Sourcebot's own V5 to V6 upgrade guide says a deployment with more than five active users "stays in restricted mode" (search, Ask, file browsing, the REST API and MCP blocked) until it drops to five users or upgrades. Every larger team that has run the free version is about to meet this wall. Yet the pricing page and its FAQ say nothing about the activation code or what happens above five users, and the Pro trial button sends visitors to a docs page that starts with "deploy Sourcebot first". The single biggest buying moment in the company's history is currently explained only in an upgrade guide.
First action
Write the pricing FAQ entry and the /upgrade page using the wording already in the V5 to V6 guide.
How to measure it
Restricted-to-trial rate
- Now
- –
- Target
- 40% of deployments above five users
- By
- 60 days
Steps
Write the FAQ
Pricing FAQ: activation code, five-user rule, what is blocked, how to trial or upgrade, what happens to current subscriptions.
CEO 2 hours
Publish /upgrade
One page for v5 admins with the upgrade steps, the price at their seat count and the trial button.
CEO 1 day
Rework the restricted screen
Trial first, seat count prefilled, then the reduce-to-five option and a Book a call link for Enterprise.
CTO 3 days
Warn before the upgrade
A banner in the last v5 releases and a line at the top of the v6 release notes and README.
CTO 2 days
Follow up
Personal email to admins of larger deployments that enter restricted mode and do not start a trial within two days.
Chief of Staff ongoing
Measure
Restricted, trial started, converted, rolled back, by seat band.
CTO weekly
Why it works
Make the wall a guided decision instead of a surprise. (1) Add a pricing FAQ and a short /upgrade page: "Upgrading from v5 with more than five users?" with the exact behaviour, the 14-day Pro trial, the price for their user count and how existing subscriptions keep their terms. (2) On the restricted-mode screen, put "Start 14-day Pro trial" as the first button, with the seat count already filled in, and a second option to pick five users. (3) Show the same notice in the app before the upgrade (a banner in v5.x releases) and in the release notes. (4) Track how many restricted deployments start a trial, convert or roll back.
The team has already proved value: those deployments have more than five people using them. A clear price, a no-card trial and an honest explanation turn a lock-out into a purchase decision while the pain of losing search is fresh, and they reduce the chance that upset admins pin old releases or go to a rival.
Ready to use
CopyPricing FAQ entry
Q: I'm upgrading from v5 and have more than five users. What happens? A: v6 needs an activation code. The free Basic plan covers up to five active users. If more than five people use your deployment, it opens in restricted mode: sign-in and Settings work, but search, Ask, the API and MCP pause until you either start a free 14-day Pro trial (no card needed) or reduce to five active users. Nobody is removed automatically. Pro is $20 per user a month billed yearly. Existing subscriptions keep their terms until renewal. [Start 14-day Pro trial] [See the upgrade guide] [Talk to us about Enterprise]
Risks and how to handle them
Admins feel locked out and complain publicly
Lead with the facts and the free options (five users, the trial), and offer a short grace extension on request.
Trials start but do not convert
Book a 15-minute check-in on day 7 of every trial above 20 seats.
Evidence
- Your docsV5 to V6 upgrade guide: the free plan becomes Basic, which "requires an activation code"; without a valid license the deployment enters restricted mode, blocking search, Ask, file browsing, the REST API and MCP; a deployment with more than five active users "stays in restricted mode" until it is at five or fewer or upgrades; no users are removed automatically; anonymous access is removed; API and MCP requests are limited to 10,000 per user per day; the telemetry opt-out variable is removed.Source
- Your websitePricing page (checked November 10, 2026): Basic is free for up to 5 users with code search, SSO, code navigation, Ask Sourcebot, REST API/MCP and community support; Pro is $20 per user a month billed yearly ($25 monthly) with unlimited users, permission syncing, org management and analytics, and a "Start 14-day free Pro trial" button that opens the docs; Enterprise is custom (SCIM, audit logs, Slack channel, support engineer and SLAs, custom MSA, offline license) via Book a call. The FAQ covers trying, self-hosting, code storage and code hosts, but not the activation code or what happens to a team above five users. No managed cloud plan is offered.Source
- Your docsFree trial: deploy Sourcebot first, then start the Pro trial from onboarding or Settings, License, by confirming an email; no credit card; one trial per deployment; the deployment must be able to send its Service Ping.Source
- Your websitev6 changelog (October 8, 2026): Ask Sourcebot and MCP, previously paid, are now free for teams of up to five users; existing subscriptions keep their current terms until the end of the current term.Source