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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 8
  • Big bets · 3
  • Wildcards · 3
  • How we can help
Generated Oct 18, 2026
  1. Programmable
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  3. Phoenix
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growth playbook · Oct 18, 2026

phoenix.ca (opens in a new tab)

Phoenix growth playbook

Diagnosis

Phoenix raised $50M in 2025, launched Raven for women in 2026, and was among the first Canadian clinics to offer generic semaglutide. Six of its 13 open roles are marketing, led by a Head of User Acquisition building a paid-first acquisition function for both brands, plus organic growth, creative, video and design.

The rest are bilingual providers and support, which points to growth in Quebec. The competitive moment is sharp: Hims & Hers has entered Canada and Felix is scaling weight loss. Canada's rule that prescription drug ads may state only name, price and quantity shapes every channel.

This playbook uses that rule as a guide: price-led drug search, service and condition creative, clinician trust and French-first growth.

Growth Score

7/10

Biggest Opportunity

Own the generic GLP-1 moment in Canada: compliant price-led search, French-language growth in Quebec and a trust story built on named Canadian clinicians, before Hims & Hers scales.

Biggest Risk

A drug advertising complaint or regulator letter about medication pages or ads, or a privacy incident, would hit Phoenix's highest-value channels and its trust with patients.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    A generic semaglutide search campaign built inside the law: drug name, price and quantity only, by province

    Pull search volumes and current cost per click for generic semaglutide terms in each province.

    High impact First result in 2 weeks
  2. 2

    A compliance pass on the 15 brand-name medication pages before Hims makes Canadian drug ads a regulator's focus

    List every statement on the 15 medication pages that is not name, price, quantity or plainly educational.

    High impact First result in 2 weeks
  3. 3

    "Hims & Hers in Canada" and "Felix vs Phoenix" pages, next to the 36 comparison pages that already exist

    Check search volume for "Hims Canada", "Hims Livewell" and "Felix vs" terms.

    High impact First result in 4 weeks

02

Your idea portfolio

20 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 7Fill-ins · 4Reconsider · 6
Effort →

Showing 20 of 20 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Phoenix was among the first in Canada to offer the Apotex generic, at $124.99 a month, and Hims & Hers entered Canada aiming at the same launch. Canadian law limits public prescription drug ads to name, price and quantity, which happens to be exactly what a price-shopping patient searches for.

    High impactLow effort First result in 2 weeks Head of User Acquisition

    First action

    Pull search volumes and current cost per click for generic semaglutide terms in each province.

    How to measure it

    CAC for generic semaglutide search

    Now
    –
    Target
    below the current weight-loss CAC
    By
    6 weeks

    Steps

    1. 1

      Build the keyword list

      Generic and price terms, by province, English and French.

      Performance Marketing Specialist 1 day

    2. 2

      Write compliant copy

      Drug name, price and quantity only; no outcome or comparison claims.

      Performance Marketing Specialist 1 day

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Fix the landing page

      Price per month, quantity and provinces first.

      Organic Growth Marketing Manager 2 days

    5. 5

      Launch and pace

      Daily budgets by province.

      Performance Marketing Specialist 1 day

    6. 6

      Report

      CAC and first-order rate weekly.

      Head of User Acquisition 30 minutes a week

    First result
    2 weeks
    Cost
    Reallocated paid search budget
    Owner
    Head of User Acquisition

    Smallest test

    Run the campaign in Ontario only for two weeks.

    Why it works

    Run Google and Bing search ads for "generic semaglutide", "semaglutide price Canada" and province variants with copy that states only the drug name, the price and the quantity. Land on a page that leads with price per month and province availability, in English and French.

    The Head of User Acquisition owns paid search with CAC and ROAS targets. Price-led ads are the one format the regulation clearly allows, and they win the shoppers comparing Phoenix with new entrants on cost.

    Ready to use

    AdSearch ad copy

    Headline 1: Generic Semaglutide | Phoenix
    Headline 2: From $124.99 per month
    Headline 3: Apotex generic, 4 pens
    Description: Generic semaglutide, from $124.99 per month. Online assessment with a licensed provider. Available in 10 provinces.
    (Confirm the pen count and pack quantity before launch.)

    Risks and how to handle them

    • An ad or page goes beyond name, price and quantity

      Preclear with Ad Standards and keep outcome claims off ad copy.

    • Price war with Hims

      Lead with total cost including the waived assessment fee.

    Evidence

    • Your websiteGeneric semaglutide page: Apotex generic "starting at $124.99/month", "Save up to 65% on Semaglutide", "$0 assessment fee", available in Ontario, Quebec, BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia and PEI; a patient quote on the page: "My treatment worked super well. Definitely gives me a boost of confidence."Source
    • Search resultsCanada's Food and Drug Regulations, section C.01.044: a person advertising a prescription drug to the general public "shall not make any representation other than with respect to the brand name, the proper name, the common name and the price and quantity of the drug." Ad Standards offers a preclearance checklist for consumer drug advertising.Source
    • Search resultsHims & Hers entered Canada in December 2025 by buying Livewell, a weight-loss-focused Canadian digital health company, and planned a fuller weight-loss program in 2026 tied to generic semaglutide.Source
    • HiringHead of User Acquisition: "Paid media will be the core of this role" across Google Ads, Meta, TikTok, Reddit and Snapchat; owns budget and targets for CAC, ROAS and LTV:CAC; also oversees SEO/AEO, affiliates and partnerships "for Phoenix and Raven"; "build a function from the ground up".Source
    • Search resultsPhoenix launched Raven, a Canadian online health platform for women, in 2026 with a city-focused out-of-home campaign; in May 2026 Phoenix and Raven said they were the first Canadian telehealth platforms to offer generic semaglutide direct to patients.Source
  • 02

    Phoenix has pages for Viagra, Cialis, Ozempic, Wegovy, Mounjaro and Zepbound, and the generic semaglutide page carries "Save up to 65%" and a patient quote that the treatment "worked super well".

    High impactLow effort First result in 2 weeks Medical Director

    First action

    List every statement on the 15 medication pages that is not name, price, quantity or plainly educational.

    How to measure it

    Pages passing review

    Now
    –
    Target
    all 15 plus French versions
    By
    2 weeks

    Steps

    1. 1

      Inventory statements

      Every claim on 15 pages and French versions.

      Organic Growth Marketing Manager 1 day

    2. 2

      Sort content

      Educational, price and quantity, or promotional.

      Medical Director 1 day

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Rewrite

      Move testimonials to non-drug pages.

      Organic Growth Marketing Manager 2 days

    5. 5

      Fix templates

      So new pages follow the rule.

      Senior Product Manager 1 day

    6. 6

      Recheck search rankings

      Watch for any drop.

      Organic Growth Marketing Manager weekly

    First result
    2 weeks
    Cost
    $0 plus preclearance fees
    Owner
    Medical Director

    Smallest test

    Fix the generic semaglutide page first.

