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  • Idea portfolio
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  • This week · 6
  • This quarter · 10
  • Big bets · 3
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Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. SpaceX
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growth playbook · Oct 22, 2026

spacex.com (opens in a new tab)

SpaceX growth playbook

Diagnosis

SpaceX's growth hiring is about Starlink's consumer funnel: lifecycle managers who own starlink.com pages, leads email and abandoned-cart series by region, a post-purchase upsell owner, a pricing and monetization director with one growth scoreboard, a product growth lead for plans, referral, multi-family and community programs, starlink.com and retail channel growth in North America, and market entry in Africa.

The site those teams will build on is thin: every country sitemap lists the same 22 pages, with no comparison, reliability, installation, city or story pages, and pages show the same title to readers that do not run JavaScript. spacex.com sends launch audiences to Starlink without tags.

This playbook ships readable comparison and installation pages first, tags spacex.com as a channel, fixes cart recovery and attach, then builds plan selection, retail activation, cannibalization tests, reliability data and travel partners.

Growth Score

7/10

Biggest Opportunity

Give buyers the comparison, reliability and installation answers they search for, on readable country pages, and measure every channel against one scoreboard.

Biggest Risk

5G home internet (T-Mobile, Verizon) and new satellite entrants such as Amazon Leo compete on price and simplicity, and without comparison pages their framing becomes the answer buyers and AI assistants see.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Ship the comparison, reliability and installation pages the new lifecycle managers own, as pages search engines and AI assistants can read

    Publish the US "Starlink vs 5G home internet" page in server-rendered HTML with its own title and description.

    High impact First result in 1 month
  2. 2

    Treat spacex.com as a Starlink channel: tag the "ORDER NOW" tile and send it to the visitor's country

    Add campaign tags to the Starlink tile link.

    High impact First result in 2 weeks
  3. 3

    Stop the spacex.com homepage moving as it loads, and cache its 9 MB of media

    Set aspect ratios on the homepage tiles.

    Medium impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 12Fill-ins · 5Reconsider · 2
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Both new Lifecycle Marketing Managers are hired to "Ship country-dynamic starlink.com pages" for "stories, comparison, reliability, city/place, installation, and use cases" and to run "ISP comparison" campaigns. Today starlink.com's marketing sitemap lists the same 22 pages in all 184 countries and none of those types. And to any reader that does not run JavaScript, which includes most AI crawlers, every starlink.com page has the same title, "Starlink", and the same description. When someone asks an assistant "Starlink or 5G home internet for my area?", the answer is built from Hughesnet, T-Mobile and Verizon pages and from review sites.

    High impactMedium effort First result in 1 month Starlink Lifecycle Marketing…

    First action

    Publish the US "Starlink vs 5G home internet" page in server-rendered HTML with its own title and description.

    How to measure it

    Orders from new page types in pilot countries

    Now
    –
    Target
    +10% of starlink.com orders
    By
    2 quarters

    Steps

    1. 1

      Pick countries

      Three per region by search demand for comparison terms.

      Starlink Lifecycle Marketing Manager (Global) 1 week

    2. 2

      Write page briefs

      Comparison, reliability, installation, use case, city.

      Starlink Lifecycle Marketing Manager (Global) 1 week

    3. 3

      Render readable HTML

      Unique title, description, canonical and hreflang per page.

      Web Engineering Lead 2 weeks

    4. 4

      Add to sitemaps

      Country sitemaps and internal links from residential and plans.

      Web Engineering Lead 2 days

    5. 5

      Point traffic

      ISP-comparison ads and abandoned-cart emails.

      Starlink Lifecycle Marketing Manager (Global) 1 week

    6. 6

      Translate for LatAm

      Spanish and Brazilian Portuguese versions.

      Starlink Lifecycle Marketing Manager (LatAm) 1 month

    7. 7

      Read back

      Orders, search clicks and assistant answers per page.

      Starlink Growth Analytics monthly

    First result
    1 month
    Cost
    Web engineering and writing time
    Owner
    Starlink Lifecycle Marketing Manager (Global)

    Smallest test

    One server-rendered US comparison page for four weeks, measured on search clicks and orders.

    Why it works

    Start with five page types per priority country: Starlink vs 5G home internet and vs other satellite, reliability (measured uptime and weather performance), installation (what is in the box, mounting, time to first connection), use cases (remote work, rural, backup) and city or region pages for top-demand areas. Render each in server HTML with its own title, description, canonical and hreflang, add them to the country sitemaps, and point ISP-comparison ads and abandoned-cart emails at them.

    Comparison and reliability are the questions buyers ask before a considered purchase, and pages that can be read without JavaScript are the ones search snippets and AI answers quote.

    Ready to use

    ChecklistReadable page checklist

    [ ] Page has its own <title> and meta description in the server HTML
    [ ] Canonical and hreflang for each country
    [ ] Listed in the country marketing sitemap
    [ ] Linked from /residential and /service-plans
    [ ] Comparison table dated with sources
    [ ] Order button carries the page as source
    [ ] Spanish and Portuguese versions for LatAm

    Risks and how to handle them

    • Claims that reduce trust

      Use measured data and retire claims that tests show hurt conversion, as the role describes.

    • Rival comparisons go out of date

      Date each table and review it quarterly.

    Evidence

    • HiringStarlink Lifecycle Marketing Manager, Global and LatAm (two roles, posted October 16, 2026): each is "the single owner of Starlink communications" for its regions "across the awareness, consideration, and conversion funnel — including leads email, starlink.com, landing pages", and will "Ship country-dynamic starlink.com pages" covering "stories, comparison, reliability, city/place, installation, and use cases", "Build and maintain nurture and abandoned-cart email series" and run campaigns on "seasonality, reliability, ISP comparison, pricing, Roam/Mini, travel, and emergency backup". The LatAm role requires Spanish; "Brazil is a core LATAM market".Source
    • Starlink websitestarlink.com's marketing sitemap has 184 country files, and each lists the same 22 URLs (checked October 21, 2026): home, residential, roam, business (fixed site, mobility, maritime), service plans, seven specification views, map, legal, satellite operators, resellers, videos and shop. There are no comparison, reliability, city or place, installation or customer story pages, and robots.txt lists /case-studies/ as a redirect.Source
    • Starlink websiteTo a reader that does not run JavaScript, starlink.com's home page, residential page and support articles all return the same title ("Starlink") and the same description, with no canonical tag. The US support sitemap lists about 500 articles at addresses made of ID numbers rather than words.Source
    • Competitor researchRivals' own homepages: Hughesnet, "Satellite Internet for Rural America"; Viasat, satellite internet for "homes, businesses, governments & militaries"; T-Mobile, "reliable 5G home internet" with "no annual contracts, and easy setup"; Verizon 5G Home, "Plans Starting $35/mo"; Amazon Leo, a planned constellation of "3,236 satellites in low Earth orbit" to bring "fast, affordable broadband".Source
  • 02

    The Sr. Business Operations Manager owns starlink.com channel growth and conversion. spacex.com draws launch audiences (its homepage leads with the latest Starship flight), but the Starlink tile is fifth of six and links to the starlink.com home page with no campaign tags, so the visit cannot be counted as a channel or tested.

    High impactLow effort First result in 2 weeks Sr. Business Operations Manag…

    First action

    Add campaign tags to the Starlink tile link.

