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Generated Oct 21, 2026
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Zendure logo

growth playbook · Oct 21, 2026

zendure.com (opens in a new tab)

Zendure growth playbook

Diagnosis

Zendure is growing fast in plug-in storage (about 40 MWh a month to Europe, Q1 2026 revenue up about 200%) with a broad 2026 range and a loyal base that buys again.

Its EU store makes buying harder than it should be: the "Product Selection Guide" link is a 404, battery compatibility is only a warning in the menu, reviews are untranslated and about a sold-out product, the withdrawal form asks about scents, the app is rated 2.3-2.7 in its main markets, and ZenWave is missing from the EU site.

This playbook first fixes the path to the right product (finder, compatibility, reviews, speed, affiliates, return reasons), then adds ZenWave, the app rating, a savings calculator, better support, referrals, Home Assistant, country routing, installers, user stories and upgrades, and ends with Italy and Spain, a data report and a whole-home package.

Growth Score

7/10

Biggest Opportunity

Help each buyer pick the right system with confidence, then turn the loyal installed base into referrals, upgrades and subscriptions.

Biggest Risk

Anker SOLIX, EcoFlow and Marstek now sell similar balcony storage, and with only 69% willing to recommend and a low app rating, Zendure's lead depends on fixing service and the app.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Make the "Product Selection Guide" work: one finder that picks the right SolarFlow

    Redirect /pages/calculator to the existing quiz today.

    High impact First result in 1 month
  2. 2

    A battery compatibility check on every battery page and in the cart

    List last quarter's returns caused by battery mismatch.

    High impact First result in 1 month
  3. 3

    Replace "Animal rejected it" with return reasons that explain why energy systems come back

    Change the reason list today.

    Medium impact First result in 1 month

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 11Fill-ins · 5Reconsider · 3
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Zendure sells about ten product families and three batteries that each fit only some units. The footer link "Product Selection Guide" opens a 404 page showing placeholder products at "$29", while a working quiz is hidden on an old launch page. A buyer choosing between a 2400 AC+, 2400 Pro, 1600 AC+ and 800 Plus is left to compare spec sheets.

    High impactLow effort First result in 1 month Head of E commerce

    First action

    Redirect /pages/calculator to the existing quiz today.

    How to measure it

    Finder-to-order conversion

    Now
    –
    Target
    2x site average
    By
    60 days

    Steps

    1. 1

      Redirect

      Footer link to the working quiz.

      Head of E-commerce, Europe 1 hour

    2. 2

      Fix the 404

      Replace placeholder products with best-sellers and the finder.

      Head of E-commerce, Europe 1 day

    3. 3

      Map the decision

      Questions that separate each product.

      Product Marketing Manager 1 week

    4. 4

      Add compatibility

      Recommended battery per result.

      Product Marketing Manager 2 days

    5. 5

      Rebuild the quiz

      Six questions, one bundle.

      Head of E-commerce, Europe 2 weeks

    6. 6

      Link everywhere

      Menu, product pages, emails.

      Head of E-commerce, Europe 2 days

    7. 7

      Measure

      Use, conversion and returns by result.

      Data Analyst monthly

    First result
    1 month
    Cost
    Developer time
    Owner
    Head of E commerce, Europe

    Smallest test

    Fix the footer link and count quiz starts for two weeks.

    Why it works

    Move the existing quiz to /pages/calculator (or redirect the link), extend it to the questions that decide the product (balcony or roof, existing panels or inverter, single- or three-phase, daily use, budget) and end with one recommended bundle, its compatible battery and a "why this one" line. Link it from the menu, every product page and the 404 page.

    Choice overload is the main thing stopping DIY buyers, and the finder already exists; it just needs to be where people look.

    Ready to use

    ChecklistProduct finder questions

    [ ] Balcony, roof or both?
    [ ] Existing panels or inverter? Which brand?
    [ ] Single- or three-phase home?
    [ ] Daily use and evening use (kWh)
    [ ] Dynamic tariff or fixed tariff?
    [ ] Budget band
    [ ] Result: one bundle, its compatible battery, a cheaper alternative

    Risks and how to handle them

    • Wrong recommendations

      Have support review the logic against common tickets.

    • Pushing the dearest bundle

      Show a cheaper alternative on every result.

    Evidence

    • Your websiteThe footer link "Product Selection Guide" points to /pages/calculator, which returns a 404 page; that 404 page shows four placeholder products labelled "Product title $29". A working product quiz ("Customize your product: 1. Do you need to install solar panels in your home? 2. Which appliances would you like...") sits on the launch page /pages/solarflow-new-gen-evolved, which still advertises "Up to 540€ Discount".Source
    • Your websiteHomepage of the EU store (checked October 20, 2026): "The Global Pioneer of Plug-in Home Energy Management System"; the menu lists about ten product families (SolarFlow 2400 AC+, 2400 Pro, 1600 AC+, 800 Plus, 800 Pro 2, 2400 AC, Hub 2000, the Mix series, PowerHub single- and three-phase, Ace 1500, AIO) and three batteries with warnings: "AB3000L Battery ⚠️ Compatibility: SolarFlow 2400 Pro / SolarFlow 2400 AC+ only", "AB3000X Battery Only compatible with the SolarFlow 2400 AC", AB2000L "Only compatible with the SolarFlow 1600 AC+ / Solar Flow Hyper 2000 / SolarFlow Hub 2000 / SolarFlow 800 / ACE 1500". It promises "Lifetime support", "FREE shipping" and a "30-day money-back guarantee".Source
    • Your website"Hear from our users" on the English EU homepage shows reviews in German, French and Spanish without translation; one reviewer writes "As this is DIY, content has to be super clear for the non-pros". Most of the press quotes praise the Hyper 2000, whose product page had both variants sold out on October 20, 2026, while the menu leads with the 2400 AC+ and 2400 Pro.Source
  • 02

    The menu warns that the AB3000L fits only the 2400 Pro and 2400 AC+, the AB3000X only the 2400 AC, and the AB2000L only older units. Owners adding storage, the customers who already trust the brand, can easily order the wrong battery, and a non-quality return of a large system can cost €150-250 in shipping.

    High impactLow effort First result in 1 month Product Marketing Manager

    First action

    List last quarter's returns caused by battery mismatch.

    How to measure it

    Mismatch returns

    Now
    –
    Target
    -50%
    By
    90 days

    Steps

    1. 1

      Count

      Mismatch returns and tickets.

      Head of Customer Service 1 week

    2. 2

      Build the selector

      Unit to battery table.

      Head of E-commerce, Europe 1 week

    3. 3

      Cart warning

      Block or warn on mismatches.

      Head of E-commerce, Europe 1 week

    4. 4

      App link

      Battery page for the registered unit.

      App Product Manager 1 month

    5. 5

      Update copy

      Plain compatibility line on each page.

      Product Marketing Manager 2 days

    6. 6

      Measure

      Returns and battery sales.

      Data Analyst monthly

    First result
    1 month
    Cost
    Developer time
    Owner
    Product Marketing Manager

    Smallest test

    Add the selector to the AB3000L page.

    Why it works

    Add a "Which unit do you have?" selector on each battery page that shows the right battery, a cart warning when a battery and unit do not match, and an app link that opens the right battery for the owner's registered device.

    Fewer wrong orders means fewer costly returns and happier repeat buyers, who are 60% of customers by year two.

    Risks and how to handle them

    • Edge cases with older units

      Let support confirm unusual setups.

