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Generated Oct 26, 2026
  1. Programmable
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  3. Wing
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growth playbook · Oct 26, 2026

wing.com (opens in a new tab)

Wing growth playbook

Diagnosis

Wing is scaling from five US metros toward nearly 20 with Walmart, and its hiring shows the playbook: a lifecycle manager for repeat orders and conversion-ready city pages, a policy communications lead for city-by-city community trust, an operations executive for launches and site economics, and commerce product and design leads for merchants, APIs and international growth.

The weakest link is the web layer for those launches: all 14 waitlist city pages tell searchers "Available now", live pages ask people to join a waitlist, numbers differ from page to page, and DoorDash and Lowe's have no pages.

This playbook fixes those first, then builds waitlist and repeat-order programs, community facts pages, a launch kit and partner pages, with a local marketplace, international relaunch and a membership as big bets.

Growth Score

7/10

Biggest Opportunity

Turn each new metro launch into a predictable flow from waitlist to first order to habit, with city pages that tell the truth about status.

Biggest Risk

Local concern about noise, privacy and safety can slow permits city by city, while Zipline, Flytrex and Amazon compete for the same partners and neighbourhoods.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Rewrite the 14 waitlist city pages: their search title and description say "Available now"

    Export the title and description of every city page into one sheet.

    High impact First result in 2 weeks
  2. 2

    Fold the promotional landing pages into one indexed page each

    List the promotional pages and their traffic sources.

    Medium impact First result in 1 month
  3. 3

    Use one set of numbers on every page: deliveries, speed and reach

    List every number on the site and pick the current one.

    Medium impact First result in 1 week

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 9Fill-ins · 7Reconsider · 3
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Wing is launching across a dozen new metros and has hired a lifecycle manager to keep its city pages and address checker "accurate and conversion-ready". Today all 14 waitlist pages, from Memphis and Phoenix to Seattle, share one title and the description "in as little as 15 minutes. Available now. Find out if Wing delivers to you", while the page itself says "coming soon, join our waitlist". The live pages are the reverse: Atlanta's description asks people to "Sign up for our waitlist today!", and an old Orlando page still says "coming to Orlando soon". Searchers in Phoenix are promised delivery they cannot get, and searchers in Atlanta are told to wait for something they already have.

    High impactLow effort First result in 2 weeks Lifecycle Marketing Manager

    First action

    Export the title and description of every city page into one sheet.

    How to measure it

    Waitlist sign-up rate on city pages

    Now
    –
    Target
    +25%
    By
    60 days

    Steps

    1. 1

      List the pages

      All 19 city pages and the get-delivery pages with status.

      Web content manager (Framer) 1 day

    2. 2

      Write the copy

      A title and description per city, by status.

      Lifecycle Marketing Manager 2 days

    3. 3

      Add a status field

      Live or waitlist, driving title, description and H1.

      Web content manager (Framer) 2 days

    4. 4

      Fix strays

      The Seattle typo; redirect /get-delivery-orlando to /orlando.

      Web content manager (Framer) 1 hour

    5. 5

      Request recrawl

      Search Console for all city URLs.

      Web content manager (Framer) 1 hour

    6. 6

      Set launch-day steps

      Flip status, update copy, email the waitlist.

      Lifecycle Marketing Manager 1 day

    7. 7

      Measure

      Click-through, sign-ups and address checks by city.

      Senior Data Scientist monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Lifecycle Marketing Manager

    Smallest test

    Fix the Phoenix and Atlanta pages today and compare their sign-ups after two weeks.

    Why it works

    Give each city page its own title and description that matches its status: waitlist cities ("Wing drone delivery is coming to Phoenix: join the waitlist"), live cities ("Drone delivery in Atlanta: Walmart and more in about 30 minutes, check your address"). Fix the "the Seattle" typo, redirect /get-delivery-orlando to /orlando, and add the status to a single field so pages switch automatically on launch day.

    Matching search snippets cut wasted clicks and bounces, raise waitlist sign-ups in coming cities and orders in live ones, and avoid promising service before it exists in metros where officials are watching closely.

    Ready to use

    ChecklistCity page launch-day checklist

    [ ] Status field switched from waitlist to live
    [ ] Title and description name the city and the status
    [ ] H1 matches the status
    [ ] Partners available in the city listed
    [ ] Address checker live
    [ ] Waitlist email sent the same day
    [ ] Old "coming soon" pages redirected
    [ ] Search Console recrawl requested

    Risks and how to handle them

    • Pages fall behind launches again

      Make the status field part of the launch checklist.

    • Search snippets update slowly

      Request recrawl after each change.

    Evidence

    • Your websiteCity pages (checked twice on October 23, 2026): the 14 waitlist pages (Memphis, Phoenix, New Orleans, San Diego, Philadelphia, Denver, Salt Lake City, Miami, St. Louis, Los Angeles, Cincinnati, Tampa, San Francisco Bay Area, Seattle) all share the title "Wing Drone Delivery in Minutes, Not Hours or Days" and the description "Wing delivers groceries, meals, and more in as little as 15 minutes. Available now. Find out if Wing delivers to you", while their H1 says "coming to [city] soon! Join our waitlist"; the Seattle page reads "coming to the Seattle soon". Live-market pages say the opposite: the Atlanta description ends "Sign up for our waitlist today!", and /get-delivery-orlando still says "coming to Orlando soon" although /orlando says "Drone delivery is taking off in metro Orlando".Source
    • HiringLifecycle Marketing Manager (Palo Alto, posted October 14, 2026): will "own how Wing engages, retains, and re-activates customers after their first drone delivery, turning first-time curiosity into a lasting habit", across email, push and in-app "as Wing launches in new cities"; will "keep Wing's digital footprint, including city pages, partner solution sites, and address checker tools, accurate and conversion-ready"; accountable for "repeat order rate, retention, churn, and customer lifetime value", measured with "A/B and holdout tests".Source
    • HiringSenior Director of Global Operations: Wing plans to expand into Memphis, New Orleans, Philadelphia, Phoenix, San Diego, the San Francisco Bay Area, Cincinnati, Los Angeles, Miami, St. Louis, Tampa and Salt Lake City, on top of Dallas-Fort Worth, Atlanta, Houston, Charlotte and Orlando, to "serve nearly 20 US metros, putting our technology within reach of roughly 40 million people"; the role tracks "site-level unit economics" and works with "Commercial Real Estate" on "co-located retail sites".Source
    • HiringPolicy Communications Lead (posted October 16, 2026): "As drone delivery scales, public attention on noise, privacy, safety, and oversight is rising, and rules are increasingly written city by city"; the role builds "the community-facing evidence base (noise, flight volume, operating hours, data and privacy practices)" and "pre-launch and pre-permit outreach toolkits that market teams can use at scale".Source
  • 02

    Wing's sitemap lists five promotional "get-delivery" pages, each with its own canonical and the same title as the main get-delivery page, plus about 40 thin tag pages. Search engines see many near-copies competing for the same queries.

    Medium impactLow effort First result in 1 month Web content manager

    First action

    List the promotional pages and their traffic sources.

    How to measure it

    Organic clicks to /get-delivery

    Now
    –
    Target
    +20%
    By
    90 days

    Steps

    1. 1

      Audit

      Promo and tag pages with traffic.

      Web content manager (Framer) 1 day

    2. 2

      Set canonicals

      Promo pages to /get-delivery or noindex.

      Web content manager (Framer) 2 hours

    3. 3

      Clean sitemap

      Remove promo and thin tag pages.

      Web content manager (Framer) 1 hour

    4. 4

      Keep tracking

      UTM tags for paid and email.

      Lifecycle Marketing Manager 1 hour

    5. 5

      Check indexing

      Search Console coverage.

