MAXPRO's own SC page says the cable lasts 1.5 to 2 years and that "Self-Replacement cable kits are available", but the $45 kit is sold out with "Backordered until Novemer." The warranty excludes cable wear, so the 40,000+ owners who bought an SC more than 18 months ago are the ones who will need a cable, and right now the store has nothing to sell them except a $125 mail-in tune-up that few will find from the kit page.
First action
Count SC units sold 18 to 30 months ago and compare with kits on order.
How to measure it
Kit plus tune-up orders
- Now
- –
- Target
- 400 a month
- By
- 90 days
Steps
Size demand
SC units sold by month since launch; kits and tune-ups sold in the last year.
Operations Manager 2 days
Restock
Order kits to cover the next six months of due cables, with a reorder point.
Operations Manager 1 week
Fix the page
Correct "Novemer", give a ship date and allow back-orders instead of "Sold out".
Ecommerce Manager 1 hour
Offer the alternative
Show the Tune-Up Program and the how-to video on the kit page.
Ecommerce Manager 1 day
Waitlist
Turn on back-in-stock signups so every lost buyer becomes an email.
Ecommerce Manager 1 day
Reminder flow
Klaviyo flow at month 18 after registration or order: kit, video, tune-up.
Marketing Manager 1 week
Support macro
Gorgias reply for worn-cable tickets with the kit and tune-up links.
Customer Experience Lead 1 day
Measure
Kit and tune-up revenue, cable tickets and reviews mentioning cables.
Operations Manager monthly
Run this outreach. The sequence sent for you: addresses found and verified, replies routed to your CRM. Usually live within days.
Book a working sessionWhy it works
Restock the kit and never let it run out again: forecast demand from SC sales by month (a unit sold 18 to 24 months ago is a kit due now). While it is backordered, take orders with a firm ship date instead of "Sold out", and offer the Tune-Up Program on the same page for owners who would rather not open a spring-loaded unit. Then send every registered owner a reminder at month 18 with the kit, the video and the tune-up side by side.
Consumables are the cheapest revenue a hardware brand has: the customer already trusts the product and has to replace the part. A worn cable that cannot be replaced is also the moment an owner stops training, writes a bad review or looks at Tonal.
Ready to use
EmailMonth-18 cable reminder
Subject: Your MAXPRO cables are due a check You have been training on your MAXPRO for about 18 months. Cables last 1.5 to 2 years with regular use, so now is the time to look for fraying. Two ways to keep training: 1. Replace them yourself: Cable Replacement Kit, $45, with our step-by-step video. 2. Send it to us: the Tune-Up Program, $125, a 10-point inspection with new cables and a one-year warranty on the work. [Get the kit] [Book a tune-up]
Risks and how to handle them
Owners struggle with the spring-loaded swap
Push the tune-up for nervous owners and keep the safety video prominent.
Stock tied up in kits
Order against the forecast of units due, not a guess.
Evidence
- Your websiteMAXPRO Smart Gym System (SC) page (checked October 20, 2026): $749 in three colours, "4.7 out of 5 stars Based on 365 reviews", "94% would recommend"; specifications say "Expected cable life: 1.5-2 years depending on frequency of use. Self-Replacement cable kits are available on MAXPRO store." The page promises "250+ Guided Workouts Free • No subscription needed". Its stat strip is served as "0 lbs Resistance 0+ Exercises 0s Setup Time 0K+ Users" until a script animates the numbers.Source
- Your websiteThe $45 "BACKORDERED: Cable Replacement Kit-MAXPRO SmartConnect" is sold out; the page reads "Backordered until Novemer." and "This kit works on both the MAXPRO Base & SmartConnect models", links a YouTube video for directions, has 3 reviews, and its footer says "Over 40,000+ Customers".Source
- Your websiteMAXPRO Tune-Up Program ($125, US only, 7 reviews at 5.0): a 10-point inspection that starts with "Cable replacement" and friction material replacement; "We recommend that your MAXPRO undergo a professional tune-up at least every 2 years with regular use"; one-year warranty on the work. A separate Tune-Up for the Base model is $150.Source
- Your websiteWarranty page: a two-year limited warranty; "The MAXPRO is not warranted against normal wear and tear and it is important that you maintain your MAXPRO, including the cables, by inspecting your MAXPRO regularly". The cable how-to page (/pages/cords) asks owners to wear safety glasses, use two Phillips screwdrivers and let the old cable fully unwind so that springs "under tension" do not pop out.Source
- Your websiteHomepage: "45,000+ Happy Clients", "Join 100K+ People Training Smarter", while the meta description says "40,000+ customers"; "As Seen on Shark Tank", "No Subscription Required", "30-Day Money-Back", "2-Year Warranty"; MAXPRO Air "From $379"; Grab & Go $829 (was $874) with a 3-month Premium App membership ("$29 value"); app "from $9.99 /month or $69.99 /year"; banner "Start your gym experience at $33/month". A reviewer writes the SC is "easily adaptable for disabilities and wheelchair workouts". The homepage has no H1 heading.Source