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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 5
  • This quarter · 11
  • Big bets · 3
  • Wildcards · 3
  • How we can help
Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. Upstart
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growth playbook · Oct 22, 2026

upstart.com (opens in a new tab)

Upstart growth playbook

Diagnosis

Upstart is growing fast again (Q2 2026 revenue up 42%, originations up 50%) and its hiring shows where next: a zero-to-one HELOC performance engine, paid social held to incrementality, a lifecycle director for every product, a principal marketing-measurement scientist, a Growth PM to unify a multi-product marketplace, brand social, and platforms for experimentation and communications.

The site has not caught up with the portfolio: the homepage passes no crawlable link to HELOC, the footer omits HELOC and Cash Line, there is no home equity calculator, and an old menu still promotes discontinued auto refinance.

This playbook fixes HELOC's organic front door and trust signals first, then measures mail and social causally, builds cross-product lifecycle and offer-mismatch flows, and turns Upstart's data into media.

Growth Score

7/10

Biggest Opportunity

Give HELOC and Cash Line the same organic, lifecycle and measurement support that personal loans have, so new products grow on cheaper channels.

Biggest Risk

Secured products are still loss-making at the contribution level; buying HELOC growth only through paid media would deepen that before the economics improve.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Give the new HELOC engine an organic front door: real links to /heloc and a home equity calculator

    Turn the homepage HELOC card and footer into crawlable links this week.

    High impact First result in 1 month
  2. 2

    Show the typical HELOC closing time next to "as fast as 2 days"

    Pull the median closing time for Q3 funded HELOCs.

    High impact First result in 1 month
  3. 3

    Replace survey quotes and "may be fictitious" photos on the HELOC page with verified reviews

    Pull the latest verified HELOC reviews.

    Medium impact First result in 1 month

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 11Fill-ins · 5Reconsider · 4
Effort →

Showing 22 of 22 ideas

This week 5

Quick wins with a clear first action.

  • 01

    Upstart is hiring a performance marketer to build its HELOC engine "from the ground up", with landing page optimization in scope. Paid search will carry it at first, but the site gives HELOC almost no organic support: the homepage's HELOC card is a link with no address and its "Learn more" is a button, so the homepage passes no crawlable link to /heloc; the site-wide footer lists seven personal-loan pages but not HELOC (or Cash Line); /personal-loans and /debt-consolidation-loans never mention it; and of Upstart's four calculators none answers the first question every HELOC shopper searches: "how much can I borrow against my home?"

    High impactMedium effort First result in 1 month Senior Manager

    First action

    Turn the homepage HELOC card and footer into crawlable links this week.

    How to measure it

    HELOC rate checks from organic and calculator traffic

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Organic sessions and rate checks on /heloc by source.

      Senior Manager, Performance Marketing, Emerging Products 1 day

    2. 2

      Fix homepage links

      Product cards and "Learn more" as real links.

      Web engineering 1 day

    3. 3

      Update the footer

      Add HELOC and Cash Line to PRODUCTS.

      Web engineering 1 hour

    4. 4

      Cross-link

      HELOC block on personal-loan and consolidation pages.

      Product marketing 3 days

    5. 5

      Add the hub

      /learn/heloc/ in the sitemap; link all six articles.

      SEO lead 1 day

    6. 6

      Build the calculator

      Home equity and draw payment, with disclosures.

      Web engineering 2 weeks

    7. 7

      Compliance review

      Calculator copy and assumptions.

      Compliance 1 week

    8. 8

      Measure

      Calculator use to rate check to funded line.

      Principal Data Scientist, Marketing Measurement monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior Manager, Performance Marketing, Emerging Products

    Smallest test

    Ship the homepage and footer links, then compare /heloc impressions in Search Console after four weeks.

    Why it works

    Make the homepage cards and "Learn more" controls real links, add HELOC and Cash Line to the footer product list, and add a "Have home equity? Compare a HELOC" block to the personal-loan and debt-consolidation pages, matching what the application already does. Then build a home equity calculator (home value, mortgage balance, CLTV limit, line amount, estimated draw payment, the 80% initial draw rule) that ends in "Check your rate", and link it from the six HELOC articles and the /learn/heloc/ hub (which also needs adding to the sitemap).

    Organic and calculator traffic lowers blended CPA for a product whose secured segment is still at a negative contribution margin, and calculators are among the most-linked, most-cited pages in lending. The links are an engineering afternoon; the calculator a sprint.

    Ready to use

    ChecklistHELOC organic front door

    [ ] Homepage HELOC card links to /heloc
    [ ] "Learn more" controls are anchors, not buttons
    [ ] Footer PRODUCTS lists HELOC and Cash Line
    [ ] HELOC comparison block on /personal-loans and /debt-consolidation-loans
    [ ] /learn/heloc/ in sitemap-blog.xml
    [ ] Home equity calculator with CLTV, line and draw payment
    [ ] Calculator linked from all six HELOC articles
    [ ] Compliance sign-off on calculator copy

    Risks and how to handle them

    • Calculator implies an offer

      Label results as estimates and link to the rate check.

    • Cannibalizing personal loans

      Show HELOC only to homeowners and measure combined funded volume.

    Evidence

    • HiringSenior Manager, Performance Marketing, Emerging Products (remote US, posted September 10, 2026): a "zero-to-one role with the opportunity to build Upstart's Home Equity Line of Credit (HELOC) performance marketing engine from the ground up", owning SEM, paid social, display, "creative testing, and landing page optimization" with the HELOC General Manager, against "volume, CPA, and ROI targets".Source
    • Your websiteHomepage HTML: the HELOC product card is a link with no address, and every "Learn more", "Check your rate" and "See if you qualify" control is a button, so the page passes no crawlable link to /heloc (or to Cash Line's product page). The site-wide footer "PRODUCTS" list names seven personal-loan pages and Short-Term Relief but not HELOC or Cash Line. /personal-loans and /debt-consolidation-loans do not link to /heloc; /home-improvement-loans does.Source
    • Your websiteSitemaps (1,673 URLs): the core sitemap has one HELOC page among 26; four calculators (loan, payment, interest, inflation), none for home equity (/heloc-calculator returns 404); six HELOC articles in /learn, while the /learn/heloc/ hub they link to is not in the sitemap; 551 programmatic credit-score pages from /credit-score/300-credit-score upward.Source
    • Your websiteHELOC page (checked October 21, 2026): "Borrow $26K-$250K", "rates as low as 6.52% APR" (footnote: only with credit union membership, FICO 780+, CLTV under 70% and DTI under 45%), "Close in as fast as 2 days" (footnote: "In Q2 2026, 15% of funded HELOCs achieved a closing timeline of 2 days or less"), a "Lowest HELOC rates, guaranteed" $200 gift card offer, and "If your personal loan application indicates home equity, we'll show you any qualifying HELOC offers". Reviews on the page "are sourced from an internal survey" and "Customer photos may be fictitious".Source
    • News coverageQ2 2026 results (August 4, 2026): revenue $365 million (+42%), about $4.2 billion of originations and 558,014 loans (both +50%), net income $16.5 million; conversion rate 19.7% vs 21.0% a year earlier (Upstart will stop reporting it from Q1 2027); secured products (auto and home) at a -35% contribution margin, improved from -176%. Upstart offers personal loans, auto loans, HELOCs and Cash Line.Source
  • 02

    The HELOC page leads with "Close in as fast as 2 days", but its own footnote says 15% of funded HELOCs closed that fast in Q2 2026. Shoppers who expected two days and wait longer drop out or complain, and regulators look closely at "as fast as" claims.