    Why it works

    Review every medication page with the Medical Director and Ad Standards' checklist: separate educational content (condition, how assessment works) from promotional statements, remove outcome testimonials from drug pages, and keep price and quantity statements exact.

    A competitor's complaint or a Health Canada letter would hit Phoenix's highest-value search pages. Fixing them now protects the organic channel the Organic Growth Manager is hired to grow.

    Risks and how to handle them

    • Rankings dip after removing copy

      Keep educational depth; only promotional lines move.

    Evidence

    • Your websiteGeneric semaglutide page: Apotex generic "starting at $124.99/month", "Save up to 65% on Semaglutide", "$0 assessment fee", available in Ontario, Quebec, BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia and PEI; a patient quote on the page: "My treatment worked super well. Definitely gives me a boost of confidence."Source
    • Search resultsCanada's Food and Drug Regulations, section C.01.044: a person advertising a prescription drug to the general public "shall not make any representation other than with respect to the brand name, the proper name, the common name and the price and quantity of the drug." Ad Standards offers a preclearance checklist for consumer drug advertising.Source
    • programmable.infoSite scan: 282 URLs on Webflow; 95 blog posts, 36 compare pages (including "Is Roman available in Canada", BlueChew, Keeps, Numan, Tia Health, Maple and provincial 811 lines, in English and French), 29 English and 17 French location pages (no Montreal page), 15 medication pages by brand name (Viagra, Cialis, Ozempic, Wegovy, Mounjaro, Zepbound); no Hims or Felix compare page; YouTube 168 subscribers; Trustpilot badge; PostHog and Microsoft Clarity analytics.Source
    • Search resultsHims & Hers entered Canada in December 2025 by buying Livewell, a weight-loss-focused Canadian digital health company, and planned a fuller weight-loss program in 2026 tied to generic semaglutide.Source
  • 03

    Phoenix already ranks with "Is Roman available in Canada" and BlueChew pages, but has none for Hims & Hers, which now operates in Canada through Livewell, or for Felix, its closest Canadian rival.

    High impactLow effort First result in 4 weeks Organic Growth Marketing Mana…

    First action

    Check search volume for "Hims Canada", "Hims Livewell" and "Felix vs" terms.

    How to measure it

    Assessments started from competitor pages

    Now
    –
    Target
    200 a month
    By
    8 weeks

    Steps

    1. 1

      Research both

      Treatments, provinces, fees, delivery.

      Organic Growth Marketing Manager 2 days

    2. 2

      Write the pages

      Factual tables, English and French.

      Organic Growth Marketing Manager 2 days

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Publish and link

      From the compare hub.

      Organic Growth Marketing Manager 1 day

    5. 5

      Translate

      French versions with the CX team.

      Bilingual Customer Experience Coordinator 2 days

    6. 6

      Measure

      Rankings and assessments.

      Organic Growth Marketing Manager weekly

    First result
    4 weeks
    Cost
    $0
    Owner
    Organic Growth Marketing Manager

    Smallest test

    Publish the Hims page first.

    Why it works

    Publish two factual pages in English and French: what Hims & Hers offers in Canada since the Livewell purchase, and how Felix and Phoenix compare on treatments, provinces, assessment fees and delivery, with no drug outcome claims.

    Searches for a competitor's name come from patients close to choosing. The page format already works for Phoenix and the Organic Growth Manager owns it.

    Risks and how to handle them

    • Unfair comparison claims

      Stick to public facts and date the page.

    Evidence

    • programmable.infoSite scan: 282 URLs on Webflow; 95 blog posts, 36 compare pages (including "Is Roman available in Canada", BlueChew, Keeps, Numan, Tia Health, Maple and provincial 811 lines, in English and French), 29 English and 17 French location pages (no Montreal page), 15 medication pages by brand name (Viagra, Cialis, Ozempic, Wegovy, Mounjaro, Zepbound); no Hims or Felix compare page; YouTube 168 subscribers; Trustpilot badge; PostHog and Microsoft Clarity analytics.Source
    • Search resultsHims & Hers entered Canada in December 2025 by buying Livewell, a weight-loss-focused Canadian digital health company, and planned a fuller weight-loss program in 2026 tied to generic semaglutide.Source
    • Competitor researchFelix (felixforyou.ca), a Toronto online clinic covering birth control, PrEP, weight loss, hair loss, erectile dysfunction, skin care, menopause and mental health, raised a reported $53M and is scaling weight loss ahead of generic GLP-1s.Source
    • HiringOrganic Growth Marketing Manager: own the engine "that helps men discover accessible, stigma-free care" for erectile dysfunction, hair loss, weight management and testosterone across SEO, AEO/GEO, content distribution and social; define the strategy and run the experiments.Source
  • 04

    Phoenix has location pages for Toronto, Vancouver, Calgary, Edmonton and Ottawa by condition, and a Quebec province page, but none for Montreal. It is hiring a French-speaking nurse practitioner in Quebec and bilingual support.

    Medium impactLow effort First result in 6 weeks Organic Growth Marketing Mana…

    First action

    Check French search volume for Montreal plus each condition.

    How to measure it

    Monthly assessments from Quebec

    Now
    –
    Target
    +25%
    By
    3 months

    Steps

    1. 1

      Check demand

      French and English terms.

      Organic Growth Marketing Manager 1 day

    2. 2

      Write French pages

      Three conditions.

      Organic Growth Marketing Manager 3 days

    3. 3

      Review language

      With bilingual CX.

      Bilingual Customer Experience Coordinator 1 day

    4. 4

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    5. 5

      Publish and link

      From the Quebec page.

      Organic Growth Marketing Manager 1 day

    6. 6

      Measure

      Rankings and assessments.

      Organic Growth Marketing Manager monthly

    First result
    6 weeks
    Cost
    $0
    Owner
    Organic Growth Marketing Manager

    Smallest test

    Publish the Montreal weight-loss page in French.

    Why it works

    Add Montreal pages in French first (dysfonction érectile, perte de poids, perte de cheveux) with the Quebec-licensed provider team and French support, then English versions.

    City-plus-condition pages already exist and rank for other cities; Montreal is the largest gap, and the Quebec hiring means Phoenix can serve the demand.

    Risks and how to handle them

    • Quebec French language rules for commercial content

      French-first pages with proper review.

    Evidence

    • programmable.infoSite scan: 282 URLs on Webflow; 95 blog posts, 36 compare pages (including "Is Roman available in Canada", BlueChew, Keeps, Numan, Tia Health, Maple and provincial 811 lines, in English and French), 29 English and 17 French location pages (no Montreal page), 15 medication pages by brand name (Viagra, Cialis, Ozempic, Wegovy, Mounjaro, Zepbound); no Hims or Felix compare page; YouTube 168 subscribers; Trustpilot badge; PostHog and Microsoft Clarity analytics.Source
    • HiringCareers page: 13 open roles: Marketing 6 (Head of User Acquisition, Organic Growth Marketing Manager, Performance Marketing Specialist, Creative Strategist for Raven, Video Editor for performance marketing, Senior Graphic Designer), Medical 3 (bilingual nurse practitioners in Ontario, British Columbia and a French-language IPS role in Quebec), Engineering 2 (including a Senior Product Manager for "Phoenix & Raven's patient experience"), Operations 2 (bilingual EN/FR customer experience).Source
    • HiringOrganic Growth Marketing Manager: own the engine "that helps men discover accessible, stigma-free care" for erectile dysfunction, hair loss, weight management and testosterone across SEO, AEO/GEO, content distribution and social; define the strategy and run the experiments.Source
  • 05

    Consultation fees are $40 to $50 and waived on a first order, and the semaglutide page says "$0 assessment fee", but most pages do not show the total a new patient will pay.

