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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 12
  • Big bets · 3
  • Wildcards · 1
  • How we can help
Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. Thirdlove
Thirdlove logo

growth playbook · Oct 22, 2026

thirdlove.com (opens in a new tab)

Thirdlove growth playbook

Diagnosis

Thirdlove is turning a fit-led online brand into an omnichannel one: it is staffing new stores from Roosevelt Field to Lenox Square, hiring a paid search and display lead for Google, display and CTV, and building in-house content and product imagery.

The site already loads fast for real visitors, but the store side lags: eight stores are "Coming Soon" with no pages or sign-ups, two open stores are still labelled coming soon, store pages lack structured data and a third of size variants are unavailable while ads run.

This playbook starts with coming-soon store pages, local fitting campaigns and clean feeds, then links stores and online customers, uses half-cup sizes and reviews in search, and tests how stores lift online sales.

Growth Score

7/10

Biggest Opportunity

Make every store opening and every fitting count online: pre-booked fittings, local search, saved sizes and measured online lift.

Biggest Risk

Store openings are costly, and without a cross-channel view their value to online sales will be invisible, while Knix, Soma, Cuup and Skims compete for the same shopper.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Give every "Coming Soon" store a page that books fittings before the doors open

    Move Garden State Plaza and Del Amo to the open list and publish the Roosevelt Field page.

    High impact First result in 2 weeks
  2. 2

    Make the store pages findable: correct names, store structured data and redirects for closed stores

    Correct the Valley Fair page title today.

    Medium impact First result in 1 month
  3. 3

    Keep sold-out sizes out of the shopping ads and turn the waitlist into sales

    Count clicks last month on size variants that were unavailable.

    High impact First result in 1 month

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 8 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 8Fill-ins · 5Reconsider · 7
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Thirdlove is staffing new stores at Roosevelt Field, Lenox Square and Washington Square, and the new paid search lead will own Google strategy. But the store locator lists eight stores as "Coming Soon" with no page, no date and no way to sign up, so every "bra fitting near me" search in Garden City, Atlanta or Portland finds nothing from Thirdlove to click. Meanwhile Garden State Plaza and Del Amo already have pages with hours and booking links, yet the locator still calls them "Coming Soon".

    High impactLow effort First result in 2 weeks Growth Marketing Manager: Pai…

    First action

    Move Garden State Plaza and Del Amo to the open list and publish the Roosevelt Field page.

    How to measure it

    Pre-opening sign-ups per new store

    Now
    –
    Target
    1,000
    By
    opening day

    Steps

    1. 1

      Fix the locator

      List Garden State Plaza and Del Amo as open with their booking links.

      Ecommerce Manager 1 hour

    2. 2

      Build the template

      Coming-soon version of the store page with a notify form.

      Ecommerce Manager 2 days

    3. 3

      Publish pages

      Roosevelt Field, Lenox Square, Washington Square, Aventura, King of Prussia and Green Hills.

      Ecommerce Manager 3 days

    4. 4

      Set up lists

      One Klaviyo list and SMS keyword per store.

      CRM Manager 1 day

    5. 5

      Run local search

      "Bra fitting near me" and mall-name campaigns within a few miles of each store.

      Growth Marketing Manager: Paid Search and Display 1 week

    6. 6

      Open pre-booking

      First-week fitting slots in each store's calendar.

      Store Manager 1 week

    7. 7

      Send the invite

      Opening email and SMS with a fitting slot.

      CRM Manager at opening

    8. 8

      Measure

      Sign-ups, bookings and first-month sales per store.

      Growth Marketing Manager: Paid Search and Display monthly

    First result
    2 weeks
    Cost
    Local ad budget per store
    Owner
    Growth Marketing Manager: Paid Search and Display

    Smallest test

    Publish the Roosevelt Field page with a notify form and run one local ad for two weeks.

    Why it works

    Publish one page per coming-soon store, using the template of the Valley Fair and Town Center pages: mall, address, a "Get notified when we open" form (email and SMS by store in Klaviyo) and a pre-booking slot for the first fitting week. Move Garden State Plaza and Del Amo into the open list. Point local search ads, the Lenox Square press coverage and mall directories at these pages, and send the list an opening invite with a fitting slot.

    A store opening is the one moment local shoppers are curious and the brand can own the search results. Pre-booked fittings fill the first weeks for the new store teams, and the sign-up list gives the paid search lead a local audience to test against.

    Ready to use

    ChecklistComing-soon store page

    [ ] Store and mall name in the title and H1
    [ ] Mall address and map
    [ ] "Get notified when we open" form (email and SMS, tagged by store)
    [ ] First-week fitting pre-booking link
    [ ] Half-cup fit explainer and 60-day exchange promise
    [ ] Store structured data
    [ ] Linked from /pages/stores and the homepage
    [ ] Local search ads pointed at the page

    Risks and how to handle them

    • Opening dates move

      Say "opening soon" on the page and send dates only by email.

    • Empty slots

      Release pre-booked slots that are not confirmed the day before.

    Evidence

    • Your websiteStore locator (/pages/stores, checked October 21, 2026): four stores listed as open (Broadway Plaza in Walnut Creek, Fillmore in San Francisco, Town Center in Corte Madera, Valley Fair in Santa Clara), each with a "Book an Appointment" fitting link; eight listed as "Coming Soon" with no page, date or sign-up: Garden State Plaza, Del Amo Fashion Center, Roosevelt Field, Lenox Square, Aventura, Washington Square, King of Prussia and The Mall at Green Hills. The homepage links to stores only from the footer.Source
    • Your websiteStore pages: Garden State Plaza and Del Amo already have their own pages with address, hours, phone and a fitting booking link, although the locator still says "Coming Soon". There are no pages for Roosevelt Field, Lenox Square, Washington Square, Aventura, King of Prussia or Green Hills. The Valley Fair page title reads "Valley Field Mall". None of the store pages carries store (LocalBusiness) structured data, and pages for closed stores in DC, Newport Beach and Scottsdale are still in the sitemap.Source
    • HiringStore hiring: "Thirdlove is expanding its retail footprint nationwide"; a Store Manager "to help us launch our new Thirdlove store in Roosevelt Field", measured on "conversion, ATV, and UPT", who will "Curate and execute in-store activations" and "Partner with HQ to plan and execute marketing initiatives and in-store events"; tools named are Shopify, Incite, Google Workspace and Endear. Of 22 open roles, 18 are store roles at Lenox Square, Roosevelt Field, Washington Square, Valley Fair, Corte Madera and Del Amo.Source
    • HiringGrowth Marketing Manager: Paid Search and Display (remote, posted September 1, 2026): "Paid Search, display, and video are central to how we acquire customers across the full funnel." The role owns strategy "across Google, Display, and CTV", budget pacing, will "Lead incrementality test design for search, display, and CTV channels", must know "Performance Max, search term management, Quality Score, product feed management", and will "Contribute channel-informed hypotheses to our landing page and site testing process".Source
    • News coverageLocal press in July 2026 reported a Thirdlove boutique coming to the fourth floor of Lenox Square, its first standalone Atlanta store; the brand is currently sold there through Neiman Marcus.Source
  • 02

    The Valley Fair page title says "Valley Field Mall", none of the store pages tells search engines it is a store (no LocalBusiness data), and pages for the closed DC, Newport Beach and Scottsdale stores are still listed in the sitemap.

    Medium impactLow effort First result in 1 month Ecommerce Manager

    First action

    Correct the Valley Fair page title today.

    How to measure it

    Organic visits to store pages

    Now
    –
    Target
    +40%
    By
    90 days

    Steps

    1. 1

      Fix the title

      Westfield Valley Fair.

      Ecommerce Manager 10 minutes

    2. 2

      Add structured data

      Store schema on six open store pages.

      Ecommerce Manager 1 day

    3. 3

      Handle closed stores

      Nearest store and online fitting message; remove from sitemap.

      Ecommerce Manager 2 hours

    4. 4

      Check listings

      Google Business Profile names, hours and links.

      Store Manager 1 day

    5. 5

      Request indexing

      Search Console.

      Ecommerce Manager 1 hour

    6. 6

      Track

      Store page clicks and bookings.

      Growth Marketing Manager: Paid Search and Display monthly

    First result
    1 month
    Cost
    $0
    Owner
    Ecommerce Manager

    Smallest test

    Add store structured data to the Valley Fair page and test it.