    High impactLow effort First result in 1 month Product marketing

    First action

    Pull the median closing time for Q3 funded HELOCs.

    How to measure it

    HELOC application completion

    Now
    –
    Target
    +5%
    By
    1 quarter

    Steps

    1. 1

      Pull the data

      Median close and funding times.

      HELOC General Manager 2 days

    2. 2

      Write copy

      Typical time beside the fastest.

      Product marketing 1 day

    3. 3

      Compliance review

      Claims and footnotes.

      Compliance 3 days

    4. 4

      A/B test

      Headline area.

      Senior Manager, Performance Marketing, Emerging Products 3 weeks

    5. 5

      Update quarterly

      Refresh numbers.

      Product marketing quarterly

    6. 6

      Track complaints

      Timeline complaints.

      HELOC General Manager monthly

    First result
    1 month
    Cost
    $0
    Owner
    Product marketing

    Smallest test

    Add the median to the FAQ first.

    Why it works

    Keep the headline, and add the median closing and funding time in plain words next to it (and in the FAQ), updated each quarter. Test whether the honest range lowers or raises completed applications.

    Setting expectations reduces abandonment mid-process and builds the trust a home-secured product needs.

    Risks and how to handle them

    • Lower click-through

      Measure completed closes, not clicks.

    Evidence

    • Your websiteHELOC page (checked October 21, 2026): "Borrow $26K-$250K", "rates as low as 6.52% APR" (footnote: only with credit union membership, FICO 780+, CLTV under 70% and DTI under 45%), "Close in as fast as 2 days" (footnote: "In Q2 2026, 15% of funded HELOCs achieved a closing timeline of 2 days or less"), a "Lowest HELOC rates, guaranteed" $200 gift card offer, and "If your personal loan application indicates home equity, we'll show you any qualifying HELOC offers". Reviews on the page "are sourced from an internal survey" and "Customer photos may be fictitious".Source
    • HiringSenior Manager, Performance Marketing, Emerging Products (remote US, posted September 10, 2026): a "zero-to-one role with the opportunity to build Upstart's Home Equity Line of Credit (HELOC) performance marketing engine from the ground up", owning SEM, paid social, display, "creative testing, and landing page optimization" with the HELOC General Manager, against "volume, CPA, and ROI targets".Source
  • 03

    The HELOC page's reviews come from an internal survey with the note "Customer photos may be fictitious". Upstart already has a large Trustpilot presence that its affiliate page cites. For a loan secured by someone's home, proof that looks staged costs trust.

    Medium impactLow effort First result in 1 month Art Director

    First action

    Pull the latest verified HELOC reviews.

    How to measure it

    Rate checks per HELOC page visit

    Now
    –
    Target
    +8%
    By
    1 quarter

    Steps

    1. 1

      Collect reviews

      Verified HELOC reviews.

      Product marketing 1 week

    2. 2

      Design module

      Dated, sourced reviews.

      Art Director, Brand Social 1 week

    3. 3

      Remove stock photos

      Real or none.

      Art Director, Brand Social 1 day

    4. 4

      Film borrowers

      Two short videos.

      Art Director, Brand Social 1 month

    5. 5

      Compliance

      Testimonial rules.

      Compliance 1 week

    6. 6

      Test

      Against current module.

      Senior Manager, Performance Marketing, Emerging Products 3 weeks

    First result
    1 month
    Cost
    Production costs
    Owner
    Art Director, Brand Social

    Smallest test

    Swap the photos this week.

    Why it works

    Show verified third-party reviews for HELOC (or Upstart Home Lending) with dates and the platform name, and real photos or none. Produce two short videos with willing HELOC borrowers.

    Verified proof converts better than anonymous quotes, especially on high-consideration products.

    Risks and how to handle them

    • Few HELOC reviews yet

      Ask funded borrowers for reviews after closing.

    Evidence

    • Your websiteHELOC page (checked October 21, 2026): "Borrow $26K-$250K", "rates as low as 6.52% APR" (footnote: only with credit union membership, FICO 780+, CLTV under 70% and DTI under 45%), "Close in as fast as 2 days" (footnote: "In Q2 2026, 15% of funded HELOCs achieved a closing timeline of 2 days or less"), a "Lowest HELOC rates, guaranteed" $200 gift card offer, and "If your personal loan application indicates home equity, we'll show you any qualifying HELOC offers". Reviews on the page "are sourced from an internal survey" and "Customer photos may be fictitious".Source
    • Your websiteHomepage: a top banner "Get $200 instantly with Cash Line - Download the iOS app to get started"; "Have a mail offer code?"; "We've helped more than 4 million customers"; "33% lower rates than a traditional model" (from Upstart's Annual Access to Credit results). The affiliates page says borrowers rate Upstart "Excellent" on Trustpilot "with over 45,000+ reviews" (as of April 1, 2024).Source
    • HiringArt Director, Brand Social (posted September 15, 2026), in Growth's Brand & Creative team: "culturally relevant, platform-native art direction across organic social", tracking trends and "translating them into timely, on-brand creative".Source
  • 04

    The homepage asks "Have a mail offer code?", and the new measurement lead must judge channels "where a borrower never clicks anything". Direct mail is the classic case where attribution takes credit for loans that would have arrived anyway.

    High impactMedium effort First result in 1 quarter Principal Data Scientist

    First action

    Agree holdout size with the mail team.

    How to measure it

    Mail incrementality measured

    Now
    –
    Target
    Yes, quarterly
    By
    1 quarter

    Steps

    1. 1

      Design

      Holdout size and power.

      Principal Data Scientist, Marketing Measurement 1 week

    2. 2

      Select

      Random and geo holdouts.

      Principal Data Scientist, Marketing Measurement 1 week

    3. 3

      Drop

      Next mailing.

      Direct mail team 1 month

    4. 4

      Measure

      Funded loans by cell.

      Principal Data Scientist, Marketing Measurement 6 weeks

    5. 5

      Calibrate

      Mix model.

      Principal Data Scientist, Marketing Measurement 2 weeks

    6. 6

      Reallocate

      Budget recommendation.

      Principal Data Scientist, Marketing Measurement 1 week

    First result
    1 quarter
    Cost
    Forgone mail volume
    Owner
    Principal Data Scientist, Marketing Measurement

    Smallest test

    Hold out 5% of the next drop.

    Why it works

    Hold out a random share of the mailing list (and a few matched markets) in the next drop, compare funded loans, and use the result to calibrate the marketing mix model.