    How to measure it

    Monthly orders sourced from spacex.com

    Now
    –
    Target
    baseline then +30%
    By
    1 quarter

    Steps

    1. 1

      Tag links

      Tile and menu.

      Web Engineering Lead 1 hour

    2. 2

      Deep link

      Country residential page.

      Web Engineering Lead 1 day

    3. 3

      Report

      spacex.com as a channel.

      Starlink Growth Analytics 1 week

    4. 4

      Test position

      Tile higher on launch days.

      Sr. Business Operations Manager (Starlink Growth) 1 month

    5. 5

      Test copy

      Launch-themed headline.

      Starlink Lifecycle Marketing Manager (Global) 1 month

    6. 6

      Review

      Monthly with the growth scoreboard.

      Starlink Product Growth Director (Pricing & Monetization) monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Sr. Business Operations Manager (Starlink Growth)

    Smallest test

    Tag the link today and read a month of orders.

    Why it works

    Add source and campaign tags to every spacex.com link to Starlink, link straight to the residential page for the visitor's country, and test the Starlink tile higher on launch days. Report spacex.com-sourced orders next to retail and paid.

    A free, high-intent audience becomes a measured channel, and the tile can be tested like any ad.

    Risks and how to handle them

    • Brand team wants SpaceX first

      Test only on launch days and keep the mission tile as hero.

    Evidence

    • Your websitespacex.com homepage (checked October 21, 2026): six tiles led by "Making life multiplanetary" and Starship; the Starlink tile ("Delivering high-speed internet from space", button "ORDER NOW") is fifth and links to the starlink.com home page with no campaign tags. Other tiles sell Rideshare ("RESERVE YOUR RIDE"), human spaceflight ("JOIN A MISSION") and Starmind orbital AI compute. The site is a JavaScript app with no robots.txt or sitemap (both return 404).Source
    • HiringSr. Business Operations Manager, Starlink Growth (posted October 8, 2026): owns "day-to-day channel growth for starlink.com in North America, including performance tracking, conversion optimization", works "to minimize cannibalization and maximize balanced growth between third-party and starlink.com", and assists with "pricing strategy and promotions". A Business Operations Manager (posted September 29) runs "deal constructs and third-party integrations" and "new vertical research".Source
    • Google PageSpeedspacex.com homepage, October 21, 2026: real Chrome users fail Core Web Vitals on layout shift (0.25 at the 75th percentile, Google's limit is 0.1) while loading speed passes (1.98 s). Mobile lab score 70; the main element is the "STARSHIP FLIGHT 14" heading. The page downloads 10 MB, 9.3 MB of it from the content CDN, and longer cache lifetimes would save 5.2 MB on repeat visits. Images and buttons are missing text alternatives.Source
  • 03

    Real Chrome users fail Core Web Vitals on spacex.com because the layout shifts (0.25, against a limit of 0.1); speed itself passes. Of the 10 MB download, 9.3 MB is media from the content CDN, and longer cache lifetimes would save 5.2 MB for returning visitors. Images and buttons also lack text alternatives.

    Medium impactLow effort First result in 1 month Web Engineering Lead

    First action

    Set aspect ratios on the homepage tiles.

    How to measure it

    Field CLS

    Now
    –
    Target
    under 0.1
    By
    60 days

    Steps

    1. 1

      Find shifts

      Elements that move.

      Web Engineering Lead 1 day

    2. 2

      Fix ratios

      Tiles and hero.

      Web Engineering Lead 2 days

    3. 3

      Cache

      Long lifetimes on versioned media.

      Web Engineering Lead 1 day

    4. 4

      Mobile media

      Smaller files for phones.

      Web Engineering Lead 1 week

    5. 5

      Alt text

      CMS fields required.

      Content Manager 1 week

    6. 6

      Watch

      Field data monthly.

      Web Engineering Lead monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Web Engineering Lead

    Smallest test

    Fix the hero ratio and compare in 28 days.

    Why it works

    Reserve space for each tile and the hero (fixed aspect ratios), set long cache lifetimes on versioned media, serve smaller video and images on phones, and add text alternatives in the CMS.

    A stable page keeps launch-day visitors on the tiles, including Starlink's, and fixes an accessibility gap.

    Risks and how to handle them

    • Visual changes

      Match the current look with fixed ratios.

    Evidence

    • Google PageSpeedspacex.com homepage, October 21, 2026: real Chrome users fail Core Web Vitals on layout shift (0.25 at the 75th percentile, Google's limit is 0.1) while loading speed passes (1.98 s). Mobile lab score 70; the main element is the "STARSHIP FLIGHT 14" heading. The page downloads 10 MB, 9.3 MB of it from the content CDN, and longer cache lifetimes would save 5.2 MB on repeat visits. Images and buttons are missing text alternatives.Source
    • Your websitespacex.com homepage (checked October 21, 2026): six tiles led by "Making life multiplanetary" and Starship; the Starlink tile ("Delivering high-speed internet from space", button "ORDER NOW") is fifth and links to the starlink.com home page with no campaign tags. Other tiles sell Rideshare ("RESERVE YOUR RIDE"), human spaceflight ("JOIN A MISSION") and Starmind orbital AI compute. The site is a JavaScript app with no robots.txt or sitemap (both return 404).Source
  • 04

    The lifecycle roles are asked to build "nurture and abandoned-cart email series" and track email-attributed orders by market. Buyers of a considered purchase stop for a reason, and the starlink.com site has no installation or reliability pages to send them to yet.

    High impactMedium effort First result in 1 month Starlink Lifecycle Marketing…

    First action

    Write the one-question first email for one country.

    How to measure it

    Cart recovery rate

    Now
    –
    Target
    +25%
    By
    1 quarter

    Steps

    1. 1

      Pick pilots

      One country per region.

      Starlink Lifecycle Marketing Manager (LatAm) 1 week

    2. 2

      Write branches

      Four objection paths.

      Starlink Lifecycle Marketing Manager (LatAm) 2 weeks

    3. 3

      Build

      Triggered sends.

      CRM Engineer 2 weeks

    4. 4

      Link content

      New installation and reliability pages.

      Starlink Lifecycle Marketing Manager (Global) 2 weeks

    5. 5

      Test

      Against the current reminder.

      Starlink Lifecycle Marketing Manager (LatAm) 1 month

    6. 6

      Report

      Orders by branch.

      Starlink Growth Analytics monthly

    First result
    1 month
    Cost
    Staff time
    Owner
    Starlink Lifecycle Marketing Manager (LatAm)

    Smallest test

    Run the price branch in one market.

    Why it works

    Ask one question in the first email (price, coverage, installation, something else) and branch: plan options and payment terms for price, the map and capacity notes for availability, installation guides and video for installation. Report attributed orders by branch and country.

    Answering the specific objection converts better than a reminder.

    Risks and how to handle them

    • Low answer rates

      Default to the most common objection by market.

