ProgrammableMarketing/serhant.com (opens in a new tab)
PDF

Views

  • Plan
  • Roadmap
  • Research

On this page

  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 10
  • Big bets · 3
  • Wildcards · 3
  • How we can help
Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. SERHANT.
SERHANT. logo

growth playbook · Oct 22, 2026

serhant.com (opens in a new tab)

SERHANT. growth playbook

Diagnosis

SERHANT. is in a fast national expansion: 20 markets and nearly 2,500 agents, five launches in 2026 and Strategic Growth recruiters hiring in about 19 markets, including Minnesota and Utah. Its hiring also shows Studios scaling nationally, an AI creative products push, a PR system for agents and listings, S.MPLE adoption targets and a 10x plan for Sell It.

The website has not caught up with the recruiting push: one national recruiting page with a 2022 earnings claim, no recruiting content on state pages, no Minnesota or Utah pages, a careers page out of sync with Greenhouse, and sitemap clutter from drafts and duplicate blog URLs.

This playbook starts with market recruiting pages, fresher claims and fast routing of joining enquiries, then builds a repeatable launch kit, local content, S.MPLE and Sell It retention, and media that is measured in leads.

Growth Score

7/10

Biggest Opportunity

Give every market the Growth team is recruiting in its own recruiting page, local proof and fast follow-up, so the brand's reach converts into booked recruiting calls.

Biggest Risk

Recruiting across many markets at once can outrun support: if new agents do not see S.MPLE, Studios and PR benefits quickly, they leave, and rivals such as Compass and eXp recruit hard in the same markets.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    A "Join SERHANT. in <market>" page for every market the Strategic Growth team is recruiting in, starting with Minnesota and Utah

    List the markets with an open Strategic Growth role and check which have a page.

    High impact First result in 1 month
  2. 2

    Update the "four times more" earnings claim and say who the 47,000 are

    Pull 2025 median gross income for SERHANT. agents.

    High impact First result in 2 weeks
  3. 3

    Make the careers page read from the live Greenhouse board

    Compare the careers page with the Greenhouse board today.

    Medium impact First result in 1 week

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 10Fill-ins · 6Reconsider · 3
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    SERHANT. is hiring Strategic Growth Managers and Partners in about 19 markets and Multimedia Producers in Minnesota and Utah, and press says agents join for S.MPLE and the media reach. But the only recruiting page on serhant.com is one national /become-an-agent page with a generic form. The state pages are listing pages with no recruiting section, and /minnesota and /utah return a 404, so an agent in Minneapolis or Salt Lake City who searches for SERHANT. after a recruiting call finds nothing local.

    High impactMedium effort First result in 1 month VP of Growth

    First action

    List the markets with an open Strategic Growth role and check which have a page.

    How to measure it

    Confidential calls booked from market pages

    Now
    –
    Target
    60 a month
    By
    90 days

    Steps

    1. 1

      Map markets

      Every market with an open Strategic Growth role, and its current page or 404.

      Strategic Growth Partner 1 day

    2. 2

      Write the template

      Local proof, S.MPLE, Studios, support model, form.

      VP of Growth 3 days

    3. 3

      Collect proof

      Founding-agent quotes and production with permission.

      Senior Strategic Growth Manager 1 week

    4. 4

      Shoot local clips

      One 60-second market film from Studios.

      Multimedia Producer 2 weeks

    5. 5

      Build pages

      Minnesota and Utah first, as interest pages.

      Senior Full Stack Engineer 1 week

    6. 6

      Route the form

      Straight to that market's Strategic Growth Manager in the CRM.

      Strategic Growth Partner 2 days

    7. 7

      Link everywhere

      State pages, recruiting emails, texts and LinkedIn.

      Senior Marketing Operations Coordinator 2 days

    8. 8

      Measure

      Visits, calls booked and joins by market.

      Senior Data Engineer monthly

    First result
    1 month
    Cost
    Studios and engineering time
    Owner
    VP of Growth

    Smallest test

    Publish the Utah interest page and send it in one week of Utah outreach.

    Why it works

    Build one recruiting template and roll it out per market: local headline, the market's founding agents and their production (with permission), local listings and Studios work shot in that market, a two-minute S.MPLE walk-through, the split and support model in plain words, and a "book a confidential call" form that goes straight to that market's Strategic Growth Manager. Launch Minnesota and Utah first (as "coming soon" pages that collect interest until the licence is live), then the 2026 launch markets (Chicago, Boston, Texas, California, Colorado), then the rest. Link each page from the matching state page and from every recruiting email and text.

    Agents check out a brokerage before they take the meeting. A local page with local peers turns a cold call into a booked pitch, and it gives the Partners a link to send instead of a national brochure.

    Ready to use

    ChecklistMarket recruiting page

    [ ] H1: Join SERHANT. in <market>
    [ ] 3 founding or local agents with production (permission)
    [ ] Local listings and one Studios film from the market
    [ ] S.MPLE in two minutes
    [ ] Split and support model in plain words
    [ ] Confidential call form routed to the local Strategic Growth Manager
    [ ] Linked from the state listing page
    [ ] Broker of Record review

    Risks and how to handle them

    • Naming a market before the licence is live

      Use "coming soon" pages that only collect interest, reviewed by the Broker of Record.

    • Founding agents prefer privacy

      Ask permission and use team names where they prefer.

    Evidence

    • HiringStrategic Growth (agent recruiting) roles posted August 30, 2026 for NYC, the West Coast, Connecticut/New York State, the DMV, Florida, the Hamptons/Long Island, Minnesota, Northern California, Rhode Island, Utah, Boston, Chicago, Southern California and Arizona/Nevada, plus earlier posts for Pennsylvania, Colorado, Texas, Miami and the Midwest. Strategic Growth Partners "Cold-call, text, and email prospective candidates", "Schedule recruitment pitches for Strategic Growth Managers" and "Coordinate meetings for the VP of Growth in expansion markets"; they are "the first point of contact for all recruitment leads sent from our CEO".Source
    • Your websiteState and city pages (/massachusetts, /Illinois, /colorado, /rhode-island and about 40 more) are listing pages ("Luxury Properties In Massachusetts") with no recruiting section, all sharing one meta description ("Step into a world of elegance..."); the Rhode Island page title has no place name ("Discover Elegant Homes for Sale Exclusively at SERHANT."). /minnesota and /utah return 404. The footer lists licences in AZ, CA, CO, CT, FL, GA, IL, MA, MD, NC, NJ, NV, NY, PA, RI, SC, TX, VA and DC (checked October 21, 2026).Source
    • Your website/become-an-agent is one national page: "agents earn on average four times more than industry standards", footnoted "Based on median gross income from the 2023 National Association of REALTORS® Member Profile compared to SERHANT. agents for CY 2022"; "Join a Network of Over 47,000 Like-Minded Agents"; one "Get in Touch" call to action. There is no market-specific version.Source
    • HiringMultimedia Producers in Minnesota and Utah (posted September 29, 2026) produce "video property tours as well as social-first video content designed to amplify agent brands", optimise for Instagram, YouTube, Facebook and TikTok, and "Track and analyze video performance data to evaluate effectiveness".Source
    • News coverageHousingWire, October 6, 2026: SERHANT. entered Chicago "with 40+ agents and $600 million in trailing sales", founding agents came from @properties and Jameson Sotheby's, the firm "now operates in 20 markets with nearly 2,500 agents" and it cites S.MPLE as a key draw; Massachusetts, Texas, California and Colorado also launched in 2026.Source
  • 02

    The recruiting page's main money claim compares SERHANT. agents in calendar 2022 with a 2023 NAR profile, which a top producer will notice is four years old. The same page invites agents to "a network of over 47,000", while press puts SERHANT. at nearly 2,500 agents. A sceptical recruit sees two numbers that do not line up.

    High impactLow effort First result in 2 weeks VP of Growth

    First action

    Pull 2025 median gross income for SERHANT. agents.

    How to measure it

    Page-to-call conversion

    Now
    –
    Target
    +20%
    By
    60 days

    Steps

    1. 1

      Pull data

      2025 agent income and deal size.