    One clean holdout can move more budget than a year of attribution debates.

    Risks and how to handle them

    • Lost volume

      Keep holdouts small but powered.

    Evidence

    • HiringPrincipal Data Scientist, Marketing Measurement (posted October 9, 2026): measures "direct mail, paid search and social, video, mobile, email, brand campaigns, and lending partnerships"; the question is "whether a dollar of spend buys a funded loan or takes credit for one that would have arrived anyway"; builds attribution "including channels where a borrower never clicks anything" and marketing mix models.Source
    • Your websiteHomepage: a top banner "Get $200 instantly with Cash Line - Download the iOS app to get started"; "Have a mail offer code?"; "We've helped more than 4 million customers"; "33% lower rates than a traditional model" (from Upstart's Annual Access to Credit results). The affiliates page says borrowers rate Upstart "Excellent" on Trustpilot "with over 45,000+ reviews" (as of April 1, 2024).Source
  • 05

    The paid social lead is asked to run geographic experiments to "bring paid social toward profitability". Platform-reported conversions overstate social for lending.

    High impactMedium effort First result in 1 quarter Senior Manager

    First action

    Pick 20 matched markets.

    How to measure it

    Paid social incremental CPA

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Match markets

      20 pairs.

      Principal Data Scientist, Marketing Measurement 1 week

    2. 2

      Set cells

      On and off.

      Senior Manager, Performance Marketing, Paid Social 1 week

    3. 3

      Run

      Four weeks.

      Senior Manager, Performance Marketing, Paid Social 1 month

    4. 4

      Measure

      Funded loans.

      Principal Data Scientist, Marketing Measurement 2 weeks

    5. 5

      Shift spend

      To incremental markets.

      Senior Manager, Performance Marketing, Paid Social 1 week

    6. 6

      Repeat

      Quarterly.

      Senior Manager, Performance Marketing, Paid Social quarterly

    First result
    1 quarter
    Cost
    Test budget
    Owner
    Senior Manager, Performance Marketing, Paid Social

    Smallest test

    Run one pair of markets.

    Why it works

    Split comparable markets into on and off cells for four weeks, measure funded loans, and shift spend to the markets and audiences where social adds loans.

    It turns paid social from a cost centre into a measured channel.

    Risks and how to handle them

    • Agency resistance

      Make incrementality the agency KPI.

    Evidence

    • HiringSenior Manager, Performance Marketing, Paid Social (posted September 10, 2026): owns paid social and video for Personal Loans with a media agency; must "Drive geo-list targeting and geographic experimentation with our analytics team to identify incremental growth opportunities, improve channel economics, and bring paid social toward profitability".Source
    • HiringPrincipal Data Scientist, Marketing Measurement (posted October 9, 2026): measures "direct mail, paid search and social, video, mobile, email, brand campaigns, and lending partnerships"; the question is "whether a dollar of spend buys a funded loan or takes credit for one that would have arrived anyway"; builds attribution "including channels where a borrower never clicks anything" and marketing mix models.Source

This quarter 11

The core plays for the next three months.

  • 06

    The Growth PM's hardest problem is "helping users whose offer differs from what they requested". A borrower who asked for $20,000 and was offered $8,000 often leaves.

    High impactHigh effort First result in 2 quarters Principal Product Manager

    First action

    Segment applicants whose offer was lower than requested.

    How to measure it

    Acceptance rate, mismatched offers

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Segment

      Mismatch types.

      Principal Product Manager, Growth 2 weeks

    2. 2

      Research

      Interviews with drop-offs.

      Principal Product Manager, Growth 1 month

    3. 3

      Design

      Options screen.

      Product design 1 month

    4. 4

      Compliance

      Adverse action and disclosures.

      Compliance 2 weeks

    5. 5

      Test

      By segment.

      Principal Product Manager, Experimentation Platform 1 month

    6. 6

      Scale

      Winning variants.

      Principal Product Manager, Growth 1 quarter

    First result
    2 quarters
    Cost
    Product time
    Owner
    Principal Product Manager, Growth

    Smallest test

    Test the screen for one segment.

    Why it works

    Show a clear options screen: the smaller loan, a HELOC if they own a home, Cash Line for ongoing needs, and what could change the offer later, with plain reasons. Test with segments separately.

    Each recovered borrower is a funded loan from an existing applicant, without new marketing spend.

    Risks and how to handle them

    • Pushing secured debt

      Show HELOC only when it fits the need and equity.

    Evidence

    • HiringPrincipal Product Manager, Growth (posted August 19, 2026): owns "the end-to-end credit conversion experience", "unifying Upstart's product portfolio into a cohesive, multi-product marketplace"; hardest problems include "helping users whose offer differs from what they requested understand their options"; "the next chapter is less about tuning individual screens and more about fundamentally rethinking how we engage users".Source
    • Your websiteHELOC page (checked October 21, 2026): "Borrow $26K-$250K", "rates as low as 6.52% APR" (footnote: only with credit union membership, FICO 780+, CLTV under 70% and DTI under 45%), "Close in as fast as 2 days" (footnote: "In Q2 2026, 15% of funded HELOCs achieved a closing timeline of 2 days or less"), a "Lowest HELOC rates, guaranteed" $200 gift card offer, and "If your personal loan application indicates home equity, we'll show you any qualifying HELOC offers". Reviews on the page "are sourced from an internal survey" and "Customer photos may be fictitious".Source
    • News coverageQ2 2026 results (August 4, 2026): revenue $365 million (+42%), about $4.2 billion of originations and 558,014 loans (both +50%), net income $16.5 million; conversion rate 19.7% vs 21.0% a year earlier (Upstart will stop reporting it from Q1 2027); secured products (auto and home) at a -35% contribution margin, improved from -176%. Upstart offers personal loans, auto loans, HELOCs and Cash Line.Source
  • 07

    The new lifecycle director owns every product across email, push, SMS and in-app. Upstart now offers personal loans, HELOCs, Cash Line and auto financing, and 4 million customers have borrowed through it.

    High impactMedium effort First result in 1 quarter Director of Lifecycle Marketi…

    First action

    Map triggers for the top three moments.

    How to measure it

    Repeat-customer funded volume

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Map moments

      Top three triggers.

      Director of Lifecycle Marketing 2 weeks

    2. 2

      Write journeys

      Messages per product.

      Director of Lifecycle Marketing 1 month

    3. 3

      Compliance

      Review.

      Compliance 2 weeks

    4. 4

      Build

      In the automation platform.

      Director of Lifecycle Marketing 1 month

    5. 5

      Holdouts

      Per journey.

      Principal Data Scientist, Marketing Measurement 1 week

    6. 6

      Optimize

      Monthly.

      Director of Lifecycle Marketing monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Director of Lifecycle Marketing

    Smallest test

    Launch the paid-off journey first.

    Why it works

    Build journeys triggered by life-cycle moments (loan paid off, on-time payment streaks, homeowner signals) offering the relevant product with clear terms, with frequency caps and compliance review.

    Existing customers are cheaper to serve and better understood by the model.