    Evidence

    • Your websiteHomepage of the EU store (checked October 20, 2026): "The Global Pioneer of Plug-in Home Energy Management System"; the menu lists about ten product families (SolarFlow 2400 AC+, 2400 Pro, 1600 AC+, 800 Plus, 800 Pro 2, 2400 AC, Hub 2000, the Mix series, PowerHub single- and three-phase, Ace 1500, AIO) and three batteries with warnings: "AB3000L Battery ⚠️ Compatibility: SolarFlow 2400 Pro / SolarFlow 2400 AC+ only", "AB3000X Battery Only compatible with the SolarFlow 2400 AC", AB2000L "Only compatible with the SolarFlow 1600 AC+ / Solar Flow Hyper 2000 / SolarFlow Hub 2000 / SolarFlow 800 / ACE 1500". It promises "Lifetime support", "FREE shipping" and a "30-day money-back guarantee".Source
    • Your websiteThe order withdrawal form on every page offers generic reasons such as "Animal rejected it", "The scent was not what I expected", "Wrong size / fit" and "I didn't mean to order a subscription", and none specific to energy systems; it warns that for non-quality returns of large systems the return shipping "may range from approximately €150–€250".Source
    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source
  • 03

    Zendure's withdrawal form offers reasons from a generic shop template ("Animal rejected it", "The scent was not what I expected"), so every return says little about what went wrong. For a DIY energy product the real reasons are likely compatibility, installation, app or landlord problems, which the product, app and finder teams need to know.

    Medium impactLow effort First result in 1 month Head of Customer Service

    First action

    Change the reason list today.

    How to measure it

    Withdrawals cancelled after a call

    Now
    –
    Target
    20%
    By
    90 days

    Steps

    1. 1

      Rewrite reasons

      Energy-specific list.

      Head of Customer Service 1 day

    2. 2

      Add a call offer

      "Talk to us first" before submitting.

      Head of Customer Service 1 day

    3. 3

      Route

      Calls to trained agents.

      Head of Customer Service 1 week

    4. 4

      Report

      Reasons by product monthly.

      Data Analyst monthly

    5. 5

      Feed back

      To product, app and finder.

      Product Marketing Manager monthly

    6. 6

      Measure

      Saved returns and cost.

      Head of Customer Service monthly

    First result
    1 month
    Cost
    $0
    Owner
    Head of Customer Service

    Smallest test

    Change the reasons and read the first 50 answers.

    Why it works

    Rewrite the reasons: not compatible with my panels or inverter, too hard to install, app or connection problems, savings lower than expected, landlord or building rules, wrong battery, bought the wrong model, delivery damage. Report them monthly by product and offer a support call before a return is confirmed.

    Good return data steers product pages and the finder, and a support call can save a sale worth hundreds of euros.

    Risks and how to handle them

    • Legal withdrawal rights

      The call is optional and never delays the withdrawal.

    Evidence

    • Your websiteThe order withdrawal form on every page offers generic reasons such as "Animal rejected it", "The scent was not what I expected", "Wrong size / fit" and "I didn't mean to order a subscription", and none specific to energy systems; it warns that for non-quality returns of large systems the return shipping "may range from approximately €150–€250".Source
    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source
    • Your website"Hear from our users" on the English EU homepage shows reviews in German, French and Spanish without translation; one reviewer writes "As this is DIY, content has to be super clear for the non-pros". Most of the press quotes praise the Hyper 2000, whose product page had both variants sold out on October 20, 2026, while the menu leads with the 2400 AC+ and 2400 Pro.Source
  • 04

    The affiliate page says "upto 10%" at the top, "Up to 5% commission on each sale" in the details and "up to 10%" again in the steps. Creators comparing programmes see the confusion first. Zendure's YouTube review page shows that German creators already make long reviews of its products.

    Medium impactLow effort First result in 1 quarter Partnerships Manager

    First action

    Correct the page to one rate today.

    How to measure it

    Affiliate revenue

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Agree the rate

      Tiers by product line.

      Partnerships Manager 1 day

    2. 2

      Fix the page

      One table.

      Head of E-commerce, Europe 1 hour

    3. 3

      Asset pack

      2026 products photos and specs.

      Head of Marketing, Europe 1 week

    4. 4

      Invite creators

      From the review page and HA blogs.

      Partnerships Manager 2 weeks

    5. 5

      Review units

      Loan programme.

      Partnerships Manager 1 month

    6. 6

      Measure

      Revenue by partner.

      Partnerships Manager monthly

    First result
    1 quarter
    Cost
    Commissions
    Owner
    Partnerships Manager

    Smallest test

    Fix the rate and email five creators.

    Why it works

    Publish one rate table (by product line, with any bonus tiers), add creator assets for the 2026 products, and invite the creators on the review page, and Home Assistant bloggers, to the programme with early review units.

    Clear terms recruit better partners, and energy creators reach buyers at the comparison stage.

    Risks and how to handle them

    • Paying for sales that would happen anyway

      Track new vs returning customers.

    Evidence

    • Your websiteThe "Become a Partner" page shows the SolarFlow 800 Pro, SolarFlow 800, Hyper 2000 and ZEN+ and a brochure, none of the 2026 products, and partner sales go to [email protected]. The affiliate page (Impact and AWIN, 30-day cookie) says "upto 10% commission" in the headline, "Up to 5% commission on each sale" in the details and "up to 10% commission" in the steps.Source
    • Your websiteThe "Youtube Review" page has tabs for AIO 2400, SolarFlow, SuperBase V and SuperBase Pro, mostly German creator videos of older products; the SuperBase Pro 2000 is sold out. Only two user stories are published, both dated August 21, 2025. The blog has 30 posts, the newest from April 27, 2026. Zendure's YouTube channel has 7,930 subscribers, 283 videos and 7.9 million views.Source
    • GitHubZendure's official Home Assistant integration (Zendure-HA) has 431 stars, 101 forks and 75 open issues and was updated October 19, 2026; Zendure also publishes an MQTT device-data repository (129 stars) and zenSDK for local control.Source
  • 05

    The English EU homepage shows reviews in German, French and Spanish without translation, and its press quotes mostly praise the Hyper 2000, which is sold out, while the menu leads with the 2400 AC+ and 2400 Pro. Shoppers see proof for a product they cannot buy, in a language they may not read.

    Medium impactLow effort First result in 2 weeks Head of Marketing

    First action

    Pick eight recent reviews of the 2400 series.

    How to measure it

    Homepage-to-product click rate

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Select reviews

      Current products only.

      Head of Marketing, Europe 2 days

    2. 2

      Translate

      English with original link.

      Head of Marketing, Europe 2 days

    3. 3

      Rebuild block

      From the review app, not hard-coded.

      Head of E-commerce, Europe 2 days

    4. 4

      Country versions

      Local reviews per store.

      Head of Marketing, Europe 2 weeks

    5. 5

      Press quotes

      New quotes on 2026 products.

      Head of Marketing, Europe 1 month

    6. 6

      Measure

      Clicks and conversion.

      Data Analyst monthly

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Head of Marketing, Europe

    Smallest test

    Swap the four oldest quotes for 2400 AC+ reviews.

    Why it works

    Replace the block with reviews of the 2400 AC+, 2400 Pro, 1600 AC+ and 800 Plus from Judge.me, translated into English with the original available, and show local-language reviews on each country store. Keep Hyper 2000 quotes on its own page as heritage.

