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  • The brief
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  • Idea portfolio
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  • This week · 6
  • This quarter · 10
  • Big bets · 3
  • Wildcards · 3
  • How we can help
Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. Skillz
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growth playbook · Oct 22, 2026

skillz.com (opens in a new tab)

Skillz growth playbook

Diagnosis

Skillz is rebuilding its growth engine around owned channels: a new lifecycle team for CRM and reactivation (whose post admits the channels are "flying blind"), a LiveOps product marketer for Blackout Bingo, a player research lead, a VP Analytics with holdout-based measurement, and a launch co-op covering every player surface including the website.

The website needs that attention: the Android download button returns a 404, the homepage is 45.7 MB and fails Core Web Vitals for real visitors, the sitemap is a 404, and the homepage figures differ from the company's current ones.

This playbook fixes those first, then builds a measured reactivation ladder, better opt-in, win-back email, margin scoreboards and a fairness report.

Growth Score

6/10

Biggest Opportunity

Turn owned channels into measured revenue: fewer, better sends to players who opted in, reactivation offers proven against holdouts, and web pages that convert brand searches.

Biggest Risk

Bonus-led reactivation can bring players back at negative NGR, and rivals such as AviaGames, Papaya and WorldWinner compete for the same casual cash-game players.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Fix the website's two broken player doors: a dead Android download button and a 45 MB homepage

    Click the Galaxy Store button on the homepage and confirm the 404 with the Android team.

    High impact First result in 2 weeks
  2. 2

    Restore the sitemap so the 310 how-to and game guides get found

    Open /wp-sitemap.xml and confirm the 404.

    High impact First result in 2 weeks
  3. 3

    Make the homepage numbers match the ones the company uses now, and mention FIRY

    Agree four homepage figures with finance and legal.

    Medium impact First result in 2 weeks

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 8 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 10Fill-ins · 9Reconsider · 0
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Skillz is hiring a lifecycle team and a launch co-op whose coverage matrix explicitly includes "the website", the surface "nobody covered". It shows: the "Available on Galaxy Store" button on the homepage and the players page returns a 404, so Android visitors have no working way to get the app from skillz.com; and the homepage loads 45.7 MB on a phone (eight looping game videos), with real visitors failing Core Web Vitals (LCP 4.2 s, INP 296 ms). Every lapsed player or ad viewer who searches "Skillz" lands here first.

    High impactLow effort First result in 2 weeks Head of Communications

    First action

    Click the Galaxy Store button on the homepage and confirm the 404 with the Android team.

    How to measure it

    Homepage download-button click rate

    Now
    –
    Target
    +30%
    By
    60 days

    Steps

    1. 1

      Confirm the link

      Get the current Android download URL.

      Android team 1 day

    2. 2

      Replace it

      Homepage and players page.

      Web team 1 hour

    3. 3

      Poster images

      One still per game video.

      Web team 2 days

    4. 4

      Lazy video

      Load on tap or when visible; compress each under 1 MB.

      Web team 1 week

    5. 5

      Meta description

      Write it and check link previews.

      Co-op, Platform Communications 1 hour

    6. 6

      Guard and measure

      Monthly link check in the launch matrix; clicks by platform and PageSpeed.

      Co-op, Platform Communications monthly

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Head of Communications

    Smallest test

    Fix the Galaxy Store link today and swap the hero video for a poster image.

    Why it works

    Replace the dead Galaxy Store link with the current Android download route, add a link check to the launch matrix, and rebuild the homepage media: one poster image per game, videos that load only on tap or when on screen, compressed under 1 MB each, and no autoplay on mobile data. Add a meta description and track download-button clicks by platform.

    A working Android path and a homepage that loads in under 2.5 s turn brand searches into installs instead of bounces, which lowers the cost of every user acquisition and reactivation campaign that ends on the site.

    Ready to use

    ChecklistWebsite launch-surface check

    [ ] Every store button returns 200 (App Store, Android route)
    [ ] Homepage under 5 MB on mobile
    [ ] No autoplay video on mobile data
    [ ] Meta description and preview image set
    [ ] Real-user LCP under 2.5 s, INP under 200 ms
    [ ] Download clicks tracked by platform

    Risks and how to handle them

    • Videos sell the games

      Keep them, but load them only when the visitor sees or taps them.

    • Android route changes again

      Check store links before every launch.

    Evidence

    • Your websiteHomepage (checked October 21, 2026): H1 "The home of competition"; counters "30M+ Active Players", "14K+ Game Developers", "4M+ Daily Tournaments" and "$100M+ Monthly Prizes"; download buttons for the App Store and "Available on Galaxy Store". The Galaxy Store link (also on /players/) returns HTTP 404. The page has no meta description, does not mention FIRY, and its News list ends at March 10, 2026.Source
    • Google PageSpeedHomepage on mobile (lab): performance 49, largest contentful paint 39.1 s, 45.7 MB over 190 requests, with eight looping game videos (for example dominoes-gold.mp4 at 7.4 MB and big-buck-hunter.mp4 at 7.5 MB). Real visitors fail Core Web Vitals: Chrome UX Report LCP p75 4.2 s and INP 296 ms. Desktop lab LCP is 1.3 s.Source
    • HiringCo-op, Platform Communications (Las Vegas, posted September 3, 2026): writes launch messaging across "in-app messaging, app store listings, user acquisition creative, email, push notifications, social media, Skillz News, help content, and the website"; maintains "the launch coverage matrix" and "notices the one nobody covered".Source
    • HiringSenior Manager, Lifecycle Marketing (CRM & Reactivation) (Las Vegas or remote US, posted August 19, 2026): "Our owned channels—push notifications, email, and reactivation campaigns—are our fastest levers for driving revenue, but they're flying blind: we can't track click-through on individual sends, attribute engagement across games, or even avoid spamming the same player three times for one campaign." The role owns CleverTap journeys and "holdout-audited incremental NGR per campaign".Source
  • 02

    The blog publishes acquisition content such as "How to Play Cross for Cash" and a complete Blackout Bingo guide, but robots.txt points to /wp-sitemap.xml, which returns 404, and /sitemap.xml redirects to the same 404.

    High impactLow effort First result in 2 weeks Web team

    First action

    Open /wp-sitemap.xml and confirm the 404.

    How to measure it

    Posts indexed

    Now
    –
    Target
    90% of 310
    By
    30 days

    Steps

    1. 1

      Confirm

      Sitemap URLs.

      Web team 1 hour

    2. 2

      Enable sitemap

      Core or plugin.

      Web team 1 hour

    3. 3

      Fix robots.txt

      Sitemap line.

      Web team 1 hour

    4. 4

      Submit

      Search Console.

      Web team 1 hour

    5. 5

      Descriptions

      Top 30 posts.

      Co-op, Platform Communications 1 week

    6. 6

      Measure

      Organic sessions to guides.

      Web team weekly

    First result
    2 weeks
    Cost
    $0
    Owner
    Web team

    Smallest test

    Enable the sitemap today.

