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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 9
  • Big bets · 3
  • Wildcards · 3
  • How we can help
Generated Oct 21, 2026
  1. Programmable
  2. Playbooks
  3. CocoaTown
CocoaTown logo

growth playbook · Oct 21, 2026

cocoatown.com (opens in a new tab)

CocoaTown growth playbook

Diagnosis

CocoaTown has what most equipment makers lack: machines that customers say run for 11-15 years, a loyal base in more than 100 countries, 182 how-to videos, workshops and financing for international buyers. The leaks are in the parts and international experience.

The Maintenance Kits page quotes lower prices than the store and links to a missing kit, ALPHA12 and ALPHA100 parts are split between new and old model names, the Spanish pages are machine-translated, a 2025 course is still for sale, and product pages carry almost no reviews.

This playbook fixes those first, then builds parts reminders, a certified pre-owned program, financing on kit pages, a start-up planner and a maker map, with bigger bets on a Spanish-language school, service partners abroad and a machine registration portal.

Growth Score

6/10

Biggest Opportunity

Turn the long life of CocoaTown machines into recurring parts, service and upgrade revenue by knowing which machine each customer owns.

Biggest Risk

Lower-priced melangers such as Spectra and larger Italian makers such as Selmi compete for the same makers, and out-of-date prices and translations make a premium supplier look careless.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Your Maintenance Kits page quotes lower prices than the store charges

    Fix the 12SLTA link and update the seven prices today.

    High impact First result in 1 week
  2. 2

    Name every part by the new and the old model number, so owners find parts for their machine

    Rename the three ALPHA12 maintenance kits to include "ALPHA12".

    High impact First result in 2 weeks
  3. 3

    Have a person fix the Spanish and French product pages, starting with the best sellers

    Write a 30-term glossary in Spanish and French.

    High impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 4Big bets · 7Fill-ins · 7Reconsider · 3
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    The Maintenance Kits page is where a CocoaTown owner goes to buy five years of spare parts, and every price on it is out of date. It says $360 for the Professional kit (the store charges $375), $480 for Commercial ($540), $190 and $240 for the ALPHA12 kits ($200 and $250) and $400 for the big grinder kit ($450). It uses only the old model names, leaves out the ALPHA200 kit, and its link to the 12SLTA conical-stones kit goes to a 404 page. A customer who reads $480 and then sees $540 in the cart has a reason to email, wait or not buy.

    High impactLow effort First result in 1 week E commerce and Marketing Mana…

    First action

    Fix the 12SLTA link and update the seven prices today.

    How to measure it

    Maintenance kit orders per month

    Now
    –
    Target
    +30%
    By
    90 days

    Steps

    1. 1

      Update prices

      Match the page to the store for every kit, today.

      E-commerce and Marketing Manager 1 hour

    2. 2

      Fix the broken link

      Point the 12SLTA conical kit to /products/maintenance-kit-for-melanger-ecgc-12slta.

      E-commerce and Marketing Manager 15 minutes

    3. 3

      Add missing kits

      ALPHA200 and any kit sold but not listed.

      E-commerce and Marketing Manager 1 hour

    4. 4

      Show both names

      "ALPHA12 (ECGC-12SQSS)", "ALPHA100 (ECGC-65A/E)" in every row.

      Parts and Service Lead 1 hour

    5. 5

      Use live products

      Replace typed prices with a product block or collection so prices update themselves.

      E-commerce and Marketing Manager 1 day

    6. 6

      Add buy buttons

      Add-to-cart per row with what the kit contains.

      E-commerce and Marketing Manager 1 day

    7. 7

      Add to machine pages

      "Matching maintenance kit" on each machine page.

      E-commerce and Marketing Manager 2 days

    8. 8

      Measure

      Kit orders and support emails about kits.

      Customer Support Lead monthly

    First result
    1 week
    Cost
    Staff time only
    Owner
    E commerce and Marketing Manager

    Smallest test

    Correct the prices and the broken link today and watch kit orders for a month.

    Why it works

    Rebuild the page from the live products, not typed prices: a table by machine (new name and old name), with each kit's live price, what it contains and an add-to-cart button. Add the ALPHA200 and any other missing kits, fix the 12SLTA link, and add a line for buyers ordering a new machine: "Add the matching kit now, shipping barely changes."

    Owners of a $660 to $13,500 machine buy parts for years. A page that shows the right price and the right kit for their machine, one click from checkout, turns a support email into an order and avoids the trust hit of a price that jumps in the cart.

    Ready to use

    ChecklistMaintenance Kits page fix list

    [ ] Professional Level $360 -> $375
    [ ] Commercial Level $480 -> $540
    [ ] 12SL / 12SLTA conical $205 -> $210
    [ ] 12SL / 12SLTA conical + cylindrical $250 -> $260
    [ ] ECGC-12SQSS (ALPHA12) conical and cylindrical $190 -> $200
    [ ] ECGC-12SQSS (ALPHA12) both stones $240 -> $250
    [ ] ECGC-65E (ALPHA100) $400 -> $450
    [ ] Add ALPHA200 kit $470
    [ ] Fix 12SLTA conical link (404)
    [ ] Show new and old model names

    Risks and how to handle them

    • Customers saw the lower price

      Honor the page price for orders placed this month, then update.

    • Prices change again

      Live product blocks stop the page drifting.

    Evidence

    • Your websiteMaintenance Kits page ("5 years worth of spare parts", checked October 20, 2026) lists Professional Level $360, Commercial Level $480, 12SL and 12SLTA kits $205 and $250, ECGC-12SQSS kits $190, $190 and $240, and the ECGC-65E grinder kit $400. The same kits cost $375, $540, $210 and $260, $200, $200 and $250, and $450 in the store.Source
    • Your websiteThe Maintenance Kits page names machines only by their old model numbers (ECGC-12SQSS, ECGC-65E), leaves out the ALPHA200 kit ($470) sold in the store, and its link to the 12SLTA conical-stones kit (/products/maintenance-kit-melanger-ecgc-12slta) returns 404; the live product is at /products/maintenance-kit-for-melanger-ecgc-12slta. The page says buying a kit with a machine adds "no significant change in the S&H".Source
    • Your websiteCatalogue (124 products, checked October 20, 2026): complete kits from $5,500 (Entry) to $51,500 (Commercial Deluxe); ALPHA100 grinder $12,500-$13,500; ALPHA12 melanger $1,540-$1,650; 12SLTA melanger $660; Abi 10 from $400; maintenance kits $200-$540; 93 of the 124 products have no product type set.Source
    • Your websiteALPHA12 product page: "The ALPHA12 (previously known as ECGC-12SQSS) Melanger is the smaller version of the ALPHA100 (ECGC-65A) Grinder". In the catalogue, 13 product titles still use "12SQSS" and 7 use "ALPHA12" for the same machine's parts. A store search for "ALPHA12" returns ten results that include the Professional Kit and the Chocokneader but none of the three ALPHA12 maintenance kits, which are titled "12SQSS".Source
  • 02

    The ALPHA12 used to be the ECGC-12SQSS and the ALPHA100 the ECGC-65A/E. In the store, 13 ALPHA12 parts still say "12SQSS" and 7 say "ALPHA12", and grinder parts mix "ALPHA100", "ECGC-65E" and "Alpha 100(ECGC-65A/E)". A search for "ALPHA12" does not show any of its three maintenance kits. Owners of older machines know the old name; new owners know the new one.