    Why it works

    Fix the Valley Fair title, add Store structured data (address, hours, phone, geo, booking link) to every open store page, and keep a short "now closed, here is the nearest store and online fitting" message on closed pages while removing them from the sitemap. Check each store's Google Business Profile matches the page.

    Search engines and map apps rely on names, structured data and consistent listings to show a store for local searches.

    Risks and how to handle them

    • Hours change seasonally

      Keep hours in one place and update both page and profile.

    Evidence

    • Your websiteStore pages: Garden State Plaza and Del Amo already have their own pages with address, hours, phone and a fitting booking link, although the locator still says "Coming Soon". There are no pages for Roosevelt Field, Lenox Square, Washington Square, Aventura, King of Prussia or Green Hills. The Valley Fair page title reads "Valley Field Mall". None of the store pages carries store (LocalBusiness) structured data, and pages for closed stores in DC, Newport Beach and Scottsdale are still in the sitemap.Source
    • Your websiteStore locator (/pages/stores, checked October 21, 2026): four stores listed as open (Broadway Plaza in Walnut Creek, Fillmore in San Francisco, Town Center in Corte Madera, Valley Fair in Santa Clara), each with a "Book an Appointment" fitting link; eight listed as "Coming Soon" with no page, date or sign-up: Garden State Plaza, Del Amo Fashion Center, Roosevelt Field, Lenox Square, Aventura, Washington Square, King of Prussia and The Mall at Green Hills. The homepage links to stores only from the footer.Source
    • HiringStore hiring: "Thirdlove is expanding its retail footprint nationwide"; a Store Manager "to help us launch our new Thirdlove store in Roosevelt Field", measured on "conversion, ATV, and UPT", who will "Curate and execute in-store activations" and "Partner with HQ to plan and execute marketing initiatives and in-store events"; tools named are Shopify, Incite, Google Workspace and Endear. Of 22 open roles, 18 are store roles at Lenox Square, Roosevelt Field, Washington Square, Valley Fair, Corte Madera and Del Amo.Source
  • 03

    About a third of size-and-color combinations (2,199 of 6,926) show as unavailable. In a fit-led brand the size is the product: an ad that lands a 34D½ shopper on a sold-out 34D½ wastes the click. The product pages already collect "Join Waitlist" sign-ups.

    High impactMedium effort First result in 1 month Growth Marketing Manager: Pai…

    First action

    Count clicks last month on size variants that were unavailable.

    How to measure it

    Spend on unavailable variants

    Now
    –
    Target
    -80%
    By
    60 days

    Steps

    1. 1

      Measure waste

      Clicks and spend on unavailable variants.

      Growth Marketing Manager: Paid Search and Display 2 days

    2. 2

      Feed rules

      Exclude or redirect sold-out sizes.

      Growth Marketing Manager: Paid Search and Display 1 week

    3. 3

      Restock flow

      Klaviyo email and SMS on restock.

      CRM Manager 1 week

    4. 4

      Sister sizes

      Suggest the nearest available fit.

      Ecommerce Manager 2 weeks

    5. 5

      Report

      Waitlist-to-order rate by style.

      CRM Manager monthly

    6. 6

      Share with planning

      Waitlist counts as demand signals.

      Ecommerce Manager monthly

    First result
    1 month
    Cost
    Feed tool and staff time
    Owner
    Growth Marketing Manager: Paid Search and Display

    Smallest test

    Exclude unavailable sizes for one bestselling style and compare cost per order.

    Why it works

    Use the product feed (a stated skill for the new hire) to exclude unavailable sizes from Shopping and Performance Max, or route them to the nearest in-stock colorway. Send waitlist sign-ups an automatic restock email and SMS within an hour of stock returning, with a sister-size suggestion meanwhile.

    Ad spend goes only to products a shopper can buy in her size, and waitlists convert at high rates when the message arrives fast.

    Risks and how to handle them

    • Sister-size advice feels pushy

      Offer it only with a fit stylist chat link.

    Evidence

    • Your websiteCatalogue (public product feed): 374 products, 148 underwear, 108 bra colorways across 32 bra styles, 92 sleepwear and 16 Kit Undergarments items; 89 bra sizes including half cups (e.g. 32C½, 34D½). 2,199 of 6,926 size-and-color variants (32%) show as unavailable; product pages offer a "Join Waitlist" back-in-stock form. A shipping-protection item with "DRAFT" in its title is published at $0.31.Source
    • HiringGrowth Marketing Manager: Paid Search and Display (remote, posted September 1, 2026): "Paid Search, display, and video are central to how we acquire customers across the full funnel." The role owns strategy "across Google, Display, and CTV", budget pacing, will "Lead incrementality test design for search, display, and CTV channels", must know "Performance Max, search term management, Quality Score, product feed management", and will "Contribute channel-informed hypotheses to our landing page and site testing process".Source
    • Your websiteProduct page, 24/7 Classic T-Shirt Bra: $74 marked down to $65; structured data shows a 4.5 rating from 62,487 reviews (Yotpo); "Perfect Fit Promise: Exchanges free for 60 days"; the Fitting Room quiz "can tell you in less than 2 minutes"; a bra size calculator and "Chat with a fit stylist" on the page.Source
    • Site technologyThe site runs on Shopify with Klaviyo email and SMS, Yotpo reviews and loyalty, Google Analytics and Microsoft Clarity, Impact for affiliates, Apple Pay and Venmo, and a 60-day return window.Source
  • 04

    Stores are linked only from the footer, yet in-person fittings are the clearest reason to visit one. Shoppers near Walnut Creek, Santa Clara, Paramus or Torrance never learn there is a free fitting nearby.

    Medium impactLow effort First result in 1 month Ecommerce Manager

    First action

    Add the nearest-store line to the fit quiz results page.

    How to measure it

    Online-to-store bookings

    Now
    –
    Target
    +50%
    By
    60 days

    Steps

    1. 1

      Pick placements

      Homepage, quiz result, product page.

      Ecommerce Manager 1 day

    2. 2

      Locate visitors

      Approximate location, no prompt.

      Ecommerce Manager 3 days

    3. 3

      Link bookings

      Each store's calendar.

      Ecommerce Manager 1 day

    4. 4

      Tag bookings

      Source in the booking form.

      Store Manager 1 day

    5. 5

      Test

      With and without the line.

      Ecommerce Manager 3 weeks

    6. 6

      Review

      Store sales from booked fittings.

      Head of Retail monthly

    First result
    1 month
    Cost
    Development time
    Owner
    Ecommerce Manager

    Smallest test

    Run the line on the quiz results page for Bay Area visitors.

    Why it works

    Add a small "Free fittings at Valley Fair, 3 miles away" line to the homepage, the fit quiz result and product pages for visitors near a store (by approximate location), linking to that store's booking calendar.

    Bra shoppers who are unsure of their size want a fitting, and a store visit lifts both basket size and later online orders.

    Risks and how to handle them

    • Location is wrong

      Let shoppers change the store.

    Evidence

    • Your websiteStore locator (/pages/stores, checked October 21, 2026): four stores listed as open (Broadway Plaza in Walnut Creek, Fillmore in San Francisco, Town Center in Corte Madera, Valley Fair in Santa Clara), each with a "Book an Appointment" fitting link; eight listed as "Coming Soon" with no page, date or sign-up: Garden State Plaza, Del Amo Fashion Center, Roosevelt Field, Lenox Square, Aventura, Washington Square, King of Prussia and The Mall at Green Hills. The homepage links to stores only from the footer.Source
    • Your websiteHomepage: title "Bras and Underwear for Every Body"; banner "One in four women wear a half cup size - do you? Find your fit and get $20 off"; a seasonal "Bra-tober Fest" sale with bestsellers from $25; footer links to Virtual Styling, Hooked Rewards, "Refer A Friend, Get $25", a wholesale page and student and everyday-heroes discounts.Source
    • Your websiteProduct page, 24/7 Classic T-Shirt Bra: $74 marked down to $65; structured data shows a 4.5 rating from 62,487 reviews (Yotpo); "Perfect Fit Promise: Exchanges free for 60 days"; the Fitting Room quiz "can tell you in less than 2 minutes"; a bra size calculator and "Chat with a fit stylist" on the page.Source
    • HiringStore hiring: "Thirdlove is expanding its retail footprint nationwide"; a Store Manager "to help us launch our new Thirdlove store in Roosevelt Field", measured on "conversion, ATV, and UPT", who will "Curate and execute in-store activations" and "Partner with HQ to plan and execute marketing initiatives and in-store events"; tools named are Shopify, Incite, Google Workspace and Endear. Of 22 open roles, 18 are store roles at Lenox Square, Roosevelt Field, Washington Square, Valley Fair, Corte Madera and Del Amo.Source
  • 05

    The sitemap lists six "personalized-collection-archectype" pages, three tracking pages, the cart, quiz results and an old Black Friday page. These compete with real collections in search and send shoppers to pages that make no sense out of context. A shipping-protection item with "DRAFT" in its name is also published in the product feed.