    Why it works

    Re-enable the WordPress or SEO plugin sitemap, point robots.txt at it, submit it in Search Console, and add meta descriptions to the homepage and top posts.

    Players search for game tips and "how to win" queries; indexed guides bring new players at no media cost.

    Risks and how to handle them

    • Thin old posts indexed

      Noindex outdated news.

    Evidence

    • Your websiteSitemap and blog: robots.txt names /wp-sitemap.xml, which returns 404, and /sitemap.xml redirects to it. The WordPress API reports 310 posts and 26 pages. Recent posts include "How to Play Cross for Cash" (October 20, 2026), "Complete Guide to Blackout Bingo" (September 3) and "Inside the Skillz Facebook Community: How Players Get Exclusive Codes and Prizes" (August 20).Source
    • Your websiteHomepage (checked October 21, 2026): H1 "The home of competition"; counters "30M+ Active Players", "14K+ Game Developers", "4M+ Daily Tournaments" and "$100M+ Monthly Prizes"; download buttons for the App Store and "Available on Galaxy Store". The Galaxy Store link (also on /players/) returns HTTP 404. The page has no meta description, does not mention FIRY, and its News list ends at March 10, 2026.Source
    • HiringCo-op, Platform Communications (Las Vegas, posted September 3, 2026): writes launch messaging across "in-app messaging, app store listings, user acquisition creative, email, push notifications, social media, Skillz News, help content, and the website"; maintains "the launch coverage matrix" and "notices the one nobody covered".Source
  • 03

    The homepage says "4M+ Daily Tournaments" and "30M+ Active Players"; current job posts say "800,000+ daily tournaments", "$7.5 billion in lifetime prizes" and "90 million registered users". The homepage also never mentions FIRY, the parent since June 2026.

    Medium impactLow effort First result in 2 weeks Head of Communications

    First action

    Agree four homepage figures with finance and legal.

    How to measure it

    Mismatched public figures

    Now
    –
    Target
    0
    By
    30 days

    Steps

    1. 1

      Agree figures

      Four, dated.

      Head of Communications 1 week

    2. 2

      Legal check

      Claims.

      Legal 3 days

    3. 3

      Update counters

      Homepage.

      Web team 1 hour

    4. 4

      Add FIRY line

      With links.

      Web team 1 hour

    5. 5

      Refresh news

      Latest items.

      Co-op, Platform Communications 1 day

    6. 6

      Review

      Each quarter.

      Head of Communications quarterly

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Head of Communications

    Smallest test

    Update the counters this week.

    Why it works

    Replace the counters with the figures the company stands behind today, with a date, add a short "Part of FIRY" line with links to the parent and investor pages, and refresh the News list.

    Consistent, current figures build trust with players, developers and investors, and avoid questions about which number is right.

    Risks and how to handle them

    • Lower-looking numbers

      Lead with lifetime prizes paid.

    Evidence

    • Your websiteHomepage (checked October 21, 2026): H1 "The home of competition"; counters "30M+ Active Players", "14K+ Game Developers", "4M+ Daily Tournaments" and "$100M+ Monthly Prizes"; download buttons for the App Store and "Available on Galaxy Store". The Galaxy Store link (also on /players/) returns HTTP 404. The page has no meta description, does not mention FIRY, and its News list ends at March 10, 2026.Source
    • HiringSkillz's description in its job posts: "the competition infrastructure platform that powers real-money, skill-based tournaments inside mobile games", "part of FIRY" alongside RZR, "our AI-driven ad network", and Beamable, "our backend and LiveOps platform"; "800,000+ daily tournaments. $7.5 billion in lifetime prizes paid to players. 90 million registered users."Source
    • News coverageSkillz Inc. renamed itself Firy Inc. effective June 18, 2026 and trades on the NYSE as FIRY; Skillz, RZR and Beamable keep their own names and brands.Source
  • 04

    The co-op maintains a launch coverage matrix across ten surfaces including the website, and the blog already writes "How to Play" guides. Game launches should each get a findable page.

    Medium impactLow effort First result in 1 month Co op

    First action

    Add "website page" and "how-to post" rows to the matrix.

    How to measure it

    Launches with a page on day one

    Now
    –
    Target
    100%
    By
    1 quarter

    Steps

    1. 1

      Add rows

      Matrix.

      Co-op, Platform Communications 1 hour

    2. 2

      Template

      Game page.

      Web team 1 week

    3. 3

      Write guides

      Per launch.

      Co-op, Platform Communications per launch

    4. 4

      Link

      Homepage and in-app.

      Co-op, Platform Communications per launch

    5. 5

      Track

      Visits and downloads.

      Web team per launch

    6. 6

      Review

      Post-launch.

      Head of Communications per launch

    First result
    1 month
    Cost
    Staff time only
    Owner
    Co op, Platform Communications

    Smallest test

    Do it for the next launch.

    Why it works

    For each new game or feature, publish a game page and a how-to guide on launch day, linked from the homepage carousel and the in-app message.

    Launch-day pages capture search demand from players who saw the ad or notification.

    Risks and how to handle them

    • Too many pages

      One page per game, updated with features.

    Evidence

    • HiringCo-op, Platform Communications (Las Vegas, posted September 3, 2026): writes launch messaging across "in-app messaging, app store listings, user acquisition creative, email, push notifications, social media, Skillz News, help content, and the website"; maintains "the launch coverage matrix" and "notices the one nobody covered".Source
    • Your websiteSitemap and blog: robots.txt names /wp-sitemap.xml, which returns 404, and /sitemap.xml redirects to it. The WordPress API reports 310 posts and 26 pages. Recent posts include "How to Play Cross for Cash" (October 20, 2026), "Complete Guide to Blackout Bingo" (September 3) and "Inside the Skillz Facebook Community: How Players Get Exclusive Codes and Prizes" (August 20).Source
    • Your websiteHomepage (checked October 21, 2026): H1 "The home of competition"; counters "30M+ Active Players", "14K+ Game Developers", "4M+ Daily Tournaments" and "$100M+ Monthly Prizes"; download buttons for the App Store and "Available on Galaxy Store". The Galaxy Store link (also on /players/) returns HTTP 404. The page has no meta description, does not mention FIRY, and its News list ends at March 10, 2026.Source
  • 05

    The lifecycle post says Skillz cannot "avoid spamming the same player three times for one campaign". Every duplicate send costs opt-ins, which the team treats as a finite asset.

    High impactLow effort First result in 1 month Senior Manager

    First action

    Count players who got the same campaign more than once last week.

    How to measure it

    Opt-outs per 1,000 sends

    Now
    –
    Target
    -30%
    By
    60 days

    Steps

    1. 1

      Measure duplicates

      Last week.

      Analytics 1 day

    2. 2

      Daily cap

      Per player.

      Senior Associate Lifecycle CRM 2 days

    3. 3

      De-dup list

      Per campaign.

      Senior Associate Lifecycle CRM 2 days

    4. 4

      Log opt-outs

      By campaign.

      Senior Associate Lifecycle CRM 1 day

    5. 5

      Report

      Weekly.