    Medium impactLow effort First result in 3 weeks Senior Product Manager

    First action

    Pull support tickets about fees from the last month.

    How to measure it

    Assessment-to-order conversion

    Now
    –
    Target
    +10% relative
    By
    6 weeks

    Steps

    1. 1

      Read fee tickets

      Common confusion.

      Bilingual Customer Experience Coordinator 1 day

    2. 2

      Design the box

      Four lines and a note.

      Senior Graphic Designer 1 day

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Build it

      On every treatment page.

      Senior Product Manager 2 days

    5. 5

      A/B test

      Half of traffic.

      Senior Product Manager 3 weeks

    6. 6

      Report

      Conversion and tickets.

      Senior Product Manager weekly

    First result
    3 weeks
    Cost
    $0
    Owner
    Senior Product Manager

    Smallest test

    Add the box to the hair-loss page first.

    Why it works

    Add a "your first month" box to each treatment page: medication price, assessment fee (waived on first order), delivery (free) and what happens if a provider does not prescribe.

    The Senior Product Manager owns patient trust; a clear total removes the main hesitation for price-sensitive patients and reduces support questions.

    Risks and how to handle them

    • Price statements must be exact

      Pull prices from one source.

    Evidence

    • Your websitePricing page: consultation fees of $40 to $50, waived on a first-time patient's first order; "Phoenix does not directly bill insurance providers"; "Phoenix is not a pharmacy or drug manufacturer."Source
    • Your websiteGeneric semaglutide page: Apotex generic "starting at $124.99/month", "Save up to 65% on Semaglutide", "$0 assessment fee", available in Ontario, Quebec, BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia and PEI; a patient quote on the page: "My treatment worked super well. Definitely gives me a boost of confidence."Source
    • HiringCareers page: 13 open roles: Marketing 6 (Head of User Acquisition, Organic Growth Marketing Manager, Performance Marketing Specialist, Creative Strategist for Raven, Video Editor for performance marketing, Senior Graphic Designer), Medical 3 (bilingual nurse practitioners in Ontario, British Columbia and a French-language IPS role in Quebec), Engineering 2 (including a Senior Product Manager for "Phoenix & Raven's patient experience"), Operations 2 (bilingual EN/FR customer experience).Source
  • 06

    Phoenix launched Raven for women in 2026, and the same team runs both. Existing Phoenix patients trust the service and many have partners who could use Raven.

    Medium impactLow effort First result in 1 month Creative Strategist

    First action

    Check consent language in the patient terms for marketing a sister brand.

    How to measure it

    Raven patients from cross-introductions

    Now
    –
    Target
    500
    By
    3 months

    Steps

    1. 1

      Check consent

      PIPEDA and terms.

      Senior Product Manager 2 days

    2. 2

      Design the share link

      In account and email.

      Senior Graphic Designer 2 days

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Write the message

      Discreet, opt-in.

      Creative Strategist, Raven 1 day

    5. 5

      Launch both directions

      Phoenix to Raven and back.

      Senior Product Manager 1 week

    6. 6

      Measure

      Signups by source.

      Creative Strategist, Raven weekly

    First result
    1 month
    Cost
    $0
    Owner
    Creative Strategist, Raven

    Smallest test

    Add the link to the post-delivery email only.

    Why it works

    Offer Phoenix patients a "share Raven with someone" link in their account and post-delivery email, and the reverse for Raven patients, with no health information shared and clear opt-in.

    Raven's creative strategist is hired to drive growth; warm introductions from trusted patients cost far less than cold ads.

    Risks and how to handle them

    • Privacy concerns about health purchases

      Never reveal what anyone was treated for; share links only.

    Evidence

    • Search resultsPhoenix launched Raven, a Canadian online health platform for women, in 2026 with a city-focused out-of-home campaign; in May 2026 Phoenix and Raven said they were the first Canadian telehealth platforms to offer generic semaglutide direct to patients.Source
    • HiringCreative Strategist, Raven: "help drive Raven's exciting growth plans" with a creative testing roadmap, working with media buyers and lifecycle marketers.Source
    • Your websiteHomepage: "Men's health made simple"; an online health form reviewed by a licensed provider, free discreet delivery from licensed pharmacy partners in 2 to 3 days, ongoing messaging with the care team; named providers led by Medical Director Dr. Mark Broussenko; a LegitScript seal; iOS and Android apps; a link to Raven Health, the women's brand.Source
    • Search resultsPIPEDA, Canada's federal private-sector privacy law, requires meaningful consent for collecting and using personal information; health information is treated as sensitive.Source

This quarter 8

The core plays for the next three months.

  • 07

    Prescription drug ads are limited to name, price and quantity, so the paid creative that can say more must be about the condition and the service, not the drug. Phoenix is hiring a video editor and a designer for performance marketing.

    High impactMedium effort First result in 6 weeks Video Editor

    First action

    Write 30 one-line concepts across three conditions with no drug names.

    How to measure it

    Video creative CAC

    Now
    –
    Target
    15% lower than current
    By
    2 months

    Steps

    1. 1

      Write concepts

      30, no drug names.

      Creative Strategist, Raven 2 days

    2. 2

      Film providers

      Short explainer clips.

      Video Editor (Performance Marketing) 2 weeks

    3. 3

      Edit for each platform

      Formats and captions.

      Video Editor (Performance Marketing) 2 weeks

    4. 4

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    5. 5

      Test in batches

      Five at a time.

      Performance Marketing Specialist ongoing

    6. 6

      Kill and scale

      By CAC.

      Head of User Acquisition weekly

    First result
    6 weeks
    Cost
    Production time plus test budget
    Owner
    Video Editor (Performance Marketing)

    Smallest test

    Five videos on one condition for two weeks.

    Why it works

    Produce 30 short videos on what ED, hair loss and weight management feel like and how the online assessment works, with providers on camera, never naming a drug, and test them across Meta, TikTok, Reddit and Snapchat.

    Condition and service ads are the larger creative space the rules leave open, and a library lets the performance team test fast.

    Risks and how to handle them

    • A video implies a specific drug

      Review every cut for drug names, images and packaging.

