Plaid's docs describe a Free Trial plan for new US and Canadian teams since April 15, 2026 (real production data, 10 Items, free), but the US pricing page never mentions it: its only free offer is the older "200 API calls" Limited Production answer, the self-serve plan's button says "Request access", and no product has a price. The docs confirm prices appear only "on the last page before you submit your request". Stripe Financial Connections and Teller print per-call prices on their public pages. The new Growth PM is hired to cut friction in exactly this self-serve funnel.
First action
Add a Trial column and rename the "Request access" button on /pricing.
How to measure it
Pricing-to-signup conversion
- Now
- –
- Target
- +20%
- By
- 60 days
Steps
Agree what to show
Trial terms and which Pay-as-you-go prices can be public.
Product Manager, Growth 3 days
Write the copy
Trial column, button labels, the free FAQ answer and meta description.
Product Marketing Manager - Onboarding 2 days
Build the column
Trial first, "Start free" to the Dashboard trial flow.
Web team lead 3 days
Add prices
List or "from" prices per GA product, with a link to billing docs.
Web team lead 2 days
Update the docs
Replace "A price list is not available" with a link to the prices.
Developer Relations lead 1 day
Test
A/B against the current page for four weeks.
Product Manager, Growth 4 weeks
Measure deeper
Signup to first Production Item and trial to paid.
BI/Data Science weekly
Why it works
Add the Trial as the first column with a "Start free" button to the Dashboard trial flow; rename "Request access" to "Sign up"; publish Pay-as-you-go list prices (or "from" prices) for the GA products that already appear at the end of the request form; and rewrite the free FAQ answer and meta description to match the Trial. A/B test it against the current page with signup-to-first-Item and trial-to-paid as the measures.
Developers and small teams compare APIs on price before they sign up. A visible free start and a number remove the two reasons to leave for a rival that shows both, and the self-serve funnel the Growth PM owns starts on this page.
Ready to use
ChecklistPricing page fixes
[ ] Trial column first, "Start free" to the Dashboard trial flow [ ] "Request access" renamed to "Sign up" [ ] Pay-as-you-go prices or "from" prices per GA product [ ] Free FAQ answer rewritten for the Trial [ ] Meta description and llms.txt entry updated [ ] Billing docs link to the prices [ ] A/B test with signup and first-Item tracking
Risks and how to handle them
Public prices invite comparison
Show "from" prices and the volume discounts beside them.
Trial is US and Canada only
Show the column only on the US and Canada page; keep /en-gb and /en-eu as they are.
Evidence
- Your websiteUS and Canada pricing page (title "Pricing - United States & Canada", checked October 22, 2026): three plans, Pay as You Go ("Best for individuals and developers", button "Request access"), Growth ("12-month commitment") and Custom, with no prices for any product. The free answer on the page is "Our Limited Production service allows you to make up to 200 API calls with each available product using live data"; the word "trial" does not appear on the page. The meta description reads "Build with our free tier ... Your first 200 API calls are free."Source
- Your websitePricing and billing docs: "A price list is not available in the documentation"; "Pricing information for Pay-as-you-go and Growth plans will be displayed on the last page before you submit your request." "Free Trial plans are available to new Plaid teams (US/Canada only) created on or after April 15, 2026", using "real production data for free", limited to 10 Production Items. Growth suits "API usage volumes up to $6,000/month"; "No Plaid Check products are available on Pay-as-you-go plans."Source
- Competitor researchStripe's public pricing page lists Financial Connections prices: "$1.50 per successful instant verification", Balances "$0.10 per successful API call", Account owners "$1.50", Transactions "$0.30 per institution per account holder per month".Source
- Competitor researchTeller's homepage ("The API for your bank account") prints its prices: "$1.50 Per account", "$0.10 Per API call", "$0.30 Per enrollment, per month", and says "Teller is free for independent developers and teams prototyping ideas" with "100 live" connections on the developer tier.Source
- HiringProduct Manager, Growth (New York, posted September 21, 2026): owns "the self-serve funnel that takes customers from their first onboarding step through go-live and scale", to "increase acquisition, reduce friction, and improve revenue efficiency across the SMB and long-tail base", build "the upsell motion" and "streamline the handoffs between self-serve and sales-assisted motions". The Customer Growth & Experience team owns the lifecycle "from the moment a customer lands on plaid.com". Nice to have: "website experimentation and funnel attribution".Source
- HiringProduct Marketing Manager - Onboarding (posted October 13, 2026): "the quarterback for Plaid's onboarding strategy", with "comfort using funnel metrics to drive strategy". Product Marketing Manager - Payments (posted September 14, 2026): make Plaid "the method of choice for Billers, Fintechs, and Financial Institutions" for bank payments, with "ongoing competitive analysis" and collateral such as "case studies, one-pagers, blog posts, webinars, website updates".Source