      Senior Manager, Lifecycle Marketing (CRM & Reactivation) weekly

    6. 6

      Hand over

      To CleverTap rules.

      Lifecycle Marketing Manager (CRM & Reactivation) 1 quarter

    First result
    1 month
    Cost
    Staff time only
    Owner
    Senior Manager, Lifecycle Marketing (CRM & Reactivation)

    Smallest test

    Cap one campaign this week.

    Why it works

    Until journeys move to CleverTap, apply a daily cap per player and a campaign-level de-duplication list, and log opt-outs per campaign.

    Fewer duplicate notifications protect opt-in rates, which every future campaign depends on.

    Risks and how to handle them

    • Lower short-term volume

      Track revenue per send, not sends.

    Evidence

    • HiringSenior Manager, Lifecycle Marketing (CRM & Reactivation) (Las Vegas or remote US, posted August 19, 2026): "Our owned channels—push notifications, email, and reactivation campaigns—are our fastest levers for driving revenue, but they're flying blind: we can't track click-through on individual sends, attribute engagement across games, or even avoid spamming the same player three times for one campaign." The role owns CleverTap journeys and "holdout-audited incremental NGR per campaign".Source
    • HiringLifecycle Marketing Manager (CRM & Reactivation) (Bengaluru, posted September 11, 2026) and Senior Associate Lifecycle CRM (October 8): "above-30% bonuses reserved for genuine reactivation, framed as rare and limited"; "a reactivated user arriving on bonus cash can be NGR-negative"; "treats notification volume as a finite asset"; experience with "double-dialogue opt-in patterns and the constraints of iOS re-enablement".Source
  • 06

    The players page features a quote about feeling "like an addict needing my fix". For a real-money platform, that quote works against the fairness and safety message the page is built around.

    Medium impactLow effort First result in 1 week Lead

    First action

    Collect five new quotes from the player panel.

    How to measure it

    Players page to download

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Remove quote

      Today.

      Web team 1 hour

    2. 2

      Collect quotes

      Player panel.

      Lead, Consumer & Player Research and Insights 1 week

    3. 3

      Consent

      Written opt-in.

      Legal 1 week

    4. 4

      Publish

      New quotes.

      Web team 1 day

    5. 5

      Add link

      Responsible play.

      Web team 1 hour

    6. 6

      Review

      Quarterly.

      Lead, Consumer & Player Research and Insights quarterly

    First result
    1 week
    Cost
    $0
    Owner
    Lead, Consumer & Player Research and Insights

    Smallest test

    Remove the quote today.

    Why it works

    Replace it with opt-in quotes about fair matches, withdrawals and favorite games, and add a visible link to responsible play tools near the testimonials.

    Trust is the main reason people deposit; the page should reinforce it.

    Risks and how to handle them

    • Fewer quotes for a while

      Show three strong ones.

    Evidence

    • Your websitePlayers page: "Skillz Rewardz" offers "100% deposit match, white-glove service, near-instant withdrawals, free tournament entries"; the prize store shows a Porsche Carrera at "9.55B Ticketz"; one featured player quote jokes about feeling "like an addict needing my fix".Source
    • Your websiteHomepage FAQ: "All Skillz games are free to download and play"; non-paying players compete for "Zs" and tickets redeemable in the prize store; other questions include "Does Skillz use bots?" and "How do I know the competition is fair?".Source
    • HiringLead, Consumer & Player Research and Insights (Las Vegas, posted August 6, 2026): build "a recurring Voice of the Player program, including pulse surveys, player panels", uncover "churn drivers", and validate "promotions, prize structures, and player economics before launch".Source

This quarter 10

The core plays for the next three months.

  • 07

    The lifecycle team must reserve above-30% bonuses for genuine reactivation and knows a player returning on bonus cash can be NGR-negative. Reactivation needs proof per offer.

    High impactMedium effort First result in 1 quarter Lifecycle Marketing Manager

    First action

    Define three lapsed cohorts.

    How to measure it

    Reactivation incremental NGR

    Now
    –
    Target
    positive on every step
    By
    2 quarters

    Steps

    1. 1

      Define cohorts

      Days inactive and value.

      Lifecycle Marketing Manager (CRM & Reactivation) 1 week

    2. 2

      Design ladder

      Three steps.

      Lifecycle Marketing Manager (CRM & Reactivation) 1 week

    3. 3

      Holdouts

      Reserved at send.

      Analytics 1 week

    4. 4

      Run

      Four weeks.

      Senior Associate Lifecycle CRM 1 month

    5. 5

      Read

      Incremental NGR.

      VP Analytics 1 week

    6. 6

      Keep or retire

      Each step.

      Senior Manager, Lifecycle Marketing (CRM & Reactivation) monthly

    First result
    1 quarter
    Cost
    Bonus costs
    Owner
    Lifecycle Marketing Manager (CRM & Reactivation)

    Smallest test

    Run the no-bonus step against a holdout.

    Why it works

    Segment lapsed players by days inactive and past value, test a ladder (no-bonus message, small free entry, capped bonus) against a held-out group, and keep only steps with positive incremental NGR. Exclude perpetual reactivators.

    It finds the cheapest offer that brings each player back and stops paying players who would return anyway.

    Risks and how to handle them

    • Players learn to lapse for bonuses

      Exclude repeat reactivators.

    Evidence

    • HiringLifecycle Marketing Manager (CRM & Reactivation) (Bengaluru, posted September 11, 2026) and Senior Associate Lifecycle CRM (October 8): "above-30% bonuses reserved for genuine reactivation, framed as rare and limited"; "a reactivated user arriving on bonus cash can be NGR-negative"; "treats notification volume as a finite asset"; experience with "double-dialogue opt-in patterns and the constraints of iOS re-enablement".Source
    • HiringSenior Manager, Lifecycle Marketing (CRM & Reactivation) (Las Vegas or remote US, posted August 19, 2026): "Our owned channels—push notifications, email, and reactivation campaigns—are our fastest levers for driving revenue, but they're flying blind: we can't track click-through on individual sends, attribute engagement across games, or even avoid spamming the same player three times for one campaign." The role owns CleverTap journeys and "holdout-audited incremental NGR per campaign".Source
    • HiringVP Analytics (Bengaluru, posted August 17, 2026): build "a single source of truth: the metric dictionary"; "Specify and land the lifecycle marker that install-to-second-payment, install-to-stable and CAC-to-stable all depend on"; make "holdout-based incrementality" the default for campaigns and promos. A Senior Manager Analytics was posted October 14.Source
  • 08

    The team needs experience with double-dialogue opt-in and iOS re-enablement. Players who decline the system prompt are hard to win back.

    High impactMedium effort First result in 1 quarter Senior Associate Lifecycle CRM

    First action

    Measure today's opt-in rate by game.

    How to measure it

    New-player push opt-in

    Now
    –
    Target
    +15 points
    By
    1 quarter

    Steps

    1. 1

      Baseline

      By game.

