manager 1 month

    5. 5

      Train

      Client onboarding.

      Client Solutions Associate ongoing

    6. 6

      Measure

      Repeat projects.

      Business Operations Associate quarterly

    First result
    3 quarters
    Cost
    Product time
    Owner
    Client Solutions Manager

    Smallest test

    Mock the project view and show it to three clients.

    Why it works

    Group calls, transcripts and shortlisted experts into searchable projects, with a summary per project and a "re-engage" button for experts from past diligence. Measure repeat projects per Pro account.

    The more a team's knowledge lives in Office Hours, the less likely it switches network.

    Risks and how to handle them

    • Transcript privacy

      Access stays within the client team.

    Evidence

    • Your websiteSolution pages: /solutions/investors ("The expert network for venture capital firms": a "proprietary knowledge graph", MNPI attestations, recording and transcripts, and recruiting "more high quality experts in the first 24 hours than any other expert network") and /solutions/startups. The startups page repeats "We've built the best tools and functionality for investors". Both say "Office Hours Pro is trusted by hundreds of companies". There are no pages for consulting firms, pharma and life sciences, digital health or AI labs beyond clinical data.Source
    • HiringClient Solutions Manager, New York (posted October 6, 2026): owns "a portfolio of enterprise customers" and their growth through "account acquisition and account expansion strategies"; "Your book of business will consist of the most prominent investment firms in the region"; "Previous expert network experience ... is strongly preferred". Client Solutions Associates are also being hired in San Francisco and New York.Source
  • 19

    Expert Data Labs focuses on medicine and biology, but the network spans software buyers, security leaders and other professionals, and job posts say the company is "launching new products".

    High impactHigh effort First result in 4 quarters Strategic Account Executive

    First action

    Score three domains by network depth and lab demand.

    How to measure it

    Non-clinical pilots signed

    Now
    –
    Target
    2
    By
    4 quarters

    Steps

    1. 1

      Score domains

      Depth and demand.

      Strategic Account Executive, Expert Data Labs 2 weeks

    2. 2

      Pick one

      Highest fit.

      CEO 1 week

    3. 3

      Recruit leads

      Senior experts.

      Engagement Manager (Expert Data Labs) 1 month

    4. 4

      Sell a pilot

      One lab.

      Strategic Account Executive, Expert Data Labs 1 quarter

    5. 5

      Deliver

      Same QA.

      Engagement Manager (Expert Data Labs) 1 quarter

    6. 6

      Launch page

      Domain-specific.

      Founding Head of Marketing 1 month

    First result
    4 quarters
    Cost
    Pilot costs
    Owner
    Strategic Account Executive, Expert Data Labs

    Smallest test

    Ask three lab contacts which domains they need next.

    Why it works

    Pick one adjacent domain where labs need expert data (for example security or finance) and the network is deep, run a paid pilot with one lab, then build a domain page modeled on the clinical one.

    It reuses the same delivery machine on a larger market.

    Risks and how to handle them

    • Spreading too thin

      One domain at a time.

    Evidence

    • HiringStrategic Account Executive, Expert Data Labs: Expert Data Labs pairs "US board-certified physicians and practicing scientists with frontier AI labs to power model training and evaluation"; the AE sells to "research, data, and post-training teams" who "care about data quality and domain rigor", grows "Total Contract Value (TCV)" through "large, multi-year commitments", and expands accounts "by reading their published benchmarks, papers, and research, then reach out with the specific topical areas they're focused on".Source
    • HiringCompany description in every job post: "an on-demand expert network"; experts earn "through advisory work, projects, and AI model training"; "a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products", headquartered in San Francisco with offices in Brooklyn and Bangalore; "Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs."Source
    • Your websiteHomepage (checked October 22, 2026): H1 "Earn income sharing knowledge", tagline "The Expert Company", "Sign up" as the main button; stats "$28,000+ Average annual earnings for top experts", "42+" countries, "35,000+ Experts across industry, academia, and research"; sections for consultations, surveys and "Model Training" (data labeling, RLHF and expert evaluation). The only client-facing link is to /expert-data-services; the investor and startup solution pages are not linked, and the footer has Blog, Docs, Careers, Support, FAQ and Contact.Source
    • Your websiteExpert Data Services page: "Building safer, more reliable clinical AI"; datasets "verified by US-licensed physicians averaging 12 years of post-fellowship experience"; "1M+ healthcare profiles", "50,000+ in-network"; SFT datasets, clinical ground truth, benchmarking and evaluation, recruitment-as-a-service; a specialty coverage list from primary care to infectious disease; "Book a demo" and a contact form. The page is not in either sitemap and shows no case study, sample data or published benchmark result.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 20

    Experts can share a public booking link, and Office Hours says top experts earn $28,000+ a year. Each shared link reaches the expert's own network of potential clients.

