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  • Idea portfolio
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  • This week · 6
  • This quarter · 9
  • Big bets · 3
  • Wildcards · 3
Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. MSG Entertainment
MSG Entertainment logo

growth playbook · Oct 22, 2026

msgentertainment.com (opens in a new tab)

MSG Entertainment growth playbook

Diagnosis

MSG Entertainment had a record year (fiscal 2026 revenues of $1.06 billion, 6.4 million guests at nearly 960 events, 1.2 million Christmas Spectacular tickets), and its hiring shows where it wants more: a VP Global Partnership Sales for all MSG companies, a Marketing Cloud analyst for one CRM across MSG Entertainment, MSG Sports and Sphere, a Beacon Theatre booking director, premium hospitality and guest engagement staff.

Its corporate site, where every partnership is announced, has no page or contact for brands, promoters or hospitality buyers, and still lists 180 news posts from 2020.

This playbook adds a partner page, release contacts, audience routes and a Beacon booking page first, then CRM journeys for Christmas Spectacular buyers and make-good guests, owned media as sponsorship inventory, partner dashboards and corporate hospitality, and longer term a shared fan profile across the MSG companies and a year-round Rockettes program.

Growth Score

7/10

Biggest Opportunity

Use MSG's audience, now counted in its own results, to sell more partnerships, hospitality and repeat visits, starting with a front door for brands on its own site.

Biggest Risk

Live Nation, AEG and Oak View Group sell sponsorship and venues at much larger scale, and newer New York venues compete for the same artists and partners.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Give brands a "Partner with MSG" page and a way to start the conversation

    Add a partnership inquiries email or form link to the Contact page today.

    High impact First result in 1 month
  2. 2

    Add an "About MSG Entertainment" and contacts block to every release

    Write the boilerplate paragraph.

    Medium impact First result in 1 week
  3. 3

    Turn the corporate homepage into routes for each visitor: fans, partners, promoters, investors and job seekers

    Sketch the five routes.

    Medium impact First result in 2 weeks

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 1Big bets · 7Fill-ins · 10Reconsider · 3
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    MSG is hiring a VP Global Partnership Sales to grow partnership revenue across naming rights, hospitality, media, fan engagement and B2B for every MSG company. msgentertainment.com, where every partnership announcement is published, has no partnerships page, its Contact page is an address and a switchboard number, and the Lexus, Glaze Teriyaki and Kalshi releases end without a line on who to call. A brand marketer who reads about Lexus's 15-year deal has nowhere to go next.

    High impactLow effort First result in 1 month VP Global Partnership Sales

    First action

    Add a partnership inquiries email or form link to the Contact page today.

    How to measure it

    Inbound partnership inquiries

    Now
    –
    Target
    20 a quarter
    By
    2 quarters

    Steps

    1. 1

      Agree the pitch

      Audience numbers, venues and partnership types.

      VP Global Partnership Sales 3 days

    2. 2

      Pick stories

      Lexus, Glaze Teriyaki and one B2B partner, approved by each.

      EVP, Global Sports & Entertainment Partnerships 1 week

    3. 3

      Write and design

      One page with proof, inventory types and the form.

      Senior Designer 1 week

    4. 4

      Route the form

      To partnership sales in Salesforce, tagged by category.

      Sales Operations 2 days

    5. 5

      Add to releases

      A partnership inquiries line on every partnership release.

      Corporate Communications Lead 1 day

    6. 6

      Add to the menu

      Homepage and Contact page links.

      Corporate Web Manager 1 day

    7. 7

      Review

      Inquiries, meetings and closed deals per quarter.

      VP Global Partnership Sales quarterly

    First result
    1 month
    Cost
    Design time only
    Owner
    VP Global Partnership Sales

    Smallest test

    Put a partnership inquiries link on the Contact page and count what arrives in a month.

    Why it works

    Publish one page that sells the audience and the inventory: 6.4 million guests at nearly 960 events a year, 1.2 million Christmas Spectacular tickets, venues from 2,800 to 21,000 seats, the Knicks and Rangers at the Garden; the partnership types (naming and entitlement, hospitality and suites, concessions, digital and email, the Christmas Spectacular, cause programs with Garden of Dreams); three short partner stories (Lexus, Glaze Teriyaki and one B2B partner); and a short inquiry form (company, category, goal, budget range, timing) routed to the partnership sales team. Add a "Partnership inquiries" line to every partnership release and to the homepage menu.

    Inbound interest is the cheapest pipeline a new sales leader can get, and today it has no front door. The numbers on the page are already public in MSG's own results and releases.

    Ready to use

    ChecklistPartner page contents

    [ ] Audience: 6.4M guests, ~960 events, 1.2M Christmas Spectacular tickets
    [ ] Venues and capacities
    [ ] Partnership types with one example each
    [ ] Three partner stories
    [ ] Inquiry form: company, category, goal, budget, timing
    [ ] Routed to partnership sales
    [ ] Linked from releases, homepage and Contact

    Risks and how to handle them

    • Low-quality inquiries

      Ask category and budget range on the form and qualify in one call.

    • Partner sensitivity

      Show only partners who approve their story.

    Evidence

    • HiringVP Global Partnership Sales (New York, posted September 29, 2026): grows "partnership revenue" for "all MSG companies, including MSG Entertainment, MSG Sports and MSG Networks" across "naming rights, fan engagement, digital extensions, concession integration, hospitality, media, bespoke experiences, and B2B engagement"; a "data-driven sales approach" with the Strategy, Business Solutions and Partnership Management teams; "domestic and international partnerships opportunities"; leads a team of 4; pay $160,000-$250,000.Source
    • Your websitemsgentertainment.com (checked October 21, 2026): the homepage shows "Our Brands" links (Madison Square Garden, Infosys Theater, Radio City Music Hall, Beacon Theatre, the Chicago Theatre, the Rockettes, the Christmas Spectacular, Garden of Dreams) and menus for Our Company, Our Community, Company News, Investors, Press and Careers. There is no partnerships or advertising page, and the Contact page lists only the 2 Pennsylvania Plaza address and a switchboard number.Source
    • Your websiteCompany News partnership releases end with "###" and no contact for partnership inquiries: Lexus (June 30, 2026; "Nearly 15 years in"; the "Lexus Suite Level" with "58 Lexus Level Suites"; features in the Christmas Spectacular), Glaze Teriyaki (September 30, 2026; a concession stand, IPTV screens and "Knicks and Rangers pre-game emails") and Kalshi (May 2026).Source
    • Your websiteFiscal 2026 results (August 12, 2026): revenues of $1,060.8 million, up 13%; "approximately 6.4 million guests at nearly 960 events"; "over 1.2 million tickets sold across 215 paid performances of the Christmas Spectacular", with "record-setting revenues in its 92nd holiday season".Source
    • Your websiteOur Company page: venues with "flexible seating capacities and configurations that range from 2,800 to 21,000", Madison Square Garden as home of the Knicks and Rangers, and the Christmas Spectacular at Radio City "since 1933".Source
  • 02

    Company News releases on the site end with "###": no boilerplate with audience numbers, no media or partnership contact. Journalists, partners and AI assistants quoting the release take whatever it says.

    Medium impactLow effort First result in 1 week Corporate Communications Lead

    First action

    Write the boilerplate paragraph.