    Evidence

    • HiringStarlink Lifecycle Marketing Manager, Global and LatAm (two roles, posted October 16, 2026): each is "the single owner of Starlink communications" for its regions "across the awareness, consideration, and conversion funnel — including leads email, starlink.com, landing pages", and will "Ship country-dynamic starlink.com pages" covering "stories, comparison, reliability, city/place, installation, and use cases", "Build and maintain nurture and abandoned-cart email series" and run campaigns on "seasonality, reliability, ISP comparison, pricing, Roam/Mini, travel, and emergency backup". The LatAm role requires Spanish; "Brazil is a core LATAM market".Source
    • Starlink websitestarlink.com's marketing sitemap has 184 country files, and each lists the same 22 URLs (checked October 21, 2026): home, residential, roam, business (fixed site, mobility, maritime), service plans, seven specification views, map, legal, satellite operators, resellers, videos and shop. There are no comparison, reliability, city or place, installation or customer story pages, and robots.txt lists /case-studies/ as a redirect.Source
    • HiringStarlink Product Growth Director, Pricing & Monetization Strategy (posted September 29, 2026): owns "plan and pricing strategy", "willingness to pay" and "the growth scoreboard", and must "keep Growth Central and GTM on one set of numbers".Source
  • 05

    About 500 US support articles sit at ID-number addresses and, to readers that do not run JavaScript, all carry the title "Starlink". Installation, obstruction and weather questions are what buyers search before ordering, and the lifecycle roles plan "installation" campaigns.

    Medium impactLow effort First result in 1 month Support Content Lead

    First action

    List the 20 most-viewed articles by visitors who have not ordered.

    How to measure it

    Organic clicks to support

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Find top articles

      Pre-purchase views.

      Starlink Growth Analytics 1 week

    2. 2

      Titles in HTML

      Server-rendered metadata.

      Web Engineering Lead 2 weeks

    3. 3

      Readable addresses

      With redirects.

      Web Engineering Lead 2 weeks

    4. 4

      Link

      From marketing pages.

      Starlink Lifecycle Marketing Manager (Global) 1 week

    5. 5

      Sitemap

      Updated addresses.

      Web Engineering Lead 1 day

    6. 6

      Measure

      Search Console.

      Starlink Growth Analytics monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Support Content Lead

    Smallest test

    Fix titles for the top 20 articles.

    Why it works

    Add each article's own title and summary to the server HTML, add word-based addresses with redirects from the IDs, and link the top pre-purchase articles from the residential and installation pages.

    Pre-purchase answers start ranking and being cited, and support content starts selling.

    Risks and how to handle them

    • Broken links

      Keep permanent redirects from IDs.

    Evidence

    • Starlink websiteTo a reader that does not run JavaScript, starlink.com's home page, residential page and support articles all return the same title ("Starlink") and the same description, with no canonical tag. The US support sitemap lists about 500 articles at addresses made of ID numbers rather than words.Source
    • HiringStarlink Lifecycle Marketing Manager, Global and LatAm (two roles, posted October 16, 2026): each is "the single owner of Starlink communications" for its regions "across the awareness, consideration, and conversion funnel — including leads email, starlink.com, landing pages", and will "Ship country-dynamic starlink.com pages" covering "stories, comparison, reliability, city/place, installation, and use cases", "Build and maintain nurture and abandoned-cart email series" and run campaigns on "seasonality, reliability, ISP comparison, pricing, Roam/Mini, travel, and emergency backup". The LatAm role requires Spanish; "Brazil is a core LATAM market".Source
    • Starlink websitestarlink.com's marketing sitemap has 184 country files, and each lists the same 22 URLs (checked October 21, 2026): home, residential, roam, business (fixed site, mobility, maritime), service plans, seven specification views, map, legal, satellite operators, resellers, videos and shop. There are no comparison, reliability, city or place, installation or customer story pages, and robots.txt lists /case-studies/ as a redirect.Source
  • 06

    The consumer lifecycle role runs post-purchase email for "plan upgrades, accessories, bundles, and referrals". Residential customers who travel, camp or work away from home are natural buyers of a portable kit and a Roam plan.

    High impactLow effort First result in 1 month Starlink Communications Manag…

    First action

    Pick the three behaviours that signal travel.

    How to measure it

    Residential customers adding Roam or Mini

    Now
    –
    Target
    +2 points
    By
    2 quarters

    Steps

    1. 1

      Signals

      Moves, pauses, travel questions.

      Starlink Growth Analytics 1 week

    2. 2

      Offer

      Bundle price and plan.

      Starlink Product Growth Director (Pricing & Monetization) 2 weeks

    3. 3

      Emails

      Trigger and seasonal.

      Starlink Communications Manager (Consumer Lifecycle) 2 weeks

    4. 4

      Holdout

      10% control.

      Starlink Growth Analytics 1 week

    5. 5

      Launch

      One market.

      Starlink Communications Manager (Consumer Lifecycle) 1 week

    6. 6

      Read back

      Incremental revenue and complaints.

      Starlink Communications Manager (Consumer Lifecycle) monthly

    First result
    1 month
    Cost
    Promotion budget
    Owner
    Starlink Communications Manager (Consumer Lifecycle)

    Smallest test

    Send one triggered email in one market.

    Why it works

    Trigger an offer when a customer asks about moving service, pausing or travel, and before summer and holiday travel periods, with a bundle price and setup video. Measure incremental revenue against a holdout.

    The best upsell answers a need the customer just showed.

    Risks and how to handle them

    • Complaint cost

      Cap frequency and honour unsubscribes fast.

    Evidence

    • HiringStarlink Communications Manager, Consumer Lifecycle (posted September 3, 2026): runs "post-purchase email programs for existing customers: plan upgrades, accessories, bundles, and referrals", measured on "conversion, mix, incremental revenue/ARR, unsubscribe and complaint cost".Source
    • HiringStarlink Lifecycle Marketing Manager, Global and LatAm (two roles, posted October 16, 2026): each is "the single owner of Starlink communications" for its regions "across the awareness, consideration, and conversion funnel — including leads email, starlink.com, landing pages", and will "Ship country-dynamic starlink.com pages" covering "stories, comparison, reliability, city/place, installation, and use cases", "Build and maintain nurture and abandoned-cart email series" and run campaigns on "seasonality, reliability, ISP comparison, pricing, Roam/Mini, travel, and emergency backup". The LatAm role requires Spanish; "Brazil is a core LATAM market".Source
    • HiringSr. Manager, Product Growth Strategy, Starlink (posted September 29, 2026): owns how "service programs and offering changes go to market (multi-family, community access, cash referral, market-specific value propositions, and similar programs)" and "plan and product selection experiences"; "This is not an order-taking seat."Source

This quarter 10

The core plays for the next three months.

  • 07

    The product growth strategy lead owns "plan and product selection experiences". starlink.com has separate pages for residential, roam and several business types, and the visitor has to work out which applies.

    High impactMedium effort First result in 1 quarter Sr. Manager

    First action

    Map the current pages to the three questions.

    How to measure it

    Order rate from plan picker

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Rules

      Questions to plans.

      Sr. Manager, Product Growth Strategy (Starlink) 1 week

    2. 2

      Design

      Three steps.

      Product Designer 2 weeks

    3. 3

      Build

      Country prices.

      Web Engineering Lead 1 month

    4. 4

      Test

      A/B on service plans.

      Sr. Manager, Product Growth Strategy (Starlink) 1 month

    5. 5

      Track returns

      Wrong-plan returns.

      Starlink Growth Analytics monthly

    6. 6

      Roll out

      All markets.

      Sr. Manager, Product Growth Strategy (Starlink) 1 quarter

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Sr. Manager, Product Growth Strategy (Starlink)

    Smallest test

    Test as a static table in one market.

    Why it works

    Ask where they will use it (one address, travel, vehicle or boat), how many people and whether it is for a business, then recommend a plan and kit with the price for their country and a link to order.

    Fewer wrong choices mean fewer returns and support contacts, and faster checkout.