      Web content manager (Framer) 2 weeks

    6. 6

      Repeat

      For each new promotion.

      Lifecycle Marketing Manager ongoing

    First result
    1 month
    Cost
    $0
    Owner
    Web content manager (Framer)

    Smallest test

    Noindex one promotional page and watch the main page.

    Why it works

    Keep one indexed /get-delivery page, set the promotional pages to noindex (or canonical to /get-delivery) and drop them from the sitemap, and noindex tag pages with few posts.

    Concentrating signals on one page helps it rank, and promotional pages keep working for paid and email traffic.

    Risks and how to handle them

    • Promo pages lose organic visits

      They should not rank; paid and email links still work.

    Evidence

    • Your websiteSitemap (212 URLs, checked October 23, 2026): 19 city pages, five promotional "get-delivery" landing pages that each carry their own canonical and the same title, about 40 tag pages, and one partner page (/walmart); no page for DoorDash or Lowe's; news posts about Helsinki, Australia and NHS blood deliveries in London.Source
    • Your websiteCity pages (checked twice on October 23, 2026): the 14 waitlist pages (Memphis, Phoenix, New Orleans, San Diego, Philadelphia, Denver, Salt Lake City, Miami, St. Louis, Los Angeles, Cincinnati, Tampa, San Francisco Bay Area, Seattle) all share the title "Wing Drone Delivery in Minutes, Not Hours or Days" and the description "Wing delivers groceries, meals, and more in as little as 15 minutes. Available now. Find out if Wing delivers to you", while their H1 says "coming to [city] soon! Join our waitlist"; the Seattle page reads "coming to the Seattle soon". Live-market pages say the opposite: the Atlanta description ends "Sign up for our waitlist today!", and /get-delivery-orlando still says "coming to Orlando soon" although /orlando says "Drone delivery is taking off in metro Orlando".Source
  • 03

    The homepage says "1M+ Commercial deliveries to homes", the Dallas-Fort Worth page "600,000+", waitlist pages "hundreds of thousands"; delivery time is "15 minutes" on some pages and "30 minutes" on others. Policy and press audiences compare these numbers, and the new policy role is building an evidence base communities can verify.

    Medium impactLow effort First result in 1 week Brand marketing lead

    First action

    List every number on the site and pick the current one.

    How to measure it

    Pages with current figures

    Now
    –
    Target
    100%
    By
    30 days

    Steps

    1. 1

      Inventory

      Every stat on the site.

      Web content manager (Framer) 1 day

    2. 2

      Agree figures

      With operations and communications.

      Policy Communications Lead 2 days

    3. 3

      Build component

      One shared stats block.

      Web content manager (Framer) 1 day

    4. 4

      Replace

      City, home and solutions pages.

      Web content manager (Framer) 1 day

    5. 5

      Fix H1s

      One H1 per page.

      Web content manager (Framer) 1 hour

    6. 6

      Review

      Quarterly update.

      Brand marketing lead quarterly

    First result
    1 week
    Cost
    $0
    Owner
    Brand marketing lead

    Smallest test

    Update the Dallas-Fort Worth stat today.

    Why it works

    Agree one current figure for deliveries, typical delivery time, metros and people reached, keep them in one shared component, and date them. Fix the homepage's repeated H1 tags while editing.

    Consistent numbers build trust with customers, officials and reporters, and stop old figures spreading.

    Risks and how to handle them

    • Numbers change fast

      Show "as of" dates.

    Evidence

    • Your websiteNumbers differ by page: the homepage says "1M+ Commercial deliveries to homes"; the Dallas-Fort Worth page says "600,000+ Residential deliveries completed across 3 continents"; waitlist pages say "hundreds of thousands of deliveries"; delivery time is "as little as 15 minutes" on some pages and "30 minutes" on others. The homepage has five H1 tags, four of them "Delivery, elevated."Source
    • HiringPolicy Communications Lead (posted October 16, 2026): "As drone delivery scales, public attention on noise, privacy, safety, and oversight is rising, and rules are increasingly written city by city"; the role builds "the community-facing evidence base (noise, flight volume, operating hours, data and privacy practices)" and "pre-launch and pre-permit outreach toolkits that market teams can use at scale".Source
    • Your websiteNews: on October 5, 2026 Wing and Walmart added Denver and Seattle for 2027, reaching "nearly 20 major U.S. metros" and saying drone delivery access has reached "more than three million customers"; in March 2026 Wing "received FAA approval to deliver after sunset" in Charlotte and Dallas-Fort Worth.Source
  • 04

    Wing has a Walmart page but none for DoorDash, its partner since 2022 for 100+ restaurants and retailers, or for the new Lowe's by Drone pilot in Matthews, North Carolina. The lifecycle manager is asked to keep "partner solution sites" conversion-ready.

    High impactLow effort First result in 1 month Partnerships lead

    First action

    Agree page content with DoorDash and Lowe's.

    How to measure it

    Clicks to partner apps

    Now
    –
    Target
    5,000 a month
    By
    90 days

    Steps

    1. 1

      Agree with partners

      Copy, logos and links.

      Partnerships lead 1 week

    2. 2

      Build pages

      From the Walmart template.

      Web content manager (Framer) 3 days

    3. 3

      Link city pages

      Partners by city.

      Web content manager (Framer) 1 day

    4. 4

      Add deep links

      Open the partner app.

      Web content manager (Framer) 1 day

    5. 5

      Promote

      Local social and email.

      Lifecycle Marketing Manager 2 weeks

    6. 6

      Measure

      Clicks and first orders.

      Senior Data Scientist monthly

    First result
    1 month
    Cost
    Staff time
    Owner
    Partnerships lead

    Smallest test

    Publish a short Lowe's pilot page for Matthews.

    Why it works

    Publish /doordash and /lowes pages: what you can order, where it is available, how fast, and a button that opens the partner's app; add each partner to the matching city pages.

    People search for the brand they already use; a partner page catches those searches and turns them into first orders.

    Risks and how to handle them

    • Partner approvals slow

      Launch with facts already public.

    Evidence

    • Your websiteSitemap (212 URLs, checked October 23, 2026): 19 city pages, five promotional "get-delivery" landing pages that each carry their own canonical and the same title, about 40 tag pages, and one partner page (/walmart); no page for DoorDash or Lowe's; news posts about Helsinki, Australia and NHS blood deliveries in London.Source
    • Your websiteSolutions page: restaurants, grocery and retail, healthcare and real estate ("You rent the property; we do the rest"); "a round-trip range of up to 12 miles and cruising speeds of around 60 mph"; "around 94% lower emissions than deliveries by car" (Accenture, 2020); "With the Wing API, you can offer drone delivery seamlessly in your existing order experience"; "Since 2022, Wing has partnered with DoorDash to deliver orders from more than 100 restaurants and retailers".Source
    • News coverageLowe's began a drone delivery pilot with DoorDash and Wing on September 24, 2026 at its Matthews, North Carolina store: more than 100 items through a "Lowe's by Drone" storefront in the DoorDash app, in as little as 20 minutes, for customers within about 5 miles.Source
    • HiringLifecycle Marketing Manager (Palo Alto, posted October 14, 2026): will "own how Wing engages, retains, and re-activates customers after their first drone delivery, turning first-time curiosity into a lasting habit", across email, push and in-app "as Wing launches in new cities"; will "keep Wing's digital footprint, including city pages, partner solution sites, and address checker tools, accurate and conversion-ready"; accountable for "repeat order rate, retention, churn, and customer lifetime value", measured with "A/B and holdout tests".Source
  • 05

    Every coming-soon city page collects waitlist emails promising "exclusive early-access opportunities", and Wing has a dozen launches ahead. The lifecycle manager owns market launches.