    High impactLow effort First result in 2 weeks Parts and Service Lead

    First action

    Rename the three ALPHA12 maintenance kits to include "ALPHA12".

    How to measure it

    Parts revenue

    Now
    –
    Target
    +20%
    By
    1 quarter

    Steps

    1. 1

      Map machines

      Old and new names for every model.

      Technical Director 1 day

    2. 2

      Rename titles

      Both names in every part.

      Parts and Service Lead 2 days

    3. 3

      Add "Fits"

      A field and filter by machine.

      E-commerce and Marketing Manager 2 days

    4. 4

      Parts per machine

      One page or collection each.

      E-commerce and Marketing Manager 3 days

    5. 5

      Fix the error page

      /pages/parts-accessories.

      E-commerce and Marketing Manager 1 hour

    6. 6

      Link from machines

      Parts link on each machine page.

      E-commerce and Marketing Manager 1 day

    7. 7

      Test search

      Old and new names.

      Customer Support Lead 1 day

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Parts and Service Lead

    Smallest test

    Rename the ALPHA12 kits and test the search today.

    Why it works

    Put both names in every part title ("Conical Rollers - ALPHA12 (ECGC-12SQSS)"), add a "Fits" field with every compatible machine, and build one parts page per machine linked from its product page and the order confirmation. Fix /pages/parts-accessories, which shows an error.

    Parts and wear items are repeat revenue from machines that last 10-15 years. Making them findable under either name raises parts orders and cuts support time.

    Risks and how to handle them

    • Long titles

      Put the old name in brackets at the end.

    Evidence

    • Your websiteALPHA12 product page: "The ALPHA12 (previously known as ECGC-12SQSS) Melanger is the smaller version of the ALPHA100 (ECGC-65A) Grinder". In the catalogue, 13 product titles still use "12SQSS" and 7 use "ALPHA12" for the same machine's parts. A store search for "ALPHA12" returns ten results that include the Professional Kit and the Chocokneader but none of the three ALPHA12 maintenance kits, which are titled "12SQSS".Source
    • Your websiteParts naming for the big grinder is mixed too: "ALPHA100 Grinder" and "ALPHA100 Grinder Maintenance Kit" sit next to "Roller Stones for ECGC-65E Grinder", "Tension Gauge Mechanism for ECGC-65E" and "Link Belt Set of 2 - Alpha 100(ECGC-65A/E) Grinder"; /pages/parts-accessories showed "Something went wrong" when loaded.Source
    • Your websiteCatalogue (124 products, checked October 20, 2026): complete kits from $5,500 (Entry) to $51,500 (Commercial Deluxe); ALPHA100 grinder $12,500-$13,500; ALPHA12 melanger $1,540-$1,650; 12SLTA melanger $660; Abi 10 from $400; maintenance kits $200-$540; 93 of the 124 products have no product type set.Source
    • Customer reviewsHomepage testimonials: a nut butter maker has used the same CocoaTown machines since 2012 ("the single best piece investment we made"); a Scottish maker's two melangers from 2011 were still working 11 years later; Winky Farms runs two Abi10 grinders in East Africa; a maker owns 8 machines, "all bought used", one over 15 years old. Product pages carry few reviews: ALPHA12 (2), 12SLTA (3), deluxe winnower (1).Source
  • 03

    Many of the largest cacao-growing countries speak Spanish, French or Portuguese, and CocoaTown sells to makers in more than 100 countries. But the Spanish ALPHA12 page calls the stainless steel wiper a "limpiaparabrisas" (a car's windshield wiper) and the mini drum a "mini batería", and the French page still uses the old model names.

    High impactMedium effort First result in 1 month E commerce and Marketing Mana…

    First action

    Write a 30-term glossary in Spanish and French.

    How to measure it

    Quotes from /es and /fr

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Glossary

      30 technical terms.

      Education Lead 2 days

    2. 2

      Hire reviewers

      Native speakers with food-equipment knowledge.

      E-commerce and Marketing Manager 1 week

    3. 3

      Fix top 20

      Products and kits.

      Translators 2 weeks

    4. 4

      Update names

      ALPHA series in all languages.

      E-commerce and Marketing Manager 1 day

    5. 5

      Spanish support

      Chat and quote form.

      Customer Support Lead 1 week

    6. 6

      Measure

      Traffic and quotes by language.

      E-commerce and Marketing Manager monthly

    First result
    1 month
    Cost
    Translation fees
    Owner
    E commerce and Marketing Manager

    Smallest test

    Correct the ALPHA12 page in Spanish this week.

    Why it works

    Have native speakers who know chocolate making correct the top 20 products and the kit pages in Spanish and French, with a short glossary (melanger, wiper, drum, roller stones, winnower, nibs). Add Portuguese later for Brazil. Add "Hablamos español" to the chat and quote form.

    Buyers spending thousands on equipment judge the company by its pages. Correct technical language in their language builds trust and search visibility in origin countries.

    Risks and how to handle them

    • Cost of translating 124 products

      Start with the 20 that sell most.

    Evidence

    • Your websiteSpanish and French storefronts (/es, /fr): the Spanish ALPHA12 page calls the mini drum a "mini batería" and the stainless steel wiper "limpiaparabrisas de acero inoxidable" (a windshield wiper), and opens "Escuchamos a nuestros clientes y se le ocurrió una solución"; the French page still calls the machine "ECGC-12SQSS" and "the smaller version of the ECGC-65A grinder".Source
    • Your websiteHomepage: "Pioneering Craft Chocolate Technology"; equipment categories Roasters, Crackers & Winnowers, Melangers/Grinders, Temperers, Full Production Lines, Bundles, Maintenance Kits, Parts; a "Find Your Perfect Chocolate-Making Machine!" quiz; the site description says CocoaTown has "created chocopreneurs in more than 100 countries".Source
    • Your websiteAbout page: CocoaTown has worked since 2005, "What began in an Atlanta garage has transformed into a global movement empowering chocolate entrepreneurs across more than 100 countries"; the vision is "a complete ecosystem of tools, training, and support for makers". The sitemap has pages on farmer stories, economic uplift, Georgia export awards and EXIM.Source
  • 04

    The "del grano a la barra" course in Mexico, dated September 8-10, 2025, can still be bought for $330. The US workshop ($1,650) and the India bootcamp ($1,375) are sold out with no next date.

    Medium impactLow effort First result in 2 weeks Education Lead

    First action

    Unpublish the 2025 course from sale today.

    How to measure it

    Waitlist sign-ups

    Now
    –
    Target
    150
    By
    1 quarter

    Steps

    1. 1

      Stop sales

      Past course.

      E-commerce and Marketing Manager 15 minutes

    2. 2

      Waitlist form

      Each workshop.

      E-commerce and Marketing Manager 1 day

    3. 3

      Plan dates

      Next US and Latin America sessions.

      Education Lead 2 weeks

    4. 4

      Email list

      When dates open.

      E-commerce and Marketing Manager per launch

    5. 5

      Attendee bundle

      Equipment offer.

      President and Co-Founder 1 week

    6. 6

      Measure

      Attendee equipment orders.