      Analytics 1 week

    2. 2

      Design prompt

      Two steps.

      Product Design 1 week

    3. 3

      Build

      SDK.

      Engineering 1 month

    4. 4

      Test

      A/B.

      Senior Associate Lifecycle CRM 1 month

    5. 5

      Re-enable flow

      For decliners.

      Senior Associate Lifecycle CRM 1 month

    6. 6

      Roll out

      All titles.

      Lifecycle Marketing Manager (CRM & Reactivation) 1 quarter

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Senior Associate Lifecycle CRM

    Smallest test

    Test on Blackout Bingo first.

    Why it works

    Show an in-app pre-prompt after a player's first win or tournament entry ("Get notified when your results are in"), and only then the system prompt; for players who declined, offer a settings shortcut at the next big moment.

    Asking when the benefit is clear raises opt-in, which every lifecycle program depends on.

    Risks and how to handle them

    • Developer titles differ

      Make it an SDK option.

    Evidence

    • HiringLifecycle Marketing Manager (CRM & Reactivation) (Bengaluru, posted September 11, 2026) and Senior Associate Lifecycle CRM (October 8): "above-30% bonuses reserved for genuine reactivation, framed as rare and limited"; "a reactivated user arriving on bonus cash can be NGR-negative"; "treats notification volume as a finite asset"; experience with "double-dialogue opt-in patterns and the constraints of iOS re-enablement".Source
    • HiringSenior Manager, Lifecycle Marketing (CRM & Reactivation) (Las Vegas or remote US, posted August 19, 2026): "Our owned channels—push notifications, email, and reactivation campaigns—are our fastest levers for driving revenue, but they're flying blind: we can't track click-through on individual sends, attribute engagement across games, or even avoid spamming the same player three times for one campaign." The role owns CleverTap journeys and "holdout-audited incremental NGR per campaign".Source
  • 09

    Email is one of the owned channels the team must make accountable. A lapsed player's best reason to return is the game they played, and the site has pages and guides per game.

    High impactMedium effort First result in 1 quarter Senior Manager

    First action

    Build one template for Blackout Bingo lapsed players.

    How to measure it

    Click-to-play rate

    Now
    –
    Target
    +25%
    By
    1 quarter

    Steps

    1. 1

      Template

      Per game.

      Senior Associate Lifecycle CRM 1 week

    2. 2

      Deep links

      With fallback.

      Engineering 2 weeks

    3. 3

      Holdout

      Control group.

      Analytics 1 week

    4. 4

      Send

      Weekly cohorts.

      Senior Associate Lifecycle CRM weekly

    5. 5

      Read

      Incremental NGR.

      VP Analytics monthly

    6. 6

      Extend

      Other games.

      Lifecycle Marketing Manager (CRM & Reactivation) 1 quarter

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Senior Manager, Lifecycle Marketing (CRM & Reactivation)

    Smallest test

    Send to one cohort.

    Why it works

    Send win-back emails featuring the player's last game, a tip from the how-to guide and a deep link that opens the app, falling back to the fixed download page.

    Personal, useful emails earn clicks without bonuses, and working fallbacks stop lost installs.

    Risks and how to handle them

    • Deliverability

      Warm up and monitor spam rates.

    Builds on

    Evidence

    • HiringSenior Manager, Lifecycle Marketing (CRM & Reactivation) (Las Vegas or remote US, posted August 19, 2026): "Our owned channels—push notifications, email, and reactivation campaigns—are our fastest levers for driving revenue, but they're flying blind: we can't track click-through on individual sends, attribute engagement across games, or even avoid spamming the same player three times for one campaign." The role owns CleverTap journeys and "holdout-audited incremental NGR per campaign".Source
    • Your websiteSitemap and blog: robots.txt names /wp-sitemap.xml, which returns 404, and /sitemap.xml redirects to it. The WordPress API reports 310 posts and 26 pages. Recent posts include "How to Play Cross for Cash" (October 20, 2026), "Complete Guide to Blackout Bingo" (September 3) and "Inside the Skillz Facebook Community: How Players Get Exclusive Codes and Prizes" (August 20).Source
    • Your websiteHomepage (checked October 21, 2026): H1 "The home of competition"; counters "30M+ Active Players", "14K+ Game Developers", "4M+ Daily Tournaments" and "$100M+ Monthly Prizes"; download buttons for the App Store and "Available on Galaxy Store". The Galaxy Store link (also on /players/) returns HTTP 404. The page has no meta description, does not mention FIRY, and its News list ends at March 10, 2026.Source
  • 10

    The Blackout Bingo PMM is measured on event margin and the count of events at negative margin, and must be willing to kill a popular event.

    High impactMedium effort First result in 1 quarter Product Marketing Manager

    First action

    List last month's events with margin.

    How to measure it

    Negative-margin events

    Now
    –
    Target
    -50%
    By
    1 quarter

    Steps

    1. 1

      List events

      Last month.

      Product Marketing Manager (Blackout Bingo LiveOps) 1 week

    2. 2

      Build scoreboard

      Weekly.

      Analytics 2 weeks

    3. 3

      Flag

      Negative margin.

      Product Marketing Manager (Blackout Bingo LiveOps) weekly

    4. 4

      Replace

      Tested formats.

      Senior Product Marketing Associate monthly

    5. 5

      Tell players

      Why events change.

      Co-op, Platform Communications per change

    6. 6

      Review

      Weekly LiveOps review.

      Product Marketing Manager (Blackout Bingo LiveOps) weekly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Product Marketing Manager (Blackout Bingo LiveOps)

    Smallest test

    Retire one negative-margin event.

    Why it works

    Build a weekly scoreboard of every event: collection, prizes, margin and incremental NGR versus holdout, flag negative-margin events, and replace them with tested formats.

    Visible margins make retirement decisions fast and defensible.

    Risks and how to handle them

    • Player backlash

      Announce replacements before removal.

    Evidence

    • HiringProduct Marketing Manager (Bengaluru, posted August 19, 2026): owns "the Blackout Bingo LiveOps calendar end to end", accountable for "incremental NGR per campaign (holdout-audited), event margin (collection vs prizes), and the count of events running at negative margin"; holds a "30% standard bonus cap" and must be "Willing to kill a popular event".Source
    • HiringVP Analytics (Bengaluru, posted August 17, 2026): build "a single source of truth: the metric dictionary"; "Specify and land the lifecycle marker that install-to-second-payment, install-to-stable and CAC-to-stable all depend on"; make "holdout-based incrementality" the default for campaigns and promos. A Senior Manager Analytics was posted October 14.Source
  • 11

    The new research lead will build pulse surveys and panels to find churn drivers. The lifecycle team needs those reasons to choose win-back messages.

    High impactMedium effort First result in 1 quarter Lead

    First action

    Write the three questions.

    How to measure it

    Exit pulse responses

    Now
    –
    Target
    5,000 a month
    By
    1 quarter

    Steps

    1. 1

      Questions

      Three.

      Lead, Consumer & Player Research and Insights 1 week

    2. 2

      Trigger

      Day 14.

