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  • The brief
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  • This week · 6
  • This quarter · 11
  • Big bets · 3
  • Wildcards · 2
Generated Oct 23, 2026
  1. Programmable
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  3. Tonal
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growth playbook · Oct 23, 2026

tonal.com (opens in a new tab)

Tonal growth playbook

Diagnosis

Tonal's hiring points to retail: a manager for retail marketing across about 130 owned and partner doors, showroom supervisors in six metros, a brand design lead and a talent lead for coaches. The store pages that should carry local demand are thin (empty descriptions, no store markup, hours hidden behind a script, partner doors shown as Tonal showrooms), and the locator hides them from search.

This playbook fixes the local pages and locator first, adds a try-near-you path on product pages, then builds field communications, partner kits, trade-area ads, demo follow-up, rent-to-own and coach events, and finally credits online sales to the door that gave the demo.

Growth Score

7/10

Biggest Opportunity

Make every one of the 130 doors findable and measurable, so local search, geo ads and partner reviews all run on the same store pages.

Biggest Risk

Speediance and Peloton compete for the same home strength buyers, and a $4,295 purchase depends on a smooth path from first search to in-person demo to purchase.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Turn the 127 store pages into real local pages that search and maps can read

    Write a meta description and add store markup to the six showrooms with open supervisor roles.

    High impact First result in 1 month
  2. 2

    Give the store locator a crawlable list of every location by state

    Rewrite the locator's meta description today.

    High impact First result in 1 month
  3. 3

    Put "try it near you" on the Tonal 2 and Tonal Rent pages

    Add a static "Find a showroom" block on the Tonal 2 page.

    High impact First result in 1 month

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 9Fill-ins · 8Reconsider · 2
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Tonal is hiring someone to run retail marketing across about 130 doors, with geo plans tied to each store's trade area. The store pages that should carry that local demand are thin: every one has an empty meta description, no store markup, opening hours that only appear after a script runs, and the same four member quotes. A partner door at Johnson Fitness & Wellness looks identical to Tonal's own mall showroom. When someone searches "Tonal near me" or "Tonal demo Atlanta", these pages give Google and AI assistants almost nothing local to work with.

    High impactMedium effort First result in 1 month Senior Retail Marketing & Ret…

    First action

    Write a meta description and add store markup to the six showrooms with open supervisor roles.

    How to measure it

    Monthly in-person demo bookings from store pages

    Now
    –
    Target
    +25%
    By
    90 days

    Steps

    1. 1

      Pick the fields

      Hours, address, phone, owned or partner, what is on the floor.

      Senior Retail Marketing & Retail Partnerships Manager 2 days

    2. 2

      Update the template

      Store markup and server-rendered hours in the Shopify store template.

      E-commerce team 1 week

    3. 3

      Write descriptions

      One unique description per door, starting with owned showrooms.

      Senior Retail Marketing & Retail Partnerships Manager 2 weeks

    4. 4

      Label partner doors

      Partner name and what to expect there.

      Senior Retail Marketing & Retail Partnerships Manager 1 week

    5. 5

      Add local proof

      Member stories and events by metro where available.

      Assistant Showroom Manager 2 weeks

    6. 6

      Check rich results

      Test pages in Google's Rich Results Test and Search Console.

      E-commerce team 1 day

    7. 7

      Track bookings

      Bookings per store page in analytics and Salesforce.

      Staff Solutions Architect, Business Systems 1 week

    First result
    1 month
    Cost
    Staff time only
    Owner
    Senior Retail Marketing & Retail Partnerships Manager

    Smallest test

    Fix the six showrooms that are hiring, and compare their bookings with the rest for a month.

    Why it works

    Rebuild the store template so each page carries, in the HTML: a written description of that door (owned showroom or partner, what you can try, parking or mall entrance), opening hours and address as store structured data, the booking calendar with a clear "30-minute in-person demo" heading, nearby member stories where they exist, local events, and a unique meta description. Label partner doors honestly ("Try Tonal at Johnson Fitness & Wellness") and give owned showrooms their own team and event details. Then track demo bookings per page.

    Local pages with hours and store markup are what search and maps use to answer "near me" queries, and they give the new retail marketer a page per trade area to point geo campaigns at.

    Ready to use

    ChecklistStore page checklist

    [ ] Unique title and meta description
    [ ] Store structured data with address, phone and hours
    [ ] Hours present in the page HTML
    [ ] Owned showroom or partner door clearly labelled
    [ ] "30-minute in-person demo" heading above the calendar
    [ ] Local member story or event
    [ ] Directions and parking
    [ ] Booking tracked by store

    Risks and how to handle them

    • Partner hours change without notice

      Ask partners to confirm hours in the monthly partner update.

    • 127 descriptions is a lot of writing

      Start with the owned showrooms and the busiest partner doors.

    Evidence

    • HiringSenior Retail Marketing & Retail Partnerships Manager (Austin, posted October 7, 2026): owns retail marketing "across Tonal's owned and operated stores and our retail partner locations, a footprint of roughly 130 doors". "Corporate and field communications do not exist as a program today, and this person will create them." The role also owns the retail marketing calendar, "geo marketing plans tied to store trade areas", feeding "door-level performance and local market insight back into growth and lifecycle planning", partner business reviews, "evergreen and promotional campaign resource kits retail partners need to execute independently", and planograms.Source
    • Your websiteSitemap (checked October 22, 2026): 127 store pages under /pages/store/, mixing Tonal's own mall showrooms (for example Perimeter Mall, Westfield University Town Center, Tysons Corner Center, The Westchester) with partner doors such as Johnson Fitness & Wellness, Top Fitness, 360 Fitness and American Home Fitness. One partner page is published at a URL that begins "copy-of-" (the Katy, TX store).Source
    • Your websiteStore pages (sampled October 22, 2026: The Westchester, Perimeter Mall, Westfield UTC, Johnson Fitness & Wellness Dallas, Katy): each has a title like "Demo Tonal In Person | Perimeter Mall - Atlanta, GA" but an empty meta description; the only structured data is the site-wide Organization block (no store or local business markup); opening hours are filled in by a script, so they are not in the page HTML; partner stores carry the same "Tonal Showroom" label, the same booking layout and the same four member weight-loss quotes as Tonal's own showrooms. Each page embeds its own scheduling calendar.Source
    • Google PageSpeed (Chrome UX Report)Real Chrome visitors to tonal.com pass Core Web Vitals: largest contentful paint 2.3 s at the 75th percentile, interaction delay 195 ms, layout shift 0. LCP is about 10% slower than the previous period. No lab test result was available.Source
  • 02

    The Store Locator page's search description is the widget's own text ("Store Locator Search Input Radius 50 Tag Countries Stores"), and its HTML links to none of the 127 store pages: the list only appears after the Stockist script loads. Search engines find the store pages only through the sitemap.

    High impactLow effort First result in 1 month E commerce team

    First action

    Rewrite the locator's meta description today.

    How to measure it

    Store page entrances from search

    Now
    –
    Target
    +30%
    By
    90 days

    Steps

    1. 1

      Rewrite meta

      Title and description.

      E-commerce team 1 hour

    2. 2

      Build the list

      States and cities linking to store pages.

