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Generated Oct 26, 2026
  1. Programmable
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  3. Trexo Robotics
Trexo Robotics logo

growth playbook · Oct 26, 2026

trexorobotics.com (opens in a new tab)

Trexo Robotics growth playbook

Diagnosis

Trexo has just won FDA clearance for Theo, opened US reservations and is building a Trainer Network ahead of deliveries in 2027. Its hiring shows the next step: an Event Marketing Manager to run roadshows, clinic trials and conferences across the US and Canada, a Project Coordinator to run the journey from sale to home, and a second UK clinical hire.

The site is clear and careful, but it has no page for events or trial days, no US family stories yet, a sitemap that points at a domain that does not load, and a slow mobile homepage.

This playbook gives events a bookable home first, fixes discovery and speed, then keeps deposit holders moving through funding and assessment, and uses events to grow the trainer and clinic network.

Growth Score

6/10

Biggest Opportunity

Turn every roadshow and trial day into measured reservations, clinicians and trainers, through one bookable events page.

Biggest Risk

A long wait between deposit and delivery and uncertain funding can lead families to cancel before 2027.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    A "Try Trexo near you" page: every roadshow, trial day and conference on one bookable calendar

    List the events already planned for the next 90 days and publish them as a simple page this week.

    High impact First result in 2 weeks
  2. 2

    Point the sitemap and robots.txt at the site that actually loads

    Replace the sitemap URLs with the live host and resubmit it in Search Console.

    High impact First result in 2 weeks
  3. 3

    Show a still image first, then the hero video, so the homepage passes Core Web Vitals

    Add a poster image to the hero video and re-run PageSpeed.

    Medium impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 7Fill-ins · 7Reconsider · 5
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Trexo is hiring an Event Marketing Manager to run roadshows, clinic-hosted trials and conferences across the US and Canada, schedule the children trying the device, and track lead quality and conversion. But the US site has no events or trial-day page at all (its 21 pages have none, /events is a 404). A parent who wants their child to see Theo in person is sent to a list of clinics that "manage their own scheduling, pricing and trial policies", several marked "Student use only" or "no trials", or to "Talk to our team". The new hire's calendar has nowhere to live on the site.

    High impactLow effort First result in 2 weeks Event Marketing Manager

    First action

    List the events already planned for the next 90 days and publish them as a simple page this week.

    How to measure it

    Deposits placed by families who booked an event trial

    Now
    –
    Target
    1 in 5 attendees within 60 days
    By
    1 quarter

    Steps

    1. 1

      Gather the calendar

      Every confirmed roadshow, conference and clinic trial day for the next two quarters.

      Event Marketing Manager 2 days

    2. 2

      Write the booking form

      Slot, child's age, the family's description of the diagnosis, therapist, state; consent to contact.

      US clinical team lead 1 day

    3. 3

      Build the page

      /events with one block per event and its own short URL; Indication for Use on the page.

      Web developer 3 days

    4. 4

      Add event codes

      Carry the code from the booking into the CRM and the reservation form.

      Customer Success Project Coordinator 2 days

    5. 5

      Link it

      Homepage banner, Locations page, Trainer Network page, social bios.

      Web developer 1 day

    6. 6

      Send reminders

      Text and email reminders two days and two hours before each slot.

      Customer Success Project Coordinator 2 days

    7. 7

      Report per event

      Bookings, attendance, reservations, cost per reservation.

      Event Marketing Manager monthly

    First result
    2 weeks
    Cost
    Staff time; booking tool if not already in Airtable
    Owner
    Event Marketing Manager

    Smallest test

    Publish the next three events with a booking form and count bookings in two weeks.

    Why it works

    Add one /events page and a short URL for each event: city, date, host clinic or conference, who it is for (families, clinicians, both), and a booking form for a trial slot that asks the questions the clinical team needs first (age, diagnosis as the family describes it, the child's therapist, state). Show the Indication for Use on the page in Trexo's own words. Each booking gets an event code that follows the family into the reservation, so the Event Marketing Manager can report bookings, attendance and reservations per event. Link it from the homepage banner, the Locations page ("No trial site near you? See upcoming trial days") and the Trainer Network page for clinicians.

    Families rarely put down a deposit on a device their child has not tried, and an in-person trial is the moment Trexo is building a whole role around. A page that collects bookings turns every event into measured reservations instead of a list of names on paper, and gives clinicians and host clinics something to share.

    Ready to use

    ChecklistEvent page launch list

    [ ] /events page with city, date, host and audience
    [ ] Booking form with the clinical team's screening questions
    [ ] Indication for Use shown in Trexo's wording
    [ ] Event code carried into CRM and reservation
    [ ] Reminder texts and emails
    [ ] Links from homepage, Locations and Trainer Network
    [ ] Per-event report: bookings, attendance, reservations

    Risks and how to handle them

    • Families outside the indication book trial slots

      Show the Indication for Use on the page and screen bookings by phone before confirming.

    • Host clinics prefer their own booking

      Let the host keep its own list and send Trexo the event code for each family.

    Evidence

    • HiringEvent Marketing Manager (Mississauga, hybrid, posted October 20, 2026), reporting to the Head of Marketing: will "own and execute Trexo's event strategy across Canada and US", including "conferences, roadshows, clinic-hosted trials and larger-scale community and partner events"; "Partner with clinics, hospitals, and community organizations to secure event locations and build long-term hosting relationships"; "Coordinate participant scheduling and management for Trexo device trials during events"; "Track event outcomes including attendance, lead quality, conversion, ROI". Nice to have: "Experience managing website updates for event promotion" and "CRM systems, event analytics, or marketing automation tools".Source
    • Your websiteSitemap and robots.txt (checked twice on October 23, 2026): robots.txt names "Sitemap: https://trexo.com/sitemap.xml" and all 21 sitemap entries are trexo.com URLs, but trexo.com does not load (it has no address record), and the US pages carry no canonical tag. trexorobotics.com reaches the US site through a temporary (302) redirect. The 21 pages include families, clinicians, evidence, locations, stories, funding, reserve and sizing; there is no events, roadshow or trial-day page (/events returns 404).Source
    • Your websiteLocations page "Find a Trexo clinic": 16 US, 11 Canadian, 1 European and 3 Middle East/Asia-Pacific sites; "Most listed facilities are independently operated and manage their own scheduling, pricing and trial policies. Contact a location directly to book a session." Several US sites say "Student use only", "Student use only, no trials" or "Contact Trexo to book"; the "Partner" label appears only on Canadian sites. Families with no clinic nearby are asked to "share our details" with their own provider.Source
    • Your websiteReserve page: "A fully refundable $499 USD deposit holds your place in the US build queue"; after the deposit, the family's therapist completes an assessment and a licensed clinician signs the prescription; "US deliveries begin in 2027, in reservation order"; 14-day trial from the purchase agreement start date. Its Indication for Use reads: "a powered exoskeleton intended to perform ambulatory functions in patients 12 years and older with cerebral palsy". The form asks only for name, email and delivery state before payment on Stripe.Source
    • Your websiteUS homepage (trexorobotics.com redirects to us.trexorobotics.com): banner "FDA cleared. Shipping begins 2027. Reserve now to hold your place."; H1 "Exoskeletons to help children walk."; a live fleet counter of "176,461,937" steps taken in a Trexo (87,883 miles); three published studies; the only call to action besides Reserve is "Talk to our team".Source
  • 02

    robots.txt sends search engines to https://trexo.com/sitemap.xml, and all 21 sitemap entries are trexo.com URLs, yet trexo.com does not load. Search engines ignore sitemap URLs on another host, and the US pages carry no canonical tag, so Google gets no clean signal about which address is the real one. trexorobotics.com also reaches the US site through a temporary (302) redirect rather than a permanent one.

    High impactLow effort First result in 2 weeks Web developer

    First action

    Replace the sitemap URLs with the live host and resubmit it in Search Console.

    How to measure it

    Sitemap pages indexed

    Now
    –
    Target
    21 of 21
    By
    30 days

    Steps

    1. 1

      Choose the home domain

      us.trexorobotics.com now; plan for any later move.