    Low impactLow effort First result in 1 month Ecommerce Manager

    First action

    List every page in the sitemap that a shopper should never land on.

    How to measure it

    Indexed internal pages

    Now
    –
    Target
    0
    By
    60 days

    Steps

    1. 1

      List pages

      Personalization, tracking, cart, quiz results.

      Ecommerce Manager 2 hours

    2. 2

      Hide them

      Noindex and sitemap exclusion.

      Ecommerce Manager 1 day

    3. 3

      Fix the draft item

      Rename or unpublish.

      Ecommerce Manager 10 minutes

    4. 4

      Refresh seasonal pages

      Update or redirect the Black Friday page.

      Ecommerce Manager 1 hour

    5. 5

      Check Search Console

      Removals and coverage.

      Ecommerce Manager 2 weeks

    6. 6

      Monthly check

      New pages before launch.

      Ecommerce Manager monthly

    First result
    1 month
    Cost
    $0
    Owner
    Ecommerce Manager

    Smallest test

    Noindex the six personalization pages.

    Why it works

    Hide internal pages from search (noindex and sitemap exclusion), unpublish or rename the draft item, and set a monthly check of new pages before they go live.

    A clean sitemap focuses search engines on the 748 collections and 374 products that sell.

    Risks and how to handle them

    • Personalization pages need traffic

      Keep them reachable from emails and ads, just not from search.

    Evidence

    • Your websiteSitemap (1,851 URLs): 748 collection, 639 blog, 374 product and 88 page URLs. The page list includes internal pages such as six "personalized-collection-archectype" pages, three tracking pages, /pages/cart, /pages/quiz-results and an older Black Friday page.Source
    • Your websiteCatalogue (public product feed): 374 products, 148 underwear, 108 bra colorways across 32 bra styles, 92 sleepwear and 16 Kit Undergarments items; 89 bra sizes including half cups (e.g. 32C½, 34D½). 2,199 of 6,926 size-and-color variants (32%) show as unavailable; product pages offer a "Join Waitlist" back-in-stock form. A shipping-protection item with "DRAFT" in its title is published at $0.31.Source
  • 06

    The new paid search lead owns Google across the funnel, and the stores sell a free fitting. Local intent searches ("bra fitting near me", "bra store [mall]") are cheap compared with generic bra terms and lead to the highest-value customer: one who knows her size.

    Medium impactLow effort First result in 2 weeks Growth Marketing Manager: Pai…

    First action

    Set up the Valley Fair campaign with booking tracking.

    How to measure it

    Booked fittings from search

    Now
    –
    Target
    200 a month
    By
    60 days

    Steps

    1. 1

      Track bookings

      Booking confirmation as a conversion.

      Growth Marketing Manager: Paid Search and Display 2 days

    2. 2

      Build campaigns

      One per open store.

      Growth Marketing Manager: Paid Search and Display 1 week

    3. 3

      Location assets

      Link Business Profiles.

      Growth Marketing Manager: Paid Search and Display 1 day

    4. 4

      Keywords

      Mall names and nearby towns.

      Growth Marketing Manager: Paid Search and Display 2 days

    5. 5

      Brief stores

      Ask how the shopper found them.

      Store Manager 1 day

    6. 6

      Optimize

      Bids by store capacity.

      Growth Marketing Manager: Paid Search and Display weekly

    First result
    2 weeks
    Cost
    Local ad budget
    Owner
    Growth Marketing Manager: Paid Search and Display

    Smallest test

    Run one store for a month.

    Why it works

    Build a local campaign per store with location assets, call and booking extensions, and count a booked fitting as a conversion. Add mall names and nearby towns as keywords.

    Fitting bookings are a measurable store result for a channel usually judged only on online sales.

    Risks and how to handle them

    • Fittings without sales

      Report sales per booked fitting with the stores.

    Evidence

    • HiringGrowth Marketing Manager: Paid Search and Display (remote, posted September 1, 2026): "Paid Search, display, and video are central to how we acquire customers across the full funnel." The role owns strategy "across Google, Display, and CTV", budget pacing, will "Lead incrementality test design for search, display, and CTV channels", must know "Performance Max, search term management, Quality Score, product feed management", and will "Contribute channel-informed hypotheses to our landing page and site testing process".Source
    • Your websiteStore locator (/pages/stores, checked October 21, 2026): four stores listed as open (Broadway Plaza in Walnut Creek, Fillmore in San Francisco, Town Center in Corte Madera, Valley Fair in Santa Clara), each with a "Book an Appointment" fitting link; eight listed as "Coming Soon" with no page, date or sign-up: Garden State Plaza, Del Amo Fashion Center, Roosevelt Field, Lenox Square, Aventura, Washington Square, King of Prussia and The Mall at Green Hills. The homepage links to stores only from the footer.Source
    • Your websiteStore pages: Garden State Plaza and Del Amo already have their own pages with address, hours, phone and a fitting booking link, although the locator still says "Coming Soon". There are no pages for Roosevelt Field, Lenox Square, Washington Square, Aventura, King of Prussia or Green Hills. The Valley Fair page title reads "Valley Field Mall". None of the store pages carries store (LocalBusiness) structured data, and pages for closed stores in DC, Newport Beach and Scottsdale are still in the sitemap.Source
    • HiringStore hiring: "Thirdlove is expanding its retail footprint nationwide"; a Store Manager "to help us launch our new Thirdlove store in Roosevelt Field", measured on "conversion, ATV, and UPT", who will "Curate and execute in-store activations" and "Partner with HQ to plan and execute marketing initiatives and in-store events"; tools named are Shopify, Incite, Google Workspace and Endear. Of 22 open roles, 18 are store roles at Lenox Square, Roosevelt Field, Washington Square, Valley Fair, Corte Madera and Del Amo.Source

This quarter 12

The core plays for the next three months.

  • 07

    The new paid search lead will lead incrementality tests across search, display and CTV, and Thirdlove is opening stores in new regions. Each opening is a natural experiment: online sales near a new store can be compared with similar markets without one.

    High impactMedium effort First result in 1 quarter Growth Marketing Manager: Pai…

    First action

    Pick control markets for Roosevelt Field and Lenox Square.

    How to measure it

    Measured online lift in store areas

    Now
    –
    Target
    known within 90 days
    By
    2 quarters

    Steps

    1. 1

      Choose pairs

      Store and control markets.

      Growth Marketing Manager: Paid Search and Display 1 week

    2. 2

      Baseline

      Online sales by zip code.

      Data Analyst 1 week

    3. 3

      Plan holdouts

      Display and CTV regions.

      Growth Marketing Manager: Paid Search and Display 1 week

    4. 4

      Run

      Through opening and 90 days after.

      Growth Marketing Manager: Paid Search and Display 1 quarter

    5. 5

      Read

      Lift in orders and new customers.

      Data Analyst 1 quarter

    6. 6

      Decide

      Spend per store opening.

      Head of Retail quarterly

    First result
    1 quarter
    Cost
    Analyst time
    Owner
    Growth Marketing Manager: Paid Search and Display

    Smallest test

    Compare online orders around Valley Fair before and after it opened.

    Why it works

    Pair each new store market with a similar control market. Measure online orders, branded searches and new customers before and after opening, then hold out paid display in a few areas to see what media adds on top of the store.

    Knowing the online lift from a store changes how much to spend around each opening and which malls to choose next.

    Risks and how to handle them

    • Too few orders per market

      Group markets and run longer.