    High impactMedium effort First result in 1 month Lifecycle Marketing Manager

    First action

    Count waitlist sign-ups by metro.

    How to measure it

    Waitlist to first order in 30 days

    Now
    –
    Target
    20%
    By
    2 quarters

    Steps

    1. 1

      Count lists

      Sign-ups by metro.

      Lifecycle Marketing Manager 1 day

    2. 2

      Write series

      Four messages.

      Lifecycle Marketing Manager 1 week

    3. 3

      Add community facts

      Noise, safety, privacy.

      Policy Communications Lead 1 week

    4. 4

      Build journeys

      In the engagement platform.

      Lifecycle Marketing Manager 1 week

    5. 5

      Run first launch

      Next metro to launch.

      Lifecycle Marketing Manager per launch

    6. 6

      Measure

      Holdout group.

      Senior Data Scientist per launch

    First result
    1 month
    Cost
    Offer costs
    Owner
    Lifecycle Marketing Manager

    Smallest test

    Send the welcome email to one metro's waitlist.

    Why it works

    Write a four-step waitlist series: welcome with how it works and noise and safety facts, a pre-launch "check your yard" guide, a launch-day message with a first-order offer, and a reminder a week later. Localise for each metro.

    People who signed up are the warmest audience at launch; a prepared series makes each launch start with orders, not just press.

    Risks and how to handle them

    • Long waits cool interest

      Send a short update each month.

    Evidence

    • Your websiteCity pages (checked twice on October 23, 2026): the 14 waitlist pages (Memphis, Phoenix, New Orleans, San Diego, Philadelphia, Denver, Salt Lake City, Miami, St. Louis, Los Angeles, Cincinnati, Tampa, San Francisco Bay Area, Seattle) all share the title "Wing Drone Delivery in Minutes, Not Hours or Days" and the description "Wing delivers groceries, meals, and more in as little as 15 minutes. Available now. Find out if Wing delivers to you", while their H1 says "coming to [city] soon! Join our waitlist"; the Seattle page reads "coming to the Seattle soon". Live-market pages say the opposite: the Atlanta description ends "Sign up for our waitlist today!", and /get-delivery-orlando still says "coming to Orlando soon" although /orlando says "Drone delivery is taking off in metro Orlando".Source
    • HiringLifecycle Marketing Manager (Palo Alto, posted October 14, 2026): will "own how Wing engages, retains, and re-activates customers after their first drone delivery, turning first-time curiosity into a lasting habit", across email, push and in-app "as Wing launches in new cities"; will "keep Wing's digital footprint, including city pages, partner solution sites, and address checker tools, accurate and conversion-ready"; accountable for "repeat order rate, retention, churn, and customer lifetime value", measured with "A/B and holdout tests".Source
    • HiringSenior Director of Global Operations: Wing plans to expand into Memphis, New Orleans, Philadelphia, Phoenix, San Diego, the San Francisco Bay Area, Cincinnati, Los Angeles, Miami, St. Louis, Tampa and Salt Lake City, on top of Dallas-Fort Worth, Atlanta, Houston, Charlotte and Orlando, to "serve nearly 20 US metros, putting our technology within reach of roughly 40 million people"; the role tracks "site-level unit economics" and works with "Commercial Real Estate" on "co-located retail sites".Source
    • HiringPolicy Communications Lead (posted October 16, 2026): "As drone delivery scales, public attention on noise, privacy, safety, and oversight is rising, and rules are increasingly written city by city"; the role builds "the community-facing evidence base (noise, flight volume, operating hours, data and privacy practices)" and "pre-launch and pre-permit outreach toolkits that market teams can use at scale".Source
  • 06

    Live pages such as Atlanta carry a waitlist description and generic copy, while the Walmart page shows which metros are served and that the Wing app carries thousands of Walmart items. Visitors in live cities need partners, items and an address check.

    Medium impactLow effort First result in 2 weeks Lifecycle Marketing Manager

    First action

    Draft the Atlanta page.

    How to measure it

    Address checks per visit

    Now
    –
    Target
    +30%
    By
    60 days

    Steps

    1. 1

      Draft content

      Partners, items, hours.

      Lifecycle Marketing Manager 2 days

    2. 2

      Design block

      Reusable for all live cities.

      Senior Staff UX Designer 3 days

    3. 3

      Build

      Framer components.

      Web content manager (Framer) 3 days

    4. 4

      Launch

      Five live metros.

      Web content manager (Framer) 1 day

    5. 5

      Test

      Order of blocks.

      Senior Data Scientist 1 month

    6. 6

      Update

      With each partner change.

      Lifecycle Marketing Manager ongoing

    First result
    2 weeks
    Cost
    Staff time
    Owner
    Lifecycle Marketing Manager

    Smallest test

    Update the Atlanta page this week.

    Why it works

    On each live city page put the partners available there (Walmart, DoorDash, local), five popular items, typical delivery time, evening hours where approved, and the address checker first.

    Showing what to order now turns curiosity into a first order.

    Risks and how to handle them

    • Availability varies by street

      Keep the address checker at the top.

    Evidence

    • Your websiteCity pages (checked twice on October 23, 2026): the 14 waitlist pages (Memphis, Phoenix, New Orleans, San Diego, Philadelphia, Denver, Salt Lake City, Miami, St. Louis, Los Angeles, Cincinnati, Tampa, San Francisco Bay Area, Seattle) all share the title "Wing Drone Delivery in Minutes, Not Hours or Days" and the description "Wing delivers groceries, meals, and more in as little as 15 minutes. Available now. Find out if Wing delivers to you", while their H1 says "coming to [city] soon! Join our waitlist"; the Seattle page reads "coming to the Seattle soon". Live-market pages say the opposite: the Atlanta description ends "Sign up for our waitlist today!", and /get-delivery-orlando still says "coming to Orlando soon" although /orlando says "Drone delivery is taking off in metro Orlando".Source
    • Your websiteWalmart page: "Wing is growing the nation's largest drone delivery network with Walmart"; now serving Atlanta, Charlotte, Dallas-Fort Worth, Houston and Orlando, with the other metros "Coming soon"; "Download the Wing Drone Delivery app for a curated catalog with thousands of drone-eligible Walmart items".Source
    • Your websiteNews: on October 5, 2026 Wing and Walmart added Denver and Seattle for 2027, reaching "nearly 20 major U.S. metros" and saying drone delivery access has reached "more than three million customers"; in March 2026 Wing "received FAA approval to deliver after sunset" in Charlotte and Dallas-Fort Worth.Source

This quarter 9

The core plays for the next three months.

  • 07

    The lifecycle role exists to turn "first-time curiosity into a lasting habit" and is measured on repeat orders, retention and churn. Drone delivery is novel the first time; the second order is when it becomes useful.

    High impactMedium effort First result in 1 month Lifecycle Marketing Manager

    First action

    Measure today's 14-day second-order rate.

    How to measure it

    Second order within 14 days

    Now
    –
    Target
    +20%
    By
    1 quarter

    Steps

    1. 1

      Baseline

      Repeat rates by metro.

      Senior Data Scientist 1 week

    2. 2

      Design journey

      Four touches.

      Lifecycle Marketing Manager 1 week

    3. 3

      Build

      Email, push and in-app.

      Lifecycle Marketing Manager 2 weeks

    4. 4

      Holdout

      10% control.

      Senior Data Scientist 1 quarter

    5. 5

      Tune credit

      Size and timing.

      Lifecycle Marketing Manager monthly

    6. 6

      Report

      Lift and cost per extra order.

      Senior Data Scientist monthly

    First result
    1 month
    Cost
    Credits
    Owner
    Lifecycle Marketing Manager

    Smallest test

    Send a second-order idea to one metro's new customers.