    Risks and how to handle them

    • Edge cases

      Always show "talk to sales" for business.

    Evidence

    • HiringSr. Manager, Product Growth Strategy, Starlink (posted September 29, 2026): owns how "service programs and offering changes go to market (multi-family, community access, cash referral, market-specific value propositions, and similar programs)" and "plan and product selection experiences"; "This is not an order-taking seat."Source
    • Starlink websitestarlink.com's marketing sitemap has 184 country files, and each lists the same 22 URLs (checked October 21, 2026): home, residential, roam, business (fixed site, mobility, maritime), service plans, seven specification views, map, legal, satellite operators, resellers, videos and shop. There are no comparison, reliability, city or place, installation or customer story pages, and robots.txt lists /case-studies/ as a redirect.Source
    • HiringStarlink Product Growth Director, Pricing & Monetization Strategy (posted September 29, 2026): owns "plan and pricing strategy", "willingness to pay" and "the growth scoreboard", and must "keep Growth Central and GTM on one set of numbers".Source
  • 08

    The retail channel manager is measured on activations of kits sold through retail. Retail buyers can stall between purchase and first connection, and the store sees nothing after the sale.

    High impactMedium effort First result in 1 quarter Business Development Manager

    First action

    Measure today's activation rate for retail kits by retailer.

    How to measure it

    14-day activation of retail kits

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Baseline

      By retailer.

      Starlink Growth Analytics 1 week

    2. 2

      QR flow

      Retailer prefilled.

      Web Engineering Lead 1 month

    3. 3

      Packaging

      Insert in retail kits.

      Business Development Manager, Retail Channel 1 quarter

    4. 4

      Setup emails

      First 14 days.

      Starlink Communications Manager (Consumer Lifecycle) 2 weeks

    5. 5

      Partner reports

      Monthly.

      Business Development Manager, Retail Channel monthly

    6. 6

      Store incentives

      For high activation.

      Business Development Manager, Retail Channel quarterly

    First result
    1 quarter
    Cost
    Packaging and engineering
    Owner
    Business Development Manager, Retail Channel

    Smallest test

    Sticker 1,000 kits at one retailer.

    Why it works

    Print a QR code in retail kits that opens activation with the retailer and store prefilled, send a setup sequence, and report activation rates by retailer and store back to partners.

    Higher activation turns sell-through into subscribers and gives retailers a reason to promote.

    Risks and how to handle them

    • Packaging lead time

      Start with a sticker on existing stock.

    Evidence

    • HiringBusiness Development Manager, Retail Channel, Starlink Growth (posted October 14, 2026): manages "big box and specialty retailers" and distributors across the US and Canada, drives promotions and "store expansion", and leads "Starlink service activations of new kits sold through retail" to "maximize activation rates".Source
    • HiringSr. Business Operations Manager, Starlink Growth (posted October 8, 2026): owns "day-to-day channel growth for starlink.com in North America, including performance tracking, conversion optimization", works "to minimize cannibalization and maximize balanced growth between third-party and starlink.com", and assists with "pricing strategy and promotions". A Business Operations Manager (posted September 29) runs "deal constructs and third-party integrations" and "new vertical research".Source
    • HiringStarlink Communications Manager, Consumer Lifecycle (posted September 3, 2026): runs "post-purchase email programs for existing customers: plan upgrades, accessories, bundles, and referrals", measured on "conversion, mix, incremental revenue/ARR, unsubscribe and complaint cost".Source
  • 09

    The Sr. Business Operations Manager must balance growth between third-party channels and starlink.com, and the pricing director must keep "one set of numbers". Without shared geography-level data, promotions in one channel can simply move sales from the other.

    High impactMedium effort First result in 1 quarter Sr. Business Operations Manag…

    First action

    Join retail activations and starlink.com orders by ZIP code for one month.

    How to measure it

    Promotions with measured net lift

    Now
    –
    Target
    100%
    By
    2 quarters

    Steps

    1. 1

      Join data

      Retail and direct.

      Starlink Growth Analytics 2 weeks

    2. 2

      Dashboard

      Weekly by region.

      Business Operations Manager (Starlink Growth) 2 weeks

    3. 3

      Test design

      Matched regions.

      Starlink Product Growth Director (Pricing & Monetization) 2 weeks

    4. 4

      Run

      Next promotion.

      Sr. Business Operations Manager (Starlink Growth) 1 month

    5. 5

      Read back

      Net lift.

      Starlink Product Growth Director (Pricing & Monetization) 1 month

    6. 6

      Rule

      Every promotion tested.

      Sr. Business Operations Manager (Starlink Growth) ongoing

    First result
    1 quarter
    Cost
    Analytics time
    Owner
    Sr. Business Operations Manager (Starlink Growth)

    Smallest test

    Compare two regions in the next promotion.

    Why it works

    Build a weekly view by region of orders, activations and promotions in each channel, with a simple test: run promotions in matched regions and compare total growth, not channel growth.

    Decisions on promotions are made on net new subscribers.

    Risks and how to handle them

    • Retail data delays

      Use distributor sell-through as a proxy.

    Evidence

    • HiringSr. Business Operations Manager, Starlink Growth (posted October 8, 2026): owns "day-to-day channel growth for starlink.com in North America, including performance tracking, conversion optimization", works "to minimize cannibalization and maximize balanced growth between third-party and starlink.com", and assists with "pricing strategy and promotions". A Business Operations Manager (posted September 29) runs "deal constructs and third-party integrations" and "new vertical research".Source
    • HiringStarlink Product Growth Director, Pricing & Monetization Strategy (posted September 29, 2026): owns "plan and pricing strategy", "willingness to pay" and "the growth scoreboard", and must "keep Growth Central and GTM on one set of numbers".Source
    • HiringBusiness Development Manager, Retail Channel, Starlink Growth (posted October 14, 2026): manages "big box and specialty retailers" and distributors across the US and Canada, drives promotions and "store expansion", and leads "Starlink service activations of new kits sold through retail" to "maximize activation rates".Source
  • 10

    The product growth team owns the "cash referral" program, and the lifecycle team runs referral email. Timing matters more than reward.

    High impactMedium effort First result in 1 quarter Sr. Manager

    First action

    Compare referral rates by days since activation.

    How to measure it

    Referral orders

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Find moments

      From usage data.

      Starlink Growth Analytics 2 weeks

    2. 2

      App prompt

      Share link.

      Mobile Product Manager 1 month

    3. 3

      Emails

      Triggered asks.

      Starlink Communications Manager (Consumer Lifecycle) 2 weeks

    4. 4

      Reward clarity

      Terms on one card.

      Sr. Manager, Product Growth Strategy (Starlink) 1 week

    5. 5

      Test

      Timing variants.

      Sr. Manager, Product Growth Strategy (Starlink) 1 month

    6. 6

      Report

      Referrals by trigger.

      Starlink Growth Analytics monthly

    First result
    1 quarter
    Cost
    Referral payouts
    Owner
    Sr. Manager, Product Growth Strategy (Starlink)

    Smallest test

    Test the first-week email in one market.

    Why it works

    Trigger the referral ask after the first week of stable service, after a storm the service rode through, and in the app after high-usage days, with a share link and a clear reward.

    Referrals from satisfied neighbours convert in rural areas where word of mouth drives the decision.

    Risks and how to handle them

    • Fraud

      Pay after the referred customer activates.