      Head of Marketing 1 day

    2. 2

      Fix the sitemap

      Live-host URLs only.

      Web developer 2 hours

    3. 3

      Fix robots.txt

      Sitemap line on the live host.

      Web developer 15 minutes

    4. 4

      Add canonicals

      Self-canonical on every page.

      Web developer 2 hours

    5. 5

      Make the redirect permanent

      trexorobotics.com to the US site with a 301.

      Web developer 1 hour

    6. 6

      Submit and check

      Search Console coverage after a week.

      Web developer 1 week

    First result
    2 weeks
    Cost
    $0
    Owner
    Web developer

    Smallest test

    Fix the sitemap today and check indexing in Search Console next week.

    Why it works

    Decide which domain is home for the US site now. Until any move to trexo.com is live, list the us.trexorobotics.com URLs in the sitemap and robots.txt, add a self-canonical to every page, and make the trexorobotics.com redirect permanent. When the move happens, redirect page by page and update the sitemap the same day. Submit the sitemap in Search Console and check coverage a week later.

    Right after FDA clearance, families, clinicians and payers are searching for Theo by name. A sitemap and canonical that agree with the live site get every page, including funding and the new events page, indexed quickly.

    Risks and how to handle them

    • A later domain move undoes the work

      Keep a redirect map ready and update the sitemap on the day of the move.

    Evidence

    • Your websiteSitemap and robots.txt (checked twice on October 23, 2026): robots.txt names "Sitemap: https://trexo.com/sitemap.xml" and all 21 sitemap entries are trexo.com URLs, but trexo.com does not load (it has no address record), and the US pages carry no canonical tag. trexorobotics.com reaches the US site through a temporary (302) redirect. The 21 pages include families, clinicians, evidence, locations, stories, funding, reserve and sizing; there is no events, roadshow or trial-day page (/events returns 404).Source
    • Your websiteFunding guide: "The FDA cleared Theo on September 2, 2026, under 510(k) K254198"; ten chapters covering private insurance, Medicaid, CHIP and waivers, denials and appeals, a "Download center and family tracker"; "Coverage is not guaranteed."Source
    • Your websiteUS homepage (trexorobotics.com redirects to us.trexorobotics.com): banner "FDA cleared. Shipping begins 2027. Reserve now to hold your place."; H1 "Exoskeletons to help children walk."; a live fleet counter of "176,461,937" steps taken in a Trexo (87,883 miles); three published studies; the only call to action besides Reserve is "Talk to our team".Source
  • 03

    The homepage's largest element is the hero video of children walking. Real visitors wait 4.3 s for it on phones, so the page fails Core Web Vitals, and the page downloads 9.3 MB. Parents often arrive on a phone from a social post or a therapist's text.

    Medium impactLow effort First result in 1 month Web developer

    First action

    Add a poster image to the hero video and re-run PageSpeed.

    How to measure it

    Field LCP

    Now
    –
    Target
    under 2.5 s
    By
    60 days

    Steps

    1. 1

      Make a poster

      A compressed still from the video.

      Web developer 2 hours

    2. 2

      Defer the video

      Load after first paint; smaller mobile file.

      Web developer 1 day

    3. 3

      Cut blocking requests

      Inline critical CSS, self-host the font.

      Web developer 1 day

    4. 4

      Set cache lifetimes

      Long cache on video and assets.

      Web developer 1 hour

    5. 5

      Re-test

      PageSpeed lab test.

      Web developer 1 hour

    6. 6

      Watch field data

      Chrome UX Report over 28 days.

      Web developer monthly

    First result
    1 month
    Cost
    $0
    Owner
    Web developer

    Smallest test

    Ship the poster image alone and compare LCP.

    Why it works

    Serve a compressed poster image as the first paint, load the video after it, and offer a smaller mobile file. Remove the render-blocking requests (about 1.9 s), self-host the font, and set long cache lifetimes for the video and assets. Re-test in PageSpeed and watch the field data over 28 days.

    A faster first screen keeps more mobile visitors on the page long enough to reach "Reserve" or "Talk to our team".

    Risks and how to handle them

    • The still looks less alive

      Pick a frame that shows a child mid-step and start the video soon after.

    Evidence

    • Google PageSpeedUS homepage, mobile: performance 75/100; the main content (the hero video of children walking) appears after 4.4 s in the lab test against a 2.5 s target; real Chrome visitors' LCP is 4.3 s, so the page fails Core Web Vitals on LCP; the page downloads 9.3 MB; render-blocking requests cost about 1.9 s; cache lifetimes would save about 9 MB on repeat visits. Accessibility 96, SEO 100.Source
    • Your websiteUS homepage (trexorobotics.com redirects to us.trexorobotics.com): banner "FDA cleared. Shipping begins 2027. Reserve now to hold your place."; H1 "Exoskeletons to help children walk."; a live fleet counter of "176,461,937" steps taken in a Trexo (87,883 miles); three published studies; the only call to action besides Reserve is "Talk to our team".Source
  • 04

    The stories page says "US family stories are being filmed now" and has none yet, so parents weighing a $499 deposit cannot find a family like theirs. The Event Marketing Manager will soon gather families, clinicians and devices in one place several times a month.

    High impactMedium effort First result in 1 quarter Head of Marketing

    First action

    Add the consent question to the booking form.

    How to measure it

    US family stories live

    Now
    –
    Target
    6
    By
    1 quarter

    Steps

    1. 1

      Write consent

      Plain-language media consent, opt-in.

      Head of Marketing 2 days

    2. 2

      Brief the crew

      Short interview guide; no outcome claims.

      Head of Marketing 1 day

    3. 3

      Film at events

      Two families per event.

      Event Marketing Manager per event

    4. 4

      Review

      Family approves the final cut.

      Head of Marketing 1 week

    5. 5

      Publish

      Stories page by state; YouTube.

      Web developer ongoing

    6. 6

      Use in follow-up

      Send the nearest story to families who enquire.

      Customer Success lead ongoing

    First result
    1 quarter
    Cost
    Filming costs
    Owner
    Head of Marketing

    Smallest test

    Film one family at the next event.

    Why it works

    Add an optional media consent step to the event booking, bring a small crew or a trained staff member to each trial day, and film short pieces in the family's own words: why they came, what the day was like, what they want to know next. Publish them on the stories page by state and on YouTube, each with the Indication for Use, and offer "Ask to speak with a family" beside them.

    Peer stories are what parents look for first, and events give a steady, consented supply without separate shoots.

    Risks and how to handle them

    • Stories read as clinical claims

      Keep to the family's experience and show the Indication for Use on every story.

    Evidence

    • Your websiteFamily stories page: "US family stories are being filmed now." In the meantime it offers "Ask to speak with a family" and "Send evidence to my therapist".Source
    • HiringEvent Marketing Manager (Mississauga, hybrid, posted October 20, 2026), reporting to the Head of Marketing: will "own and execute Trexo's event strategy across Canada and US", including "conferences, roadshows, clinic-hosted trials and larger-scale community and partner events"; "Partner with clinics, hospitals, and community organizations to secure event locations and build long-term hosting relationships"; "Coordinate participant scheduling and management for Trexo device trials during events"; "Track event outcomes including attendance, lead quality, conversion, ROI". Nice to have: "Experience managing website updates for event promotion" and "CRM systems, event analytics, or marketing automation tools".Source
    • YouTubeThe Trexo Robotics YouTube channel has about 2,070 subscribers, 216 videos and about 790,000 views; the US team also runs Instagram and Facebook as @trexousa.Source
    • Your websiteReserve page: "A fully refundable $499 USD deposit holds your place in the US build queue"; after the deposit, the family's therapist completes an assessment and a licensed clinician signs the prescription; "US deliveries begin in 2027, in reservation order"; 14-day trial from the purchase agreement start date. Its Indication for Use reads: "a powered exoskeleton intended to perform ambulatory functions in patients 12 years and older with cerebral palsy". The form asks only for name, email and delivery state before payment on Stripe.Source
  • 05

    The contact page lists a clinicians' address for "Evidence packets, protocols and in-service scheduling". Clinics that want an in-service have to write an email and wait, and Trexo needs clinicians on side both to prescribe and to train families.