    Why it works

    Trigger a journey after the first delivery: a thank-you with the flight stats, a "missing an ingredient?" idea for the next order, a small second-order credit within 14 days, and in-app tips on delivery spots.

    Habits form on the second and third use; a timed nudge with a reason lifts repeat orders cheaply.

    Risks and how to handle them

    • Credits only pull forward orders

      Measure with a holdout.

    Evidence

    • HiringLifecycle Marketing Manager (Palo Alto, posted October 14, 2026): will "own how Wing engages, retains, and re-activates customers after their first drone delivery, turning first-time curiosity into a lasting habit", across email, push and in-app "as Wing launches in new cities"; will "keep Wing's digital footprint, including city pages, partner solution sites, and address checker tools, accurate and conversion-ready"; accountable for "repeat order rate, retention, churn, and customer lifetime value", measured with "A/B and holdout tests".Source
    • Your websiteWalmart page: "Wing is growing the nation's largest drone delivery network with Walmart"; now serving Atlanta, Charlotte, Dallas-Fort Worth, Houston and Orlando, with the other metros "Coming soon"; "Download the Wing Drone Delivery app for a curated catalog with thousands of drone-eligible Walmart items".Source
  • 08

    The lifecycle role must measure "how many extra orders campaigns and promos actually drive and what they cost", and operations tracks cost per delivery by site.

    High impactMedium effort First result in 1 quarter Senior Data Scientist

    First action

    Pick the last three promotions to re-analyse.

    How to measure it

    Cost per extra order

    Now
    –
    Target
    -25%
    By
    2 quarters

    Steps

    1. 1

      Define method

      Holdout and lift.

      Senior Data Scientist 1 week

    2. 2

      Re-analyse

      Past promotions.

      Senior Data Scientist 2 weeks

    3. 3

      Add capacity data

      Site utilisation.

      Senior Director of Global Operations 2 weeks

    4. 4

      Set rules

      Where and when to promote.

      Lifecycle Marketing Manager 1 week

    5. 5

      Apply

      All new promotions.

      Lifecycle Marketing Manager ongoing

    6. 6

      Review

      Monthly.

      Senior Data Scientist monthly

    First result
    1 quarter
    Cost
    Analyst time
    Owner
    Senior Data Scientist

    Smallest test

    Add a holdout to the next promotion.

    Why it works

    Add a holdout to every promotion, compute incremental orders and cost per extra order, and combine with site cost per delivery to decide where promotions pay.

    Promotions in sites with spare drone capacity are cheap; in busy sites they only raise costs.

    Risks and how to handle them

    • Small samples

      Pool tests across similar sites.

    Evidence

    • HiringLifecycle Marketing Manager (Palo Alto, posted October 14, 2026): will "own how Wing engages, retains, and re-activates customers after their first drone delivery, turning first-time curiosity into a lasting habit", across email, push and in-app "as Wing launches in new cities"; will "keep Wing's digital footprint, including city pages, partner solution sites, and address checker tools, accurate and conversion-ready"; accountable for "repeat order rate, retention, churn, and customer lifetime value", measured with "A/B and holdout tests".Source
    • HiringSenior Director of Global Operations: Wing plans to expand into Memphis, New Orleans, Philadelphia, Phoenix, San Diego, the San Francisco Bay Area, Cincinnati, Los Angeles, Miami, St. Louis, Tampa and Salt Lake City, on top of Dallas-Fort Worth, Atlanta, Houston, Charlotte and Orlando, to "serve nearly 20 US metros, putting our technology within reach of roughly 40 million people"; the role tracks "site-level unit economics" and works with "Commercial Real Estate" on "co-located retail sites".Source
  • 09

    The new policy lead says attention on "noise, privacy, safety, and oversight is rising" and rules are written city by city, and will build an evidence base with operations. City pages today answer "Are your drones loud?" in generic FAQ form.

    High impactMedium effort First result in 1 quarter Policy Communications Lead

    First action

    Draft the facts section for Dallas-Fort Worth.

    How to measure it

    Days from proposal to permit

    Now
    –
    Target
    -20%
    By
    3 quarters

    Steps

    1. 1

      Agree data

      Flights, hours, noise.

      Policy Communications Lead 2 weeks

    2. 2

      Record noise

      At delivery and cruise.

      Flight operations lead 1 week

    3. 3

      Write privacy summary

      With legal.

      Policy Communications Lead 1 week

    4. 4

      Build section

      Template for city pages.

      Web content manager (Framer) 1 week

    5. 5

      Launch

      Live metros first.

      Policy Communications Lead 1 month

    6. 6

      Update

      Monthly figures.

      Policy Communications Lead monthly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Policy Communications Lead

    Smallest test

    Publish the facts for one live metro.

    Why it works

    Publish a facts section on each city page: flights per week, operating hours, typical noise level with a recording, where drones fly, data and privacy practices, and a contact for residents. Update monthly.

    Residents and council members trust numbers they can check, which smooths permits and launches.

    Risks and how to handle them

    • Numbers invite complaints

      Publish them with context and a contact.

    Evidence

    • HiringPolicy Communications Lead (posted October 16, 2026): "As drone delivery scales, public attention on noise, privacy, safety, and oversight is rising, and rules are increasingly written city by city"; the role builds "the community-facing evidence base (noise, flight volume, operating hours, data and privacy practices)" and "pre-launch and pre-permit outreach toolkits that market teams can use at scale".Source
    • Your websiteCity pages (checked twice on October 23, 2026): the 14 waitlist pages (Memphis, Phoenix, New Orleans, San Diego, Philadelphia, Denver, Salt Lake City, Miami, St. Louis, Los Angeles, Cincinnati, Tampa, San Francisco Bay Area, Seattle) all share the title "Wing Drone Delivery in Minutes, Not Hours or Days" and the description "Wing delivers groceries, meals, and more in as little as 15 minutes. Available now. Find out if Wing delivers to you", while their H1 says "coming to [city] soon! Join our waitlist"; the Seattle page reads "coming to the Seattle soon". Live-market pages say the opposite: the Atlanta description ends "Sign up for our waitlist today!", and /get-delivery-orlando still says "coming to Orlando soon" although /orlando says "Drone delivery is taking off in metro Orlando".Source
    • Your websiteNews: on October 5, 2026 Wing and Walmart added Denver and Seattle for 2027, reaching "nearly 20 major U.S. metros" and saying drone delivery access has reached "more than three million customers"; in March 2026 Wing "received FAA approval to deliver after sunset" in Charlotte and Dallas-Fort Worth.Source
  • 10

    Wing is preparing launches in about a dozen metros, with operations, policy outreach toolkits and lifecycle launches all in new roles.

    High impactMedium effort First result in 1 quarter Senior Director of Global Ope…

    First action

    Write the kit from the last launch.

    How to measure it

    Weeks to 1,000 weekly orders

    Now
    –
    Target
    -30%
    By
    4 quarters

    Steps

    1. 1

      Debrief

      Last two launches.

      Senior Director of Global Operations 2 weeks

    2. 2

      Write kit

      All teams' steps.

      Senior Director of Global Operations 1 month

    3. 3

      Build dashboard

      Per-metro milestones.

      Senior Data Scientist 1 month

    4. 4

      Run

      Next launch.

      Senior Director of Global Operations per launch

    5. 5

      Review

      After each launch.

      Senior Director of Global Operations per launch

    6. 6

      Update

      Kit v2.

      Senior Director of Global Operations quarterly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Senior Director of Global Operations

    Smallest test

    Use the kit draft for the next metro.

    Why it works

    Write one launch kit: site readiness, permit and community steps, waitlist series, city page switch, partner store list and launch-week offers, with a dashboard tracking each metro from announcement to 1,000 weekly orders.