    Evidence

    • Search resultsCanada's Food and Drug Regulations, section C.01.044: a person advertising a prescription drug to the general public "shall not make any representation other than with respect to the brand name, the proper name, the common name and the price and quantity of the drug." Ad Standards offers a preclearance checklist for consumer drug advertising.Source
    • HiringHead of User Acquisition: "Paid media will be the core of this role" across Google Ads, Meta, TikTok, Reddit and Snapchat; owns budget and targets for CAC, ROAS and LTV:CAC; also oversees SEO/AEO, affiliates and partnerships "for Phoenix and Raven"; "build a function from the ground up".Source
    • HiringCareers page: 13 open roles: Marketing 6 (Head of User Acquisition, Organic Growth Marketing Manager, Performance Marketing Specialist, Creative Strategist for Raven, Video Editor for performance marketing, Senior Graphic Designer), Medical 3 (bilingual nurse practitioners in Ontario, British Columbia and a French-language IPS role in Quebec), Engineering 2 (including a Senior Product Manager for "Phoenix & Raven's patient experience"), Operations 2 (bilingual EN/FR customer experience).Source
    • Your websiteHomepage: "Men's health made simple"; an online health form reviewed by a licensed provider, free discreet delivery from licensed pharmacy partners in 2 to 3 days, ongoing messaging with the care team; named providers led by Medical Director Dr. Mark Broussenko; a LegitScript seal; iOS and Android apps; a link to Raven Health, the women's brand.Source
  • 08

    The Organic Growth Manager owns SEO, AEO and social, and the Head of User Acquisition lists Reddit. Men research ED and hair loss anonymously on Reddit and in AI assistants.

    High impactMedium effort First result in 2 months Organic Growth Marketing Mana…

    First action

    List the 30 most common questions from support tickets and Reddit threads.

    How to measure it

    Assessments from Reddit and AI sources

    Now
    –
    Target
    300 a month
    By
    1 quarter

    Steps

    1. 1

      Collect questions

      Support and Reddit.

      Organic Growth Marketing Manager 2 days

    2. 2

      Write answers

      With clinicians.

      Medical Director 2 weeks

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Post as clinicians

      Following subreddit rules.

      Bilingual Nurse Practitioner weekly

    5. 5

      Publish answer pages

      With FAQ markup.

      Organic Growth Marketing Manager 2 weeks

    6. 6

      Measure

      Referrals and mentions.

      Organic Growth Marketing Manager monthly

    First result
    2 months
    Cost
    Clinician time
    Owner
    Organic Growth Marketing Manager

    Smallest test

    Answer ten questions in one subreddit over a month.

    Why it works

    Have the Medical Director and nurse practitioners answer common questions in relevant Canadian subreddits as named Phoenix clinicians (following each community's rules), and publish matching answer pages that AI assistants can cite.

    Clinician answers build trust in anonymous spaces, and answer pages capture AI-led discovery that the job post names.

    Risks and how to handle them

    • Reddit communities reject brand posts

      Disclose affiliation and give advice without links unless asked.

    Evidence

    • HiringOrganic Growth Marketing Manager: own the engine "that helps men discover accessible, stigma-free care" for erectile dysfunction, hair loss, weight management and testosterone across SEO, AEO/GEO, content distribution and social; define the strategy and run the experiments.Source
    • HiringHead of User Acquisition: "Paid media will be the core of this role" across Google Ads, Meta, TikTok, Reddit and Snapchat; owns budget and targets for CAC, ROAS and LTV:CAC; also oversees SEO/AEO, affiliates and partnerships "for Phoenix and Raven"; "build a function from the ground up".Source
    • Your websiteHomepage: "Men's health made simple"; an online health form reviewed by a licensed provider, free discreet delivery from licensed pharmacy partners in 2 to 3 days, ongoing messaging with the care team; named providers led by Medical Director Dr. Mark Broussenko; a LegitScript seal; iOS and Android apps; a link to Raven Health, the women's brand.Source
  • 09

    GLP-1 patients often stop in the first months for cost, side effects or plateaus. Phoenix offers ongoing provider messaging; the Senior Product Manager owns the patient experience for growth and trust.

    High impactMedium effort First result in 1 quarter Senior Product Manager

    First action

    Measure weight-loss patient retention by month for the last six months.

    How to measure it

    Patients active at month 3

    Now
    –
    Target
    +15 points
    By
    2 quarters

    Steps

    1. 1

      Measure retention

      By month and medication.

      Senior Product Manager 2 days

    2. 2

      Set check-ins

      Weeks 2, 6 and 12.

      Medical Director 1 week

    3. 3

      Build reminders

      Refill and run-out.

      Senior Product Manager 2 weeks

    4. 4

      Add a cost option

      Generic switch before cancel.

      Senior Product Manager 1 week

    5. 5

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    6. 6

      Report

      Retention monthly.

      Senior Product Manager monthly

    First result
    1 quarter
    Cost
    Provider time and about three weeks of engineering
    Owner
    Senior Product Manager

    Smallest test

    Add the week-6 check-in for new patients this month.

    Why it works

    Schedule provider check-ins at weeks 2, 6 and 12, refill reminders a week before run-out, and a cost conversation option (generic switch) before a patient cancels.

    Keeping patients longer raises LTV, which the Head of User Acquisition sets targets against, and improves outcomes.

    Risks and how to handle them

    • Pressuring patients to continue

      Clinical judgment leads; retention is a by-product.

    Evidence

    • Your websiteHomepage: "Men's health made simple"; an online health form reviewed by a licensed provider, free discreet delivery from licensed pharmacy partners in 2 to 3 days, ongoing messaging with the care team; named providers led by Medical Director Dr. Mark Broussenko; a LegitScript seal; iOS and Android apps; a link to Raven Health, the women's brand.Source
    • Your websiteGeneric semaglutide page: Apotex generic "starting at $124.99/month", "Save up to 65% on Semaglutide", "$0 assessment fee", available in Ontario, Quebec, BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia and PEI; a patient quote on the page: "My treatment worked super well. Definitely gives me a boost of confidence."Source
    • HiringCareers page: 13 open roles: Marketing 6 (Head of User Acquisition, Organic Growth Marketing Manager, Performance Marketing Specialist, Creative Strategist for Raven, Video Editor for performance marketing, Senior Graphic Designer), Medical 3 (bilingual nurse practitioners in Ontario, British Columbia and a French-language IPS role in Quebec), Engineering 2 (including a Senior Product Manager for "Phoenix & Raven's patient experience"), Operations 2 (bilingual EN/FR customer experience).Source
    • HiringHead of User Acquisition: "Paid media will be the core of this role" across Google Ads, Meta, TikTok, Reddit and Snapchat; owns budget and targets for CAC, ROAS and LTV:CAC; also oversees SEO/AEO, affiliates and partnerships "for Phoenix and Raven"; "build a function from the ground up".Source
  • 10

    The Head of User Acquisition oversees affiliates and partnerships. Canadian publishers write about men's health and saving money, and generic pricing is a story they cover.

    Medium impactMedium effort First result in 2 months Head of User Acquisition

    First action

    List 50 Canadian publishers that cover men's health or saving money.