    Medium impactLow effort First result in 1 quarter Founding Head of Marketing

    First action

    Design the card and test with 50 active experts.

    How to measure it

    Clients from expert links

    Now
    –
    Target
    50 a quarter
    By
    2 quarters

    Steps

    1. 1

      Design card

      Headline and link.

      Founding Head of Marketing 1 week

    2. 2

      Build

      One-click share.

      Senior Frontend Engineer 2 weeks

    3. 3

      Invite

      Active experts.

      Founding Head of Marketing 1 day

    4. 4

      Track

      Bookings per link.

      Business Operations Associate weekly

    5. 5

      Reward

      Bonus for new clients.

      Business Operations Associate monthly

    6. 6

      Scale

      All experts.

      Founding Head of Marketing 1 quarter

    First result
    1 quarter
    Cost
    Bonuses
    Owner
    Founding Head of Marketing

    Smallest test

    Ask 20 experts to share their link.

    Why it works

    Create a profile card for LinkedIn ("Book me for a consultation on Office Hours") with the expert's headline, and track bookings from it. Reward experts whose links bring a new client.

    Experts market the platform to buyers for free when it helps them earn.

    Risks and how to handle them

    • Low-quality bookings

      Same client checks apply.

    Evidence

    • Your websiteClient FAQ: clients "only pay per completed consultation" by card; "For institutional investors and consulting firms, we do offer a Pro plan ... Contact us to learn more." There is no pricing page. The public bookings page says experts pay "a 5% platform fee and 2.9% payment processing fee" and can share "your public booking link, so anyone can reach out to book you".Source
    • Your websiteHomepage (checked October 22, 2026): H1 "Earn income sharing knowledge", tagline "The Expert Company", "Sign up" as the main button; stats "$28,000+ Average annual earnings for top experts", "42+" countries, "35,000+ Experts across industry, academia, and research"; sections for consultations, surveys and "Model Training" (data labeling, RLHF and expert evaluation). The only client-facing link is to /expert-data-services; the investor and startup solution pages are not linked, and the footer has Blog, Docs, Careers, Support, FAQ and Contact.Source
    • Your websiteExpert profile pages: server-sitemap.xml lists 55,023 profile URLs at the site root. Samples fetched twice on October 22, 2026 return a loading animation as the page body; the headline, summary and work history sit only in the page's script data and appear after JavaScript runs. Every sampled profile has the same meta description, "Office Hours is the best place to get paid to share what you know.", no canonical tag and no structured data.Source
  • 21

    The homepage gives one average ("$28,000+ for top experts"). A cardiologist and a CISO want to know what people like them earn.

    Medium impactLow effort First result in 1 quarter Founding Head of Marketing

    First action

    Pull payout ranges for ten specialties.

    How to measure it

    Sign-up rate

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Pull ranges

      Ten specialties.

      Business Operations Associate 1 week

    2. 2

      Review

      Accuracy and wording.

      Compliance 1 week

    3. 3

      Publish

      Sign-up page.

      Senior Frontend Engineer 1 week

    4. 4

      Use in ads

      Physician campaigns.

      Founding Head of Marketing 2 weeks

    5. 5

      Track

      Sign-ups by specialty.

      Business Operations Associate monthly

    6. 6

      Update

      Quarterly.

      Business Operations Associate quarterly

    First result
    1 quarter
    Cost
    $0
    Owner
    Founding Head of Marketing

    Smallest test

    Test one ad with specialty earnings.

    Why it works

    Show ranges by specialty and activity type (calls, surveys, model training), based on real payouts, on the sign-up page and in physician recruiting ads.

    Specific earnings convert scarce professionals better than a single headline.

    Risks and how to handle them

    • Over-promising

      Show ranges and what drives them.