    How to measure it

    Releases with boilerplate and contacts

    Now
    –
    Target
    100%
    By
    1 month

    Steps

    1. 1

      Write block

      Company paragraph and contacts.

      Corporate Communications Lead 1 day

    2. 2

      Legal check

      Numbers and wording.

      Legal 2 days

    3. 3

      Template

      Add to the release template.

      Corporate Web Manager 1 day

    4. 4

      Backfill

      Releases from 2026.

      Corporate Web Manager 1 day

    5. 5

      Update

      After each quarterly result.

      Corporate Communications Lead quarterly

    6. 6

      Check

      Monthly review.

      Corporate Communications Lead monthly

    First result
    1 week
    Cost
    $0
    Owner
    Corporate Communications Lead

    Smallest test

    Add the block to the next release.

    Why it works

    Add a standard closing block to every release: one paragraph on MSG Entertainment with current numbers, and contacts for media, partnerships and investors. Update it after each quarterly result.

    Every release becomes a small sales and press asset for the price of one template change.

    Risks and how to handle them

    • Numbers go stale

      Tie updates to the earnings calendar.

    Evidence

    • Your websiteCompany News partnership releases end with "###" and no contact for partnership inquiries: Lexus (June 30, 2026; "Nearly 15 years in"; the "Lexus Suite Level" with "58 Lexus Level Suites"; features in the Christmas Spectacular), Glaze Teriyaki (September 30, 2026; a concession stand, IPTV screens and "Knicks and Rangers pre-game emails") and Kalshi (May 2026).Source
    • Your websiteFiscal 2026 results (August 12, 2026): revenues of $1,060.8 million, up 13%; "approximately 6.4 million guests at nearly 960 events"; "over 1.2 million tickets sold across 215 paid performances of the Christmas Spectacular", with "record-setting revenues in its 92nd holiday season".Source
    • HiringVP Global Partnership Sales (New York, posted September 29, 2026): grows "partnership revenue" for "all MSG companies, including MSG Entertainment, MSG Sports and MSG Networks" across "naming rights, fan engagement, digital extensions, concession integration, hospitality, media, bespoke experiences, and B2B engagement"; a "data-driven sales approach" with the Strategy, Business Solutions and Partnership Management teams; "domestic and international partnerships opportunities"; leads a team of 4; pay $160,000-$250,000.Source
  • 03

    The homepage is one sentence and a row of brand links. People arrive with very different jobs: buying tickets, booking a venue, pitching a partnership, reading results or applying for one of 90+ open roles.

    Medium impactLow effort First result in 2 weeks Corporate Web Manager

    First action

    Sketch the five routes.

    How to measure it

    Homepage route clicks

    Now
    –
    Target
    tracked weekly
    By
    1 month

    Steps

    1. 1

      Agree routes

      Five audiences.

      Corporate Web Manager 1 day

    2. 2

      Write copy

      One line each.

      Corporate Communications Lead 1 day

    3. 3

      Design

      Below the hero.

      Senior Designer 3 days

    4. 4

      Build

      WordPress template.

      Corporate Web Manager 3 days

    5. 5

      Track

      Click events.

      Corporate Web Manager 1 day

    6. 6

      Review

      Monthly.

      Corporate Web Manager monthly

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Corporate Web Manager

    Smallest test

    Add the "Get tickets" and "Partner with us" buttons first.

    Why it works

    Add five clear routes under the hero: "Get tickets" (msg.com and rockettes.com), "Partner with us", "Book our venues", "Investors" and "Careers", each with one line and one button, and track clicks on each.

    Clear routes send each visitor to the team that can help them, and show which audiences use the site.

    Risks and how to handle them

    • Clutter

      Keep one line per route.

    Evidence

    • Your websitemsgentertainment.com (checked October 21, 2026): the homepage shows "Our Brands" links (Madison Square Garden, Infosys Theater, Radio City Music Hall, Beacon Theatre, the Chicago Theatre, the Rockettes, the Christmas Spectacular, Garden of Dreams) and menus for Our Company, Our Community, Company News, Investors, Press and Careers. There is no partnerships or advertising page, and the Contact page lists only the 2 Pennsylvania Plaza address and a switchboard number.Source
    • HiringVP Global Partnership Sales (New York, posted September 29, 2026): grows "partnership revenue" for "all MSG companies, including MSG Entertainment, MSG Sports and MSG Networks" across "naming rights, fan engagement, digital extensions, concession integration, hospitality, media, bespoke experiences, and B2B engagement"; a "data-driven sales approach" with the Strategy, Business Solutions and Partnership Management teams; "domestic and international partnerships opportunities"; leads a team of 4; pay $160,000-$250,000.Source
    • HiringDirector Booking (posted October 14, 2026): leads booking "for the Beacon Theatre", including "residencies, touring shows, marquee events", works with agents, managers and promoters, suggests scaling and maximizes event revenue. Other open roles include a Senior Designer for "co-branded marketing assets" with the Rockettes and Garden of Dreams, a Manager Catering Premium F&B and a Director Concessions.Source
  • 04

    MSG is hiring a Director Booking to fill the Beacon Theatre with residencies, touring shows and marquee events. msgentertainment.com has nothing for agents and promoters: no venue facts, no residency examples and no inquiry route.

    Medium impactLow effort First result in 1 month Director Booking

    First action

    Collect the Beacon's specs and three residency examples.

    How to measure it

    Venue inquiries

    Now
    –
    Target
    10 a quarter
    By
    2 quarters

    Steps

    1. 1

      Gather facts

      Specs and residencies.

      Director Booking (Beacon Theatre) 1 week

    2. 2

      Write page

      For agents and promoters.

      Corporate Communications Lead 1 week

    3. 3

      Inquiry form

      Routed to booking.

      Corporate Web Manager 2 days

    4. 4

      Add marketing proof

      CRM reach and partner support.

      Director, CRM 1 week

    5. 5

      Promote

      In agent outreach.

      Director Booking (Beacon Theatre) ongoing

    6. 6

      Extend

      Radio City and the Chicago Theatre.

      Director Booking (Beacon Theatre) 1 quarter

    First result
    1 month
    Cost
    Staff time only
    Owner
    Director Booking (Beacon Theatre)

    Smallest test

    Publish the Beacon page with the inquiry form.

    Why it works

    Publish a page per venue for the industry, starting with the Beacon: capacity and configurations, production specs, residency history, marketing support from MSG's CRM and partners, and an avails inquiry form for agents and promoters.

    Agents compare venues quickly; a clear page and a fast reply help win dates and residencies.

    Risks and how to handle them

    • Confidential terms

      Show facts, not deal terms.

    Evidence

    • HiringDirector Booking (posted October 14, 2026): leads booking "for the Beacon Theatre", including "residencies, touring shows, marquee events", works with agents, managers and promoters, suggests scaling and maximizes event revenue. Other open roles include a Senior Designer for "co-branded marketing assets" with the Rockettes and Garden of Dreams, a Manager Catering Premium F&B and a Director Concessions.Source
    • Your websiteOur Company page: venues with "flexible seating capacities and configurations that range from 2,800 to 21,000", Madison Square Garden as home of the Knicks and Rangers, and the Christmas Spectacular at Radio City "since 1933".Source
    • HiringSalesforce Marketing Cloud Analyst, CRM (New York, posted September 2, 2026): runs Marketing Cloud "across MSG Entertainment, MSG Sports, and Sphere", including Journey Builder, Email Studio and MobileConnect; builds "audience segmentation strategies utilizing first-party customer data, behavioral attributes, transactional data"; supports "customer acquisition, engagement, and retention initiatives" with Marketing, Sales, Ticketing and Data & Analytics.Source
  • 05

    The sitemap still lists 180 news posts last changed in 2020, including Boston Calling 2020 and a December 2020 college game, and the Our Community page leads with a February 2020 event and pandemic meals. Partners and candidates reading the site see an older company than the one in the 2026 releases.