    Medium impactLow effort First result in 1 month US clinical team lead

    First action

    Put the form on the For clinicians page.

    How to measure it

    In-services per month

    Now
    –
    Target
    8
    By
    1 quarter

    Steps

    1. 1

      Write the form

      Clinic details and dates.

      US clinical team lead 1 day

    2. 2

      Build it

      On For clinicians and Contact.

      Web developer 1 day

    3. 3

      Schedule the monthly online session

      Recurring slot.

      US clinical team lead 1 day

    4. 4

      Route to events

      Clinics near a roadshow join it.

      Event Marketing Manager ongoing

    5. 5

      Follow up

      Evidence packet and Trainer Network invite.

      US clinical team lead ongoing

    6. 6

      Count

      In-services and resulting prescriptions.

      Customer Success Project Coordinator monthly

    First result
    1 month
    Cost
    Clinical team time
    Owner
    US clinical team lead

    Smallest test

    Run one online in-service and invite 20 clinics.

    Why it works

    Add an in-service request form to the For clinicians page: clinic, number of PTs and OTs, caseload with CP, preferred dates, online or in person. Offer an online in-service every month for clinics that are far away, and route clinics near a planned roadshow into that event.

    Clinicians are the first people most families ask; a fast, easy in-service gets the evidence in front of them.

    Risks and how to handle them

    • Clinical team overloaded

      Group nearby clinics into one session.

    Evidence

    • Your websiteContact page: toll-free line, WhatsApp, hello@ and a clinicians' address for "Evidence packets, protocols and in-service scheduling"; the form's "I am a..." menu includes parent, clinician, clinic or health system and "Insurer or funding source". How it works: families can "opt in to text updates" when they reserve, and training takes "Two visits to your Trexo Center".Source
    • Your websiteFor clinicians page: four adjustable sizes up to 150 lb; "Step count, patient initiation and gait quality are captured in real time"; saved per-patient presets; prescription device for clinic and community settings under a certified therapist or companion.Source
    • Your websiteClinical evidence page: a six-month observational cohort of 171 children and young adults (Hilderley et al., 2025), a 12-week family-led feasibility study (median 150 minutes a week among 15 completers) and a single-session activity study; "These are feasibility, observational, single-group and qualitative studies".Source
    • HiringEvent Marketing Manager (Mississauga, hybrid, posted October 20, 2026), reporting to the Head of Marketing: will "own and execute Trexo's event strategy across Canada and US", including "conferences, roadshows, clinic-hosted trials and larger-scale community and partner events"; "Partner with clinics, hospitals, and community organizations to secure event locations and build long-term hosting relationships"; "Coordinate participant scheduling and management for Trexo device trials during events"; "Track event outcomes including attendance, lead quality, conversion, ROI". Nice to have: "Experience managing website updates for event promotion" and "CRM systems, event analytics, or marketing automation tools".Source
  • 06

    The contact form offers "Insurer or funding source" as a visitor type, and Trexo says coverage "is developing". Payer reviewers and case managers get the same family-oriented pages as everyone else, and the documents they need are scattered across funding, safety and evidence pages.

    Medium impactLow effort First result in 2 weeks US clinical team lead

    First action

    Collect the documents already published into one page.

    How to measure it

    Payer page visits

    Now
    –
    Target
    200 a month
    By
    1 quarter

    Steps

    1. 1

      Gather documents

      510(k), indication, specs, studies.

      US clinical team lead 2 days

    2. 2

      Write the page

      Plain facts, no coverage promises.

      Head of Marketing 2 days

    3. 3

      Regulatory review

      Wording matches the clearance.

      Regulatory lead 2 days

    4. 4

      Publish

      Linked from funding guide.

      Web developer 1 day

    5. 5

      Tell clinicians

      Include the URL in the letter template.

      US clinical team lead 1 day

    6. 6

      Track

      Visits and requests.

      Customer Success Project Coordinator monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    US clinical team lead

    Smallest test

    Add the URL to the letter of medical necessity template.

    Why it works

    Publish one page for payers and case managers with the FDA 510(k) number and clearance date, the Indication for Use, device specifications, the study list with each study's design, what session data is recorded, and a contact for review questions. Link it from the funding guide so clinicians can send one URL with each request.

    Reviewers decide faster when the facts sit in one place, and families gain a link they can forward.

    Risks and how to handle them

    • Page read as a coverage promise

      Repeat the funding guide's line that coverage is not guaranteed.

    Evidence

    • Your websiteContact page: toll-free line, WhatsApp, hello@ and a clinicians' address for "Evidence packets, protocols and in-service scheduling"; the form's "I am a..." menu includes parent, clinician, clinic or health system and "Insurer or funding source". How it works: families can "opt in to text updates" when they reserve, and training takes "Two visits to your Trexo Center".Source
    • Your websiteFunding page: "Most families combine more than one way to pay": insurance and Medicaid ("Coverage for pediatric powered exoskeletons is developing in the United States"), foundations and grants, fundraising, and "Clinic and school programs" where "Hospitals, outpatient clinics and school districts can acquire Trexo Theo as shared equipment". Trexo provides a letter of medical necessity template, itemized quotes and "Recorded session and step data supporting ongoing use", and does not submit claims. Partner Advocacy Abby offers a free first consultation on grants and fundraising.Source
    • Your websiteFunding guide: "The FDA cleared Theo on September 2, 2026, under 510(k) K254198"; ten chapters covering private insurance, Medicaid, CHIP and waivers, denials and appeals, a "Download center and family tracker"; "Coverage is not guaranteed."Source
    • Your websiteClinical evidence page: a six-month observational cohort of 171 children and young adults (Hilderley et al., 2025), a 12-week family-led feasibility study (median 150 minutes a week among 15 completers) and a single-session activity study; "These are feasibility, observational, single-group and qualitative studies".Source

This quarter 9

The core plays for the next three months.

  • 07

    Families pay a refundable $499 deposit now, and US deliveries begin in 2027 in reservation order. Months of silence between deposit and delivery invite refunds. The new Project Coordinator is hired to run the post-sale journey and automate pipelines in Airtable and Zapier.

    High impactMedium effort First result in 1 quarter Customer Success Project Coor…

    First action

    List deposit holders and the step each one is on.

    How to measure it

    Refund rate before delivery

    Now
    –
    Target
    under 10%
    By
    2 quarters

    Steps

    1. 1

      Map the steps

      Deposit to delivery.

      Customer Success Project Coordinator 1 week

    2. 2

      Build the tracker

      Airtable status per family.

      Customer Success Project Coordinator 2 weeks

    3. 3

      Automate the email

      Monthly, per family.

      Customer Success Project Coordinator 1 week

    4. 4

      Flag stalls

      30 days on one step.

      Customer Success Project Coordinator 1 week

    5. 5

      Call stalled families

      Clinical or funding help.

      Customer Success lead weekly

    6. 6

      Measure

      Refunds and time per step.

      Customer Success Project Coordinator monthly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Customer Success Project Coordinator

    Smallest test

    Send the first update to 20 families by hand.

    Why it works

    Send every deposit holder a monthly update: where they are in the queue, assessment and prescription status, funding steps done and next, the nearest Trexo Center, and the next event near them. Flag families whose assessment has stalled for 30 days for a call.

    Clear progress reduces refunds and gets assessments done early, so devices can be built the moment production opens.

    Risks and how to handle them

    • Queue positions change

      Show the step, not a date, until dates are firm.