      Senior Data Engineer 3 days

    2. 2

      Check the benchmark

      Latest NAR member profile figure.

      VP of Growth 1 day

    3. 3

      Define the 47,000

      Who is counted and how.

      VP of Growth 1 day

    4. 4

      Rewrite the section

      Two clear numbers with footnotes.

      VP of Growth 1 day

    5. 5

      Compliance review

      Broker of Record and counsel.

      Corporate Counsel 3 days

    6. 6

      Publish and brief

      Give Strategic Growth the same numbers.

      Senior Strategic Growth Manager 1 day

    First result
    2 weeks
    Cost
    $0
    Owner
    VP of Growth

    Smallest test

    Rewrite the footnote with 2025 data.

    Why it works

    Refresh the earnings comparison with the latest full year and the current NAR member profile (or replace it with deal-size growth for agents who joined in 2024-25), keep the footnote, and label the 47,000 clearly (for example, the wider community of agents in SERHANT.'s education and network) next to the 2,500 agents at the brokerage. Have the Broker of Record and counsel sign off.

    Recruits are top producers comparing offers. Current, clearly labelled numbers build trust; stale ones invite objections in the first call.

    Risks and how to handle them

    • New numbers are less striking

      Lead with deal size or time saved if income is weaker.

    Evidence

    • Your website/become-an-agent is one national page: "agents earn on average four times more than industry standards", footnoted "Based on median gross income from the 2023 National Association of REALTORS® Member Profile compared to SERHANT. agents for CY 2022"; "Join a Network of Over 47,000 Like-Minded Agents"; one "Get in Touch" call to action. There is no market-specific version.Source
    • News coverageHousingWire, October 6, 2026: SERHANT. entered Chicago "with 40+ agents and $600 million in trailing sales", founding agents came from @properties and Jameson Sotheby's, the firm "now operates in 20 markets with nearly 2,500 agents" and it cites S.MPLE as a key draw; Massachusetts, Texas, California and Colorado also launched in 2026.Source
    • HiringSenior Strategic Growth Manager (NYC): "Create personalized recruiting strategies tailored to individual agents' businesses", "Analyze local market trends, brokerage movement, and competitive intelligence", "Partner with Marketing to develop recruiting campaigns, events, and thought leadership initiatives" and "Develop referral networks that consistently generate high-quality recruiting opportunities".Source
  • 03

    The careers page shows roles that are no longer on Greenhouse, such as a Charleston Strategic Growth Manager, a Director of Community & Membership Growth and a VP of People. Candidates, and agents checking whether SERHANT. is coming to their city, see a list that does not match reality.

    Medium impactLow effort First result in 1 week People Operations

    First action

    Compare the careers page with the Greenhouse board today.

    How to measure it

    Applications to live roles

    Now
    –
    Target
    +15%
    By
    60 days

    Steps

    1. 1

      Audit

      Careers page vs Greenhouse.

      People Operations 1 hour

    2. 2

      Remove closed roles

      Today, by hand.

      People Operations 1 hour

    3. 3

      Connect the feed

      Greenhouse job board API.

      Senior Full Stack Engineer 1 day

    4. 4

      Add filters

      Department and location.

      Senior Full Stack Engineer 1 day

    5. 5

      Test

      New and closed roles update.

      Senior Full Stack Engineer 1 day

    6. 6

      Monitor

      Monthly check.

      People Operations monthly

    First result
    1 week
    Cost
    Engineering time
    Owner
    People Operations

    Smallest test

    Remove the closed roles today.

    Why it works

    Replace the hand-maintained list with Greenhouse's public job board feed (filter by department and location), so roles appear and disappear automatically. Add a "Growth" filter for the market expansion roles.

    A list that matches the board stops wasted applications and shows the expansion map accurately.

    Risks and how to handle them

    • Feed breaks the page design

      Style the feed inside the existing component.

    Evidence

    • Your websiteThe careers page lists openings that are not on the live Greenhouse board of 46 roles, such as "Strategic Growth Manager Charleston, SC", "Director, Community & Membership Growth", "Mobile Engineering Lead" and "VP, People" (checked October 21, 2026).Source
    • HiringStrategic Growth (agent recruiting) roles posted August 30, 2026 for NYC, the West Coast, Connecticut/New York State, the DMV, Florida, the Hamptons/Long Island, Minnesota, Northern California, Rhode Island, Utah, Boston, Chicago, Southern California and Arizona/Nevada, plus earlier posts for Pennsylvania, Colorado, Texas, Miami and the Midwest. Strategic Growth Partners "Cold-call, text, and email prospective candidates", "Schedule recruitment pitches for Strategic Growth Managers" and "Coordinate meetings for the VP of Growth in expansion markets"; they are "the first point of contact for all recruitment leads sent from our CEO".Source
  • 04

    The sitemap sends Google to live working copies: /test (titled "Copy of Discover Florida Homes for Sale"), a homepage draft dated June 2025, /sell-draft, /offices-backup and a template page titled "Discover Elegant [Region Name] Homes for Sale". These compete with the real pages and can appear in search results.

    Medium impactLow effort First result in 2 weeks Senior Marketing Operations C…

    First action

    List every static URL with "copy", "draft", "backup", "test" or "template".

    How to measure it

    Draft or test URLs indexed

    Now
    –
    Target
    0
    By
    30 days

    Steps

    1. 1

      List pages

      Copies, drafts, backups, templates.

      Senior Marketing Operations Coordinator 1 hour

    2. 2

      Decide

      Delete, noindex or redirect.

      Senior Marketing Operations Coordinator 1 hour

    3. 3

      Apply

      In Luxury Presence.

      Senior Full Stack Engineer 2 hours

    4. 4

      Resubmit

      Sitemap in Search Console.

      Senior Marketing Operations Coordinator 1 hour

    5. 5

      Check index

      site: searches after two weeks.

      Senior Marketing Operations Coordinator 2 weeks

    6. 6

      Set the rule

      Copies stay unpublished.

      Senior Marketing Operations Coordinator 1 day

    First result
    2 weeks
    Cost
    $0
    Owner
    Senior Marketing Operations Coordinator

    Smallest test

    Unpublish /template-regions today.

    Why it works

    Unpublish or noindex the drafts and backups, remove them from the sitemap, redirect any that earned links to the live page, and add a pre-publish rule in Luxury Presence that copies stay unpublished.

    A clean sitemap concentrates ranking on the real market pages and avoids a placeholder title showing in Google.

    Risks and how to handle them

    • Deleting a page someone uses

      Redirect instead of deleting.

    Evidence

    • Your websiteSitemap (checked October 21, 2026): 97 static pages including live, indexable working copies (/test titled "Copy of Discover Florida Homes for Sale", /copy-of-homepage-draft-06-10-25, /sell-draft, /offices-backup, /privacy-policy-backup) and /template-regions titled "Discover Elegant [Region Name] Homes for Sale"; plus 2,106 agent pages, 170 team pages, 428 neighborhood pages and 144 development pages.Source
    • Website checkThe site runs on Luxury Presence; the contact form offers "Joining SERHANT." as a topic next to buying, selling and renting; the domain has verified HubSpot and Klaviyo accounts and the "SERHANT. Selects" newsletter; email is protected with DMARC p=reject.Source
  • 05

    All 190 blog posts are listed twice in the sitemap, at /blog/ and /new/blog/, and both versions call themselves canonical, so Google has to choose and splits links between them.

    Medium impactLow effort First result in 1 month Senior Marketing Operations C…

    First action

    Check which path has more backlinks and traffic.

    How to measure it

    Blog organic traffic

    Now
    –
    Target
    +15%
    By
    90 days

    Steps

    1. 1

      Choose the path

      By links and traffic.

      Senior Marketing Operations Coordinator 1 day

    2. 2

      Fix canonicals

      Point the duplicate at the chosen URL.

      Senior Full Stack Engineer 1 day

    3. 3

      Redirect

      Permanent redirects.

      Senior Full Stack Engineer 1 day

    4. 4

      Clean the sitemap

      One entry per post.

      Senior Full Stack Engineer 2 hours

    5. 5

      Update links

      Newsletter and social templates.