    Risks and how to handle them

    • Over-messaging

      Use shared frequency caps.

    Evidence

    • HiringDirector of Lifecycle Marketing (posted September 10, 2026): owns lifecycle "for every Upstart product" across "email, push, SMS, in-app messaging", with "revenue and performance goals", helping customers "discover, adopt, and deepen their relationship with Upstart"; Iterable and "regulated, or high-consideration customer journeys" experience preferred.Source
    • Your websiteHomepage: a top banner "Get $200 instantly with Cash Line - Download the iOS app to get started"; "Have a mail offer code?"; "We've helped more than 4 million customers"; "33% lower rates than a traditional model" (from Upstart's Annual Access to Credit results). The affiliates page says borrowers rate Upstart "Excellent" on Trustpilot "with over 45,000+ reviews" (as of April 1, 2024).Source
    • News coverageQ2 2026 results (August 4, 2026): revenue $365 million (+42%), about $4.2 billion of originations and 558,014 loans (both +50%), net income $16.5 million; conversion rate 19.7% vs 21.0% a year earlier (Upstart will stop reporting it from Q1 2027); secured products (auto and home) at a -35% contribution margin, improved from -176%. Upstart offers personal loans, auto loans, HELOCs and Cash Line.Source
  • 08

    The lifecycle director owns revenue goals, and the measurement lead wants causal answers. Lifecycle programmes often claim loans that would have happened anyway.

    High impactLow effort First result in 1 quarter Director of Lifecycle Marketi…

    First action

    Add a holdout to the top five journeys.

    How to measure it

    Journeys with measured lift

    Now
    –
    Target
    100%
    By
    2 quarters

    Steps

    1. 1

      Pick journeys

      Top five.

      Director of Lifecycle Marketing 1 week

    2. 2

      Set holdouts

      5% random.

      Principal Data Scientist, Marketing Measurement 1 week

    3. 3

      Report

      Monthly lift.

      Principal Data Scientist, Marketing Measurement monthly

    4. 4

      Retire

      No-lift journeys.

      Director of Lifecycle Marketing quarterly

    5. 5

      Scale

      Proven journeys.

      Director of Lifecycle Marketing quarterly

    6. 6

      Share

      With finance.

      Principal Data Scientist, Marketing Measurement quarterly

    First result
    1 quarter
    Cost
    Forgone sends
    Owner
    Director of Lifecycle Marketing

    Smallest test

    Start with one journey.

    Why it works

    Keep a small random holdout for every journey, report incremental funded loans monthly, and retire journeys with no lift.

    Proven lift protects budget and focuses the team.

    Risks and how to handle them

    • Short-term volume dips

      Keep holdouts small.

    Evidence

    • HiringDirector of Lifecycle Marketing (posted September 10, 2026): owns lifecycle "for every Upstart product" across "email, push, SMS, in-app messaging", with "revenue and performance goals", helping customers "discover, adopt, and deepen their relationship with Upstart"; Iterable and "regulated, or high-consideration customer journeys" experience preferred.Source
    • HiringPrincipal Data Scientist, Marketing Measurement (posted October 9, 2026): measures "direct mail, paid search and social, video, mobile, email, brand campaigns, and lending partnerships"; the question is "whether a dollar of spend buys a funded loan or takes credit for one that would have arrived anyway"; builds attribution "including channels where a borrower never clicks anything" and marketing mix models.Source
  • 09

    The HELOC marketer will run creative and landing page tests. One /heloc page serves every search, from "HELOC for kitchen remodel" to "HELOC to pay off credit cards".

    High impactMedium effort First result in 1 quarter Senior Manager

    First action

    Pick the top three use-case keyword groups.

    How to measure it

    HELOC paid CPA

    Now
    –
    Target
    -15%
    By
    2 quarters

    Steps

    1. 1

      Keyword groups

      Top three.

      Senior Manager, Performance Marketing, Emerging Products 1 week

    2. 2

      Design modules

      Use-case blocks.

      Product design 2 weeks

    3. 3

      Build pages

      Three variants.

      Web engineering 2 weeks

    4. 4

      Compliance

      Review.

      Compliance 1 week

    5. 5

      Test

      Against /heloc.

      Senior Manager, Performance Marketing, Emerging Products 1 month

    6. 6

      Scale

      More use cases.

      Senior Manager, Performance Marketing, Emerging Products quarterly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Senior Manager, Performance Marketing, Emerging Products

    Smallest test

    Launch one use-case page.

    Why it works

    Build modular landing pages for the top use cases (home improvement, debt consolidation, large expenses) with matching examples and calculators, and test against /heloc.

    Message match raises conversion and Quality Score, lowering CPA.

    Risks and how to handle them

    • Duplicate content

      Keep test pages noindexed.

    Evidence

    • HiringSenior Manager, Performance Marketing, Emerging Products (remote US, posted September 10, 2026): a "zero-to-one role with the opportunity to build Upstart's Home Equity Line of Credit (HELOC) performance marketing engine from the ground up", owning SEM, paid social, display, "creative testing, and landing page optimization" with the HELOC General Manager, against "volume, CPA, and ROI targets".Source
    • Your websiteHELOC page (checked October 21, 2026): "Borrow $26K-$250K", "rates as low as 6.52% APR" (footnote: only with credit union membership, FICO 780+, CLTV under 70% and DTI under 45%), "Close in as fast as 2 days" (footnote: "In Q2 2026, 15% of funded HELOCs achieved a closing timeline of 2 days or less"), a "Lowest HELOC rates, guaranteed" $200 gift card offer, and "If your personal loan application indicates home equity, we'll show you any qualifying HELOC offers". Reviews on the page "are sourced from an internal survey" and "Customer photos may be fictitious".Source
  • 10

    Upstart has a page for every credit score from 300 up. Searchers with a 640 score want to know their options, not only what the number means.

    High impactMedium effort First result in 1 quarter SEO lead

    First action

    Design the module for three score bands.

    How to measure it

    Rate checks from /credit-score

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Bands

      Group scores.

      SEO lead 1 week

    2. 2

      Content

      Per band.

      Product marketing 2 weeks

    3. 3

      Compliance

      Claims.

      Compliance 1 week

    4. 4

      Build

      Template module.

      Web engineering 2 weeks

    5. 5

      Test

      Half the pages.

      SEO lead 1 month

    6. 6

      Roll out

      All pages.

      SEO lead 1 month

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    SEO lead

    Smallest test

    Add the module to ten pages.

    Why it works

    Add a module to each score band: typical products and terms available, how Upstart looks beyond the score, steps to improve, and a soft-check rate CTA. Measure rate checks by band.

    Programmatic pages already rank; adding a next step turns readers into applicants.

    Risks and how to handle them

    • Implying approval

      Use typical ranges and disclosures.