    A repeatable launch gets each metro to steady order volume faster and cheaper.

    Risks and how to handle them

    • Local rules differ

      Keep a city-specific section.

    Evidence

    • HiringSenior Director of Global Operations: Wing plans to expand into Memphis, New Orleans, Philadelphia, Phoenix, San Diego, the San Francisco Bay Area, Cincinnati, Los Angeles, Miami, St. Louis, Tampa and Salt Lake City, on top of Dallas-Fort Worth, Atlanta, Houston, Charlotte and Orlando, to "serve nearly 20 US metros, putting our technology within reach of roughly 40 million people"; the role tracks "site-level unit economics" and works with "Commercial Real Estate" on "co-located retail sites".Source
    • HiringPolicy Communications Lead (posted October 16, 2026): "As drone delivery scales, public attention on noise, privacy, safety, and oversight is rising, and rules are increasingly written city by city"; the role builds "the community-facing evidence base (noise, flight volume, operating hours, data and privacy practices)" and "pre-launch and pre-permit outreach toolkits that market teams can use at scale".Source
    • HiringLifecycle Marketing Manager (Palo Alto, posted October 14, 2026): will "own how Wing engages, retains, and re-activates customers after their first drone delivery, turning first-time curiosity into a lasting habit", across email, push and in-app "as Wing launches in new cities"; will "keep Wing's digital footprint, including city pages, partner solution sites, and address checker tools, accurate and conversion-ready"; accountable for "repeat order rate, retention, churn, and customer lifetime value", measured with "A/B and holdout tests".Source
    • Your websiteCity pages (checked twice on October 23, 2026): the 14 waitlist pages (Memphis, Phoenix, New Orleans, San Diego, Philadelphia, Denver, Salt Lake City, Miami, St. Louis, Los Angeles, Cincinnati, Tampa, San Francisco Bay Area, Seattle) all share the title "Wing Drone Delivery in Minutes, Not Hours or Days" and the description "Wing delivers groceries, meals, and more in as little as 15 minutes. Available now. Find out if Wing delivers to you", while their H1 says "coming to [city] soon! Join our waitlist"; the Seattle page reads "coming to the Seattle soon". Live-market pages say the opposite: the Atlanta description ends "Sign up for our waitlist today!", and /get-delivery-orlando still says "coming to Orlando soon" although /orlando says "Drone delivery is taking off in metro Orlando".Source
  • 11

    Wing received FAA approval to deliver after sunset in Charlotte and Dallas-Fort Worth. Evenings are when dinner and forgotten ingredients happen, but the city pages do not mention evening hours.

    Medium impactLow effort First result in 1 month Lifecycle Marketing Manager

    First action

    Check evening order share since the approval.

    How to measure it

    Evening orders

    Now
    –
    Target
    +30%
    By
    1 quarter

    Steps

    1. 1

      Check data

      Evening share.

      Senior Data Scientist 2 days

    2. 2

      Update pages

      Hours on city pages.

      Web content manager (Framer) 1 day

    3. 3

      Plan campaign

      With restaurant partners.

      Lifecycle Marketing Manager 1 week

    4. 4

      Send push

      Evening timing.

      Lifecycle Marketing Manager 2 weeks

    5. 5

      Social clips

      Drones at dusk.

      Brand marketing lead 2 weeks

    6. 6

      Measure

      Holdout.

      Senior Data Scientist 1 month

    First result
    1 month
    Cost
    Media costs
    Owner
    Lifecycle Marketing Manager

    Smallest test

    Add evening hours to the Charlotte page.

    Why it works

    Add evening hours to the Charlotte and Dallas-Fort Worth pages, run an "after-dark dinner" campaign with partners, and send push messages at the usual evening ordering time.

    New hours only grow orders if people know about them.

    Risks and how to handle them

    • Noise concerns at night

      Share evening flight facts with residents.

    Evidence

    • Your websiteNews: on October 5, 2026 Wing and Walmart added Denver and Seattle for 2027, reaching "nearly 20 major U.S. metros" and saying drone delivery access has reached "more than three million customers"; in March 2026 Wing "received FAA approval to deliver after sunset" in Charlotte and Dallas-Fort Worth.Source
    • HiringLifecycle Marketing Manager (Palo Alto, posted October 14, 2026): will "own how Wing engages, retains, and re-activates customers after their first drone delivery, turning first-time curiosity into a lasting habit", across email, push and in-app "as Wing launches in new cities"; will "keep Wing's digital footprint, including city pages, partner solution sites, and address checker tools, accurate and conversion-ready"; accountable for "repeat order rate, retention, churn, and customer lifetime value", measured with "A/B and holdout tests".Source
    • Your websiteCity pages (checked twice on October 23, 2026): the 14 waitlist pages (Memphis, Phoenix, New Orleans, San Diego, Philadelphia, Denver, Salt Lake City, Miami, St. Louis, Los Angeles, Cincinnati, Tampa, San Francisco Bay Area, Seattle) all share the title "Wing Drone Delivery in Minutes, Not Hours or Days" and the description "Wing delivers groceries, meals, and more in as little as 15 minutes. Available now. Find out if Wing delivers to you", while their H1 says "coming to [city] soon! Join our waitlist"; the Seattle page reads "coming to the Seattle soon". Live-market pages say the opposite: the Atlanta description ends "Sign up for our waitlist today!", and /get-delivery-orlando still says "coming to Orlando soon" although /orlando says "Drone delivery is taking off in metro Orlando".Source
  • 12

    The Solutions page mentions the Wing API in one line, and the commerce team is building "Enterprise API Platforms" and merchant ecosystems for international expansion. Merchants evaluating drone delivery need docs, pricing and proof.

    High impactHigh effort First result in 2 quarters Staff Product Manager

    First action

    Outline the API page with engineering.

    How to measure it

    Merchant API leads

    Now
    –
    Target
    30 a quarter
    By
    2 quarters

    Steps

    1. 1

      Outline

      Capabilities and steps.

      Staff Product Manager, Commerce 2 weeks

    2. 2

      Write docs

      Public overview.

      Developer relations lead 1 month

    3. 3

      Case studies

      Two partners.

      Partnerships lead 1 month

    4. 4

      Design page

      Clear path to contact.

      Senior Staff UX Designer 2 weeks

    5. 5

      Launch

      Link from Solutions.

      Web content manager (Framer) 1 week

    6. 6

      Track

      Leads to pilots.

      Partnerships lead monthly

    First result
    2 quarters
    Cost
    Staff time
    Owner
    Staff Product Manager, Commerce

    Smallest test

    Publish a one-page API overview.

    Why it works

    Publish an API page with what it does, integration steps, sandbox access, and two case studies (a DoorDash restaurant and Papa Johns), plus a contact path for enterprise retailers.

    A clear integration path shortens partner sales cycles and supports the multi-tenant platform.

    Risks and how to handle them

    • Too much detail for public

      Keep deep docs behind sign-in.

    Evidence

    • Your websiteSolutions page: restaurants, grocery and retail, healthcare and real estate ("You rent the property; we do the rest"); "a round-trip range of up to 12 miles and cruising speeds of around 60 mph"; "around 94% lower emissions than deliveries by car" (Accenture, 2020); "With the Wing API, you can offer drone delivery seamlessly in your existing order experience"; "Since 2022, Wing has partnered with DoorDash to deliver orders from more than 100 restaurants and retailers".Source
    • HiringProduct roles: a Staff Product Manager, Commerce for "Global Checkout, Merchant Ecosystems, or Enterprise API Platforms" and "a scalable, multi-tenant platform that powers our next phase of international expansion"; a Senior Staff UX Designer (posted October 16, 2026) for "consumer-facing mobile applications" and "integration experiences for our retail and delivery partners".Source
  • 13

    Wing has flown blood deliveries with the NHS in London and lists healthcare (lab samples, supplies, prescriptions) on its Solutions page, but has no healthcare case study page or US healthcare partner page.