      E-commerce team 2 days

    3. 3

      Link from the header

      Visit a showroom goes to the list.

      E-commerce team 1 day

    4. 4

      Add state anchors

      For geo ads to deep-link.

      Growth Marketing 1 day

    5. 5

      Check indexing

      Search Console coverage of store pages.

      E-commerce team 2 weeks

    6. 6

      Keep in sync

      Update the list when doors open or close.

      Senior Retail Marketing & Retail Partnerships Manager monthly

    First result
    1 month
    Cost
    $0
    Owner
    E commerce team

    Smallest test

    Add the list and watch store page impressions for two weeks.

    Why it works

    Add a plain list of locations grouped by state and city under the map, linking to each store page, and rewrite the page title and description ("Try Tonal in person: 130 showrooms and partner stores"). Link the state groups from the header's "Visit a showroom".

    Internal links from a strong page help every store page rank, and people who skip the map still find their nearest door.

    Risks and how to handle them

    • List gets out of date

      Generate it from the same store records as the map.

    Evidence

    • Your websiteStore Locator page: meta description reads "Store Locator Search Input Radius 50 Tag Countries Stores" (widget text); the page HTML links to none of the 127 store pages, and the Try Tonal page shows "Loading store locator from Stockist store locator" until a script runs.Source
    • Your websiteSitemap (checked October 22, 2026): 127 store pages under /pages/store/, mixing Tonal's own mall showrooms (for example Perimeter Mall, Westfield University Town Center, Tysons Corner Center, The Westchester) with partner doors such as Johnson Fitness & Wellness, Top Fitness, 360 Fitness and American Home Fitness. One partner page is published at a URL that begins "copy-of-" (the Katy, TX store).Source
    • HiringSenior Retail Marketing & Retail Partnerships Manager (Austin, posted October 7, 2026): owns retail marketing "across Tonal's owned and operated stores and our retail partner locations, a footprint of roughly 130 doors". "Corporate and field communications do not exist as a program today, and this person will create them." The role also owns the retail marketing calendar, "geo marketing plans tied to store trade areas", feeding "door-level performance and local market insight back into growth and lifecycle planning", partner business reviews, "evergreen and promotional campaign resource kits retail partners need to execute independently", and planograms.Source
  • 03

    A $4,295 trainer is a considered purchase, and Tonal has about 130 doors where people can try it. The product and rent pages ask people to buy or rent, while the showroom path sits in the header.

    High impactLow effort First result in 1 month E commerce team

    First action

    Add a static "Find a showroom" block on the Tonal 2 page.

    How to measure it

    Product-page demo bookings

    Now
    –
    Target
    +40%
    By
    60 days

    Steps

    1. 1

      Design the block

      Nearest store, next slot, virtual option.

      Brand Design Lead 2 days

    2. 2

      Build it

      On Tonal 2, Tonal 1 refurbished and Rent pages.

      E-commerce team 1 week

    3. 3

      Use location

      Approximate location, no permission prompt.

      E-commerce team 2 days

    4. 4

      Tag bookings

      Source field in Salesforce.

      Staff Solutions Architect, Business Systems 2 days

    5. 5

      Brief showrooms

      What these visitors already saw.

      Showroom Sales Supervisor 1 day

    6. 6

      Measure

      Purchase rate after demo vs without.

      Growth Marketing 1 month

    First result
    1 month
    Cost
    Engineering time
    Owner
    E commerce team

    Smallest test

    Add a plain link block for two weeks and compare bookings.

    Why it works

    Add a block under the price: "Try Tonal before you buy: the nearest showroom is X miles away" with the next open demo slot and a virtual demo option, based on the visitor's approximate location. Track demo bookings from product pages and their purchase rate.

    People who try strength equipment in person buy with more confidence, and the demo path catches visitors who are not ready to pay today.

    Risks and how to handle them

    • Distracts buyers ready to pay

      Keep the block below the add-to-cart button.

    Evidence

    • Your websitePrices from the store's product data: Tonal 2 $4,295; Tonal 1 Certified Refurbished $2,495. Tonal Rent bundles the trainer, an accessories bundle ("$495 value"), white-glove delivery and installation, de-installation, replacements and membership, with "Return anytime".Source
    • Your websiteSitemap (checked October 22, 2026): 127 store pages under /pages/store/, mixing Tonal's own mall showrooms (for example Perimeter Mall, Westfield University Town Center, Tysons Corner Center, The Westchester) with partner doors such as Johnson Fitness & Wellness, Top Fitness, 360 Fitness and American Home Fitness. One partner page is published at a URL that begins "copy-of-" (the Katy, TX store).Source
    • HiringShowroom hiring: Showroom Sales Supervisors in Westchester, San Diego, Los Angeles, Scottsdale, Bellevue and Atlanta, and an Assistant Showroom Manager at Perimeter Mall. Supervisors "Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients", log clients in Salesforce, "Conduct phone and/or email outreach to new clients" and train staff on "the client nurture cycle"; the assistant manager supports "local marketing initiatives, community events, and partnerships".Source
  • 04

    /pages/businesses has a business title and description in search results ("Smart Fitness Solutions to Elevate Your Facility"), but the page itself shows careers text and a "tell us about yourself" form. A gym or hotel buyer who lands there from search meets a job form.

    Medium impactLow effort First result in 2 weeks E commerce team

    First action

    Add the redirect.

    How to measure it

    B2B enquiries

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Add redirect

      businesses to business-to-business.

      E-commerce team 1 hour

    2. 2

      Check search

      Which query brings traffic there.

      Growth Marketing 1 day

    3. 3

      Audit templates

      Other pages with mismatched bodies.

      E-commerce team 1 day

    4. 4

      Update links

      Any internal links to the old page.

      E-commerce team 1 hour

    5. 5

      Tag form

      Source for B2B leads.

      Staff Solutions Architect, Business Systems 1 day

    6. 6

      Review

      B2B enquiries after a month.

      Tonal for Business sales 1 month

    First result
    2 weeks
    Cost
    $0
    Owner
    E commerce team

    Smallest test

    Redirect today.

    Why it works

    Redirect /pages/businesses to /pages/business-to-business (the page the footer uses), or replace its body with the business content. Check which other pages show the wrong section.

    One redirect stops wasting high-intent business traffic.

    Risks and how to handle them

    • None significant

      Keep the old URL redirecting permanently.

    Evidence

    • Your website/pages/businesses has the title "Tonal Business | Smart Fitness Solutions to Elevate Your Facility" and a matching description, but its body is careers copy ("Whether you're here to explore career opportunities... Tell us a bit about yourself"); the footer's Tonal for Business link goes to /pages/business-to-business instead.Source
    • Your websiteAudience pages: a GLP-1 page ("meet your glp-1 strength partner") with beginner, women "in their late 40s and beyond" and older-adult programs; Tonal for Healthcare for clinics and rehab; a Business to Business page covering healthcare and corporate wellness.Source
  • 05

    Tonal has two referral pages in the sitemap and four sets of referral terms, but neither page shows the reward in its HTML; only a heading and the footer. Members who share a link, and people who search "Tonal referral code", find nothing to act on.

    Medium impactLow effort First result in 1 month Growth Marketing

    First action

    Write the reward in plain text on the referral page.