    Medium impactLow effort First result in 1 month Corporate Web Manager

    First action

    List posts by date and traffic.

    How to measure it

    Recent indexed posts

    Now
    –
    Target
    90%
    By
    1 quarter

    Steps

    1. 1

      List posts

      Date and traffic.

      Corporate Web Manager 2 days

    2. 2

      Archive

      Pre-2023 posts.

      Corporate Web Manager 1 week

    3. 3

      Redirect

      Past event posts.

      Corporate Web Manager 2 days

    4. 4

      Rewrite community

      Current programs.

      Corporate Communications Lead 2 weeks

    5. 5

      Update CSR

      Latest report.

      Corporate Communications Lead when published

    6. 6

      Repeat

      Yearly.

      Corporate Web Manager yearly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Corporate Web Manager

    Smallest test

    Rewrite the community page first.

    Why it works

    Move pre-2023 posts into an archive section that is not in the sitemap, redirect event posts for past events, and rewrite the community page around current Garden of Dreams programs with 2026 numbers.

    A current site supports the partnership, booking and hiring pitch and helps search show recent news.

    Risks and how to handle them

    • Losing old links

      Keep the archive reachable.

    Evidence

    • Your websiteSitemap: 409 news posts, 180 of them last changed in 2020, including posts on Boston Calling 2020, a December 2020 Villanova vs Virginia game and the 2020 spin-off filing; 94 job pages. The Our Community page leads with a February 2020 event and pandemic meal donations; the CSR page offers the 2024 report.Source
    • Your websitemsgentertainment.com (checked October 21, 2026): the homepage shows "Our Brands" links (Madison Square Garden, Infosys Theater, Radio City Music Hall, Beacon Theatre, the Chicago Theatre, the Rockettes, the Christmas Spectacular, Garden of Dreams) and menus for Our Company, Our Community, Company News, Investors, Press and Careers. There is no partnerships or advertising page, and the Contact page lists only the 2 Pennsylvania Plaza address and a switchboard number.Source
  • 06

    Real visitors pass Core Web Vitals, so this is housekeeping, but the lab mobile test scores 42 because the homepage carries 1.8 MB of images and short cache lifetimes.

    Low impactLow effort First result in 1 week Corporate Web Manager

    First action

    Convert the hero image.

    How to measure it

    Homepage weight

    Now
    –
    Target
    under 1 MB
    By
    1 month

    Steps

    1. 1

      Convert images

      Modern formats.

      Corporate Web Manager 1 day

    2. 2

      Resize

      Per breakpoint.

      Corporate Web Manager 1 day

    3. 3

      Cache rules

      Static files.

      Corporate Web Manager 1 day

    4. 4

      Reserve space

      For the hero.

      Corporate Web Manager 1 day

    5. 5

      Test

      PageSpeed.

      Corporate Web Manager 1 day

    6. 6

      Monitor

      Monthly.

      Corporate Web Manager monthly

    First result
    1 week
    Cost
    $0
    Owner
    Corporate Web Manager

    Smallest test

    Set cache rules today.

    Why it works

    Serve the hero and brand images in modern formats at the right sizes, set long cache lifetimes on static files, and reserve space for the hero to stop the lab layout shift.

    A lighter page costs nothing to maintain and keeps the site fast on phones and slow connections.

    Risks and how to handle them

    • Visual quality

      Check images on large screens.

    Evidence

    • Google PageSpeedReal Chrome visitors pass Core Web Vitals on msgentertainment.com (largest content in 1.5 s, interaction 136 ms). The lab mobile test scores 42 because the 2.7 MB homepage carries 1.8 MB of images, with an estimated 2.2 MB saving from longer cache lifetimes and 1.1 MB from better image delivery.Source

This quarter 9

The core plays for the next three months.

  • 07

    The Christmas Spectacular sold over 1.2 million tickets last season, and many buyers are families and visitors who come once a year. The new Marketing Cloud analyst builds segmentation and journeys across MSG Entertainment, MSG Sports and Sphere.

    High impactMedium effort First result in 1 quarter Director

    First action

    Size last season's buyers by home region and party type.

    How to measure it

    Cross-buy rate

    Now
    –
    Target
    +5 points
    By
    4 quarters

    Steps

    1. 1

      Segment buyers

      Region, party type, frequency.

      Salesforce Marketing Cloud Analyst, CRM 2 weeks

    2. 2

      Map offers

      Events per segment.

      SVP, Marketing 2 weeks

    3. 3

      Build journey

      Journey Builder.

      Salesforce Marketing Cloud Analyst, CRM 1 month

    4. 4

      Early access

      Next season.

      Director, CRM 1 month

    5. 5

      Test

      Offer types.

      Salesforce Marketing Cloud Analyst, CRM 1 quarter

    6. 6

      Measure

      Repeat purchase.

      Data & Analytics Lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Director, CRM

    Smallest test

    Send one offer to last season's local buyers.

    Why it works

    Build a post-show journey for Christmas Spectacular buyers: a thank-you with photos, then offers matched to their profile (family shows, Radio City and Beacon concerts, Garden tours, Knicks and Rangers games), and an early-access invitation for next season. Measure repeat purchases by segment.

    The largest buyer list MSG has each year is also the most seasonal; turning a share into year-round guests grows revenue without new acquisition cost.

    Risks and how to handle them

    • Too many emails

      Cap messages per month.

    Evidence

    • Your websiteFiscal 2026 results (August 12, 2026): revenues of $1,060.8 million, up 13%; "approximately 6.4 million guests at nearly 960 events"; "over 1.2 million tickets sold across 215 paid performances of the Christmas Spectacular", with "record-setting revenues in its 92nd holiday season".Source
    • HiringSalesforce Marketing Cloud Analyst, CRM (New York, posted September 2, 2026): runs Marketing Cloud "across MSG Entertainment, MSG Sports, and Sphere", including Journey Builder, Email Studio and MobileConnect; builds "audience segmentation strategies utilizing first-party customer data, behavioral attributes, transactional data"; supports "customer acquisition, engagement, and retention initiatives" with Marketing, Sales, Ticketing and Data & Analytics.Source
    • HiringTour roles: a Tour Guide for the 60-minute behind-the-scenes tour of the MSG Arena (2-3 tours a day) and a Seasonal Tour Guide at Radio City for the Christmas Spectacular season; tour guides are "often the first, and possibly only, contact that visitors from around the world will have with our building".Source
  • 08

    The Guest Engagement Center issues 3,000-10,000 make-good tickets a year for problems that need re-ticketing, and works about 25 cancelled events. Each is a guest who had a bad moment and will decide whether to come back.