    Evidence

    • Your websiteSitemaps (1,673 URLs): the core sitemap has one HELOC page among 26; four calculators (loan, payment, interest, inflation), none for home equity (/heloc-calculator returns 404); six HELOC articles in /learn, while the /learn/heloc/ hub they link to is not in the sitemap; 551 programmatic credit-score pages from /credit-score/300-credit-score upward.Source
    • Your websiteHomepage: a top banner "Get $200 instantly with Cash Line - Download the iOS app to get started"; "Have a mail offer code?"; "We've helped more than 4 million customers"; "33% lower rates than a traditional model" (from Upstart's Annual Access to Credit results). The affiliates page says borrowers rate Upstart "Excellent" on Trustpilot "with over 45,000+ reviews" (as of April 1, 2024).Source
    • HiringPrincipal Product Manager, Growth (posted August 19, 2026): owns "the end-to-end credit conversion experience", "unifying Upstart's product portfolio into a cohesive, multi-product marketplace"; hardest problems include "helping users whose offer differs from what they requested understand their options"; "the next chapter is less about tuning individual screens and more about fundamentally rethinking how we engage users".Source
  • 11

    Upstart's news, dealers and lenders sections still show "Car Loan Refinance" in the menu, which leads to "This product is no longer available through Upstart". The same menu has no Cash Line entry, and the main footer misses HELOC and Cash Line.

    Medium impactLow effort First result in 2 weeks SEO lead

    First action

    Update the WordPress menu this week.

    How to measure it

    Visits to the unavailable page

    Now
    –
    Target
    -90%
    By
    1 month

    Steps

    1. 1

      Update menu

      WordPress sections.

      Web engineering 1 day

    2. 2

      Align menus

      One product list.

      Web engineering 1 week

    3. 3

      Fix CTAs

      Old auto refi articles.

      SEO lead 1 week

    4. 4

      Redirects

      Keep the notice page for direct visits.

      SEO lead 1 day

    5. 5

      Check

      Crawl for dead links.

      SEO lead 1 week

    6. 6

      Monitor

      Monthly crawl.

      SEO lead monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    SEO lead

    Smallest test

    Change the menu today.

    Why it works

    Replace the auto refinance entry with HELOC and Cash Line, align the WordPress and main-site menus, and redirect old auto refinance articles' calls to action to the current products.

    Every visit to a dead product page is a wasted click and a confused borrower.

    Risks and how to handle them

    • Breaking partner links

      Keep the notice page live.

    Evidence

    • Your websiteThe navigation on Upstart's WordPress sections (news, dealers, lenders) still shows "Car Loan Refinance - Refinance your car", which redirects to a page saying "This product is no longer available through Upstart"; that menu has no Cash Line entry. The main site's footer lists neither HELOC nor Cash Line.Source
    • Your websiteHomepage HTML: the HELOC product card is a link with no address, and every "Learn more", "Check your rate" and "See if you qualify" control is a button, so the page passes no crawlable link to /heloc (or to Cash Line's product page). The site-wide footer "PRODUCTS" list names seven personal-loan pages and Short-Term Relief but not HELOC or Cash Line. /personal-loans and /debt-consolidation-loans do not link to /heloc; /home-improvement-loans does.Source
  • 12

    The Art Director, Brand Social is asked for culturally relevant, platform-native work. Upstart's story (looking beyond the credit score) is built for myth-busting content.

    Medium impactMedium effort First result in 1 quarter Art Director

    First action

    Script the first four episodes.

    How to measure it

    Monthly social-referred visits

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Topics

      Twelve myths.

      Art Director, Brand Social 1 week

    2. 2

      Format

      Series look.

      Art Director, Brand Social 2 weeks

    3. 3

      Compliance

      Review scripts.

      Compliance 1 week

    4. 4

      Publish

      Weekly.

      Art Director, Brand Social weekly

    5. 5

      Link

      Tools and pages.

      SEO lead weekly

    6. 6

      Review

      Monthly.

      Art Director, Brand Social monthly

    First result
    1 quarter
    Cost
    Production costs
    Owner
    Art Director, Brand Social

    Smallest test

    Post four episodes.

    Why it works

    Create a weekly short-form series busting credit myths, each linking to a calculator, credit-score page or learn article, and test formats monthly.

    Useful, recurring content builds brand memory and lowers paid CPMs over time.

    Risks and how to handle them

    • Financial advice concerns

      Keep content educational.

    Evidence

    • HiringArt Director, Brand Social (posted September 15, 2026), in Growth's Brand & Creative team: "culturally relevant, platform-native art direction across organic social", tracking trends and "translating them into timely, on-brand creative".Source
    • Your websiteSitemaps (1,673 URLs): the core sitemap has one HELOC page among 26; four calculators (loan, payment, interest, inflation), none for home equity (/heloc-calculator returns 404); six HELOC articles in /learn, while the /learn/heloc/ hub they link to is not in the sitemap; 551 programmatic credit-score pages from /credit-score/300-credit-score upward.Source
    • Your websiteHomepage: a top banner "Get $200 instantly with Cash Line - Download the iOS app to get started"; "Have a mail offer code?"; "We've helped more than 4 million customers"; "33% lower rates than a traditional model" (from Upstart's Annual Access to Credit results). The affiliates page says borrowers rate Upstart "Excellent" on Trustpilot "with over 45,000+ reviews" (as of April 1, 2024).Source
  • 13

    The experimentation PM is to build a center of excellence and reduce fragmentation. When product tests use rate checks and marketing tests use clicks, teams optimize different things.

    High impactHigh effort First result in 2 quarters Principal Product Manager

    First action

    Draft the metric set.

    How to measure it

    Growth tests on standard metrics

    Now
    –
    Target
    90%
    By
    2 quarters

    Steps

    1. 1

      Draft metrics

      Shared set.

      Principal Product Manager, Experimentation Platform 2 weeks

    2. 2

      Agree

      With growth and finance.

      Principal Product Manager, Experimentation Platform 2 weeks

    3. 3

      Registry

      All tests.

      Principal Product Manager, Experimentation Platform 1 month

    4. 4

      Guardrails

      Fair lending checks.

      Compliance 1 month

    5. 5

      Train

      Teams.

      Principal Product Manager, Experimentation Platform 1 month

    6. 6

      Review

      Quarterly.

      Principal Product Manager, Experimentation Platform quarterly

    First result
    2 quarters
    Cost
    Platform time
    Owner
    Principal Product Manager, Experimentation Platform

    Smallest test

    Apply to the next ten tests.

    Why it works

    Agree a shared metric set (funded loans, contribution profit per applicant, early performance), guardrails and a test registry, and require it for every growth and marketing test.

    Shared metrics stop wins that do not fund loans.

    Risks and how to handle them

    • Slower tests

      Allow proxy metrics with known correlation.