      Senior Marketing Operations Coordinator 1 day

    6. 6

      Monitor

      Search Console coverage.

      Senior Marketing Operations Coordinator monthly

    First result
    1 month
    Cost
    $0
    Owner
    Senior Marketing Operations Coordinator

    Smallest test

    Fix one post and check Search Console.

    Why it works

    Pick one path (the one with more links), point the other version's canonical at it and redirect it, and list only that version in the sitemap.

    One URL per post gathers all ranking signals and makes reporting accurate.

    Risks and how to handle them

    • Temporary ranking wobble

      Redirect in one go and monitor.

    Evidence

    • Your websiteBlog: all 190 posts are listed twice, at /blog/<slug> and /new/blog/<slug>, and both versions declare themselves canonical. By slug, 9 posts are about the Hamptons, 7 Miami, 6 Brooklyn, 5 California, 2 Boston and 1 each Chicago, Texas and Denver.Source
    • Your websiteSitemap (checked October 21, 2026): 97 static pages including live, indexable working copies (/test titled "Copy of Discover Florida Homes for Sale", /copy-of-homepage-draft-06-10-25, /sell-draft, /offices-backup, /privacy-policy-backup) and /template-regions titled "Discover Elegant [Region Name] Homes for Sale"; plus 2,106 agent pages, 170 team pages, 428 neighborhood pages and 144 development pages.Source
  • 06

    The site's contact form offers "Joining SERHANT." as a topic, and the Partners are hired to be the first contact for recruiting leads. An agent who fills that form is the warmest lead the Growth team gets, but the form sits beside buying and renting enquiries.

    High impactLow effort First result in 1 month Strategic Growth Partner

    First action

    Measure today's time from a "Joining" form to first call.

    How to measure it

    Inbound joining enquiries to pitch

    Now
    –
    Target
    50%
    By
    60 days

    Steps

    1. 1

      Measure speed

      Last 90 days of joining enquiries.

      Strategic Growth Partner 1 day

    2. 2

      Add fields

      Market and current brokerage.

      Senior Full Stack Engineer 1 day

    3. 3

      Route

      By market to the Partner.

      Strategic Growth Partner 2 days

    4. 4

      Alert

      One-hour SLA.

      Strategic Growth Partner 1 day

    5. 5

      Text follow-up

      Market page and booking link.

      Strategic Growth Partner 1 day

    6. 6

      Review

      Weekly pitch rate by market.

      Senior Strategic Growth Manager weekly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Strategic Growth Partner

    Smallest test

    Route one week of joining enquiries by hand.

    Why it works

    Ask for market and current brokerage on the form when the topic is joining, route it by market to the Partner in HubSpot with a one-hour alert, and send the market page and a 15-minute booking link by text. Track time to first contact.

    Speed wins recruiting conversations, and routing by market puts the agent in front of someone who knows their city.

    Risks and how to handle them

    • Leads land in markets without a Partner

      Fall back to the VP of Growth's queue.

    Evidence

    • Website checkThe site runs on Luxury Presence; the contact form offers "Joining SERHANT." as a topic next to buying, selling and renting; the domain has verified HubSpot and Klaviyo accounts and the "SERHANT. Selects" newsletter; email is protected with DMARC p=reject.Source
    • HiringStrategic Growth (agent recruiting) roles posted August 30, 2026 for NYC, the West Coast, Connecticut/New York State, the DMV, Florida, the Hamptons/Long Island, Minnesota, Northern California, Rhode Island, Utah, Boston, Chicago, Southern California and Arizona/Nevada, plus earlier posts for Pennsylvania, Colorado, Texas, Miami and the Midwest. Strategic Growth Partners "Cold-call, text, and email prospective candidates", "Schedule recruitment pitches for Strategic Growth Managers" and "Coordinate meetings for the VP of Growth in expansion markets"; they are "the first point of contact for all recruitment leads sent from our CEO".Source
    • HiringSenior Strategic Growth Manager (NYC): "Create personalized recruiting strategies tailored to individual agents' businesses", "Analyze local market trends, brokerage movement, and competitive intelligence", "Partner with Marketing to develop recruiting campaigns, events, and thought leadership initiatives" and "Develop referral networks that consistently generate high-quality recruiting opportunities".Source

This quarter 10

The core plays for the next three months.

  • 07

    SERHANT. is putting Multimedia Producers in Minnesota and Utah and launching markets with founding agents from established firms, as in Chicago. Those agents' stories are the strongest recruiting asset the Growth team could have, and producers in market can capture them.

    High impactMedium effort First result in 1 quarter Multimedia Producer

    First action

    Plan the Chicago founding-agents shoot.

    How to measure it

    Recruiting calls per 100 clips sent

    Now
    –
    Target
    8
    By
    2 quarters

    Steps

    1. 1

      Pick markets

      Most recent launches first.

      Senior Strategic Growth Manager 1 week

    2. 2

      Book agents

      Founding agents who agree.

      Senior Strategic Growth Manager 2 weeks

    3. 3

      Shoot

      One day per market.

      Multimedia Producer 1 month

    4. 4

      Cut versions

      Two-minute, 30-second, vertical.

      Multimedia Producer 2 weeks

    5. 5

      Distribute

      Market pages, texts, LinkedIn.

      Strategic Growth Partner ongoing

    6. 6

      Track

      Clip links to booked calls.

      Senior Data Engineer monthly

    First result
    1 quarter
    Cost
    Studios time
    Owner
    Multimedia Producer

    Smallest test

    Film one founding-agent interview in Chicago.

    Why it works

    At each launch, film a short piece with the founding agents on why they moved (with their approval) and cut it into a two-minute film for the market page, 30-second clips for the Partners to text, and social posts. Track which clips get booked calls.

    Agents trust other agents, and the founding group is the proof that top local producers made the move.

    Risks and how to handle them

    • Former firms object

      Keep it positive and about SERHANT., never about the old firm.

    Evidence

    • HiringMultimedia Producers in Minnesota and Utah (posted September 29, 2026) produce "video property tours as well as social-first video content designed to amplify agent brands", optimise for Instagram, YouTube, Facebook and TikTok, and "Track and analyze video performance data to evaluate effectiveness".Source
    • News coverageHousingWire, October 6, 2026: SERHANT. entered Chicago "with 40+ agents and $600 million in trailing sales", founding agents came from @properties and Jameson Sotheby's, the firm "now operates in 20 markets with nearly 2,500 agents" and it cites S.MPLE as a key draw; Massachusetts, Texas, California and Colorado also launched in 2026.Source
    • HiringStrategic Growth (agent recruiting) roles posted August 30, 2026 for NYC, the West Coast, Connecticut/New York State, the DMV, Florida, the Hamptons/Long Island, Minnesota, Northern California, Rhode Island, Utah, Boston, Chicago, Southern California and Arizona/Nevada, plus earlier posts for Pennsylvania, Colorado, Texas, Miami and the Midwest. Strategic Growth Partners "Cold-call, text, and email prospective candidates", "Schedule recruitment pitches for Strategic Growth Managers" and "Coordinate meetings for the VP of Growth in expansion markets"; they are "the first point of contact for all recruitment leads sent from our CEO".Source
    • HiringSenior Marketing Operations Coordinator (posted September 23, 2026): "As our Studios footprint continues to expand across the country"; prepares "reporting on production volume, turnaround times, operational performance" and will "Support market launches".Source
  • 08

    Five markets launched in 2026 and the Marketing Operations hire will "Support market launches", while the VP of Communications is asked for repeatable systems. Each launch today needs a recruiting page, a state page, local press, Studios content and blog posts, and the site shows these are not always in place (no Minnesota or Utah pages, thin local blog coverage).

    High impactMedium effort First result in 1 quarter Senior Marketing Operations C…

    First action

    Write the checklist from the Chicago launch.

    How to measure it

    Launch kit complete

    Now
    –
    Target
    Within 30 days
    By
    2 quarters

    Steps

    1. 1

      Debrief Chicago

      What was ready and what was not.

      Senior Marketing Operations Coordinator 1 week

    2. 2

      Write the checklist

      Owners and days.