    High impactMedium effort First result in 1 quarter Director

    First action

    Add a "make-good" tag to the CRM.

    How to measure it

    12-month repurchase rate

    Now
    –
    Target
    match all guests
    By
    4 quarters

    Steps

    1. 1

      Tag guests

      Make-good and cancellations.

      Coordinator, Guest Engagement Center 2 weeks

    2. 2

      Journey

      Follow-up after replacement event.

      Salesforce Marketing Cloud Analyst, CRM 1 month

    3. 3

      One question

      Experience rating.

      Director, Guest Relations 1 week

    4. 4

      Track

      Repurchase.

      Data & Analytics Lead monthly

    5. 5

      Report

      Reasons to senior management.

      Director, Guest Relations monthly

    6. 6

      Fix causes

      Top three issues.

      Director, Guest Relations quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Director, Guest Relations

    Smallest test

    Follow up with one month's make-good guests by hand.

    Why it works

    Tag every make-good and cancellation guest in Marketing Cloud, send a personal follow-up after the replacement event, ask one question about the experience, and track whether they buy again. Feed the reasons into the guest relations summary.

    Recovered guests are often more loyal than those who never had a problem, if the follow-up is fast and personal.

    Risks and how to handle them

    • Feels automated

      Sign from a real guest relations person.

    Evidence

    • HiringCoordinator, Guest Engagement Center (posted October 7, 2026): serves guests of Madison Square Garden, Radio City, the Beacon, the Chicago Theatre and Sphere by phone, email, chat and "our Voice of the Customer platform"; "Fulfills anywhere from 3,000-10,000 make-good tickets for issues that require re-ticketing each year"; handles accessible-seating orders and ADA inventory; helps manage the website FAQ, "which has greatly diminished routine inquiries"; works more than 100 events "(including approximately 25 cancelled events)".Source
    • HiringSalesforce Marketing Cloud Analyst, CRM (New York, posted September 2, 2026): runs Marketing Cloud "across MSG Entertainment, MSG Sports, and Sphere", including Journey Builder, Email Studio and MobileConnect; builds "audience segmentation strategies utilizing first-party customer data, behavioral attributes, transactional data"; supports "customer acquisition, engagement, and retention initiatives" with Marketing, Sales, Ticketing and Data & Analytics.Source
  • 09

    The guest relations FAQ "has greatly diminished routine inquiries", and the center logs every call, email, chat and Voice of the Customer review. Those logs show the next questions to answer online.

    Medium impactMedium effort First result in 1 quarter Director

    First action

    Export last month's top contact reasons.

    How to measure it

    Routine contacts per 1,000 guests

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Export reasons

      Monthly.

      Coordinator, Guest Engagement Center 1 day

    2. 2

      Write answers

      Top 20.

      Coordinator, Guest Engagement Center 1 week

    3. 3

      Add search

      FAQ search box.

      Corporate Web Manager 2 weeks

    4. 4

      Measure

      Contacts by reason.

      Data & Analytics Lead monthly

    5. 5

      Refresh

      Monthly.

      Coordinator, Guest Engagement Center monthly

    6. 6

      Share

      With venues.

      Director, Guest Relations monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Director, Guest Relations

    Smallest test

    Write five new answers this month.

    Why it works

    Each month, take the top 20 contact reasons, add or improve an FAQ answer for each, add search to the FAQ, and measure contacts per 1,000 guests for those reasons.

    Every answered question online is a call avoided and a guest helped faster.

    Risks and how to handle them

    • Answers go stale

      Review each event season.

    Evidence

    • HiringCoordinator, Guest Engagement Center (posted October 7, 2026): serves guests of Madison Square Garden, Radio City, the Beacon, the Chicago Theatre and Sphere by phone, email, chat and "our Voice of the Customer platform"; "Fulfills anywhere from 3,000-10,000 make-good tickets for issues that require re-ticketing each year"; handles accessible-seating orders and ADA inventory; helps manage the website FAQ, "which has greatly diminished routine inquiries"; works more than 100 events "(including approximately 25 cancelled events)".Source
  • 10

    Accessible-seating orders and ADA inventory are handled by the Guest Engagement Center. Clear online information on accessible seats, companion seats and services reduces calls and helps more guests buy.

    Medium impactLow effort First result in 1 quarter Director

    First action

    List the most common accessibility questions.

    How to measure it

    Online accessible orders

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      List questions

      From the center.

      Coordinator, Guest Engagement Center 1 week

    2. 2

      Write pages

      Per venue.

      Director, Guest Relations 1 month

    3. 3

      Review

      With accessibility advisors.

      Director, Guest Relations 2 weeks

    4. 4

      Ticket flow

      Clear options.

      Ticketing Manager 1 month

    5. 5

      Publish

      Venue sites.

      Corporate Web Manager 1 week

    6. 6

      Measure

      Calls and orders.

      Data & Analytics Lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Director, Guest Relations

    Smallest test

    Publish one venue page.

    Why it works

    Publish a clear accessibility page per venue (seat locations, companion seats, entrances, services, how to buy), and show accessible seat options clearly in the ticket flow where possible.

    Clear information helps guests decide and buy, and frees the center for complex requests.

    Risks and how to handle them

    • Inventory differences

      Keep venue pages specific.

    Evidence

    • HiringCoordinator, Guest Engagement Center (posted October 7, 2026): serves guests of Madison Square Garden, Radio City, the Beacon, the Chicago Theatre and Sphere by phone, email, chat and "our Voice of the Customer platform"; "Fulfills anywhere from 3,000-10,000 make-good tickets for issues that require re-ticketing each year"; handles accessible-seating orders and ADA inventory; helps manage the website FAQ, "which has greatly diminished routine inquiries"; works more than 100 events "(including approximately 25 cancelled events)".Source
    • Your websiteOur Company page: venues with "flexible seating capacities and configurations that range from 2,800 to 21,000", Madison Square Garden as home of the Knicks and Rangers, and the Christmas Spectacular at Radio City "since 1933".Source
  • 11

    MSG runs a 60-minute behind-the-scenes tour of the Arena and Radio City tours, and tour guides are often the only contact visitors from around the world have with the building. Tour visitors are a valuable list for events and merchandise.

    Medium impactMedium effort First result in 1 quarter Senior Supervisor

    First action

    Add email consent at tour check-in.

    How to measure it

    Tour-to-ticket rate

    Now
    –
    Target
    5%
    By
    2 quarters

    Steps

    1. 1

      Consent at check-in

      Email opt-in.

      Senior Supervisor, Tours 2 weeks

    2. 2

      Gift cards

      Tour gifts.

      E-commerce Manager 1 month

    3. 3

      Bundles

      Tour and show.

      SVP, Marketing 1 month

    4. 4

      Thank-you journey

      After the tour.

      Salesforce Marketing Cloud Analyst, CRM 2 weeks

    5. 5

      Train guides

      Mention upcoming events.

      Senior Supervisor, Tours 2 weeks

    6. 6

      Measure

      Ticket purchases.

      Data & Analytics Lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Supervisor, Tours

    Smallest test

    Collect consent on one week of tours.

    Why it works

    Offer tour gift cards and bundles (tour plus a show, tour plus merchandise), collect email consent at tour check-in, and send each visitor a thank-you with upcoming events and a discount on merchandise.