    Evidence

    • HiringPlatform product roles: a Principal Product Manager, Experimentation Platform (posted August 26, 2026) to "establish a center of excellence for experimentation" and "reduce fragmentation"; and a Principal Product Manager, Communications Platform (open since July 2026) for "a greenfield initiative to establish the shared communications foundation for the company" with "compliance guardrails".Source
    • HiringPrincipal Product Manager, Growth (posted August 19, 2026): owns "the end-to-end credit conversion experience", "unifying Upstart's product portfolio into a cohesive, multi-product marketplace"; hardest problems include "helping users whose offer differs from what they requested understand their options"; "the next chapter is less about tuning individual screens and more about fundamentally rethinking how we engage users".Source
    • HiringPrincipal Data Scientist, Marketing Measurement (posted October 9, 2026): measures "direct mail, paid search and social, video, mobile, email, brand campaigns, and lending partnerships"; the question is "whether a dollar of spend buys a funded loan or takes credit for one that would have arrived anyway"; builds attribution "including channels where a borrower never clicks anything" and marketing mix models.Source
  • 14

    The Communications Platform PM is building the shared foundation for all customer communications. As products multiply, a borrower can get messages from several teams in one day.

    Medium impactHigh effort First result in 2 quarters Principal Product Manager

    First action

    Count messages per customer per week today.

    How to measure it

    Unsubscribe rate

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Measure

      Messages per customer.

      Principal Product Manager, Communications Platform 2 weeks

    2. 2

      Design

      Consent and caps.

      Principal Product Manager, Communications Platform 1 month

    3. 3

      Build

      Shared service.

      Engineering 1 quarter

    4. 4

      Migrate

      Lifecycle first.

      Director of Lifecycle Marketing 1 month

    5. 5

      Audit

      Logs.

      Compliance 1 month

    6. 6

      Expand

      All teams.

      Principal Product Manager, Communications Platform 1 quarter

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Principal Product Manager, Communications Platform

    Smallest test

    Cap marketing messages first.

    Why it works

    Put consent, channel preferences and frequency caps in one service used by lifecycle, servicing and product teams, with an audit log.

    Fewer, better messages improve engagement and compliance.

    Risks and how to handle them

    • Migration effort

      Start with marketing messages.

    Evidence

    • HiringPlatform product roles: a Principal Product Manager, Experimentation Platform (posted August 26, 2026) to "establish a center of excellence for experimentation" and "reduce fragmentation"; and a Principal Product Manager, Communications Platform (open since July 2026) for "a greenfield initiative to establish the shared communications foundation for the company" with "compliance guardrails".Source
    • HiringDirector of Lifecycle Marketing (posted September 10, 2026): owns lifecycle "for every Upstart product" across "email, push, SMS, in-app messaging", with "revenue and performance goals", helping customers "discover, adopt, and deepen their relationship with Upstart"; Iterable and "regulated, or high-consideration customer journeys" experience preferred.Source
  • 15

    Upstart is hiring a dealer relationship manager for GA, TN, AL and MS. Most listed dealer webinars date from 2022, and most case studies feature Honda and Toyota stores.

    Medium impactMedium effort First result in 1 quarter Senior Dealer Relationship Ma…

    First action

    Pick two Southeast dealers for case studies.

    How to measure it

    Southeast dealers signed

    Now
    –
    Target
    +25
    By
    2 quarters

    Steps

    1. 1

      Pick dealers

      Two stories.

      Senior Dealer Relationship Manager 2 weeks

    2. 2

      Record webinar

      Quarterly.

      Product marketing 1 month

    3. 3

      Write stories

      Case studies.

      Product marketing 1 month

    4. 4

      Kit

      Onboarding deck.

      Senior Dealer Relationship Manager 2 weeks

    5. 5

      Archive old

      Retire 2022 webinars.

      SEO lead 1 day

    6. 6

      Measure

      Signed dealers.

      Senior Dealer Relationship Manager monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Dealer Relationship Manager

    Smallest test

    Record one webinar.

    Why it works

    Record a new quarterly webinar, add case studies from independent and Southeast dealers, and give the new manager an onboarding kit.

    Fresh, local proof helps new dealers say yes.

    Risks and how to handle them

    • Dealer time

      Keep interviews short.

    Evidence

    • HiringSenior Dealer Relationship Manager, Southeast (posted October 16, 2026): grow the Upstart Auto Finance program with dealers in GA, TN, AL and MS, "Lead hands-on onboarding and deliver engaging training sessions for new dealer partners".Source
    • Your websiteDealer section: case studies are "AI Financing Spotlight" interviews, most with Honda and Toyota dealers; of the listed webinars, one is from 2025 and the rest from 2022.Source
  • 16

    The homepage banner promotes Cash Line with "Download the iOS app to get started". Android users who tap it have nowhere to go.

    Medium impactLow effort First result in 1 quarter Product marketing

    First action

    Count Android visitors who tap the banner.

    How to measure it

    Android waitlist sign-ups

    Now
    –
    Target
    10,000
    By
    1 quarter

    Steps

    1. 1

      Measure

      Android taps.

      Principal Data Scientist, Marketing Measurement 1 week

    2. 2

      Design

      Android variant.

      Product marketing 1 week

    3. 3

      Build

      Waitlist or web path.

      Web engineering 2 weeks

    4. 4

      Notify

      Launch message.

      Director of Lifecycle Marketing 1 week

    5. 5

      Report

      Demand size.

      Principal Data Scientist, Marketing Measurement monthly

    6. 6

      Decide

      Android priority.

      Cash Line product team 1 quarter

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Product marketing

    Smallest test

    Change the banner copy for Android.

    Why it works

    Show Android visitors a web sign-up or a waitlist with notification, and measure how many there are.

    It captures demand that the banner currently turns away.

    Risks and how to handle them

    • Waitlist disappointment

      Give a realistic timeline.

    Evidence

    • Your websiteHomepage: a top banner "Get $200 instantly with Cash Line - Download the iOS app to get started"; "Have a mail offer code?"; "We've helped more than 4 million customers"; "33% lower rates than a traditional model" (from Upstart's Annual Access to Credit results). The affiliates page says borrowers rate Upstart "Excellent" on Trustpilot "with over 45,000+ reviews" (as of April 1, 2024).Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    Upstart publishes a monthly index of how the economy affects credit losses. It sits behind a download checkbox with little promotion.

    High impactMedium effort First result in 3 quarters Communications team

    First action

    Write a one-page release for the next update.

    How to measure it

    Monthly press mentions of UMI

    Now
    –
    Target
    20
    By
    3 quarters

    Steps

    1. 1

      Template

      Monthly release.

      Communications team 2 weeks

    2. 2

      Widget

      Embeddable chart.

      Web engineering 1 month

    3. 3

      Pitch

      Financial press.

      Communications team monthly

    4. 4

      Open data

      Simple download.

      Web engineering 2 weeks

    5. 5

      Social

      Chart clips.

      Art Director, Brand Social monthly

    6. 6

      Measure

      Citations and links.

      SEO lead monthly

    First result
    3 quarters
    Cost
    Staff time only
    Owner
    Communications team

    Smallest test

    Pitch the next release to five reporters.

    Why it works

    Publish a short monthly release with a chart, quotes and an embeddable widget, pitch it to financial press, and make it easy for AI assistants and journalists to cite.

    Original data earns links, citations and brand trust with lenders and borrowers.

    Risks and how to handle them

    • Misinterpretation

      Explain the method clearly.