      Senior Marketing Operations Coordinator 1 week

    3. 3

      Agree owners

      Growth, Studios, PR, web.

      VP, Communications 1 week

    4. 4

      Track in the PM tool

      One project per market.

      Senior Marketing Operations Coordinator 1 week

    5. 5

      Run Minnesota and Utah

      First markets on the checklist.

      Senior Marketing Operations Coordinator 1 quarter

    6. 6

      Review

      After each launch.

      Senior Marketing Operations Coordinator per launch

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Marketing Operations Coordinator

    Smallest test

    Check the five 2026 markets against a draft list.

    Why it works

    Write one launch checklist with owners and dates: state and recruiting pages live, Broker of Record listed, launch press release and local reporter list, founding-agents film, three local blog posts, first listings filmed, launch event. Run every new market through it and review it after each launch.

    Repeatable launches are faster and nothing gets missed, which matters with about 19 markets recruiting at once.

    Risks and how to handle them

    • Checklist becomes bureaucracy

      Keep it to one page with 15 items.

    Evidence

    • HiringSenior Marketing Operations Coordinator (posted September 23, 2026): "As our Studios footprint continues to expand across the country"; prepares "reporting on production volume, turnaround times, operational performance" and will "Support market launches".Source
    • HiringVP, Communications: "Design and implement a structured, repeatable PR process to support agents, major listings, and state-level initiatives", "Create standardized intake, evaluation, pitching, and amplification systems", give "Local Leaders and Brokers of Record" toolkits, and build relationships with reporters "in each new market the company enters".Source
    • Your websiteState and city pages (/massachusetts, /Illinois, /colorado, /rhode-island and about 40 more) are listing pages ("Luxury Properties In Massachusetts") with no recruiting section, all sharing one meta description ("Step into a world of elegance..."); the Rhode Island page title has no place name ("Discover Elegant Homes for Sale Exclusively at SERHANT."). /minnesota and /utah return 404. The footer lists licences in AZ, CA, CO, CT, FL, GA, IL, MA, MD, NC, NJ, NV, NY, PA, RI, SC, TX, VA and DC (checked October 21, 2026).Source
    • Your websiteBlog: all 190 posts are listed twice, at /blog/<slug> and /new/blog/<slug>, and both versions declare themselves canonical. By slug, 9 posts are about the Hamptons, 7 Miami, 6 Brooklyn, 5 California, 2 Boston and 1 each Chicago, Texas and Denver.Source
    • News coverageHousingWire, October 6, 2026: SERHANT. entered Chicago "with 40+ agents and $600 million in trailing sales", founding agents came from @properties and Jameson Sotheby's, the firm "now operates in 20 markets with nearly 2,500 agents" and it cites S.MPLE as a key draw; Massachusetts, Texas, California and Colorado also launched in 2026.Source
  • 09

    The blog is heavy on the Hamptons, Miami and Brooklyn, with one post each about Chicago, Texas and Denver. Local search and local press both reward a brokerage that writes about the neighborhoods it now sells in.

    High impactMedium effort First result in 1 quarter VP

    First action

    Ask two Chicago agents for the first posts.

    How to measure it

    Organic sessions to new-market pages

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Pick markets

      Chicago, Boston, Texas, California, Colorado.

      VP, Communications 1 week

    2. 2

      Recruit writers

      One agent per market.

      Senior Strategic Growth Manager 2 weeks

    3. 3

      Set a format

      From the Field template.

      VP, Communications 1 week

    4. 4

      Edit and publish

      Monthly per market.

      VP, Communications monthly

    5. 5

      Link internally

      State and neighborhood pages.

      Senior Marketing Operations Coordinator monthly

    6. 6

      Pitch locally

      Local reporters.

      VP, Communications monthly

    First result
    1 quarter
    Cost
    Editing time
    Owner
    VP, Communications

    Smallest test

    Publish one Chicago post this month.

    Why it works

    Give each 2026 market a monthly post from a local agent in the blog's "From the Field" style (market moves, notable sales, neighborhood guides), linked from that market's state and neighborhood pages and pitched to local reporters.

    Local content brings local buyers and sellers, shows recruits the brand works for agents in their city, and feeds the PR system.

    Risks and how to handle them

    • Agents miss deadlines

      Offer a ghostwritten draft from a short interview.

    Evidence

    • Your websiteBlog: all 190 posts are listed twice, at /blog/<slug> and /new/blog/<slug>, and both versions declare themselves canonical. By slug, 9 posts are about the Hamptons, 7 Miami, 6 Brooklyn, 5 California, 2 Boston and 1 each Chicago, Texas and Denver.Source
    • HiringVP, Communications: "Design and implement a structured, repeatable PR process to support agents, major listings, and state-level initiatives", "Create standardized intake, evaluation, pitching, and amplification systems", give "Local Leaders and Brokers of Record" toolkits, and build relationships with reporters "in each new market the company enters".Source
    • Your websiteSitemap (checked October 21, 2026): 97 static pages including live, indexable working copies (/test titled "Copy of Discover Florida Homes for Sale", /copy-of-homepage-draft-06-10-25, /sell-draft, /offices-backup, /privacy-policy-backup) and /template-regions titled "Discover Elegant [Region Name] Homes for Sale"; plus 2,106 agent pages, 170 team pages, 428 neighborhood pages and 144 development pages.Source
    • News coverageHousingWire, October 6, 2026: SERHANT. entered Chicago "with 40+ agents and $600 million in trailing sales", founding agents came from @properties and Jameson Sotheby's, the firm "now operates in 20 markets with nearly 2,500 agents" and it cites S.MPLE as a key draw; Massachusetts, Texas, California and Colorado also launched in 2026.Source
  • 10

    The VP of Communications is asked for "standardized intake, evaluation, pitching, and amplification systems" for agent and listing PR across states. Without intake, PR goes to the agents who ask loudest.

    High impactMedium effort First result in 1 quarter VP

    First action

    Draft the intake fields and scoring rule.

    How to measure it

    Agent and listing placements

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Design intake

      Fields and scoring.

      VP, Communications 1 week

    2. 2

      Build the form

      In the agent tools.

      Senior Full Stack Engineer 1 week

    3. 3

      Triage weekly

      Score and assign.

      VP, Communications weekly

    4. 4

      Toolkit

      Templates for Local Leaders.

      VP, Communications 1 month

    5. 5

      Digest

      Monthly per state.

      VP, Communications monthly

    6. 6

      Report

      Placements by market.

      VP, Communications quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    VP, Communications

    Smallest test

    Run intake for one state for a month.

    Why it works

    Build one intake form (listing price, story angle, deadline, market, assets from Studios), a scoring rule, a weekly triage and a monthly digest per state of what was placed. Give Local Leaders a toolkit for stories below the threshold.

    Fair, visible PR is a recruiting benefit in itself and gets the best listings in front of reporters faster.

    Risks and how to handle them

    • Volume overwhelms the team

      Raise the threshold and route the rest to toolkits.

    Evidence

    • HiringVP, Communications: "Design and implement a structured, repeatable PR process to support agents, major listings, and state-level initiatives", "Create standardized intake, evaluation, pitching, and amplification systems", give "Local Leaders and Brokers of Record" toolkits, and build relationships with reporters "in each new market the company enters".Source
    • HiringSenior Product Manager, AI Creative Products (posted September 15, 2026, reporting to the CTO): products for ID Lab and Studios with two halves, making them "materially faster and more efficient" and "self-serve: giving SERHANT. agents more robust tools to create premium marketing on their own"; Studios also produces programming for "LISTED by SERHANT., our real estate media network".Source
    • News coverageHousingWire, October 6, 2026: SERHANT. entered Chicago "with 40+ agents and $600 million in trailing sales", founding agents came from @properties and Jameson Sotheby's, the firm "now operates in 20 markets with nearly 2,500 agents" and it cites S.MPLE as a key draw; Massachusetts, Texas, California and Colorado also launched in 2026.Source
  • 11

    Agent Advisors are measured on raising S.MPLE adoption at least 5% a month and on onboarding new agents from day one. Press says S.MPLE is a key reason agents join, so agents who never use it lose the reason they moved.

