The Maintenance Kits page is where a CocoaTown owner goes to buy five years of spare parts, and every price on it is out of date. It says $360 for the Professional kit (the store charges $375), $480 for Commercial ($540), $190 and $240 for the ALPHA12 kits ($200 and $250) and $400 for the big grinder kit ($450). It uses only the old model names, leaves out the ALPHA200 kit, and its link to the 12SLTA conical-stones kit goes to a 404 page. A customer who reads $480 and then sees $540 in the cart has a reason to email, wait or not buy.
First action
Fix the 12SLTA link and update the seven prices today.
How to measure it
Maintenance kit orders per month
- Now
- –
- Target
- +30%
- By
- 90 days
Steps
Update prices
Match the page to the store for every kit, today.
E-commerce and Marketing Manager 1 hour
Fix the broken link
Point the 12SLTA conical kit to /products/maintenance-kit-for-melanger-ecgc-12slta.
E-commerce and Marketing Manager 15 minutes
Add missing kits
ALPHA200 and any kit sold but not listed.
E-commerce and Marketing Manager 1 hour
Show both names
"ALPHA12 (ECGC-12SQSS)", "ALPHA100 (ECGC-65A/E)" in every row.
Parts and Service Lead 1 hour
Use live products
Replace typed prices with a product block or collection so prices update themselves.
E-commerce and Marketing Manager 1 day
Add buy buttons
Add-to-cart per row with what the kit contains.
E-commerce and Marketing Manager 1 day
Add to machine pages
"Matching maintenance kit" on each machine page.
E-commerce and Marketing Manager 2 days
Measure
Kit orders and support emails about kits.
Customer Support Lead monthly
Why it works
Rebuild the page from the live products, not typed prices: a table by machine (new name and old name), with each kit's live price, what it contains and an add-to-cart button. Add the ALPHA200 and any other missing kits, fix the 12SLTA link, and add a line for buyers ordering a new machine: "Add the matching kit now, shipping barely changes."
Owners of a $660 to $13,500 machine buy parts for years. A page that shows the right price and the right kit for their machine, one click from checkout, turns a support email into an order and avoids the trust hit of a price that jumps in the cart.
Ready to use
ChecklistMaintenance Kits page fix list
[ ] Professional Level $360 -> $375 [ ] Commercial Level $480 -> $540 [ ] 12SL / 12SLTA conical $205 -> $210 [ ] 12SL / 12SLTA conical + cylindrical $250 -> $260 [ ] ECGC-12SQSS (ALPHA12) conical and cylindrical $190 -> $200 [ ] ECGC-12SQSS (ALPHA12) both stones $240 -> $250 [ ] ECGC-65E (ALPHA100) $400 -> $450 [ ] Add ALPHA200 kit $470 [ ] Fix 12SLTA conical link (404) [ ] Show new and old model names
Risks and how to handle them
Customers saw the lower price
Honor the page price for orders placed this month, then update.
Prices change again
Live product blocks stop the page drifting.
Evidence
- Your websiteMaintenance Kits page ("5 years worth of spare parts", checked October 20, 2026) lists Professional Level $360, Commercial Level $480, 12SL and 12SLTA kits $205 and $250, ECGC-12SQSS kits $190, $190 and $240, and the ECGC-65E grinder kit $400. The same kits cost $375, $540, $210 and $260, $200, $200 and $250, and $450 in the store.Source
- Your websiteThe Maintenance Kits page names machines only by their old model numbers (ECGC-12SQSS, ECGC-65E), leaves out the ALPHA200 kit ($470) sold in the store, and its link to the 12SLTA conical-stones kit (/products/maintenance-kit-melanger-ecgc-12slta) returns 404; the live product is at /products/maintenance-kit-for-melanger-ecgc-12slta. The page says buying a kit with a machine adds "no significant change in the S&H".Source
- Your websiteCatalogue (124 products, checked October 20, 2026): complete kits from $5,500 (Entry) to $51,500 (Commercial Deluxe); ALPHA100 grinder $12,500-$13,500; ALPHA12 melanger $1,540-$1,650; 12SLTA melanger $660; Abi 10 from $400; maintenance kits $200-$540; 93 of the 124 products have no product type set.Source
- Your websiteALPHA12 product page: "The ALPHA12 (previously known as ECGC-12SQSS) Melanger is the smaller version of the ALPHA100 (ECGC-65A) Grinder". In the catalogue, 13 product titles still use "12SQSS" and 7 use "ALPHA12" for the same machine's parts. A store search for "ALPHA12" returns ten results that include the Professional Kit and the Chocokneader but none of the three ALPHA12 maintenance kits, which are titled "12SQSS".Source