    Evidence

    • HiringGrowth Marketing Manager: Paid Search and Display (remote, posted September 1, 2026): "Paid Search, display, and video are central to how we acquire customers across the full funnel." The role owns strategy "across Google, Display, and CTV", budget pacing, will "Lead incrementality test design for search, display, and CTV channels", must know "Performance Max, search term management, Quality Score, product feed management", and will "Contribute channel-informed hypotheses to our landing page and site testing process".Source
    • HiringStore hiring: "Thirdlove is expanding its retail footprint nationwide"; a Store Manager "to help us launch our new Thirdlove store in Roosevelt Field", measured on "conversion, ATV, and UPT", who will "Curate and execute in-store activations" and "Partner with HQ to plan and execute marketing initiatives and in-store events"; tools named are Shopify, Incite, Google Workspace and Endear. Of 22 open roles, 18 are store roles at Lenox Square, Roosevelt Field, Washington Square, Valley Fair, Corte Madera and Del Amo.Source
    • Your websiteStore locator (/pages/stores, checked October 21, 2026): four stores listed as open (Broadway Plaza in Walnut Creek, Fillmore in San Francisco, Town Center in Corte Madera, Valley Fair in Santa Clara), each with a "Book an Appointment" fitting link; eight listed as "Coming Soon" with no page, date or sign-up: Garden State Plaza, Del Amo Fashion Center, Roosevelt Field, Lenox Square, Aventura, Washington Square, King of Prussia and The Mall at Green Hills. The homepage links to stores only from the footer.Source
  • 08

    Store managers are expected to use Shopify and Endear for clienteling. A shopper fitted in store leaves with her exact size and favourite styles, but online she starts again from the quiz.

    High impactMedium effort First result in 1 quarter CRM Manager

    First action

    Add a "fitted size" field to the store checkout.

    How to measure it

    90-day repeat rate of fitted customers

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Add the field

      Fitted size and styles in POS.

      Store Manager 1 week

    2. 2

      Sync to Klaviyo

      Profile fields.

      CRM Manager 1 week

    3. 3

      Build flows

      Thank-you, reorder and new-style emails.

      CRM Manager 2 weeks

    4. 4

      Train stores

      Capture at every fitting.

      Store Manager 1 week

    5. 5

      Preselect sizes

      Logged-in product pages.

      Ecommerce Manager 1 month

    6. 6

      Measure

      Repeat rate against non-fitted buyers.

      CRM Manager monthly

    First result
    1 quarter
    Cost
    Development time
    Owner
    CRM Manager

    Smallest test

    Capture sizes at one store for a month.

    Why it works

    Record the fitted size and preferred styles on the customer profile at the store, then send a follow-up with her size pre-selected, a reorder reminder after six months and new styles in her size.

    A known size removes the main reason not to reorder online.

    Risks and how to handle them

    • Privacy concerns

      Ask consent and explain the benefit.

    Evidence

    • HiringStore hiring: "Thirdlove is expanding its retail footprint nationwide"; a Store Manager "to help us launch our new Thirdlove store in Roosevelt Field", measured on "conversion, ATV, and UPT", who will "Curate and execute in-store activations" and "Partner with HQ to plan and execute marketing initiatives and in-store events"; tools named are Shopify, Incite, Google Workspace and Endear. Of 22 open roles, 18 are store roles at Lenox Square, Roosevelt Field, Washington Square, Valley Fair, Corte Madera and Del Amo.Source
    • Your websiteProduct page, 24/7 Classic T-Shirt Bra: $74 marked down to $65; structured data shows a 4.5 rating from 62,487 reviews (Yotpo); "Perfect Fit Promise: Exchanges free for 60 days"; the Fitting Room quiz "can tell you in less than 2 minutes"; a bra size calculator and "Chat with a fit stylist" on the page.Source
    • Site technologyThe site runs on Shopify with Klaviyo email and SMS, Yotpo reviews and loyalty, Google Analytics and Microsoft Clarity, Impact for affiliates, Apple Pay and Venmo, and a 60-day return window.Source
  • 09

    The Fitting Room quiz takes under two minutes and Thirdlove offers Virtual Styling and store fittings, but the quiz result, product pages and booking calendars are separate journeys.

    Medium impactMedium effort First result in 1 quarter Ecommerce Manager

    First action

    Add a video-styling link to the quiz result.

    How to measure it

    Quiz-to-order conversion

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Map paths

      Shop, store, video.

      Ecommerce Manager 1 week

    2. 2

      Pass answers

      Into the booking form.

      Ecommerce Manager 2 weeks

    3. 3

      Train stylists

      Use the quiz answers.

      Store Manager 1 week

    4. 4

      Launch

      On quiz results.

      Ecommerce Manager 1 week

    5. 5

      Follow up

      Email after each session.

      CRM Manager 2 weeks

    6. 6

      Measure

      Orders and returns by path.

      Ecommerce Manager monthly

    First result
    1 quarter
    Cost
    Stylist time
    Owner
    Ecommerce Manager

    Smallest test

    Offer video sessions to 10% of quiz takers.

    Why it works

    On the quiz result, offer three paths: shop the recommended size, book a store fitting nearby, or book a short video session with a fit stylist. Carry the quiz answers into the booking so the stylist starts with them.

    Unsure shoppers who talk to a stylist buy more and return less.

    Risks and how to handle them

    • Stylist capacity

      Limit video slots and show the next one.

    Evidence

    • Your websiteProduct page, 24/7 Classic T-Shirt Bra: $74 marked down to $65; structured data shows a 4.5 rating from 62,487 reviews (Yotpo); "Perfect Fit Promise: Exchanges free for 60 days"; the Fitting Room quiz "can tell you in less than 2 minutes"; a bra size calculator and "Chat with a fit stylist" on the page.Source
    • Your websiteHomepage: title "Bras and Underwear for Every Body"; banner "One in four women wear a half cup size - do you? Find your fit and get $20 off"; a seasonal "Bra-tober Fest" sale with bestsellers from $25; footer links to Virtual Styling, Hooked Rewards, "Refer A Friend, Get $25", a wholesale page and student and everyday-heroes discounts.Source
    • Your websiteStore locator (/pages/stores, checked October 21, 2026): four stores listed as open (Broadway Plaza in Walnut Creek, Fillmore in San Francisco, Town Center in Corte Madera, Valley Fair in Santa Clara), each with a "Book an Appointment" fitting link; eight listed as "Coming Soon" with no page, date or sign-up: Garden State Plaza, Del Amo Fashion Center, Roosevelt Field, Lenox Square, Aventura, Washington Square, King of Prussia and The Mall at Green Hills. The homepage links to stores only from the footer.Source
  • 10

    Half-cup sizes are Thirdlove's invention and 89 bra sizes are sold, but shoppers searching a specific size reach generic collections. Few rivals can build these pages at all.

    High impactMedium effort First result in 1 quarter Ecommerce Manager

    First action

    Build the five sizes with most orders.

    How to measure it

    Orders from size pages

    Now
    –
    Target
    +500 a month
    By
    2 quarters

    Steps

    1. 1

      Pick sizes

      Top 20 by orders.

      Ecommerce Manager 2 days

    2. 2

      Build collections

      Filtered to in-stock.

      Ecommerce Manager 2 weeks

    3. 3

      Write notes

      Who wears it, sister sizes.

      Fit Expert team 2 weeks

    4. 4

      Add reviews

      Filtered by size.

      Ecommerce Manager 1 week

    5. 5

      Use in ads

      Size keywords.

      Growth Marketing Manager: Paid Search and Display 1 week

    6. 6

      Track

      Rankings and orders.

      Ecommerce Manager monthly

    First result
    1 quarter
    Cost
    Writing time
    Owner
    Ecommerce Manager

    Smallest test

    Publish one size page and watch rankings.

    Why it works

    Create a collection per popular size (34C½, 36D½ and so on) showing in-stock styles, a short note on who wears that size and sister sizes, and reviews from shoppers of that size. Use them as landing pages for size-specific search ads.

    Size searches are high intent, and the pages answer a question only Thirdlove can.

    Risks and how to handle them

    • Thin pages

      Only build sizes with enough stock and reviews.

    Evidence

    • Your websiteCatalogue (public product feed): 374 products, 148 underwear, 108 bra colorways across 32 bra styles, 92 sleepwear and 16 Kit Undergarments items; 89 bra sizes including half cups (e.g. 32C½, 34D½). 2,199 of 6,926 size-and-color variants (32%) show as unavailable; product pages offer a "Join Waitlist" back-in-stock form. A shipping-protection item with "DRAFT" in its title is published at $0.31.Source
    • Your websiteHomepage: title "Bras and Underwear for Every Body"; banner "One in four women wear a half cup size - do you? Find your fit and get $20 off"; a seasonal "Bra-tober Fest" sale with bestsellers from $25; footer links to Virtual Styling, Hooked Rewards, "Refer A Friend, Get $25", a wholesale page and student and everyday-heroes discounts.Source
    • Your websiteProduct page, 24/7 Classic T-Shirt Bra: $74 marked down to $65; structured data shows a 4.5 rating from 62,487 reviews (Yotpo); "Perfect Fit Promise: Exchanges free for 60 days"; the Fitting Room quiz "can tell you in less than 2 minutes"; a bra size calculator and "Chat with a fit stylist" on the page.Source
    • HiringGrowth Marketing Manager: Paid Search and Display (remote, posted September 1, 2026): "Paid Search, display, and video are central to how we acquire customers across the full funnel." The role owns strategy "across Google, Display, and CTV", budget pacing, will "Lead incrementality test design for search, display, and CTV channels", must know "Performance Max, search term management, Quality Score, product feed management", and will "Contribute channel-informed hypotheses to our landing page and site testing process".Source
  • 11

    The Content Creator is asked to work with the CX team on "customer curiosity and FAQS". The blog already answers questions such as cotton bras for heavy breasts and bras after nursing. These are also what people ask on TikTok and Instagram.