    Evidence

    • Your websiteReserve page: "A fully refundable $499 USD deposit holds your place in the US build queue"; after the deposit, the family's therapist completes an assessment and a licensed clinician signs the prescription; "US deliveries begin in 2027, in reservation order"; 14-day trial from the purchase agreement start date. Its Indication for Use reads: "a powered exoskeleton intended to perform ambulatory functions in patients 12 years and older with cerebral palsy". The form asks only for name, email and delivery state before payment on Stripe.Source
    • HiringCustomer Success Project Coordinator (Mississauga, hybrid, posted October 9, 2026): coordinates "the post-sale customer journey from sales handoff through onboarding", contracts, renewals and "device size upgrades"; owns projects "such as reducing clinical visit no-shows, automating the renewal and upgrade pipeline, or improving recall tracking"; tools named: Airtable, Zapier, PandaDoc, Notion, Stripe / Affirm.Source
    • Your websiteFunding guide: "The FDA cleared Theo on September 2, 2026, under 510(k) K254198"; ten chapters covering private insurance, Medicaid, CHIP and waivers, denials and appeals, a "Download center and family tracker"; "Coverage is not guaranteed."Source
    • Your websiteTrainer Network page: "The first US families receive Theo in 2027. We're building the Trainer Network first"; Trexo wants "a Certified Trainer within reach of every one" of the reserving families; certified PTs and OTs are paid $1,000 per family training and $200 per home check-in ("A typical first year with one family is $1,400"); "Families come to you."Source
  • 08

    Trexo is "building the Trainer Network first" and wants a Certified Trainer within reach of every reserving family, paying $1,000 per family training. Events bring therapists who work with children with CP into the same room as the device.

    High impactMedium effort First result in 1 quarter Event Marketing Manager

    First action

    Map reservations by state against current Trexo Centers.

    How to measure it

    Trainer applications

    Now
    –
    Target
    30 a quarter
    By
    2 quarters

    Steps

    1. 1

      Map gaps

      Reservations without a nearby trainer.

      Customer Success Project Coordinator 1 week

    2. 2

      Plan events

      Gap states first.

      Event Marketing Manager 2 weeks

    3. 3

      Write the session

      Pay, certification, time.

      US clinical team lead 1 week

    4. 4

      Run at events

      30 minutes for clinicians.

      US clinical team lead per event

    5. 5

      Follow up

      Applications within a week.

      US clinical team lead ongoing

    6. 6

      Report

      Coverage by state.

      Customer Success Project Coordinator monthly

    First result
    1 quarter
    Cost
    Event costs already planned
    Owner
    Event Marketing Manager

    Smallest test

    Add a trainer session to the next event.

    Why it works

    At every event, run a 30-minute session for local PTs and OTs on the Trainer Network, with the pay rates and certification steps, and an on-the-spot application. Plan the event calendar around states with reservations but no Trexo Center.

    One event fills both sides of the network: families who want a device and the trainers who will serve them.

    Risks and how to handle them

    • Clinicians wary of paid relationships

      Repeat that pay is for clinical work only, as the page says.

    Evidence

    • Your websiteTrainer Network page: "The first US families receive Theo in 2027. We're building the Trainer Network first"; Trexo wants "a Certified Trainer within reach of every one" of the reserving families; certified PTs and OTs are paid $1,000 per family training and $200 per home check-in ("A typical first year with one family is $1,400"); "Families come to you."Source
    • HiringEvent Marketing Manager (Mississauga, hybrid, posted October 20, 2026), reporting to the Head of Marketing: will "own and execute Trexo's event strategy across Canada and US", including "conferences, roadshows, clinic-hosted trials and larger-scale community and partner events"; "Partner with clinics, hospitals, and community organizations to secure event locations and build long-term hosting relationships"; "Coordinate participant scheduling and management for Trexo device trials during events"; "Track event outcomes including attendance, lead quality, conversion, ROI". Nice to have: "Experience managing website updates for event promotion" and "CRM systems, event analytics, or marketing automation tools".Source
    • Your websiteReserve page: "A fully refundable $499 USD deposit holds your place in the US build queue"; after the deposit, the family's therapist completes an assessment and a licensed clinician signs the prescription; "US deliveries begin in 2027, in reservation order"; 14-day trial from the purchase agreement start date. Its Indication for Use reads: "a powered exoskeleton intended to perform ambulatory functions in patients 12 years and older with cerebral palsy". The form asks only for name, email and delivery state before payment on Stripe.Source
    • Your websiteLocations page "Find a Trexo clinic": 16 US, 11 Canadian, 1 European and 3 Middle East/Asia-Pacific sites; "Most listed facilities are independently operated and manage their own scheduling, pricing and trial policies. Contact a location directly to book a session." Several US sites say "Student use only", "Student use only, no trials" or "Contact Trexo to book"; the "Partner" label appears only on Canadian sites. Families with no clinic nearby are asked to "share our details" with their own provider.Source
  • 09

    The Event Marketing Manager is asked to build "long-term hosting relationships" with clinics. On the Locations page, the "Partner" label appears only on Canadian sites, and several US sites are student-only or not open for trials.

    Medium impactMedium effort First result in 2 quarters Event Marketing Manager

    First action

    Ask three US listed sites to host a trial day.

    How to measure it

    US host clinics

    Now
    –
    Target
    6
    By
    2 quarters

    Steps

    1. 1

      Draft the offer

      What hosts get and give.

      Event Marketing Manager 1 week

    2. 2

      Pick sites

      Those with devices and staff.

      Event Marketing Manager 1 week

    3. 3

      Sign three

      First hosts.

      Event Marketing Manager 1 month

    4. 4

      Run trial days

      Quarterly.

      Event Marketing Manager quarterly

    5. 5

      Label them

      Partner on Locations.

      Web developer 1 day

    6. 6

      Review

      Bookings per host.

      Event Marketing Manager quarterly

    First result
    2 quarters
    Cost
    Event costs
    Owner
    Event Marketing Manager

    Smallest test

    Run one host trial day.

    Why it works

    Offer US clinics a host program: quarterly trial days run with Trexo, listing as a partner site, co-branded promotion and first referral of local families. Start with the US sites that already hold devices.

    Regular trial days near families turn the clinic list into a reason to visit, and clinics gain new patients.

    Risks and how to handle them

    • Hosts lack staff time

      Trexo clinical staff run the day.

    Evidence

    • Your websiteLocations page "Find a Trexo clinic": 16 US, 11 Canadian, 1 European and 3 Middle East/Asia-Pacific sites; "Most listed facilities are independently operated and manage their own scheduling, pricing and trial policies. Contact a location directly to book a session." Several US sites say "Student use only", "Student use only, no trials" or "Contact Trexo to book"; the "Partner" label appears only on Canadian sites. Families with no clinic nearby are asked to "share our details" with their own provider.Source
    • HiringEvent Marketing Manager (Mississauga, hybrid, posted October 20, 2026), reporting to the Head of Marketing: will "own and execute Trexo's event strategy across Canada and US", including "conferences, roadshows, clinic-hosted trials and larger-scale community and partner events"; "Partner with clinics, hospitals, and community organizations to secure event locations and build long-term hosting relationships"; "Coordinate participant scheduling and management for Trexo device trials during events"; "Track event outcomes including attendance, lead quality, conversion, ROI". Nice to have: "Experience managing website updates for event promotion" and "CRM systems, event analytics, or marketing automation tools".Source
  • 10

    The Project Coordinator role names "reducing clinical visit no-shows" as a project, families opt in to text updates when they reserve, and the event role schedules device trials. Each missed slot wastes a clinician and a device for an hour.

    Medium impactLow effort First result in 1 month Customer Success Project Coor…

    First action

    Measure no-show rates for the last quarter.

    How to measure it

    No-shows

    Now
    –
    Target
    -50%
    By
    1 quarter

    Steps

    1. 1

      Baseline

      No-shows by visit type.

      Customer Success Project Coordinator 1 week

    2. 2

      Write texts

      Short, friendly.

      Customer Success Project Coordinator 1 day

    3. 3

      Automate

      Zapier from the calendar.

      Customer Success Project Coordinator 1 week

    4. 4

      Add reschedule

      One tap.

      Customer Success Project Coordinator 1 week

    5. 5

      Measure

      Monthly.

      Customer Success Project Coordinator monthly

    6. 6

      Extend

      Events and home visits.

      Event Marketing Manager 1 month

    First result
    1 month
    Cost
    Text messaging costs
    Owner
    Customer Success Project Coordinator

    Smallest test

    Send reminders for one week's visits.