    Evidence

    • HiringSr. Manager, Product Growth Strategy, Starlink (posted September 29, 2026): owns how "service programs and offering changes go to market (multi-family, community access, cash referral, market-specific value propositions, and similar programs)" and "plan and product selection experiences"; "This is not an order-taking seat."Source
    • HiringStarlink Communications Manager, Consumer Lifecycle (posted September 3, 2026): runs "post-purchase email programs for existing customers: plan upgrades, accessories, bundles, and referrals", measured on "conversion, mix, incremental revenue/ARR, unsubscribe and complaint cost".Source
  • 11

    The product growth role lists "multi-family" and "community access" programs, but the marketing sitemap has no page for them. The buyer is an owner or organiser, not a household.

    High impactMedium effort First result in 2 quarters Sr. Manager

    First action

    Write the eligibility rules for one program.

    How to measure it

    Qualified multi-unit leads

    Now
    –
    Target
    200 a quarter
    By
    2 quarters

    Steps

    1. 1

      Rules

      Eligibility and price.

      Sr. Manager, Product Growth Strategy (Starlink) 2 weeks

    2. 2

      Pages

      Two programs.

      Starlink Lifecycle Marketing Manager (Global) 1 month

    3. 3

      Routing

      To business development.

      Business Operations Manager (Starlink Growth) 1 week

    4. 4

      Stories

      Two sites.

      Starlink Lifecycle Marketing Manager (Global) 1 month

    5. 5

      Outreach

      Park and landlord groups.

      Business Operations Manager (Starlink Growth) 1 quarter

    6. 6

      Measure

      Leads and units.

      Starlink Growth Analytics monthly

    First result
    2 quarters
    Cost
    Staff time
    Owner
    Sr. Manager, Product Growth Strategy (Starlink)

    Smallest test

    Launch one page with a form.

    Why it works

    Build a page per program with eligibility, pricing model, installation and a lead form routed to business development, plus two stories. Target RV parks, rural apartment owners and community associations.

    One decision brings many subscribers, and the pages give sales something to send.

    Risks and how to handle them

    • Capacity limits

      Show availability by area.

    Evidence

    • HiringSr. Manager, Product Growth Strategy, Starlink (posted September 29, 2026): owns how "service programs and offering changes go to market (multi-family, community access, cash referral, market-specific value propositions, and similar programs)" and "plan and product selection experiences"; "This is not an order-taking seat."Source
    • Starlink websitestarlink.com's marketing sitemap has 184 country files, and each lists the same 22 URLs (checked October 21, 2026): home, residential, roam, business (fixed site, mobility, maritime), service plans, seven specification views, map, legal, satellite operators, resellers, videos and shop. There are no comparison, reliability, city or place, installation or customer story pages, and robots.txt lists /case-studies/ as a redirect.Source
    • HiringSr. Business Operations Manager, Starlink Growth (posted October 8, 2026): owns "day-to-day channel growth for starlink.com in North America, including performance tracking, conversion optimization", works "to minimize cannibalization and maximize balanced growth between third-party and starlink.com", and assists with "pricing strategy and promotions". A Business Operations Manager (posted September 29) runs "deal constructs and third-party integrations" and "new vertical research".Source
  • 12

    The LatAm lifecycle role requires Spanish, calls Brazil a core market, and is asked for "stories" and "city/place" pages. Every LatAm country sitemap has the same 22 pages as the US.

    High impactMedium effort First result in 2 quarters Starlink Lifecycle Marketing…

    First action

    Pick ten cities by order demand in each country.

    How to measure it

    Orders from local pages

    Now
    –
    Target
    +15% in pilot countries
    By
    2 quarters

    Steps

    1. 1

      Pick places

      By demand.

      Starlink Lifecycle Marketing Manager (LatAm) 1 week

    2. 2

      Find customers

      Stories.

      Starlink Lifecycle Marketing Manager (LatAm) 1 month

    3. 3

      Write

      Spanish and Portuguese.

      Starlink Lifecycle Marketing Manager (LatAm) 1 month

    4. 4

      Publish

      Readable HTML.

      Web Engineering Lead 2 weeks

    5. 5

      Ads

      Local messaging.

      Starlink Lifecycle Marketing Manager (LatAm) 1 month

    6. 6

      Measure

      Orders by page.

      Starlink Growth Analytics monthly

    First result
    2 quarters
    Cost
    Content budget
    Owner
    Starlink Lifecycle Marketing Manager (LatAm)

    Smallest test

    Publish one city page in Brazil.

    Why it works

    Publish ten city or region pages and five customer stories each for Mexico and Brazil (farms, schools, remote work), in local language, with local prices and installers.

    Local proof answers "does it work here?" better than global copy.

    Risks and how to handle them

    • Thin pages

      Each needs real local detail.

    Evidence

    • HiringStarlink Lifecycle Marketing Manager, Global and LatAm (two roles, posted October 16, 2026): each is "the single owner of Starlink communications" for its regions "across the awareness, consideration, and conversion funnel — including leads email, starlink.com, landing pages", and will "Ship country-dynamic starlink.com pages" covering "stories, comparison, reliability, city/place, installation, and use cases", "Build and maintain nurture and abandoned-cart email series" and run campaigns on "seasonality, reliability, ISP comparison, pricing, Roam/Mini, travel, and emergency backup". The LatAm role requires Spanish; "Brazil is a core LATAM market".Source
    • Starlink websitestarlink.com's marketing sitemap has 184 country files, and each lists the same 22 URLs (checked October 21, 2026): home, residential, roam, business (fixed site, mobility, maritime), service plans, seven specification views, map, legal, satellite operators, resellers, videos and shop. There are no comparison, reliability, city or place, installation or customer story pages, and robots.txt lists /case-studies/ as a redirect.Source
  • 13

    The lifecycle roles plan "reliability" campaigns and are told to "retire claims that reduce trust". Rival 5G providers lead with "reliable"; Starlink can show measured uptime and weather performance.

    High impactMedium effort First result in 2 quarters Starlink Product Growth Direc…

    First action

    Agree three metrics and the method with network engineering.

    How to measure it

    Order rate on comparison pages

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Metrics

      Uptime and speed.

      Starlink Product Growth Director (Pricing & Monetization) 2 weeks

    2. 2

      Method

      With engineering.

      Network Engineering Lead 1 month

    3. 3

      Legal review

      Claims.

      Legal 2 weeks

    4. 4

      Page

      Monthly updates.

      Web Engineering Lead 1 month

    5. 5

      Use in ads

      Regional.

      Starlink Lifecycle Marketing Manager (Global) ongoing

    6. 6

      Measure

      Conversion.

      Starlink Growth Analytics monthly

    First result
    2 quarters
    Cost
    Analytics time
    Owner
    Starlink Product Growth Director (Pricing & Monetization)

    Smallest test

    Publish one country's numbers.

    Why it works

    Publish a monthly reliability page by country or region (uptime, median speeds, weather events) from network data, with method notes, and use the numbers in ads and comparisons.

    Measured, regional numbers beat adjectives in a considered purchase.

    Risks and how to handle them

    • Bad months

      Publish them too; trust depends on it.