    Proof works when it matches the product and the reader.

    Risks and how to handle them

    • Few reviews of new products yet

      Ask recent buyers by email.

    Evidence

    • Your website"Hear from our users" on the English EU homepage shows reviews in German, French and Spanish without translation; one reviewer writes "As this is DIY, content has to be super clear for the non-pros". Most of the press quotes praise the Hyper 2000, whose product page had both variants sold out on October 20, 2026, while the menu leads with the 2400 AC+ and 2400 Pro.Source
    • News coverageZendure launched the SolarFlow 2400 Pro, 2400 AC+ and 1600 AC+ for Europe with pre-sales from February 10, 2026, with market-specific prices for Germany, France and the Netherlands. On zendure.com the 2400 AC+ starts at €839 and €4,134 with five AB3000L batteries (16.8 kWh); the 800 Plus is €539 and the 4000 Mix AC+ €2,399.Source
    • Your websiteThe country selector links to separate stores: zendure.de, zendure.fr, zendure.nl, zendure.co.uk, at.zendure.com, be.zendure.com, pl.zendure.com and zendure.ch. zendure.com is in English (lang="en") and has no hreflang tags pointing to them. Its sitemap includes Italian and Spanish "SolarFlow warm-up" pages (/pages/solarflow-warm-up-it, -es), but there is no Italian or Spanish store in the selector.Source
  • 06

    Real Chrome visitors to zendure.com fail Core Web Vitals on loading by a few milliseconds (2.51 s against 2.5 s), and in Google's phone lab test the hero image takes 7.3 s. Render-blocking files cost about 1.2 s, and buttons without names and small touch targets make the page harder to use on a phone.

    Medium impactMedium effort First result in 1 month Head of E commerce

    First action

    Preload the phone hero image.

    How to measure it

    75th percentile LCP

    Now
    –
    Target
    Under 2.0 s
    By
    60 days

    Steps

    1. 1

      Baseline

      Field data and phone conversion.

      Data Analyst 1 day

    2. 2

      Preload hero

      Phone-size image.

      Head of E-commerce, Europe 1 day

    3. 3

      Defer scripts

      Consent and analytics after load.

      Head of E-commerce, Europe 1 week

    4. 4

      Simplify slider

      One image on phones.

      Head of E-commerce, Europe 2 days

    5. 5

      Fix accessibility

      Names, contrast, touch targets.

      Head of E-commerce, Europe 1 week

    6. 6

      Re-check

      Chrome field data after 28 days.

      Data Analyst 1 month

    First result
    1 month
    Cost
    Developer time
    Owner
    Head of E commerce, Europe

    Smallest test

    Preload the hero image and re-run the test.

    Why it works

    Preload the first hero image at phone size, defer non-critical scripts and CSS, keep the slider to one image on phones, and fix button names, contrast and touch targets. Re-check the field data after 28 days.

    A small improvement moves the store from failing to passing for real visitors, and every DIY buyer starts on a phone at some point.

    Risks and how to handle them

    • Consent tool must load first

      Keep it, but load its UI after the hero.

    Evidence

    • PageSpeed testGoogle PageSpeed test of zendure.com on a phone (October 20, 2026): performance 56/100 (desktop 76); the main content (the mobile hero slider image) takes 7.3 s in the lab against a 2.5 s target, and real Chrome visitors fail Core Web Vitals on loading (75th percentile 2.51 s, just over the 2.5 s limit). Biggest fixes: render-blocking requests (about 1.2 s), image delivery (0.5 s), unused CSS (0.4 s); 3.3 MB, 234 requests, 3,757 page elements; buttons without accessible names, low contrast and small touch targets.Source

This quarter 10

The core plays for the next three months.

  • 07

    Zendure's CEO describes ZenWave as a monthly subscription where "our AI buys power when it's cheap", and zendure.de promotes it, but zendure.com never mentions it. Its dynamic-tariff page explains Nord Pool and Rabot Energy pricing without any way to sign up. A subscription is recurring revenue and a reason to choose Zendure over hardware rivals.

    High impactMedium effort First result in 1 quarter Product Marketing Manager

    First action

    Add a ZenWave waiting list to the dynamic-tariff page.

    How to measure it

    ZenWave sign-ups from the EU store

    Now
    –
    Target
    2,000
    By
    2 quarters

    Steps

    1. 1

      Check availability

      By country.

      Product Marketing Manager 1 week

    2. 2

      Build the page

      Savings example and compatibility.

      Product Marketing Manager 2 weeks

    3. 3

      Waiting list

      Countries not yet live.

      CRM Manager 1 week

    4. 4

      Cart offer

      After a SolarFlow is added.

      Head of E-commerce, Europe 2 weeks

    5. 5

      App prompt

      After first week of use.

      App Product Manager 1 month

    6. 6

      Measure

      Sign-ups and hardware conversion.

      Data Analyst monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Product Marketing Manager

    Smallest test

    Put the waiting list live and count sign-ups for a month.

    Why it works

    Add ZenWave to the EU store wherever it is available: a page with a savings example per country, a "works with your SolarFlow" check, and a sign-up or waiting list for countries where it has not launched. Offer it in the cart and in the app after setup.

    A tariff that makes the battery pay back faster sells the hardware, and the subscription keeps customers for years.

    Risks and how to handle them

    • Savings claims

      Show the method and ranges, not a single number.

    Evidence

    • Your websitezendure.de promotes "ZenWave™", Zendure's dynamic electricity tariff (/zenwave-dynamischer-stromtarif); zendure.com never mentions it. Its /pages/zendure-tou page explains dynamic tariffs and says the Zendure app uses "Nord Pool day-ahead wholesale pricing and Rabot Energy real-time retail pricing".Source
    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source
    • Your websiteThe country selector links to separate stores: zendure.de, zendure.fr, zendure.nl, zendure.co.uk, at.zendure.com, be.zendure.com, pl.zendure.com and zendure.ch. zendure.com is in English (lang="en") and has no hreflang tags pointing to them. Its sitemap includes Italian and Spanish "SolarFlow warm-up" pages (/pages/solarflow-warm-up-it, -es), but there is no Italian or Spanish store in the selector.Source
  • 08

    Every Zendure system is run from the app, and the free PowerHub offer is even claimed in it, yet the app is rated 2.6 in Germany (324 ratings) and 2.3 in France (111). Prospects check app ratings before buying a smart energy system, and the CEO says only 69% would recommend Zendure.

    High impactHigh effort First result in 2 quarters App Product Manager

    First action

    Group the last 200 German reviews by problem.

    How to measure it

    App Store rating (DE)

    Now
    –
    Target
    4.0
    By
    3 quarters

    Steps

    1. 1

      Group complaints

      Reviews and tickets.

      App Product Manager 2 weeks

    2. 2

      Fix top five

      Prioritised roadmap.

      App Product Manager 1 quarter

    3. 3

      Release notes

      Say what was fixed.

      App Product Manager per release

    4. 4

      Ask at good moments

      Rating prompt after savings.

      App Product Manager 1 month

    5. 5

      Reply to reviews

      German, French, Dutch.

      Head of Customer Service weekly

    6. 6

      Measure

      Rating and recommendation score.

      Data Analyst monthly

    First result
    2 quarters
    Cost
    Product time
    Owner
    App Product Manager

    Smallest test

    Reply to the 50 most recent low reviews.