      Senior Associate Lifecycle CRM 1 week

    3. 3

      Code reasons

      Monthly.

      Lead, Consumer & Player Research and Insights monthly

    4. 4

      Map messages

      Per reason.

      Lifecycle Marketing Manager (CRM & Reactivation) 2 weeks

    5. 5

      Test

      Against generic.

      Analytics 1 month

    6. 6

      Report

      To product.

      Lead, Consumer & Player Research and Insights monthly

    First result
    1 quarter
    Cost
    Survey tool
    Owner
    Lead, Consumer & Player Research and Insights

    Smallest test

    Send the pulse to 2,000 lapsed players.

    Why it works

    Send a three-question exit pulse to players at 14 days inactive, code the reasons, and route each reason to a matching win-back message.

    Messages that answer the actual reason for leaving work better than generic bonuses.

    Risks and how to handle them

    • Low response

      Offer Zs, not cash.

    Evidence

    • HiringLead, Consumer & Player Research and Insights (Las Vegas, posted August 6, 2026): build "a recurring Voice of the Player program, including pulse surveys, player panels", uncover "churn drivers", and validate "promotions, prize structures, and player economics before launch".Source
    • HiringLifecycle Marketing Manager (CRM & Reactivation) (Bengaluru, posted September 11, 2026) and Senior Associate Lifecycle CRM (October 8): "above-30% bonuses reserved for genuine reactivation, framed as rare and limited"; "a reactivated user arriving on bonus cash can be NGR-negative"; "treats notification volume as a finite asset"; experience with "double-dialogue opt-in patterns and the constraints of iOS re-enablement".Source
  • 12

    Skillz Rewardz offers deposit matches, white-glove service and faster withdrawals at higher tiers. Players who can see how close they are to the next tier have a reason to keep playing.

    High impactMedium effort First result in 1 quarter VIP team

    First action

    Check how many players are within 10% of the next tier.

    How to measure it

    Players reaching a new tier

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Size

      Players near a tier.

      Analytics 1 week

    2. 2

      Design

      Progress bar.

      Product Design 2 weeks

    3. 3

      Messages

      Near-tier prompts.

      Senior Associate Lifecycle CRM 2 weeks

    4. 4

      Holdout

      Control.

      Analytics 1 week

    5. 5

      Launch

      All titles.

      VIP team 1 month

    6. 6

      Read

      Incremental NGR.

      VP Analytics monthly

    First result
    1 quarter
    Cost
    Product time
    Owner
    VIP team

    Smallest test

    Send near-tier messages to one cohort.

    Why it works

    Add tier progress to the app home and to lifecycle messages ("2 tournaments to Gold"), and test it against a holdout.

    Progress toward a goal is a strong engagement driver that costs no bonus.

    Risks and how to handle them

    • Encourages excessive play

      Apply responsible-play limits to prompts.

    Evidence

    • Your websitePlayers page: "Skillz Rewardz" offers "100% deposit match, white-glove service, near-instant withdrawals, free tournament entries"; the prize store shows a Porsche Carrera at "9.55B Ticketz"; one featured player quote jokes about feeling "like an addict needing my fix".Source
    • HiringSenior Manager, Lifecycle Marketing (CRM & Reactivation) (Las Vegas or remote US, posted August 19, 2026): "Our owned channels—push notifications, email, and reactivation campaigns—are our fastest levers for driving revenue, but they're flying blind: we can't track click-through on individual sends, attribute engagement across games, or even avoid spamming the same player three times for one campaign." The role owns CleverTap journeys and "holdout-audited incremental NGR per campaign".Source
  • 13

    Skillz runs a Facebook community where players get exclusive codes. Facebook reach is rented; push and email are owned.

    Medium impactLow effort First result in 1 quarter Senior Product Marketing Asso…

    First action

    Count community members versus app opt-ins.

    How to measure it

    Opt-ins via codes

    Now
    –
    Target
    10,000
    By
    1 quarter

    Steps

    1. 1

      Count

      Members and opt-ins.

      Senior Product Marketing Associate 1 week

    2. 2

      Design codes

      Opt-in to redeem.

      Senior Product Marketing Associate 1 week

    3. 3

      Build

      Redemption check.

      Engineering 2 weeks

    4. 4

      Post

      In the community.

      Social team weekly

    5. 5

      Track

      Opt-ins.

      Senior Associate Lifecycle CRM weekly

    6. 6

      Review

      Monthly.

      Senior Manager, Lifecycle Marketing (CRM & Reactivation) monthly

    First result
    1 quarter
    Cost
    Code rewards
    Owner
    Senior Product Marketing Associate

    Smallest test

    Run one code drop.

    Why it works

    Give community codes that unlock only after the player enables notifications or email in the app, and track redemptions as opt-ins.

    It converts the most engaged fans into reachable players without extra spend.

    Risks and how to handle them

    • Codes leak

      Single-use codes.

    Evidence

    • Your websiteSitemap and blog: robots.txt names /wp-sitemap.xml, which returns 404, and /sitemap.xml redirects to it. The WordPress API reports 310 posts and 26 pages. Recent posts include "How to Play Cross for Cash" (October 20, 2026), "Complete Guide to Blackout Bingo" (September 3) and "Inside the Skillz Facebook Community: How Players Get Exclusive Codes and Prizes" (August 20).Source
    • HiringLifecycle Marketing Manager (CRM & Reactivation) (Bengaluru, posted September 11, 2026) and Senior Associate Lifecycle CRM (October 8): "above-30% bonuses reserved for genuine reactivation, framed as rare and limited"; "a reactivated user arriving on bonus cash can be NGR-negative"; "treats notification volume as a finite asset"; experience with "double-dialogue opt-in patterns and the constraints of iOS re-enablement".Source
  • 14

    Guides such as "Complete Guide to Blackout Bingo" exist for some games. Players search for tips for the game they just installed or saw in an ad.

    Medium impactLow effort First result in 1 quarter Co op

    First action

    List the top 15 games without a guide.

    How to measure it

    Guide sessions

    Now
    –
    Target
    +100%
    By
    2 quarters

    Steps

    1. 1

      List games

      Top 15.

      Co-op, Platform Communications 1 day

    2. 2

      Write

      Two a week.

      Co-op, Platform Communications 2 months

    3. 3

      Link

      Game pages and listings.

      Co-op, Platform Communications ongoing

    4. 4

      Index

      After sitemap fix.

      Web team 1 day

    5. 5

      Measure

      Sessions and installs.

      Web team monthly

    6. 6

      Refresh

      Twice a year.

      Co-op, Platform Communications 6 months

    First result
    1 quarter
    Cost
    Writing time
    Owner
    Co op, Platform Communications

    Smallest test

    Write one guide this week.

    Why it works

    Write a guide for each of the top 15 games, link it from the game page and app store description, and refresh twice a year.

    Guides convert curious searchers into players and help new players win early, which supports retention.

    Risks and how to handle them

    • Developer approval

      Share drafts with each studio.