    Why it works

    Send texts two days and two hours before each trial, assessment or training visit, with a one-tap reschedule link and directions. Track no-shows by visit type.

    Reminders are the cheapest fix for no-shows and free capacity for more families.

    Risks and how to handle them

    • Too many messages

      Two per visit, with an opt-out.

    Evidence

    • HiringCustomer Success Project Coordinator (Mississauga, hybrid, posted October 9, 2026): coordinates "the post-sale customer journey from sales handoff through onboarding", contracts, renewals and "device size upgrades"; owns projects "such as reducing clinical visit no-shows, automating the renewal and upgrade pipeline, or improving recall tracking"; tools named: Airtable, Zapier, PandaDoc, Notion, Stripe / Affirm.Source
    • Your websiteContact page: toll-free line, WhatsApp, hello@ and a clinicians' address for "Evidence packets, protocols and in-service scheduling"; the form's "I am a..." menu includes parent, clinician, clinic or health system and "Insurer or funding source". How it works: families can "opt in to text updates" when they reserve, and training takes "Two visits to your Trexo Center".Source
    • HiringEvent Marketing Manager (Mississauga, hybrid, posted October 20, 2026), reporting to the Head of Marketing: will "own and execute Trexo's event strategy across Canada and US", including "conferences, roadshows, clinic-hosted trials and larger-scale community and partner events"; "Partner with clinics, hospitals, and community organizations to secure event locations and build long-term hosting relationships"; "Coordinate participant scheduling and management for Trexo device trials during events"; "Track event outcomes including attendance, lead quality, conversion, ROI". Nice to have: "Experience managing website updates for event promotion" and "CRM systems, event analytics, or marketing automation tools".Source
  • 11

    The funding guide already has ten chapters and a family tracker, and families "combine more than one way to pay". Reading a long guide alone is hard; many families stall between deposit and purchase agreement on funding.

    High impactMedium effort First result in 1 quarter Funding specialist

    First action

    Write the four questions and the plan template.

    How to measure it

    Funding plans started

    Now
    –
    Target
    80% of deposits
    By
    2 quarters

    Steps

    1. 1

      Write questions

      Four questions.

      Funding specialist 2 days

    2. 2

      Template the plan

      Chapters and letters.

      Funding specialist 1 week

    3. 3

      Automate

      From the reservation.

      Customer Success Project Coordinator 2 weeks

    4. 4

      Link grants help

      Advocacy Abby booking.

      Funding specialist 1 day

    5. 5

      Track stalls

      By funding path.

      Customer Success Project Coordinator monthly

    6. 6

      Improve chapters

      Where families stop.

      Funding specialist quarterly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Funding specialist

    Smallest test

    Send plans to ten new reservations.

    Why it works

    After a reservation, ask four questions (insurance type, state, waiver or school plan, interest in grants) and send a personal funding plan: which chapters apply, the letters to request, the tracker pre-filled, and a booking link with Advocacy Abby for grants.

    A plan with next steps keeps families moving and gives Trexo a view of where funding gets stuck.

    Risks and how to handle them

    • Seen as a coverage promise

      Keep the guide's "Coverage is not guaranteed" line in every plan.

    Evidence

    • Your websiteFunding page: "Most families combine more than one way to pay": insurance and Medicaid ("Coverage for pediatric powered exoskeletons is developing in the United States"), foundations and grants, fundraising, and "Clinic and school programs" where "Hospitals, outpatient clinics and school districts can acquire Trexo Theo as shared equipment". Trexo provides a letter of medical necessity template, itemized quotes and "Recorded session and step data supporting ongoing use", and does not submit claims. Partner Advocacy Abby offers a free first consultation on grants and fundraising.Source
    • Your websiteFunding guide: "The FDA cleared Theo on September 2, 2026, under 510(k) K254198"; ten chapters covering private insurance, Medicaid, CHIP and waivers, denials and appeals, a "Download center and family tracker"; "Coverage is not guaranteed."Source
    • Your websiteReserve page: "A fully refundable $499 USD deposit holds your place in the US build queue"; after the deposit, the family's therapist completes an assessment and a licensed clinician signs the prescription; "US deliveries begin in 2027, in reservation order"; 14-day trial from the purchase agreement start date. Its Indication for Use reads: "a powered exoskeleton intended to perform ambulatory functions in patients 12 years and older with cerebral palsy". The form asks only for name, email and delivery state before payment on Stripe.Source
  • 12

    The reserve form asks only for name, email and state before payment, while the clearance covers patients 12 years and older with cerebral palsy, and sizes run up to 150 lb. Families who do not fit learn it after paying and waiting for an assessment, which costs the clinical team time and the family hope.

    Medium impactLow effort First result in 1 month US clinical team lead

    First action

    Draft the questions with the clinical team.

    How to measure it

    Assessment pass rate

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Draft questions

      Indication and sizing.

      US clinical team lead 2 days

    2. 2

      Regulatory review

      Wording.

      Regulatory lead 2 days

    3. 3

      Build it

      Before payment.

      Web developer 3 days

    4. 4

      Route the unsure

      To a call.

      Customer Success lead ongoing

    5. 5

      Measure

      Refunds and pass rates.

      Customer Success Project Coordinator monthly

    6. 6

      Adjust

      Questions.

      US clinical team lead quarterly

    First result
    1 month
    Cost
    $0
    Owner
    US clinical team lead

    Smallest test

    Show the Indication for Use above the form first.

    Why it works

    Add a short check on the reserve page: the Indication for Use, the sizing ranges and two or three questions, with a clear "talk to our team first" path for anyone unsure. It does not decide eligibility; the therapist and prescriber still do.

    Fewer refunds and assessments that do not proceed, and more trust from families and clinicians.

    Risks and how to handle them

    • Fewer deposits

      Counted against fewer refunds; unsure families go to a call, not away.

    Evidence

    • Your websiteReserve page: "A fully refundable $499 USD deposit holds your place in the US build queue"; after the deposit, the family's therapist completes an assessment and a licensed clinician signs the prescription; "US deliveries begin in 2027, in reservation order"; 14-day trial from the purchase agreement start date. Its Indication for Use reads: "a powered exoskeleton intended to perform ambulatory functions in patients 12 years and older with cerebral palsy". The form asks only for name, email and delivery state before payment on Stripe.Source
    • Your websiteFor clinicians page: four adjustable sizes up to 150 lb; "Step count, patient initiation and gait quality are captured in real time"; saved per-patient presets; prescription device for clinic and community settings under a certified therapist or companion.Source
    • Your websiteContact page: toll-free line, WhatsApp, hello@ and a clinicians' address for "Evidence packets, protocols and in-service scheduling"; the form's "I am a..." menu includes parent, clinician, clinic or health system and "Insurer or funding source". How it works: families can "opt in to text updates" when they reserve, and training takes "Two visits to your Trexo Center".Source
  • 13

    Most families want to talk before reserving, and the site's main path is "Talk to our team". Many live far from any event. The YouTube channel already has 216 videos and about 790,000 views.

    Medium impactMedium effort First result in 1 quarter Head of Marketing

    First action

    Book the first session date.

    How to measure it

    Registrants per session

    Now
    –
    Target
    100
    By
    1 quarter

    Steps

    1. 1

      Plan the format

      45 minutes with live questions.

      Head of Marketing 1 week

    2. 2

      Promote

      Email, social, events page.

      Event Marketing Manager 2 weeks

    3. 3

      Run

      Monthly.

      US clinical team lead monthly

    4. 4

      Record

      YouTube.

      Head of Marketing monthly

    5. 5

      Follow up

      Reserve and call links.

      Customer Success lead ongoing

    6. 6

      Measure

      Reservations from attendees.

      Customer Success Project Coordinator monthly

    First result
    1 quarter
    Cost
    Webinar tool
    Owner
    Head of Marketing

    Smallest test

    Run one session.

    Why it works

    Run a monthly live online session for parents with the clinical team: how Theo works, the assessment, sizing, funding, and live questions. Record it for YouTube and send the recording to everyone who enquires.

    One session answers the same questions for many families and builds trust before the call.