    Why it works

    Group the last 500 reviews and support tickets into the top five problems, fix them in public release notes, and add an in-app rating request only after a good moment (first full day of self-powered evening, first month's savings summary). Reply to every low review with the fix.

    App ratings appear in search results and app stores; a 4-star app removes a reason not to buy.

    Risks and how to handle them

    • Asking too early

      Only after a positive event, at most twice a year.

    Evidence

    • App storesThe Zendure app (version 7.1.1, updated October 19, 2026) is rated 2.6 from 324 ratings in Germany, 2.3 from 111 in France, 2.7 from 29 in the Netherlands and 3.0 from 22 in the US App Store.Source
    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source
    • Your websiteHomepage banner "Elite 1000 Pioneer Program | Claim Your Free PowerHub"; the terms page is headed "Elite 1000 Pionner Program" and says the campaign "is strictly reserved for retail individual customers located in Germany, France, and the Netherlands", requires buying two SolarFlow 4000 Mix Pro or 4000 Mix AC+ units, and is claimed by uploading the invoice and serial numbers in the Zendure App.Source
  • 09

    Zendure's products range from €539 to over €4,000, and the right battery size depends on use, tariff and local rules such as Germany's 800 W limit. Buyers want to know when the system pays back before they spend that much.

    High impactMedium effort First result in 1 quarter Product Marketing Manager

    First action

    Agree the calculation method with the product team.

    How to measure it

    Calculator-to-order rate

    Now
    –
    Target
    8%
    By
    2 quarters

    Steps

    1. 1

      Method

      Assumptions per country.

      Product Marketing Manager 2 weeks

    2. 2

      Data

      Tariffs and limits.

      Data Analyst 2 weeks

    3. 3

      Build

      Calculator page.

      Head of E-commerce, Europe 1 month

    4. 4

      Connect

      With the finder and cart.

      Head of E-commerce, Europe 2 weeks

    5. 5

      Email results

      Into a nurture series.

      CRM Manager 2 weeks

    6. 6

      Validate

      Against app data from real homes.

      Data Analyst quarterly

    First result
    1 quarter
    Cost
    Developer time
    Owner
    Product Marketing Manager

    Smallest test

    Publish a simple table of payback for three German households.

    Why it works

    Build a calculator with country presets (tariff, feed-in, power limit), the household's use and the bundle from the finder, showing self-consumption, yearly savings and payback with and without a dynamic tariff. Let users email the result to themselves.

    A clear payback number makes the bigger bundle easier to justify and gives the CRM team a warm lead.

    Risks and how to handle them

    • Over-promising

      Show conservative ranges and the assumptions.

    Evidence

    • News coverageZendure launched the SolarFlow 2400 Pro, 2400 AC+ and 1600 AC+ for Europe with pre-sales from February 10, 2026, with market-specific prices for Germany, France and the Netherlands. On zendure.com the 2400 AC+ starts at €839 and €4,134 with five AB3000L batteries (16.8 kWh); the 800 Plus is €539 and the 4000 Mix AC+ €2,399.Source
    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source
    • Your websitezendure.de promotes "ZenWave™", Zendure's dynamic electricity tariff (/zenwave-dynamischer-stromtarif); zendure.com never mentions it. Its /pages/zendure-tou page explains dynamic tariffs and says the Zendure app uses "Nord Pool day-ahead wholesale pricing and Rabot Energy real-time retail pricing".Source
  • 10

    The CEO names customer service as a weak point and says Zendure is investing in AI support and faster human answers. Zendure systems are registered in the app, so support could see the model, batteries and firmware before the first reply.

    High impactMedium effort First result in 1 quarter Head of Customer Service

    First action

    Measure today's first-reply time by country.

    How to measure it

    Median first reply

    Now
    –
    Target
    Under 4 hours
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Reply times and satisfaction.

      Head of Customer Service 1 week

    2. 2

      Connect data

      Device info in tickets.

      App Product Manager 1 month

    3. 3

      Train the assistant

      Manuals and compatibility.

      Head of Customer Service 1 month

    4. 4

      Handover

      Context passed to agents.

      Head of Customer Service 2 weeks

    5. 5

      Publish targets

      On the support page.

      Head of Customer Service 1 week

    6. 6

      Measure

      Satisfaction after each ticket.

      Data Analyst monthly

    First result
    1 quarter
    Cost
    Support tooling
    Owner
    Head of Customer Service

    Smallest test

    Add the device model to every ticket form.

    Why it works

    Connect the help desk to the app registration (with consent), let the AI assistant answer from the product's own manuals and compatibility table, hand over to a human with the context, and publish a target first-reply time by country.

    Faster, specific answers lift the recommendation score, which drives referrals and the 60% repurchase rate.

    Risks and how to handle them

    • Privacy

      Ask consent before sharing device data with support.

    Evidence

    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source
    • App storesThe Zendure app (version 7.1.1, updated October 19, 2026) is rated 2.6 from 324 ratings in Germany, 2.3 from 111 in France, 2.7 from 29 in the Netherlands and 3.0 from 22 in the US App Store.Source
    • Your websiteHomepage of the EU store (checked October 20, 2026): "The Global Pioneer of Plug-in Home Energy Management System"; the menu lists about ten product families (SolarFlow 2400 AC+, 2400 Pro, 1600 AC+, 800 Plus, 800 Pro 2, 2400 AC, Hub 2000, the Mix series, PowerHub single- and three-phase, Ace 1500, AIO) and three batteries with warnings: "AB3000L Battery ⚠️ Compatibility: SolarFlow 2400 Pro / SolarFlow 2400 AC+ only", "AB3000X Battery Only compatible with the SolarFlow 2400 AC", AB2000L "Only compatible with the SolarFlow 1600 AC+ / Solar Flow Hyper 2000 / SolarFlow Hub 2000 / SolarFlow 800 / ACE 1500". It promises "Lifetime support", "FREE shipping" and a "30-day money-back guarantee".Source
  • 11

    Zendure's customers come back (35% repurchase in year one, 60% by year two) and 69% say they would recommend it, but the site has no customer referral programme, only affiliate links for creators. Balcony solar spreads street by street, as neighbours see panels and ask.

    High impactMedium effort First result in 1 quarter CRM Manager

    First action

    Choose the reward and its cost per referral.

    How to measure it

    Share of orders from referrals

    Now
    –
    Target
    10%
    By
    3 quarters

    Steps

    1. 1

      Design reward

      Both sides benefit.

      CRM Manager 2 weeks

    2. 2

      Build in app

      Referral link and tracking.

      App Product Manager 1 month

    3. 3

      Trigger

      After savings summaries.

      CRM Manager 2 weeks

    4. 4

      Print card

      For balconies and doors.

      Head of Marketing, Europe 2 weeks

    5. 5

      Pay rewards

      Within 30 days of delivery.

      CRM Manager ongoing

    6. 6

      Measure

      Referred orders and cost.

      Data Analyst monthly

    First result
    1 quarter
    Cost
    Reward costs
    Owner
    CRM Manager

    Smallest test

    Email 1,000 happy customers a referral code.

    Why it works

    Add a referral link in the app with a reward for both sides (a battery discount or a smart plug), triggered after a monthly savings summary, plus a printable "Ask me about my balcony power" card.

    Neighbours trust a working system they can see, and the app knows the best moment to ask.

    Risks and how to handle them

    • Fraud

      Pay only after the return window.

