Material Bank is hiring an event lead to win members among Facilities Management, Property Management, Real Estate Development and Corporate Workplace audiences, and an integrated marketer for "audience expansion". But the site still speaks to one audience: the homepage has blocks only for "architects and interior designers" and "manufacturers", the sign-in panel says Material Bank "is exclusively for A&D professionals" and every registration "is reviewed to verify qualifications", and the FAQ says approval verifies a "qualifying architect, designer, or industry professional". A facilities manager who scans a booth QR code at an FM show is told, in effect, that the platform is not for them.
First action
Agree the access rule for facilities and property teams with the member verification team.
How to measure it
New-audience verified members
- Now
- –
- Target
- 3,000
- By
- 2 quarters
Steps
Set the access rule
What these members can sample and how they are verified.
Director, Brand & Integrated Marketing 1 week
Map use cases
Interview ten facilities and workplace buyers.
Integrated Marketing Manager 2 weeks
Write the page
Use cases, proof and how it works for them.
Integrated Marketing Manager 1 week
Add the registration type
New user type and verification rules.
Member verification team 2 weeks
Build onboarding
Welcome emails for the new type.
Lifecycle Marketing 1 week
Event landing pages
QR codes that pre-select the new type and record the show.
Senior Event Marketing Manager 1 week
Track
Registrations, approvals and first orders by audience.
Senior Analytics Engineer weekly
Share with brands
New audience in brand partner reporting.
Enterprise Account Manager quarterly
Why it works
Decide what these audiences get (full sampling, a capped sample allowance, or browse-and-save with samples routed through their designer or brand rep), then build it: a "For facilities and workplace teams" page with their use cases (replacements and attic stock, refreshes across many sites, finish standards, sustainability data), a registration type with its own verification rules, welcome emails, and event landing pages that drop new sign-ups into that path with the show and firm recorded.
The events budget only pays back if the people it attracts can join and order. A dedicated path also gives the integrated team a clean test of how these audiences convert, and gives brand partners a new specifier group to pay for.
Ready to use
ChecklistNew-audience launch list
[ ] Access rule per audience (FM, property, real estate development, corporate workplace) [ ] Landing page with use cases [ ] Registration type and verification rules [ ] Sign-in panel copy that no longer says "exclusively for A&D" [ ] Welcome emails [ ] Event QR pages that record show and firm [ ] Reporting by audience [ ] Brand partner reporting includes the new audience
Risks and how to handle them
Sample costs rise with new audiences
Cap samples for new types until order value is known.
A&D members feel the platform is diluted
Keep the A&D experience and messaging unchanged; give new types their own path.
Evidence
- HiringSenior Event Marketing Manager (posted September 14, 2026): owns the trade shows "that drive new member acquisition and firm penetration across Architecture & Design (A&D), Facilities Management (FM), Property Management, Real Estate Development, and Corporate Workplace audiences"; "measured on registration, order, and firm-penetration outcomes, not just activity or attendance"; events such as NeoCon, AIA Conference on Architecture, Clerkenwell Design Week and Paris Design Week "plus FM/property/CRE/corporate workplace events"; associations IFMA, AIA and IIDA; tracks "attendee-to-member-to-order conversion by event and by firm".Source
- HiringIntegrated Marketing Manager (posted September 16, 2026) will "lead integrated marketing for new growth initiatives and audience expansion" with "creative, content, and messaging testing roadmaps"; the Associate Creative Director post says "As we launch a new platform, bring our refreshed brand identity to life, and expand into new audiences", working across "US and European teams" and defining how AI enters creative workflows. Both report to the Director, Brand & Integrated Marketing.Source
- Your websiteHomepage: H1 "Search. Sample. Specify."; "650+ top brands. One site. Order by midnight. Samples by 10:30 AM tomorrow. Always FREE."; only two audience blocks, "For architects and interior designers" and "For manufacturers"; the sign-in panel says "Material Bank is exclusively for A&D professionals. As such, each registration is reviewed to verify qualifications."; the join link registers "industryPro" or "studentEducator" users; a pop-up offers a "$10 Starbucks digital gift card" for a first order this week.Source
- Your websiteFAQ: approval "to verify your status as a qualifying architect, designer, or industry professional", and public email domains "will delay the approval process"; brand partners reach "100,000+ (and growing) vetted design professionals who are actively working on projects in the United States and Canada", members who specialize in "hospitality, workplace, real estate development, government, retail, healthcare, education"; "Brand partners do not pay for ranking or placement"; "10M+ Creative Assets" in Inspiration; a Climate Impact Program for "firms with 10+ Material Bank members"; "over four million packages have been saved" and "over 1.2 million samples" redistributed since 2019.Source