    Tours fill daytime capacity, and visitors who saw the building are primed to buy a ticket.

    Risks and how to handle them

    • International visitors

      Offer merchandise rather than tickets.

    Evidence

    • HiringTour roles: a Tour Guide for the 60-minute behind-the-scenes tour of the MSG Arena (2-3 tours a day) and a Seasonal Tour Guide at Radio City for the Christmas Spectacular season; tour guides are "often the first, and possibly only, contact that visitors from around the world will have with our building".Source
    • HiringSalesforce Marketing Cloud Analyst, CRM (New York, posted September 2, 2026): runs Marketing Cloud "across MSG Entertainment, MSG Sports, and Sphere", including Journey Builder, Email Studio and MobileConnect; builds "audience segmentation strategies utilizing first-party customer data, behavioral attributes, transactional data"; supports "customer acquisition, engagement, and retention initiatives" with Marketing, Sales, Ticketing and Data & Analytics.Source
    • Your websiteFiscal 2026 results (August 12, 2026): revenues of $1,060.8 million, up 13%; "approximately 6.4 million guests at nearly 960 events"; "over 1.2 million tickets sold across 215 paid performances of the Christmas Spectacular", with "record-setting revenues in its 92nd holiday season".Source
  • 12

    Partnership Operations tracks and reports partner digital and social assets and recaps results to optimize against partner KPIs, with a broad roster of partners for the Christmas Spectacular alone. Manual recaps take time and arrive late.

    High impactMedium effort First result in 1 quarter Partnership Operations Manager

    First action

    List the assets in the five largest partner contracts.

    How to measure it

    Renewal rate

    Now
    –
    Target
    +10 points
    By
    4 quarters

    Steps

    1. 1

      List assets

      Top contracts.

      Partnership Operations Manager 2 weeks

    2. 2

      Data sources

      Screens, email, social, hospitality.

      Data & Analytics Lead 1 month

    3. 3

      Dashboard

      One template.

      Data & Analytics Lead 1 month

    4. 4

      Share

      With partners.

      Partnership Operations Manager ongoing

    5. 5

      Renewal pitch

      From the data.

      VP Global Partnership Sales per renewal

    6. 6

      Review

      Quarterly.

      EVP, Global Sports & Entertainment Partnerships quarterly

    First result
    1 quarter
    Cost
    Analyst time
    Owner
    Partnership Operations Manager

    Smallest test

    Build one dashboard for one partner.

    Why it works

    Build one recap template that pulls delivered assets (signage, screens, emails, social posts, hospitality use) and results automatically, and share a live dashboard with each partner. Use the same data to propose renewals.

    Clear, timely proof of delivery is the strongest renewal argument, and it frees the team to sell.

    Risks and how to handle them

    • Data gaps

      Start with the assets already measured.

    Evidence

    • HiringTemp Associate, Partnership Operations (posted September 17, 2026): supports "a broad roster of partners" of the Christmas Spectacular with "hospitality, signage, events, digital and social media assets"; tracks and reports "partner digital and social assets" and recaps "to optimize against partner KPIs".Source
    • HiringVP Global Partnership Sales (New York, posted September 29, 2026): grows "partnership revenue" for "all MSG companies, including MSG Entertainment, MSG Sports and MSG Networks" across "naming rights, fan engagement, digital extensions, concession integration, hospitality, media, bespoke experiences, and B2B engagement"; a "data-driven sales approach" with the Strategy, Business Solutions and Partnership Management teams; "domestic and international partnerships opportunities"; leads a team of 4; pay $160,000-$250,000.Source
    • Your websiteCompany News partnership releases end with "###" and no contact for partnership inquiries: Lexus (June 30, 2026; "Nearly 15 years in"; the "Lexus Suite Level" with "58 Lexus Level Suites"; features in the Christmas Spectacular), Glaze Teriyaki (September 30, 2026; a concession stand, IPTV screens and "Knicks and Rangers pre-game emails") and Kalshi (May 2026).Source
  • 13

    Glaze Teriyaki's new deal includes features in Knicks and Rangers pre-game emails, and the CRM team runs Marketing Cloud across MSG Entertainment, MSG Sports and Sphere. Segmented, consented audiences are digital inventory partners will pay for.

    High impactMedium effort First result in 1 quarter VP Global Partnership Sales

    First action

    Count audience sizes for three email types.

    How to measure it

    Digital placement revenue

    Now
    –
    Target
    tracked per deal
    By
    4 quarters

    Steps

    1. 1

      Size audiences

      Three email types.

      Salesforce Marketing Cloud Analyst, CRM 2 weeks

    2. 2

      Set rules

      Frequency and fit.

      Director, CRM 2 weeks

    3. 3

      Rate card

      Placements and prices.

      VP Global Partnership Sales 1 month

    4. 4

      Templates

      Sponsor modules.

      Senior Designer 2 weeks

    5. 5

      Sell

      In new deals.

      VP Global Partnership Sales ongoing

    6. 6

      Report

      Opens and clicks to partners.

      Partnership Operations Manager per campaign

    7. 7

      Protect fans

      Unsubscribe and complaint checks.

      Director, CRM monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    VP Global Partnership Sales

    Smallest test

    Price one placement for the next deal.

    Why it works

    Define a small set of sponsor placements in owned email and SMS (pre-event emails, post-show thank-yous, Christmas Spectacular journeys) with audience sizes by segment and frequency limits, and add them to the partnership rate card.

    Owned audiences add measurable digital value to every deal without new venue inventory.

    Risks and how to handle them

    • Fan fatigue

      One sponsor module per email at most.

    Evidence

    • Your websiteCompany News partnership releases end with "###" and no contact for partnership inquiries: Lexus (June 30, 2026; "Nearly 15 years in"; the "Lexus Suite Level" with "58 Lexus Level Suites"; features in the Christmas Spectacular), Glaze Teriyaki (September 30, 2026; a concession stand, IPTV screens and "Knicks and Rangers pre-game emails") and Kalshi (May 2026).Source
    • HiringSalesforce Marketing Cloud Analyst, CRM (New York, posted September 2, 2026): runs Marketing Cloud "across MSG Entertainment, MSG Sports, and Sphere", including Journey Builder, Email Studio and MobileConnect; builds "audience segmentation strategies utilizing first-party customer data, behavioral attributes, transactional data"; supports "customer acquisition, engagement, and retention initiatives" with Marketing, Sales, Ticketing and Data & Analytics.Source
    • HiringVP Global Partnership Sales (New York, posted September 29, 2026): grows "partnership revenue" for "all MSG companies, including MSG Entertainment, MSG Sports and MSG Networks" across "naming rights, fan engagement, digital extensions, concession integration, hospitality, media, bespoke experiences, and B2B engagement"; a "data-driven sales approach" with the Strategy, Business Solutions and Partnership Management teams; "domestic and international partnerships opportunities"; leads a team of 4; pay $160,000-$250,000.Source
  • 14

    MSG sells suites and premium hospitality (58 Lexus Level Suites alone host guests for hundreds of events a year), and is hiring a Manager Catering Premium F&B. Companies host clients all year and need simple ways to buy.

    High impactMedium effort First result in 2 quarters Manager

    First action

    List unsold premium inventory by event type.