    Evidence

    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source
    • Your websiteThe "Become a Partner" page shows the SolarFlow 800 Pro, SolarFlow 800, Hyper 2000 and ZEN+ and a brochure, none of the 2026 products, and partner sales go to [email protected]. The affiliate page (Impact and AWIN, 30-day cookie) says "upto 10% commission" in the headline, "Up to 5% commission on each sale" in the details and "up to 10% commission" in the steps.Source
    • App storesThe Zendure app (version 7.1.1, updated October 19, 2026) is rated 2.6 from 324 ratings in Germany, 2.3 from 111 in France, 2.7 from 29 in the Netherlands and 3.0 from 22 in the US App Store.Source
  • 12

    Zendure's official Home Assistant integration has 431 stars, 101 forks and 75 open issues, and Zendure publishes MQTT data and a local-control SDK. Smart-home enthusiasts are the early adopters who write reviews and forum answers, but the store never mentions Home Assistant or local control.

    Medium impactMedium effort First result in 1 quarter Community Manager

    First action

    Triage the 75 open issues and close what is fixed.

    How to measure it

    Orders mentioning Home Assistant

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Triage issues

      Close, label, prioritise.

      Community Manager 2 weeks

    2. 2

      Write the page

      Guides and supported devices.

      Community Manager 2 weeks

    3. 3

      Product mentions

      On 2400 and PowerHub pages.

      Head of E-commerce, Europe 1 week

    4. 4

      Feature users

      Community dashboards.

      Community Manager monthly

    5. 5

      Forum presence

      Answer in HA and German forums.

      Community Manager weekly

    6. 6

      Measure

      Traffic and orders.

      Data Analyst monthly

    First result
    1 quarter
    Cost
    Community manager time
    Owner
    Community Manager

    Smallest test

    Publish a one-page Home Assistant guide.

    Why it works

    Add a "Works with Home Assistant" page with setup guides, supported devices and local-control details, assign a community manager to triage the open issues, and feature community dashboards. Mention it on the 2400 and PowerHub pages.

    Being the most open plug-in battery is a real difference, and these users influence what everyone else buys.

    Risks and how to handle them

    • Support load from tinkerers

      Keep a clear "community supported" label.

    Evidence

    • GitHubZendure's official Home Assistant integration (Zendure-HA) has 431 stars, 101 forks and 75 open issues and was updated October 19, 2026; Zendure also publishes an MQTT device-data repository (129 stars) and zenSDK for local control.Source
    • Competitor researchRivals' own homepages: Anker SOLIX EU ("renewable energy solutions. Shop portable power stations, solar generators, panels"), EcoFlow ("Power Stations, Solar generators & Solar Panels" for "home, camping & off-grid living") and Marstek ("Residential & Balcony Energy Storage System").Source
    • Your websiteThe PowerHub is described as "The central hub that connects solar, storage, EV charging, heat pumps, smart devices and home circuits", in single- and three-phase versions; the 4000 Mix series moves Zendure beyond the balcony into whole-home storage, while the brand's promise is plug-in DIY.Source
  • 13

    Zendure runs separate stores for Germany, France, the Netherlands, the UK, Austria, Belgium, Poland and Switzerland, but zendure.com has no hreflang tags linking them. Search engines can show the English EU store to a German searcher, who then sees the wrong prices, promotions and language.

    High impactLow effort First result in 1 month SEO Manager

    First action

    Map the top 50 pages to their country equivalents.

    How to measure it

    Wrong-country sessions

    Now
    –
    Target
    -50%
    By
    2 quarters

    Steps

    1. 1

      Map pages

      Top 50 across stores.

      SEO Manager 2 weeks

    2. 2

      Add tags

      hreflang and x-default.

      SEO Manager 1 week

    3. 3

      Country banner

      Suggest the right store.

      Head of E-commerce, Europe 1 week

    4. 4

      Check indexing

      Search Console per country.

      SEO Manager 1 month

    5. 5

      Extend

      All products and guides.

      SEO Manager 1 quarter

    6. 6

      Measure

      Sessions by country and store.

      Data Analyst monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    SEO Manager

    Smallest test

    Tag the homepage and the three best-selling products.

    Why it works

    Add hreflang between zendure.com and every country store for matching pages, set zendure.com as the default for other EU countries, and show a "You're in France - go to zendure.fr?" banner based on location.

    The right store converts better and keeps country-only promotions like the free PowerHub with the people who can claim them.

    Risks and how to handle them

    • Product names differ by store

      Map by product ID, not URL.

    Evidence

    • Your websiteThe country selector links to separate stores: zendure.de, zendure.fr, zendure.nl, zendure.co.uk, at.zendure.com, be.zendure.com, pl.zendure.com and zendure.ch. zendure.com is in English (lang="en") and has no hreflang tags pointing to them. Its sitemap includes Italian and Spanish "SolarFlow warm-up" pages (/pages/solarflow-warm-up-it, -es), but there is no Italian or Spanish store in the selector.Source
    • Your websiteHomepage banner "Elite 1000 Pioneer Program | Claim Your Free PowerHub"; the terms page is headed "Elite 1000 Pionner Program" and says the campaign "is strictly reserved for retail individual customers located in Germany, France, and the Netherlands", requires buying two SolarFlow 4000 Mix Pro or 4000 Mix AC+ units, and is claimed by uploading the invoice and serial numbers in the Zendure App.Source
  • 14

    The "Become a Partner" page still shows the SolarFlow 800, 800 Pro, Hyper 2000 and ZEN+, and partner enquiries go to one email address. Meanwhile the 4000 Mix and the PowerHub (which "connects solar, storage, EV charging, heat pumps... and home circuits") take Zendure beyond what most people install themselves.

    High impactMedium effort First result in 2 quarters Partnerships Manager

    First action

    Replace the products on the partner page.

    How to measure it

    Certified installers

    Now
    –
    Target
    300
    By
    3 quarters

    Steps

    1. 1

      Update the page

      2026 range and paths.

      Partnerships Manager 1 week

    2. 2

      Application form

      Retail, installer, electrician.

      Head of E-commerce, Europe 1 week

    3. 3

      Training

      Online certification.

      Partnerships Manager 1 quarter

    4. 4

      Installer map

      On PowerHub and Mix pages.

      Head of E-commerce, Europe 1 month

    5. 5

      Lead sharing

      Route buyers to installers.

      Partnerships Manager ongoing

    6. 6

      Measure

      Partner sales and installs.

      Data Analyst monthly

    First result
    2 quarters
    Cost
    Training costs
    Owner
    Partnerships Manager

    Smallest test

    Recruit ten electricians in one German city.

    Why it works

    Rebuild the page around the 2026 range with separate paths for retailers, installers and electricians; add an application form, a certified-installer training and a "find an installer" map for PowerHub and Mix buyers.

    Installers sell bigger systems and handle the jobs DIY buyers will not do, which protects the brand when the product moves into the home's wiring.

    Risks and how to handle them

    • Channel conflict with online prices

      Give installers service income, not price undercutting.

    Evidence

    • Your websiteThe "Become a Partner" page shows the SolarFlow 800 Pro, SolarFlow 800, Hyper 2000 and ZEN+ and a brochure, none of the 2026 products, and partner sales go to [email protected]. The affiliate page (Impact and AWIN, 30-day cookie) says "upto 10% commission" in the headline, "Up to 5% commission on each sale" in the details and "up to 10% commission" in the steps.Source
    • Your websiteThe PowerHub is described as "The central hub that connects solar, storage, EV charging, heat pumps, smart devices and home circuits", in single- and three-phase versions; the 4000 Mix series moves Zendure beyond the balcony into whole-home storage, while the brand's promise is plug-in DIY.Source
    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source
  • 15

    Only two user stories are published, both from August 2025, and the YouTube review page focuses on older products. Zendure's app holds measured self-consumption and savings for thousands of homes.