    High impactLow effort First result in 1 quarter Agent Advisor

    First action

    Pick the five tasks from the most active agents.

    How to measure it

    Weekly S.MPLE use at day 30

    Now
    –
    Target
    70%
    By
    2 quarters

    Steps

    1. 1

      Pick tasks

      From the most active users.

      Agent Advisor (S.MPLE) 1 week

    2. 2

      Write the plan

      Days 1, 3, 10, 30.

      Agent Advisor (S.MPLE) 1 week

    3. 3

      Build tracking

      Usage by agent.

      Senior Data Engineer 2 weeks

    4. 4

      Run

      All new agents.

      Agent Advisor (S.MPLE) ongoing

    5. 5

      Report

      By market to Growth.

      Agent Advisor (S.MPLE) monthly

    6. 6

      Improve

      Drop tasks nobody finishes.

      Agent Advisor (S.MPLE) quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Agent Advisor (S.MPLE)

    Smallest test

    Run the plan with this month's new agents.

    Why it works

    Give each new agent five first tasks in S.MPLE (a listing package, a CMA, a social post, a transaction file, a database clean-up) in the first 30 days, with an Advisor check-in at days 3, 10 and 30. Report usage by market to the Growth team.

    Early habits predict adoption, and agents who see time saved stay and refer.

    Risks and how to handle them

    • Agents feel micromanaged

      Frame it as done-for-you help.

    Evidence

    • HiringAgent Advisor, S.MPLE (posted September 8, 2026): "Contribute to month over month increased Agent adoption and engagement by a minimum 5%" of S.MPLE, "Manage 50+ incoming Agent requests", onboard new S.MPLE agents and help them "establish efficient daily habits" from day one.Source
    • News coverageHousingWire, October 6, 2026: SERHANT. entered Chicago "with 40+ agents and $600 million in trailing sales", founding agents came from @properties and Jameson Sotheby's, the firm "now operates in 20 markets with nearly 2,500 agents" and it cites S.MPLE as a key draw; Massachusetts, Texas, California and Colorado also launched in 2026.Source
    • News coverageChicago Sun-Times, October 2026: SERHANT. is "active in 20 states", has "more than 11 million followers across its social media platforms", and S.MPLE (launched 2024) gives agents AI tools "for lead generation, marketing and transaction management".Source
  • 12

    Sell It's community manager will own "the monthly-to-annual conversion push", the share of churn inside 90 days and a systematic exit survey. These are the levers behind a 10x growth plan.

    High impactMedium effort First result in 1 quarter Community Platform Manager

    First action

    Pull 90-day churn by event attendance.

    How to measure it

    Annual-plan share

    Now
    –
    Target
    +15 points
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Churn by plan and attendance.

      Community Platform Manager (Sell It) 1 week

    2. 2

      Design the offer

      Day 45 annual bonus.

      Community Platform Manager (Sell It) 1 week

    3. 3

      Build the exit survey

      One question.

      Community Platform Manager (Sell It) 1 week

    4. 4

      Add save offers

      Pause, downgrade, workshop.

      Community Platform Manager (Sell It) 2 weeks

    5. 5

      Launch

      In Circle and Stripe.

      Community Platform Manager (Sell It) 1 week

    6. 6

      Review

      Saves by reason.

      Community Platform Manager (Sell It) monthly

    First result
    1 quarter
    Cost
    Bonus content costs
    Owner
    Community Platform Manager (Sell It)

    Smallest test

    Offer the annual plan to one cohort at day 45.

    Why it works

    At day 45, offer monthly members who attended a live session an annual plan with a bonus (a coaching replay pack or a live Q&A seat). At cancellation, ask one reason, then offer a pause, a cheaper plan or a matching workshop. Track saves by reason.

    Annual members churn less, and a reason-led save flow keeps members who leave for fixable reasons.

    Risks and how to handle them

    • Discounts cheapen the brand

      Use content bonuses, not price cuts.

    Evidence

    • HiringCommunity Platform Manager for Sell It, "the daily performance platform for ambitious real estate professionals" with "an ambitious 10x growth plan", moving "from a content library into a daily performance system". The role owns churn reporting including the "share of churn inside the first 90 days", a "systematic exit survey", an early-warning system for members with "14+ days with zero engagement" and "the monthly-to-annual conversion push".Source
  • 13

    Sell It serves ambitious agents at other brokerages and plans to grow tenfold, while the Growth team cold-calls agents in about 19 markets. Some Sell It members already admire the model and live in those markets.

    High impactMedium effort First result in 2 quarters Senior Strategic Growth Manag…

    First action

    Count Sell It members by state.

    How to measure it

    Pitches from Sell It opt-ins

    Now
    –
    Target
    20 a month
    By
    2 quarters

    Steps

    1. 1

      Size by market

      Members per expansion state.

      Senior Data Engineer 1 week

    2. 2

      Design opt-in

      Clear wording, off by default.

      Community Platform Manager (Sell It) 1 week

    3. 3

      Legal review

      Consent and data use.

      Corporate Counsel 2 weeks

    4. 4

      Route

      To the market's Strategic Growth Manager.

      Strategic Growth Partner 1 week

    5. 5

      Market sessions

      Live Q&A for members by region.

      Community Platform Manager (Sell It) monthly

    6. 6

      Measure

      Pitches and joins.

      Senior Data Engineer monthly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Senior Strategic Growth Manager

    Smallest test

    Add the opt-in to one market session.

    Why it works

    Add an optional "I'd like to hear about joining SERHANT." choice in Sell It onboarding and in market-specific live sessions; members who opt in go to their market's Strategic Growth Manager. Never use member data without that choice.

    Warm, opted-in agents convert far better than cold lists, and the offer adds value to Sell It instead of selling at members.

    Risks and how to handle them

    • Members feel targeted

      Keep it opt-in and never contact members who have not chosen it.

    Evidence

    • HiringCommunity Platform Manager for Sell It, "the daily performance platform for ambitious real estate professionals" with "an ambitious 10x growth plan", moving "from a content library into a daily performance system". The role owns churn reporting including the "share of churn inside the first 90 days", a "systematic exit survey", an early-warning system for members with "14+ days with zero engagement" and "the monthly-to-annual conversion push".Source
    • HiringStrategic Growth (agent recruiting) roles posted August 30, 2026 for NYC, the West Coast, Connecticut/New York State, the DMV, Florida, the Hamptons/Long Island, Minnesota, Northern California, Rhode Island, Utah, Boston, Chicago, Southern California and Arizona/Nevada, plus earlier posts for Pennsylvania, Colorado, Texas, Miami and the Midwest. Strategic Growth Partners "Cold-call, text, and email prospective candidates", "Schedule recruitment pitches for Strategic Growth Managers" and "Coordinate meetings for the VP of Growth in expansion markets"; they are "the first point of contact for all recruitment leads sent from our CEO".Source
    • HiringSenior Strategic Growth Manager (NYC): "Create personalized recruiting strategies tailored to individual agents' businesses", "Analyze local market trends, brokerage movement, and competitive intelligence", "Partner with Marketing to develop recruiting campaigns, events, and thought leadership initiatives" and "Develop referral networks that consistently generate high-quality recruiting opportunities".Source
  • 14

    Multimedia Producers are asked to track video performance, and the brand's pitch to agents is reach (11 million+ followers). Agents rarely see the numbers behind their own content.

    Medium impactMedium effort First result in 1 quarter Multimedia Producer

    First action

    Pull views for 20 agents' videos last month.

    How to measure it

    Report open rate

    Now
    –
    Target
    60%
    By
    2 quarters

    Steps

    1. 1

      Define metrics

      Views, saves, leads.

      Senior Data Engineer 1 week

    2. 2

      Pull data

      Platform APIs.

      Senior Data Engineer 1 month

    3. 3

      Design report

      One page.

      Graphic Designer (ID Lab) 1 week

    4. 4

      Send monthly

      Klaviyo or HubSpot.

      Senior Marketing Operations Coordinator monthly

    5. 5

      Use in recruiting

      Aggregated figures.