    Medium impactMedium effort First result in 2 quarters Partnerships lead

    First action

    Write the NHS case study.

    How to measure it

    Healthcare pilots

    Now
    –
    Target
    2
    By
    3 quarters

    Steps

    1. 1

      Write case study

      NHS results.

      Brand marketing lead 2 weeks

    2. 2

      List targets

      Health systems in live metros.

      Partnerships lead 2 weeks

    3. 3

      Pitch

      Lab sample routes.

      Partnerships lead 1 quarter

    4. 4

      Regulatory check

      Medical transport rules.

      Regulatory lead 1 month

    5. 5

      Pilot

      One route.

      Senior Director of Global Operations 1 quarter

    6. 6

      Publish

      US results.

      Brand marketing lead 1 month

    First result
    2 quarters
    Cost
    Sales time
    Owner
    Partnerships lead

    Smallest test

    Publish the NHS case study.

    Why it works

    Publish the NHS work as a case study with results, and pitch two US health systems in live metros on lab sample transfer between sites.

    Healthcare routes fly every day, adding steady volume and strong public goodwill.

    Risks and how to handle them

    • Long procurement

      Start with health systems already near Wing sites.

    Evidence

    • Your websiteSitemap (212 URLs, checked October 23, 2026): 19 city pages, five promotional "get-delivery" landing pages that each carry their own canonical and the same title, about 40 tag pages, and one partner page (/walmart); no page for DoorDash or Lowe's; news posts about Helsinki, Australia and NHS blood deliveries in London.Source
    • Your websiteSolutions page: restaurants, grocery and retail, healthcare and real estate ("You rent the property; we do the rest"); "a round-trip range of up to 12 miles and cruising speeds of around 60 mph"; "around 94% lower emissions than deliveries by car" (Accenture, 2020); "With the Wing API, you can offer drone delivery seamlessly in your existing order experience"; "Since 2022, Wing has partnered with DoorDash to deliver orders from more than 100 restaurants and retailers".Source
  • 14

    Live pages use an address checker; waitlist pages use a separate email form. The lifecycle role owns "address checker tools", and people who fail a check are prime waitlist sign-ups.

    Medium impactMedium effort First result in 1 quarter Senior Staff UX Designer

    First action

    Count address checks and waitlist sign-ups per week.

    How to measure it

    Checks ending in order or waitlist

    Now
    –
    Target
    70%
    By
    2 quarters

    Steps

    1. 1

      Map flows

      Both forms today.

      Senior Staff UX Designer 1 week

    2. 2

      Design

      Three outcomes.

      Senior Staff UX Designer 2 weeks

    3. 3

      Build

      Shared component.

      Web content manager (Framer) 1 month

    4. 4

      Connect

      To the engagement platform.

      Lifecycle Marketing Manager 2 weeks

    5. 5

      Launch

      All city pages.

      Web content manager (Framer) 1 week

    6. 6

      Use data

      Demand maps for launches.

      Senior Director of Global Operations monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Senior Staff UX Designer

    Smallest test

    Add a waitlist button to the "not available" result.

    Why it works

    Merge them: one checker on every page that returns "yes, order now" with partner links, "not yet, your metro is coming" with one-tap waitlist, or "outside our area, tell us you want Wing". Store the answer for launch targeting.

    Every check becomes either an order or a known future customer, and the data shows where demand is.

    Risks and how to handle them

    • Privacy of addresses

      Store only the zone, not the full address.

    Evidence

    • HiringLifecycle Marketing Manager (Palo Alto, posted October 14, 2026): will "own how Wing engages, retains, and re-activates customers after their first drone delivery, turning first-time curiosity into a lasting habit", across email, push and in-app "as Wing launches in new cities"; will "keep Wing's digital footprint, including city pages, partner solution sites, and address checker tools, accurate and conversion-ready"; accountable for "repeat order rate, retention, churn, and customer lifetime value", measured with "A/B and holdout tests".Source
    • Your websiteCity pages (checked twice on October 23, 2026): the 14 waitlist pages (Memphis, Phoenix, New Orleans, San Diego, Philadelphia, Denver, Salt Lake City, Miami, St. Louis, Los Angeles, Cincinnati, Tampa, San Francisco Bay Area, Seattle) all share the title "Wing Drone Delivery in Minutes, Not Hours or Days" and the description "Wing delivers groceries, meals, and more in as little as 15 minutes. Available now. Find out if Wing delivers to you", while their H1 says "coming to [city] soon! Join our waitlist"; the Seattle page reads "coming to the Seattle soon". Live-market pages say the opposite: the Atlanta description ends "Sign up for our waitlist today!", and /get-delivery-orlando still says "coming to Orlando soon" although /orlando says "Drone delivery is taking off in metro Orlando".Source
  • 15

    The Solutions page lists real estate ("You rent the property; we do the rest"), and operations works with commercial real estate on co-located retail sites. Every new metro needs sites near homes.

    Medium impactMedium effort First result in 1 quarter Senior Director of Global Ope…

    First action

    List site requirements for a host page.

    How to measure it

    Applications per quarter

    Now
    –
    Target
    50
    By
    2 quarters

    Steps

    1. 1

      Define requirements

      Space, power, access.

      Senior Director of Global Operations 2 weeks

    2. 2

      Set terms

      Rent or share.

      Commercial real estate lead 2 weeks

    3. 3

      Build page

      Application form.

      Web content manager (Framer) 1 week

    4. 4

      Outreach

      Centre owners in coming metros.

      Commercial real estate lead 1 quarter

    5. 5

      Review

      Applications monthly.

      Senior Director of Global Operations monthly

    6. 6

      Sign

      First host sites.

      Commercial real estate lead 1 quarter

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Senior Director of Global Operations

    Smallest test

    Publish the requirements page.

    Why it works

    Publish a host-site page for property owners: site requirements, revenue share or rent, community benefits and a simple application; target shopping centres in coming metros.

    More inbound site offers speed up launches and lower site costs.

    Risks and how to handle them

    • Unsuitable applications

      Pre-qualify with a short checklist.

    Evidence

    • Your websiteSolutions page: restaurants, grocery and retail, healthcare and real estate ("You rent the property; we do the rest"); "a round-trip range of up to 12 miles and cruising speeds of around 60 mph"; "around 94% lower emissions than deliveries by car" (Accenture, 2020); "With the Wing API, you can offer drone delivery seamlessly in your existing order experience"; "Since 2022, Wing has partnered with DoorDash to deliver orders from more than 100 restaurants and retailers".Source
    • HiringSenior Director of Global Operations: Wing plans to expand into Memphis, New Orleans, Philadelphia, Phoenix, San Diego, the San Francisco Bay Area, Cincinnati, Los Angeles, Miami, St. Louis, Tampa and Salt Lake City, on top of Dallas-Fort Worth, Atlanta, Houston, Charlotte and Orlando, to "serve nearly 20 US metros, putting our technology within reach of roughly 40 million people"; the role tracks "site-level unit economics" and works with "Commercial Real Estate" on "co-located retail sites".Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    The Wing Drone Delivery app carries thousands of Walmart items, and the commerce team is building merchant ecosystems and global checkout. Local restaurants and shops in each metro could sell through it.

    High impactHigh effort First result in 3 quarters Staff Product Manager

    First action

    Interview ten local merchants near one site.

    How to measure it

    Local merchant share of orders

    Now
    –
    Target
    20%
    By
    4 quarters

    Steps

    1. 1

      Interview

      Ten merchants.