    Builds on

    Evidence

    • Your websiteSitemap and blog: robots.txt names /wp-sitemap.xml, which returns 404, and /sitemap.xml redirects to it. The WordPress API reports 310 posts and 26 pages. Recent posts include "How to Play Cross for Cash" (October 20, 2026), "Complete Guide to Blackout Bingo" (September 3) and "Inside the Skillz Facebook Community: How Players Get Exclusive Codes and Prizes" (August 20).Source
    • HiringCo-op, Platform Communications (Las Vegas, posted September 3, 2026): writes launch messaging across "in-app messaging, app store listings, user acquisition creative, email, push notifications, social media, Skillz News, help content, and the website"; maintains "the launch coverage matrix" and "notices the one nobody covered".Source
    • Your websiteHomepage (checked October 21, 2026): H1 "The home of competition"; counters "30M+ Active Players", "14K+ Game Developers", "4M+ Daily Tournaments" and "$100M+ Monthly Prizes"; download buttons for the App Store and "Available on Galaxy Store". The Galaxy Store link (also on /players/) returns HTTP 404. The page has no meta description, does not mention FIRY, and its News list ends at March 10, 2026.Source
  • 15

    The VP Analytics must define the lifecycle marker behind install-to-second-payment and CAC-to-stable. Lifecycle, LiveOps and UA need one target to plan against.

    High impactMedium effort First result in 1 quarter VP Analytics

    First action

    Write the definition.

    How to measure it

    Install-to-second-payment

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Define

      Metric dictionary.

      VP Analytics 2 weeks

    2. 2

      Build

      Snowflake model.

      Data Engineer 1 month

    3. 3

      Report

      Weekly.

      Senior Manager Analytics weekly

    4. 4

      Set targets

      Per team.

      VP Analytics 1 month

    5. 5

      Review

      Leadership ritual.

      VP Analytics weekly

    6. 6

      Audit

      Definitions.

      VP Analytics quarterly

    First result
    1 quarter
    Cost
    Analyst time
    Owner
    VP Analytics

    Smallest test

    Report the metric for last quarter.

    Why it works

    Define the marker in the metric dictionary, report it weekly by channel and game, and set each team's campaigns against it.

    A shared outcome stops teams optimizing opens or participation instead of value.

    Risks and how to handle them

    • Gaming the metric

      Pair it with margin guardrails.

    Evidence

    • HiringVP Analytics (Bengaluru, posted August 17, 2026): build "a single source of truth: the metric dictionary"; "Specify and land the lifecycle marker that install-to-second-payment, install-to-stable and CAC-to-stable all depend on"; make "holdout-based incrementality" the default for campaigns and promos. A Senior Manager Analytics was posted October 14.Source
    • HiringSenior Manager, Lifecycle Marketing (CRM & Reactivation) (Las Vegas or remote US, posted August 19, 2026): "Our owned channels—push notifications, email, and reactivation campaigns—are our fastest levers for driving revenue, but they're flying blind: we can't track click-through on individual sends, attribute engagement across games, or even avoid spamming the same player three times for one campaign." The role owns CleverTap journeys and "holdout-audited incremental NGR per campaign".Source
    • HiringProduct Marketing Manager (Bengaluru, posted August 19, 2026): owns "the Blackout Bingo LiveOps calendar end to end", accountable for "incremental NGR per campaign (holdout-audited), event margin (collection vs prizes), and the count of events running at negative margin"; holds a "30% standard bonus cap" and must be "Willing to kill a popular event".Source
  • 16

    Email is one of the channels the lifecycle team must make accountable, and real-money players are a target for messages that pretend to come from the platform.

    Medium impactLow effort First result in 1 quarter Senior Manager

    First action

    Review the last 30 days of DMARC reports.

    How to measure it

    Lifecycle email inbox rate

    Now
    –
    Target
    +5 points
    By
    1 quarter

    Steps

    1. 1

      Review reports

      All senders.

      IT 1 week

    2. 2

      Fix senders

      SPF and DKIM.

      IT 2 weeks

    3. 3

      Quarantine

      Partial rollout.

      IT 1 month

    4. 4

      Reject

      Full policy.

      IT 1 month

    5. 5

      Brand logo

      Where supported.

      IT 1 month

    6. 6

      Monitor

      Deliverability.

      Senior Associate Lifecycle CRM weekly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Manager, Lifecycle Marketing (CRM & Reactivation)

    Smallest test

    Fix one unauthenticated sender.

    Why it works

    Review the DMARC reports already being collected, make sure every legitimate sender is authenticated, keep the policy at enforcement, and add brand logos in inboxes where supported.

    Enforced authentication improves inbox placement and protects players' trust in emails from Skillz.

    Risks and how to handle them

    • Blocking real mail

      Move in steps and watch reports.

    Evidence

    • DNS checkPublic email authentication records for skillz.com reviewed October 21, 2026.Source
    • HiringSenior Manager, Lifecycle Marketing (CRM & Reactivation) (Las Vegas or remote US, posted August 19, 2026): "Our owned channels—push notifications, email, and reactivation campaigns—are our fastest levers for driving revenue, but they're flying blind: we can't track click-through on individual sends, attribute engagement across games, or even avoid spamming the same player three times for one campaign." The role owns CleverTap journeys and "holdout-audited incremental NGR per campaign".Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    FIRY owns RZR, an AI-driven ad network, alongside Skillz. Lapsed players often stop opening email and push, but they still play other mobile games where ads run.

    High impactHigh effort First result in 3 quarters User Acquisition Lead

    First action

    Agree data-sharing rules across FIRY businesses.

    How to measure it

    Incremental reactivations from RZR

    Now
    –
    Target
    positive NGR
    By
    3 quarters

    Steps

    1. 1

      Rules

      Privacy and consent.

      Legal 1 month

    2. 2

      Audiences

      Lapsed segments.

      Lifecycle Marketing Manager (CRM & Reactivation) 1 month

    3. 3

      Creative

      Per game.

      Co-op, Platform Communications 1 month

    4. 4

      Run

      With holdouts.

      User Acquisition Lead 1 quarter

    5. 5

      Read

      Incremental NGR.

      VP Analytics monthly

    6. 6

      Scale

      Winning segments.

      User Acquisition Lead 1 quarter

    First result
    3 quarters
    Cost
    Media costs
    Owner
    User Acquisition Lead

    Smallest test

    Test one lapsed segment.

    Why it works

    Build privacy-compliant lapsed-player audiences, run reactivation creative through RZR with holdouts, and compare incremental NGR with email and push.

    It reaches players owned channels cannot, inside the same company's ad network.

    Risks and how to handle them

    • Consent limits

      Use only consented data.