    How to measure it

    New patients from affiliates

    Now
    –
    Target
    10%
    By
    2 quarters

    Steps

    1. 1

      Build the list

      50 publishers and creators.

      Performance Marketing Specialist 1 week

    2. 2

      Set terms

      Cost per assessment, approved copy.

      Head of User Acquisition 1 week

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Recruit 20

      Outreach.

      Performance Marketing Specialist 4 weeks

    5. 5

      Track

      Links and codes.

      Performance Marketing Specialist ongoing

    6. 6

      Review copy

      Monthly spot checks.

      Medical Director monthly

    First result
    2 months
    Cost
    Commissions on assessments
    Owner
    Head of User Acquisition

    Smallest test

    Sign five publishers and measure for a month.

    Why it works

    Recruit 20 Canadian publishers and creators on a cost-per-assessment basis, with approved copy that follows the drug advertising rules and disclosure requirements.

    Affiliates add reach at a known cost and diversify away from Meta and Google.

    Risks and how to handle them

    • Affiliates make drug claims

      Approved copy only, spot checks, and removal for breaches.

    Evidence

    • HiringHead of User Acquisition: "Paid media will be the core of this role" across Google Ads, Meta, TikTok, Reddit and Snapchat; owns budget and targets for CAC, ROAS and LTV:CAC; also oversees SEO/AEO, affiliates and partnerships "for Phoenix and Raven"; "build a function from the ground up".Source
    • Search resultsCanada's Food and Drug Regulations, section C.01.044: a person advertising a prescription drug to the general public "shall not make any representation other than with respect to the brand name, the proper name, the common name and the price and quantity of the drug." Ad Standards offers a preclearance checklist for consumer drug advertising.Source
    • Your websiteGeneric semaglutide page: Apotex generic "starting at $124.99/month", "Save up to 65% on Semaglutide", "$0 assessment fee", available in Ontario, Quebec, BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia and PEI; a patient quote on the page: "My treatment worked super well. Definitely gives me a boost of confidence."Source
  • 11

    Phoenix shows its providers on the homepage and already has an "Is Phoenix legit" page. Men worried about online prescriptions want to know who reviews their form.

    Medium impactMedium effort First result in 6 weeks Medical Director

    First action

    Collect licence numbers and provinces for each provider.

    How to measure it

    Assessment completion

    Now
    –
    Target
    +8% relative
    By
    2 months

    Steps

    1. 1

      Collect details

      Licences and provinces.

      Medical Director 2 days

    2. 2

      Film short videos

      One per provider.

      Video Editor (Performance Marketing) 1 week

    3. 3

      Build pages

      One template.

      Senior Product Manager 1 week

    4. 4

      Show the reviewer

      At the end of each assessment.

      Senior Product Manager 1 week

    5. 5

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    6. 6

      Measure

      Completion and "legit" page visits.

      Organic Growth Marketing Manager monthly

    First result
    6 weeks
    Cost
    About two weeks of work
    Owner
    Medical Director

    Smallest test

    Publish three provider pages and link them from the "legit" page.

    Why it works

    Give each provider a page with licence number, provinces, focus areas and a 60-second video, and show the reviewing provider's name at the end of every assessment.

    It answers the main trust question with verifiable facts and supports both organic search and conversion.

    Risks and how to handle them

    • Provider privacy

      Only professional details, with consent.

    Evidence

    • Your websiteHomepage: "Men's health made simple"; an online health form reviewed by a licensed provider, free discreet delivery from licensed pharmacy partners in 2 to 3 days, ongoing messaging with the care team; named providers led by Medical Director Dr. Mark Broussenko; a LegitScript seal; iOS and Android apps; a link to Raven Health, the women's brand.Source
    • programmable.infoSite scan: 282 URLs on Webflow; 95 blog posts, 36 compare pages (including "Is Roman available in Canada", BlueChew, Keeps, Numan, Tia Health, Maple and provincial 811 lines, in English and French), 29 English and 17 French location pages (no Montreal page), 15 medication pages by brand name (Viagra, Cialis, Ozempic, Wegovy, Mounjaro, Zepbound); no Hims or Felix compare page; YouTube 168 subscribers; Trustpilot badge; PostHog and Microsoft Clarity analytics.Source
    • HiringCareers page: 13 open roles: Marketing 6 (Head of User Acquisition, Organic Growth Marketing Manager, Performance Marketing Specialist, Creative Strategist for Raven, Video Editor for performance marketing, Senior Graphic Designer), Medical 3 (bilingual nurse practitioners in Ontario, British Columbia and a French-language IPS role in Quebec), Engineering 2 (including a Senior Product Manager for "Phoenix & Raven's patient experience"), Operations 2 (bilingual EN/FR customer experience).Source
  • 12

    Phoenix does not bill insurance directly and tells patients to check their own coverage. Many Canadians have workplace plans or health spending accounts that reimburse prescriptions.

    Medium impactMedium effort First result in 2 months Senior Product Manager

    First action

    Ask ten patients what their insurer asked for when they claimed.

    How to measure it

    Retention of patients who use the receipt

    Now
    –
    Target
    +10 points
    By
    2 quarters

    Steps

    1. 1

      Ask patients

      What insurers require.

      Bilingual Customer Experience Coordinator 1 week

    2. 2

      Build the receipt

      Prescription and pharmacy details.

      Senior Product Manager 1 week

    3. 3

      Write the guide

      By major insurer.

      Bilingual Customer Experience Coordinator 1 week

    4. 4

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    5. 5

      Send reminders

      After each order.

      Senior Product Manager 2 days

    6. 6

      Measure

      Usage and retention.

      Senior Product Manager monthly

    First result
    2 months
    Cost
    About two weeks of work
    Owner
    Senior Product Manager

    Smallest test

    Send the receipt to weight-loss patients for a month.

    Why it works

    Provide a ready receipt with the details insurers ask for, a short guide by major insurer, and a reminder email after each order, so patients can claim without work.

    Reimbursement lowers the real cost and makes patients more likely to stay, without Phoenix taking on insurance billing.

    Risks and how to handle them

    • Coverage varies widely

      Say clearly that coverage depends on the plan.

    Evidence

    • Your websitePricing page: consultation fees of $40 to $50, waived on a first-time patient's first order; "Phoenix does not directly bill insurance providers"; "Phoenix is not a pharmacy or drug manufacturer."Source
    • Your websiteGeneric semaglutide page: Apotex generic "starting at $124.99/month", "Save up to 65% on Semaglutide", "$0 assessment fee", available in Ontario, Quebec, BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia and PEI; a patient quote on the page: "My treatment worked super well. Definitely gives me a boost of confidence."Source
  • 13

    Raven launched with a city-focused out-of-home campaign. Billboards create searches that need to land somewhere, and the creative strategist works with media buyers on testing.

    Medium impactMedium effort First result in 2 months Creative Strategist

    First action

    Get the next out-of-home flight dates and cities.

    How to measure it

    Assessment lift vs control cities

    Now
    –
    Target
    +20%
    By
    end of flight

    Steps

    1. 1

      Get flight plan

      Cities and dates.