      Staff Product Manager, Commerce 1 month

    2. 2

      Design onboarding

      Self-serve.

      Senior Staff UX Designer 1 quarter

    3. 3

      Build checkout

      Multi-merchant.

      Staff Product Manager, Commerce 2 quarters

    4. 4

      Pilot

      One metro.

      Partnerships lead 1 quarter

    5. 5

      Market

      Local campaigns.

      Lifecycle Marketing Manager 1 quarter

    6. 6

      Scale

      All metros.

      Staff Product Manager, Commerce 2 quarters

    First result
    3 quarters
    Cost
    Product investment
    Owner
    Staff Product Manager, Commerce

    Smallest test

    Add three local merchants manually in one metro.

    Why it works

    Open the Wing app to local merchants near each site with self-serve onboarding, a drone-eligible catalogue and Wing-managed checkout; start with coffee, bakeries and pharmacies.

    More merchants means more reasons to order and higher drone utilisation in every site.

    Risks and how to handle them

    • Conflict with big partners

      Focus on categories they do not cover.

    Evidence

    • Your websiteWalmart page: "Wing is growing the nation's largest drone delivery network with Walmart"; now serving Atlanta, Charlotte, Dallas-Fort Worth, Houston and Orlando, with the other metros "Coming soon"; "Download the Wing Drone Delivery app for a curated catalog with thousands of drone-eligible Walmart items".Source
    • HiringProduct roles: a Staff Product Manager, Commerce for "Global Checkout, Merchant Ecosystems, or Enterprise API Platforms" and "a scalable, multi-tenant platform that powers our next phase of international expansion"; a Senior Staff UX Designer (posted October 16, 2026) for "consumer-facing mobile applications" and "integration experiences for our retail and delivery partners".Source
    • Your websiteSolutions page: restaurants, grocery and retail, healthcare and real estate ("You rent the property; we do the rest"); "a round-trip range of up to 12 miles and cruising speeds of around 60 mph"; "around 94% lower emissions than deliveries by car" (Accenture, 2020); "With the Wing API, you can offer drone delivery seamlessly in your existing order experience"; "Since 2022, Wing has partnered with DoorDash to deliver orders from more than 100 restaurants and retailers".Source
  • 17

    Wing has operated in Australia and Helsinki and flown NHS deliveries in London, and the commerce platform is meant to power "our next phase of international expansion". OpenSky already runs in the US and Australia.

    High impactHigh effort First result in 3 quarters Staff Product Manager

    First action

    Rank past markets by regulatory readiness.

    How to measure it

    Weekly international orders

    Now
    –
    Target
    10,000
    By
    4 quarters

    Steps

    1. 1

      Rank markets

      Rules and partners.

      Staff Product Manager, Commerce 1 month

    2. 2

      Sign partners

      Local retailers.

      Partnerships lead 1 quarter

    3. 3

      Localise

      Checkout and app.

      Staff Product Manager, Commerce 1 quarter

    4. 4

      Launch

      First market.

      Senior Director of Global Operations 1 quarter

    5. 5

      Second market

      After learnings.

      Senior Director of Global Operations 1 quarter

    6. 6

      Report

      Unit economics.

      Senior Data Scientist monthly

    First result
    3 quarters
    Cost
    Expansion investment
    Owner
    Staff Product Manager, Commerce

    Smallest test

    Pick the first market.

    Why it works

    Pick two international metros where Wing has history and regulators know it, and launch with a local retail partner on the multi-tenant platform, reusing the US launch kit.

    Existing relationships cut launch time, and two markets prove the platform works abroad.

    Risks and how to handle them

    • Focus taken from US launches

      Separate launch teams.

    Evidence

    • HiringProduct roles: a Staff Product Manager, Commerce for "Global Checkout, Merchant Ecosystems, or Enterprise API Platforms" and "a scalable, multi-tenant platform that powers our next phase of international expansion"; a Senior Staff UX Designer (posted October 16, 2026) for "consumer-facing mobile applications" and "integration experiences for our retail and delivery partners".Source
    • Your websiteSitemap (212 URLs, checked October 23, 2026): 19 city pages, five promotional "get-delivery" landing pages that each carry their own canonical and the same title, about 40 tag pages, and one partner page (/walmart); no page for DoorDash or Lowe's; news posts about Helsinki, Australia and NHS blood deliveries in London.Source
    • Your websiteOpenSky page: "Now available in the U.S. and Australia. Plan a flight in 2 clicks. Automated airspace access"; "We've developed an API for OpenSky that allows companies to make OpenSky available to its own users".Source
  • 18

    Lifecycle is accountable for customer lifetime value, and rivals compete on fees: Flytrex promises "no hidden fees, no tips". A membership turns occasional users into regulars.

    High impactHigh effort First result in 2 quarters Lifecycle Marketing Manager

    First action

    Model membership pricing from order data.

    How to measure it

    Orders per member

    Now
    –
    Target
    2x non-members
    By
    3 quarters

    Steps

    1. 1

      Model price

      From order data.

      Senior Data Scientist 1 month

    2. 2

      Design

      Benefits and rules.

      Lifecycle Marketing Manager 1 month

    3. 3

      Build

      Billing in the app.

      Staff Product Manager, Commerce 1 quarter

    4. 4

      Pilot

      One metro.

      Lifecycle Marketing Manager 1 quarter

    5. 5

      Measure

      Frequency and margin.

      Senior Data Scientist monthly

    6. 6

      Decide

      Scale or stop.

      Lifecycle Marketing Manager 1 day

    First result
    2 quarters
    Cost
    Product investment
    Owner
    Lifecycle Marketing Manager

    Smallest test

    Offer a three-month free delivery pass to 500 customers.

    Why it works

    Test a membership in one metro: free deliveries over a small minimum, priority evening slots, and partner perks; price against delivery fees paid today.

    Members order more often, which spreads site costs over more flights.

    Risks and how to handle them

    • Members cost more than they bring

      Set a minimum order and cap free flights.

    Evidence

    • HiringLifecycle Marketing Manager (Palo Alto, posted October 14, 2026): will "own how Wing engages, retains, and re-activates customers after their first drone delivery, turning first-time curiosity into a lasting habit", across email, push and in-app "as Wing launches in new cities"; will "keep Wing's digital footprint, including city pages, partner solution sites, and address checker tools, accurate and conversion-ready"; accountable for "repeat order rate, retention, churn, and customer lifetime value", measured with "A/B and holdout tests".Source
    • Competitor researchRivals' homepages: Zipline, "Drone Delivery for Food, Groceries, and Medicine", claims an "86 SECS fastest delivery time" (Wing's pages say "2 min 47 secs"); Flytrex promises delivery "within 5 minutes. No hidden fees, no tips and no delays."Source
    • Your websiteWalmart page: "Wing is growing the nation's largest drone delivery network with Walmart"; now serving Atlanta, Charlotte, Dallas-Fort Worth, Houston and Orlando, with the other metros "Coming soon"; "Download the Wing Drone Delivery app for a curated catalog with thousands of drone-eligible Walmart items".Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    Wing's pages lead with "2 min 47 secs fastest delivery time"; Zipline claims "86 SECS". A record race is one Wing does not win, and customers care about typical time from order to door.

    Medium impactLow effort First result in 1 month Brand marketing lead

    First action

    Pull median order-to-door time by metro.

    How to measure it

    Address checks per visit

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Pull data

      Median times.

      Senior Data Scientist 1 week

    2. 2

      Write copy

      Per metro.

      Brand marketing lead 2 days

    3. 3

      Update pages

      Stats block.

      Web content manager (Framer) 1 day

    4. 4

      Test

      Against the record stat.

      Senior Data Scientist 1 month

    5. 5

      Refresh

      Monthly.

