Edexia's /faq page, linked from the menu as "Common questions" about teacher control, privacy and marking, is still the old VCE English essay-grader FAQ. Its title is "Common Questions About AI Essay Grading for VCE English", and to "Is Edexia for students or teachers?" it answers "Students never log in or use Edexia as a practice tool." Meanwhile /students invites students to "Get started", write their tasks, use the tutor and "Start your own practice", and /signup has an "I'm a student" button. The How it works page has the same problem: teachers "upload typed essays", with no student writing, tutor or question bank. These are the pages a deputy principal, head of department or IT lead reads before approving a tool, and Edexia's own approval guide tells them to ask "Can a student use it to produce work they hand in as their own?" and "Can teachers see how students used it?". Right now Edexia's own pages give two different answers.
First action
Change the answer to "Is Edexia for students or teachers?" today to describe both, and retitle the page.
How to measure it
FAQ-to-demo conversion
- Now
- –
- Target
- +30%
- By
- 60 days
Steps
List the contradictions
Read /faq and /how-it-works against /students, /summative, /formative and /privacy; mark every answer that describes the old essay grader.
Founders Associate 1 day
Fix the student answer
Replace "Students never log in" with what students do, what the tutor cannot do and what teachers see.
CEO 1 hour
Regroup the questions
Four sections: teachers, students, school leaders, privacy and approval; drop or merge duplicates.
CEO 2 days
Widen the curriculum answers
Name all ten certificates and rubrics; say plainly which subjects the accuracy figures cover.
CTO 1 day
Rewrite How it works
Set, write, mark, moderate, release: the full loop with student and teacher screens.
CEO 2 days
Add structure and links
New title and meta description, FAQ structured data, and a link from each answer to its page.
Founding Engineer 1 day
Check with a partnerships lead
Have each state lead read it as a deputy principal would and flag anything a school would query.
Head of School Partnerships (VIC) 1 day
Measure
FAQ visits to demo bookings and sign-ups, before and after.
Founders Associate monthly
Why it works
Rewrite /faq and /how-it-works around the current product, one answer for each question a school asks: who logs in (teachers and students), what the tutor can and cannot do ("cannot write into their work", and teachers read every chat), how writing replay works, which certificates and rubrics are built in (all ten, not only VCAA), what accuracy evidence exists and for which subjects, LMS status, onboarding, pricing approach and data storage. Group the 37 questions into four sections (For teachers, For students, For school leaders, Privacy and approval), retitle the page "Edexia FAQ: marking, student writing, AI use and privacy", add FAQ structured data, and link each answer to the matching page (students, summative, formative, privacy, accuracy). Keep the strongest old answers, such as the 579-essay trial and teacher approval before release, and say clearly that they come from VCE English.
Approving an AI tool is a trust decision, and one contradiction (a page saying students never log in, beside a student sign-up button) is enough to stall it or send it back with questions. A current FAQ shortens the approval path for every school the new partnership leads bring in. It also corrects what search engines and AI assistants repeat about Edexia, since the FAQ is the page most likely to be quoted when someone asks what Edexia is.
Ready to use
CopyReplacement answer: Is Edexia for students or teachers?
Both. Teachers set tasks and exams, mark with Edexia as an extra marker, and decide every mark before anything is released. Students write their classwork, tasks and exams in Edexia and can get feedback on drafts. The tutor can question, explain and point a student to where to look, but it cannot write into their work, and teachers can read every chat. Writing replay shows how typed work was produced; those signals inform the teacher and never decide. Schools choose which of these features each class uses.
Risks and how to handle them
Old answers are quoted in schools' existing approval records
Add a dated "what changed" note at the top of the FAQ and send it to current schools.
Over-claiming accuracy for subjects not yet tested
State which subjects the trial covers and link to idea 5 for the rest.
Evidence
- Your websiteFAQ page (checked November 9, 2026), titled "FAQ | Common Questions About AI Essay Grading for VCE English", with 37 questions. To "Is Edexia for students or teachers?" it answers "Students never log in or use Edexia as a practice tool." It also says "Every criterion and grade descriptor from the VCAA English rubric is built into the system", "Integration with learning management systems is on the roadmap" and, on cost, "Edexia offers flexible pricing for schools." It does not mention the tutor or the question bank.Source
- Your websiteStudent page and sign-up: /students asks students to "Get started", write their own responses to set tasks, use a tutor that "helps you think it through and leaves the writing to you", get feedback on drafts and "Start your own practice and keep it alongside the work your teacher sets". /signup offers "I'm a teacher" and "I'm a student".Source
- Your websiteHow it works page: still describes a "VCE Aligned AI essay grading and feedback tool built for VCE English" in which "Teachers upload typed essays or scan handwritten work", with no student writing, tutor or question bank.Source
- Your websiteGuide "How to approve AI tools for your school" (updated October 21, 2026): six questions, including "Has the tool passed a privacy and security check the sector accepts, such as ST4S?", "Can a student use it to produce work they hand in as their own?" and "Can teachers see how students used it?", and four approval tiers from "Approved across the school" to "Not yet approved".Source
- Your websiteHomepage: "The most comprehensive teaching assistant for schools", with summative and formative products, a question bank, a Socratic tutor, writing replay for AI detection, handwriting upload, blind grading and analytics; "Loved by teachers at 50+ schools". The homepage FAQ says the AI chat "cannot write into their work" and "Teachers can read every chat". No prices; the calls to action are "Try Edexia free" and "Book a demo".Source