      Creative Strategist, Raven 1 day

    2. 2

      Build city pages

      For each flight.

      Organic Growth Marketing Manager 1 week

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Match search and social

      Same weeks.

      Performance Marketing Specialist 1 week

    5. 5

      Pick control cities

      Similar size.

      Head of User Acquisition 1 day

    6. 6

      Report lift

      By city.

      Creative Strategist, Raven end of flight

    First result
    2 months
    Cost
    Search and social budget in flight cities
    Owner
    Creative Strategist, Raven

    Smallest test

    Match one city's next flight.

    Why it works

    Run search and social in the same cities and weeks as each out-of-home flight, with city-specific landing pages, and compare assessments in those cities with similar cities without billboards.

    It measures what out-of-home actually adds and captures the demand it creates.

    Risks and how to handle them

    • Too few assessments to read lift

      Run in large cities first.

    Evidence

    • Search resultsPhoenix launched Raven, a Canadian online health platform for women, in 2026 with a city-focused out-of-home campaign; in May 2026 Phoenix and Raven said they were the first Canadian telehealth platforms to offer generic semaglutide direct to patients.Source
    • HiringCreative Strategist, Raven: "help drive Raven's exciting growth plans" with a creative testing roadmap, working with media buyers and lifecycle marketers.Source
    • HiringHead of User Acquisition: "Paid media will be the core of this role" across Google Ads, Meta, TikTok, Reddit and Snapchat; owns budget and targets for CAC, ROAS and LTV:CAC; also oversees SEO/AEO, affiliates and partnerships "for Phoenix and Raven"; "build a function from the ground up".Source
  • 14

    Phoenix is hiring a French-language nurse practitioner (IPS) for Quebec and bilingual customer experience coordinators, and already has French pages. The assessment, messages and follow-ups need to stay in French end to end.

    High impactMedium effort First result in 2 months Bilingual Customer Experience…

    First action

    Walk through the full Quebec patient journey in French and list every English step.

    How to measure it

    Quebec assessment-to-order rate

    Now
    –
    Target
    equal to Ontario
    By
    1 quarter

    Steps

    1. 1

      Walk the journey

      Every screen and message in French.

      Bilingual Customer Experience Coordinator 2 days

    2. 2

      List English gaps

      Assessment, emails, SMS, support.

      Bilingual Customer Experience Coordinator 1 day

    3. 3

      Translate and review

      With French-speaking providers.

      Bilingual Nurse Practitioner 2 weeks

    4. 4

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    5. 5

      Route by language

      French-speaking providers first.

      Senior Product Manager 1 week

    6. 6

      Measure

      Quebec conversion vs Ontario.

      Senior Product Manager monthly

    First result
    2 months
    Cost
    Translation and about a week of engineering
    Owner
    Bilingual Customer Experience Coordinator

    Smallest test

    Translate the assessment and first three emails.

    Why it works

    Audit every step a Quebec patient sees (assessment questions, provider messages, delivery notices, refill reminders, support replies) and make French the default for French-language visitors, with French-speaking providers assigned first.

    It turns the Quebec hires into a better experience and higher conversion in Canada's second-largest province, where many competitors are English-first.

    Risks and how to handle them

    • Quebec French language rules for commercial content

      French-first by default, reviewed by native speakers.

    Evidence

    • HiringCareers page: 13 open roles: Marketing 6 (Head of User Acquisition, Organic Growth Marketing Manager, Performance Marketing Specialist, Creative Strategist for Raven, Video Editor for performance marketing, Senior Graphic Designer), Medical 3 (bilingual nurse practitioners in Ontario, British Columbia and a French-language IPS role in Quebec), Engineering 2 (including a Senior Product Manager for "Phoenix & Raven's patient experience"), Operations 2 (bilingual EN/FR customer experience).Source
    • programmable.infoSite scan: 282 URLs on Webflow; 95 blog posts, 36 compare pages (including "Is Roman available in Canada", BlueChew, Keeps, Numan, Tia Health, Maple and provincial 811 lines, in English and French), 29 English and 17 French location pages (no Montreal page), 15 medication pages by brand name (Viagra, Cialis, Ozempic, Wegovy, Mounjaro, Zepbound); no Hims or Felix compare page; YouTube 168 subscribers; Trustpilot badge; PostHog and Microsoft Clarity analytics.Source
    • Your websiteGeneric semaglutide page: Apotex generic "starting at $124.99/month", "Save up to 65% on Semaglutide", "$0 assessment fee", available in Ontario, Quebec, BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia and PEI; a patient quote on the page: "My treatment worked super well. Definitely gives me a boost of confidence."Source

Big bets 3

Larger plays that can change the trajectory.

  • 15

    Phoenix serves patients who pay themselves; Felix and Hims are chasing the same consumers. Employers and insurers want lower-cost access to weight management and men's and women's health.

    High impactHigh effort First result in 3 quarters VP of Product

    First action

    Interview five benefits advisers about virtual clinic coverage.

    How to measure it

    Covered lives

    Now
    –
    Target
    50,000
    By
    3 quarters

    Steps

    1. 1

      Interview advisers

      Five benefits advisers.

      VP of Product 1 month

    2. 2

      Design the package

      Coverage, pricing, reporting.

      Senior Product Manager 1 month

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Build reporting

      Aggregate outcomes.

      Senior Product Manager 2 months

    5. 5

      Pilot with two employers

      Measure use.

      VP of Product 1 quarter

    6. 6

      Approach carriers

      With pilot results.

      VP of Product 1 quarter

    First result
    3 quarters
    Cost
    Product and sales time
    Owner
    VP of Product

    Smallest test

    Offer one employer a covered pilot.

    Why it works

    Package Phoenix and Raven as a benefit: covered assessments, generic-first prescribing, reporting on outcomes, sold to employers and group benefits carriers.

    It opens a channel competitors focused on direct consumers do not have and lowers acquisition cost per patient.

    Risks and how to handle them

    • Long sales cycles

      Start with employers already using Phoenix individually.

    Evidence

    • Your websiteGeneric semaglutide page: Apotex generic "starting at $124.99/month", "Save up to 65% on Semaglutide", "$0 assessment fee", available in Ontario, Quebec, BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia and PEI; a patient quote on the page: "My treatment worked super well. Definitely gives me a boost of confidence."Source
    • Search resultsHims & Hers entered Canada in December 2025 by buying Livewell, a weight-loss-focused Canadian digital health company, and planned a fuller weight-loss program in 2026 tied to generic semaglutide.Source
    • Competitor researchFelix (felixforyou.ca), a Toronto online clinic covering birth control, PrEP, weight loss, hair loss, erectile dysfunction, skin care, menopause and mental health, raised a reported $53M and is scaling weight loss ahead of generic GLP-1s.Source
    • Search resultsPhoenix announced a $50 million investment round led by Valspring Capital in March 2025 to increase access to men's healthcare in Canada; Y Combinator also invested.Source
  • 16

    Hims & Hers is spending to enter Canada and Felix has raised a reported $53M. As generic semaglutide grows the market, the brand patients remember will win the cheapest clicks.