    Evidence

    • HiringStarlink Lifecycle Marketing Manager, Global and LatAm (two roles, posted October 16, 2026): each is "the single owner of Starlink communications" for its regions "across the awareness, consideration, and conversion funnel — including leads email, starlink.com, landing pages", and will "Ship country-dynamic starlink.com pages" covering "stories, comparison, reliability, city/place, installation, and use cases", "Build and maintain nurture and abandoned-cart email series" and run campaigns on "seasonality, reliability, ISP comparison, pricing, Roam/Mini, travel, and emergency backup". The LatAm role requires Spanish; "Brazil is a core LATAM market".Source
    • Competitor researchRivals' own homepages: Hughesnet, "Satellite Internet for Rural America"; Viasat, satellite internet for "homes, businesses, governments & militaries"; T-Mobile, "reliable 5G home internet" with "no annual contracts, and easy setup"; Verizon 5G Home, "Plans Starting $35/mo"; Amazon Leo, a planned constellation of "3,236 satellites in low Earth orbit" to bring "fast, affordable broadband".Source
    • HiringStarlink Product Growth Director, Pricing & Monetization Strategy (posted September 29, 2026): owns "plan and pricing strategy", "willingness to pay" and "the growth scoreboard", and must "keep Growth Central and GTM on one set of numbers".Source
  • 14

    The lifecycle roles list "emergency backup" and "seasonality" among their campaigns. Storm and outage seasons differ by region, and demand for backup internet peaks when ground networks fail.

    Medium impactLow effort First result in 1 quarter Starlink Lifecycle Marketing…

    First action

    List each priority region's storm or outage season.

    How to measure it

    Orders from backup campaigns

    Now
    –
    Target
    +20% year on year
    By
    4 quarters

    Steps

    1. 1

      Calendar

      Regional seasons.

      Starlink Lifecycle Marketing Manager (Global) 1 week

    2. 2

      Pages

      Backup use case.

      Starlink Lifecycle Marketing Manager (Global) 1 month

    3. 3

      Ads

      Prepared creative.

      Starlink Lifecycle Marketing Manager (Global) 1 month

    4. 4

      Stock

      Kit availability plan.

      Demand Planning ongoing

    5. 5

      Launch

      Before each season.

      Starlink Lifecycle Marketing Manager (Global) seasonal

    6. 6

      Review

      Orders and returns.

      Starlink Growth Analytics seasonal

    First result
    1 quarter
    Cost
    Ad budget
    Owner
    Starlink Lifecycle Marketing Manager (Global)

    Smallest test

    Prepare one region's backup page.

    Why it works

    Prepare evergreen backup pages and ads per region (pause-anytime plans, Mini kit, power needs), schedule them before each region's season, and keep a ready template for outage moments.

    Being prepared turns spikes in demand into orders instead of sold-out frustration.

    Risks and how to handle them

    • Seen as exploiting disasters

      Lead with preparation, not fear.

    Evidence

    • HiringStarlink Lifecycle Marketing Manager, Global and LatAm (two roles, posted October 16, 2026): each is "the single owner of Starlink communications" for its regions "across the awareness, consideration, and conversion funnel — including leads email, starlink.com, landing pages", and will "Ship country-dynamic starlink.com pages" covering "stories, comparison, reliability, city/place, installation, and use cases", "Build and maintain nurture and abandoned-cart email series" and run campaigns on "seasonality, reliability, ISP comparison, pricing, Roam/Mini, travel, and emergency backup". The LatAm role requires Spanish; "Brazil is a core LATAM market".Source
    • HiringStarlink Communications Manager, Consumer Lifecycle (posted September 3, 2026): runs "post-purchase email programs for existing customers: plan upgrades, accessories, bundles, and referrals", measured on "conversion, mix, incremental revenue/ARR, unsubscribe and complaint cost".Source
  • 15

    The Africa market access role will close connectivity deals with "schools, hospitals, and other high-impact customers" as part of entering new markets.

    Medium impactMedium effort First result in 2 quarters Sr. Market Access & Developme…

    First action

    Pick three existing sites for stories.

    How to measure it

    Stories published

    Now
    –
    Target
    10 per new market
    By
    3 quarters

    Steps

    1. 1

      Pick sites

      Three to start.

      Sr. Market Access & Development Manager (Africa) 2 weeks

    2. 2

      Permissions

      Consent.

      Legal 2 weeks

    3. 3

      Film and write

      Stories.

      Starlink Lifecycle Marketing Manager (Global) 1 month

    4. 4

      Publish

      Country pages.

      Web Engineering Lead 1 week

    5. 5

      Share

      With partners.

      Sr. Market Access & Development Manager (Africa) ongoing

    6. 6

      Measure

      Pipeline influenced.

      Sr. Market Access & Development Manager (Africa) quarterly

    First result
    2 quarters
    Cost
    Production budget
    Owner
    Sr. Market Access & Development Manager (Africa)

    Smallest test

    Publish one school story.

    Why it works

    Document each connected school and clinic with permission (before and after, what changed), publish them as country stories and share them with regulators and partners as market-entry proof.

    Visible local impact helps both consumer trust and licensing conversations.

    Risks and how to handle them

    • Privacy of students and patients

      Show places and staff only.

    Evidence

    • HiringSr. Market Access & Development Manager, Africa (posted October 16, 2026): Starlink is "delivering low-latency broadband internet in 150+ markets worldwide"; the role will "Identify, nurture, and close strategic connectivity opportunities with schools, hospitals, and other high-impact customers".Source
    • Starlink websitestarlink.com's marketing sitemap has 184 country files, and each lists the same 22 URLs (checked October 21, 2026): home, residential, roam, business (fixed site, mobility, maritime), service plans, seven specification views, map, legal, satellite operators, resellers, videos and shop. There are no comparison, reliability, city or place, installation or customer story pages, and robots.txt lists /case-studies/ as a redirect.Source
  • 16

    About 50 open Starlink sales roles cover Aviation, Maritime, Fixed Site and Enterprise, and a Sales Enablement Manager is hiring. robots.txt lists /case-studies/ as a redirect and the marketing sitemap has no customer stories.

    Medium impactMedium effort First result in 2 quarters Sales Enablement Manager

    First action

    Pick two customers per vertical willing to be named.

    How to measure it

    Win rate where a story was shared

    Now
    –
    Target
    +10%
    By
    3 quarters

    Steps

    1. 1

      Find customers

      Per vertical.

      Sales Enablement Manager (Starlink) 1 month

    2. 2

      Interview

      Results.

      Sales Enablement Manager (Starlink) 1 month

    3. 3

      Write

      Stories and one-pagers.

      Starlink Lifecycle Marketing Manager (Global) 1 month

    4. 4

      Publish

      Business pages.

      Web Engineering Lead 1 week

    5. 5

      Train sellers

      When to send.

      Sales Enablement Manager (Starlink) 2 weeks

    6. 6

      Track

      Usage in deals.

      Sales Operations monthly

    First result
    2 quarters
    Cost
    Staff time
    Owner
    Sales Enablement Manager (Starlink)

    Smallest test

    Publish one maritime story.

    Why it works

    Publish two case studies per business vertical (results, installation, support) and a one-page summary sellers can send; track which ones sellers use.

    Enterprise buyers ask for peer proof, and sellers close faster with it.

    Risks and how to handle them

    • Customers decline to be named

      Use anonymised industry stories.