    High impactMedium effort First result in 1 quarter Head of Marketing

    First action

    Ask 50 high-use owners for their story.

    How to measure it

    Published user stories

    Now
    –
    Target
    24 in 2 quarters
    By
    2 quarters

    Steps

    1. 1

      Invite owners

      In-app and email.

      CRM Manager 2 weeks

    2. 2

      Template

      System, home, data, quote.

      Head of Marketing, Europe 1 week

    3. 3

      Verify data

      From the app with consent.

      Data Analyst per story

    4. 4

      Publish

      Two a month per country.

      Head of Marketing, Europe monthly

    5. 5

      Reuse

      Product pages and ads.

      Head of Marketing, Europe monthly

    6. 6

      Measure

      Conversion on pages with stories.

      Data Analyst monthly

    First result
    1 quarter
    Cost
    Small thank-you gifts
    Owner
    Head of Marketing, Europe

    Smallest test

    Publish one 2400 AC+ story with app data.

    Why it works

    Invite owners (with consent) to share a story with their own app data: system, home, months of use, kWh stored and money saved. Publish two a month per main country and use them on product pages and in ads.

    Measured results from a real home are the strongest proof for a buyer asking "will this work for me?"

    Risks and how to handle them

    • Unrepresentative results

      Show the home's situation and a range.

    Evidence

    • Your websiteThe "Youtube Review" page has tabs for AIO 2400, SolarFlow, SuperBase V and SuperBase Pro, mostly German creator videos of older products; the SuperBase Pro 2000 is sold out. Only two user stories are published, both dated August 21, 2025. The blog has 30 posts, the newest from April 27, 2026. Zendure's YouTube channel has 7,930 subscribers, 283 videos and 7.9 million views.Source
    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source
    • Your website"Hear from our users" on the English EU homepage shows reviews in German, French and Spanish without translation; one reviewer writes "As this is DIY, content has to be super clear for the non-pros". Most of the press quotes praise the Hyper 2000, whose product page had both variants sold out on October 20, 2026, while the menu leads with the 2400 AC+ and 2400 Pro.Source
  • 16

    Zendure's customers buy again (60% by year two), and reviewers already combine new units with their Hyper 2000. The Hyper 2000 is sold out and the AB2000L battery fits only older units, so these owners need to know what to buy next.

    High impactMedium effort First result in 1 quarter CRM Manager

    First action

    Count active owners by older model.

    How to measure it

    Upgrade revenue

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Count owners

      By model and battery.

      Data Analyst 1 week

    2. 2

      Map upgrades

      What works with each.

      Product Marketing Manager 2 weeks

    3. 3

      Set offers

      Loyalty prices.

      CRM Manager 1 week

    4. 4

      Build in app

      Personal upgrade card.

      App Product Manager 1 month

    5. 5

      Email

      Segmented by model.

      CRM Manager 2 weeks

    6. 6

      Measure

      Upgrades and returns.

      Data Analyst monthly

    First result
    1 quarter
    Cost
    Discount cost
    Owner
    CRM Manager

    Smallest test

    Email Hyper 2000 owners one upgrade offer.

    Why it works

    Use app data to show each owner of an older system the upgrades that fit (more storage, a 2400 unit, a PowerHub), with a loyalty price and a compatibility guarantee. Send it by email and in the app.

    The installed base is the cheapest customer to sell to, and a clear path avoids wrong purchases.

    Risks and how to handle them

    • Owners feel their system is obsolete

      Lead with "add to it", not "replace it".

    Evidence

    • Your website"Hear from our users" on the English EU homepage shows reviews in German, French and Spanish without translation; one reviewer writes "As this is DIY, content has to be super clear for the non-pros". Most of the press quotes praise the Hyper 2000, whose product page had both variants sold out on October 20, 2026, while the menu leads with the 2400 AC+ and 2400 Pro.Source
    • Your websiteHomepage of the EU store (checked October 20, 2026): "The Global Pioneer of Plug-in Home Energy Management System"; the menu lists about ten product families (SolarFlow 2400 AC+, 2400 Pro, 1600 AC+, 800 Plus, 800 Pro 2, 2400 AC, Hub 2000, the Mix series, PowerHub single- and three-phase, Ace 1500, AIO) and three batteries with warnings: "AB3000L Battery ⚠️ Compatibility: SolarFlow 2400 Pro / SolarFlow 2400 AC+ only", "AB3000X Battery Only compatible with the SolarFlow 2400 AC", AB2000L "Only compatible with the SolarFlow 1600 AC+ / Solar Flow Hyper 2000 / SolarFlow Hub 2000 / SolarFlow 800 / ACE 1500". It promises "Lifetime support", "FREE shipping" and a "30-day money-back guarantee".Source
    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    zendure.com has Italian and Spanish "SolarFlow warm-up" pages and Spanish-speaking customers among its reviews, but there is no Italian or Spanish store in the country selector, while sunny Southern Europe has more solar per panel than Germany.

    High impactHigh effort First result in 4 quarters CEO

    First action

    Check orders already shipped from zendure.com to Italy and Spain.

    How to measure it

    Italy and Spain revenue

    Now
    –
    Target
    10% of EU
    By
    4 quarters

    Steps

    1. 1

      Size demand

      Orders and traffic today.

      Data Analyst 2 weeks

    2. 2

      Check rules

      Grid connection and registration.

      CEO 1 month

    3. 3

      Localise

      Store, support and calculator.

      Head of E-commerce, Europe 1 quarter

    4. 4

      Recruit creators

      Italian and Spanish.

      Partnerships Manager 1 quarter

    5. 5

      Launch

      One country first.

      Head of Marketing, Europe 1 quarter

    6. 6

      Decide

      Expand or adjust.

      CEO 1 month

    First result
    4 quarters
    Cost
    Market entry budget
    Owner
    CEO

    Smallest test

    Run localised ads to the Italian page for a month.

    Why it works

    Check the rules for plug-in solar and batteries in Italy and Spain, then open localised stores with prices, delivery, support in the language, a local savings calculator and local creators. Start with the products that fit local rules.

    Zendure leads in Germany, France and the Netherlands; the next large markets need the same local setup.

    Risks and how to handle them

    • Different grid rules

      Launch only products approved for each country.

    Evidence

    • Your websiteThe country selector links to separate stores: zendure.de, zendure.fr, zendure.nl, zendure.co.uk, at.zendure.com, be.zendure.com, pl.zendure.com and zendure.ch. zendure.com is in English (lang="en") and has no hreflang tags pointing to them. Its sitemap includes Italian and Spanish "SolarFlow warm-up" pages (/pages/solarflow-warm-up-it, -es), but there is no Italian or Spanish store in the selector.Source
    • Your website"Hear from our users" on the English EU homepage shows reviews in German, French and Spanish without translation; one reviewer writes "As this is DIY, content has to be super clear for the non-pros". Most of the press quotes praise the Hyper 2000, whose product page had both variants sold out on October 20, 2026, while the menu leads with the 2400 AC+ and 2400 Pro.Source
    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source
  • 18

    The CEO says ZENKI is "backed by 200 billion real-world data points" and that half of new German balcony systems now ship with a battery. No one else can show what plug-in batteries really save across Europe's homes.