    High impactHigh effort First result in 2 quarters Head of User Acquisition

    First action

    Measure current brand search volume by province as a baseline.

    How to measure it

    Branded search volume

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Brand search by province.

      Head of User Acquisition 1 week

    2. 2

      Brief the campaign

      Service, not drugs.

      Creative Strategist, Raven 2 weeks

    3. 3

      Produce

      Video, audio, out-of-home.

      Video Editor (Performance Marketing) 6 weeks

    4. 4

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    5. 5

      Flight by region

      With holdout regions.

      Head of User Acquisition 2 months

    6. 6

      Report

      Brand search and CAC.

      Head of User Acquisition monthly

    First result
    2 quarters
    Cost
    A significant media budget
    Owner
    Head of User Acquisition

    Smallest test

    One region, one channel, with a holdout.

    Why it works

    Run a national campaign on what Phoenix is (Canadian providers, discreet delivery, ongoing support), never naming drugs, across streaming, podcasts and out-of-home, and measure brand search and CAC changes.

    The Head of User Acquisition is building the acquisition function; brand demand lowers paid CAC across every channel.

    Risks and how to handle them

    • Expensive with unclear payback

      Use holdout regions to measure lift before scaling.

    Evidence

    • Search resultsHims & Hers entered Canada in December 2025 by buying Livewell, a weight-loss-focused Canadian digital health company, and planned a fuller weight-loss program in 2026 tied to generic semaglutide.Source
    • Competitor researchFelix (felixforyou.ca), a Toronto online clinic covering birth control, PrEP, weight loss, hair loss, erectile dysfunction, skin care, menopause and mental health, raised a reported $53M and is scaling weight loss ahead of generic GLP-1s.Source
    • Search resultsCanada's Food and Drug Regulations, section C.01.044: a person advertising a prescription drug to the general public "shall not make any representation other than with respect to the brand name, the proper name, the common name and the price and quantity of the drug." Ad Standards offers a preclearance checklist for consumer drug advertising.Source
    • HiringHead of User Acquisition: "Paid media will be the core of this role" across Google Ads, Meta, TikTok, Reddit and Snapchat; owns budget and targets for CAC, ROAS and LTV:CAC; also oversees SEO/AEO, affiliates and partnerships "for Phoenix and Raven"; "build a function from the ground up".Source
    • Search resultsPhoenix launched Raven, a Canadian online health platform for women, in 2026 with a city-focused out-of-home campaign; in May 2026 Phoenix and Raven said they were the first Canadian telehealth platforms to offer generic semaglutide direct to patients.Source
  • 17

    The Senior Product Manager owns "Phoenix & Raven's patient experience". Couples use both brands but manage them separately.

    High impactHigh effort First result in 3 quarters Senior Product Manager

    First action

    Count patients who share a delivery address across both brands.

    How to measure it

    Linked households

    Now
    –
    Target
    3,000
    By
    3 quarters

    Steps

    1. 1

      Size it

      Shared addresses.

      Senior Product Manager 1 week

    2. 2

      Design privacy rules

      What is and is not shared.

      Senior Product Manager 1 month

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Build linking

      Billing and delivery only.

      Senior Product Manager 2 months

    5. 5

      Launch

      To existing patients.

      Creative Strategist, Raven 1 month

    6. 6

      Measure

      Retention of linked households.

      Senior Product Manager quarterly

    First result
    3 quarters
    Cost
    About a quarter of engineering
    Owner
    Senior Product Manager

    Smallest test

    Offer shared delivery only to ten couples.

    Why it works

    Let partners link accounts for shared delivery and billing while keeping each person's health record and messages private, with a combined subscription discount.

    Households stay longer and buy across both brands; privacy controls answer the main concern.

    Risks and how to handle them

    • A privacy mistake between partners

      Default to sharing nothing and test with privacy counsel.

    Builds on

    Evidence

    • HiringCareers page: 13 open roles: Marketing 6 (Head of User Acquisition, Organic Growth Marketing Manager, Performance Marketing Specialist, Creative Strategist for Raven, Video Editor for performance marketing, Senior Graphic Designer), Medical 3 (bilingual nurse practitioners in Ontario, British Columbia and a French-language IPS role in Quebec), Engineering 2 (including a Senior Product Manager for "Phoenix & Raven's patient experience"), Operations 2 (bilingual EN/FR customer experience).Source
    • Search resultsPhoenix launched Raven, a Canadian online health platform for women, in 2026 with a city-focused out-of-home campaign; in May 2026 Phoenix and Raven said they were the first Canadian telehealth platforms to offer generic semaglutide direct to patients.Source
    • Search resultsPIPEDA, Canada's federal private-sector privacy law, requires meaningful consent for collecting and using personal information; health information is treated as sensitive.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 18

    Generic semaglutide changed prices in 2026, and patients and reporters want to know what things cost across options.

    Medium impactMedium effort First result in 2 months Medical Director

    First action

    List the public price sources for each medication.

    How to measure it

    Earned media mentions

    Now
    –
    Target
    10
    By
    3 months

    Steps

    1. 1

      List sources

      Public prices only.

      Organic Growth Marketing Manager 1 week

    2. 2

      Build the table

      Monthly, dated.

      Organic Growth Marketing Manager 1 week

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Publish

      English and French.

      Organic Growth Marketing Manager 1 day

    5. 5

      Pitch reporters

      Health and personal finance.

      Head of User Acquisition 1 week

    6. 6

      Update monthly

      With changes noted.

      Organic Growth Marketing Manager monthly

    First result
    2 months
    Cost
    $0
    Owner
    Medical Director

    Smallest test

    Publish one month's table and pitch three reporters.

    Why it works

    Publish a monthly table of public list prices for semaglutide, tirzepatide and generics across Canadian pharmacies and online clinics, with sources and date, and Phoenix's price included plainly.

    It earns press links and AI-answer citations and puts Phoenix's price advantage in a factual frame.

    Risks and how to handle them

    • Prices go stale

      Date every figure and update monthly.

    Evidence

    • Your websiteGeneric semaglutide page: Apotex generic "starting at $124.99/month", "Save up to 65% on Semaglutide", "$0 assessment fee", available in Ontario, Quebec, BC, Alberta, Manitoba, Saskatchewan, New Brunswick, Newfoundland and Labrador, Nova Scotia and PEI; a patient quote on the page: "My treatment worked super well. Definitely gives me a boost of confidence."Source
    • Search resultsCanada's Food and Drug Regulations, section C.01.044: a person advertising a prescription drug to the general public "shall not make any representation other than with respect to the brand name, the proper name, the common name and the price and quantity of the drug." Ad Standards offers a preclearance checklist for consumer drug advertising.Source
    • Search resultsHims & Hers entered Canada in December 2025 by buying Livewell, a weight-loss-focused Canadian digital health company, and planned a fuller weight-loss program in 2026 tied to generic semaglutide.Source
  • 19

    Phoenix lists smoking cessation as a treatment area. Quitting programs are widely promoted and attract men who may later need other care.