      Senior Strategic Growth Manager ongoing

    6. 6

      Review

      Which formats win.

      Multimedia Producer monthly

    First result
    1 quarter
    Cost
    Data engineering time
    Owner
    Multimedia Producer

    Smallest test

    Email 20 agents their numbers by hand.

    Why it works

    Send each agent a monthly one-page report: views of their listing films and social posts, top-performing clip, and leads attributed. Use aggregated results in recruiting ("our agents' listings got X views last month").

    Showing reach keeps agents and gives the Growth team proof instead of a promise.

    Risks and how to handle them

    • Low numbers disappoint

      Pair each report with one suggestion to improve.

    Evidence

    • HiringMultimedia Producers in Minnesota and Utah (posted September 29, 2026) produce "video property tours as well as social-first video content designed to amplify agent brands", optimise for Instagram, YouTube, Facebook and TikTok, and "Track and analyze video performance data to evaluate effectiveness".Source
    • News coverageChicago Sun-Times, October 2026: SERHANT. is "active in 20 states", has "more than 11 million followers across its social media platforms", and S.MPLE (launched 2024) gives agents AI tools "for lead generation, marketing and transaction management".Source
    • HiringSenior Marketing Operations Coordinator (posted September 23, 2026): "As our Studios footprint continues to expand across the country"; prepares "reporting on production volume, turnaround times, operational performance" and will "Support market launches".Source
    • HiringSenior Strategic Growth Manager (NYC): "Create personalized recruiting strategies tailored to individual agents' businesses", "Analyze local market trends, brokerage movement, and competitive intelligence", "Partner with Marketing to develop recruiting campaigns, events, and thought leadership initiatives" and "Develop referral networks that consistently generate high-quality recruiting opportunities".Source
  • 15

    Real visitors pass Core Web Vitals, but in Google's phone test the full-screen video takes 12 seconds to show and the page downloads 18.3 MB, most of it images and video, with weak caching. Agents and buyers on mobile data at open houses feel that.

    Medium impactMedium effort First result in 1 month Senior Full Stack Engineer

    First action

    Add a poster image to the hero video.

    How to measure it

    Homepage download size

    Now
    –
    Target
    Under 5 MB
    By
    60 days

    Steps

    1. 1

      Poster frame

      Still image first.

      Senior Full Stack Engineer 1 day

    2. 2

      Conditional video

      Only on fast connections.

      Senior Full Stack Engineer 2 days

    3. 3

      Compress images

      Modern formats and sizes.

      Senior Full Stack Engineer 1 week

    4. 4

      Cache

      Long lifetimes with Luxury Presence.

      Senior Full Stack Engineer 1 week

    5. 5

      Re-test

      PageSpeed mobile.

      Senior Full Stack Engineer 1 day

    6. 6

      Watch field data

      Chrome UX report monthly.

      Senior Full Stack Engineer monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior Full Stack Engineer

    Smallest test

    Ship the poster image this week.

    Why it works

    Serve a still poster first and the video only on fast connections, compress and resize the listing images, set long cache lifetimes for Luxury Presence assets, and re-test.

    A lighter page keeps passing as traffic grows and saves data for mobile visitors.

    Risks and how to handle them

    • The brand wants the video

      Keep it, just load it after the page is usable.

    Evidence

    • Google PageSpeedHomepage, mobile lab test: performance 54 (desktop 76); main content (a full-screen video) appears at 12.2s; the page downloads 18.3 MB, 17.2 MB of it images and video; caching could save 15 MB on repeat visits and image delivery 8 MB. Real Chrome visitors pass Core Web Vitals (LCP 2.3s, INP 178ms, CLS 0), with server response at 1.4s for real users. Accessibility 60: form fields without labels and buttons without accessible names.Source
  • 16

    Google's test finds form fields without labels and buttons without accessible names on the homepage. The contact, newsletter and joining forms are where leads come in.

    Medium impactLow effort First result in 1 month Senior Full Stack Engineer

    First action

    Run an accessibility check on the contact form.

    How to measure it

    Lighthouse accessibility

    Now
    –
    Target
    90+
    By
    60 days

    Steps

    1. 1

      Audit forms

      Contact, newsletter, joining.

      Senior Full Stack Engineer 1 day

    2. 2

      Add labels

      All fields.

      Senior Full Stack Engineer 2 days

    3. 3

      Name buttons

      Icons and menus.

      Senior Full Stack Engineer 2 days

    4. 4

      Fix contrast

      Calls to action.

      Graphic Designer (ID Lab) 2 days

    5. 5

      Screen reader test

      Each form.

      Senior Full Stack Engineer 1 day

    6. 6

      Re-test

      Lighthouse.

      Senior Full Stack Engineer 1 day

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior Full Stack Engineer

    Smallest test

    Fix the contact form first.

    Why it works

    Add labels and accessible names to every lead form, fix contrast on calls to action, and test with a screen reader.

    Accessible forms convert better for everyone and lower legal risk for a national brokerage.

    Risks and how to handle them

    • Theme limits

      Ask Luxury Presence for template fixes.

    Evidence

    • Google PageSpeedHomepage, mobile lab test: performance 54 (desktop 76); main content (a full-screen video) appears at 12.2s; the page downloads 18.3 MB, 17.2 MB of it images and video; caching could save 15 MB on repeat visits and image delivery 8 MB. Real Chrome visitors pass Core Web Vitals (LCP 2.3s, INP 178ms, CLS 0), with server response at 1.4s for real users. Accessibility 60: form fields without labels and buttons without accessible names.Source
    • Website checkThe site runs on Luxury Presence; the contact form offers "Joining SERHANT." as a topic next to buying, selling and renting; the domain has verified HubSpot and Klaviyo accounts and the "SERHANT. Selects" newsletter; email is protected with DMARC p=reject.Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    The new AI Creative Products lead is asked to give agents "more robust tools to create premium marketing on their own" at the brand's quality bar. Growth recruits on media; most agents in new markets will not get a full Studios shoot for every listing.

    High impactHigh effort First result in 3 quarters Senior Product Manager

    First action

    Pick the five assets agents request most from ID Lab.

    How to measure it

    Kit-launched listings

    Now
    –
    Target
    50% of new listings
    By
    3 quarters

    Steps

    1. 1

      Find top requests

      ID Lab and Studios intake.

      Senior Product Manager, AI Creative Products 2 weeks

    2. 2

      Design templates

      Brand-approved.

      Graphic Designer (ID Lab) 1 month

    3. 3

      Build generation

      Copy and layouts.

      Senior Full Stack Engineer 1 quarter

    4. 4

      Review tier

      Studios review above a price.

      Senior Product Manager, AI Creative Products 1 month

    5. 5

      Pilot

      Two new markets.

      Senior Product Manager, AI Creative Products 1 month

    6. 6

      Roll out

      All agents.

      Senior Product Manager, AI Creative Products 1 quarter

    7. 7

      Measure

      Time saved and usage.

      Senior Data Engineer monthly

    First result
    3 quarters
    Cost
    Product and engineering time
    Owner
    Senior Product Manager, AI Creative Products

    Smallest test

    Make one listing's kit by hand with templates.

    Why it works

    Build a kit in S.MPLE: upload photos and details, get brand-approved listing copy, a property website, social cuts and print pieces from ID Lab templates, with Studios review for higher-priced listings. Measure listings launched and time saved.

    It brings the SERHANT. look to every listing in every market, which is the promise recruits are buying.

    Risks and how to handle them

    • Quality slips

      Templates plus human review for top listings.