    High impactLow effort First result in 1 month Content Creator and Strategist

    First action

    Pull last month's top 20 chat questions.

    How to measure it

    FAQ video saves

    Now
    –
    Target
    +30% a month
    By
    1 quarter

    Steps

    1. 1

      Get questions

      Top chat topics weekly.

      CX Lead weekly

    2. 2

      Script

      One answer per video.

      Content Creator and Strategist weekly

    3. 3

      Shoot

      Fit stylists in store or office.

      Content Creator and Strategist weekly

    4. 4

      Post

      TikTok, Instagram, YouTube Shorts.

      Content Creator and Strategist weekly

    5. 5

      Embed

      Product pages and blog.

      Ecommerce Manager monthly

    6. 6

      Measure

      Saves, clicks and chat volume.

      Content Creator and Strategist monthly

    First result
    1 month
    Cost
    Staff time
    Owner
    Content Creator and Strategist

    Smallest test

    Post five FAQ videos this month.

    Why it works

    Each week, take the five most common chat and email questions, answer each in a 30-second video by a fit stylist, post them, and embed the best on the matching product page and blog post.

    Real questions make content people search for and share, and the same answer cuts chat volume.

    Risks and how to handle them

    • Repetitive content

      Rotate stylists and formats.

    Evidence

    • HiringContent Creator and Strategist (San Francisco): owns "how ThirdLove shows up across organic social platforms"; will "Work closely with CX team to find synergy and alignment across customer curiosity and FAQS", "Track and surface great UGC", join "retailer launch content (new innovations, new retailer wins)", and use AI tools "to help measure success".Source
    • Your websiteBlog (639 URLs) is updated daily, with recent "Learn" posts such as "The Best Bras for Pendulous Breasts", "Real Talk your Breasts Post Nursing" and "Are Cotton Bras Good for Heavy Large Breasts"; the site also has post-surgery bras, menopause cooling and teen size chart pages.Source
    • Your websiteProduct page, 24/7 Classic T-Shirt Bra: $74 marked down to $65; structured data shows a 4.5 rating from 62,487 reviews (Yotpo); "Perfect Fit Promise: Exchanges free for 60 days"; the Fitting Room quiz "can tell you in less than 2 minutes"; a bra size calculator and "Chat with a fit stylist" on the page.Source
  • 12

    The bestselling T-shirt bra alone has 62,487 reviews at 4.5 stars. The Content Creator is asked to surface UGC, and the paid team needs creative.

    Medium impactMedium effort First result in 1 month Content Creator and Strategist

    First action

    Export reviews for the top five styles with size fields.

    How to measure it

    CTR of review-led ads

    Now
    –
    Target
    +20%
    By
    1 quarter

    Steps

    1. 1

      Export reviews

      With size and fit fields.

      CX Lead 1 week

    2. 2

      Pick quotes

      By size and body.

      Content Creator and Strategist 1 week

    3. 3

      Design

      Ad and page modules.

      Sr. Visual Designer 2 weeks

    4. 4

      Get permission

      For photo reviews.

      Content Creator and Strategist ongoing

    5. 5

      Test ads

      Against current creative.

      Growth Marketing Manager: Paid Search and Display 1 month

    6. 6

      Add to pages

      Product modules.

      Ecommerce Manager 2 weeks

    First result
    1 month
    Cost
    Design time
    Owner
    Content Creator and Strategist

    Smallest test

    Run three review-led ads for one style.

    Why it works

    Filter reviews by size, shape and life stage, pull short quotes with the reviewer's size (e.g. "34C½"), and build ad variations and product-page modules around them, with permission for photo reviews.

    A shopper believes a fit claim when someone her size says it.

    Risks and how to handle them

    • Quotes out of context

      Link to the full review.

    Evidence

    • Your websiteProduct page, 24/7 Classic T-Shirt Bra: $74 marked down to $65; structured data shows a 4.5 rating from 62,487 reviews (Yotpo); "Perfect Fit Promise: Exchanges free for 60 days"; the Fitting Room quiz "can tell you in less than 2 minutes"; a bra size calculator and "Chat with a fit stylist" on the page.Source
    • HiringContent Creator and Strategist (San Francisco): owns "how ThirdLove shows up across organic social platforms"; will "Work closely with CX team to find synergy and alignment across customer curiosity and FAQS", "Track and surface great UGC", join "retailer launch content (new innovations, new retailer wins)", and use AI tools "to help measure success".Source
    • HiringGrowth Marketing Manager: Paid Search and Display (remote, posted September 1, 2026): "Paid Search, display, and video are central to how we acquire customers across the full funnel." The role owns strategy "across Google, Display, and CTV", budget pacing, will "Lead incrementality test design for search, display, and CTV channels", must know "Performance Max, search term management, Quality Score, product feed management", and will "Contribute channel-informed hypotheses to our landing page and site testing process".Source
    • Site technologyThe site runs on Shopify with Klaviyo email and SMS, Yotpo reviews and loyalty, Google Analytics and Microsoft Clarity, Impact for affiliates, Apple Pay and Venmo, and a 60-day return window.Source
  • 13

    Thirdlove bought Kit Undergarments, a Gen-Z brand from Hollywood stylists, and sells it only on thirdlove.com. A younger shopper may never visit a site that speaks to her mother.

    Medium impactMedium effort First result in 2 quarters Content Creator and Strategist

    First action

    Agree a monthly content slot with the two stylists.

    How to measure it

    Kit first orders

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Set the voice

      Kit brand guide.

      Sr. Visual Designer 2 weeks

    2. 2

      Plan content

      Stylists on camera.

      Content Creator and Strategist 2 weeks

    3. 3

      Recruit creators

      20 micro creators.

      Content Creator and Strategist 1 month

    4. 4

      Landing page

      Kit first.

      Ecommerce Manager 2 weeks

    5. 5

      Paid tests

      TikTok and Meta.

      Growth Marketing Manager: Paid Search and Display 1 month

    6. 6

      Measure

      Kit-to-Thirdlove cross-buy.

      CRM Manager quarterly

    First result
    2 quarters
    Cost
    Creator fees
    Owner
    Content Creator and Strategist

    Smallest test

    Post a month of stylist videos.

    Why it works

    Give Kit its own TikTok and Instagram voice with the two stylists on camera, a small creator program, and a Kit landing page that does not open on Thirdlove's core bra offers. Track first orders from Kit buyers who later buy Thirdlove bras.

    A second brand recruits younger customers who move into Thirdlove's fit-led bras later.

    Risks and how to handle them

    • Brand confusion

      Keep Kit visually separate.

    Evidence

    • Your websitePress page: "Thirdlove acquires Gen-Z underwear brand Kit Undergarments"; the Kit page says the relaunched brand, from stylists Jamie Mizrahi and Simone Harouche, is "sold exclusively on ThirdLove.com". Press also covers the move into "brick and mortar shops in California" and new activewear.Source
    • HiringContent Creator and Strategist (San Francisco): owns "how ThirdLove shows up across organic social platforms"; will "Work closely with CX team to find synergy and alignment across customer curiosity and FAQS", "Track and surface great UGC", join "retailer launch content (new innovations, new retailer wins)", and use AI tools "to help measure success".Source
    • Your websiteCatalogue (public product feed): 374 products, 148 underwear, 108 bra colorways across 32 bra styles, 92 sleepwear and 16 Kit Undergarments items; 89 bra sizes including half cups (e.g. 32C½, 34D½). 2,199 of 6,926 size-and-color variants (32%) show as unavailable; product pages offer a "Join Waitlist" back-in-stock form. A shipping-protection item with "DRAFT" in its title is published at $0.31.Source
  • 14

    Thirdlove is sold at select Belk stores across the South, where it has no stores of its own. The store locator does not point shoppers in those markets to them.