    How to measure it

    Corporate hospitality bookings

    Now
    –
    Target
    +15%
    By
    4 quarters

    Steps

    1. 1

      Inventory review

      Unsold premium seats.

      Manager, Catering Premium F&B 2 weeks

    2. 2

      Packages

      Three offers.

      Manager, Catering Premium F&B 1 month

    3. 3

      Page and form

      Quote requests.

      Corporate Web Manager 2 weeks

    4. 4

      Outreach

      Companies near the venues.

      VP Global Partnership Sales 1 quarter

    5. 5

      Catering menus

      Business events.

      Manager, Catering Premium F&B 1 month

    6. 6

      Measure

      Bookings and repeat.

      Data & Analytics Lead monthly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Manager, Catering Premium F&B

    Smallest test

    Sell one corporate package for a weeknight event.

    Why it works

    Build a business hospitality offer (single-event suites, group packages, a corporate membership with a set number of events) with a page, a quote form and outreach to companies near the venues.

    Corporate hospitality fills premium inventory on weeknights and builds relationships that turn into partnerships.

    Risks and how to handle them

    • Overlap with partners

      Coordinate with partnership sales.

    Evidence

    • Your websiteCompany News partnership releases end with "###" and no contact for partnership inquiries: Lexus (June 30, 2026; "Nearly 15 years in"; the "Lexus Suite Level" with "58 Lexus Level Suites"; features in the Christmas Spectacular), Glaze Teriyaki (September 30, 2026; a concession stand, IPTV screens and "Knicks and Rangers pre-game emails") and Kalshi (May 2026).Source
    • HiringDirector Booking (posted October 14, 2026): leads booking "for the Beacon Theatre", including "residencies, touring shows, marquee events", works with agents, managers and promoters, suggests scaling and maximizes event revenue. Other open roles include a Senior Designer for "co-branded marketing assets" with the Rockettes and Garden of Dreams, a Manager Catering Premium F&B and a Director Concessions.Source
    • HiringVP Global Partnership Sales (New York, posted September 29, 2026): grows "partnership revenue" for "all MSG companies, including MSG Entertainment, MSG Sports and MSG Networks" across "naming rights, fan engagement, digital extensions, concession integration, hospitality, media, bespoke experiences, and B2B engagement"; a "data-driven sales approach" with the Strategy, Business Solutions and Partnership Management teams; "domestic and international partnerships opportunities"; leads a team of 4; pay $160,000-$250,000.Source
  • 15

    The new Senior Designer will create co-branded marketing assets across email, out-of-home, merchandise and web with the Rockettes and Garden of Dreams. Many partner assets repeat the same formats.

    Medium impactLow effort First result in 1 quarter Senior Designer

    First action

    List the ten most common partner asset formats.

    How to measure it

    Asset turnaround

    Now
    –
    Target
    -40%
    By
    2 quarters

    Steps

    1. 1

      List formats

      Ten most common.

      Senior Designer 1 week

    2. 2

      Design templates

      With logo rules.

      Senior Designer 1 month

    3. 3

      Test

      Two partners.

      Partnership Operations Manager 1 month

    4. 4

      Train

      Partnership Operations.

      Senior Designer 1 week

    5. 5

      Roll out

      All partners.

      Partnership Operations Manager ongoing

    6. 6

      Review

      Quarterly.

      Senior Designer quarterly

    First result
    1 quarter
    Cost
    Design time
    Owner
    Senior Designer

    Smallest test

    Make the email module template first.

    Why it works

    Build a template kit for the most common partner formats (email module, screen slide, social post, signage) with clear rules for partner logos, so the team can turn out partner assets quickly and spend design time on big campaigns.

    Faster delivery helps partners launch on time and keeps the brand consistent.

    Risks and how to handle them

    • Partners want custom work

      Keep custom for top partners.

    Evidence

    • HiringDirector Booking (posted October 14, 2026): leads booking "for the Beacon Theatre", including "residencies, touring shows, marquee events", works with agents, managers and promoters, suggests scaling and maximizes event revenue. Other open roles include a Senior Designer for "co-branded marketing assets" with the Rockettes and Garden of Dreams, a Manager Catering Premium F&B and a Director Concessions.Source
    • HiringTemp Associate, Partnership Operations (posted September 17, 2026): supports "a broad roster of partners" of the Christmas Spectacular with "hospitality, signage, events, digital and social media assets"; tracks and reports "partner digital and social assets" and recaps "to optimize against partner KPIs".Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    The VP role sells for all MSG companies with a "data-driven sales approach", and the CRM team runs one Marketing Cloud across MSG Entertainment, MSG Sports and Sphere. A combined, consented view of fans lets partners buy audiences across concerts, games and the Christmas Spectacular.

    High impactHigh effort First result in 4 quarters EVP

    First action

    Map which fan data each company holds and the consents.

    How to measure it

    Audience package revenue

    Now
    –
    Target
    reported yearly
    By
    4 quarters

    Steps

    1. 1

      Map data

      Per company.

      Data & Analytics Lead 1 month

    2. 2

      Consent review

      Privacy and legal.

      Legal 1 month

    3. 3

      Unify profiles

      In the CRM.

      Salesforce Marketing Cloud Analyst, CRM 2 quarters

    4. 4

      Define segments

      Partner-relevant.

      VP Global Partnership Sales 1 month

    5. 5

      Package

      Audience offers.

      VP Global Partnership Sales 1 month

    6. 6

      Measure

      Partner results.

      Data & Analytics Lead ongoing

    First result
    4 quarters
    Cost
    Data platform cost
    Owner
    EVP, Global Sports & Entertainment Partnerships

    Smallest test

    Build one audience segment and pitch it.

    Why it works

    Unify consented fan profiles across the companies, define audience segments partners care about (families, premium buyers, visitors, sports fans), and build partnership packages and measurement around them.

    Audience-based packages command higher prices and are easier to measure than signage alone.

    Risks and how to handle them

    • Privacy

      Only consented data, aggregated for partners.

    Evidence

    • HiringVP Global Partnership Sales (New York, posted September 29, 2026): grows "partnership revenue" for "all MSG companies, including MSG Entertainment, MSG Sports and MSG Networks" across "naming rights, fan engagement, digital extensions, concession integration, hospitality, media, bespoke experiences, and B2B engagement"; a "data-driven sales approach" with the Strategy, Business Solutions and Partnership Management teams; "domestic and international partnerships opportunities"; leads a team of 4; pay $160,000-$250,000.Source
    • HiringSalesforce Marketing Cloud Analyst, CRM (New York, posted September 2, 2026): runs Marketing Cloud "across MSG Entertainment, MSG Sports, and Sphere", including Journey Builder, Email Studio and MobileConnect; builds "audience segmentation strategies utilizing first-party customer data, behavioral attributes, transactional data"; supports "customer acquisition, engagement, and retention initiatives" with Marketing, Sales, Ticketing and Data & Analytics.Source
    • Your websiteFiscal 2026 results (August 12, 2026): revenues of $1,060.8 million, up 13%; "approximately 6.4 million guests at nearly 960 events"; "over 1.2 million tickets sold across 215 paid performances of the Christmas Spectacular", with "record-setting revenues in its 92nd holiday season".Source
  • 17

    The Rockettes are stepping into their "next century" with new numbers and technology, a holiday book with Harper Celebrate, and social channels. The brand is strongest in one season.

