Pearmill posted a Lifecycle Marketing Manager on October 16 to own email and SMS for e-commerce clients: Klaviyo, Shopify, welcome, abandoned cart, post-purchase, review, replenishment and win-back flows. Its own Toybox case study shows that lifecycle work cut seasonal dependency. Yet pearmill.com never mentions it: the four service pages and the What we do page cover paid search, paid social, TV, programmatic, creative and CRO only. A brand looking for an agency that runs paid and lifecycle together cannot find out that Pearmill does both.
First action
Draft the page outline from the Lifecycle Marketing Manager post and the Toybox case study.
How to measure it
Lifecycle audits booked
- Now
- –
- Target
- 8 a month
- By
- 90 days
Steps
Write the offer
Scope of the one-week flow audit and what the brand receives.
Head of Marketing 2 days
Draft the page
Seven flows, paid plus lifecycle system, Toybox proof.
Head of Marketing 3 days
Add to navigation
What we do page, platform list and footer.
Head of Marketing 1 day
Build the audit template
Flow coverage, list health, consent, Shopify triggers.
Lifecycle Marketing Manager 1 week
Route the form
Audit requests to the lifecycle lead with ad spend band.
Junior Growth Manager 1 day
Promote
Blog post, newsletter and LinkedIn launch.
Head of Marketing 1 week
Measure
Audits booked and closed per month.
Analytics Lead monthly
Why it works
Publish a Lifecycle (email and SMS) service page in the current site design: the seven flows the new hire will own, how lifecycle and paid share one creative and testing system, the Toybox results, and a "Lifecycle flow audit" offer that reviews a brand's Klaviyo flows, list health and Shopify triggers in one week. Add "Email and SMS" to the What we do page and the platform list, and link the page from the Toybox story.
Agencies that sell paid and lifecycle together can show blended CAC and revenue after the first order, which a paid-only shop cannot. The page gives the new hire a pipeline from day one and gives the Growth Managers something to point to when they pitch the service.
Ready to use
ChecklistLifecycle flow audit, first pass
[ ] Welcome flow live, with more than one message [ ] Abandoned cart and browse abandonment flows [ ] Post-purchase and review request flows [ ] Replenishment timing matches product use [ ] Win-back flow for lapsed buyers [ ] SMS consent and suppression rules [ ] Shopify triggers firing and matching the journey [ ] Flow revenue share vs campaign revenue share [ ] Paid creative winners reused in email
Risks and how to handle them
The new hire is not in place yet
Run the first audits with the Growth Manager and hand over when the hire starts.
Brands see it as a side service
Lead with the Toybox numbers and the paid plus lifecycle story.
Evidence
- HiringLifecycle Marketing Manager (remote, posted October 16, 2026, $55K-$120K): will "own email and SMS for our clients, from monthly planning and copywriting to building campaigns, managing automated flows, and reporting on results"; audit and build "welcome, abandoned cart, post-purchase, review requests, replenishment, and win-back" flows; "Coordinate localized campaigns and flows across markets"; needs Klaviyo or a comparable platform, Shopify and "experience supporting e-commerce brands".Source
- Your websiteWhat we do page: four disciplines (Tech Labs, Intelligence, Media, Creative Studios); Media covers "Paid search, social, TV, and programmatic"; Creative Studios includes "CRO, landing pages, and experience design"; platforms listed are Meta, Google, TikTok, LinkedIn, Bing, Reddit, Nextdoor and TV. Email, SMS and lifecycle marketing are not mentioned on the page.Source
- Your websiteSitemap (1,498 URLs, checked October 23, 2026): the only service pages are ad creative optimization, growth analytics, full-service management and conversion rate optimization, plus a separate /cro-service page; no page for email, SMS, lifecycle or retention. The full-service page says "Let us manage your paid search and paid social advertising channels" and its footer reads "Pearmill - © Copyright 2022"; its form asks "What's your monthly ad spend?" from "< $50k / mo" to "$2M+ / mo".Source
- Your websiteToybox case study: Pearmill ran Meta, Google, TikTok and Bing plus a "Lifecycle Program Build" ("welcome sequences, abandoned cart recovery, post-purchase nurture, and seasonal promotional campaigns") to "reduce dependency on paid acquisition"; results were 50% revenue growth in 2024, a 3x ROAS held, three years of profitability, a UK launch and "Reduced Seasonal Dependency".Source
- HiringGrowth Manager (posted August 26, 2026) and Client Success - Paid Ads (posted September 14, 2026), both reporting to the Head of Performance: lead strategy across paid search and paid social, "be the champion of the experimentation process", work with "the paid-social, paid-search team, creative, CRO, SEO, and lifecycle teams", and "pitch new services to existing clients where appropriate". Pearmill describes itself in the posts as "running over $500M in ad spend".Source