    Risks and how to handle them

    • Questions about individual children

      Offer a private call for those.

    Evidence

    • YouTubeThe Trexo Robotics YouTube channel has about 2,070 subscribers, 216 videos and about 790,000 views; the US team also runs Instagram and Facebook as @trexousa.Source
    • Your websiteContact page: toll-free line, WhatsApp, hello@ and a clinicians' address for "Evidence packets, protocols and in-service scheduling"; the form's "I am a..." menu includes parent, clinician, clinic or health system and "Insurer or funding source". How it works: families can "opt in to text updates" when they reserve, and training takes "Two visits to your Trexo Center".Source
    • Your websiteFunding page: "Most families combine more than one way to pay": insurance and Medicaid ("Coverage for pediatric powered exoskeletons is developing in the United States"), foundations and grants, fundraising, and "Clinic and school programs" where "Hospitals, outpatient clinics and school districts can acquire Trexo Theo as shared equipment". Trexo provides a letter of medical necessity template, itemized quotes and "Recorded session and step data supporting ongoing use", and does not submit claims. Partner Advocacy Abby offers a free first consultation on grants and fundraising.Source
    • HiringEvent Marketing Manager (Mississauga, hybrid, posted October 20, 2026), reporting to the Head of Marketing: will "own and execute Trexo's event strategy across Canada and US", including "conferences, roadshows, clinic-hosted trials and larger-scale community and partner events"; "Partner with clinics, hospitals, and community organizations to secure event locations and build long-term hosting relationships"; "Coordinate participant scheduling and management for Trexo device trials during events"; "Track event outcomes including attendance, lead quality, conversion, ROI". Nice to have: "Experience managing website updates for event promotion" and "CRM systems, event analytics, or marketing automation tools".Source
  • 14

    Trexo is growing its UK presence; the Clinical Specialist will run trials at roadshows and conferences across the UK and Europe, and knowledge of UK funding (NHS Continuing Healthcare, Personal Health Budgets, EHCPs, charities) is valued.

    Medium impactMedium effort First result in 2 quarters Clinical Specialist

    First action

    Share the US booking template with the UK team.

    How to measure it

    UK trial bookings

    Now
    –
    Target
    40 a quarter
    By
    2 quarters

    Steps

    1. 1

      Share template

      Booking and codes.

      Event Marketing Manager 1 week

    2. 2

      Localize

      UK wording and funding.

      Clinical Specialist (UK) 2 weeks

    3. 3

      Publish

      European site.

      Web developer 1 week

    4. 4

      Run events

      UK roadshows.

      Clinical Specialist (UK) ongoing

    5. 5

      Report

      Same measures as US.

      Event Marketing Manager monthly

    6. 6

      Compare

      Cost per family.

      Head of Marketing quarterly

    First result
    2 quarters
    Cost
    Staff time
    Owner
    Clinical Specialist (UK)

    Smallest test

    Publish the next UK roadshow with a booking form.

    Why it works

    Use the same booking page, event codes and reports for UK events on the European site, plus a UK funding page for those routes, so both regions are measured the same way.

    One event system across regions makes it easy to compare cost per family and decide where to invest.

    Risks and how to handle them

    • Different rules and funding in the UK

      Keep UK pages separate and reviewed locally.

    Evidence

    • HiringClinical Specialist - Physiotherapist (UK, posted August 31, 2026): "We are growing our presence in the UK" and this is "our second UK-based hire"; the role delivers "hands-on Trexo trials with children and families at roadshows, conferences and other events across the UK and Europe", with about 75% travel; nice to have: familiarity with "NHS Continuing Healthcare, Personal Health Budgets, Education, Health and Care Plans (EHCPs) or charitable funding".Source
    • HiringEvent Marketing Manager (Mississauga, hybrid, posted October 20, 2026), reporting to the Head of Marketing: will "own and execute Trexo's event strategy across Canada and US", including "conferences, roadshows, clinic-hosted trials and larger-scale community and partner events"; "Partner with clinics, hospitals, and community organizations to secure event locations and build long-term hosting relationships"; "Coordinate participant scheduling and management for Trexo device trials during events"; "Track event outcomes including attendance, lead quality, conversion, ROI". Nice to have: "Experience managing website updates for event promotion" and "CRM systems, event analytics, or marketing automation tools".Source
    • Your websiteFunding page: "Most families combine more than one way to pay": insurance and Medicaid ("Coverage for pediatric powered exoskeletons is developing in the United States"), foundations and grants, fundraising, and "Clinic and school programs" where "Hospitals, outpatient clinics and school districts can acquire Trexo Theo as shared equipment". Trexo provides a letter of medical necessity template, itemized quotes and "Recorded session and step data supporting ongoing use", and does not submit claims. Partner Advocacy Abby offers a free first consultation on grants and fundraising.Source
  • 15

    Trexo says school districts can acquire Theo as shared equipment, and several listed US sites are schools or educational collaboratives with "student use only" devices. There is no page for school staff.

    Medium impactMedium effort First result in 1 quarter Head of Marketing

    First action

    Ask one listed school to be an example.

    How to measure it

    School and district enquiries

    Now
    –
    Target
    10 a quarter
    By
    2 quarters

    Steps

    1. 1

      Write the page

      Acquisition and training.

      Head of Marketing 1 week

    2. 2

      Get an example

      One listed school.

      Event Marketing Manager 2 weeks

    3. 3

      Publish

      Linked from funding.

      Web developer 1 day

    4. 4

      Exhibit

      One school therapy conference.

      Event Marketing Manager 1 quarter

    5. 5

      Follow up

      Enquiries.

      US clinical team lead ongoing

    6. 6

      Measure

      Enquiries and orders.

      Customer Success Project Coordinator quarterly

    First result
    1 quarter
    Cost
    Conference fee
    Owner
    Head of Marketing

    Smallest test

    Publish the page.

    Why it works

    Publish a schools page: how districts and schools acquire Theo, staff training, use under a certified therapist, and a contact for school therapists, with existing school sites as examples where they agree.

    One school device reaches many students, and school therapists then talk to families.

    Risks and how to handle them

    • Long school buying cycles

      Start with schools that already have one device.

    Evidence

    • Your websiteFunding page: "Most families combine more than one way to pay": insurance and Medicaid ("Coverage for pediatric powered exoskeletons is developing in the United States"), foundations and grants, fundraising, and "Clinic and school programs" where "Hospitals, outpatient clinics and school districts can acquire Trexo Theo as shared equipment". Trexo provides a letter of medical necessity template, itemized quotes and "Recorded session and step data supporting ongoing use", and does not submit claims. Partner Advocacy Abby offers a free first consultation on grants and fundraising.Source
    • Your websiteLocations page "Find a Trexo clinic": 16 US, 11 Canadian, 1 European and 3 Middle East/Asia-Pacific sites; "Most listed facilities are independently operated and manage their own scheduling, pricing and trial policies. Contact a location directly to book a session." Several US sites say "Student use only", "Student use only, no trials" or "Contact Trexo to book"; the "Partner" label appears only on Canadian sites. Families with no clinic nearby are asked to "share our details" with their own provider.Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    The homepage counts 176 million steps live from the fleet, every session records steps and settings, and Trexo already gives funders recorded session data. Coverage "is developing".

    High impactHigh effort First result in 3 quarters Co founder and CEO

    First action

    Agree what data can be reported with consent.

    How to measure it

    Downloads

    Now
    –
    Target
    2,000
    By
    1 year

    Steps

    1. 1

      Consent and privacy review

      De-identified, aggregated.

      Privacy lead 1 quarter

    2. 2

      Define measures

      Use only.

      US clinical team lead 1 month

    3. 3

      Analyze

      Fleet data.

      Data engineer 1 quarter

    4. 4

      Write

      Report and summary.

      Head of Marketing 1 month

    5. 5

      Launch

      Conferences and payer page.

      Event Marketing Manager 1 month

    6. 6

      Repeat

      Yearly.

      Co-founder and CEO yearly

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    Co founder and CEO

    Smallest test

    Publish one chart of weekly use.