    How to measure it

    Referral purchases

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      State the offer

      Reward for both sides.

      Growth Marketing 1 day

    2. 2

      Update pages

      Visible text and share button.

      E-commerce team 2 days

    3. 3

      Redirect the duplicate

      One referral page.

      E-commerce team 1 hour

    4. 4

      Add in app

      Milestone prompt.

      Senior Manager, Software Engineering (Experiences) 1 month

    5. 5

      Email

      Milestone emails.

      Growth Marketing 1 week

    6. 6

      Measure

      Referred purchases.

      Growth Marketing monthly

    First result
    1 month
    Cost
    Referral rewards
    Owner
    Growth Marketing

    Smallest test

    Email one milestone cohort the referral link.

    Why it works

    Put the current reward, how it works and a share button in the page content, add the referral link to the app's post-workout screen and to milestone emails (100th workout, strength score jumps).

    Members are Tonal's most credible advocates, and a clear offer turns their enthusiasm into sales.

    Risks and how to handle them

    • Referral fraud

      Pay after the return window ends.

    Evidence

    • Your websiteReferral pages: /pages/referral-program and /pages/referral-rewards-program are in the sitemap but their HTML shows only a heading and the footer, with no reward or offer text.Source
    • Your websiteHomepage: "Get your time back. Get your strength back."; "HSA/FSA eligible"; "First month on us. Sign up for Tonal Rent"; "Each Tonal purchase requires a 12 month commitment of $59.95/month"; memberships include unlimited household accounts; "VISIT A SHOWROOM" in the header; coach profiles; Trustpilot badge.Source
    • HiringSenior Manager, Software Engineering (Experiences) (San Francisco, posted October 7, 2026): "Experiences own member happiness: the incremental improvements and new features that make existing subscribers get more out of Tonal and stay", across the trainer, the mobile app and the backend.Source
  • 06

    One partner page is published at a URL beginning "copy-of-", a sign that store pages are duplicated by hand. As the footprint grows past 130 doors, hand-made pages drift out of step with the locator.

    Low impactLow effort First result in 1 week E commerce team

    First action

    Redirect the copy-of URL.

    How to measure it

    Store data match

    Now
    –
    Target
    100%
    By
    30 days

    Steps

    1. 1

      Redirect

      Clean Katy URL.

      E-commerce team 1 hour

    2. 2

      Export

      Locator and sitemap lists.

      E-commerce team 1 day

    3. 3

      Compare

      Missing and extra pages.

      Senior Retail Marketing & Retail Partnerships Manager 1 day

    4. 4

      Fix

      Add, redirect or remove.

      E-commerce team 2 days

    5. 5

      Assign owner

      Retail marketing.

      Senior Director of Retail 1 day

    6. 6

      Review

      Monthly.

      Senior Retail Marketing & Retail Partnerships Manager monthly

    First result
    1 week
    Cost
    $0
    Owner
    E commerce team

    Smallest test

    Fix the one URL today.

    Why it works

    Rename the Katy page with a redirect, list all store pages against the locator data, fix mismatches, and set one owner and a monthly check for openings and closings.

    Accurate store data is the base for every local campaign and partner review.

    Risks and how to handle them

    • Removing pages loses links

      Redirect closed stores to the nearest door.

    Evidence

    • Your websiteSitemap (checked October 22, 2026): 127 store pages under /pages/store/, mixing Tonal's own mall showrooms (for example Perimeter Mall, Westfield University Town Center, Tysons Corner Center, The Westchester) with partner doors such as Johnson Fitness & Wellness, Top Fitness, 360 Fitness and American Home Fitness. One partner page is published at a URL that begins "copy-of-" (the Katy, TX store).Source
    • Your websiteStore Locator page: meta description reads "Store Locator Search Input Radius 50 Tag Countries Stores" (widget text); the page HTML links to none of the 127 store pages, and the Try Tonal page shows "Loading store locator from Stockist store locator" until a script runs.Source
    • HiringSenior Retail Marketing & Retail Partnerships Manager (Austin, posted October 7, 2026): owns retail marketing "across Tonal's owned and operated stores and our retail partner locations, a footprint of roughly 130 doors". "Corporate and field communications do not exist as a program today, and this person will create them." The role also owns the retail marketing calendar, "geo marketing plans tied to store trade areas", feeding "door-level performance and local market insight back into growth and lifecycle planning", partner business reviews, "evergreen and promotional campaign resource kits retail partners need to execute independently", and planograms.Source

This quarter 11

The core plays for the next three months.

  • 07

    The retail marketing post says corporate and field communications "do not exist as a program today". Showroom staff and partner floor staff hear about promotions, launches and floor changes ad hoc.

    High impactMedium effort First result in 1 quarter Senior Retail Marketing & Ret…

    First action

    Send the first brief to owned showrooms.

    How to measure it

    Brief read rate

    Now
    –
    Target
    80% of doors
    By
    1 quarter

    Steps

    1. 1

      Pick channel

      Email plus a shared page.

      Senior Retail Marketing & Retail Partnerships Manager 1 week

    2. 2

      Template

      Five fixed sections.

      Brand Design Lead 1 week

    3. 3

      First issue

      Owned showrooms.

      Senior Retail Marketing & Retail Partnerships Manager 1 week

    4. 4

      Add partners

      Partner floor staff.

      Senior Retail Marketing & Retail Partnerships Manager 1 month

    5. 5

      Coach video

      Monthly two-minute clip.

      Talent Brand and Partnership Lead monthly

    6. 6

      Measure

      Read rate and promo uptake.

      Senior Retail Marketing & Retail Partnerships Manager monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Retail Marketing & Retail Partnerships Manager

    Smallest test

    Send one issue and ask five stores for feedback.

    Why it works

    Start one weekly field brief (what is launching, what is on promotion, what to say, what changed on the floor) for owned and partner doors, with a one-page talk track and a monthly video from a coach. Track open rate and promotion uptake by door.

    Consistent talk tracks raise conversion on the floor, and partners sell what they understand.

    Risks and how to handle them

    • Ignored emails

      Keep it to one screen.

    Evidence

    • HiringSenior Retail Marketing & Retail Partnerships Manager (Austin, posted October 7, 2026): owns retail marketing "across Tonal's owned and operated stores and our retail partner locations, a footprint of roughly 130 doors". "Corporate and field communications do not exist as a program today, and this person will create them." The role also owns the retail marketing calendar, "geo marketing plans tied to store trade areas", feeding "door-level performance and local market insight back into growth and lifecycle planning", partner business reviews, "evergreen and promotional campaign resource kits retail partners need to execute independently", and planograms.Source
    • HiringShowroom hiring: Showroom Sales Supervisors in Westchester, San Diego, Los Angeles, Scottsdale, Bellevue and Atlanta, and an Assistant Showroom Manager at Perimeter Mall. Supervisors "Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients", log clients in Salesforce, "Conduct phone and/or email outreach to new clients" and train staff on "the client nurture cycle"; the assistant manager supports "local marketing initiatives, community events, and partnerships".Source
    • HiringTalent Brand and Partnership Lead (remote, posted September 30, 2026): grows "the influence, visibility, and commercial impact of Tonal's on-air talent across platforms" through social, community, PR, events and brand partnerships; runs the external talent agency relationship and, "Ahead of the July renewal decision", gives "a data-informed assessment" of its value and ROI.Source
  • 08

    Most of Tonal's doors are partner stores, and the new role must build "campaign resource kits retail partners need to execute independently".