      E-commerce and Marketing Manager quarterly

    First result
    2 weeks
    Cost
    $0
    Owner
    Education Lead

    Smallest test

    Add a waitlist button to the US workshop page.

    Why it works

    Mark the Mexico course as past, and turn each workshop page into a waitlist with the next planned month. Email the waitlist when dates open, with an equipment bundle offer for attendees.

    Workshops are a strong path to equipment sales, and a waitlist keeps that demand instead of losing it.

    Risks and how to handle them

    • Someone bought the past course

      Check orders and refund or rebook.

    Evidence

    • Your websiteCourses for sale: "Curso de chocolate del grano a la barra en México" ($330), dated September 8-10, 2025, can still be added to cart; "Bean To Bar Workshop - United States" ($1,650) and "Bean To Bar Bootcamp - India" ($1,375) are sold out with no next date shown.Source
    • Your websiteEducation: a quiz recommends past webinars; a 2024 webinar series and workshops; a paid "Care & Maintenance for ECGC-65A - ECGC-65E Grinders" webinar product at $55; blog posts introduce webinar presenters.Source
  • 05

    Real visitors pass Core Web Vitals, but in Google's phone test the homepage downloads 11.8 MB, 9.7 MB of it from ten YouTube embeds, and the main image takes 25 seconds. Buyers in cacao-growing regions often browse on slower mobile connections than the visitors Chrome measures.

    Medium impactLow effort First result in 1 week E commerce and Marketing Mana…

    First action

    Swap the ten embeds for click-to-play thumbnails.

    How to measure it

    Mobile performance score

    Now
    –
    Target
    70+
    By
    30 days

    Steps

    1. 1

      List embeds

      Ten videos.

      E-commerce and Marketing Manager 1 hour

    2. 2

      Click-to-play

      Thumbnail facade.

      E-commerce and Marketing Manager 1 day

    3. 3

      Keep one

      Best video on homepage.

      E-commerce and Marketing Manager 1 hour

    4. 4

      Videos page

      Move the rest.

      E-commerce and Marketing Manager 1 day

    5. 5

      Test

      PageSpeed mobile.

      E-commerce and Marketing Manager 1 hour

    6. 6

      Watch

      Bounce by country.

      E-commerce and Marketing Manager monthly

    First result
    1 week
    Cost
    $0
    Owner
    E commerce and Marketing Manager

    Smallest test

    Replace the embeds with thumbnails this week.

    Why it works

    Replace each embed with a thumbnail that loads the player on click, or move most videos to a videos page and keep one on the homepage. Recheck PageSpeed after.

    A lighter homepage helps visitors on slow networks see products and the quiz, and costs nothing.

    Risks and how to handle them

    • Fewer video plays

      Track plays; thumbnails usually keep intent.

    Evidence

    • Google PageSpeedHomepage: mobile score 33, the largest content appears after 25 s in Google's phone test and the page downloads 11.8 MB, of which 9.7 MB is YouTube (10 embedded videos on the homepage); "Reduce unused JavaScript" could save about 8.2 s. Real visitors (Chrome UX Report) pass Core Web Vitals, with LCP 1.6 s.Source
    • YouTubeThe CocoaTown YouTube channel has 2,570 subscribers, 182 videos and 212,857 views; the site has "How-To Videos", "Equipment videos" and "Cocoatown videos" pages.Source
    • Your websiteHomepage: "Pioneering Craft Chocolate Technology"; equipment categories Roasters, Crackers & Winnowers, Melangers/Grinders, Temperers, Full Production Lines, Bundles, Maintenance Kits, Parts; a "Find Your Perfect Chocolate-Making Machine!" quiz; the site description says CocoaTown has "created chocopreneurs in more than 100 countries".Source
  • 06

    The Maintenance Kits page says adding a kit with a machine order causes "no significant change in the S&H", which matters most for international buyers paying to ship heavy parts. Yet machine pages and the cart don't offer the matching kit.

    High impactLow effort First result in 1 month E commerce and Marketing Mana…

    First action

    Add the add-on to the three best-selling machines.

    How to measure it

    Kit attach rate on machine orders

    Now
    –
    Target
    20%
    By
    90 days

    Steps

    1. 1

      Map kits

      Machine to kit.

      Parts and Service Lead 1 day

    2. 2

      Add-on block

      Machine pages.

      E-commerce and Marketing Manager 2 days

    3. 3

      Cart offer

      If no kit added.

      E-commerce and Marketing Manager 1 day

    4. 4

      Quote form

      Kit checkbox.

      E-commerce and Marketing Manager 1 hour

    5. 5

      Sales script

      For calls and chat.

      Customer Support Lead 1 day

    6. 6

      Measure

      Attach rate.

      E-commerce and Marketing Manager monthly

    First result
    1 month
    Cost
    $0
    Owner
    E commerce and Marketing Manager

    Smallest test

    Turn on the add-on for the ALPHA12.

    Why it works

    Add the right kit as a one-click add-on on each machine and complete-kit page and in the cart, with the shipping saving spelled out ("Save on shipping parts later").

    It raises order value at the moment of purchase and reduces downtime for the customer later.

    Risks and how to handle them

    • Higher price at checkout

      Show the kit as optional with the saving.

    Evidence

    • Your websiteThe Maintenance Kits page names machines only by their old model numbers (ECGC-12SQSS, ECGC-65E), leaves out the ALPHA200 kit ($470) sold in the store, and its link to the 12SLTA conical-stones kit (/products/maintenance-kit-melanger-ecgc-12slta) returns 404; the live product is at /products/maintenance-kit-for-melanger-ecgc-12slta. The page says buying a kit with a machine adds "no significant change in the S&H".Source
    • Your websiteCatalogue (124 products, checked October 20, 2026): complete kits from $5,500 (Entry) to $51,500 (Commercial Deluxe); ALPHA100 grinder $12,500-$13,500; ALPHA12 melanger $1,540-$1,650; 12SLTA melanger $660; Abi 10 from $400; maintenance kits $200-$540; 93 of the 124 products have no product type set.Source
    • Your websiteMaintenance Kits page ("5 years worth of spare parts", checked October 20, 2026) lists Professional Level $360, Commercial Level $480, 12SL and 12SLTA kits $205 and $250, ECGC-12SQSS kits $190, $190 and $240, and the ECGC-65E grinder kit $400. The same kits cost $375, $540, $210 and $260, $200, $200 and $250, and $450 in the store.Source

This quarter 9

The core plays for the next three months.

  • 07

    CocoaTown machines last 10-15 years, and wear parts (wipers, rollers, belts) are replaced on a schedule. Klaviyo is already set up on the store, but there are no reminders tied to the machine a customer bought.

    High impactMedium effort First result in 1 quarter E commerce and Marketing Mana…

    First action

    Ask the technical team for replacement intervals by part.

    How to measure it

    Reminder-driven parts orders

    Now
    –
    Target
    40 a month
    By
    2 quarters

    Steps

    1. 1

      Intervals

      By part and machine.

      Technical Director 1 week

    2. 2

      Tag customers

      Machine and date.

      E-commerce and Marketing Manager 1 week

    3. 3

      Build flows

      Klaviyo emails.

      E-commerce and Marketing Manager 2 weeks

    4. 4

      Add videos

      How to replace.

      Education Lead 2 weeks

    5. 5

      Launch

      All past buyers.