    Evidence

    • HiringSpaceX's Greenhouse board lists 2,779 open roles, 923 with Starlink in the title, including about 50 Starlink sales roles: senior product sales managers for Aviation, Maritime and Fixed Site, Global Starlink Enterprise Sales managers, and a Sales Enablement Manager.Source
    • Starlink websitestarlink.com's marketing sitemap has 184 country files, and each lists the same 22 URLs (checked October 21, 2026): home, residential, roam, business (fixed site, mobility, maritime), service plans, seven specification views, map, legal, satellite operators, resellers, videos and shop. There are no comparison, reliability, city or place, installation or customer story pages, and robots.txt lists /case-studies/ as a redirect.Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    The pricing director owns "plan and pricing strategy", "willingness to pay" and the pre-launch impact model with finance. Starlink is in 150+ markets with different incomes and alternatives.

    High impactHigh effort First result in 3 quarters Starlink Product Growth Direc…

    First action

    Pick three markets and one variable each.

    How to measure it

    Tested pricing decisions

    Now
    –
    Target
    10 per year
    By
    4 quarters

    Steps

    1. 1

      Toolkit

      Model and memo.

      Starlink Product Growth Director (Pricing & Monetization) 1 month

    2. 2

      Pick tests

      Three markets.

      Starlink Product Growth Director (Pricing & Monetization) 2 weeks

    3. 3

      Run

      Matched regions.

      Starlink Product Growth Director (Pricing & Monetization) 1 quarter

    4. 4

      Readout

      With finance.

      Starlink Product Growth Director (Pricing & Monetization) 1 month

    5. 5

      Decide

      Ship or stop.

      Starlink Product Growth Director (Pricing & Monetization) 1 month

    6. 6

      Repeat

      Quarterly.

      Starlink Product Growth Director (Pricing & Monetization) quarterly

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    Starlink Product Growth Director (Pricing & Monetization)

    Smallest test

    One test in one market.

    Why it works

    Run controlled price and plan tests in matched regions of a few markets (kit price, monthly plan, payment terms), with each test pre-registered in the decision memo format the role describes, and publish internal readouts.

    Disciplined tests replace one-off price moves with evidence per market.

    Risks and how to handle them

    • Customer backlash at price differences

      Test on new orders only.

    Evidence

    • HiringStarlink Product Growth Director, Pricing & Monetization Strategy (posted September 29, 2026): owns "plan and pricing strategy", "willingness to pay" and "the growth scoreboard", and must "keep Growth Central and GTM on one set of numbers".Source
    • HiringSr. Market Access & Development Manager, Africa (posted October 16, 2026): Starlink is "delivering low-latency broadband internet in 150+ markets worldwide"; the role will "Identify, nurture, and close strategic connectivity opportunities with schools, hospitals, and other high-impact customers".Source
    • Competitor researchRivals' own homepages: Hughesnet, "Satellite Internet for Rural America"; Viasat, satellite internet for "homes, businesses, governments & militaries"; T-Mobile, "reliable 5G home internet" with "no annual contracts, and easy setup"; Verizon 5G Home, "Plans Starting $35/mo"; Amazon Leo, a planned constellation of "3,236 satellites in low Earth orbit" to bring "fast, affordable broadband".Source
  • 18

    The business operations roles research new verticals and third-party integrations, and the lifecycle roles plan "travel" and "Roam/Mini" campaigns. Travellers buy where they plan their trip.

    High impactHigh effort First result in 4 quarters Business Operations Manager

    First action

    List 20 partners by traveller reach.

    How to measure it

    Roam subscribers from partners

    Now
    –
    Target
    50,000
    By
    4 quarters

    Steps

    1. 1

      List

      Makers, fleets, campgrounds.

      Business Operations Manager (Starlink Growth) 1 month

    2. 2

      Deal model

      Revenue share.

      Business Operations Manager (Starlink Growth) 1 month

    3. 3

      Sign three

      One per type.

      Business Operations Manager (Starlink Growth) 1 quarter

    4. 4

      Integrate

      Tracked offers.

      Web Engineering Lead 1 month

    5. 5

      Co-market

      Seasonal.

      Starlink Lifecycle Marketing Manager (Global) ongoing

    6. 6

      Measure

      Subscribers by partner.

      Starlink Growth Analytics monthly

    First result
    4 quarters
    Cost
    Partner incentives
    Owner
    Business Operations Manager (Starlink Growth)

    Smallest test

    Sign one campground network.

    Why it works

    Sign partners where travel is booked or built: RV and van makers (factory install), rental fleets (Starlink as an add-on) and campground networks (site-level access). Give each a tracked offer and co-marketing.

    Partners bring buyers at the moment of need and lower acquisition cost.

    Risks and how to handle them

    • Channel conflict

      Include partners in the cannibalization scoreboard.

    Evidence

    • HiringSr. Business Operations Manager, Starlink Growth (posted October 8, 2026): owns "day-to-day channel growth for starlink.com in North America, including performance tracking, conversion optimization", works "to minimize cannibalization and maximize balanced growth between third-party and starlink.com", and assists with "pricing strategy and promotions". A Business Operations Manager (posted September 29) runs "deal constructs and third-party integrations" and "new vertical research".Source
    • HiringStarlink Lifecycle Marketing Manager, Global and LatAm (two roles, posted October 16, 2026): each is "the single owner of Starlink communications" for its regions "across the awareness, consideration, and conversion funnel — including leads email, starlink.com, landing pages", and will "Ship country-dynamic starlink.com pages" covering "stories, comparison, reliability, city/place, installation, and use cases", "Build and maintain nurture and abandoned-cart email series" and run campaigns on "seasonality, reliability, ISP comparison, pricing, Roam/Mini, travel, and emergency backup". The LatAm role requires Spanish; "Brazil is a core LATAM market".Source
    • HiringSr. Manager, Product Growth Strategy, Starlink (posted September 29, 2026): owns how "service programs and offering changes go to market (multi-family, community access, cash referral, market-specific value propositions, and similar programs)" and "plan and product selection experiences"; "This is not an order-taking seat."Source
  • 19

    The pricing director must "own the growth scoreboard" and name "who owns the fix, in which market, and by when". Many teams (lifecycle, retail, business development) now report to the same goals.

    High impactMedium effort First result in 2 quarters Starlink Product Growth Direc…

    First action

    Agree five definitions.

    How to measure it

    Markets on the scoreboard

    Now
    –
    Target
    All
    By
    2 quarters

    Steps

    1. 1

      Definitions

      Five metrics.

      Starlink Product Growth Director (Pricing & Monetization) 2 weeks

    2. 2

      Data

      Pipelines.

      Starlink Growth Analytics 1 month

    3. 3

      Board

      By market and channel.

      Starlink Growth Analytics 1 month

    4. 4

      Owners

      Per gap.

      Starlink Product Growth Director (Pricing & Monetization) 2 weeks

    5. 5

      Weekly review

      With GTM.

      Starlink Product Growth Director (Pricing & Monetization) weekly

    6. 6

      Audit

      Quarterly.

      Starlink Growth Analytics quarterly

    First result
    2 quarters
    Cost
    Analytics time
    Owner
    Starlink Product Growth Director (Pricing & Monetization)

    Smallest test

    Run one market on the board for a month.

    Why it works

    Build one scoreboard with the same definitions everywhere (orders, activations, churn, attach, referrals) by market and channel, with an owner and date for each gap, reviewed weekly.

    Shared numbers end debates about whose data is right and speed decisions.

    Risks and how to handle them

    • Metric gaming

      Pair each metric with a quality check.