    Evidence

    • HiringSkillz's description in its job posts: "the competition infrastructure platform that powers real-money, skill-based tournaments inside mobile games", "part of FIRY" alongside RZR, "our AI-driven ad network", and Beamable, "our backend and LiveOps platform"; "800,000+ daily tournaments. $7.5 billion in lifetime prizes paid to players. 90 million registered users."Source
    • News coverageSkillz Inc. renamed itself Firy Inc. effective June 18, 2026 and trades on the NYSE as FIRY; Skillz, RZR and Beamable keep their own names and brands.Source
    • HiringSenior Manager, Lifecycle Marketing (CRM & Reactivation) (Las Vegas or remote US, posted August 19, 2026): "Our owned channels—push notifications, email, and reactivation campaigns—are our fastest levers for driving revenue, but they're flying blind: we can't track click-through on individual sends, attribute engagement across games, or even avoid spamming the same player three times for one campaign." The role owns CleverTap journeys and "holdout-audited incremental NGR per campaign".Source
  • 18

    Skillz grows when developer games retain players, and FIRY now owns Beamable, a backend and LiveOps platform. The lifecycle team is building rules (frequency caps, holdouts, offer ladders) that every studio could use.

    High impactHigh effort First result in 4 quarters Developer Relations

    First action

    Pick three studios for a pilot.

    How to measure it

    Day-30 retention in pilots

    Now
    –
    Target
    +10%
    By
    4 quarters

    Steps

    1. 1

      Pick studios

      Three.

      Developer Relations 1 month

    2. 2

      Package rules

      Templates.

      Lifecycle Marketing Manager (CRM & Reactivation) 1 quarter

    3. 3

      Integrate

      Beamable.

      Beamable team 1 quarter

    4. 4

      Pilot

      Two quarters.

      Developer Relations 2 quarters

    5. 5

      Benchmark

      Per game.

      VP Analytics quarterly

    6. 6

      Roll out

      All studios.

      Developer Relations 1 quarter

    First result
    4 quarters
    Cost
    Engineering time
    Owner
    Developer Relations

    Smallest test

    Share the frequency rules with one studio.

    Why it works

    Package the rules as Beamable templates and SDK defaults for Skillz studios, with a benchmark report per game.

    Better retention across developer titles lifts platform revenue without Skillz running every campaign.

    Risks and how to handle them

    • Studios resist defaults

      Make them opt-out, with results shown.

    Evidence

    • HiringSkillz's description in its job posts: "the competition infrastructure platform that powers real-money, skill-based tournaments inside mobile games", "part of FIRY" alongside RZR, "our AI-driven ad network", and Beamable, "our backend and LiveOps platform"; "800,000+ daily tournaments. $7.5 billion in lifetime prizes paid to players. 90 million registered users."Source
    • News coverageSkillz Inc. renamed itself Firy Inc. effective June 18, 2026 and trades on the NYSE as FIRY; Skillz, RZR and Beamable keep their own names and brands.Source
    • HiringLifecycle Marketing Manager (CRM & Reactivation) (Bengaluru, posted September 11, 2026) and Senior Associate Lifecycle CRM (October 8): "above-30% bonuses reserved for genuine reactivation, framed as rare and limited"; "a reactivated user arriving on bonus cash can be NGR-negative"; "treats notification volume as a finite asset"; experience with "double-dialogue opt-in patterns and the constraints of iOS re-enablement".Source
  • 19

    The FAQ answers "Does Skillz use bots?" and "How do I know the competition is fair?", and rivals such as WorldWinner and AviaGames compete for the same players. Players deposit when they trust the platform.

    High impactMedium effort First result in 3 quarters Head of Communications

    First action

    Pick five figures to publish.

    How to measure it

    Install to first deposit

    Now
    –
    Target
    +5%
    By
    3 quarters

    Steps

    1. 1

      Pick figures

      Five.

      Head of Communications 1 month

    2. 2

      Data

      Aggregates.

      VP Analytics 1 month

    3. 3

      Legal review

      Disclosures.

      Legal 1 month

    4. 4

      Publish

      Report page.

      Web team 1 week

    5. 5

      Link

      Onboarding and listings.

      Co-op, Platform Communications 1 week

    6. 6

      Repeat

      Twice a year.

      Head of Communications 6 months

    First result
    3 quarters
    Cost
    Staff time
    Owner
    Head of Communications

    Smallest test

    Publish one figure: average withdrawal time.

    Why it works

    Publish aggregate figures on matchmaking fairness, fraud actions, prizes paid and withdrawal times twice a year, and link it from the homepage, app store listings and onboarding.

    Transparent proof of fairness differentiates the platform and supports conversion to first deposit.

    Risks and how to handle them

    • Figures used against the company

      Publish only audited aggregates.

    Evidence

    • Your websiteHomepage FAQ: "All Skillz games are free to download and play"; non-paying players compete for "Zs" and tickets redeemable in the prize store; other questions include "Does Skillz use bots?" and "How do I know the competition is fair?".Source
    • HiringSkillz's description in its job posts: "the competition infrastructure platform that powers real-money, skill-based tournaments inside mobile games", "part of FIRY" alongside RZR, "our AI-driven ad network", and Beamable, "our backend and LiveOps platform"; "800,000+ daily tournaments. $7.5 billion in lifetime prizes paid to players. 90 million registered users."Source
    • Competitor researchRivals' own homepages: WorldWinner, "The premier skill gaming platform since 1999" with "over 20 games"; AviaGames (Pocket7Games), "competitive free mobile games" with "an opportunity to win real rewards"; Papaya Gaming publishes its own cash tournament games.Source
    • Your websitePlayers page: "Skillz Rewardz" offers "100% deposit match, white-glove service, near-instant withdrawals, free tournament entries"; the prize store shows a Porsche Carrera at "9.55B Ticketz"; one featured player quote jokes about feeling "like an addict needing my fix".Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 20

    The lifecycle team calls notification volume "a finite asset". Treating it as a budget makes teams compete on value per send.

    Medium impactLow effort First result in 1 quarter Senior Manager

    First action

    Set the first weekly budget.

    How to measure it

    Incremental NGR per send

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Set budget

      Per player.

      Senior Manager, Lifecycle Marketing (CRM & Reactivation) 1 week

    2. 2

      Bidding rules

      Expected value.

      Lifecycle Marketing Manager (CRM & Reactivation) 2 weeks

    3. 3

      Build

      In CleverTap.

      Senior Associate Lifecycle CRM 1 month

    4. 4

      Report

      By team.

      Analytics weekly

    5. 5

      Adjust

      Monthly.

      Senior Manager, Lifecycle Marketing (CRM & Reactivation) monthly

    6. 6

      Review

      Opt-outs.

      Senior Associate Lifecycle CRM monthly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Senior Manager, Lifecycle Marketing (CRM & Reactivation)

    Smallest test

    Apply a budget to one game.

    Why it works

    Give each player a weekly budget of sends, let LiveOps, CRM and launches bid with expected value, and report revenue per send by team.

    It ends over-messaging and pushes every team toward fewer, better sends.

    Risks and how to handle them

    • Launches squeezed out

      Reserve a slot for launches.