      E-commerce and Marketing Manager 1 week

    6. 6

      Measure

      Orders per flow.

      E-commerce and Marketing Manager monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    E commerce and Marketing Manager

    Smallest test

    Email ALPHA12 owners about wipers.

    Why it works

    Tag each customer by machine and purchase date, and send emails at the usual replacement points for belts, wipers and stones, with the right parts and a maintenance video. Include the "5-year kit" as an option.

    Timely reminders turn wear into planned orders and reduce downtime that hurts the maker's business.

    Risks and how to handle them

    • Old customer data is incomplete

      Ask customers to register their machine.

    Evidence

    • Tech checkThe store runs on Shopify with Klaviyo (verified on the domain), a newsletter sign-up, Tawk.to live chat, and Shop Pay, Apple Pay and Venmo at checkout; it ships internationally.Source
    • Customer reviewsHomepage testimonials: a nut butter maker has used the same CocoaTown machines since 2012 ("the single best piece investment we made"); a Scottish maker's two melangers from 2011 were still working 11 years later; Winky Farms runs two Abi10 grinders in East Africa; a maker owns 8 machines, "all bought used", one over 15 years old. Product pages carry few reviews: ALPHA12 (2), 12SLTA (3), deluxe winnower (1).Source
    • Your websiteThe Maintenance Kits page names machines only by their old model numbers (ECGC-12SQSS, ECGC-65E), leaves out the ALPHA200 kit ($470) sold in the store, and its link to the 12SLTA conical-stones kit (/products/maintenance-kit-melanger-ecgc-12slta) returns 404; the live product is at /products/maintenance-kit-for-melanger-ecgc-12slta. The page says buying a kit with a machine adds "no significant change in the S&H".Source
  • 08

    Customers say their machines still run after 11-15 years, and one maker owns eight CocoaTown machines, all bought used. Used CocoaTown machines already change hands without the company: no inspection, no warranty, no parts sale.

    High impactMedium effort First result in 2 quarters President and Co Founder

    First action

    Ask past customers who want to upgrade.

    How to measure it

    Pre-owned sales

    Now
    –
    Target
    10 a quarter
    By
    2 quarters

    Steps

    1. 1

      Set terms

      Trade-in values.

      President and Co-Founder 2 weeks

    2. 2

      Ask customers

      Upgrade email.

      E-commerce and Marketing Manager 1 week

    3. 3

      Refurbish

      Inspection checklist.

      Technical Director ongoing

    4. 4

      List

      Pre-owned collection.

      E-commerce and Marketing Manager 1 week

    5. 5

      Warranty

      Short, with kit.

      President and Co-Founder 1 week

    6. 6

      Measure

      Margin and upgrades.

      President and Co-Founder quarterly

    First result
    2 quarters
    Cost
    Refurbishment labor
    Owner
    President and Co Founder

    Smallest test

    List one refurbished ALPHA12.

    Why it works

    Buy back or trade in older machines toward new ones, refurbish them in Alpharetta, and sell them as certified pre-owned with a short warranty and a maintenance kit. List them on a "Certified pre-owned" collection.

    It wins first-time makers who can't afford new, keeps used buyers in the parts and support ecosystem, and gives owners a reason to upgrade.

    Risks and how to handle them

    • Cannibalizing new sales

      Price pre-owned for makers who would not buy new.

    Evidence

    • Customer reviewsHomepage testimonials: a nut butter maker has used the same CocoaTown machines since 2012 ("the single best piece investment we made"); a Scottish maker's two melangers from 2011 were still working 11 years later; Winky Farms runs two Abi10 grinders in East Africa; a maker owns 8 machines, "all bought used", one over 15 years old. Product pages carry few reviews: ALPHA12 (2), 12SLTA (3), deluxe winnower (1).Source
    • Your websiteCatalogue (124 products, checked October 20, 2026): complete kits from $5,500 (Entry) to $51,500 (Commercial Deluxe); ALPHA100 grinder $12,500-$13,500; ALPHA12 melanger $1,540-$1,650; 12SLTA melanger $660; Abi 10 from $400; maintenance kits $200-$540; 93 of the 124 products have no product type set.Source
    • Your websiteMaintenance Kits page ("5 years worth of spare parts", checked October 20, 2026) lists Professional Level $360, Commercial Level $480, 12SL and 12SLTA kits $205 and $250, ECGC-12SQSS kits $190, $190 and $240, and the ECGC-65E grinder kit $400. The same kits cost $375, $540, $210 and $260, $200, $200 and $250, and $450 in the store.Source
  • 09

    Complete kits cost $5,500 to $51,500, and the financing page offers APPROVE lenders in the US and Canada, PayPal and Shop Pay installments, and EXIM-backed 3-payment terms abroad. Kit pages show only the full price.

    High impactLow effort First result in 1 month E commerce and Marketing Mana…

    First action

    Add the payment-plan line to the three complete kits.

    How to measure it

    Kit quote requests

    Now
    –
    Target
    +25%
    By
    1 quarter

    Steps

    1. 1

      Get examples

      From APPROVE.

      President and Co-Founder 1 week

    2. 2

      Write lines

      US and international.

      E-commerce and Marketing Manager 1 day

    3. 3

      Add to pages

      Kits and large machines.

      E-commerce and Marketing Manager 2 days

    4. 4

      Link quote form

      Financing question.

      E-commerce and Marketing Manager 1 day

    5. 5

      Train support

      Financing answers.

      Customer Support Lead 1 day

    6. 6

      Measure

      Quotes and closes.

      E-commerce and Marketing Manager monthly

    First result
    1 month
    Cost
    $0
    Owner
    E commerce and Marketing Manager

    Smallest test

    Add it to the Entry Kit page.

    Why it works

    Add an "as low as" monthly estimate and the international 35/35/30 plan on each kit and large machine page, linked to the financing page and quote form.

    Monthly cost helps founders say yes to equipment that otherwise feels out of reach.

    Risks and how to handle them

    • Payment estimates mislead

      Say "estimate, subject to approval".

    Evidence

    • Your websiteFinancing page: US and Canada buyers can use APPROVE, which matches them with multiple lenders; card buyers can pay in installments with PayPal Pay Later or Shop Pay; buyers outside the US and Canada can pay in 3 installments "if approved by EXIM Bank insurance" (35% at purchase, 35% on day 30, 30% on day 60).Source
    • Your websiteCatalogue (124 products, checked October 20, 2026): complete kits from $5,500 (Entry) to $51,500 (Commercial Deluxe); ALPHA100 grinder $12,500-$13,500; ALPHA12 melanger $1,540-$1,650; 12SLTA melanger $660; Abi 10 from $400; maintenance kits $200-$540; 93 of the 124 products have no product type set.Source
  • 10

    CocoaTown already publishes micro-batch cost components, a quote request form and finance content. New makers ask the same questions: how much to start, what to buy first, how much chocolate per day.

    High impactMedium effort First result in 1 quarter Education Lead

    First action

    Write the inputs and the three output lines (Entry, Professional, Commercial).

    How to measure it

    Planner quotes

    Now
    –
    Target
    30 a month
    By
    2 quarters

    Steps

    1. 1

      Define logic

      Output to equipment.

      Technical Director 1 week

    2. 2

      Build

      Simple form and PDF.

      E-commerce and Marketing Manager 3 weeks

    3. 3

      Add financing

      Monthly costs.