    Medium impactMedium effort First result in 2 quarters Head of Retail

    First action

    Add Belk locations to the locator map.

    How to measure it

    Belk sell-through

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Add to locator

      Belk doors on the map.

      Ecommerce Manager 1 week

    2. 2

      Show nearby

      By visitor location.

      Ecommerce Manager 1 week

    3. 3

      Plan co-op

      Joint local ads.

      Head of Retail 1 month

    4. 4

      Run ads

      In two markets.

      Growth Marketing Manager: Paid Search and Display 1 month

    5. 5

      Share data

      Sell-through by door.

      Head of Retail monthly

    6. 6

      Expand

      Range in strong doors.

      Head of Retail quarterly

    First result
    2 quarters
    Cost
    Co-op budget
    Owner
    Head of Retail

    Smallest test

    Add Belk doors to the locator.

    Why it works

    Add the Belk locations to the store locator, show them to visitors near those stores, and run joint local ads with Belk. Share sell-through data to grow the range.

    Wholesale doors become a free fitting and try-on network in markets Thirdlove has no store.

    Risks and how to handle them

    • Online sales shift to wholesale

      Track customer overlap.

    Evidence

    • Your websiteSelect retailers page: Thirdlove is "now available at select department stores", listing Belk locations such as Riverchase Galleria and The Summit in Birmingham, SouthPark in Charlotte, Charlottesville and Columbiana Centre in Columbia.Source
    • Your websiteStore locator (/pages/stores, checked October 21, 2026): four stores listed as open (Broadway Plaza in Walnut Creek, Fillmore in San Francisco, Town Center in Corte Madera, Valley Fair in Santa Clara), each with a "Book an Appointment" fitting link; eight listed as "Coming Soon" with no page, date or sign-up: Garden State Plaza, Del Amo Fashion Center, Roosevelt Field, Lenox Square, Aventura, Washington Square, King of Prussia and The Mall at Green Hills. The homepage links to stores only from the footer.Source
    • HiringGrowth Marketing Manager: Paid Search and Display (remote, posted September 1, 2026): "Paid Search, display, and video are central to how we acquire customers across the full funnel." The role owns strategy "across Google, Display, and CTV", budget pacing, will "Lead incrementality test design for search, display, and CTV channels", must know "Performance Max, search term management, Quality Score, product feed management", and will "Contribute channel-informed hypotheses to our landing page and site testing process".Source
  • 15

    The blog publishes daily on topics like bras after nursing and cotton bras for heavy breasts, and the site has post-surgery, menopause and teen size pages. They are spread out, so neither shoppers nor search engines see Thirdlove as the answer for a life stage.

    Medium impactMedium effort First result in 1 quarter Ecommerce Manager

    First action

    Group existing posts and pages by life stage.

    How to measure it

    Hub orders

    Now
    –
    Target
    +300 a month
    By
    2 quarters

    Steps

    1. 1

      Group content

      By life stage.

      Ecommerce Manager 1 week

    2. 2

      Pick products

      Per hub.

      Merchandising 1 week

    3. 3

      Build hubs

      Four pages.

      Ecommerce Manager 1 month

    4. 4

      Add videos

      Stylist answers.

      Content Creator and Strategist 1 month

    5. 5

      Run search

      Life-stage terms.

      Growth Marketing Manager: Paid Search and Display 1 month

    6. 6

      Measure

      Orders and repeat.

      Ecommerce Manager monthly

    First result
    1 quarter
    Cost
    Content time
    Owner
    Ecommerce Manager

    Smallest test

    Build the post-surgery hub first.

    Why it works

    Create four hubs, each with a fit guide, the right products, stylist videos and the best blog posts, and run paid search against each life-stage term.

    Life-stage buyers have urgent needs and high loyalty once a brand solves them.

    Risks and how to handle them

    • Medical claims

      Review copy with an expert.

    Evidence

    • Your websiteBlog (639 URLs) is updated daily, with recent "Learn" posts such as "The Best Bras for Pendulous Breasts", "Real Talk your Breasts Post Nursing" and "Are Cotton Bras Good for Heavy Large Breasts"; the site also has post-surgery bras, menopause cooling and teen size chart pages.Source
    • Your websiteCatalogue (public product feed): 374 products, 148 underwear, 108 bra colorways across 32 bra styles, 92 sleepwear and 16 Kit Undergarments items; 89 bra sizes including half cups (e.g. 32C½, 34D½). 2,199 of 6,926 size-and-color variants (32%) show as unavailable; product pages offer a "Join Waitlist" back-in-stock form. A shipping-protection item with "DRAFT" in its title is published at $0.31.Source
    • HiringGrowth Marketing Manager: Paid Search and Display (remote, posted September 1, 2026): "Paid Search, display, and video are central to how we acquire customers across the full funnel." The role owns strategy "across Google, Display, and CTV", budget pacing, will "Lead incrementality test design for search, display, and CTV channels", must know "Performance Max, search term management, Quality Score, product feed management", and will "Contribute channel-informed hypotheses to our landing page and site testing process".Source
  • 16

    thirdlove.com already invites AI shopping agents through agents.md and the Universal Commerce Protocol. But an agent asked for "a bra that fits a 34C between sizes" needs fit knowledge, not just a catalogue.

    High impactMedium effort First result in 2 quarters Ecommerce Manager

    First action

    Ask three AI assistants ten fit questions and record the answers.

    How to measure it

    Orders from AI agents

    Now
    –
    Target
    tracked and growing monthly
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Ten fit questions in three assistants.

      Ecommerce Manager 1 day

    2. 2

      Write fit data

      Sizes, sister sizes, style notes.

      Fit Expert team 1 month

    3. 3

      Publish

      In product data and agents.md.

      Ecommerce Manager 2 weeks

    4. 4

      Track

      Agent orders and referrals.

      Ecommerce Manager monthly

    5. 5

      Retest

      Same questions monthly.

      Ecommerce Manager monthly

    6. 6

      Adjust

      Fix wrong answers.

      Ecommerce Manager monthly

    First result
    2 quarters
    Cost
    Development time
    Owner
    Ecommerce Manager

    Smallest test

    Run the baseline test this week.

    Why it works

    Expose structured fit data to agents: the half-cup system, sister sizes, the quiz questions, fit notes per style and review fit summaries, and test how ChatGPT, Gemini and Perplexity answer fit questions about Thirdlove each month.

    The brand built its name on fit, and agents will recommend whoever explains fit best.

    Risks and how to handle them

    • Platforms change

      Keep data in standard product fields.

    Evidence

    • Your websitethirdlove.com publishes an agents.md file inviting AI shopping agents to browse and buy through Shopify's Shop skill and the Universal Commerce Protocol, with an MCP endpoint for product discovery, carts and checkout.Source
    • Your websiteProduct page, 24/7 Classic T-Shirt Bra: $74 marked down to $65; structured data shows a 4.5 rating from 62,487 reviews (Yotpo); "Perfect Fit Promise: Exchanges free for 60 days"; the Fitting Room quiz "can tell you in less than 2 minutes"; a bra size calculator and "Chat with a fit stylist" on the page.Source
    • Your websiteCatalogue (public product feed): 374 products, 148 underwear, 108 bra colorways across 32 bra styles, 92 sleepwear and 16 Kit Undergarments items; 89 bra sizes including half cups (e.g. 32C½, 34D½). 2,199 of 6,926 size-and-color variants (32%) show as unavailable; product pages offer a "Join Waitlist" back-in-stock form. A shipping-protection item with "DRAFT" in its title is published at $0.31.Source
  • 17

    Store managers are asked to run in-store activations with HQ, and the Content Creator joins "retailer launch content". Local creators getting fitted on camera make the opening visible far beyond the mall.

    Medium impactMedium effort First result in 1 quarter Store Manager

    First action

    Shortlist creators near Roosevelt Field.

    How to measure it

    Opening-week sales vs plan

    Now
    –
    Target
    +20%
    By
    each opening

    Steps

    1. 1

      Shortlist creators

      Ten per store.

      Content Creator and Strategist 2 weeks

    2. 2

      Plan the day

      Fitting slots and filming.

      Store Manager 1 week

    3. 3

      Invite list

      Notify sign-ups.

      CRM Manager 1 week

    4. 4

      Film

      With consent.

      Content Creator and Strategist 1 day

    5. 5

      Post

      Over two weeks.