    Evidence

    • HiringSenior Product Manager, AI Creative Products (posted September 15, 2026, reporting to the CTO): products for ID Lab and Studios with two halves, making them "materially faster and more efficient" and "self-serve: giving SERHANT. agents more robust tools to create premium marketing on their own"; Studios also produces programming for "LISTED by SERHANT., our real estate media network".Source
    • HiringAgent Advisor, S.MPLE (posted September 8, 2026): "Contribute to month over month increased Agent adoption and engagement by a minimum 5%" of S.MPLE, "Manage 50+ incoming Agent requests", onboard new S.MPLE agents and help them "establish efficient daily habits" from day one.Source
    • News coverageHousingWire, October 6, 2026: SERHANT. entered Chicago "with 40+ agents and $600 million in trailing sales", founding agents came from @properties and Jameson Sotheby's, the firm "now operates in 20 markets with nearly 2,500 agents" and it cites S.MPLE as a key draw; Massachusetts, Texas, California and Colorado also launched in 2026.Source
    • News coverageChicago Sun-Times, October 2026: SERHANT. is "active in 20 states", has "more than 11 million followers across its social media platforms", and S.MPLE (launched 2024) gives agents AI tools "for lead generation, marketing and transaction management".Source
  • 18

    Studios produces programming for LISTED by SERHANT., the firm's real estate media network, and the brand reaches more than 11 million followers. A viewer who loves a featured home has no direct path to the agent or similar homes.

    High impactHigh effort First result in 3 quarters Video Producer

    First action

    Add a tracked property link to the next episode.

    How to measure it

    Leads per LISTED episode

    Now
    –
    Target
    30
    By
    3 quarters

    Steps

    1. 1

      Pick format

      Property page template.

      Video Producer (New Development) 2 weeks

    2. 2

      Build pages

      One per featured home.

      Senior Full Stack Engineer 1 month

    3. 3

      Tracked links

      Descriptions and comments.

      Multimedia Producer per episode

    4. 4

      Route leads

      To listing agent.

      Strategic Growth Partner 1 week

    5. 5

      Report

      Leads and showings per episode.

      Senior Data Engineer monthly

    6. 6

      Sell to developers

      Media plus leads.

      Video Producer (New Development) ongoing

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Video Producer (New Development)

    Smallest test

    Track one episode end to end.

    Why it works

    Give every episode a property page with a tour request, the listing agent and "homes like this" in the same market; add tracked links in descriptions and pinned comments; route leads to the agent with the episode noted.

    It turns audience into listing leads, the clearest proof to sellers and recruits that media sells homes.

    Risks and how to handle them

    • Viewers want entertainment, not sales

      Keep links in descriptions, not in the show.

    Evidence

    • HiringSenior Product Manager, AI Creative Products (posted September 15, 2026, reporting to the CTO): products for ID Lab and Studios with two halves, making them "materially faster and more efficient" and "self-serve: giving SERHANT. agents more robust tools to create premium marketing on their own"; Studios also produces programming for "LISTED by SERHANT., our real estate media network".Source
    • News coverageChicago Sun-Times, October 2026: SERHANT. is "active in 20 states", has "more than 11 million followers across its social media platforms", and S.MPLE (launched 2024) gives agents AI tools "for lead generation, marketing and transaction management".Source
    • HiringMultimedia Producers in Minnesota and Utah (posted September 29, 2026) produce "video property tours as well as social-first video content designed to amplify agent brands", optimise for Instagram, YouTube, Facebook and TikTok, and "Track and analyze video performance data to evaluate effectiveness".Source
  • 19

    SERHANT. now operates in 20 markets with nearly 2,500 agents and runs a newsroom, market-knowledge pages and a PR team that must build local reporter relationships in each new market.

    High impactMedium effort First result in 3 quarters VP

    First action

    Agree the five metrics with the data team.

    How to measure it

    Press mentions of the report

    Now
    –
    Target
    40 per edition
    By
    1 year

    Steps

    1. 1

      Pick metrics

      Five per state.

      VP, Communications 1 week

    2. 2

      Build data

      Transactions by state.

      Senior Data Engineer 2 months

    3. 3

      Write

      One page per state.

      VP, Communications 1 month

    4. 4

      Design

      ID Lab.

      Graphic Designer (ID Lab) 2 weeks

    5. 5

      Launch

      National and local press.

      VP, Communications 1 month

    6. 6

      Equip agents

      Shareable cards.

      Senior Marketing Operations Coordinator 2 weeks

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    VP, Communications

    Smallest test

    Publish one chart for New York.

    Why it works

    Publish a short luxury report per state twice a year (price bands, days on market, buyer origins, new development absorption) and give each market leader the local chapter to pitch. Link it from the state pages.

    Original local data earns press, links and seller calls, and gives agents a reason to call their sphere.

    Risks and how to handle them

    • Small samples in new markets

      Combine with public MLS data and say so.

    Evidence

    • News coverageHousingWire, October 6, 2026: SERHANT. entered Chicago "with 40+ agents and $600 million in trailing sales", founding agents came from @properties and Jameson Sotheby's, the firm "now operates in 20 markets with nearly 2,500 agents" and it cites S.MPLE as a key draw; Massachusetts, Texas, California and Colorado also launched in 2026.Source
    • HiringVP, Communications: "Design and implement a structured, repeatable PR process to support agents, major listings, and state-level initiatives", "Create standardized intake, evaluation, pitching, and amplification systems", give "Local Leaders and Brokers of Record" toolkits, and build relationships with reporters "in each new market the company enters".Source
    • Your websiteState and city pages (/massachusetts, /Illinois, /colorado, /rhode-island and about 40 more) are listing pages ("Luxury Properties In Massachusetts") with no recruiting section, all sharing one meta description ("Step into a world of elegance..."); the Rhode Island page title has no place name ("Discover Elegant Homes for Sale Exclusively at SERHANT."). /minnesota and /utah return 404. The footer lists licences in AZ, CA, CO, CT, FL, GA, IL, MA, MD, NC, NJ, NV, NY, PA, RI, SC, TX, VA and DC (checked October 21, 2026).Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 20

    The Brand Partnerships manager is asked for ideas "beyond traditional sponsorships", including custom products. Every closing is a moment buyers want design, moving and home services, and brands want those buyers.

    Medium impactMedium effort First result in 2 quarters Brand Partnerships & Activati…

    First action

    List five partner categories and two brands each.

    How to measure it

    Pack redemptions

    Now
    –
    Target
    30% of buyers
    By
    2 quarters

    Steps

    1. 1

      Pick categories

      Five.

      Brand Partnerships & Activation Manager 1 week

    2. 2

      Sign partners

      Offers and fees.

      Brand Partnerships & Activation Manager 1 quarter

    3. 3

      Design the pack

      ID Lab.

      Graphic Designer (ID Lab) 1 month

    4. 4

      Deliver

      At closing via agents.

      Agent Advisor (S.MPLE) ongoing

    5. 5

      Track

      Redemptions.

      Brand Partnerships & Activation Manager monthly

    6. 6

      Renew

      Yearly.

      Brand Partnerships & Activation Manager yearly

    First result
    2 quarters
    Cost
    Pack production
    Owner
    Brand Partnerships & Activation Manager

    Smallest test

    Run one partner offer in New York.

    Why it works

    Sign five partners (design, moving, art, smart home, insurance) for a closing gift pack and member-only offers, delivered by the agent, with partner revenue that funds the program.

    It makes agents look good at closing, earns referrals and gives partners a measurable audience.

    Risks and how to handle them

    • Referral fee rules

      Have counsel review payments to and from partners.

    Evidence

    • HiringBrand Partnerships & Activation Manager (posted September 9, 2026): partnerships "across SERHANT., Ryan Serhant, and our broader brand ecosystem", "creative ideas that go beyond traditional sponsorships", "custom products and merchandise".Source
    • News coverageHousingWire, October 6, 2026: SERHANT. entered Chicago "with 40+ agents and $600 million in trailing sales", founding agents came from @properties and Jameson Sotheby's, the firm "now operates in 20 markets with nearly 2,500 agents" and it cites S.MPLE as a key draw; Massachusetts, Texas, California and Colorado also launched in 2026.Source
  • 21

    The Growth team is asked to "Develop referral networks", and current agents know the top producers in their markets. A Studios shoot is valuable to agents and costs SERHANT. less than cash.

    Medium impactLow effort First result in 1 quarter Senior Strategic Growth Manag…

    First action

    Check referral rules with the Broker of Record in each state.

    How to measure it

    Referred joins

    Now
    –
    Target
    15% of joins
    By
    2 quarters

    Steps

    1. 1

      Check rules

      State licensing rules.