    Medium impactMedium effort First result in 2 quarters Bilingual Nurse Practitioner

    First action

    Check how many smoking-cessation assessments come in today.

    How to measure it

    Cessation patients using another service within 6 months

    Now
    –
    Target
    15%
    By
    2 quarters

    Steps

    1. 1

      Check demand

      Current volume.

      Senior Product Manager 1 day

    2. 2

      Set the offer

      Free assessment window.

      Medical Director 1 week

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Find partners

      Workplaces and community groups.

      Head of User Acquisition 3 weeks

    5. 5

      Follow up

      Provider check-ins.

      Bilingual Nurse Practitioner ongoing

    6. 6

      Measure

      Conversion to other care.

      Senior Product Manager quarterly

    First result
    2 quarters
    Cost
    Provider time
    Owner
    Bilingual Nurse Practitioner

    Smallest test

    Run the free offer with one workplace partner.

    Why it works

    Offer free smoking-cessation assessments for a period with provider follow-up, promoted through workplace and community partners, without drug advertising.

    It brings new men into a trusted relationship with Phoenix at low cost and builds goodwill.

    Risks and how to handle them

    • Low conversion to paid care

      Measure and stop if it does not pay back.

    Evidence

    • programmable.infoSite scan: 282 URLs on Webflow; 95 blog posts, 36 compare pages (including "Is Roman available in Canada", BlueChew, Keeps, Numan, Tia Health, Maple and provincial 811 lines, in English and French), 29 English and 17 French location pages (no Montreal page), 15 medication pages by brand name (Viagra, Cialis, Ozempic, Wegovy, Mounjaro, Zepbound); no Hims or Felix compare page; YouTube 168 subscribers; Trustpilot badge; PostHog and Microsoft Clarity analytics.Source
    • Your websiteHomepage: "Men's health made simple"; an online health form reviewed by a licensed provider, free discreet delivery from licensed pharmacy partners in 2 to 3 days, ongoing messaging with the care team; named providers led by Medical Director Dr. Mark Broussenko; a LegitScript seal; iOS and Android apps; a link to Raven Health, the women's brand.Source
  • 20

    Phoenix's YouTube has 168 subscribers and 23 videos, while men search YouTube for condition explainers. The video editor and providers can make these cheaply.

    Medium impactLow effort First result in 2 months Organic Growth Marketing Mana…

    First action

    Pick 20 questions with the highest search volume.

    How to measure it

    Assessments from YouTube

    Now
    –
    Target
    100 a month
    By
    1 quarter

    Steps

    1. 1

      Pick questions

      Top 20.

      Organic Growth Marketing Manager 1 day

    2. 2

      Film

      Two a week with providers.

      Video Editor (Performance Marketing) weekly

    3. 3

      Drug advertising review

      Check every ad and page that names a prescription drug against section C.01.044 (name, price and quantity only), ideally through Ad Standards preclearance, and confirm health-data use has consent under PIPEDA.

      Medical Director 2 days

    4. 4

      Publish with chapters

      And transcripts.

      Organic Growth Marketing Manager weekly

    5. 5

      Embed on pages

      Matching topics.

      Organic Growth Marketing Manager weekly

    6. 6

      Measure

      Subscribers and referrals.

      Organic Growth Marketing Manager monthly

    First result
    2 months
    Cost
    Provider and editor time
    Owner
    Organic Growth Marketing Manager

    Smallest test

    Publish four videos and watch search impressions.

    Why it works

    Publish two clinician videos a week answering top search questions, with chapters and transcripts, and embed them on matching blog and condition pages.

    YouTube answers rank in Google and AI results and build trust before an assessment.

    Risks and how to handle them

    • Videos name drugs promotionally

      Keep to condition education and review each video.

    Evidence

    • programmable.infoSite scan: 282 URLs on Webflow; 95 blog posts, 36 compare pages (including "Is Roman available in Canada", BlueChew, Keeps, Numan, Tia Health, Maple and provincial 811 lines, in English and French), 29 English and 17 French location pages (no Montreal page), 15 medication pages by brand name (Viagra, Cialis, Ozempic, Wegovy, Mounjaro, Zepbound); no Hims or Felix compare page; YouTube 168 subscribers; Trustpilot badge; PostHog and Microsoft Clarity analytics.Source
    • HiringOrganic Growth Marketing Manager: own the engine "that helps men discover accessible, stigma-free care" for erectile dysfunction, hair loss, weight management and testosterone across SEO, AEO/GEO, content distribution and social; define the strategy and run the experiments.Source
    • HiringCareers page: 13 open roles: Marketing 6 (Head of User Acquisition, Organic Growth Marketing Manager, Performance Marketing Specialist, Creative Strategist for Raven, Video Editor for performance marketing, Senior Graphic Designer), Medical 3 (bilingual nurse practitioners in Ontario, British Columbia and a French-language IPS role in Quebec), Engineering 2 (including a Senior Product Manager for "Phoenix & Raven's patient experience"), Operations 2 (bilingual EN/FR customer experience).Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 18, 2026, and cites them throughout. Phoenix did not commission, review or endorse it, and Programmable is not affiliated with Phoenix. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Phoenix runs its business.

Something wrong, or do you represent Phoenix? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 308 ideas

    Price-led generic semaglutide search, a compliance pass on medication pages, competitor and Montreal pages, cost clarity and Raven cross-introductions; start the creative library and Reddit answers.

  2. Days 31 to 608 ideas

    Keep weight-loss patients, add affiliates, provider trust pages, insurance receipts and Raven flight matching and the French-first Quebec journey, plus the price index and YouTube.

  3. Days 61 to 904 ideas

    The smoking-cessation pilot, then commit to the big bets on the first 60 days of evidence.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value quick, easy online assessment and fast provider replies. The most cited problem: embarrassment about the condition.

  • Discreet, free delivery
  • Cost of weight-loss medication
  • In their words: “easy”

Market

Competitive landscape

4 competitors compared: Hims & Hers (Livewell), Felix, Maple and Tia Health.

  • Gap to exploit: Price-transparent generic GLP-1 access
  • Hims & Hers (Livewell): New to Canadian rules and patients
  • Felix: Less focused on men

Hiring signals

Six of Phoenix's 13 open roles are marketing, led by a Head of User Acquisition building a paid-first acquisition function for Phoenix and Raven, with a performance specialist, video editor and designer feeding it…

  • Head of User Acquisition: Paid media at the core for Phoenix and Raven, with CAC, ROAS and LTV:CAC targets, plus SEO/AEO, affiliates and…
  • Organic Growth Marketing Manager: SEO, AEO/GEO and social for stigma-free men's care. Ideas 2, 3, 4, 8, 20.
  • Creative Strategist, Raven: A creative testing roadmap for Raven's growth. Ideas 6, 13.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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