    High impactMedium effort First result in 2 quarters Senior Retail Marketing & Ret…

    First action

    List the top ten partner doors by sales.

    How to measure it

    Partner door sales

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Interview partners

      What they need.

      Senior Retail Marketing & Retail Partnerships Manager 2 weeks

    2. 2

      Design kit

      Templates.

      Brand Design Lead 1 month

    3. 3

      Tracked links

      Per door.

      Growth Marketing 1 week

    4. 4

      Launch

      Top ten partners.

      Senior Retail Marketing & Retail Partnerships Manager 1 month

    5. 5

      Review

      Quarterly business review.

      Senior Retail Marketing & Retail Partnerships Manager quarterly

    6. 6

      Expand

      All partners.

      Senior Retail Marketing & Retail Partnerships Manager 1 quarter

    First result
    2 quarters
    Cost
    Design time
    Owner
    Senior Retail Marketing & Retail Partnerships Manager

    Smallest test

    Give one partner the kit for a month.

    Why it works

    Build an evergreen kit (store page copy, local ad templates, email and social posts, in-store signage, demo script) and a promo kit for each sales period, with tracked links per door. Review results in partner business reviews.

    Partners already have local audiences; good materials turn them into Tonal demand.

    Risks and how to handle them

    • Off-brand partner ads

      Locked templates.

    Evidence

    • HiringSenior Retail Marketing & Retail Partnerships Manager (Austin, posted October 7, 2026): owns retail marketing "across Tonal's owned and operated stores and our retail partner locations, a footprint of roughly 130 doors". "Corporate and field communications do not exist as a program today, and this person will create them." The role also owns the retail marketing calendar, "geo marketing plans tied to store trade areas", feeding "door-level performance and local market insight back into growth and lifecycle planning", partner business reviews, "evergreen and promotional campaign resource kits retail partners need to execute independently", and planograms.Source
    • Your websiteSitemap (checked October 22, 2026): 127 store pages under /pages/store/, mixing Tonal's own mall showrooms (for example Perimeter Mall, Westfield University Town Center, Tysons Corner Center, The Westchester) with partner doors such as Johnson Fitness & Wellness, Top Fitness, 360 Fitness and American Home Fitness. One partner page is published at a URL that begins "copy-of-" (the Katy, TX store).Source
    • HiringBrand Design Lead (Austin, posted September 29, 2026): defines "the next chapter of the Tonal brand" across "campaigns, paid media, organic social, web, email, retail, events"; works with Growth Marketing "to develop and iterate performance creative"; "Translate Tonal's technology, training intelligence, product benefits, and member outcomes into simple, compelling consumer stories."Source
  • 09

    Tonal wants geo marketing tied to each store's trade area, and each store page has its own booking calendar. That means every door can have its own cost per booked demo.

    High impactMedium effort First result in 1 quarter Growth Marketing

    First action

    Launch a radius test around two showrooms.

    How to measure it

    Cost per booked demo

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Define radii

      Per owned showroom.

      Growth Marketing 1 week

    2. 2

      Creative

      Local versions.

      Brand Design Lead 2 weeks

    3. 3

      Launch

      Two showrooms.

      Growth Marketing 1 week

    4. 4

      Track

      Bookings per calendar.

      Staff Solutions Architect, Business Systems 1 week

    5. 5

      Compare

      Demo-to-sale by door.

      Growth Marketing 1 month

    6. 6

      Scale

      All owned showrooms.

      Growth Marketing 1 quarter

    First result
    1 quarter
    Cost
    Ad budget
    Owner
    Growth Marketing

    Smallest test

    Run one radius campaign for a month.

    Why it works

    Run paid social and search in a radius around each owned showroom, pointing to that store page and its calendar. Compare cost per booked demo and demo-to-sale rate by door, and shift budget to the best trade areas.

    Door-level results show where retail investment pays back and where another store could open.

    Risks and how to handle them

    • Small radius audiences

      Use broader radii in smaller metros.

    Evidence

    • HiringSenior Retail Marketing & Retail Partnerships Manager (Austin, posted October 7, 2026): owns retail marketing "across Tonal's owned and operated stores and our retail partner locations, a footprint of roughly 130 doors". "Corporate and field communications do not exist as a program today, and this person will create them." The role also owns the retail marketing calendar, "geo marketing plans tied to store trade areas", feeding "door-level performance and local market insight back into growth and lifecycle planning", partner business reviews, "evergreen and promotional campaign resource kits retail partners need to execute independently", and planograms.Source
    • Your websiteStore pages (sampled October 22, 2026: The Westchester, Perimeter Mall, Westfield UTC, Johnson Fitness & Wellness Dallas, Katy): each has a title like "Demo Tonal In Person | Perimeter Mall - Atlanta, GA" but an empty meta description; the only structured data is the site-wide Organization block (no store or local business markup); opening hours are filled in by a script, so they are not in the page HTML; partner stores carry the same "Tonal Showroom" label, the same booking layout and the same four member weight-loss quotes as Tonal's own showrooms. Each page embeds its own scheduling calendar.Source
    • HiringShowroom hiring: Showroom Sales Supervisors in Westchester, San Diego, Los Angeles, Scottsdale, Bellevue and Atlanta, and an Assistant Showroom Manager at Perimeter Mall. Supervisors "Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients", log clients in Salesforce, "Conduct phone and/or email outreach to new clients" and train staff on "the client nurture cycle"; the assistant manager supports "local marketing initiatives, community events, and partnerships".Source
  • 10

    The in-person demo includes a 15-minute strength assessment that finds "your perfect starting weight". Supervisors are asked to run the "client nurture cycle" in Salesforce.

    High impactLow effort First result in 1 quarter Showroom Sales Supervisor

    First action

    Write the email template.

    How to measure it

    Demo-to-purchase

    Now
    –
    Target
    +15%
    By
    1 quarter

    Steps

    1. 1

      Template

      Results and plan.

      Brand Design Lead 1 week

    2. 2

      Salesforce flow

      Triggered after demo.

      Staff Solutions Architect, Business Systems 2 weeks

    3. 3

      Train staff

      Capture results.

      Showroom Sales Supervisor 1 week

    4. 4

      Follow-ups

      Day 3 and 10.

      Showroom Sales Supervisor ongoing

    5. 5

      Add options

      Rent and HSA/FSA.

      Growth Marketing 1 week

    6. 6

      Measure

      Purchase by follow-up.

      Growth Marketing monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Showroom Sales Supervisor

    Smallest test

    Send results manually for one week at one showroom.

    Why it works

    Email each visitor their results, a plan for their goal and their household, the HSA/FSA and Rent options, and a booking link to the supervisor. Follow up at day 3 and day 10.

    Personal results keep the demo memorable at home, where the purchase decision is made with a partner.

    Risks and how to handle them

    • Consent

      Ask for email permission at check-in.