    Why it works

    With consent and de-identification, publish a yearly report on how devices are used at home and in clinic: sessions per week, minutes walking, how use changes over months. Describe use only, not outcomes. Share it with payers, clinicians and researchers.

    Measured use is what payers and clinicians ask about first, and nobody else has this data at this scale.

    Risks and how to handle them

    • Read as outcome claims

      Report usage only, reviewed by regulatory.

    Evidence

    • Your websiteUS homepage (trexorobotics.com redirects to us.trexorobotics.com): banner "FDA cleared. Shipping begins 2027. Reserve now to hold your place."; H1 "Exoskeletons to help children walk."; a live fleet counter of "176,461,937" steps taken in a Trexo (87,883 miles); three published studies; the only call to action besides Reserve is "Talk to our team".Source
    • Your websiteFor clinicians page: four adjustable sizes up to 150 lb; "Step count, patient initiation and gait quality are captured in real time"; saved per-patient presets; prescription device for clinic and community settings under a certified therapist or companion.Source
    • Your websiteFunding page: "Most families combine more than one way to pay": insurance and Medicaid ("Coverage for pediatric powered exoskeletons is developing in the United States"), foundations and grants, fundraising, and "Clinic and school programs" where "Hospitals, outpatient clinics and school districts can acquire Trexo Theo as shared equipment". Trexo provides a letter of medical necessity template, itemized quotes and "Recorded session and step data supporting ongoing use", and does not submit claims. Partner Advocacy Abby offers a free first consultation on grants and fundraising.Source
    • Your websiteClinical evidence page: a six-month observational cohort of 171 children and young adults (Hilderley et al., 2025), a 12-week family-led feasibility study (median 150 minutes a week among 15 completers) and a single-session activity study; "These are feasibility, observational, single-group and qualitative studies".Source
  • 17

    Reservations carry a delivery state, Trexo wants a trainer near every family, and the event role sets "where, when, and how events are deployed".

    High impactHigh effort First result in 3 quarters Event Marketing Manager

    First action

    Rank states by reservations and trainer gaps.

    How to measure it

    New Centers

    Now
    –
    Target
    10
    By
    3 quarters

    Steps

    1. 1

      Rank states

      Reservations vs centers.

      Customer Success Project Coordinator 1 week

    2. 2

      Plan route

      Six cities per quarter.

      Event Marketing Manager 1 month

    3. 3

      Book hosts

      Clinics.

      Event Marketing Manager 1 month

    4. 4

      Run stops

      Three sessions each.

      Event Marketing Manager quarterly

    5. 5

      Certify trainers

      On the road.

      US clinical team lead quarterly

    6. 6

      Measure

      Centers and deposits.

      Head of Marketing quarterly

    First result
    3 quarters
    Cost
    Travel and event costs
    Owner
    Event Marketing Manager

    Smallest test

    Run one city stop.

    Why it works

    Plan a quarterly roadshow through the top reservation states without centers: a family trial day, a clinician in-service and a trainer certification session in each city, with a host clinic.

    Each stop adds families, prescribers and trainers at once where they are missing.

    Risks and how to handle them

    • Costly travel

      Route by density and share stops with conferences.

    Evidence

    • Your websiteReserve page: "A fully refundable $499 USD deposit holds your place in the US build queue"; after the deposit, the family's therapist completes an assessment and a licensed clinician signs the prescription; "US deliveries begin in 2027, in reservation order"; 14-day trial from the purchase agreement start date. Its Indication for Use reads: "a powered exoskeleton intended to perform ambulatory functions in patients 12 years and older with cerebral palsy". The form asks only for name, email and delivery state before payment on Stripe.Source
    • Your websiteTrainer Network page: "The first US families receive Theo in 2027. We're building the Trainer Network first"; Trexo wants "a Certified Trainer within reach of every one" of the reserving families; certified PTs and OTs are paid $1,000 per family training and $200 per home check-in ("A typical first year with one family is $1,400"); "Families come to you."Source
    • HiringEvent Marketing Manager (Mississauga, hybrid, posted October 20, 2026), reporting to the Head of Marketing: will "own and execute Trexo's event strategy across Canada and US", including "conferences, roadshows, clinic-hosted trials and larger-scale community and partner events"; "Partner with clinics, hospitals, and community organizations to secure event locations and build long-term hosting relationships"; "Coordinate participant scheduling and management for Trexo device trials during events"; "Track event outcomes including attendance, lead quality, conversion, ROI". Nice to have: "Experience managing website updates for event promotion" and "CRM systems, event analytics, or marketing automation tools".Source
    • Your websiteLocations page "Find a Trexo clinic": 16 US, 11 Canadian, 1 European and 3 Middle East/Asia-Pacific sites; "Most listed facilities are independently operated and manage their own scheduling, pricing and trial policies. Contact a location directly to book a session." Several US sites say "Student use only", "Student use only, no trials" or "Contact Trexo to book"; the "Partner" label appears only on Canadian sites. Families with no clinic nearby are asked to "share our details" with their own provider.Source
  • 18

    Trexo provides letters, quotes and session data but does not submit claims, and the CEO has written about the work still needed on funding and insurance.

    High impactHigh effort First result in 4 quarters Co founder and CEO

    First action

    Rank payers by number of reserving families.

    How to measure it

    Families in states with a pathway

    Now
    –
    Target
    25%
    By
    4 quarters

    Steps

    1. 1

      Rank payers

      By reservations.

      Customer Success Project Coordinator 2 weeks

    2. 2

      Prepare package

      Data and documents.

      US clinical team lead 1 month

    3. 3

      Meet

      Medical directors.

      Co-founder and CEO 1 quarter

    4. 4

      Agree process

      Request and review.

      Co-founder and CEO 2 quarters

    5. 5

      Publish

      Family guide chapter.

      Funding specialist 1 month

    6. 6

      Repeat

      Next payer.

      Co-founder and CEO yearly

    First result
    4 quarters
    Cost
    Leadership time
    Owner
    Co founder and CEO

    Smallest test

    Request a meeting with one plan.

    Why it works

    Approach one state Medicaid program or plan with many reserving families, offer the data and documentation they need, and agree a clear request and review process. Publish the pathway for families in that state.

    One documented pathway shortens every family's funding search in that state and becomes a model for others.

    Risks and how to handle them

    • Slow payer processes

      Keep the family-by-family route running.

    Evidence

    • Your websiteFunding page: "Most families combine more than one way to pay": insurance and Medicaid ("Coverage for pediatric powered exoskeletons is developing in the United States"), foundations and grants, fundraising, and "Clinic and school programs" where "Hospitals, outpatient clinics and school districts can acquire Trexo Theo as shared equipment". Trexo provides a letter of medical necessity template, itemized quotes and "Recorded session and step data supporting ongoing use", and does not submit claims. Partner Advocacy Abby offers a free first consultation on grants and fundraising.Source
    • Your websiteOur story (by co-founder and CEO Manmeet Maggu): Trexo began as a device for his nephew, who has cerebral palsy; "In July 2026, Trexo marked ten years"; in 2023 he "wrote openly about the cost of building, supporting and improving Trexo, and the work still needed on funding and insurance".Source
    • Your websiteFunding guide: "The FDA cleared Theo on September 2, 2026, under 510(k) K254198"; ten chapters covering private insurance, Medicaid, CHIP and waivers, denials and appeals, a "Download center and family tracker"; "Coverage is not guaranteed."Source
    • Your websiteReserve page: "A fully refundable $499 USD deposit holds your place in the US build queue"; after the deposit, the family's therapist completes an assessment and a licensed clinician signs the prescription; "US deliveries begin in 2027, in reservation order"; 14-day trial from the purchase agreement start date. Its Indication for Use reads: "a powered exoskeleton intended to perform ambulatory functions in patients 12 years and older with cerebral palsy". The form asks only for name, email and delivery state before payment on Stripe.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    US listed sites include Miami, San Antonio and Los Angeles, and the funding guide covers Medicaid and CHIP; the US site is English only.

    Medium impactMedium effort First result in 1 quarter Head of Marketing

    First action

    Translate the funding overview.