      Senior Data Scientist monthly

    6. 6

      Use in PR

      Press kit.

      Brand marketing lead ongoing

    First result
    1 month
    Cost
    $0
    Owner
    Brand marketing lead

    Smallest test

    Test the new stat on one city page.

    Why it works

    Publish typical order-to-door time by metro (for example median minutes last month) on city pages, and drop the record stat from the top of the page.

    A typical, verifiable number is more persuasive than a record, and it changes the comparison to one Wing can win.

    Risks and how to handle them

    • Typical times look slower

      Show order-to-door, which beats car delivery.

    Evidence

    • Competitor researchRivals' homepages: Zipline, "Drone Delivery for Food, Groceries, and Medicine", claims an "86 SECS fastest delivery time" (Wing's pages say "2 min 47 secs"); Flytrex promises delivery "within 5 minutes. No hidden fees, no tips and no delays."Source
    • Your websiteNumbers differ by page: the homepage says "1M+ Commercial deliveries to homes"; the Dallas-Fort Worth page says "600,000+ Residential deliveries completed across 3 continents"; waitlist pages say "hundreds of thousands of deliveries"; delivery time is "as little as 15 minutes" on some pages and "30 minutes" on others. The homepage has five H1 tags, four of them "Delivery, elevated."Source
  • 20

    OpenSky, Wing's free airspace app for drone flyers, runs in the US and Australia. Its users are drone enthusiasts, the people most likely to champion drone delivery locally and to apply for pilot and operations jobs.

    Low impactLow effort First result in 1 quarter OpenSky product manager

    First action

    Count OpenSky users in coming metros.

    How to measure it

    OpenSky opt-ins

    Now
    –
    Target
    10,000
    By
    2 quarters

    Steps

    1. 1

      Count users

      By metro.

      OpenSky product manager 1 week

    2. 2

      Design opt-in

      News and jobs.

      Senior Staff UX Designer 2 weeks

    3. 3

      Build

      In-app.

      OpenSky product manager 1 month

    4. 4

      Send

      Launch and job alerts.

      Lifecycle Marketing Manager ongoing

    5. 5

      Invite

      Launch events.

      Policy Communications Lead per launch

    6. 6

      Measure

      Applications and attendance.

      Recruiting lead quarterly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    OpenSky product manager

    Smallest test

    Add one job alert opt-in screen.

    Why it works

    Add an opt-in in OpenSky for Wing news, local launch events and job alerts for flight operator roles near them.

    Enthusiasts become local advocates at council meetings and a hiring pipeline for operations.

    Risks and how to handle them

    • Users want a tool, not marketing

      Keep it opt-in and rare.

    Evidence

    • Your websiteOpenSky page: "Now available in the U.S. and Australia. Plan a flight in 2 clicks. Automated airspace access"; "We've developed an API for OpenSky that allows companies to make OpenSky available to its own users".Source
    • HiringSenior Director of Global Operations: Wing plans to expand into Memphis, New Orleans, Philadelphia, Phoenix, San Diego, the San Francisco Bay Area, Cincinnati, Los Angeles, Miami, St. Louis, Tampa and Salt Lake City, on top of Dallas-Fort Worth, Atlanta, Houston, Charlotte and Orlando, to "serve nearly 20 US metros, putting our technology within reach of roughly 40 million people"; the role tracks "site-level unit economics" and works with "Commercial Real Estate" on "co-located retail sites".Source
    • HiringPolicy Communications Lead (posted October 16, 2026): "As drone delivery scales, public attention on noise, privacy, safety, and oversight is rising, and rules are increasingly written city by city"; the role builds "the community-facing evidence base (noise, flight volume, operating hours, data and privacy practices)" and "pre-launch and pre-permit outreach toolkits that market teams can use at scale".Source
  • 21

    Wing posted about "Delivering throughout the tournament" in August 2026 and has a history of seasonal stunts. The lifecycle role leads "seasonal moments" and partner campaigns.

    Medium impactLow effort First result in 1 month Lifecycle Marketing Manager

    First action

    List the next three local game days per metro.

    How to measure it

    Event-day orders

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Build calendar

      Per metro.

      Lifecycle Marketing Manager 1 week

    2. 2

      Pick bundles

      With partners.

      Partnerships lead 1 week

    3. 3

      Set push timing

      Before events.

      Lifecycle Marketing Manager 1 week

    4. 4

      Social

      Local clips.

      Brand marketing lead per event

    5. 5

      Measure

      Holdout.

      Senior Data Scientist per event

    6. 6

      Repeat

      Best events.

      Lifecycle Marketing Manager ongoing

    First result
    1 month
    Cost
    Promotion costs
    Owner
    Lifecycle Marketing Manager

    Smallest test

    Run one game-day push in Dallas-Fort Worth.

    Why it works

    Build a calendar per metro of local game days, holidays and events, with drone-friendly bundles (snacks, ice, batteries) and push timing before kickoff.

    Local moments create a reason to order and a story to share.

    Risks and how to handle them

    • Capacity spikes

      Coordinate with site operations.

    Evidence

    • HiringLifecycle Marketing Manager (Palo Alto, posted October 14, 2026): will "own how Wing engages, retains, and re-activates customers after their first drone delivery, turning first-time curiosity into a lasting habit", across email, push and in-app "as Wing launches in new cities"; will "keep Wing's digital footprint, including city pages, partner solution sites, and address checker tools, accurate and conversion-ready"; accountable for "repeat order rate, retention, churn, and customer lifetime value", measured with "A/B and holdout tests".Source
    • Your websiteSitemap (212 URLs, checked October 23, 2026): 19 city pages, five promotional "get-delivery" landing pages that each carry their own canonical and the same title, about 40 tag pages, and one partner page (/walmart); no page for DoorDash or Lowe's; news posts about Helsinki, Australia and NHS blood deliveries in London.Source
More example playbooks and reviews
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Show Wing’s product working

Turn screenshots or the website into an animated product demo in its own brand, for the homepage, launch posts and outreach in this playbook.

Make a demo (opens programmable.digital in a new tab)

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 26, 2026, and cites them throughout. Wing did not commission, review or endorse it, and Programmable is not affiliated with Wing. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Wing runs its business.

Something wrong, or do you represent Wing? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Fix city page titles and status, fold promotional pages, align numbers, add DoorDash and Lowe's pages, write the waitlist series and live-city blocks.

  2. Days 31 to 6012 ideas

    Repeat-order program, promotion holdouts, community facts, the launch kit, evening delivery, the API page, healthcare, one address checker and host sites; typical-time stats, OpenSky opt-ins and game-day moments.

  3. Days 61 to 903 ideas

    Commit to the local marketplace, international relaunch and a delivery membership.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value very fast delivery. The most cited problem: not available at my address yet.

  • No driving to the store for small items
  • Weight and item limits
  • In their words: “drone delivery”

Market

Competitive landscape

4 competitors compared: Zipline, Flytrex, Amazon Prime Air and DroneUp.

  • Gap to exploit: Transparent community facts for each city
  • Zipline: Fewer large retail partners
  • Flytrex: Smaller footprint

Hiring signals

Wing is hiring for the launch-and-habit stage: a Lifecycle Marketing Manager to own city pages, address checkers, partner sites and repeat orders (ideas 1, 2, 4, 5, 6, 7, 8, 11, 14, 18, 21), a Policy Communications…

  • Lifecycle Marketing Manager: Repeat orders and conversion-ready city pages. Ideas 1, 4, 5, 6, 7, 8.
  • Policy Communications Lead: Community evidence on noise, privacy and safety. Ideas 3, 9.
  • Senior Director of Global Operations: A dozen new metros and site economics. Ideas 10, 15.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
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  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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