    Evidence

    • HiringShowroom hiring: Showroom Sales Supervisors in Westchester, San Diego, Los Angeles, Scottsdale, Bellevue and Atlanta, and an Assistant Showroom Manager at Perimeter Mall. Supervisors "Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients", log clients in Salesforce, "Conduct phone and/or email outreach to new clients" and train staff on "the client nurture cycle"; the assistant manager supports "local marketing initiatives, community events, and partnerships".Source
    • Your websiteHSA/FSA page: a Truemed partnership to "save ~30%*" with pre-tax HSA/FSA dollars (footnoted as an average tax rate), a short health survey with "a 98%+ approval rating for a Letter of Medical Necessity", and membership submitted separately for reimbursement.Source
    • Your websitePrices from the store's product data: Tonal 2 $4,295; Tonal 1 Certified Refurbished $2,495. Tonal Rent bundles the trainer, an accessories bundle ("$495 value"), white-glove delivery and installation, de-installation, replacements and membership, with "Return anytime".Source
  • 11

    Tonal Rent offers a free first month and "Return anytime", and renters can request to buy. People who rent and like it are the warmest buyers Tonal has.

    High impactMedium effort First result in 1 quarter Growth Marketing

    First action

    Measure today's rent-to-purchase rate.

    How to measure it

    Rent-to-purchase

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Current rates.

      Growth Marketing 1 week

    2. 2

      Offer

      Buy-out terms.

      Finance 2 weeks

    3. 3

      Stats email

      Workouts and strength gains.

      Growth Marketing 2 weeks

    4. 4

      In-app prompt

      Month two.

      Senior Manager, Software Engineering (Experiences) 1 month

    5. 5

      Care script

      For renters who call.

      Manager, Care Operations 1 week

    6. 6

      Measure

      Conversions and returns.

      Growth Marketing monthly

    First result
    1 quarter
    Cost
    Offer cost
    Owner
    Growth Marketing

    Smallest test

    Email one renter cohort.

    Why it works

    At month two and four, show renters a buy-out offer in the app and by email with their workout stats. Track rent-to-purchase and returns.

    Renters already have the trainer on the wall; buying is a smaller step than starting over.

    Risks and how to handle them

    • Margin

      Test offer sizes.

    Evidence

    • Your websitePrices from the store's product data: Tonal 2 $4,295; Tonal 1 Certified Refurbished $2,495. Tonal Rent bundles the trainer, an accessories bundle ("$495 value"), white-glove delivery and installation, de-installation, replacements and membership, with "Return anytime".Source
    • HiringSenior Manager, Software Engineering (Experiences) (San Francisco, posted October 7, 2026): "Experiences own member happiness: the incremental improvements and new features that make existing subscribers get more out of Tonal and stay", across the trainer, the mobile app and the backend.Source
    • Your websiteHomepage: "Get your time back. Get your strength back."; "HSA/FSA eligible"; "First month on us. Sign up for Tonal Rent"; "Each Tonal purchase requires a 12 month commitment of $59.95/month"; memberships include unlimited household accounts; "VISIT A SHOWROOM" in the header; coach profiles; Trustpilot badge.Source
  • 12

    Tonal says HSA/FSA buyers can "save ~30%" through Truemed, with a 98%+ approval rate on the survey. It is on the homepage but not on the store pages where buyers book demos.

    Medium impactLow effort First result in 1 month Senior Retail Marketing & Ret…

    First action

    Print the explainer for owned showrooms.

    How to measure it

    Truemed share of demo purchases

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Explainer

      One page.

      Brand Design Lead 1 week

    2. 2

      Store pages

      One line and link.

      E-commerce team 1 day

    3. 3

      Demo script

      Where to mention it.

      Showroom Sales Supervisor 1 week

    4. 4

      Partners

      Add to kit.

      Senior Retail Marketing & Retail Partnerships Manager 2 weeks

    5. 5

      Track

      Truemed checkouts.

      Growth Marketing 1 week

    6. 6

      Review

      Monthly.

      Senior Retail Marketing & Retail Partnerships Manager monthly

    First result
    1 month
    Cost
    Print costs
    Owner
    Senior Retail Marketing & Retail Partnerships Manager

    Smallest test

    Add the line at one showroom.

    Why it works

    Add an HSA/FSA line to store pages, a one-page explainer at every door, and a step in the demo script. Track Truemed checkouts after demos.

    Pre-tax payment is a strong answer to the price objection that showrooms hear most.

    Risks and how to handle them

    • Overpromising savings

      Use Truemed's own wording and footnote.

    Evidence

    • Your websiteHSA/FSA page: a Truemed partnership to "save ~30%*" with pre-tax HSA/FSA dollars (footnoted as an average tax rate), a short health survey with "a 98%+ approval rating for a Letter of Medical Necessity", and membership submitted separately for reimbursement.Source
    • Your websiteStore pages (sampled October 22, 2026: The Westchester, Perimeter Mall, Westfield UTC, Johnson Fitness & Wellness Dallas, Katy): each has a title like "Demo Tonal In Person | Perimeter Mall - Atlanta, GA" but an empty meta description; the only structured data is the site-wide Organization block (no store or local business markup); opening hours are filled in by a script, so they are not in the page HTML; partner stores carry the same "Tonal Showroom" label, the same booking layout and the same four member weight-loss quotes as Tonal's own showrooms. Each page embeds its own scheduling calendar.Source
    • HiringShowroom hiring: Showroom Sales Supervisors in Westchester, San Diego, Los Angeles, Scottsdale, Bellevue and Atlanta, and an Assistant Showroom Manager at Perimeter Mall. Supervisors "Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients", log clients in Salesforce, "Conduct phone and/or email outreach to new clients" and train staff on "the client nurture cycle"; the assistant manager supports "local marketing initiatives, community events, and partnerships".Source
  • 13

    The talent lead is hired to grow coaches' influence through events and community, and showrooms are asked to run community events. Members follow coaches; prospects meet them in person.

    High impactMedium effort First result in 1 quarter Talent Brand and Partnership…

    First action

    Pick the first coach and showroom.

    How to measure it

    Sales from event attendees

    Now
    –
    Target
    25 per event
    By
    2 quarters

    Steps

    1. 1

      Pick metros

      Showrooms with the most members nearby.

      Talent Brand and Partnership Lead 1 week

    2. 2

      Book coaches

      Through the agency.

      Talent Brand and Partnership Lead 2 weeks

    3. 3

      Promote

      Members and local ads.

      Growth Marketing 2 weeks

    4. 4

      Run

      Class and demos.

      Showroom Sales Supervisor monthly

    5. 5

      Film

      Social clips.

      Brand Design Lead monthly

    6. 6

      Measure

      Bookings and sales.

      Senior Retail Marketing & Retail Partnerships Manager monthly

    First result
    1 quarter
    Cost
    Travel and promotion
    Owner
    Talent Brand and Partnership Lead

    Smallest test

    Run one event.

    Why it works

    Schedule a monthly coach session in one showroom metro: a live class, a strength assessment and a Q&A, booked through the store page. Film it for social and track bookings and sales.

    Coach presence turns a sales visit into an event and gives talent marketing a measurable commercial result.

    Risks and how to handle them

    • Coach schedules

      Plan a quarter ahead.