    High impactHigh effort First result in 4 quarters EVP

    First action

    List current Rockettes activity outside the holiday season.

    How to measure it

    Off-season Rockettes revenue

    Now
    –
    Target
    +20%
    By
    4 quarters

    Steps

    1. 1

      Audit

      Current activity.

      EVP, Productions 1 month

    2. 2

      Pick formats

      Three year-round formats.

      SVP, Marketing 1 month

    3. 3

      Partners

      Branded content.

      VP Global Partnership Sales 1 quarter

    4. 4

      Launch

      First format.

      SVP, Marketing 1 quarter

    5. 5

      Measure

      Audience and revenue.

      Data & Analytics Lead quarterly

    6. 6

      Decide

      Scale.

      EVP, Productions yearly

    First result
    4 quarters
    Cost
    Program costs
    Owner
    EVP, Productions

    Smallest test

    Run one summer Rockettes experience.

    Why it works

    Plan a year-round Rockettes program (summer intensives and dance experiences, short-form video series, licensed products, branded content with partners) and measure new audiences reached outside the holiday season.

    A famous brand used only seven weeks a year has room to grow, and partners want year-round exposure.

    Risks and how to handle them

    • Brand dilution

      Keep the holiday show the center.

    Evidence

    • Your websiteRockettes release (September 23, 2026): a new tap number "Ring" and on-stage cameras showing the Rockettes on side-stage screens, following the 2025 debut of Radio City's Sphere Immersive Sound; Harper Celebrate is publishing a holiday book inspired by the show (June 2026).Source
    • Your websiteFiscal 2026 results (August 12, 2026): revenues of $1,060.8 million, up 13%; "approximately 6.4 million guests at nearly 960 events"; "over 1.2 million tickets sold across 215 paid performances of the Christmas Spectacular", with "record-setting revenues in its 92nd holiday season".Source
    • HiringDirector Booking (posted October 14, 2026): leads booking "for the Beacon Theatre", including "residencies, touring shows, marquee events", works with agents, managers and promoters, suggests scaling and maximizes event revenue. Other open roles include a Senior Designer for "co-branded marketing assets" with the Rockettes and Garden of Dreams, a Manager Catering Premium F&B and a Director Concessions.Source
  • 18

    The Beacon books residencies and touring shows, and MSG's CRM holds transactional and behavioral data for millions of guests. Showing an artist's agent how many local fans bought similar shows is a strong pitch.

    Medium impactHigh effort First result in 4 quarters Director Booking

    First action

    Build one fit report for a target artist.

    How to measure it

    Residencies booked

    Now
    –
    Target
    +2 a year
    By
    4 quarters

    Steps

    1. 1

      Define report

      Aggregated measures.

      Data & Analytics Lead 1 month

    2. 2

      Privacy check

      No personal data shared.

      Legal 2 weeks

    3. 3

      Build

      Report template.

      Data & Analytics Lead 1 month

    4. 4

      Pitch

      Target artists.

      Director Booking (Beacon Theatre) ongoing

    5. 5

      Marketing plan

      CRM and partners.

      Director, CRM per booking

    6. 6

      Review

      Win rate.

      Director Booking (Beacon Theatre) quarterly

    First result
    4 quarters
    Cost
    Analyst time
    Owner
    Director Booking (Beacon Theatre)

    Smallest test

    Use one fit report in the next pitch.

    Why it works

    Build an aggregated "audience fit" report for booking pitches (past buyers of similar genres, home areas, repeat rates) and a residency marketing plan using MSG's CRM and partners.

    Data-backed pitches help win residencies and price them with confidence.

    Risks and how to handle them

    • Agents want guarantees

      Use data to support offers, not replace them.

    Evidence

    • HiringDirector Booking (posted October 14, 2026): leads booking "for the Beacon Theatre", including "residencies, touring shows, marquee events", works with agents, managers and promoters, suggests scaling and maximizes event revenue. Other open roles include a Senior Designer for "co-branded marketing assets" with the Rockettes and Garden of Dreams, a Manager Catering Premium F&B and a Director Concessions.Source
    • HiringSalesforce Marketing Cloud Analyst, CRM (New York, posted September 2, 2026): runs Marketing Cloud "across MSG Entertainment, MSG Sports, and Sphere", including Journey Builder, Email Studio and MobileConnect; builds "audience segmentation strategies utilizing first-party customer data, behavioral attributes, transactional data"; supports "customer acquisition, engagement, and retention initiatives" with Marketing, Sales, Ticketing and Data & Analytics.Source
    • Your websiteFiscal 2026 results (August 12, 2026): revenues of $1,060.8 million, up 13%; "approximately 6.4 million guests at nearly 960 events"; "over 1.2 million tickets sold across 215 paid performances of the Christmas Spectacular", with "record-setting revenues in its 92nd holiday season".Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    Garden of Dreams works with MSG Entertainment, MSG Sports and Sphere on scholarships and programs for young people, and the Senior Designer works with Garden of Dreams. Many brands want partnerships with a clear community story.

    Medium impactLow effort First result in 2 quarters VP Global Partnership Sales

    First action

    Pick two programs a brand could fund.

    How to measure it

    Cause packages sold

    Now
    –
    Target
    3
    By
    2 quarters

    Steps

    1. 1

      Pick programs

      Two to fund.

      Garden of Dreams Director 2 weeks

    2. 2

      Design package

      Recognition and reporting.

      VP Global Partnership Sales 1 month

    3. 3

      Impact report

      Template.

      Corporate Communications Lead 1 month

    4. 4

      Pitch

      Current partners first.

      VP Global Partnership Sales 1 quarter

    5. 5

      Deliver

      Events and emails.

      Partnership Operations Manager ongoing

    6. 6

      Report

      Yearly impact.

      Corporate Communications Lead yearly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    VP Global Partnership Sales

    Smallest test

    Offer the package to one current partner.

    Why it works

    Package cause partnerships: a brand funds a Garden of Dreams program and gets recognition at events, in emails and on the partner page, with an impact report each year.

    Cause packages open budgets beyond marketing (community and employee engagement) and strengthen renewals.

    Risks and how to handle them

    • Perceived as marketing

      Lead with program impact.

    Evidence

    • Your websitemsgentertainment.com (checked October 21, 2026): the homepage shows "Our Brands" links (Madison Square Garden, Infosys Theater, Radio City Music Hall, Beacon Theatre, the Chicago Theatre, the Rockettes, the Christmas Spectacular, Garden of Dreams) and menus for Our Company, Our Community, Company News, Investors, Press and Careers. There is no partnerships or advertising page, and the Contact page lists only the 2 Pennsylvania Plaza address and a switchboard number.Source
    • HiringDirector Booking (posted October 14, 2026): leads booking "for the Beacon Theatre", including "residencies, touring shows, marquee events", works with agents, managers and promoters, suggests scaling and maximizes event revenue. Other open roles include a Senior Designer for "co-branded marketing assets" with the Rockettes and Garden of Dreams, a Manager Catering Premium F&B and a Director Concessions.Source
    • Your websiteSitemap: 409 news posts, 180 of them last changed in 2020, including posts on Boston Calling 2020, a December 2020 Villanova vs Virginia game and the 2020 spin-off filing; 94 job pages. The Our Community page leads with a February 2020 event and pandemic meal donations; the CSR page offers the 2024 report.Source
  • 20

    msgentertainment.com appears in every job post and release, and MSG hires thousands of event staff, so candidates and partners need to trust mail that claims to come from it.