      Content Creator and Strategist 2 weeks

    6. 6

      Measure

      Sales and bookings.

      Store Manager 1 month

    First result
    1 quarter
    Cost
    Creator gifts and event costs
    Owner
    Store Manager

    Smallest test

    Run one fitting day at the next opening.

    Why it works

    Invite ten local creators and the notify list to an opening fitting day, film fittings (with consent) for social, and give attendees a fitting follow-up offer.

    Real fittings are the brand's best content and the opening gets local reach.

    Risks and how to handle them

    • Privacy in fittings

      Film only creators who choose to.

    Evidence

    • HiringStore hiring: "Thirdlove is expanding its retail footprint nationwide"; a Store Manager "to help us launch our new Thirdlove store in Roosevelt Field", measured on "conversion, ATV, and UPT", who will "Curate and execute in-store activations" and "Partner with HQ to plan and execute marketing initiatives and in-store events"; tools named are Shopify, Incite, Google Workspace and Endear. Of 22 open roles, 18 are store roles at Lenox Square, Roosevelt Field, Washington Square, Valley Fair, Corte Madera and Del Amo.Source
    • HiringContent Creator and Strategist (San Francisco): owns "how ThirdLove shows up across organic social platforms"; will "Work closely with CX team to find synergy and alignment across customer curiosity and FAQS", "Track and surface great UGC", join "retailer launch content (new innovations, new retailer wins)", and use AI tools "to help measure success".Source
    • Your websiteStore locator (/pages/stores, checked October 21, 2026): four stores listed as open (Broadway Plaza in Walnut Creek, Fillmore in San Francisco, Town Center in Corte Madera, Valley Fair in Santa Clara), each with a "Book an Appointment" fitting link; eight listed as "Coming Soon" with no page, date or sign-up: Garden State Plaza, Del Amo Fashion Center, Roosevelt Field, Lenox Square, Aventura, Washington Square, King of Prussia and The Mall at Green Hills. The homepage links to stores only from the footer.Source
  • 18

    The Sr. Visual Designer will own ghost-mannequin and on-figure product imagery and lead AI retouching, and the paid search lead will feed landing page tests. Product images are what Shopping ads and product pages sell with.

    Medium impactMedium effort First result in 1 quarter Sr. Visual Designer

    First action

    List the ten styles with most ad spend.

    How to measure it

    Conversion on tested styles

    Now
    –
    Target
    +8%
    By
    1 quarter

    Steps

    1. 1

      Pick styles

      Top ad spend.

      Growth Marketing Manager: Paid Search and Display 1 day

    2. 2

      Shoot or edit

      Body-type variants.

      Sr. Visual Designer 1 month

    3. 3

      Test in ads

      Image experiments.

      Growth Marketing Manager: Paid Search and Display 1 month

    4. 4

      Test on pages

      A/B main image.

      Ecommerce Manager 1 month

    5. 5

      Roll out

      Winning standard.

      Sr. Visual Designer 1 month

    6. 6

      Document

      In the PDP standards.

      Sr. Manager of Creative Operations 2 weeks

    First result
    1 quarter
    Cost
    Shoot costs
    Owner
    Sr. Visual Designer

    Smallest test

    Test one style's main image.

    Why it works

    Pick the ten styles with most ad spend, test on-figure images in several body types against ghost-mannequin images as the main ad and product image, and roll out the winner.

    Seeing a style on a body like hers helps a shopper believe the fit.

    Risks and how to handle them

    • AI edits look fake

      Keep real photography for fit.

    Evidence

    • HiringSr. Visual Designer: "Ghost Mannequin Standards & PDP Quality" for on-figure and ghost-mannequin product imagery, "Key owner of leading development in Ai for retouching, PDP, new product shots", plus retail window displays and a "Brand Muse" visual deck. A Sr. Manager of Creative Operations will build "scalable processes to creative production" and own the "seasonal shoot calendars".Source
    • HiringGrowth Marketing Manager: Paid Search and Display (remote, posted September 1, 2026): "Paid Search, display, and video are central to how we acquire customers across the full funnel." The role owns strategy "across Google, Display, and CTV", budget pacing, will "Lead incrementality test design for search, display, and CTV channels", must know "Performance Max, search term management, Quality Score, product feed management", and will "Contribute channel-informed hypotheses to our landing page and site testing process".Source
    • Your websiteProduct page, 24/7 Classic T-Shirt Bra: $74 marked down to $65; structured data shows a 4.5 rating from 62,487 reviews (Yotpo); "Perfect Fit Promise: Exchanges free for 60 days"; the Fitting Room quiz "can tell you in less than 2 minutes"; a bra size calculator and "Chat with a fit stylist" on the page.Source

Big bets 3

Larger plays that can change the trajectory.

  • 19

    Thirdlove lists eight stores coming and sells in Belk doors, but most of the US has neither. A fitting, not a store, is what the shopper needs.

    High impactHigh effort First result in 2 quarters Head of Retail

    First action

    Pick two candidate malls for a pop-up.

    How to measure it

    Fittings outside store areas

    Now
    –
    Target
    1,000 a month
    By
    3 quarters

    Steps

    1. 1

      Pick markets

      Online demand by city.

      Data Analyst 2 weeks

    2. 2

      Plan pop-ups

      Two malls.

      Head of Retail 1 month

    3. 3

      Scale video

      Stylist schedules.

      Store Manager 1 month

    4. 4

      Size kit

      By-post sample bras.

      Merchandising 2 months

    5. 5

      Promote

      Local and online ads.

      Growth Marketing Manager: Paid Search and Display 1 quarter

    6. 6

      Decide leases

      From pop-up results.

      Head of Retail 3 quarters

    First result
    2 quarters
    Cost
    Pop-up and kit costs
    Owner
    Head of Retail

    Smallest test

    Run one pop-up.

    Why it works

    Run two-week fitting pop-ups in the next candidate malls to test demand before a lease, and scale video fittings with stylists for everyone else, with a size kit by post.

    It tests store markets cheaply and brings the fitting experience to every customer.

    Risks and how to handle them

    • Pop-up costs

      Use mall short-term spaces.

    Evidence

    • Your websiteStore locator (/pages/stores, checked October 21, 2026): four stores listed as open (Broadway Plaza in Walnut Creek, Fillmore in San Francisco, Town Center in Corte Madera, Valley Fair in Santa Clara), each with a "Book an Appointment" fitting link; eight listed as "Coming Soon" with no page, date or sign-up: Garden State Plaza, Del Amo Fashion Center, Roosevelt Field, Lenox Square, Aventura, Washington Square, King of Prussia and The Mall at Green Hills. The homepage links to stores only from the footer.Source
    • Your websiteSelect retailers page: Thirdlove is "now available at select department stores", listing Belk locations such as Riverchase Galleria and The Summit in Birmingham, SouthPark in Charlotte, Charlottesville and Columbiana Centre in Columbia.Source
    • HiringStore hiring: "Thirdlove is expanding its retail footprint nationwide"; a Store Manager "to help us launch our new Thirdlove store in Roosevelt Field", measured on "conversion, ATV, and UPT", who will "Curate and execute in-store activations" and "Partner with HQ to plan and execute marketing initiatives and in-store events"; tools named are Shopify, Incite, Google Workspace and Endear. Of 22 open roles, 18 are store roles at Lenox Square, Roosevelt Field, Washington Square, Valley Fair, Corte Madera and Del Amo.Source
    • Your websiteProduct page, 24/7 Classic T-Shirt Bra: $74 marked down to $65; structured data shows a 4.5 rating from 62,487 reviews (Yotpo); "Perfect Fit Promise: Exchanges free for 60 days"; the Fitting Room quiz "can tell you in less than 2 minutes"; a bra size calculator and "Chat with a fit stylist" on the page.Source
  • 20

    Thirdlove now sells online, in its own stores and through Belk. Without one customer view, store sales look separate from the online customers they create, and the paid team cannot credit store visits.

    High impactHigh effort First result in 3 quarters Data Analyst

    First action

    Match last quarter's store customers to online accounts.

    How to measure it

    Matched cross-channel customers

    Now
    –
    Target
    60%
    By
    3 quarters

    Steps

    1. 1

      Match customers

      Email and phone at POS.

      Data Analyst 1 month

    2. 2

      Offline conversions

      Upload to Google and Meta.

      Growth Marketing Manager: Paid Search and Display 1 month

    3. 3

      Build reports

      Revenue per customer.