    Evidence

    • HiringTalent Brand and Partnership Lead (remote, posted September 30, 2026): grows "the influence, visibility, and commercial impact of Tonal's on-air talent across platforms" through social, community, PR, events and brand partnerships; runs the external talent agency relationship and, "Ahead of the July renewal decision", gives "a data-informed assessment" of its value and ROI.Source
    • HiringShowroom hiring: Showroom Sales Supervisors in Westchester, San Diego, Los Angeles, Scottsdale, Bellevue and Atlanta, and an Assistant Showroom Manager at Perimeter Mall. Supervisors "Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients", log clients in Salesforce, "Conduct phone and/or email outreach to new clients" and train staff on "the client nurture cycle"; the assistant manager supports "local marketing initiatives, community events, and partnerships".Source
    • Public profilesYouTube @tonalstrong: about 25,900 subscribers, 229 videos and 75 million views; the iOS app was updated in October 2026; 31 coach pages and 61 Resource Hub workout and exercise pages in the sitemap.Source
  • 14

    Tonal has 31 coach pages and a talent lead building each coach's brand. The pages are the one place Tonal owns the coach's audience.

    Medium impactLow effort First result in 1 quarter Talent Brand and Partnership…

    First action

    Update three coach pages.

    How to measure it

    Demo bookings from coach pages

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Template

      Programs, classes, events.

      Brand Design Lead 2 weeks

    2. 2

      Content

      Per coach.

      Talent Brand and Partnership Lead 1 month

    3. 3

      Bio links

      Social profiles.

      Talent Brand and Partnership Lead 2 weeks

    4. 4

      Sample workout

      Video.

      Content team 1 month

    5. 5

      Track

      Bookings.

      Growth Marketing 1 week

    6. 6

      Review

      With agency.

      Talent Brand and Partnership Lead quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Talent Brand and Partnership Lead

    Smallest test

    Update one coach page.

    Why it works

    Add each coach's programs, latest classes, social links, upcoming appearances and a free sample workout to their page; link from coaches' social bios.

    Coach fans search for the coach; their page should convert them.

    Risks and how to handle them

    • Coaches leave

      Keep pages in the brand template.

    Evidence

    • HiringTalent Brand and Partnership Lead (remote, posted September 30, 2026): grows "the influence, visibility, and commercial impact of Tonal's on-air talent across platforms" through social, community, PR, events and brand partnerships; runs the external talent agency relationship and, "Ahead of the July renewal decision", gives "a data-informed assessment" of its value and ROI.Source
    • Public profilesYouTube @tonalstrong: about 25,900 subscribers, 229 videos and 75 million views; the iOS app was updated in October 2026; 31 coach pages and 61 Resource Hub workout and exercise pages in the sitemap.Source
  • 15

    Tonal has a GLP-1 page with beginner and older-adult programs and a healthcare offer for clinics. People on GLP-1 treatment are told to protect muscle; clinics need somewhere to send them.

    Medium impactMedium effort First result in 2 quarters Tonal

    First action

    List ten clinics near showrooms.

    How to measure it

    Referred demos

    Now
    –
    Target
    50 a month
    By
    2 quarters

    Steps

    1. 1

      List clinics

      Near owned showrooms.

      Tonal for Healthcare sales 2 weeks

    2. 2

      Card and code

      Referral material.

      Brand Design Lead 2 weeks

    3. 3

      Train staff

      GLP-1 programs.

      Showroom Sales Supervisor 1 week

    4. 4

      Visit clinics

      First ten.

      Tonal for Healthcare sales 1 month

    5. 5

      Track

      Code use.

      Growth Marketing ongoing

    6. 6

      Review

      Expand to partners.

      Senior Retail Marketing & Retail Partnerships Manager quarterly

    First result
    2 quarters
    Cost
    Print and staff time
    Owner
    Tonal for Healthcare sales

    Smallest test

    Sign one clinic.

    Why it works

    Offer clinics a referral card and a demo code, train showroom staff on the GLP-1 programs, and track referred demos.

    A clinician's recommendation is a strong trigger for a considered purchase.

    Risks and how to handle them

    • Health claims

      Use only approved wording.

    Evidence

    • Your websiteAudience pages: a GLP-1 page ("meet your glp-1 strength partner") with beginner, women "in their late 40s and beyond" and older-adult programs; Tonal for Healthcare for clinics and rehab; a Business to Business page covering healthcare and corporate wellness.Source
    • Your websiteHSA/FSA page: a Truemed partnership to "save ~30%*" with pre-tax HSA/FSA dollars (footnoted as an average tax rate), a short health survey with "a 98%+ approval rating for a Letter of Medical Necessity", and membership submitted separately for reimbursement.Source
    • HiringShowroom hiring: Showroom Sales Supervisors in Westchester, San Diego, Los Angeles, Scottsdale, Bellevue and Atlanta, and an Assistant Showroom Manager at Perimeter Mall. Supervisors "Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients", log clients in Salesforce, "Conduct phone and/or email outreach to new clients" and train staff on "the client nurture cycle"; the assistant manager supports "local marketing initiatives, community events, and partnerships".Source
  • 16

    Tonal Care runs seven days a week across phone, email, chat and video, and the Experiences team owns keeping subscribers. A member who contacts Care twice in a month is at risk.

    High impactMedium effort First result in 1 quarter Manager

    First action

    Pull members with two or more contacts last month.

    How to measure it

    Flagged-member retention

    Now
    –
    Target
    +10 points
    By
    2 quarters

    Steps

    1. 1

      Define flags

      Repeat contacts, low CSAT.

      Manager, Care Operations 1 week

    2. 2

      Build feed

      From the help desk to the CRM.

      Staff Solutions Architect, Business Systems 2 weeks

    3. 3

      Save flow

      Call and app nudge.

      Senior Manager, Software Engineering (Experiences) 1 month

    4. 4

      Train teams

      In-house and partner.

      Manager, Care Operations 2 weeks

    5. 5

      Run

      Weekly.

      Manager, Care Operations weekly

    6. 6

      Measure

      Renewal.

      Growth Marketing monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Manager, Care Operations

    Smallest test

    Call 20 flagged members.

    Why it works

    Flag members with repeat contacts or low CSAT and pass them to a save flow: a coach program suggestion, a check-in call and an app nudge. Track renewal.

    Problems that reach Care are the ones that end subscriptions; acting early keeps members.

    Risks and how to handle them

    • Too many flags

      Start with the strongest signal.

    Evidence

    • HiringManager, Care Operations (Toronto, posted September 25, 2026): Tonal Care "runs seven days a week across an in-house Toronto team and an outsourced partner operation" over "phone, email, chat, and video", with plans for SLA, CSAT, Average Handle Time and First Contact Resolution. A Staff Solutions Architect, Business Systems is also open in San Francisco and Toronto.Source
    • HiringSenior Manager, Software Engineering (Experiences) (San Francisco, posted October 7, 2026): "Experiences own member happiness: the incremental improvements and new features that make existing subscribers get more out of Tonal and stay", across the trainer, the mobile app and the backend.Source
  • 17

    The Member Upgrade Program gives Tonal 1 owners $985 in value to move to Tonal 2 and recycles the old unit, and Tonal sells certified refurbished Tonal 1s for $2,495. Upgrades and refurbished sales feed each other.

    Medium impactLow effort First result in 1 quarter Growth Marketing

    First action

    Count eligible Tonal 1 owners.