      E-commerce and Marketing Manager 1 week

    4. 4

      Promote

      Blog, YouTube, webinars.

      Education Lead ongoing

    5. 5

      Follow up

      Quote within a day.

      Customer Support Lead ongoing

    6. 6

      Measure

      Planner to order.

      E-commerce and Marketing Manager monthly

    First result
    1 quarter
    Cost
    Build time
    Owner
    Education Lead

    Smallest test

    Publish a static version as a PDF.

    Why it works

    Turn that into a planner: target output, budget and products go in; a recommended line, cost, financing and a production plan come out as a PDF, with a "Request this quote" button.

    Planning tools attract founders early and hand sales a qualified, specific request.

    Risks and how to handle them

    • Over-simple advice

      Offer a call for complex plans.

    Evidence

    • Your websiteThe site already has a "Micro batch equipment specifications & cost components" page, a quote request form, an order form, a "Schedule meeting" page and finance-themed blog posts such as "Know your Finance. Grow your business."Source
    • Your websiteHomepage: "Pioneering Craft Chocolate Technology"; equipment categories Roasters, Crackers & Winnowers, Melangers/Grinders, Temperers, Full Production Lines, Bundles, Maintenance Kits, Parts; a "Find Your Perfect Chocolate-Making Machine!" quiz; the site description says CocoaTown has "created chocopreneurs in more than 100 countries".Source
    • Your websiteFinancing page: US and Canada buyers can use APPROVE, which matches them with multiple lenders; card buyers can pay in installments with PayPal Pay Later or Shop Pay; buyers outside the US and Canada can pay in 3 installments "if approved by EXIM Bank insurance" (35% at purchase, 35% on day 30, 30% on day 60).Source
  • 11

    The site sells melangers for nut butters, tahini and hummus, and one customer has made nut butter on the same machines since 2012. But the nut butter page is a product list, with no stories, yields or recipes.

    Medium impactMedium effort First result in 1 quarter E commerce and Marketing Mana…

    First action

    Ask the nut butter customer for a case study.

    How to measure it

    Nut butter orders

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Case study

      Customer story.

      E-commerce and Marketing Manager 2 weeks

    2. 2

      Yields

      By machine.

      Technical Director 1 week

    3. 3

      Recipes

      Two.

      Education Lead 1 week

    4. 4

      Update page

      Stories and kits.

      E-commerce and Marketing Manager 1 week

    5. 5

      Ads test

      Small budget.

      E-commerce and Marketing Manager 1 month

    6. 6

      Measure

      Orders.

      E-commerce and Marketing Manager monthly

    First result
    1 quarter
    Cost
    Ad test budget
    Owner
    E commerce and Marketing Manager

    Smallest test

    Publish the case study.

    Why it works

    Build the nut butter page out: that customer's story, batch sizes and times per machine, a tahini and almond butter recipe, and the right kit. Run small search ads for "nut butter grinder" and "stone grinder for tahini".

    Nut butter makers are a larger market than bean-to-bar, and the machines are the same.

    Risks and how to handle them

    • Spectra competes on price

      Lead with durability and support.

    Evidence

    • Your website"Equipment for Foodpreneurs - For Nut Butters / Nut milks" collects the Mini Pregrinder ($200), Abi 10, CocoaT5, 12SL, 12SLTA and ALPHA12 melangers; the site description lists "nut butters, tahini, hummus and other gourmet foods".Source
    • Customer reviewsHomepage testimonials: a nut butter maker has used the same CocoaTown machines since 2012 ("the single best piece investment we made"); a Scottish maker's two melangers from 2011 were still working 11 years later; Winky Farms runs two Abi10 grinders in East Africa; a maker owns 8 machines, "all bought used", one over 15 years old. Product pages carry few reviews: ALPHA12 (2), 12SLTA (3), deluxe winnower (1).Source
    • Competitor researchRivals' own homepages: Spectra Melangers, an "Online Store for all Spectra Melangers" (cocoa, chocolate and nut butter stone grinders) shipping to the USA, UK, Canada, Australia, Japan and more; Selmi group, Italian "machines for processing chocolate and nuts"; Chocolate Alchemy, chocolate-making kits, beans and teaching for home and small makers.Source
  • 12

    CocoaTown says it has created chocopreneurs in more than 100 countries. Prospects, press and partners never see them in one place, and the makers would welcome the exposure.

    Medium impactMedium effort First result in 2 quarters President and Co Founder

    First action

    Email 50 customers asking to be listed.

    How to measure it

    Listed makers

    Now
    –
    Target
    150
    By
    2 quarters

    Steps

    1. 1

      Ask permission

      Email customers.

      E-commerce and Marketing Manager 2 weeks

    2. 2

      Build map

      Page with listings.

      E-commerce and Marketing Manager 2 weeks

    3. 3

      Launch

      Email and social.

      E-commerce and Marketing Manager 1 week

    4. 4

      Referral reward

      Parts credit.

      President and Co-Founder 1 week

    5. 5

      Press

      Story of 100 countries.

      President and Co-Founder 1 month

    6. 6

      Grow

      Add new buyers.

      E-commerce and Marketing Manager ongoing

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    President and Co Founder

    Smallest test

    Publish the first 20.

    Why it works

    With permission, publish a map of makers using CocoaTown equipment, with links to their shops and the machines they use. Invite listed makers to share it, and add a referral reward for makers who bring new buyers.

    Proof by place persuades buyers ("someone in my country uses this"), and the map earns links from makers' own sites.

    Risks and how to handle them

    • Privacy

      List only those who agree.

    Evidence

    • Your websiteAbout page: CocoaTown has worked since 2005, "What began in an Atlanta garage has transformed into a global movement empowering chocolate entrepreneurs across more than 100 countries"; the vision is "a complete ecosystem of tools, training, and support for makers". The sitemap has pages on farmer stories, economic uplift, Georgia export awards and EXIM.Source
    • Your websiteHomepage: "Pioneering Craft Chocolate Technology"; equipment categories Roasters, Crackers & Winnowers, Melangers/Grinders, Temperers, Full Production Lines, Bundles, Maintenance Kits, Parts; a "Find Your Perfect Chocolate-Making Machine!" quiz; the site description says CocoaTown has "created chocopreneurs in more than 100 countries".Source
    • Customer reviewsHomepage testimonials: a nut butter maker has used the same CocoaTown machines since 2012 ("the single best piece investment we made"); a Scottish maker's two melangers from 2011 were still working 11 years later; Winky Farms runs two Abi10 grinders in East Africa; a maker owns 8 machines, "all bought used", one over 15 years old. Product pages carry few reviews: ALPHA12 (2), 12SLTA (3), deluxe winnower (1).Source
  • 13

    CocoaTown has 182 YouTube videos and separate video pages, but buyers looking at a machine or part have to search the channel to see it in use or to learn how to replace a part.

    Medium impactLow effort First result in 1 quarter Education Lead

    First action

    Build the ALPHA12 playlist.

    How to measure it

    Support contacts per order

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Sort videos

      By machine.

      Education Lead 1 week

    2. 2

      Playlists

      Per machine.

      Education Lead 1 week

    3. 3

      Add to pages

      Click-to-load.

      E-commerce and Marketing Manager 1 week

    4. 4

      Fill gaps

      Record missing how-tos.