      Data Analyst 2 months

    4. 4

      Train teams

      Use one view.

      Head of Retail 1 month

    5. 5

      Adjust budgets

      By full value.

      Growth Marketing Manager: Paid Search and Display quarterly

    6. 6

      Review

      Quarterly.

      Data Analyst quarterly

    First result
    3 quarters
    Cost
    Data tooling
    Owner
    Data Analyst

    Smallest test

    Match one store's customers.

    Why it works

    Link store and online customers on Shopify, add store visits and fittings to the ad platforms as offline conversions, and report revenue per customer across channels.

    Spending decisions follow the full value of each customer, not the last click.

    Risks and how to handle them

    • Low match rates

      Ask for email at every store sale with a reward.

    Evidence

    • HiringStore hiring: "Thirdlove is expanding its retail footprint nationwide"; a Store Manager "to help us launch our new Thirdlove store in Roosevelt Field", measured on "conversion, ATV, and UPT", who will "Curate and execute in-store activations" and "Partner with HQ to plan and execute marketing initiatives and in-store events"; tools named are Shopify, Incite, Google Workspace and Endear. Of 22 open roles, 18 are store roles at Lenox Square, Roosevelt Field, Washington Square, Valley Fair, Corte Madera and Del Amo.Source
    • HiringGrowth Marketing Manager: Paid Search and Display (remote, posted September 1, 2026): "Paid Search, display, and video are central to how we acquire customers across the full funnel." The role owns strategy "across Google, Display, and CTV", budget pacing, will "Lead incrementality test design for search, display, and CTV channels", must know "Performance Max, search term management, Quality Score, product feed management", and will "Contribute channel-informed hypotheses to our landing page and site testing process".Source
    • Site technologyThe site runs on Shopify with Klaviyo email and SMS, Yotpo reviews and loyalty, Google Analytics and Microsoft Clarity, Impact for affiliates, Apple Pay and Venmo, and a 60-day return window.Source
    • Your websiteSelect retailers page: Thirdlove is "now available at select department stores", listing Belk locations such as Riverchase Galleria and The Summit in Birmingham, SouthPark in Charlotte, Charlottesville and Columbiana Centre in Columbia.Source
  • 21

    Thirdlove says one in four women wear a half cup size and has years of quiz, fitting and review data. Turned into public findings, that data earns press and links no ad can buy.

    High impactHigh effort First result in 3 quarters Head of Brand

    First action

    Check what the quiz data can say with privacy.

    How to measure it

    Links to the report

    Now
    –
    Target
    200
    By
    3 quarters

    Steps

    1. 1

      Check data

      Aggregates only.

      Data Analyst 1 month

    2. 2

      Find stories

      Five findings.

      Head of Brand 1 month

    3. 3

      Design report

      Web and PDF.

      Sr. Visual Designer 1 month

    4. 4

      Pitch press

      Under embargo.

      PR agency 1 month

    5. 5

      Social

      Findings as videos.

      Content Creator and Strategist 1 month

    6. 6

      Repeat

      Yearly.

      Head of Brand yearly

    First result
    3 quarters
    Cost
    Design and PR costs
    Owner
    Head of Brand

    Smallest test

    Publish one finding as a blog post.

    Why it works

    Publish yearly findings on fit (how many women wear the wrong size, how sizes vary by age and region, what changes after life events), with privacy-safe aggregates and a press push.

    Original data is the strongest PR and AI-citation asset a fit brand can have.

    Risks and how to handle them

    • Data claims questioned

      Publish the method.

    Evidence

    • Your websiteHomepage: title "Bras and Underwear for Every Body"; banner "One in four women wear a half cup size - do you? Find your fit and get $20 off"; a seasonal "Bra-tober Fest" sale with bestsellers from $25; footer links to Virtual Styling, Hooked Rewards, "Refer A Friend, Get $25", a wholesale page and student and everyday-heroes discounts.Source
    • Your websiteProduct page, 24/7 Classic T-Shirt Bra: $74 marked down to $65; structured data shows a 4.5 rating from 62,487 reviews (Yotpo); "Perfect Fit Promise: Exchanges free for 60 days"; the Fitting Room quiz "can tell you in less than 2 minutes"; a bra size calculator and "Chat with a fit stylist" on the page.Source
    • Your websiteBlog (639 URLs) is updated daily, with recent "Learn" posts such as "The Best Bras for Pendulous Breasts", "Real Talk your Breasts Post Nursing" and "Are Cotton Bras Good for Heavy Large Breasts"; the site also has post-surgery bras, menopause cooling and teen size chart pages.Source

Wildcards 1

Unexpected experiments, each with a cheap way to test it.

  • 22

    Thirdlove offers $25 for referrals but promotes it only in the site footer. Women who just found their size in a fitting are the most likely to tell a friend.

    Medium impactLow effort First result in 1 month Store Manager

    First action

    Print cards for one store.

    How to measure it

    Store-sourced referrals

    Now
    –
    Target
    +100 a month
    By
    1 quarter

    Steps

    1. 1

      Design card

      With a link.

      Sr. Visual Designer 1 week

    2. 2

      Print

      Per store.

      Store Manager 1 week

    3. 3

      Train staff

      Hand out after fittings.

      Store Manager 1 day

    4. 4

      Email link

      Thank-you email.

      CRM Manager 1 week

    5. 5

      Track

      Referrals by store.

      CRM Manager monthly

    6. 6

      Reward staff

      Store contest.

      Head of Retail monthly

    First result
    1 month
    Cost
    Printing
    Owner
    Store Manager

    Smallest test

    Try one store for a month.

    Why it works

    Give each fitted customer a card with a personal referral link and the friend's offer, and send the same link in the thank-you email.

    Fitting is a moment of relief that people talk about.

    Risks and how to handle them

    • Cards ignored

      Pair with the email.

    Evidence

    • Your websiteHomepage: title "Bras and Underwear for Every Body"; banner "One in four women wear a half cup size - do you? Find your fit and get $20 off"; a seasonal "Bra-tober Fest" sale with bestsellers from $25; footer links to Virtual Styling, Hooked Rewards, "Refer A Friend, Get $25", a wholesale page and student and everyday-heroes discounts.Source
    • HiringStore hiring: "Thirdlove is expanding its retail footprint nationwide"; a Store Manager "to help us launch our new Thirdlove store in Roosevelt Field", measured on "conversion, ATV, and UPT", who will "Curate and execute in-store activations" and "Partner with HQ to plan and execute marketing initiatives and in-store events"; tools named are Shopify, Incite, Google Workspace and Endear. Of 22 open roles, 18 are store roles at Lenox Square, Roosevelt Field, Washington Square, Valley Fair, Corte Madera and Del Amo.Source
    • Site technologyThe site runs on Shopify with Klaviyo email and SMS, Yotpo reviews and loyalty, Google Analytics and Microsoft Clarity, Impact for affiliates, Apple Pay and Venmo, and a 60-day return window.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. Thirdlove did not commission, review or endorse it, and Programmable is not affiliated with Thirdlove. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Thirdlove runs its business.

Something wrong, or do you represent Thirdlove? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Coming-soon store pages, store page fixes, feed rules for sold-out sizes, nearest-store prompts, sitemap cleanup and local fitting campaigns.

  2. Days 31 to 6013 ideas

    Geo tests, saved fittings, quiz to stylist, half-cup size pages, FAQ videos, review creative, Kit, Belk, life-stage hubs, AI agents, opening days and imagery tests; the fitting-room referral card.

  3. Days 61 to 903 ideas

    Commit to the fitting network, the cross-channel customer view and the State of Fit report.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value A fit that finally works, thanks to half-cup sizes. The most cited problem: not knowing their true size.

  • All-day comfort under T-shirts
  • Sold-out sizes in favourite styles
  • In their words: “perfect fit”

Market

Competitive landscape

4 competitors compared: Knix, Soma, Cuup and Skims.

  • Gap to exploit: Fitting expertise in cities without specialty stores
  • Knix: Fewer precise sizes
  • Soma: Less fit innovation

Hiring signals

Thirdlove is building physical retail and a sharper paid engine at the same time.

  • Growth Marketing Manager: Paid Search and Display: Google, display, CTV, feeds and incrementality. Ideas 1, 3, 6, 7.
  • Store Manager: Roosevelt Field: Launching a new store; activations and events. Ideas 1, 8, 17.
  • Assistant Store Manager: Lenox Square: A first standalone Atlanta store. Ideas 1, 2.

From the team that wrote this playbook

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