    How to measure it

    Spanish-language enquiries

    Now
    –
    Target
    20 a month
    By
    2 quarters

    Steps

    1. 1

      Translate

      Three pages.

      Head of Marketing 1 month

    2. 2

      Review

      Native speaker.

      Head of Marketing 1 week

    3. 3

      Add form option

      Spanish.

      Web developer 1 day

    4. 4

      Plan a Spanish event

      One city.

      Event Marketing Manager 1 quarter

    5. 5

      Support

      Spanish-speaking contact.

      Customer Success lead ongoing

    6. 6

      Measure

      Enquiries.

      Customer Success Project Coordinator monthly

    First result
    1 quarter
    Cost
    Translation
    Owner
    Head of Marketing

    Smallest test

    Translate one page.

    Why it works

    Translate the reserve, funding overview and events pages into Spanish, add a Spanish option to the contact form and run Spanish trial days in those cities.

    Families plan and fund a device more confidently in their own language.

    Risks and how to handle them

    • No Spanish-speaking staff

      Partner with a host clinic that has them.

    Evidence

    • Your websiteLocations page "Find a Trexo clinic": 16 US, 11 Canadian, 1 European and 3 Middle East/Asia-Pacific sites; "Most listed facilities are independently operated and manage their own scheduling, pricing and trial policies. Contact a location directly to book a session." Several US sites say "Student use only", "Student use only, no trials" or "Contact Trexo to book"; the "Partner" label appears only on Canadian sites. Families with no clinic nearby are asked to "share our details" with their own provider.Source
    • Your websiteFunding guide: "The FDA cleared Theo on September 2, 2026, under 510(k) K254198"; ten chapters covering private insurance, Medicaid, CHIP and waivers, denials and appeals, a "Download center and family tracker"; "Coverage is not guaranteed."Source
    • Your websiteContact page: toll-free line, WhatsApp, hello@ and a clinicians' address for "Evidence packets, protocols and in-service scheduling"; the form's "I am a..." menu includes parent, clinician, clinic or health system and "Insurer or funding source". How it works: families can "opt in to text updates" when they reserve, and training takes "Two visits to your Trexo Center".Source
  • 20

    Fundraising is one of the four ways families pay, and Trexo provides documents and imagery for campaigns. The homepage counts steps live.

    Medium impactLow effort First result in 1 quarter Funding specialist

    First action

    Make one poster and page template.

    How to measure it

    Fundraisers

    Now
    –
    Target
    20
    By
    2 quarters

    Steps

    1. 1

      Design the kit

      Templates and graphics.

      Head of Marketing 2 weeks

    2. 2

      Legal check

      Fundraising wording.

      Legal 1 week

    3. 3

      Publish

      On the funding page.

      Web developer 1 day

    4. 4

      Offer it

      To deposit holders.

      Funding specialist ongoing

    5. 5

      Feature

      Completed walks.

      Head of Marketing ongoing

    6. 6

      Measure

      Use and funds.

      Customer Success Project Coordinator quarterly

    First result
    1 quarter
    Cost
    Design time
    Owner
    Funding specialist

    Smallest test

    Offer the kit to five families.

    Why it works

    Offer a kit for family-run fundraising walks: a page template, posters, a step goal, social graphics and a Trexo contact for the documents. Feature completed walks with consent.

    Families get a ready-made campaign, and every walk spreads the word locally.

    Risks and how to handle them

    • Pressure on families

      Present it as one option among four.

    Evidence

    • Your websiteFunding page: "Most families combine more than one way to pay": insurance and Medicaid ("Coverage for pediatric powered exoskeletons is developing in the United States"), foundations and grants, fundraising, and "Clinic and school programs" where "Hospitals, outpatient clinics and school districts can acquire Trexo Theo as shared equipment". Trexo provides a letter of medical necessity template, itemized quotes and "Recorded session and step data supporting ongoing use", and does not submit claims. Partner Advocacy Abby offers a free first consultation on grants and fundraising.Source
    • Your websiteUS homepage (trexorobotics.com redirects to us.trexorobotics.com): banner "FDA cleared. Shipping begins 2027. Reserve now to hold your place."; H1 "Exoskeletons to help children walk."; a live fleet counter of "176,461,937" steps taken in a Trexo (87,883 miles); three published studies; the only call to action besides Reserve is "Talk to our team".Source
  • 21

    The live counter shows over 176 million steps, about 3.5 times around the Earth, and Trexo marked ten years in July 2026.

    Medium impactLow effort First result in 2 quarters Head of Marketing

    First action

    Estimate when the counter will pass 200 million.

    How to measure it

    Video views

    Now
    –
    Target
    100,000
    By
    2 quarters

    Steps

    1. 1

      Estimate date

      From the counter rate.

      Data engineer 1 day

    2. 2

      Plan content

      Film and map.

      Head of Marketing 1 month

    3. 3

      Line up events

      That week.

      Event Marketing Manager 1 month

    4. 4

      Pitch press

      Local and trade.

      Head of Marketing 2 weeks

    5. 5

      Launch

      On the day.

      Head of Marketing 1 day

    6. 6

      Measure

      Reach and enquiries.

      Head of Marketing 1 month

    First result
    2 quarters
    Cost
    Production
    Owner
    Head of Marketing

    Smallest test

    Post a countdown on social.

    Why it works

    Plan a moment around 200 million steps: a short film of families and clinicians, a map of where the steps happened, and events in several cities that week.

    A shared milestone gives press and social a reason to cover Trexo without any clinical claims.

    Risks and how to handle them

    • Date slips

      Announce when it happens.

    Evidence

    • Your websiteUS homepage (trexorobotics.com redirects to us.trexorobotics.com): banner "FDA cleared. Shipping begins 2027. Reserve now to hold your place."; H1 "Exoskeletons to help children walk."; a live fleet counter of "176,461,937" steps taken in a Trexo (87,883 miles); three published studies; the only call to action besides Reserve is "Talk to our team".Source
    • Your websiteOur story (by co-founder and CEO Manmeet Maggu): Trexo began as a device for his nephew, who has cerebral palsy; "In July 2026, Trexo marked ten years"; in 2023 he "wrote openly about the cost of building, supporting and improving Trexo, and the work still needed on funding and insurance".Source
    • YouTubeThe Trexo Robotics YouTube channel has about 2,070 subscribers, 216 videos and about 790,000 views; the US team also runs Instagram and Facebook as @trexousa.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

Fill the events in this plan

These ideas are events. Talk gets registrants for them and tells you who's coming and what their company does before the day.

Plan an event (opens programmable.talk in a new tab)
ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 26, 2026, and cites them throughout. Trexo Robotics did not commission, review or endorse it, and Programmable is not affiliated with Trexo Robotics. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Trexo Robotics runs its business.

Something wrong, or do you represent Trexo Robotics? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Events page, sitemap and canonicals, faster homepage, first stories, in-service form and payer page.

  2. Days 31 to 6011 ideas

    Deposit-holder updates, trainer recruiting at events, US host clinics, reminders, funding plans, fit check, parent sessions, UK kit and schools; Spanish pages and fundraising kit.

  3. Days 61 to 904 ideas

    Fleet use report, gap-state roadshow, a payer pathway and the 200 millionth step.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value walking at home as part of daily life. The most cited problem: paying for the device.

  • Session data to see progress
  • Finding a clinic or trainer nearby
  • In their words: “walking”

Market

Competitive landscape

4 competitors compared: Rifton Pacer, Made for Movement (Innowalk), Marsi Bionics and Treadmill-based robotic gait systems.

  • Gap to exploit: Home over-ground walking for children with CP in the US
  • Rifton Pacer: Not powered
  • Made for Movement (Innowalk): Different movement pattern

Hiring signals

Trexo is preparing for its first US deliveries.

  • Event Marketing Manager: Roadshows, clinic trials, website updates for events. Ideas 1, 8, 9, 17.
  • Customer Success Project Coordinator: Post-sale journey, no-shows, automation. Ideas 7, 10, 11.
  • Clinical Specialist - Physiotherapist (UK): UK roadshows and trials. Idea 14.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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