    Evidence

    • Your websiteHomepage (checked October 22, 2026): H1 "Earn income sharing knowledge", tagline "The Expert Company", "Sign up" as the main button; stats "$28,000+ Average annual earnings for top experts", "42+" countries, "35,000+ Experts across industry, academia, and research"; sections for consultations, surveys and "Model Training" (data labeling, RLHF and expert evaluation). The only client-facing link is to /expert-data-services; the investor and startup solution pages are not linked, and the footer has Blog, Docs, Careers, Support, FAQ and Contact.Source
    • Your websiteExpert Data Services page: "Building safer, more reliable clinical AI"; datasets "verified by US-licensed physicians averaging 12 years of post-fellowship experience"; "1M+ healthcare profiles", "50,000+ in-network"; SFT datasets, clinical ground truth, benchmarking and evaluation, recruitment-as-a-service; a specialty coverage list from primary care to infectious disease; "Book a demo" and a contact form. The page is not in either sitemap and shows no case study, sample data or published benchmark result.Source
  • 22

    The blog's "Advisor spotlight" posts from 2023 featured experts on AI in marketing and business intelligence; nothing similar has run since.

    Medium impactLow effort First result in 1 quarter Founding Head of Marketing

    First action

    Book the first expert.

    How to measure it

    Profile visits from clips

    Now
    –
    Target
    2,000 a month
    By
    2 quarters

    Steps

    1. 1

      Pick experts

      Topical and strong talkers.

      Founding Head of Marketing 1 week

    2. 2

      Record

      Monthly.

      Founding Head of Marketing monthly

    3. 3

      Cut clips

      Three each.

      Founding Head of Marketing monthly

    4. 4

      Publish

      LinkedIn and blog.

      Founding Head of Marketing monthly

    5. 5

      Expert shares

      Ask each to share.

      Founding Head of Marketing monthly

    6. 6

      Measure

      Visits and bookings.

      Business Operations Associate monthly

    First result
    1 quarter
    Cost
    Editing time
    Owner
    Founding Head of Marketing

    Smallest test

    Record one episode.

    Why it works

    Record a 10-minute conversation with one expert a month, cut three clips for LinkedIn, and link each to the expert's profile and a topic page.

    Clips show the quality of the network to buyers and give experts a reason to share.

    Risks and how to handle them

    • MNPI

      General topics only, reviewed before publishing.

    Evidence

    • Your websiteBlog: 26 posts. The latest is "Tomorrow's Clinical AI: A Taxonomy of Physician Needs" (March 12, 2026); the one before is from February 2024, and most are from 2023. Case studies cover Drata, Brex and Rock Health; there is no newsletter sign-up on the site.Source
    • HiringFounding Head of Marketing (posted August 25, 2026), reporting to the CEO, to "build our marketing function from the ground up": own positioning and the "why Office Hours, why now" story "across Sales, CS, Product"; build "our master sales deck, best-fit customer profile-specific one-pagers, pricing collateral, category overviews, and website content"; run a content engine of "case studies and POV pieces to white papers, longer-form reports, and a company newsletter" from "expert conversations, proprietary data and frameworks, events"; own CEO amplification on LinkedIn; and "Lead our dinner series and other owned events end to end".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

Fill the events in this plan

These ideas are events. Talk gets registrants for them and tells you who's coming and what their company does before the day.

Plan an event (opens programmable.talk in a new tab)
ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. Office Hours did not commission, review or endorse it, and Programmable is not affiliated with Office Hours. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Office Hours runs its business.

Something wrong, or do you represent Office Hours? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Indexable profiles, a client front door, solution-page fixes, pricing, the newsletter and homepage speed.

  2. Days 31 to 6011 ideas

    Company pages, the clinical leaderboard, lab briefs, dinners, CEO posts, physician referrals, Expert Data case studies, segment pages, the capacity estimator and surveys; expert profile cards.

  3. Days 61 to 905 ideas

    Self-serve booking, the Pro diligence workspace and a second Expert Data domain; specialty earnings and advisor clips.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value fast recruiting of hard-to-find experts. The most cited problem: slow, expensive traditional networks.

  • Paying per call without a big contract
  • Finding customers of a target company for diligence
  • In their words: “expert network”

Market

Competitive landscape

5 competitors compared: GLG, AlphaSights, Guidepoint, Tegus and 1 more.

  • Gap to exploit: Public, searchable proof of who is in a network
  • GLG: Annual contracts and high cost
  • AlphaSights: Sales-led only

Hiring signals

Office Hours is building marketing from zero and selling two businesses at once.

  • Founding Head of Marketing: Positioning, website, content engine, events. Ideas 1-5, 10, 11.
  • Client Solutions Manager (New York): Growing the top investment firms. Ideas 7, 10, 18.
  • Strategic Account Executive, Expert Data Labs: Multi-year deals with frontier labs. Ideas 9, 13, 19.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
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  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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