    Medium impactLow effort First result in 1 week Director

    First action

    List every service that sends mail in MSG's name.

    How to measure it

    DMARC policy

    Now
    –
    Target
    reject
    By
    1 month

    Steps

    1. 1

      Confirm no senders

      Check services using the domain.

      Director, Information Security 2 days

    2. 2

      Review SPF

      Both domains.

      Director, Information Security 1 hour

    3. 3

      Review DMARC

      With reporting.

      Director, Information Security 1 hour

    4. 4

      Monitor reports

      Weekly.

      Director, Information Security weekly

    5. 5

      msg.com review

      List senders.

      Director, Information Security 1 month

    6. 6

      Enforce msg.com

      Quarantine then reject.

      Director, Information Security 1 quarter

    First result
    1 week
    Cost
    $0
    Owner
    Director, Information Security

    Smallest test

    Confirm the senders for both domains.

    Why it works

    Review email authentication for both msgentertainment.com and msg.com with the security team, confirm every service that sends in MSG's name, and keep the policies at enforcement.

    Protecting the domain prevents others from sending mail in MSG's name to candidates, partners and fans.

    Risks and how to handle them

    • A forgotten sender

      Check reports before enforcing on msg.com.

    Evidence

    • DNS checkPublic DNS records for msgentertainment.com and msg.com reviewed October 21, 2026.Source
    • HiringCoordinator, Guest Engagement Center (posted October 7, 2026): serves guests of Madison Square Garden, Radio City, the Beacon, the Chicago Theatre and Sphere by phone, email, chat and "our Voice of the Customer platform"; "Fulfills anywhere from 3,000-10,000 make-good tickets for issues that require re-ticketing each year"; handles accessible-seating orders and ADA inventory; helps manage the website FAQ, "which has greatly diminished routine inquiries"; works more than 100 events "(including approximately 25 cancelled events)".Source
  • 21

    Live Nation and AEG lead their own sites with scale ("over 40,000 shows", "more than 100 million guests"). msgentertainment.com's homepage says only "a world leader in live entertainment", while its results show 6.4 million guests and record Christmas Spectacular revenue.

    Medium impactLow effort First result in 1 month SVP

    First action

    Write the "at a glance" numbers.

    How to measure it

    Accurate assistant descriptions

    Now
    –
    Target
    8 of 10 checks
    By
    2 quarters

    Steps

    1. 1

      Write facts

      Current numbers.

      Corporate Communications Lead 1 day

    2. 2

      Homepage block

      At a glance.

      Corporate Web Manager 2 days

    3. 3

      Structured data

      Organization and venues.

      Corporate Web Manager 2 days

    4. 4

      Check assistants

      Ten questions.

      SVP, Marketing monthly

    5. 5

      Update

      Each quarter.

      Corporate Communications Lead quarterly

    6. 6

      Review

      Twice a year.

      SVP, Marketing 6 months

    First result
    1 month
    Cost
    $0
    Owner
    SVP, Marketing

    Smallest test

    Add the block this week.

    Why it works

    Add a short "at a glance" block to the homepage and About page with current numbers, add organization structured data linking the venues and brands, and keep it updated after each quarterly result.

    Clear, current facts help search, AI assistants and journalists describe the company accurately.

    Risks and how to handle them

    • Numbers go stale

      Tie updates to earnings.

    Evidence

    • Competitor researchRivals' own homepages: Live Nation Entertainment, "We operate in concerts, ticketing, and sponsorship", "over 40,000 shows annually for 600+ million fans"; AEG, "The Leader in Sports and Live Entertainment" with "more than 100 million guests a year"; Oak View Group, "Reinventing the Way the World Comes Together"; UBS Arena, home of the Islanders and "the first third generation arena".Source
    • Your websiteFiscal 2026 results (August 12, 2026): revenues of $1,060.8 million, up 13%; "approximately 6.4 million guests at nearly 960 events"; "over 1.2 million tickets sold across 215 paid performances of the Christmas Spectacular", with "record-setting revenues in its 92nd holiday season".Source
    • Your websitemsgentertainment.com (checked October 21, 2026): the homepage shows "Our Brands" links (Madison Square Garden, Infosys Theater, Radio City Music Hall, Beacon Theatre, the Chicago Theatre, the Rockettes, the Christmas Spectacular, Garden of Dreams) and menus for Our Company, Our Community, Company News, Investors, Press and Careers. There is no partnerships or advertising page, and the Contact page lists only the 2 Pennsylvania Plaza address and a switchboard number.Source
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  • Passionfroot growth strategyA B2B creator marketplace and AI agent (Zest) where tech brands plan, run, pay and measure creator campaigns across LinkedIn, YouTube…22 growth ideas
  • SPINS growth strategyCPG data, insights and commerce solutions: retail point-of-sale data across natural, specialty and conventional channels, product…21 growth ideas
  • OpenTable growth strategyThe restaurant reservation network and software (reservations, table management, marketing, guest data, reviews), part of Booking…23 growth ideas
  • CyberCube growth strategyCyber risk analytics for the insurance industry: underwriting (Account Manager), portfolio and catastrophe modelling (Portfolio Manager…22 growth ideas
  • SoFi growth strategyA digital bank and financial services app: Checking and Savings, credit cards including the secured Smart Card, personal, student, home…21 growth ideas
  • Mintive growth strategyInfrastructure for putting AI agents to work safely: an MCP gateway with role-based bundles, an LLM gateway, Mint Guard runtime…21 growth ideas

See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. MSG Entertainment did not commission, review or endorse it, and Programmable is not affiliated with MSG Entertainment. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how MSG Entertainment runs its business.

Something wrong, or do you represent MSG Entertainment? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Partner page, release contacts, homepage routes, the Beacon booking page, old-post cleanup and image fixes; protect the corporate domain's email.

  2. Days 31 to 6011 ideas

    Christmas Spectacular journeys, make-good recovery, the FAQ, accessibility pages, tours, partner dashboards, owned media inventory, corporate hospitality and templates; cause packages and the "at a glance" facts.

  3. Days 61 to 903 ideas

    Commit to the big bets: one fan profile across the MSG companies, a year-round Rockettes program and data-backed residency pitches.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value iconic venues. The most cited problem: ticket problems needing re-ticketing.

  • The Christmas Spectacular as a family tradition
  • Cancelled events
  • In their words: “The Garden”

Market

Competitive landscape

3 competitors compared: Live Nation Entertainment, AEG and Oak View Group / UBS Arena.

  • Gap to exploit: Audience-based partnerships across sports and entertainment
  • Live Nation Entertainment: Not venue-led in New York
  • AEG: Less New York presence

Hiring signals

MSG's growth hiring is about selling its audience and keeping guests coming back.

  • VP Global Partnership Sales: Partnership revenue for all MSG companies. Ideas 1, 13, 16.
  • Salesforce Marketing Cloud Analyst, CRM: One CRM across MSGE, MSG Sports and Sphere. Ideas 7, 8, 13.
  • Coordinator, Guest Engagement Center: 3,000-10,000 make-good tickets a year. Ideas 8, 9, 10.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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