    High impactHigh effort First result in 3 quarters Data Analyst

    First action

    Pick ten questions the report will answer.

    How to measure it

    Report downloads

    Now
    –
    Target
    30,000
    By
    1 year

    Steps

    1. 1

      Pick questions

      Ten buyer questions.

      Product Marketing Manager 2 weeks

    2. 2

      Analyse

      Anonymised data.

      Data Analyst 2 months

    3. 3

      Privacy review

      No household identifiable.

      Data Protection Officer 1 month

    4. 4

      Write

      Report and charts.

      Head of Marketing, Europe 1 month

    5. 5

      Launch

      Press and creators.

      Head of Marketing, Europe 1 month

    6. 6

      Use

      In the calculator and ads.

      Product Marketing Manager ongoing

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    Data Analyst

    Smallest test

    Publish one chart of winter vs summer self-consumption.

    Why it works

    Publish an annual report from anonymised app data: self-consumption by country and season, savings with fixed vs dynamic tariffs, battery size that pays back best. Launch with press, creators and a public chart page.

    Original data earns press and links, answers buyers' biggest question and puts Zendure ahead of Anker SOLIX, EcoFlow and Marstek on authority.

    Risks and how to handle them

    • Data privacy under GDPR

      Aggregate and suppress small groups.

    Evidence

    • News coverageESS News interview with CEO Bryan Liu (May 29, 2026): Zendure delivers about 40 MWh of storage a month to Europe; five-year revenue growth of about 102% a year and Q1 2026 revenue up about 200%; the share of new German balcony PV systems sold with a battery went from near zero in 2023 to about half in 2025; repurchase is 35% in year one and 60% by year two; "69% of our users say they are willing to recommend us to others", which he says should be higher; customer service is a weak point, with investment in AI support and faster human response; HEMS 2.0 with ZENKI AI is "Backed by 200 billion real-world data points"; ZenWave is a monthly subscription where "our AI buys power when it's cheap".Source
    • Competitor researchRivals' own homepages: Anker SOLIX EU ("renewable energy solutions. Shop portable power stations, solar generators, panels"), EcoFlow ("Power Stations, Solar generators & Solar Panels" for "home, camping & off-grid living") and Marstek ("Residential & Balcony Energy Storage System").Source
    • Your websitezendure.de promotes "ZenWave™", Zendure's dynamic electricity tariff (/zenwave-dynamischer-stromtarif); zendure.com never mentions it. Its /pages/zendure-tou page explains dynamic tariffs and says the Zendure app uses "Nord Pool day-ahead wholesale pricing and Rabot Energy real-time retail pricing".Source
  • 19

    The PowerHub connects solar, storage, EV charging, heat pumps and home circuits, and the Mix series reaches full residential storage. That is a different purchase from a plug-in balcony battery: higher value, wired in, and often bought with an installer.

    High impactHigh effort First result in 3 quarters Product Marketing Manager

    First action

    Price one package with a partner installer.

    How to measure it

    Packages installed in the pilot

    Now
    –
    Target
    200
    By
    3 quarters

    Steps

    1. 1

      Design package

      Hardware, install, tariff.

      Product Marketing Manager 1 month

    2. 2

      Sign installers

      One region.

      Partnerships Manager 1 month

    3. 3

      Online survey

      Booking and photos.

      Head of E-commerce, Europe 1 month

    4. 4

      Finance

      Monthly payment option.

      Head of E-commerce, Europe 1 month

    5. 5

      Pilot

      One German region.

      Product Marketing Manager 1 quarter

    6. 6

      Decide

      Scale on margin and satisfaction.

      CEO 1 month

    First result
    3 quarters
    Cost
    Installer margins
    Owner
    Product Marketing Manager

    Smallest test

    Sell five packages in one city.

    Why it works

    Offer a fixed-price "whole-home" package (PowerHub, Mix storage, installation by a certified partner, ZenWave), with a home survey booked online and finance options. Pilot in one German region.

    Bundling the install removes the biggest barrier for larger systems and lifts order value many times over.

    Risks and how to handle them

    • Installation quality

      Certify installers and check the first jobs.

    Evidence

    • Your websiteThe PowerHub is described as "The central hub that connects solar, storage, EV charging, heat pumps, smart devices and home circuits", in single- and three-phase versions; the 4000 Mix series moves Zendure beyond the balcony into whole-home storage, while the brand's promise is plug-in DIY.Source
    • Your websiteHomepage banner "Elite 1000 Pioneer Program | Claim Your Free PowerHub"; the terms page is headed "Elite 1000 Pionner Program" and says the campaign "is strictly reserved for retail individual customers located in Germany, France, and the Netherlands", requires buying two SolarFlow 4000 Mix Pro or 4000 Mix AC+ units, and is claimed by uploading the invoice and serial numbers in the Zendure App.Source
    • News coverageZendure launched the SolarFlow 2400 Pro, 2400 AC+ and 1600 AC+ for Europe with pre-sales from February 10, 2026, with market-specific prices for Germany, France and the Netherlands. On zendure.com the 2400 AC+ starts at €839 and €4,134 with five AB3000L batteries (16.8 kWh); the 800 Plus is €539 and the 4000 Mix AC+ €2,399.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 20

    Plug-in storage is made for flats and balconies, and the brand promise is DIY. For many renters the first obstacle is not the product but asking the landlord or building owner.

    Medium impactLow effort First result in 1 month Head of Marketing

    First action

    Write the German letter template first.

    How to measure it

    Renter pack downloads

    Now
    –
    Target
    5,000
    By
    2 quarters

    Steps

    1. 1

      Draft letters

      Per country, reviewed locally.

      Head of Marketing, Europe 2 weeks

    2. 2

      Gather documents

      Certificates and mounting photos.

      Product Marketing Manager 1 week

    3. 3

      Publish

      Pack page.

      Head of E-commerce, Europe 1 week

    4. 4

      Link in finder

      For renters.

      Head of E-commerce, Europe 1 week

    5. 5

      Promote

      Social and creators.

      Head of Marketing, Europe monthly

    6. 6

      Measure

      Downloads to orders.

      Data Analyst monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Head of Marketing, Europe

    Smallest test

    Publish the German letter and count downloads.

    Why it works

    Publish a renter's pack per country: a short landlord request letter, photos of a safe mounting, the product's certificates and a removal guarantee. Promote it in the finder when the user says they rent.

    Removing the landlord question turns a "maybe later" into an order.

    Risks and how to handle them

    • Legal accuracy

      Have each letter checked in its country and avoid legal promises.