      Technical Director 1 month

    5. 5

      Link from emails

      Order and parts emails.

      E-commerce and Marketing Manager 1 week

    6. 6

      Measure

      Support volume.

      Customer Support Lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Education Lead

    Smallest test

    Add the ALPHA12 playlist to its page.

    Why it works

    Make one playlist per machine (setup, use, cleaning, part replacement) and show it on each machine and part page, loaded on click.

    Video answers questions before purchase and cuts support calls after.

    Risks and how to handle them

    • Old videos show old names

      Add titles with new names.

    Evidence

    • YouTubeThe CocoaTown YouTube channel has 2,570 subscribers, 182 videos and 212,857 views; the site has "How-To Videos", "Equipment videos" and "Cocoatown videos" pages.Source
    • Your websiteALPHA12 product page: "The ALPHA12 (previously known as ECGC-12SQSS) Melanger is the smaller version of the ALPHA100 (ECGC-65A) Grinder". In the catalogue, 13 product titles still use "12SQSS" and 7 use "ALPHA12" for the same machine's parts. A store search for "ALPHA12" returns ten results that include the Professional Kit and the Chocokneader but none of the three ALPHA12 maintenance kits, which are titled "12SQSS".Source
    • Google PageSpeedHomepage: mobile score 33, the largest content appears after 25 s in Google's phone test and the page downloads 11.8 MB, of which 9.7 MB is YouTube (10 embedded videos on the homepage); "Reduce unused JavaScript" could save about 8.2 s. Real visitors (Chrome UX Report) pass Core Web Vitals, with LCP 1.6 s.Source
  • 14

    Homepage testimonials praise machines that have run for 11-15 years, but product pages show almost no reviews: two on the ALPHA12, three on the 12SLTA, one on the deluxe winnower. Buyers comparing CocoaTown with cheaper melangers look for reviews on the product page.

    Medium impactLow effort First result in 1 quarter Customer Support Lead

    First action

    Email 100 ALPHA12 and 12SLTA owners.

    How to measure it

    Reviews on top 10 machines

    Now
    –
    Target
    10 each
    By
    2 quarters

    Steps

    1. 1

      List owners

      By machine.

      E-commerce and Marketing Manager 1 week

    2. 2

      Request flow

      Klaviyo.

      E-commerce and Marketing Manager 1 week

    3. 3

      Credit offer

      Parts credit.

      President and Co-Founder 1 day

    4. 4

      Move testimonials

      To products.

      E-commerce and Marketing Manager 1 day

    5. 5

      Reply to reviews

      Owner replies.

      Customer Support Lead ongoing

    6. 6

      Measure

      Conversion on pages with reviews.

      E-commerce and Marketing Manager monthly

    First result
    1 quarter
    Cost
    Parts credits
    Owner
    Customer Support Lead

    Smallest test

    Send the first 100 requests.

    Why it works

    Email past buyers by machine and ask for a short review with a photo, offering a parts credit. Move the homepage testimonials onto the matching product pages.

    Product-page reviews from long-time owners answer the durability question at the moment of purchase.

    Risks and how to handle them

    • Incentive rules

      Ask for honest reviews, credit for any review.

    Evidence

    • Customer reviewsHomepage testimonials: a nut butter maker has used the same CocoaTown machines since 2012 ("the single best piece investment we made"); a Scottish maker's two melangers from 2011 were still working 11 years later; Winky Farms runs two Abi10 grinders in East Africa; a maker owns 8 machines, "all bought used", one over 15 years old. Product pages carry few reviews: ALPHA12 (2), 12SLTA (3), deluxe winnower (1).Source
    • Competitor researchRivals' own homepages: Spectra Melangers, an "Online Store for all Spectra Melangers" (cocoa, chocolate and nut butter stone grinders) shipping to the USA, UK, Canada, Australia, Japan and more; Selmi group, Italian "machines for processing chocolate and nuts"; Chocolate Alchemy, chocolate-making kits, beans and teaching for home and small makers.Source
    • Tech checkThe store runs on Shopify with Klaviyo (verified on the domain), a newsletter sign-up, Tawk.to live chat, and Shop Pay, Apple Pay and Venmo at checkout; it ships internationally.Source
  • 15

    CocoaTown works on economic uplift and farmer stories, has EXIM-backed payment terms for international buyers, and its vision is a complete ecosystem for makers. Cocoa-growing cooperatives and development programs buy processing equipment to keep more value at origin.

    High impactHigh effort First result in 2 quarters President and Co Founder

    First action

    List ten programs that funded cocoa processing in the last two years.

    How to measure it

    Program packages sold

    Now
    –
    Target
    2
    By
    4 quarters

    Steps

    1. 1

      List programs

      Ten.

      President and Co-Founder 1 month

    2. 2

      Package

      Line and training.

      Technical Director 1 month

    3. 3

      Proposal

      In Spanish, French, English.

      E-commerce and Marketing Manager 1 month

    4. 4

      Meetings

      With programs.

      President and Co-Founder 1 quarter

    5. 5

      Pilot

      One cooperative.

      President and Co-Founder 2 quarters

    6. 6

      Case study

      Results.

      E-commerce and Marketing Manager after pilot

    First result
    2 quarters
    Cost
    Travel and proposal time
    Owner
    President and Co Founder

    Smallest test

    Send one proposal.

    Why it works

    Package an origin-processing line (roaster, cracker, winnower, melangers, temperer, training) with EXIM terms and training, and present it to cooperatives, export agencies and development programs.

    One program deal can equal dozens of individual sales and fits the company's mission.

    Risks and how to handle them

    • Long procurement cycles

      Run alongside regular sales.

    Evidence

    • Your websiteAbout page: CocoaTown has worked since 2005, "What began in an Atlanta garage has transformed into a global movement empowering chocolate entrepreneurs across more than 100 countries"; the vision is "a complete ecosystem of tools, training, and support for makers". The sitemap has pages on farmer stories, economic uplift, Georgia export awards and EXIM.Source
    • Your websiteFinancing page: US and Canada buyers can use APPROVE, which matches them with multiple lenders; card buyers can pay in installments with PayPal Pay Later or Shop Pay; buyers outside the US and Canada can pay in 3 installments "if approved by EXIM Bank insurance" (35% at purchase, 35% on day 30, 30% on day 60).Source
    • Your websiteCatalogue (124 products, checked October 20, 2026): complete kits from $5,500 (Entry) to $51,500 (Commercial Deluxe); ALPHA100 grinder $12,500-$13,500; ALPHA12 melanger $1,540-$1,650; 12SLTA melanger $660; Abi 10 from $400; maintenance kits $200-$540; 93 of the 124 products have no product type set.Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    CocoaTown has run a course in Mexico, publishes some content in Spanish, and sells in Latin America. Courses lead to equipment sales, and teaching in the buyer's own language is a strong reason to choose one supplier over another.

    High impactHigh effort First result in 3 quarters Education Lead

    First action

    Survey Spanish-speaking past buyers on what they want to learn.

    How to measure it

    Graduate equipment orders

    Now
    –
    Target
    20 a year
    By
    4 quarters

    Steps

    1. 1

      Survey

      Past buyers.

      Education Lead 2 weeks

    2. 2

      Curriculum

      Online modules.