    How to measure it

    Upgrades per quarter

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Count owners

      Eligible base.

      Growth Marketing 1 week

    2. 2

      Plan waves

      Quarterly.

      Growth Marketing 2 weeks

    3. 3

      Refurb supply

      From returns.

      Operations 1 month

    4. 4

      Showroom pitch

      Refurb entry.

      Showroom Sales Supervisor 1 week

    5. 5

      Email

      Owners.

      Growth Marketing quarterly

    6. 6

      Measure

      Upgrades.

      Growth Marketing quarterly

    First result
    1 quarter
    Cost
    Offer cost
    Owner
    Growth Marketing

    Smallest test

    Email one owner cohort.

    Why it works

    Run upgrade waves on a schedule, use returned units for the refurbished line where possible, and market refurbished units as a lower-cost entry in showrooms.

    Upgrades lift lifetime value and refurbished units reach buyers below the $4,295 price.

    Risks and how to handle them

    • Cannibalizing new sales

      Price refurbished units clearly below new.

    Evidence

    • Your websiteMember Upgrade Program: "$985 in total savings when you upgrade to a Tonal 2" for Tonal 1 owners who return a working Tonal 1 ($500 off, a 4-year extended warranty, a rope, priority shipping and recycling), through a gated flow.Source
    • Your websitePrices from the store's product data: Tonal 2 $4,295; Tonal 1 Certified Refurbished $2,495. Tonal Rent bundles the trainer, an accessories bundle ("$495 value"), white-glove delivery and installation, de-installation, replacements and membership, with "Return anytime".Source

Big bets 3

Larger plays that can change the trajectory.

  • 18

    Retail marketing must feed "door-level performance" into growth planning and lead partner business reviews. Many showroom visitors buy later online, so the door that did the work gets no credit.

    High impactHigh effort First result in 3 quarters Staff Solutions Architect

    First action

    Match last quarter's demo list with orders.

    How to measure it

    Influenced sales visible by door

    Now
    –
    Target
    100% of doors
    By
    3 quarters

    Steps

    1. 1

      Match data

      Demos to orders.

      Staff Solutions Architect, Business Systems 1 month

    2. 2

      Set rules

      Attribution window.

      Growth Marketing 2 weeks

    3. 3

      Build report

      By door.

      Staff Solutions Architect, Business Systems 1 month

    4. 4

      Share with partners

      Business reviews.

      Senior Retail Marketing & Retail Partnerships Manager quarterly

    5. 5

      Use in budgets

      Store investment.

      Senior Director of Retail quarterly

    6. 6

      Refine

      Quarterly.

      Staff Solutions Architect, Business Systems quarterly

    First result
    3 quarters
    Cost
    Systems time
    Owner
    Staff Solutions Architect, Business Systems

    Smallest test

    Match one showroom's demos by hand.

    Why it works

    Match demo bookings (email and phone in Salesforce) with later online orders and credit the door. Report door-level influenced sales in partner reviews and in budgeting.

    Without this, retail looks worse than it is and partners have less reason to push Tonal.

    Risks and how to handle them

    • Privacy

      Use first-party data with consent.

    Evidence

    • HiringSenior Retail Marketing & Retail Partnerships Manager (Austin, posted October 7, 2026): owns retail marketing "across Tonal's owned and operated stores and our retail partner locations, a footprint of roughly 130 doors". "Corporate and field communications do not exist as a program today, and this person will create them." The role also owns the retail marketing calendar, "geo marketing plans tied to store trade areas", feeding "door-level performance and local market insight back into growth and lifecycle planning", partner business reviews, "evergreen and promotional campaign resource kits retail partners need to execute independently", and planograms.Source
    • HiringShowroom hiring: Showroom Sales Supervisors in Westchester, San Diego, Los Angeles, Scottsdale, Bellevue and Atlanta, and an Assistant Showroom Manager at Perimeter Mall. Supervisors "Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients", log clients in Salesforce, "Conduct phone and/or email outreach to new clients" and train staff on "the client nurture cycle"; the assistant manager supports "local marketing initiatives, community events, and partnerships".Source
    • Your websiteStore pages (sampled October 22, 2026: The Westchester, Perimeter Mall, Westfield UTC, Johnson Fitness & Wellness Dallas, Katy): each has a title like "Demo Tonal In Person | Perimeter Mall - Atlanta, GA" but an empty meta description; the only structured data is the site-wide Organization block (no store or local business markup); opening hours are filled in by a script, so they are not in the page HTML; partner stores carry the same "Tonal Showroom" label, the same booking layout and the same four member weight-loss quotes as Tonal's own showrooms. Each page embeds its own scheduling calendar.Source
  • 19

    Tonal sells to businesses for healthcare and corporate wellness. Employees who try Tonal at work or in a hotel become home buyers.

    Medium impactHigh effort First result in 4 quarters Tonal

    First action

    List ten target employers.

    How to measure it

    Pilot-sourced home sales

    Now
    –
    Target
    100 a year
    By
    4 quarters

    Steps

    1. 1

      Pick pilots

      Five sites.

      Tonal for Business sales 1 month

    2. 2

      Offer

      Employee and guest pricing.

      Finance 2 weeks

    3. 3

      Install

      Pilot units.

      Operations 1 month

    4. 4

      Promote

      On-site materials.

      Brand Design Lead 1 month

    5. 5

      Track

      Codes.

      Growth Marketing ongoing

    6. 6

      Decide

      Scale or stop.

      Tonal for Business sales 1 quarter

    First result
    4 quarters
    Cost
    Pilot units
    Owner
    Tonal for Business sales

    Smallest test

    Sign one employer pilot.

    Why it works

    Run five pilots (two employers, two hotels, one clinic) with an employee or guest offer and track home purchases from pilot sites.

    B2B placements create trials at scale and a path to home sales.

    Risks and how to handle them

    • Low usage

      Coach-led launch sessions.

    Evidence

    • Your websiteAudience pages: a GLP-1 page ("meet your glp-1 strength partner") with beginner, women "in their late 40s and beyond" and older-adult programs; Tonal for Healthcare for clinics and rehab; a Business to Business page covering healthcare and corporate wellness.Source
    • Your website/pages/businesses has the title "Tonal Business | Smart Fitness Solutions to Elevate Your Facility" and a matching description, but its body is careers copy ("Whether you're here to explore career opportunities... Tell us a bit about yourself"); the footer's Tonal for Business link goes to /pages/business-to-business instead.Source
  • 20

    The 2025 State of Strength report sits on a separate Shopify domain, so the links and attention it earns do not help tonal.com. Tonal has millions of workouts and showrooms in specific metros.

    High impactMedium effort First result in 3 quarters PR and Communications

    First action

    Move the 2025 report to a tonal.com page.

    How to measure it

    Referring domains to the report

    Now
    –
    Target
    100
    By
    1 year

    Steps

    1. 1

      Move 2025

      tonal.com page and redirect.

      E-commerce team 1 week

    2. 2

      Plan 2026

      Questions and city cuts.

      PR and Communications 1 month

    3. 3

      Analyze

      Aggregated data.

      Data Science 2 months

    4. 4

      Privacy review

      No individual data.