    Evidence

    • HiringStarlink Product Growth Director, Pricing & Monetization Strategy (posted September 29, 2026): owns "plan and pricing strategy", "willingness to pay" and "the growth scoreboard", and must "keep Growth Central and GTM on one set of numbers".Source
    • HiringSr. Business Operations Manager, Starlink Growth (posted October 8, 2026): owns "day-to-day channel growth for starlink.com in North America, including performance tracking, conversion optimization", works "to minimize cannibalization and maximize balanced growth between third-party and starlink.com", and assists with "pricing strategy and promotions". A Business Operations Manager (posted September 29) runs "deal constructs and third-party integrations" and "new vertical research".Source
    • HiringStarlink Lifecycle Marketing Manager, Global and LatAm (two roles, posted October 16, 2026): each is "the single owner of Starlink communications" for its regions "across the awareness, consideration, and conversion funnel — including leads email, starlink.com, landing pages", and will "Ship country-dynamic starlink.com pages" covering "stories, comparison, reliability, city/place, installation, and use cases", "Build and maintain nurture and abandoned-cart email series" and run campaigns on "seasonality, reliability, ISP comparison, pricing, Roam/Mini, travel, and emergency backup". The LatAm role requires Spanish; "Brazil is a core LATAM market".Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    spacex.com already has an email signup, and the lifecycle roles own "leads email". Space fans are a large audience, and some live where Starlink is new or about to launch.

    Medium impactLow effort First result in 1 month Starlink Lifecycle Marketing…

    First action

    Add the box to the signup form.

    How to measure it

    Monthly Starlink leads from spacex.com

    Now
    –
    Target
    10,000
    By
    2 quarters

    Steps

    1. 1

      Form change

      Optional box.

      Web Engineering Lead 1 day

    2. 2

      Consent

      Clear wording.

      Legal 1 week

    3. 3

      Routing

      By country.

      CRM Engineer 1 week

    4. 4

      Welcome series

      Per region.

      Starlink Lifecycle Marketing Manager (Global) 2 weeks

    5. 5

      Launch moments

      Promote after launches.

      Starlink Lifecycle Marketing Manager (Global) ongoing

    6. 6

      Measure

      Leads to orders.

      Starlink Growth Analytics monthly

    First result
    1 month
    Cost
    $0
    Owner
    Starlink Lifecycle Marketing Manager (Global)

    Smallest test

    Add the box for one month.

    Why it works

    Add an optional "Starlink availability and offers in my country" box to the spacex.com signup and route those leads to the regional lifecycle owner, with a welcome series.

    It turns launch excitement into a lead list for each market.

    Risks and how to handle them

    • Mixing audiences

      Keep the box optional.

    Evidence

    • Your websitespacex.com links to a merchandise store (shop.spacex.com), a supplier portal, investor relations (ir.spacex.com), Starshield and an email signup; the menu links to starlink.com in a new tab.Source
    • HiringStarlink Lifecycle Marketing Manager, Global and LatAm (two roles, posted October 16, 2026): each is "the single owner of Starlink communications" for its regions "across the awareness, consideration, and conversion funnel — including leads email, starlink.com, landing pages", and will "Ship country-dynamic starlink.com pages" covering "stories, comparison, reliability, city/place, installation, and use cases", "Build and maintain nurture and abandoned-cart email series" and run campaigns on "seasonality, reliability, ISP comparison, pricing, Roam/Mini, travel, and emergency backup". The LatAm role requires Spanish; "Brazil is a core LATAM market".Source
    • Your websitespacex.com homepage (checked October 21, 2026): six tiles led by "Making life multiplanetary" and Starship; the Starlink tile ("Delivering high-speed internet from space", button "ORDER NOW") is fifth and links to the starlink.com home page with no campaign tags. Other tiles sell Rideshare ("RESERVE YOUR RIDE"), human spaceflight ("JOIN A MISSION") and Starmind orbital AI compute. The site is a JavaScript app with no robots.txt or sitemap (both return 404).Source
  • 21

    spacex.com runs its own merchandise store. Buyers there are fans who already trust the brand, and some live where Starlink is available.

    Medium impactLow effort First result in 1 month Starlink Communications Manag…

    First action

    Add a link to the shop order confirmation.

    How to measure it

    Orders from shop confirmations

    Now
    –
    Target
    baseline then +25%
    By
    2 quarters

    Steps

    1. 1

      Link

      Order confirmation.

      Web Engineering Lead 1 day

    2. 2

      Offer

      Small credit.

      Sr. Manager, Product Growth Strategy (Starlink) 1 week

    3. 3

      Country filter

      Available markets.

      Web Engineering Lead 1 week

    4. 4

      Track

      Orders.

      Starlink Growth Analytics 1 week

    5. 5

      Review

      Monthly.

      Starlink Communications Manager (Consumer Lifecycle) monthly

    6. 6

      Extend

      Shop emails.

      Starlink Communications Manager (Consumer Lifecycle) 1 month

    First result
    1 month
    Cost
    Credit cost
    Owner
    Starlink Communications Manager (Consumer Lifecycle)

    Smallest test

    Run for one month.

    Why it works

    Add a Starlink availability check and a referral-style offer to shop order confirmations in Starlink markets, and track orders.

    It reaches warm buyers at almost no cost.

    Risks and how to handle them

    • Low volume

      Keep it as a small, cheap test.

    Evidence

    • Your websitespacex.com links to a merchandise store (shop.spacex.com), a supplier portal, investor relations (ir.spacex.com), Starshield and an email signup; the menu links to starlink.com in a new tab.Source
    • HiringSr. Manager, Product Growth Strategy, Starlink (posted September 29, 2026): owns how "service programs and offering changes go to market (multi-family, community access, cash referral, market-specific value propositions, and similar programs)" and "plan and product selection experiences"; "This is not an order-taking seat."Source
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. SpaceX did not commission, review or endorse it, and Programmable is not affiliated with SpaceX. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how SpaceX runs its business.

Something wrong, or do you represent SpaceX? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Readable comparison and installation pages, spacex.com tags, homepage stability, abandoned-cart branches, support titles and travel attach; the spacex.com signup box.

  2. Days 31 to 6011 ideas

    Plan picker, retail activation, cannibalization scoreboard, referral timing, multi-unit pages, LatAm local pages, reliability data, backup campaigns, Africa stories and business case studies; the shop offer.

  3. Days 61 to 903 ideas

    Commit to the big bets: willingness-to-pay tests, travel partners and one growth scoreboard.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value fast internet in rural and remote places. The most cited problem: upfront kit cost.

  • Self-install kit
  • Obstructions and installation
  • In their words: “works anywhere”

Market

Competitive landscape

5 competitors compared: T-Mobile Home Internet, Verizon 5G Home, Hughesnet, Viasat and 1 more.

  • Gap to exploit: Readable, local comparison and reliability pages
  • T-Mobile Home Internet: Coverage limited to 5G areas
  • Verizon 5G Home: Urban and suburban focus

Hiring signals

SpaceX's growth hiring is Starlink's consumer funnel.

  • Starlink Lifecycle Marketing Manager (Global): Country starlink.com pages, comparison, reliability, installation. Ideas 1, 13, 14.
  • Starlink Lifecycle Marketing Manager (LatAm): Spanish and Portuguese pages, nurture and abandoned cart. Ideas 4, 12.
  • Starlink Communications Manager (Consumer Lifecycle): Post-purchase upgrades, accessories, bundles, referrals. Ideas 6, 10.

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