      Education Lead 2 months

    3. 3

      Teachers

      Spanish-speaking.

      Education Lead 1 month

    4. 4

      Launch online

      First cohort.

      Education Lead 1 quarter

    5. 5

      In-person course

      Latin America.

      Education Lead 2 quarters

    6. 6

      Graduate offer

      Equipment bundle.

      President and Co-Founder ongoing

    First result
    3 quarters
    Cost
    Teacher and course costs
    Owner
    Education Lead

    Smallest test

    Run one online class in Spanish.

    Why it works

    Run a regular Spanish program: online modules, an in-person course each year in Latin America, and a Spanish equipment advisor. Bundle equipment offers for graduates.

    Education builds trust before a large purchase, and a Spanish program sets CocoaTown apart in origin markets.

    Risks and how to handle them

    • Low enrollment

      Start online and small.

    Evidence

    • Your websiteCourses for sale: "Curso de chocolate del grano a la barra en México" ($330), dated September 8-10, 2025, can still be added to cart; "Bean To Bar Workshop - United States" ($1,650) and "Bean To Bar Bootcamp - India" ($1,375) are sold out with no next date shown.Source
    • Your websiteSpanish and French storefronts (/es, /fr): the Spanish ALPHA12 page calls the mini drum a "mini batería" and the stainless steel wiper "limpiaparabrisas de acero inoxidable" (a windshield wiper), and opens "Escuchamos a nuestros clientes y se le ocurrió una solución"; the French page still calls the machine "ECGC-12SQSS" and "the smaller version of the ECGC-65A grinder".Source
    • Your websiteEducation: a quiz recommends past webinars; a 2024 webinar series and workshops; a paid "Care & Maintenance for ECGC-65A - ECGC-65E Grinders" webinar product at $55; blog posts introduce webinar presenters.Source
  • 17

    Machines sell in 100+ countries and last a decade or more, but support comes from Alpharetta, often by video call (customers praise it). Downtime abroad waits on shipping parts.

    High impactHigh effort First result in 4 quarters Technical Director

    First action

    Identify two long-time customers abroad who could be service partners.

    How to measure it

    Certified partners

    Now
    –
    Target
    4
    By
    4 quarters

    Steps

    1. 1

      Pick regions

      By installed base.

      Technical Director 1 month

    2. 2

      Find partners

      Experienced customers.

      President and Co-Founder 1 quarter

    3. 3

      Train

      Repair and parts.

      Technical Director 1 month

    4. 4

      Stock

      Parts on consignment.

      Parts and Service Lead 1 month

    5. 5

      Promote

      On pages for that region.

      E-commerce and Marketing Manager ongoing

    6. 6

      Review

      Response times.

      Technical Director quarterly

    First result
    4 quarters
    Cost
    Training and stock
    Owner
    Technical Director

    Smallest test

    Sign one partner.

    Why it works

    Certify a service partner in each key region (Latin America, West Africa, Europe, India) to stock parts and repair machines, trained by CocoaTown, with a referral fee.

    Local service lowers the risk of buying from a US maker and keeps parts sales flowing.

    Risks and how to handle them

    • Quality varies

      Certify and audit each partner.

    Evidence

    • Your websiteAbout page: CocoaTown has worked since 2005, "What began in an Atlanta garage has transformed into a global movement empowering chocolate entrepreneurs across more than 100 countries"; the vision is "a complete ecosystem of tools, training, and support for makers". The sitemap has pages on farmer stories, economic uplift, Georgia export awards and EXIM.Source
    • Customer reviewsHomepage testimonials: a nut butter maker has used the same CocoaTown machines since 2012 ("the single best piece investment we made"); a Scottish maker's two melangers from 2011 were still working 11 years later; Winky Farms runs two Abi10 grinders in East Africa; a maker owns 8 machines, "all bought used", one over 15 years old. Product pages carry few reviews: ALPHA12 (2), 12SLTA (3), deluxe winnower (1).Source
    • Your websiteThe Maintenance Kits page names machines only by their old model numbers (ECGC-12SQSS, ECGC-65E), leaves out the ALPHA200 kit ($470) sold in the store, and its link to the 12SLTA conical-stones kit (/products/maintenance-kit-melanger-ecgc-12slta) returns 404; the live product is at /products/maintenance-kit-for-melanger-ecgc-12slta. The page says buying a kit with a machine adds "no significant change in the S&H".Source
  • 18

    Owners need parts for the exact machine they own, but the store knows them only as past orders under old and new names. Used buyers aren't known at all.

    Medium impactHigh effort First result in 4 quarters President and Co Founder

    First action

    Add a simple "register your machine" form.

    How to measure it

    Machines registered

    Now
    –
    Target
    1,000
    By
    4 quarters

    Steps

    1. 1

      Form

      Serial and model.

      E-commerce and Marketing Manager 1 week

    2. 2

      Customer account

      Machines listed.

      E-commerce and Marketing Manager 1 quarter

    3. 3

      Parts per machine

      From idea 2.

      E-commerce and Marketing Manager 1 month

    4. 4

      Manuals and videos

      Per machine.

      Education Lead 1 month

    5. 5

      Support booking

      Linked to machine.

      Customer Support Lead 1 month

    6. 6

      Promote

      Every parts email.

      E-commerce and Marketing Manager ongoing

    First result
    4 quarters
    Cost
    Development time
    Owner
    President and Co Founder

    Smallest test

    Launch the form.

    Why it works

    Let owners register each machine by serial number, see the right parts, manuals, videos and warranty, and book support. Registration also captures used-machine owners.

    Knowing every machine in the field drives parts sales, service and upgrade offers.

    Risks and how to handle them

    • Low registration

      Offer a parts discount for registering.

    Evidence

    • Your websiteALPHA12 product page: "The ALPHA12 (previously known as ECGC-12SQSS) Melanger is the smaller version of the ALPHA100 (ECGC-65A) Grinder". In the catalogue, 13 product titles still use "12SQSS" and 7 use "ALPHA12" for the same machine's parts. A store search for "ALPHA12" returns ten results that include the Professional Kit and the Chocokneader but none of the three ALPHA12 maintenance kits, which are titled "12SQSS".Source
    • Customer reviewsHomepage testimonials: a nut butter maker has used the same CocoaTown machines since 2012 ("the single best piece investment we made"); a Scottish maker's two melangers from 2011 were still working 11 years later; Winky Farms runs two Abi10 grinders in East Africa; a maker owns 8 machines, "all bought used", one over 15 years old. Product pages carry few reviews: ALPHA12 (2), 12SLTA (3), deluxe winnower (1).Source
    • Tech checkThe store runs on Shopify with Klaviyo (verified on the domain), a newsletter sign-up, Tawk.to live chat, and Shop Pay, Apple Pay and Venmo at checkout; it ships internationally.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    Machines come in 110 V and 220 V, 50 Hz and 60 Hz variants, and the site has a separate table of each country's voltage and frequency for buyers to check by hand. A wrong pick is an expensive return.

    Medium impactLow effort First result in 1 month E commerce and Marketing Mana…

    First action

    Map the country table to variants.

    How to measure it

    Voltage-related returns

    Now
    –
    Target
    0
    By
    2 quarters

    Steps

    1. 1

      Map table

      Country to variant.

      E-commerce and Marketing Manager 1 day

    2. 2

      Preselect

      By shipping country.