      Legal 1 month

    5. 5

      Launch

      National and local press.

      PR and Communications 1 month

    6. 6

      Showroom events

      City findings.

      Senior Retail Marketing & Retail Partnerships Manager quarterly

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    PR and Communications

    Smallest test

    Redirect the old domain.

    Why it works

    Publish the 2026 report on tonal.com, redirect the old domain, and add city cuts for showroom markets ("How Atlanta lifts") for local press and showroom events.

    Original data earns links and coverage, and local cuts give each showroom a reason for press.

    Risks and how to handle them

    • Small city samples

      Publish only cities above a threshold.

    Evidence

    • Your websiteThe footer's "State of Strength" link opens the 2025 State of Strength report on a separate Shopify domain (tonal-state-of-strength.myshopify.com), not on tonal.com: "Strength IS THE FUTURE OF FITNESS".Source
    • Your websiteSitemap (checked October 22, 2026): 127 store pages under /pages/store/, mixing Tonal's own mall showrooms (for example Perimeter Mall, Westfield University Town Center, Tysons Corner Center, The Westchester) with partner doors such as Johnson Fitness & Wellness, Top Fitness, 360 Fitness and American Home Fitness. One partner page is published at a URL that begins "copy-of-" (the Katy, TX store).Source
    • Public profilesYouTube @tonalstrong: about 25,900 subscribers, 229 videos and 75 million views; the iOS app was updated in October 2026; 31 coach pages and 61 Resource Hub workout and exercise pages in the sitemap.Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 21

    Mall showrooms get walk-ins, and every demo includes a strength assessment. A visible leaderboard gives passers-by a reason to stop.

    Medium impactLow effort First result in 1 quarter Assistant Showroom Manager

    First action

    Pilot at Perimeter Mall.

    How to measure it

    Leads per week

    Now
    –
    Target
    +50%
    By
    1 quarter

    Steps

    1. 1

      Design challenge

      Two minutes.

      Showroom Sales Supervisor 1 week

    2. 2

      Screen

      Leaderboard.

      Brand Design Lead 2 weeks

    3. 3

      Capture

      Email with consent.

      Staff Solutions Architect, Business Systems 1 week

    4. 4

      Run

      One showroom.

      Assistant Showroom Manager 1 month

    5. 5

      Follow up

      Results email.

      Showroom Sales Supervisor ongoing

    6. 6

      Measure

      Leads and sales.

      Senior Retail Marketing & Retail Partnerships Manager monthly

    First result
    1 quarter
    Cost
    Screen cost
    Owner
    Assistant Showroom Manager

    Smallest test

    Run it one weekend.

    Why it works

    Run a two-minute strength challenge with a screen leaderboard by week; capture email to send results and book a full demo.

    Games pull in foot traffic and capture leads who would not book a demo.

    Risks and how to handle them

    • Safety

      Staff supervise every attempt.

    Evidence

    • HiringShowroom hiring: Showroom Sales Supervisors in Westchester, San Diego, Los Angeles, Scottsdale, Bellevue and Atlanta, and an Assistant Showroom Manager at Perimeter Mall. Supervisors "Lead Tonal demonstrations, calibrations, and workouts with both scheduled and walk-in clients", log clients in Salesforce, "Conduct phone and/or email outreach to new clients" and train staff on "the client nurture cycle"; the assistant manager supports "local marketing initiatives, community events, and partnerships".Source
    • Your websiteSitemap (checked October 22, 2026): 127 store pages under /pages/store/, mixing Tonal's own mall showrooms (for example Perimeter Mall, Westfield University Town Center, Tysons Corner Center, The Westchester) with partner doors such as Johnson Fitness & Wellness, Top Fitness, 360 Fitness and American Home Fitness. One partner page is published at a URL that begins "copy-of-" (the Katy, TX store).Source
  • 22

    Of the 120 pages in the pages sitemap, 46 are terms, legal or expired promotion pages. They compete with the store, product and program pages for crawl attention.

    Low impactLow effort First result in 1 month E commerce team

    First action

    List expired promotion pages.

    How to measure it

    Sales pages share

    Now
    –
    Target
    80%
    By
    1 month

    Steps

    1. 1

      List pages

      Expired and old.

      E-commerce team 1 day

    2. 2

      Legal check

      What must stay public.

      Legal 1 week

    3. 3

      Noindex

      Old versions.

      E-commerce team 1 day

    4. 4

      Sitemap

      Remove expired.

      E-commerce team 1 day

    5. 5

      Archive

      Link from legal page.

      E-commerce team 1 day

    6. 6

      Review

      Quarterly.

      E-commerce team quarterly

    First result
    1 month
    Cost
    $0
    Owner
    E commerce team

    Smallest test

    Remove five expired promotions.

    Why it works

    Keep current terms indexable, mark old versions noindex and keep them linked from the legal archive, and remove expired promotions from the sitemap.

    A cleaner sitemap points search engines at the pages that sell.

    Risks and how to handle them

    • Legal access

      Keep pages live, just not in the sitemap.

    Evidence

    • Your websiteThe pages sitemap holds 120 URLs, of which 46 are terms, legal or expired promotion pages (for example dated terms of sale from 2018-2023, a July 4th offer and several "save" offer pages).Source
    • Your websiteSitemap (checked October 22, 2026): 127 store pages under /pages/store/, mixing Tonal's own mall showrooms (for example Perimeter Mall, Westfield University Town Center, Tysons Corner Center, The Westchester) with partner doors such as Johnson Fitness & Wellness, Top Fitness, 360 Fitness and American Home Fitness. One partner page is published at a URL that begins "copy-of-" (the Katy, TX store).Source
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. Tonal did not commission, review or endorse it, and Programmable is not affiliated with Tonal. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Tonal runs its business.

Something wrong, or do you represent Tonal? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Store pages, locator list, try-near-you, the business page redirect, referral pages and store URL cleanup.

  2. Days 31 to 6012 ideas

    Field brief, partner kit, trade-area ads, demo follow-up, rent-to-own, HSA/FSA in showrooms, coach events and pages, clinic referrals, Care churn signals, upgrades; the showroom leaderboard.

  3. Days 61 to 903 ideas

    Door-level attribution, business pilots and State of Strength on tonal.com.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value weight that adjusts automatically. The most cited problem: high upfront price.

  • Coaching and programs that remove guesswork
  • Wanting to try before buying
  • In their words: “get your time back”

Market

Competitive landscape

2 competitors compared: Speediance and Peloton.

  • Gap to exploit: Try-before-you-buy at scale through partner stores
  • Speediance: Fewer showrooms to try in person
  • Peloton: Cardio-first identity

Hiring signals

Tonal is building retail as a growth engine: a manager to own retail marketing, field communications and partner relationships across about 130 doors (ideas 1, 2, 6, 7, 8, 9, 18), showroom supervisors and an assistant…

  • Senior Retail Marketing & Retail Partnerships Manager: About 130 doors; field comms do not exist yet. Ideas 1, 2, 7, 8, 9.
  • Showroom Sales Supervisor (Westchester and five other metros): Demos, walk-ins and the nurture cycle. Ideas 3, 10, 12.
  • Assistant Showroom Manager (Perimeter Mall): Local marketing and events. Idea 21.

From the team that wrote this playbook

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