    Evidence

    • Your websiteHomepage of the EU store (checked October 20, 2026): "The Global Pioneer of Plug-in Home Energy Management System"; the menu lists about ten product families (SolarFlow 2400 AC+, 2400 Pro, 1600 AC+, 800 Plus, 800 Pro 2, 2400 AC, Hub 2000, the Mix series, PowerHub single- and three-phase, Ace 1500, AIO) and three batteries with warnings: "AB3000L Battery ⚠️ Compatibility: SolarFlow 2400 Pro / SolarFlow 2400 AC+ only", "AB3000X Battery Only compatible with the SolarFlow 2400 AC", AB2000L "Only compatible with the SolarFlow 1600 AC+ / Solar Flow Hyper 2000 / SolarFlow Hub 2000 / SolarFlow 800 / ACE 1500". It promises "Lifetime support", "FREE shipping" and a "30-day money-back guarantee".Source
    • Your website"Hear from our users" on the English EU homepage shows reviews in German, French and Spanish without translation; one reviewer writes "As this is DIY, content has to be super clear for the non-pros". Most of the press quotes praise the Hyper 2000, whose product page had both variants sold out on October 20, 2026, while the menu leads with the 2400 AC+ and 2400 Pro.Source
    • Your websiteThe country selector links to separate stores: zendure.de, zendure.fr, zendure.nl, zendure.co.uk, at.zendure.com, be.zendure.com, pl.zendure.com and zendure.ch. zendure.com is in English (lang="en") and has no hreflang tags pointing to them. Its sitemap includes Italian and Spanish "SolarFlow warm-up" pages (/pages/solarflow-warm-up-it, -es), but there is no Italian or Spanish store in the selector.Source
  • 21

    The EU homepage advertises "Claim Your Free PowerHub", but the terms limit it to customers in Germany, France and the Netherlands, require two 4000 Mix units and a claim in the app, and the terms title misspells "Pionner". A shopper in Austria or Belgium on the EU store can be disappointed after buying.

    Medium impactLow effort First result in 2 weeks Head of E commerce

    First action

    Add the country line to the PowerHub banner.

    How to measure it

    Promotion complaints

    Now
    –
    Target
    -50%
    By
    1 quarter

    Steps

    1. 1

      List promotions

      With country rules.

      Head of E-commerce, Europe 1 day

    2. 2

      Add eligibility

      On banners and pages.

      Head of E-commerce, Europe 2 days

    3. 3

      Geo-target

      Hide where not claimable.

      Head of E-commerce, Europe 1 week

    4. 4

      Explain the claim

      App steps on product pages.

      Head of Marketing, Europe 2 days

    5. 5

      Fix typos

      Terms pages.

      Head of Marketing, Europe 1 hour

    6. 6

      Measure

      Tickets and returns tied to promotions.

      Head of Customer Service monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Head of E commerce, Europe

    Smallest test

    Fix the banner and the typo today.

    Why it works

    Show eligibility next to every promotion ("For customers in DE, FR, NL"), hide promotions from countries that cannot claim them, explain the claim steps on the product page, and fix the typo.

    Clear eligibility avoids angry tickets and returns, and keeps trust in future offers.

    Risks and how to handle them

    • Lower banner clicks

      Show an alternative offer to other countries.

    Evidence

    • Your websiteHomepage banner "Elite 1000 Pioneer Program | Claim Your Free PowerHub"; the terms page is headed "Elite 1000 Pionner Program" and says the campaign "is strictly reserved for retail individual customers located in Germany, France, and the Netherlands", requires buying two SolarFlow 4000 Mix Pro or 4000 Mix AC+ units, and is claimed by uploading the invoice and serial numbers in the Zendure App.Source
    • Your websiteThe country selector links to separate stores: zendure.de, zendure.fr, zendure.nl, zendure.co.uk, at.zendure.com, be.zendure.com, pl.zendure.com and zendure.ch. zendure.com is in English (lang="en") and has no hreflang tags pointing to them. Its sitemap includes Italian and Spanish "SolarFlow warm-up" pages (/pages/solarflow-warm-up-it, -es), but there is no Italian or Spanish store in the selector.Source
    • Your websiteThe order withdrawal form on every page offers generic reasons such as "Animal rejected it", "The scent was not what I expected", "Wrong size / fit" and "I didn't mean to order a subscription", and none specific to energy systems; it warns that for non-quality returns of large systems the return shipping "may range from approximately €150–€250".Source
  • 22

    The EU store still lists 65 products including SuperBase power stations, Hyper 2000 bundles and Satellite batteries, several sold out, plus test pages such as /pages/test-dev in its sitemap. The "Youtube Review" page also features only older products. Shoppers land on dead ends from old links and searches.

    Medium impactMedium effort First result in 1 quarter SEO Manager

    First action

    List all sold-out products with traffic in the last 90 days.

    How to measure it

    Click-through from legacy pages

    Now
    –
    Target
    30%
    By
    2 quarters

    Steps

    1. 1

      Audit

      Products by status and traffic.

      SEO Manager 1 week

    2. 2

      Map successors

      Old to new.

      Product Marketing Manager 1 week

    3. 3

      Add boxes

      "Replaced by" and owner support.

      Head of E-commerce, Europe 2 weeks

    4. 4

      Redirect duplicates

      Bundles and old variants.

      SEO Manager 1 week

    5. 5

      Clean sitemap

      Remove test pages.

      SEO Manager 1 day

    6. 6

      Refresh reviews

      2026 creator videos.

      Head of Marketing, Europe 1 month

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    SEO Manager

    Smallest test

    Add a "Replaced by" box to the Hyper 2000 page.

    Why it works

    For each discontinued product, keep the page but add a clear "Replaced by" box with the successor, compatibility for existing owners and support links; redirect pure duplicates; remove test pages from the sitemap; and refresh the review page with 2026 videos.

    Old pages carry years of links and search traffic; pointing them at current products turns that into sales.

    Risks and how to handle them

    • Owners still need old manuals

      Keep support links on every retired page.

    Evidence

    • Your websiteThe "Youtube Review" page has tabs for AIO 2400, SolarFlow, SuperBase V and SuperBase Pro, mostly German creator videos of older products; the SuperBase Pro 2000 is sold out. Only two user stories are published, both dated August 21, 2025. The blog has 30 posts, the newest from April 27, 2026. Zendure's YouTube channel has 7,930 subscribers, 283 videos and 7.9 million views.Source
    • Your website"Hear from our users" on the English EU homepage shows reviews in German, French and Spanish without translation; one reviewer writes "As this is DIY, content has to be super clear for the non-pros". Most of the press quotes praise the Hyper 2000, whose product page had both variants sold out on October 20, 2026, while the menu leads with the 2400 AC+ and 2400 Pro.Source
    • Your websiteThe footer link "Product Selection Guide" points to /pages/calculator, which returns a 404 page; that 404 page shows four placeholder products labelled "Product title $29". A working product quiz ("Customize your product: 1. Do you need to install solar panels in your home? 2. Which appliances would you like...") sits on the launch page /pages/solarflow-new-gen-evolved, which still advertises "Up to 540€ Discount".Source
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 21, 2026, and cites them throughout. Zendure did not commission, review or endorse it, and Programmable is not affiliated with Zendure. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Zendure runs its business.

Something wrong, or do you represent Zendure? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Product finder, battery compatibility, return reasons, affiliate rate, current reviews and phone speed; promotion eligibility.

  2. Days 31 to 6012 ideas

    ZenWave on the EU store, app rating, savings calculator, device-aware support, referrals, Home Assistant, country routing, partners, user stories and upgrades; renter pack and legacy pages.

  3. Days 61 to 903 ideas

    Commit to Italy and Spain, the annual data report and the whole-home package.

The research behind the plan

2 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value plug-and-play setup. The most cited problem: choosing between many similar models.

  • Solid build and packaging
  • Which battery fits which unit
  • In their words: “Balkonkraftwerk”

Market

Competitive landscape

3 competitors compared: Anker SOLIX, EcoFlow and Marstek.

  • Gap to exploit: A guided choice between many plug-in storage options
  • Anker SOLIX: Broad range, less focus on whole-home energy management
  • EcoFlow: Positioned on portable and backup more than plug-in storage

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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