      E-commerce and Marketing Manager 1 week

    3. 3

      Warn on mismatch

      Message.

      E-commerce and Marketing Manager 2 days

    4. 4

      Quote form

      Same check.

      E-commerce and Marketing Manager 1 day

    5. 5

      Test

      Top 10 countries.

      Customer Support Lead 1 day

    6. 6

      Track

      Returns.

      Customer Support Lead quarterly

    First result
    1 month
    Cost
    Staff time only
    Owner
    E commerce and Marketing Manager

    Smallest test

    Add the "matches your country" line on the ALPHA12.

    Why it works

    Preselect the variant from the shipping country, show "Matches your country: 220 V / 50 Hz" next to the button, and warn when a buyer chooses a mismatch.

    It prevents costly mistakes and removes a moment of doubt for international buyers.

    Risks and how to handle them

    • Buyers in mixed-voltage countries

      Show the warning but allow the choice.

    Evidence

    • Your websiteMachines are sold in 110 V and 220 V, 50 Hz and 60 Hz variants, and a separate "Country wise Voltage & Frequency" page lists each country's voltage, frequency and plug type for buyers to check by hand.Source
    • Your websiteCatalogue (124 products, checked October 20, 2026): complete kits from $5,500 (Entry) to $51,500 (Commercial Deluxe); ALPHA100 grinder $12,500-$13,500; ALPHA12 melanger $1,540-$1,650; 12SLTA melanger $660; Abi 10 from $400; maintenance kits $200-$540; 93 of the 124 products have no product type set.Source
  • 20

    About 40 press articles live as separate pages on the site. They thin out the site and are hard for press and buyers to scan.

    Medium impactLow effort First result in 1 month E commerce and Marketing Mana…

    First action

    List the press pages with their dates.

    How to measure it

    Press page visits

    Now
    –
    Target
    +100%
    By
    2 quarters

    Steps

    1. 1

      List

      All press pages.

      E-commerce and Marketing Manager 1 day

    2. 2

      Design

      One page.

      E-commerce and Marketing Manager 2 days

    3. 3

      Quotes

      Short highlights.

      E-commerce and Marketing Manager 1 day

    4. 4

      Redirect

      Old pages.

      E-commerce and Marketing Manager 1 day

    5. 5

      Keep originals

      Interviews.

      E-commerce and Marketing Manager 1 hour

    6. 6

      Link

      From about page.

      E-commerce and Marketing Manager 1 hour

    First result
    1 month
    Cost
    $0
    Owner
    E commerce and Marketing Manager

    Smallest test

    Build the media page.

    Why it works

    Make one media page with logos, dates and short quotes linking to each source, redirect the old pages to it, and keep the few that are original interviews.

    One strong press page is better proof, and fewer thin pages help the product pages in search.

    Risks and how to handle them

    • Losing old links

      Redirect each one.

    Evidence

    • Your websiteThe sitemap holds 859 URLs, including about 40 press articles stored as separate pages (Georgia export awards, FCIA awards, interviews), 198 blog posts and an agents.md file that tells AI shopping agents how to browse and check out on the store.Source
    • Your websiteAbout page: CocoaTown has worked since 2005, "What began in an Atlanta garage has transformed into a global movement empowering chocolate entrepreneurs across more than 100 countries"; the vision is "a complete ecosystem of tools, training, and support for makers". The sitemap has pages on farmer stories, economic uplift, Georgia export awards and EXIM.Source
  • 21

    CocoaTown already publishes an agents.md file telling AI shopping agents how to browse and check out. But 93 of 124 products have no product type, model names are mixed, and specs like capacity and power sit in long text.

    Medium impactLow effort First result in 1 month E commerce and Marketing Mana…

    First action

    Fill product types for all machines.

    How to measure it

    Products with structured specs

    Now
    –
    Target
    100%
    By
    1 quarter

    Steps

    1. 1

      Product types

      All 124.

      E-commerce and Marketing Manager 1 day

    2. 2

      Spec fields

      Capacity, power, size.

      Technical Director 1 week

    3. 3

      Fill specs

      Machines first.

      E-commerce and Marketing Manager 2 weeks

    4. 4

      Names

      New and old.

      Parts and Service Lead 1 week

    5. 5

      Test assistants

      Common questions.

      E-commerce and Marketing Manager 1 day

    6. 6

      Repeat

      Quarterly.

      E-commerce and Marketing Manager quarterly

    First result
    1 month
    Cost
    Staff time only
    Owner
    E commerce and Marketing Manager

    Smallest test

    Fill product types this week.

    Why it works

    Fill product types, add structured specs (capacity in kg, voltage, motor, dimensions, "fits" machines) as product fields, and use both model names. Then test what assistants answer for "best melanger for 5 kg batches".

    When buyers ask assistants for equipment, clear specs decide which product is suggested.

    Risks and how to handle them

    • Specs inconsistent

      Have the technical team check each.

    Evidence

    • Your websiteThe sitemap holds 859 URLs, including about 40 press articles stored as separate pages (Georgia export awards, FCIA awards, interviews), 198 blog posts and an agents.md file that tells AI shopping agents how to browse and check out on the store.Source
    • Your websiteCatalogue (124 products, checked October 20, 2026): complete kits from $5,500 (Entry) to $51,500 (Commercial Deluxe); ALPHA100 grinder $12,500-$13,500; ALPHA12 melanger $1,540-$1,650; 12SLTA melanger $660; Abi 10 from $400; maintenance kits $200-$540; 93 of the 124 products have no product type set.Source
    • Your websiteALPHA12 product page: "The ALPHA12 (previously known as ECGC-12SQSS) Melanger is the smaller version of the ALPHA100 (ECGC-65A) Grinder". In the catalogue, 13 product titles still use "12SQSS" and 7 use "ALPHA12" for the same machine's parts. A store search for "ALPHA12" returns ten results that include the Professional Kit and the Chocokneader but none of the three ALPHA12 maintenance kits, which are titled "12SQSS".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

Fill the events in this plan

These ideas are events. Talk gets registrants for them and tells you who's coming and what their company does before the day.

Plan an event (opens programmable.talk in a new tab)
ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 21, 2026, and cites them throughout. CocoaTown did not commission, review or endorse it, and Programmable is not affiliated with CocoaTown. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how CocoaTown runs its business.

Something wrong, or do you represent CocoaTown? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Correct the Maintenance Kits page, dual model names, Spanish and French fixes, past course and waitlists, lighter homepage, kit add-on.

  2. Days 31 to 6012 ideas

    Parts reminders, pre-owned program, monthly cost on kits, start-up planner, nut butter market, maker map, videos on pages, reviews and origin programs; voltage picker, press page and AI-ready specs.

  3. Days 61 to 903 ideas

    Commit to the Spanish school, service partners abroad and the registration portal.

The research behind the plan

2 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value machines that last more than a decade. The most cited problem: finding the right part for an older model.

  • Personal support, including video calls with the founders
  • Shipping costs for parts abroad
  • In their words: “chocopreneur”

Market

Competitive landscape

3 competitors compared: Spectra Melangers, Selmi group and Chocolate Alchemy.

  • Gap to exploit: Equipment teaching in Spanish for origin countries
  • Spectra Melangers: Narrower range beyond grinding
  • Selmi group: Larger budgets

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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