    Evidence

    • Your websiteUpstart Macro Index page: a monthly index (1.49 on October 5, 2026) estimating "the impact of the macroeconomy on credit losses for Upstart-powered loans", with a CSV download behind a terms checkbox; the site also has an "AI Certification" page and a "What the AI" podcast.Source
    • News coverageQ2 2026 results (August 4, 2026): revenue $365 million (+42%), about $4.2 billion of originations and 558,014 loans (both +50%), net income $16.5 million; conversion rate 19.7% vs 21.0% a year earlier (Upstart will stop reporting it from Q1 2027); secured products (auto and home) at a -35% contribution margin, improved from -176%. Upstart offers personal loans, auto loans, HELOCs and Cash Line.Source
  • 18

    Credit unions keep selecting Upstart for lending, and HELOC rates need credit union membership at the lowest tier. Partners want HELOC volume but lack digital marketing.

    High impactHigh effort First result in 4 quarters Lending partnerships team

    First action

    Pilot with one partner credit union.

    How to measure it

    Partner-originated HELOC lines

    Now
    –
    Target
    +50%
    By
    4 quarters

    Steps

    1. 1

      Pick partner

      One pilot.

      Lending partnerships team 1 month

    2. 2

      Build kit

      Templates.

      Product marketing 1 month

    3. 3

      Compliance

      Co-branding rules.

      Compliance 1 month

    4. 4

      Launch

      Pilot campaign.

      Lending partnerships team 1 month

    5. 5

      Measure

      Volume and cost.

      Principal Data Scientist, Marketing Measurement monthly

    6. 6

      Scale

      More partners.

      Lending partnerships team 2 quarters

    First result
    4 quarters
    Cost
    Kit costs
    Owner
    Lending partnerships team

    Smallest test

    Pilot with one credit union.

    Why it works

    Offer partner credit unions ready-made HELOC campaigns (email, landing pages, calculators) under their brand, measured with shared reporting.

    It grows HELOC volume through trusted local brands and deepens partnerships.

    Risks and how to handle them

    • Brand conflicts

      Partner approval on every asset.

    Evidence

    • Your websiteHELOC page (checked October 21, 2026): "Borrow $26K-$250K", "rates as low as 6.52% APR" (footnote: only with credit union membership, FICO 780+, CLTV under 70% and DTI under 45%), "Close in as fast as 2 days" (footnote: "In Q2 2026, 15% of funded HELOCs achieved a closing timeline of 2 days or less"), a "Lowest HELOC rates, guaranteed" $200 gift card offer, and "If your personal loan application indicates home equity, we'll show you any qualifying HELOC offers". Reviews on the page "are sourced from an internal survey" and "Customer photos may be fictitious".Source
    • HiringSenior Manager, Performance Marketing, Emerging Products (remote US, posted September 10, 2026): a "zero-to-one role with the opportunity to build Upstart's Home Equity Line of Credit (HELOC) performance marketing engine from the ground up", owning SEM, paid social, display, "creative testing, and landing page optimization" with the HELOC General Manager, against "volume, CPA, and ROI targets".Source
    • News coverageQ2 2026 results (August 4, 2026): revenue $365 million (+42%), about $4.2 billion of originations and 558,014 loans (both +50%), net income $16.5 million; conversion rate 19.7% vs 21.0% a year earlier (Upstart will stop reporting it from Q1 2027); secured products (auto and home) at a -35% contribution margin, improved from -176%. Upstart offers personal loans, auto loans, HELOCs and Cash Line.Source
  • 19

    The Growth PM is asked to unify the portfolio into "a cohesive, multi-product marketplace". Borrowers pick a product page first and may land on the wrong one.

    High impactHigh effort First result in 4 quarters Principal Product Manager

    First action

    Prototype the flow.

    How to measure it

    Funded share from guided flow

    Now
    –
    Target
    20%
    By
    4 quarters

    Steps

    1. 1

      Prototype

      Flow.

      Principal Product Manager, Growth 1 month

    2. 2

      Research

      User tests.

      Principal Product Manager, Growth 1 month

    3. 3

      Compliance

      Recommendation rules.

      Compliance 1 month

    4. 4

      Build

      Flow.

      Engineering 1 quarter

    5. 5

      Test

      Traffic share.

      Principal Product Manager, Experimentation Platform 1 quarter

    6. 6

      Scale

      Homepage entry.

      Principal Product Manager, Growth 1 quarter

    First result
    4 quarters
    Cost
    Product time
    Owner
    Principal Product Manager, Growth

    Smallest test

    Test the prototype with 20 users.

    Why it works

    Build a short guided flow (need, amount, timeline, homeownership) that recommends personal loan, HELOC, Cash Line or relief, with plain explanations, then a single rate check.

    Matching borrowers to the right product raises approval and satisfaction.

    Risks and how to handle them

    • Steering concerns

      Explain why each option is shown.

    Evidence

    • HiringPrincipal Product Manager, Growth (posted August 19, 2026): owns "the end-to-end credit conversion experience", "unifying Upstart's product portfolio into a cohesive, multi-product marketplace"; hardest problems include "helping users whose offer differs from what they requested understand their options"; "the next chapter is less about tuning individual screens and more about fundamentally rethinking how we engage users".Source
    • News coverageQ2 2026 results (August 4, 2026): revenue $365 million (+42%), about $4.2 billion of originations and 558,014 loans (both +50%), net income $16.5 million; conversion rate 19.7% vs 21.0% a year earlier (Upstart will stop reporting it from Q1 2027); secured products (auto and home) at a -35% contribution margin, improved from -176%. Upstart offers personal loans, auto loans, HELOCs and Cash Line.Source
    • Your websiteHELOC page (checked October 21, 2026): "Borrow $26K-$250K", "rates as low as 6.52% APR" (footnote: only with credit union membership, FICO 780+, CLTV under 70% and DTI under 45%), "Close in as fast as 2 days" (footnote: "In Q2 2026, 15% of funded HELOCs achieved a closing timeline of 2 days or less"), a "Lowest HELOC rates, guaranteed" $200 gift card offer, and "If your personal loan application indicates home equity, we'll show you any qualifying HELOC offers". Reviews on the page "are sourced from an internal survey" and "Customer photos may be fictitious".Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 20

    The homepage claims "33% lower rates than a traditional model" from Upstart's Annual Access to Credit results. An interactive page makes that claim explorable and linkable.

    Medium impactLow effort First result in 1 quarter Communications team

    First action

    Pick three states to feature.

    How to measure it

    Referring domains

    Now
    –
    Target
    100
    By
    2 quarters

    Steps

    1. 1

      Data

      By state.

      Principal Data Scientist, Marketing Measurement 1 month

    2. 2

      Design

      Interactive page.

      Web engineering 1 month

    3. 3

      Compliance

      Claims.

      Compliance 2 weeks

    4. 4

      Publish

      With method.

      Communications team 1 week

    5. 5

      Pitch

      Local press.

      Communications team 1 month

    6. 6

      Measure

      Links.

      SEO lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Communications team

    Smallest test

    Publish one state.

    Why it works

    Publish the results as an interactive page by state and borrower group, with the method, and pitch local press in each state.