    Evidence

    • HiringLifecycle Marketing Manager (CRM & Reactivation) (Bengaluru, posted September 11, 2026) and Senior Associate Lifecycle CRM (October 8): "above-30% bonuses reserved for genuine reactivation, framed as rare and limited"; "a reactivated user arriving on bonus cash can be NGR-negative"; "treats notification volume as a finite asset"; experience with "double-dialogue opt-in patterns and the constraints of iOS re-enablement".Source
    • HiringSenior Manager, Lifecycle Marketing (CRM & Reactivation) (Las Vegas or remote US, posted August 19, 2026): "Our owned channels—push notifications, email, and reactivation campaigns—are our fastest levers for driving revenue, but they're flying blind: we can't track click-through on individual sends, attribute engagement across games, or even avoid spamming the same player three times for one campaign." The role owns CleverTap journeys and "holdout-audited incremental NGR per campaign".Source
    • HiringProduct Marketing Manager (Bengaluru, posted August 19, 2026): owns "the Blackout Bingo LiveOps calendar end to end", accountable for "incremental NGR per campaign (holdout-audited), event margin (collection vs prizes), and the count of events running at negative margin"; holds a "30% standard bonus cap" and must be "Willing to kill a popular event".Source
  • 21

    The prize store shows rewards from headphones to a Porsche, and Skillz says it has paid $7.5 billion in lifetime prizes. Real winners make those claims concrete.

    Medium impactLow effort First result in 1 quarter Co op

    First action

    Ask ten recent prize winners for consent.

    How to measure it

    Winner story click-through

    Now
    –
    Target
    2x average post
    By
    2 quarters

    Steps

    1. 1

      Consent

      Written.

      Legal 2 weeks

    2. 2

      Interview

      Ten winners.

      Co-op, Platform Communications 1 month

    3. 3

      Publish

      Blog and social.

      Co-op, Platform Communications monthly

    4. 4

      Email

      Lifecycle.

      Senior Associate Lifecycle CRM monthly

    5. 5

      Listings

      Screenshots.

      Co-op, Platform Communications 1 quarter

    6. 6

      Measure

      Clicks and installs.

      Web team monthly

    First result
    1 quarter
    Cost
    Prize photography
    Owner
    Co op, Platform Communications

    Smallest test

    Publish one story.

    Why it works

    With written consent, publish short winner stories with photos, share them on social and in lifecycle emails, and add them to app store screenshots.

    Real people winning real prizes is the most persuasive proof for new players.

    Risks and how to handle them

    • Privacy

      First names or handles only, with consent.

    Evidence

    • Your websitePlayers page: "Skillz Rewardz" offers "100% deposit match, white-glove service, near-instant withdrawals, free tournament entries"; the prize store shows a Porsche Carrera at "9.55B Ticketz"; one featured player quote jokes about feeling "like an addict needing my fix".Source
    • HiringSkillz's description in its job posts: "the competition infrastructure platform that powers real-money, skill-based tournaments inside mobile games", "part of FIRY" alongside RZR, "our AI-driven ad network", and Beamable, "our backend and LiveOps platform"; "800,000+ daily tournaments. $7.5 billion in lifetime prizes paid to players. 90 million registered users."Source
  • 22

    Skillz News is one of the launch surfaces in the coverage matrix, while the homepage news list stops in March 2026. Players want to know what changed and why.

    Low impactLow effort First result in 1 quarter Co op

    First action

    Post the next launch as a changelog entry.

    How to measure it

    Visits from in-app links

    Now
    –
    Target
    10,000 a month
    By
    2 quarters

    Steps

    1. 1

      Format

      Short post.

      Co-op, Platform Communications 1 day

    2. 2

      Publish

      Every launch.

      Co-op, Platform Communications per launch

    3. 3

      Link

      In-app.

      Senior Associate Lifecycle CRM per launch

    4. 4

      Homepage

      Latest three.

      Web team 1 day

    5. 5

      Retirements

      Explain changes.

      Product Marketing Manager (Blackout Bingo LiveOps) per change

    6. 6

      Review

      Monthly.

      Head of Communications monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Co op, Platform Communications

    Smallest test

    Post one changelog entry.

    Why it works

    Publish a short post for every feature, event change and retirement, link it from in-app messages, and show the latest three on the homepage.

    A visible changelog builds trust when events change and gives lifecycle messages a place to link.

    Risks and how to handle them

    • Too much detail

      Three sentences per change.

    Evidence

    • HiringCo-op, Platform Communications (Las Vegas, posted September 3, 2026): writes launch messaging across "in-app messaging, app store listings, user acquisition creative, email, push notifications, social media, Skillz News, help content, and the website"; maintains "the launch coverage matrix" and "notices the one nobody covered".Source
    • Your websiteHomepage (checked October 21, 2026): H1 "The home of competition"; counters "30M+ Active Players", "14K+ Game Developers", "4M+ Daily Tournaments" and "$100M+ Monthly Prizes"; download buttons for the App Store and "Available on Galaxy Store". The Galaxy Store link (also on /players/) returns HTTP 404. The page has no meta description, does not mention FIRY, and its News list ends at March 10, 2026.Source
    • HiringProduct Marketing Manager (Bengaluru, posted August 19, 2026): owns "the Blackout Bingo LiveOps calendar end to end", accountable for "incremental NGR per campaign (holdout-audited), event margin (collection vs prizes), and the count of events running at negative margin"; holds a "30% standard bonus cap" and must be "Willing to kill a popular event".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

Fill the events in this plan

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. Skillz did not commission, review or endorse it, and Programmable is not affiliated with Skillz. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Skillz runs its business.

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30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Fix the Android button and homepage weight, restore the sitemap, update the figures, add web pages to launches, stop duplicate sends and replace the addiction quote; start the changelog.

  2. Days 31 to 6012 ideas

    Reactivation ladder, opt-in prompt, win-back emails, the margin scoreboard, exit pulse, tier progress, community codes, game guides, one north-star metric and email authentication; the notification budget and winner stories.

  3. Days 61 to 903 ideas

    Commit to RZR reactivation, Beamable lifecycle templates and a fairness report.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value winning real cash and prizes. The most cited problem: too many notifications.

  • Fair matches against real people
  • Withdrawal speed
  • In their words: “Ticketz”

Market

Competitive landscape

3 competitors compared: AviaGames (Pocket7Games), Papaya Gaming and WorldWinner.

  • Gap to exploit: Measured, respectful lifecycle messaging
  • AviaGames (Pocket7Games): Single publisher catalogue
  • Papaya Gaming: Own titles only

Hiring signals

Skillz is rebuilding owned channels as a measured growth engine: a Senior Manager and a Manager of Lifecycle Marketing plus a Senior Associate for CRM and reactivation (ideas 5, 7, 8, 9, 16, 20), a Blackout Bingo…

  • Senior Manager, Lifecycle Marketing (CRM & Reactivation): Owned channels "flying blind". Ideas 1, 5, 9, 16, 20.
  • Lifecycle Marketing Manager (CRM & Reactivation): Reactivation offers and opt-in. Ideas 7, 8.
  • Senior Associate Lifecycle CRM: Journeys and messaging hygiene. Ideas 5, 8.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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