      Corporate Counsel 2 weeks

    2. 2

      Design reward

      Studios package.

      Senior Strategic Growth Manager 1 week

    3. 3

      Promote

      S.MPLE and meetings.

      Agent Advisor (S.MPLE) ongoing

    4. 4

      Track

      In the recruiting CRM.

      Strategic Growth Partner ongoing

    5. 5

      Deliver

      Schedule shoots.

      Senior Marketing Operations Coordinator ongoing

    6. 6

      Review

      Referrals by market.

      Senior Strategic Growth Manager quarterly

    First result
    1 quarter
    Cost
    Studios time
    Owner
    Senior Strategic Growth Manager

    Smallest test

    Announce it in one market.

    Why it works

    When an agent refers someone who joins, give the referrer a Studios package (a listing film or brand shoot). Promote it inside S.MPLE and at market meetings, and track referrals by market.

    Peer referrals are the cheapest recruits, and the reward shows off the brand's best benefit.

    Risks and how to handle them

    • Studios capacity

      Cap rewards per month per market.

    Evidence

    • HiringSenior Strategic Growth Manager (NYC): "Create personalized recruiting strategies tailored to individual agents' businesses", "Analyze local market trends, brokerage movement, and competitive intelligence", "Partner with Marketing to develop recruiting campaigns, events, and thought leadership initiatives" and "Develop referral networks that consistently generate high-quality recruiting opportunities".Source
    • HiringMultimedia Producers in Minnesota and Utah (posted September 29, 2026) produce "video property tours as well as social-first video content designed to amplify agent brands", optimise for Instagram, YouTube, Facebook and TikTok, and "Track and analyze video performance data to evaluate effectiveness".Source
    • HiringAgent Advisor, S.MPLE (posted September 8, 2026): "Contribute to month over month increased Agent adoption and engagement by a minimum 5%" of S.MPLE, "Manage 50+ incoming Agent requests", onboard new S.MPLE agents and help them "establish efficient daily habits" from day one.Source
  • 22

    Every state page ends with the same national press strip, which includes unrelated AI-industry headlines, and shares one meta description; the Rhode Island page title does not even name the state. A buyer or recruit in Boston sees nothing about SERHANT. in Boston.

    Low impactLow effort First result in 1 month Senior Marketing Operations C…

    First action

    Tag existing press items by state.

    How to measure it

    Search click-through on state pages

    Now
    –
    Target
    +15%
    By
    90 days

    Steps

    1. 1

      Tag press

      By state.

      Senior Marketing Operations Coordinator 1 day

    2. 2

      Filter the strip

      Per page.

      Senior Full Stack Engineer 2 days

    3. 3

      Remove off-topic

      Items not about SERHANT.

      Senior Marketing Operations Coordinator 1 hour

    4. 4

      Write titles

      All state pages.

      Senior Marketing Operations Coordinator 1 day

    5. 5

      Write descriptions

      Cities and specialties.

      Senior Marketing Operations Coordinator 1 day

    6. 6

      Monitor

      Search Console.

      Senior Marketing Operations Coordinator monthly

    First result
    1 month
    Cost
    $0
    Owner
    Senior Marketing Operations Coordinator

    Smallest test

    Fix the Rhode Island title today.

    Why it works

    Filter the press strip by state (Chicago coverage on the Illinois page), remove off-topic items, and write a unique title and description for each state page with the main cities named.

    Local press is local proof, and unique titles help each state page rank for its own searches.

    Risks and how to handle them

    • Thin press in new markets

      Fall back to national SERHANT. news only.

    Evidence

    • Your websiteState pages such as /massachusetts and /colorado end with the same national press strip, which mixes SERHANT. news with unrelated AI-industry headlines from outside sites, instead of local coverage.Source
    • Your websiteState and city pages (/massachusetts, /Illinois, /colorado, /rhode-island and about 40 more) are listing pages ("Luxury Properties In Massachusetts") with no recruiting section, all sharing one meta description ("Step into a world of elegance..."); the Rhode Island page title has no place name ("Discover Elegant Homes for Sale Exclusively at SERHANT."). /minnesota and /utah return 404. The footer lists licences in AZ, CA, CO, CT, FL, GA, IL, MA, MD, NC, NJ, NV, NY, PA, RI, SC, TX, VA and DC (checked October 21, 2026).Source
    • News coverageHousingWire, October 6, 2026: SERHANT. entered Chicago "with 40+ agents and $600 million in trailing sales", founding agents came from @properties and Jameson Sotheby's, the firm "now operates in 20 markets with nearly 2,500 agents" and it cites S.MPLE as a key draw; Massachusetts, Texas, California and Colorado also launched in 2026.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
Website review of serhant.com More example playbooks and reviews

More growth playbooks

Other companies we have researched, each read from what they are hiring for.

  • Articuler growth strategyAn AI professional networking platform that matches people by intent across 980M+ public profiles, curated directories and event lists…21 growth ideas
  • Mobbin growth strategyA design reference library of 621,500+ screens, flows, animations and UI elements from real mobile apps, web apps and sites, with AI…21 growth ideas
  • Reebok growth strategyAn American sportswear brand founded in 1895, selling training, running, basketball, court and classic shoes, apparel and accessories. Its…23 growth ideas
  • Litify growth strategyAn AI-native legal platform built on Salesforce: intake, matter, document, time and billing, spend management and analytics, with Litify…23 growth ideas
  • Mesmer growth strategyAgents plus Mesmer's own engineers that connect to an engineering org's code, tickets and CI, find the biggest delivery bottleneck each…22 growth ideas
  • Edgerun Industries growth strategyBuilds a powered hip exoskeleton for soldiers carrying combat loads: under 10 lb with batteries, 12+ hours on field-swappable drone…24 growth ideas
  • TryNearby growth strategyA done-for-you local creator service for restaurants. Every month it sends a new group of vetted nearby food creators to visit, film, edit…22 growth ideas
  • Juno Veterinary growth strategyFounder-owned, design-led veterinary clinics offering primary, urgent and surgical care for dogs and cats, plus 24/7 Virtual Care by…22 growth ideas

See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. SERHANT. did not commission, review or endorse it, and Programmable is not affiliated with SERHANT.. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how SERHANT. runs its business.

Something wrong, or do you represent SERHANT.? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Market recruiting pages (Minnesota and Utah first), refreshed recruiting claims, live careers feed, sitemap and blog URL clean-up, one-hour routing of joining enquiries, local state-page press.

  2. Days 31 to 6012 ideas

    Founding-agent films, the launch checklist, local blogs, PR intake, S.MPLE first 30 days, Sell It retention and opt-in pool, agent reach reports, homepage weight and form accessibility; partner pack and referral rewards.

  3. Days 61 to 903 ideas

    Commit to the big bets: a self-serve listing kit, LISTED as a lead source and the state luxury reports.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value media reach and cinematic listing content. The most cited problem: agents doing admin instead of selling.

  • A strong personal brand for agents
  • Listings that look like everyone else's
  • In their words: “personal brand”

Market

Competitive landscape

4 competitors compared: Compass, eXp Realty, Sotheby's International Realty affiliates and @properties Christie's International Real Estate.

  • Gap to exploit: Local recruiting proof in new markets
  • Compass: Less media-driven brand for individual agents
  • eXp Realty: Less luxury focus

Hiring signals

SERHANT. is hiring to recruit agents in about 19 markets at once: Strategic Growth Managers and Partners from NYC to Utah, Minnesota and the West Coast (ideas 1, 2, 6, 13, 21), backed by Multimedia Producers in new…

  • Senior Strategic Growth Manager (NYC): Market-specific recruiting strategy and campaigns with Marketing. Ideas 1, 2, 13.
  • Strategic Growth Partner (14 markets): First contact for recruiting leads; cold outreach by market. Ideas 1, 6.
  • Strategic Growth Manager (Utah): Recruiting in a market with no page on serhant.com. Idea 1.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
ProgrammableMarketing
ExamplesLeaderboardsProductsTermsPrivacyCookiesDPALegalContact

© 2026 AI-Powered Growth Intelligence