    Local data earns local coverage and proof for the main claim.

    Risks and how to handle them

    • Data sensitivity

      Aggregate small groups.

    Evidence

    • Your websiteHomepage: a top banner "Get $200 instantly with Cash Line - Download the iOS app to get started"; "Have a mail offer code?"; "We've helped more than 4 million customers"; "33% lower rates than a traditional model" (from Upstart's Annual Access to Credit results). The affiliates page says borrowers rate Upstart "Excellent" on Trustpilot "with over 45,000+ reviews" (as of April 1, 2024).Source
    • Your websiteUpstart Macro Index page: a monthly index (1.49 on October 5, 2026) estimating "the impact of the macroeconomy on credit losses for Upstart-powered loans", with a CSV download behind a terms checkbox; the site also has an "AI Certification" page and a "What the AI" podcast.Source
  • 21

    Upstart runs a podcast on AI. Its best moments rarely reach social audiences.

    Medium impactLow effort First result in 1 quarter Art Director

    First action

    Clip the last episode.

    How to measure it

    Monthly clip views

    Now
    –
    Target
    200,000
    By
    2 quarters

    Steps

    1. 1

      Pick moments

      Two per episode.

      Art Director, Brand Social weekly

    2. 2

      Edit

      Captions.

      Art Director, Brand Social weekly

    3. 3

      Publish

      Short-form.

      Art Director, Brand Social weekly

    4. 4

      Link

      Relevant pages.

      SEO lead weekly

    5. 5

      Measure

      Views.

      Art Director, Brand Social monthly

    6. 6

      Decide

      Continue.

      Art Director, Brand Social quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Art Director, Brand Social

    Smallest test

    Post two clips.

    Why it works

    Clip two moments per episode for short-form social with captions, linking to AI certification and lending pages.

    It reuses content to support the AI-first positioning.

    Risks and how to handle them

    • Niche topic

      Choose borrower-relevant moments.

    Evidence

    • Your websiteUpstart Macro Index page: a monthly index (1.49 on October 5, 2026) estimating "the impact of the macroeconomy on credit losses for Upstart-powered loans", with a CSV download behind a terms checkbox; the site also has an "AI Certification" page and a "What the AI" podcast.Source
    • HiringArt Director, Brand Social (posted September 15, 2026), in Growth's Brand & Creative team: "culturally relevant, platform-native art direction across organic social", tracking trends and "translating them into timely, on-brand creative".Source
  • 22

    Many HELOCs fund renovations, and Upstart already runs an affiliate programme. Contractors meet homeowners at the moment they need financing.

    Medium impactMedium effort First result in 2 quarters Senior Manager

    First action

    Talk to ten contractors.

    How to measure it

    Contractor-referred rate checks

    Now
    –
    Target
    500 a month
    By
    3 quarters

    Steps

    1. 1

      Interview

      Ten contractors.

      Senior Manager, Performance Marketing, Emerging Products 1 month

    2. 2

      Design

      Referral terms.

      Senior Manager, Performance Marketing, Emerging Products 1 month

    3. 3

      Compliance

      RESPA and referral rules.

      Compliance 1 month

    4. 4

      Kit

      Calculator link and materials.

      Product marketing 1 month

    5. 5

      Pilot

      One region.

      Senior Manager, Performance Marketing, Emerging Products 1 quarter

    6. 6

      Measure

      Funded lines.

      Principal Data Scientist, Marketing Measurement monthly

    First result
    2 quarters
    Cost
    Referral fees
    Owner
    Senior Manager, Performance Marketing, Emerging Products

    Smallest test

    Pilot with five contractors.

    Why it works

    Recruit contractors and home-improvement platforms as referral partners with a co-branded calculator link and compliant materials.

    It reaches high-intent homeowners at low cost.

    Risks and how to handle them

    • Referral rules

      Get legal review before paying any partner.

    Evidence

    • Your websiteHELOC page (checked October 21, 2026): "Borrow $26K-$250K", "rates as low as 6.52% APR" (footnote: only with credit union membership, FICO 780+, CLTV under 70% and DTI under 45%), "Close in as fast as 2 days" (footnote: "In Q2 2026, 15% of funded HELOCs achieved a closing timeline of 2 days or less"), a "Lowest HELOC rates, guaranteed" $200 gift card offer, and "If your personal loan application indicates home equity, we'll show you any qualifying HELOC offers". Reviews on the page "are sourced from an internal survey" and "Customer photos may be fictitious".Source
    • Your websiteHomepage: a top banner "Get $200 instantly with Cash Line - Download the iOS app to get started"; "Have a mail offer code?"; "We've helped more than 4 million customers"; "33% lower rates than a traditional model" (from Upstart's Annual Access to Credit results). The affiliates page says borrowers rate Upstart "Excellent" on Trustpilot "with over 45,000+ reviews" (as of April 1, 2024).Source
    • HiringSenior Manager, Performance Marketing, Emerging Products (remote US, posted September 10, 2026): a "zero-to-one role with the opportunity to build Upstart's Home Equity Line of Credit (HELOC) performance marketing engine from the ground up", owning SEM, paid social, display, "creative testing, and landing page optimization" with the HELOC General Manager, against "volume, CPA, and ROI targets".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

Fill the events in this plan

These ideas are events. Talk gets registrants for them and tells you who's coming and what their company does before the day.

Plan an event (opens programmable.talk in a new tab)
ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
Website review of upstart.com More example playbooks and reviews

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. Upstart did not commission, review or endorse it, and Programmable is not affiliated with Upstart. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Upstart runs its business.

Something wrong, or do you represent Upstart? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    HELOC links and calculator, honest closing times, verified reviews, mail holdouts and geo social tests; fix the dead menu entry.

  2. Days 31 to 6012 ideas

    Offer-mismatch options, cross-product and measured lifecycle, HELOC landing pages, credit-score modules, myths series, experimentation standards, communications caps, dealer content, Android path; podcast clips and contractor pilot.

  3. Days 61 to 904 ideas

    The Macro Index as media, credit union HELOC kits, a product-matching assistant and the Access to Credit page.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value fast funding. The most cited problem: offers smaller than requested.

  • Checking a rate without a hard pull
  • High APRs for thin files
  • In their words: “check your rate”

Market

Competitive landscape

4 competitors compared: SoFi, LendingClub, Figure and Best Egg.

  • Gap to exploit: Guided product matching across loan types
  • SoFi: Prime-focused
  • LendingClub: Narrower products

Hiring signals

Upstart's hiring is about growing new products efficiently and measuring it: a zero-to-one HELOC performance marketer (ideas 1, 2, 9, 22), paid social held to geographic incrementality (idea 5), a Principal Data…

  • Senior Manager, Performance Marketing, Emerging Products: Build the HELOC engine from the ground up. Ideas 1, 9.
  • Senior Manager, Performance Marketing, Paid Social: Geo experiments toward profitability. Idea 5.
  • Director of Lifecycle Marketing: Lifecycle for every product. Ideas 7, 8.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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